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JILL KELLYCustomer Reviews for U-Haul Moving & Storage at Tulane
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location changed my install date from a Saturday to a Wednesday and it wasn't clear. Please show accurate availability on your site during the booking phase
Benjamin BourgeoisThe front desk was great. They were very busy that day and she was hustling tryimg to get everyone. Multitasking and handeling two people at the same time. Thanks for the hustle it was much appreciated. Equipment was clean and ready yo go when I walked out. No issues with equipment. One area of improvement. When I went to return the truck the app did not work correctly. It was unable to find my location. I called at it was handeled very quickly and to my satisfsction.
Adam AlbrechtMore transparent with pricing, something that is advertised at 19.95 should not cost $61 in the end. The wait was long and the truck needed service.
darryl lumpkinsNew Orleans is everything very professionell excellent drop off very fast check out......outstanding customer service........
natosha fisherHave staff that aren’t rude and disorganized.
Andrew LevyMiss Ruthie was absolutely wonderful and so was the young lady who opened the lockers for us and got us started. So was the nice young man who helped me add a locker when we ran out of room later in the evening.. Strangers came up and helped us unload two pianos and we ended up exchanging information. It is very stressful moving but these things all made it easier. Had some trouble with the key entry after the office closed and that was a real pain in the butt. Having to scan in and out over and over and especially when using the elevator was not fun. At one point the system locked us out and wouldn’t let us back in and we hadn’t secured the lockers or even closed the doors, and we had stuff in all three hallways. Thankfully another customer let us back in but we had to leave the door propped open while we were outside finishing unloading the trailer so we didn’t get locked out again.
ERIC ROBERTSON | First ImpressionsChris was awesome!
COREIE MOSLEYService was great
COZETTE HYMANI can't say what is needed for someone else. I need a better rate for all the years I have had this Unit.
Gwendolyn TappEverything is always clean
Cemond LewisIt was a great experience
Steven HixonContinue to provide friendly customer service with a smile.
Samuel VealExcellent
Marquis ThomasAll good. Great staff.
Joann CollinsThe pickup wait was an hour. There was only one person working Sunday mornings.
bonita gilzineI am really upset. I was originally set for a pickup at 10 am for marrero La location and then uhaul called me at 9:30 pm and telling me my truck wouldn’t be ready until 2pm for st Claude New Orleans la location when I called to make sure truck was there. The lady told me not till 5 pm , I arrived at 5 pm and truck still wasn’t there. The customer before me still hadn’t returned it when he was scheduled to and I sat there til 545 and they called the customer and no answer and finally he answered and dropped the truck off at a different location which is Tulane Ave so then I had to drive to a different location to pick up my truck. I finally got my truck at 6:45 pm This was definitely a INCONVENIENCE TO ME I COULDNT START MY MOVE ON TIME AND HAD TO PAY HELP EVEN LONGER BC OF ALL THIS! I truly need to be compensated on this rental. THIS WASNT MY fault! AND I was ran around. All that day. Very aggravating
Elaine MatherneGreat service at front desk!! The woman was amazing
Kayla LandrumAlways recommend this facility. Managed really well. Professional, helpful and courteous staff and the trucks and equipment always get the job done. Thank you!
Douglas BookoutNothing everything was great
COZETTE HYMANGood
Julio AyalaFast, friendly customer service, went above a beyond to accommodate my need’s, clean, everything was very easy Ms. Ruth service was very top tier she made my experience very pleasant
COZETTE HYMAN | First ImpressionsI still have not got my money back. It was guaranteed.
Thomas ClearyI rent very often from this location because it is convenient for me. The cargo van had a very bad odor. Perhaps old seafood that a renter was transporting. I had to clean the windshield myself because it `was so dirty. There was also a 1.5 foot crack in the windshield which the location had not noted. I notated it on my check list but went back into the dealership. Ruth at the desk was helpful and came at to inspect it and made a note on my contract.
Albert CallanAlthough booking thru app my pickup location was changed to a very difficult and a distance away from my original location. Not happy about that.
Grover BarnardCustomer service representative was very rude and not friendly.
Shane SirianiVery simple drop off. The check in person was friendly and very quick.
Mike KerrI interacted with several different employees and ask were friendly, courteous and helpful. Pick up and return was fast and everything was sufficiently explained.
Gina ChampionChasity on Tulane Ave.in New Orleans was very courteous and helpful. The guys in the yard there were too.
