Customer Reviews for U-Haul Moving & Storage at Warden Ave

Rating:

3.0

Why I am charged for two days and if it was 2 days then why they were calling me to return it and now I have been charged for two days even just using for 1 day

Rating:

4.0

No wait was smooth this time around. Other times long wait in store especially just to pay for propane

Rating:

2.0

No customer service or help. Had I known i had to return the van here, I would have rented a vehicle that I could return anywhere.

Rating:

5.0

I was in and out of the location in 12 mins. I don’t know what could be better The attendant inside and outside were friendly, knowledgeable and provided top notch customer service. Same experience on my return Thank you

Rating:

4.0

Milage in the truck extremely BAD

Rating:

4.0

The trailer I rented was vibrating, maybe need’s balancing to the tires . But overall everything was good

Rating:

5.0

This location always great. Thank you Yamen Alami.

Rating:

4.0

Although the check-in process was courteous and effective, the waiting time could be improved.

Rating:

4.0

Very friendly staff. Thanks!

Rating:

5.0

Perfect.

Rating:

5.0

U-HAUL IS OVERPRICED. TRAILER RENTAL AT OVER 300.OO U.S FOR 5X8 FOR APPROX 1 1/2 DAYS IS NOT WORTH IT.

Rating:

1.0

The entire parking lot was filled with trucks making it difficult to both enter and leave with a large vehicle

Rating:

5.0

Good customer service no comment for now

Rating:

5.0

No frills service. Team helped me register when the app made it seem that trailer pick up was simple and easy.

Rating:

5.0

Friendly staff, prompt service, the equipment was there. Have rented from there in past, will again in the future.

Rating:

1.0

I had significant problems when returning my truck rental. My rental number is 72501840. I took several pictures to support this complaint. When I returned the vehicle I went to the designated drop off location and waited for a considerable amount of time watching and listening to one of your employees (called Pravin) talk to his friend on a cell phone and take his time cleaning a returned truck and trailer. When I asked him about checking in the vehicle online he said that wasn't the process to follow and I needed to go inside. When I followed his instructions and waiting in line for 20min the person at the counter (called Tanu) said that I wasn't supposed to be there and I should be outside and the person outside would help. I waited again outside and nobody assisted in the rental. As I was finishing the check in process I complained to Tanu about the wasted time and that I noticed that one of the employees blocked in my personal vehicle. My vehicle was blocked in by the truck BE9554Z (image Uhaul 1). Tanu said that they tell customers to only park in the middle of the space and they aren't responsible for what happens outside that area. I told Tanu that their location has many more rental vehicles than they do spaces in the middle of the lot, and it was unreasonable to expect customers to only use the middle parking. I further said that many other people had parked outside the middle and their vehicles weren't blocked in, and there are other spaces for employees to put the trucks at the sides rather than blocking my vehicle in (image Uhaul 2 & 5). I also said that uhaul trucks were parked in the middle, taking up spaces she was saying customers were supposed to use (image Uhaul 3 & 4). It was one of the empty spaces that an employee (I think called Curtis) moved the truck that was blocking my vehicle (image Uhaul 6). I witnessed Curtis throwing around Uhaul equipment at the north side of the building when I was waiting in the check in line around 9:00-10:00. Your employees are parking their trucks in the middle parking space, yet expecting customers to only use those spaces. When a customer can't park in the middle employees spitefully block in customer vehicles when open parking spaces exist around the lot. This type of treatment is unacceptable. Employees shouldn't block in customer vehicles. They certainly shouldn't block in customer vehicles when they can park truck in open parking spaces. You lot has ample spaces on the sides of the building for employees to leave uhaul trucks, and it's clear that open spaces were present as Curtis parked the truck in one. CUrtis could have done that initially without blocking in my vehicle. Furthermore, when your employees are talking on the phone to friends when a customer is asking for help, it makes the check in process more challenging. This situation is made worse when employees say that check ins should happen inside the building, and when the customer goes inside they employees refuse to help the customer and they have to go back outside. I've very disappointed by the choices of your employees and the resulting problems I faced when checking in my rental. I paid a lot of money to rent a truck and didn't deserve this type of treatment. Curtis should not have blocked in my vehicle or throw around uhaul equipment. Maybe he was having a bad morning but his actions aren't justified. Pravin should not have lied to me about having to go inside to check in. Tanu should have taken responsibility for employees parking uhaul trucks in the middle parking spaces, preventing customers from parking there, and not argued that it was my fault I was blocked in.

