Customer Reviews for U-Haul Moving & Storage at Virginia St

Rating:

4.0

Unable to get trailer I wanted, unable to make reservation on line. Took an hour to reserve a trailer. Had to wait in line at Uhaul business. Took another hour to get trailer. Trailer left turn and left brake light did not work. When I returned trailer early, lines at front desk and for returns. The next day I got a call asking if I had returned the trailer. I guess the trailer had not been turned in on the Uhaul computer system properly. I hope they fixed the lights on the trailer before renting it again. Need better, more efficient, reservation, office rental/trailer hook up and return system.

Rating:

1.0

The customer service lady was unbearable. Ignored us when we walked in. No, hello, no I’ll be right with you. Completely ignored and then walked away. We had to follow her outside to ask if we could just drop off keys. We called to see if it was done and were on hold 20 minutes with multiple people picking up the phone again asking what we wanted. Finally someone came back and said “it is done when you get a text” I told them my car was there at 8am, they went and checked and they said “yes your car is done.”

Rating:

3.0

Our first reserved a pickup truck and trailer from another location I received a call to confirm pickup, was redirect to this location to pick up the truck which ended up being a 15 ft box truck instead of 8 ft pickup truck then they did not have the truck at all had to go to another location to pick up the truck and come back to get the trailer, very disappointed

Rating:

5.0

Staff is always helpful

Rating:

5.0

We have had to rent 3 times in the last 6 months from this location. I will always go here because we have had an easy, efficient and friendly experience everytime. The woman running this location is fantastic.

Rating:

1.0

Obvious understaffing resulted in general chaos at pickup and drop off. Only 1-2 other customers were present at both times, but only two staff handling trucks everywhere blocking access, many trucks running unattended, systems down.

Rating:

5.0

simple and easy thank you

Rating:

2.0

Small staff creates long wait times. Computer systems are consistently slow. On this Saturday morning, one service member was available for check-in. Average transaction time per client was 15 minutes. The line behind me was five deep. Therefore, the person at the back of the line was going to wait an hour before getting service.

Rating:

3.0

This was not the location I had selected for pickup. It was not convenient.

Rating:

3.0

It always takes some time to get a trailer even when I check in online. Some of the staff was new this time and not well versed in the process. What should have taken 5 minutes took 20. The trailer was fine. I wouldn’t call it well maintained per se but fine. Overall the staff are friendly and the location always has the trailers I need. I just wish they were more efficient with processing customers in line, and honoring online check in info.

Rating:

1.0

Keep your appointment commitments. I had a re-wiring of an old 7 pin and a 4 pin plug. The workmanship was sub par. Exposed wire connections. What was covered was just electrical taped together. Makes me wonder how the splices were actually made up. Cost verses workmanship does match up.

Rating:

5.0

Great staff.

Rating:

5.0

The entire experience was good, and will return in the future.

Rating:

2.0

The staff were very nice and as helpful as they could be (the trainee who served me was really friendly and helpful but of course some information had to be acquired from the manager - The truck was noted on forms to have 3/4 of a tank but was almost completely empty of gas due to having been siphoned by local homeless people. The staff remained unaware of this (why wouldnt this be checked before rental?) but of course I took my photos before leaving and had to return inside to have my paperwork changed. Which was when the manager came into the picture. The manager gave me an extra day in case I had to avoid a snowstorm in the Sierra and she also promised that I would be reimbursed up to 1/4 tank of gas (important because of possible route changes due to the storm) so I filled up completely on that promise. However, once I got my return receipt no refund for gas. And a Uhaul chat person denies that this is something Uhaul does. BUT, I was unequivocally promised it WAS something Uhaul does by that branch manager, so as I left the truck with almost 1/2 a tank more than I received it, I expect to be reimbursed for the 1/4 tank as I was promised! Uhaul charged me for additional miles quite readily, and its not MY fault if I was given inaccurate info on renting. It WAS assuredly information I was given and it WAS by the branch manager and I therefore DO expect to be reimbursed for 1/4 tank of gas for the truck returned with much more than that in San Bruno California.

Rating:

2.0

I love this location and the staff. However the staffing needs to be abundant when an excessive amount of reservations are made. Further. If you have guests that are frequent renters, there should be some type of quick online pickup. Moving your team to a digital platform would be highly beneficial. Thank you.

Rating:

5.0

I think online we should be able to see all costs online for when we come inside the store

Rating:

5.0

It was perfect!

Rating:

5.0

.

Rating:

5.0

Good customer service at all

Rating:

5.0

The employee who helped me at this location was amazing. She was friendly, professional, and very knowledgeable.

Rating:

3.0

Busy and the staff was overwhelmed. Get them some help!

Rating:

5.0

Nothing

Rating:

5.0

Nothing

Rating:

5.0

Tight fit but extremely professional

Rating:

5.0

I think the service was fantastic. Nothing needs to change.

Rating:

3.0

Samuel who handled my rental was very helpful and polite. Unfortunately, he was a one man show as other employees had not shown up for work and he had to manage multiple assists with other clients delaying both my pickup and delivery of my rental. My compliments to Samuel for his efforts but the location needs to shore up its staffing.