Dereck Rovaristhe employees at this location are very friendly and helpful. made my visit easy.
MELVIN LABATJo Jo was the only employee and handled the rush of opening on Sunday during Mardi Gras incredibly. She stayed calm, happy and polite to all, as well as taking care of everyone. Jo Jo is a phenomenal employee and you guys are lucky to have her.
Walter BentzGet back to pick up trucks again!!!!
Ronald RobertsN/A
Kenneth Tylerpeople were nice
John WomackCashier was so helpful she really worked with me need more like her God bless 🙏 you
jesse turnerEverything and every one was really appreciate thank you all
Martoria Jones | Overall ExperienceNothing to said bad
Claudette ElliottNo one was helpful at this location. The helpers outside were nowhere to be found. I had to hunt them down to pull the truck out because it was parked 3 trucks deep where I had to back it out with no room. When I finally found a helper, he got in the truck, pulled it over the curb onto the road, and came up the side entrance. I've used the Tulane location before and had the same lazy service. It's recommended to hire new, more friendly and helpful, staff.
Caleb PrestridgeDid not have a dolly so I had to buy one . Almost shorted me on 1 dozen moving pads. Good thing I doubled checked.. Answered phone instead of finishing with me a costumer In Front of her. Also had to help another employees struggling with his computer. Again left me just waiting on them.
Joshua IsaisWorst Uhaul experience I have had in my 25 years of dealing with Uhaul. I was a neighborhood Uhaul dealer for 15 years who received numerous top 100 awards out of 10,000 neighborhood dealers. The last 10 years I have been helping a friend who owns a moving company here in Fernandina Beach Fl. move his clients from Florida to other states and clients moving to Fernandina Beach from other states. I have picked up and returned Uhaul trucks in all of the lower 48 states. The manager of this location I believe his name is Mark is the epitome of dishonesty and laziness. The client we moved from Fernandina Beach to New Orleans wanted to unload this Uhaul truck themselves at a leisurely rate so they offered to return the truck to Uhaul when they were done unloading. Before we left we verified the truck had the proper amount of fuel which was a 1/4 of a tank which was the same amount as when we rented the truck. So when Mark checked the truck in he claims the fuel was on empty which I know it does not take 15 gallons of fuel to go 5 miles from our clients house to the Uhaul dealer. These 26’ foot trucks have 60 gallon tanks. Our client left a few boxes in the back of the truck which were already broken down for the Uhaul box recycling program so Mark charged us a $75.00 cleaning fee. So all in total There is a $239.00 additional fee for fuel charges and cleaning which the truck did not need cleaning as it was a few broken down boxes left for their box recycling. Last year we spent in the area of $50,000 on Uhaul trucks both for local jobs and one way jobs to other states. If Mark is so desperate to achieve his monthly bonus by being lazy and dishonest he doesn’t belong working for Uhaul.
Michael PreusserThe vehicle didn’t have fuel in it when I received it. I added fuel to use for the 5hrs of use. Once I brought it back I charged for fuel cost and other miscellaneous fees related to fuel. Fuel that wasn’t in the vehicle to begin with. Service by the Owner was very rude.
james friday odibohCustomer service
Cesar GaloQuick and easy. Attendant met me outside.
John PachutaAwesome staff great service
katherine hadleigh-westKeep doing what you are doing.
Leverne ChaneyClose out account as soon as truck has been returned
Van JacksonEveryone was nice process was easy
CAMILE MICHAELThe lady receiving the guests could have been more pleasant and at least fake that she enjoyed her job. We were interrupted during lunch to move the truck from where we parked it and they threatened to tow it, all for nothing because there was no dumpster service present when we arrived to move the truxk. Their employee lied to us. I would not go back there.
Christina AndriniU-Haul Van was not up to the standard I expected.
Alvaro GallardoWhen I arrived I noticed you have an area labeled as U-Haul Green Space for generally used items. I was emptying my unit and I had furniture that could be passed on to anyone in need of a bedroom set. I placed the furniture and a few comforters that I no longer needed into the space. The person that closed my account told me I cannot leave the donations there. I need clarity of the policy for the U-Haul community share space.
Cynthia Newton | Overall ExperienceWhen I first arrived to purchase a unit I was told I needed my physical drivers license in order for me to get the unit . I left to get it . Upon return when I came back into the building another gentleman told me that I actually didn’t need my dl because I was only getting a unit. I feel like I was given the run around , especially since I didn’t need my dl & I was already in the system.
