They need more counter help, only the manager was working, she was very patient with everyone and handled a call from a disgruntled customer who had their car towed from the lot. Despite him cussing at her, she maintained a professional demeanor. The outside guy came in when he could to help, but I still waited an hour to pick up a van I had previously reserved.
laura pCustomer Reviews for U-Haul Moving & Storage at Virginia St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone did a great job, and a great truck
Gary BGreat staff. Friendly.
Cathryn GJust keep doing what you’re doing. 😎
Merle AThe lady that helped us during pick up and drop off was truly amazing!!!
JULICE AThe one person that was working was very helpful and definitely working hard. Had to wait over an hour from my scheduled appointment time to pick up my vehicle.
Steve BClean the truck better. I rode 8 hours with a strong smell of urine in the truck that gave me a bad headache.
Monica RI filled gas tank on the van and returned it (have the recipt). The employee in returns was very pushy towards a email receipt and I caved. Upon receiving the email im being charged $150 for gas i couldn't possibly have used as I ONLY DROVE 32 MILES. This clown, that was wearing a raiders hat and no uniform is coaching me for 18 gallons, and a service fee. How in the FUCK does a van use 18 gallons in 32 miles???? It doesnt and im livid. You have an employee committing fraud and mostlike either embezzing or stealing gas. I will go to small claims court if this isn't resolved and have EVERY bit of proof I need
Marcus CI came half hour early and didn’t even get out till 45 minutes later as usual when I brought the truck back, they tried to overcharge me and say I didn’t put any gas in when I had a receipt for $30 worth of gas. That was a lie that’s the second time that they’ve tried to do that to me this time I caught them. This is not a friendly location when the regular people are there this morning. They had a bunch of people from different storage there didn’t know the codes to get the keys out of the lockbox had to keep getting a vehicle changed because they couldn’t find the keys for the other vehicle went through three different contracts before I was even out of There will never rent from here again.
Charlene MTruthfully, I thought everything was perfect.
Wilma BTyler was exceptionally professional and knowledgable. He is doing great work
James KEverything was fine.
Jim HArriving at 8 am, there were several customers waiting, but no person behind the counter. That person appeared to be repairing a trailer that was already hooked up to a customer. The 20 minute wait frustrated all of the waiting customers who had other deadlines to follow.
Corinne CWe waited 30 mins to rent a trailer when no one else was there she was rude and had an attitude the entire time.
Daniel LThe rental part was easy. The representative Tyler was very professional and prompt. That young man was juggling multiple customers, the phone, and the store. He did an excellent job. Generally, I find this location to have excellent counter staff. The parking and moving of the equipment needs to be corrected to make it easier for the customers coming in. The condition of the equipment is usually dirty. The lights work, the attachment equipment is good, but this is the second time I have rented a trailer from this location to have oil residue and other litter in the trailer.
DONALD FParking lot was a bit tight, but didn’t significantly affect experience. Service and equipment were excellent
Ashton SI was extremely happy with the lady behind the counter. She was extremely nice, helpful. There was a line and she did an amazing job making sure she addressed each of us. She was AMAZING.
KRISTY LThe parking lot is a joke. They only have three places and they're taken at all times, even if there are no customers inside. It's really bad.
SERGIO LConvenient and helpful.
Norman SVery very poor customer service
Ezra SSuper easy.
Bruce bGreat customer service! Friendly and thorough. Katelynn did a wonderful job helping us get on the road quickly and with everything we needed.
Karen HGreat service but understaffed
Karla SStore was very busy, but it was early afternoon on a Saturday. Young lady that waited on us was wonderfull.
LARRY EMake sure you give the manager the support she needs. Folks like her are impossible to replace.
Steven PMore clerks in the office. 45 minutes in line is less than professional
BILL SEverything was fine
Greg EWe received great service and the staff was very friendly. Keep up the good work.
Allan FKayla the GM was fun and helpful. Quick and easy drop off.
Seth TTrailer needs to have modification to allow it to be jacked to a higher level once loaded. It is extremely difficult to pick up and attach to the hitch even with two people.
Nariman RIt was full yard, but I also dropped off the trailer very late at night. I backed the trailer right up Infront of the store and in front of other trucks.
TIMOTHY MThe App requesting a second contact is difficult. Not everyone is available or to take a call to “verify” someone. Most people will not answer a phone call from an unknown or potentially spam number. Please make this easier. Otherwise, outstanding in all areas!
Robert PReturned after hours.
Holly AIt always amazes me how there is only one representative behind the counter but they are so good at their job. The customer service representative that was there was helping 3 customers at once the entire time I was there. She was amazing!
Harold FAs usual great location, great people great vehicles thank you
FRANK MService at this location was good. Only downside was the driver seat on the 10 foot truck I rented was in very bad shape.
Dean DMaking it a little easier during a mobile drop off, had to submit my pictures 3 times before needing to refresh the page as it wouldn’t let me submit so the return was 30 min late
Marcus RSo happy we used Uhaul.
Mike RManager, Katelyn is best. She heard our concerns and was able to reverse the charges. Miscommunication on the missing furniture dolly got resolved quickly.
Johanna BEveryone was awsome
angela wGood Experience overall, I would reccomend.
Carlo VThe only small issue I had was that when I was sent a text with a link to my phone, it opened as a website on my phone, which made it really small and hard to read. Otherwise the experience was smooth.
Alexandre BTyler was outstanding and did everything he could to help me out. Wonderful staff.
Kenneth BI was given a truck that had large objects in the back. Didn't realize it until I got to my house. Then I had to go back to have items removed, and I had to help the worker take them out. They also forgot to include the dolly I rented. The back of truck was full of rocks.
Keith CThe customer service was great.
EDWARD DI feel scammed. You start off with it being “$29” and then you get there to pick it up and then it’s “$60”. When you come to return it it jumps all the way to $140. That’s a big jump from $29 to $140. And you can’t do anything about it except pay it because you already used it. Absolutely TERRIBLE business model.
MADELINE FI was left to hook up trailer by myself. I know this is common, but on the brochure they talk about inspections to make sure everything is correct.
Kent MAll of the staff was very helpful and knowledgable. Great team and location.
James OKind staff
Kerri KThe NATURE OF YOUR BUSINESS REQUORES MORE THAN ONE PERSON AT IN-TAKE DESK. THE WAIT CAN BE BRUTAL NOT BECAUSE OF YOUR PEOPLE BUT BECAUSE OF THE DETAILS OF YOUR BUSINESS. YOUR CURRENT STAFF IS FANTANSTIC!
Steven Pthey charged us for 2 days rental being 30 minutes late with a 4x7 trailer. they told us to return it by a specific time without telling us it would incur an extra days fee from the time they told us to return it by. they were rude on the phone.
Jeniffer SCharged for damage I did not do to the vehicle
julie dThis is the best UHaul location in Reno, Nevada. If you are seeking short-term, or even long term storage, I would greatly recommend the UBox. Upon opening my box, everything was in perfect order.
Patricia S | Overall ExperiencePlease go anywhere but uhaul. You will thank me! In Las Vegas, NV and in Reno, NV I had horrible experiences! They will not take out your Ubox on the days you reserve them to, water Damage
Randi H | Overall ExperienceRude employees, nobody knows their job l, they over charge and I’ve had nothing but bad experiences with uhaul!!! My stuff had water damage in my ubox as well!
Randi H | Overall ExperienceI will never use or recommend UHAUL again. One single reason. John Hernandez. The boxes arrived at UHAUL 5/4. No attempt was made to contact me until 5/17. I had to call UHAUL. There more but no room.
Gary F | Overall Experience