Rating:

4.0

Very helpful counter clerk who did an excellent job while multitasking dealing with another customer and guidance to outdoor staff.

Rating:

5.0

Quick, efficient, Knowledgeable

Rating:

5.0

The people at Moana and Virginia are always happy, helpful, and knowledgeable. When I have a choice of location, I always choose them.

Rating:

1.0

The representative reported not having slept for 24 hours and had to ask for assistance to complete getting our trailer checked.

Rating:

1.0

It was hard to put the code. I got sent there because the first location forgot to set up my keys and truck. I had to call 3 times to get help

Rating:

5.0

Awesome store managers at both places no

Rating:

5.0

The staff was super nice. I have already referred a couple of people to that location

Rating:

2.0

There was an extremely long line of people when I showed up to pick up my truck. The only lady working inside told the line of people to use their phones/apps to pick up their truck if they wanted the fastest option. Proceeded to be forced to make a uhaul account and downloaded the app to be able to check in. It asked a bunch of questions and was super glitchy. Made me do my own check out inspection. Then just let me drop off the truck and take a photo without doing an inspection with a representative. You should pay me for having to do a representatives work for you! Hire more people to run Uhaul, its not fair to the one office person and one yard person! I'll never rent through uhaul again. Terrible greedy company.

Rating:

5.0

Great employees. So helpful and knowledgeable. Made moving day start and finish smooth and easy. Would definitely use again.

Rating:

5.0

Informing about the $75 added hold on payments for extensions would help others budget properly

Rating:

4.0

Staff was very helpful, Thank you

Rating:

5.0

Wonderful service

Rating:

5.0

Nothing it was a good experience

Rating:

2.0

The gas meter on the contract isn't accurate at all. The gas guage in the uhaul didn't make it apparent that the meter was on 7/8 full the meter was pointed right at F....and I didn't wanna over fill it. There's no mention of how many gallons you needed to put in it from 7/8 full.... so I thought the tank was full; the meter was pointed at F. What was I supposed to do Call the office and ask them or keeping putting in gas.

Rating:

5.0

Friendly and helpful employees, great location, quick service md very affordable.

Rating:

5.0

Counter staff were helpful and friendly

Rating:

5.0

I was very pleased with the prompt service and will use them in the future.

Rating:

5.0

Both the customer service agent and the yard worker were great. Very fast and helpful.

Rating:

5.0

Everything was good from picking up our truck to dropping it off. The staff was really helpful and great to deal with.

Rating:

5.0

The ladies at the Virginia location were absolutely amazing and so helpful!!!!!

Rating:

3.0

No one came

Rating:

5.0

Great UHAUL LOCATION !! Awesome team working here !! Ayada was outstanding !! She took care of my reservation … she is extremely knowledgeable, friendly and has great customer service skills

Rating:

5.0

Very busy when I returned the trailer, everyone was very pleasant and got me on my way as quick as they could

Rating:

4.0

Have cofffee and water available

Rating:

3.0

More Customer Service Employees

Rating:

1.0

1. super rude and condescending man working the front lot when i arrived to do my contactless pickup. employee told me to fuck off. 2. truck parked too close to get pictures of it. 3. keys not in the lockbox. 4. completely empty tank.

Rating:

1.0

I wasn't told I would be charged for fuel. Location is ghetto. Truck reaked of smoke. Staff was friendly.

Rating:

4.0

The truck cabin reeked of cigarette smoke. As a non-smoker it made me totally nauseated and i will think twice about renting from again.

Rating:

5.0

Best customer service at this location

Rating:

5.0

highly recommended. friendly, polite and quick transaction! I will only go to this location from now on!🤩 Jeannie was the Best customer service i’ve had in a long while . Much appreciated.

Rating:

4.0

The pickup/drop off área is tight and there should be better management on clearing drop offs, because the circulation is constante blocked and it is hard to ingress and exit.

Rating:

5.0

Everything was great especially Jamie. She was well informed and gave me all of the information that I needed. She was kind and courteous. She made my experience very easy.

Rating:

4.0

Woman who checked me in want very friendly. The man who took the truck on return was a complete delight. Super friendly. Wished me happy valentines day which was very kind. He has a great customer service personality. If all were like him, the world would be a little better place.

Rating:

5.0

After 3 different tries... U-Haul finally got it right !! The young lady there was great !!!

Rating:

5.0

It was amazing. Brendan gives excellent customer service.

Rating:

5.0

This is the best UHaul location in Reno, Nevada. If you are seeking short-term, or even long term storage, I would greatly recommend the UBox. Upon opening my box, everything was in perfect order.

Rating:

1.0

Please go anywhere but uhaul. You will thank me! In Las Vegas, NV and in Reno, NV I had horrible experiences! They will not take out your Ubox on the days you reserve them to, water Damage

Rating:

1.0

Rude employees, nobody knows their job l, they over charge and I’ve had nothing but bad experiences with uhaul!!! My stuff had water damage in my ubox as well!