D'Ajhanae Franklin | First ImpressionsMy experience with the Tulane facility was pleasant. The representatives were very helpful. I’m thankful for them all, especially Miguel for lending a helpful hand. Happy Thanksgiving!
shariah walker | Overall ExperienceNeed more loading and unloading space.
JOSEPH CHARLES | Overall ExperienceRuth Brown is an amazing U-Haul personality. She is retiring soon and I hope U-Haul does right by her. :)
ROBBIN WAGNER | First ImpressionsU-Haul Tulane staff is great; main problems with swipe in cards, and MOVE DAT moving "helpers" listed through U-Haul: they seemed to expect to move only a few items, although we reserved two hours. They left so much behind, that we had to keep truck another day, and finish the job ourselves! Back & feet disability made this painful & time consuming....please talk to MOVE DAT about customer service, respect, professionalism...so far everyone at Tulane Uhaul itself has been good to us, and courteous...
Kathleen Rideout | First ImpressionsEverything was perfect! 3 yr client!
Barry Vose | Overall ExperienceEverything went great, the service was excellent Ms Natasha was very nice, she also was very professional and extremely helpful.
claretha lewis | First ImpressionsWe had to return our truck Sunday night. We got a storage room that day to unload the truck. The online process was easy however once we got to our unit the storage was padlocked despite the online booking saying “the lock and key will be in the storage unit”. We could not access the unit that day and had to wait for the following morning which made it difficult with my work schedule. It was stressful when you are told you have access to your unit and then you can’t even open it. I also called that location in Tulane AL multiple times and they never picked up
Jennifer Lasalle | Online Move InThank you, I was impressed!
Frederick Williams | Overall ExperienceWonderful experience
robert scrivens | First ImpressionsDidn't like not being able to prorate the rent. Had to pay for a month when only needed a week longer. Will not be using the facility next summer.
Leslis Ison | Overall ExperienceThank you
Frederick Williams | First ImpressionsGood day. The staff was excellent in helping my family and I. But I had an issue with the rental of a truck the first time I got there, I got gas and returned the truck and was charged with low gas. I had only drove 14 miles and had the truck no more than one hour. What I did not do then was take photos or get a receipt for the gas. This time when I picked up a van and check the gas level it was less than the second notch (photo taken) I drove less than a mile , the marker dropped substantially (photo taken). This time I had drive less than 10miles and had the van about an hour. I did fuel up the van and returned it pass the mark I got it. I am not pointing fingers just making a legitimate case on the rental of your vehicles. SOMETHING IS WRONG!!!!
WILLARD DELANCY | Overall ExperienceVery convenient truck and storage
Helen Suazo | First ImpressionsPeriodic Elevator issues but otherwise good.
SAMUEL BANKS | Overall ExperienceI have no complaints. The process was effective and professional.
DeriNique Richardson | Overall ExperienceMade a reservation for a truck and they gave me the wrong truck size, also put in a reservation for a storage gave me the wrong storage size.
Charlene Woods | First ImpressionsMy unit was leaking and my property was water damaged.
BRITNI YOST | Overall ExperienceI was so happy at how pleasant, helpful & overall patience of the staff. Especially because they were dealing with inexperienced seniors ‼️ They even saved my husband’s walker for me, as I had no idea where I had left it! Keep up the great work, we’re customers for good👍🏻
Julieta Dipaola | Overall ExperienceEveryone was so helpful and caring I love Tulane facilities
Regina Rodriguez | First ImpressionsA lot of the things that were stored were soaked from water. I am unable to use those items so I will have to purchase a new stove and refrigerator.
KIYONA ALVIS | Overall ExperienceAlgood
Jamel Raymond | First ImpressionsYou ruined all of my stuff. I’m going to try to sue for damages.
ALLISON SOEDER | Overall ExperienceStaff was really helpful, polite, kind and courteous, thanks Tulane U-Haul
TROY COLEMAN | Overall ExperienceWhen you get ready to access to get to the storage you could not get in and out of the storage no one everyone had a problem with getting out of the stores bad business
mary Smith | Overall ExperienceFirst rate storage facility
STEPHEN BOUDY | First ImpressionsThe Uhaul storage facility and staff at 2801 Tulane Ave are phenomenal. I appreciate the hospitality and professionalism from them as well!
Nicholas Jones | Overall ExperienceI am glad to have had a the units .
sonore dorsey | Overall Experiencefriendly staff here
Zeph Leggett | Overall ExperienceThe latch is hard to open and the small unit is definitely not big enough for one bedroom.
VALERIE PESCAY | First ImpressionsThank y’all I really appreciate y’all for y’all help once’s agin and may god bless yall
Shavannah Johnson | Overall ExperienceThank You!
SONYA WESLEY | Overall ExperienceMy property has been damaged . I have a claim In since February 4th and haven’t heard from anyone yet . I was given the adjusters name and number, called and she hasn’t called me back. The staff at u-haul did their part. Still waiting for the adjuster
DESIREE HALL | Overall ExperienceNice people
trina hunter | First ImpressionsEmployees very rude. Treat customers as if we know everything or that we should when there is no clear directions posted. Didn't provide my free lock for reserving and moving in online
Erica Mcbean | Online Move InRuth is awesome and excellent guiding the ship
Bernard Stolberg | First ImpressionsSome of the staff were helpful and friendly. Let me start by saying that. Level of customer service was not what I’ve experienced at other locations. I moved out on the day the automatic draft for payment came out of my account. I’ve been informed that my money will not be refunded even though I will not be occupying the space. To me that’s bad business. I won’t be using the Tulane location again.
Karen Smothers | Overall ExperienceUhaul defrauded me. The elevator to this facility is poorly maintained and often out of order, such as on the day I tried to store my belongings in my storage unit. No reasonable person would elect to haul heavy boxes/furniture up three flights of stairs, but that’s what Uhaul would have me do as they refused to refund the cost of the unit even though I wasn’t able to store a single item due to poor management and customer service. The conduct of the staff is egregious, giving me misinformation when I presented the issue to them and promising return calls from management that never came. They even went so far as to gaslight me by saying I wasn’t a customer and had no account with them, even though I have documentation of my contract with Uhaul and the lease agreement. This facility has convinced me not to give Uhaul another cent, and I will share my experience with everyone I know.
Maggie Roth | Overall ExperienceI already had a unit at this location and needed another to store stuff during a move. The access hours changed while I was a customer, but I was not notified and it wasn't called out during the rental of the new unit. I loaded a truck full of stuff and got there at 7:20PM thinking that I had until 10:00PM to unload seeing as those were the previous hours and that's what the sign on the outside of the storage building said. My unit was on the second floor, and even though I could still access the first floor, I couldn't use the elevator or stairs to move stuff. A sign inside the facility reflected the shortened access hours. When I came back with the truck the next morning, the elevator was out of service, which seems like a regular occurrence. This led to me having to walk all of my belongings up the stairs to the second floor. I'll be leaving this facility as soon as I can.
Justin Smith | First ImpressionsNeed elevator emergency repair service available. Last time the elevator was out of service for six days. You can do better.
Karol Sanders | Overall ExperienceThank you for service to me
BERNARD MARTINEZ | Overall ExperienceAfter moving out on 10/27, and relaying this to staff the day I moved out, it took multiple phone calls and emails for them to recognize the storage unit had been empty for a month. As of now, it is still unclear if there is still an issue. Furthermore, staff was surly and unhelpful in my interactions with them.
Everard Baker | Overall ExperienceI had a few issues getting access to the storage compound, it's a learning experience! I will try harder next time to remember what was not explained in detail at the original signing of my first storage unit contract.
sonore dorsey | First ImpressionsNeed to move in and keep my storage secure. Thanks for the Keyed Security Acess. Sonore Dorsey CEO/Owner Protect a Child
sonore dorsey | First ImpressionsI had multiple issues through my 1 year of storage. After reaching out to Upper Management all problems were resolved. Thanks
Reginald McGee | Overall ExperienceGreat experience!!!!
zequilla dunn | Overall ExperienceI don't have any.
mary mckinnon | First Impressionsvery helpful staff, especially on my check-in to the storage facility
Stephen Molnar | Overall ExperienceThe security access codes to the storage facility did not operate on occasion. The office staff is helpful/transactional but certainly not friendly.
Maria Gallegos | Overall ExperienceSome facilities offer 24 hour access.
Jeremy Coutee | First ImpressionsEverything was great. Thank you
Varlander Gastinell | Overall ExperienceFriendly and helpful staff. There were several customers there when I was and the staff moved us through the process quickly and efficiently
Stephen Molnar | First ImpressionsMy bike was stolen, the storage door was broken the elevator trapped my furniture on it then the elevator trapped the help I paid to move my things I paid 164 dollars and was not refunded my money
ebony Simmons | Overall Experiencethe elevator was not convenient. It was a real hassle to use the passcode and the door would not stay open long enough to load your stuff.
Sanford Gerber | Overall ExperienceThe only thing that confused me is when someone contacted me today August 19, 2022 asking when was I bringing the truck back and it has been back the same day I rented it. But everything else was great.
Joseph Andrews | First ImpressionsThe Tulane Ave staff were friendly and professional. They were helpful in solving an issue I encountered after returning the Uhaul truck.
Shawanah Parker | First ImpressionsI’ve tried to reach this location multiple times about my bill and no one ever called back, Only to find out my things were sold, I’m currently going to work with a lawyer to file a suit against this company
casey Carter | Overall ExperienceI arrived at the store and was told there were no vehicles available. I went to the parking lot and reserved a vehicle. I believe a vehicle was available and the agent was getting off and was ready to leave so she said there were no vehicles available. I rented a storage unit too. I was told the unit is open from 7 to 10. I made it to the unit to unload the truck at 9p…the storage was closed. I came back this morning for 7:30 and the unit still was not opened. I am moving my belongings to the Public storage across the street for better customer service
RONALD WARD | First ImpressionsNo complaints!
ANTHONY JASE | Overall ExperienceThey don’t follow proper protocol my card was charged extra 30.00 for parking it in the parking lot after hours which I was instructed to do because my return time was 5:30 and they closed at 5 I never had a bad experience with uhual until I went there crack gears hang out and smoke ceavk in the facility euthanized the door opens for a customer to enter
Troinisha Glover | Overall ExperienceGreat people. Poor roof. My stuff got wet. But who cares and who is going to do anything about it.
Joseph Stafford | Overall ExperienceU were Excellent thanks again 😊
betty jean johnson | First ImpressionsThanks for everything
lovel angelety | First ImpressionsThe customer service professionalism was overwhelming appreciative...from the front desk, truck service-mam, and the custodian. While conversing with the custodian regarding my need, she took the time to provide resources that saved hours from completing my move. At a time of "moving" through discombobulation, the NEW ORLEANS, TULANE U-HAUL CENTER, is a great place for storing needs. Thank You for asking!
SONYA WESLEY | First ImpressionsThe young Rep you have by the name Cameron is Amazing...Find more People like her you can't loose.
elicia jones | First ImpressionsThis location was very disorganized
TYREE TRAYLOR | Overall ExperienceAll was easy to use and access! We really appreciate it!
Francisco Constante | Overall ExperienceI was never emailed my receipt.
Kevin Washington | First ImpressionsI was very disappointed 😔 the unit was damaged by hurricane Ida 08-29-21 and know one call me to come check on the unit I paid additional 4 months of rent before I found out
Hazel Smith | Overall ExperienceAll was good, thanks!
Francisco Constante | First ImpressionsReserved a 4 bedroom storage or 4 room storage and when I went to put the furniture in the storage unit was a closet. I talked to the manager Brandon Pierre and he was very rude and said that’s all they had available. I stood talking with the associate before he even came out the office and his office is literally one step away. We went back and forward about the storage not being a 4 bedroom unit. He said the person that helped was working from home and didn’t know what sizes the storage units are, I told they should have knowledge of anything they are selling from uhaul. Brandon gave me a refund on the storage but I feel I should get a refund for the truck that I used and loaded for nothing. Tulane Ave. UHaul is very unprofessional and unorganized. Would not recommend anyone to that one.
LaShanda Tillman | First ImpressionsBrandon demonstrated Excellent Customer Service.
Darnell Gordon | Overall ExperienceBrandon was very Helpful and Knowledgeable. I wish I could give him 20 ⭐️
Darnell Gordon | First ImpressionsBrandee and Brandon were amazing. They both were knowledgeable, helpful, and extremely pleasant.
linnell steib | Overall ExperienceSo far, so good...thanks for all the help!
Laura Torres | First ImpressionsI move n two days later i come check my unit i see roaches it was lil baby so i kiil it few days later i move some stuff from the storage n un pack roaches so i moved everything out didnt even stay a full month.
melvin hood | Overall Experience🙏🙏🙏
Terry Metcalf | First ImpressionsThanks fo your assistance
Ashley Handsom | First ImpressionsWhen changing over ownership about a year and a half ago, within 10 minutes someone backed a U-haul truck into my car and caved in the driver door. The reception was unhelpful and said they could not check security cameras and I was given a contact number to call. No one answered this number or responded to my voicemails. I assume that it was the business that backed the truck into my car, it cost me a $500 deductible. I would in no way shape or form recommend such a business to anyone.
michael foyder | First ImpressionsDeben mejorar la limpieza y el orden en la oficina y en las instalaciones de almacenamiento
Nelson Caraballo | Overall ExperienceNo issues. Was a very nice experience
Bhekinkosi Ncube | Overall ExperienceThe staff was very friendly and helpful
Tricia Wallace | Overall ExperienceAC was broken very hot inside the office Area
Virginia Felton | First ImpressionsThank you for keep my thing s safely
Martoria Jones | Overall ExperienceAttendant always has a attitude the young lady wit the draidlocks every time I pulled up at the u-haul she turns her nose up all the time I speak she never speaks back that's one of the reason. Why I'm placing my things in another storage unit somewhere else
Darnell Blunt | Overall ExperienceIf the office staff was not so slow it would have been excellent. They are in no hurry to do anything even when the place is full of customers.
Tyrone Terrell | Overall ExperienceNo A/C Slow computers making wait times for excessive
LORI FREEHLING | First ImpressionsI moved from Louisiana I was treated with respect
David Atkins | Overall ExperienceBest experience ever❤
Arielle Phillips | First ImpressionsMoved out of storage unit. Told store desk employee and followed their instruction. I was getting emails about my stuff being there and my payment was late. I called and told them I moved out. I got emails about stuff going up to auction. I called and told them I moved out. I left a few things because I could not get them. I told desk employee. I even asked if they had somewhere I should throw the few things I had left. I have asked multiple times to speak with manager. Waited on phone for hours multiple times for almost a year. Was told he would return my call ever time after being placed on hold for unrealistic amounts of time. Was told he was hooking up trailer, filling up propane, checking truck, over in storage. None of these things should take almost two hours. He has never returned my phone calls. My account was sent to collections for over $1400. I am so disappointed and disgusted with the staff at this facility. I did everything I could to get this matter straightened out. The employee instructed me wrong. Had I known this would happen of course I would have done it differently. The manager avoids his duty to speak with customers and discuss important matters. I would not recommend this facility at all nor any Uhaul facility if I can not get this off my credit history. I should not have to pay for a storage unit I moved out of. I can not drive four hours to speak to a manager face to face. I am now going to reach out to headquarters on the matter.
Mary Bozeman | Overall ExperienceManager Debbie should be fired for lying about an incident
GLENN WOOD | Overall Experiencea very clean and well organized storage facility! the staff was super helpful and kind great experience thank you!
Jeroen Hendriks | Overall ExperienceThe day I had to move out, the elevators were broken. And I had to take stairs where the door kept closing and locking on me.
Toni Peron | Overall Experience3 hour wait fir my truck
BRITTANY SPENCER | Overall ExperienceI am giving excellent because the staff was very pleasant and helpful. I do have a problem because in the description of the storage unit it said 5xx8x10 and it is not that it is 5x8 at the front but it drops down to 4 or 3 foot. I really needed a storage unit as advertised. I will need to get into the storage unit often. I do not want to have to go and have to remove everything or close to everything just to get items out and put it all back just have to take it all out again to put it all back. I did not say anything the day I took possession because I was extremely tired and did not want to lose my temper. I hope that we can work something out because honestly it is misleading and I expect better of U-Haul.
Patrick Wilson | First ImpressionsWas great. Was economical. Was needed. Happy for the service. V
Vee thompson | Overall ExperienceWe really enjoyed having our items stored in the two units at U-haul on Tulane. The team was very nice, caring and considerate The unit was clean, secure, safe and always temperature cool.
Jarrod Ravencraft | Overall ExperienceVery clean, pest controlled, climate controlled, well lit, & safe.
CHRISTINA CEASAR-BROWN | Overall ExperienceVery slow customer service
Jasmine wilkins | Overall ExperienceI did my reservation by internet and the price showed 69,96 $, then when I did the deal the price increase to 79,95 $, without explanation.
Nelson Caraballo | First ImpressionsI would recommend this Uhaul, based upon your proximity limitations.
Monique Simon | Overall ExperienceBrandon, General Manager, was extremely helpful to us, and was willing to put in way above average effort To make sure we were happy.
timothy nikkel | Overall ExperienceI was actually the opening Manager before the storage units were built. We worked out of the temporary trailer when everything was manual before computerized. That was in the mid 70’s. It was great to use the service of the facility that launched my career. Than you and I will love to refer people to your facility.
GARY MICHAEL STALL | Overall ExperienceI was very pleased, this was my first time renting a storage.
Ellamae Allen | Overall ExperienceThank you for taking care of our Loyola student The move out was traumatic for everyone and you made it much easier for us. We live in north Alabama and could not come and help. The young man that was on the phone with me did everything he could to make it convenient for us Thank you
Erica Thomas | First ImpressionsStaff was exceptional!!! There was a problem with the swipe card working but the staff were friendly and helpful. Awesome job!!!
stephanie volk | First ImpressionsLove Mrs. Ruby!
Robert Richardson | Overall ExperienceOk when i went to close my stroage she told me a refund was going on card.i hate some one to lie she is a lier so i call her 2 day she said another lie but i want u 2 no god dont sleep i was looking for my refund thats what made me call the bank to see where it was she is a lier that so wrong
denise tarleton | Overall ExperienceMr B and the guys made my experience the best thank you.
Jacqueline Thornton-Matthews | First ImpressionsIt was a very nice experience.staff was very a joy and funny and entertaining..Mr Brandon in my opinion is a darn good manager he handles situations very polite and professionally it was a delight and a pleasure.you all picked a very respectful and responseable young man.
beverly butler | First ImpressionsEveryone was so helpful and pleasant to work with.I would recommend U Haul anytime
Carolyn Williams | First ImpressionsThe store manager Brandon was very professional and courteous. I was a difficult customer and even though I didn't make his job; he was still very pleasant and helped me resolve my account issue.
shandell brown | Overall ExperienceWill most definitely use again
Leronda Miller | Overall ExperienceI was given good service the whole time. The young lady who handled my reservation was friendly, polite, professional and helpful. She had a good attitude.
SARAH WHALEN | First ImpressionsFriendly staff
denise lee delay | Overall ExperienceFriendly staff, very clean storage area, easy access.
Myriam Cloutier | Overall ExperienceEveryone was very helpful and friendly.
Eva Stegall | First ImpressionsBrooklyn was very pleasant and knowledgeable. The process was extremely easy and quick.
shandell brown | First ImpressionsThe manager and everyone that I came in contact with were exceptional people. They knew my situation and they bent over backwards to help me.
joanne butler | First ImpressionsThe place is rat infested. Rat poop all over my belongings and when I checked out we found a dead rat. Very disqusting!
JACQUELINE KEPLINGER | Overall ExperienceJames noticed my storage unit was empty and called to see what was up! That was so helpful since I had been trying to contact someone about terminating my contract and I couldn't reach anyone.
Maria Adkins | Overall ExperienceAngelique couldnt have been better in every way. Knowledgeable kind understanding. If it hadnt been for her i would have had an emotional meltdown after a grueling few days. Give her a raise
michael stokes | First ImpressionsEXCELLENT👍🏾👍🏾👍🏾
CLARENCE FRENCH | Overall ExperienceLine was long to door, 1 person working, no air conditioning. Rental truck slow. Assigned storage had lock on door, took 20 minutes for someone to remove. Waiting caused lost time to return truck.
sharon nelson | First ImpressionsCheck in and Check out was backed up considerably prolonged. Inadequate staffing with very inefficient computer system made for very long wait time. My 8:00 rental wasn't done until 8:40.
Guillermo Olivos | First ImpressionsExcellent. 10. Plus. Would do business any day. Keep up the good work.
Patricia Fobbs | Overall Experience:)
amanda gaddis | Overall ExperienceNO COMMENT
Andrea Wallace | Overall ExperienceStaff is very nice but this place has a major pest problem. Most of the items in my unit had to be thrown away or deep cleaned as it was covered in rat feces and urine. Traps aren't helping!
KIERA WALLACE | Overall ExperienceThanks for making moving so easy and for being the best crew!
Emory Babcock | First ImpressionsVery Polite and helpful
Gene Vargas | Overall ExperienceA
John Robards | Overall ExperienceThe only reason U haul didn't get excellent from me is: they charge $15 late fee even if you are a day late. Otherwise, it was a pleasure using them.
Yinka Falana | Overall ExperienceI was very impressed and satisfied and I would like to thank You very much and I liked all the smiling faces
Ava Davis | First ImpressionsThe staff was so kind and helpful. It was so secure and convient to access my things. I highly reccomnet to anyone else!
Ashley Whitaker | Overall ExperienceLine a little slow at first but once you get to the counter, they are very through.
Joyce Osum | Overall Experiencea
John Robards | First ImpressionsOverall I think the experience of using Uhaul U boxes for a long distance move was good. Although upon arrival my couch had a hole in it and some of the furniture was scuffed all in all not bad at all
NICOLE COOK | Overall ExperienceI moved out due to rat infestation. I had to throw away 5 baby items since it was covered with rat feces. I've stored twice at Public Storage without problem. Front desk lady was uncaring.
Asha Mandhare | Overall ExperienceThe service I received was excellent from you all it only took 10 minutes and I was out of there yeah I'll work real fast y'all have a good team going I never been waited on so fast thank you all.
Vanessa Davis | First ImpressionsGreat service all around!
Julius willis | First ImpressionsHad a good experience
beth nettles | Overall ExperienceI have had nothing but problems using your facility and have moved my things out of the unit and your customer service is garbage. I will tell everyone I know to stay as far away from uhaul as possibl
heather vrae miller | Overall ExperienceI’m too old to move myself!!
Connie Leverett | First ImpressionsThe customer service at this facility is excellent! Many thanks!
Kim Mc | Overall ExperienceI enjoyed the great customer service especially the manager. She was great at her job.
Zirielle Jones | First ImpressionsThe staff and manager were extremely helpful! They saw I was in a time crunch for a flight and made my transition smooth
Janet Roman | First ImpressionsBrooke-Lynn was amazing, she made sure I was taken care of even though the computer was not making it easy.
shannon ramos | First ImpressionsThank you for our storage time with U-Haul Moving & Storage at Tulane. We were well pleased.
samuel prater | Overall ExperienceThe one and only reason I am not eating the facility as excellent is because my boxes and mattress where covered with mice/rat pellets of poop. And, we found a dead - the unit had the worse smell ever
patricia ventura | Overall ExperienceVery friendly and helpful staff
Charminetta Alexander | Overall ExperienceThoughtful and helpful, Theresa
gabou memdy | ReservationThe experience could have been better had the store had better customer service. Every time you would call the store the calls would be forwarded almost always leading to one having to come in.
Chelsea Mingo | Overall ExperienceMs. Ruth and her staff were very helpful and accommodating.
lance cunningham | Overall ExperienceThe facility was very clean and convenient. The staff was very helpful and friendly!
Kelley Santangelo | Overall ExperienceEveryone was very helpful May need more counter agents on the weekend
THOMAS STILLMAN | Overall ExperienceThey were scheduled to open at 7:00 and they didn’t until 7:30 then acted like it was totally fine. They were helpful after that but no sense of urgency at all.
Kamil Falkowski | Overall ExperienceExceeded my expectations. The staff was knowledgeable and friendly and based an my experience, I would highly recommend this UHaul location and storage.
Katherine Cobb | Overall ExperienceWas denied my reservation. Said there was a policy issue preventing me from getting my free first month. Ended up having to rush to get a storage unit; opted for a local competitor.
April Mullins | Reservation👍
richard laplace williams | ReservationBest moving experience.
Jacob Bragg | ReservationThe Service and Storage facility was great.
ANGELA M PEPIN | Overall ExperienceThis place has a severe mouse and roach problem. They will NOT warn you beforehand. Many of my items were damaged. I am thoroughly disgusted! There is no excuse for such poor maintenance!
Christine Greene | Overall ExperienceMoved out on the 15 of June but was still charged the entire month . I should been refund for half month rent of storage .
Ming Tsung | Overall ExperienceStorage paid up until 24th I moved on 2nd , was denied prorated rent. I was told by 2 phone reps it should be prorated. Safe to say U guys making double money on the same unit.
Ashaki Coleman | Overall ExperienceThe general manager was a true gem, not only did he dig our box out in record time he did it without complaint and in the rain all the while taking care of a heavy saturday work load.
james craig | Overall ExperienceRats & Roaches all in my property that I wouldn't come back r recommend no one
Nicole Wilbon | Overall Experience