Rating:

5.0

Good job, everything good.

Rating:

5.0

Thanks

Rating:

5.0

You guys was amazing thank for your amazing work

Rating:

5.0

Good

Rating:

5.0

Well organized compound. Very quick turnaround.

Rating:

5.0

I returned the trailer after hours. It was super difficult to enter the lot. Vehicles were parked everywhere. Badly organized for after hour drop off.

Rating:

3.0

Trailer wasn't clean.

Rating:

3.0

My initial reservation was canceled due to lst minute equipment availability - then the replacement equipment had faulty lights. The third trailer worked well. But I will be very cautious in future with my trailer reservations.

Rating:

3.0

Trailer wheel was loose. I noticed before leaving and it was replaced. This should be checked in advance.

Rating:

5.0

Returning trailers after hours was easy and quick using the U-Haul app.

Rating:

4.0

No recommendations. Staff really pleasant, equipment is good and prices are fair.

Rating:

3.0

I have always been a loyal customer of uhaul. This time, the trailer I rented expired. I called to hope for an extension, but the customer service refused and insisted that I return it. I agreed and returned it on time. But at the same time, my colleague called this address to rent the same trailer. They still have some idle trailers that haven't been rented out. I just want to ask why they can't give me an extension and insist that I must return it.

Rating:

5.0

Great service by great people

Rating:

5.0

Amazing service! App was so quick to check in. Thank you U-Haul. Made my moving experience amazing.

Rating:

3.0

changing the drop off location was difficult

Rating:

5.0

Get the guy who was supposed to be there to get the trailer and hook it up for me to actually be there instead of me having to go find him by banging on locked doors from the outside. I was the only customer at that time. If it was really busy, I'd understand having to wait. The kid who helped me when I brought the trailer back was really good. He saw me pulling into the yard and came running down from what he was doing in a different area to unhook it from my truck and ask me how the trailer was to tow etc. That's good customer service.

Rating:

3.0

The trailer I rented had a piece of metal hanging from the top of the wheel well , I did not notice this when I picked it up , but saw it when I was loading. I pointed it out to the staff they said someome would get in touch with me about this.?

Rating:

3.0

While I was waiting in line, someone else came behind me, but was served for the same thing happened when I went to pick the trailer up and the other people was served first. Non of the workers bothered to ask who was here first. This was very rude and disrespectful.

Rating:

5.0

Hello, I have nothing to add actually. Being on a main road, one would expect the traffic may be of a higher volume but that is the world as it is these days. The one word to describe my experience would be Painless. From the time I got to the office until the time I returned the van, it was a painless exercise. The members of the U-Haul team that I dealt with was very nice and answered all my questions. I look forward to my next encounter :-)

Rating:

1.0

New equipment or in better repair

Rating:

3.0

The trailer I rented had not been cleaned from the previous customer there was a full bottle of hot sauce split all over the floor. I had to clean the mess up myself (mopped the inside) as I only discovered it once I opened the trailer after driving to my destination. I wasted 30 mins and cleaning supplies. The location was good enough to credit me back the $20 rental fee but I still paid for the insurance and the rental of the protective pads. Not a great experience though the people at the location are professional and polite.

Rating:

4.0

I found the process to computerized. Sometimes the old ways are better.

Rating:

5.0

None

Rating:

5.0

The online check in experience is the worst. The in person clerks and staff are very helpful and provide proper customer service. Fiza assisted me to correct an issue due to the online service and explained the processes which is not done through the online service. Also when processing the online check in the authorization by the online agent took over 5 mins to complete after messaging twice that I was in a rush prior to the response to authorize the equipment rental. Poor online processes and service but great in-person service from the clerks / counter staff !!!

Rating:

5.0

It is beautiful alll around

Rating:

5.0

Staff were very helpful and courteous for both picking and returning the vehicle.

Rating:

1.0

I was returning one truck and picking up another truck from location at 1555 warden Avenue, in the time of switching and putting my stuff in the other U-Haul someone parked outside and blocked both entrance and exit for the location and no way left out to take out the truck, my sister car and my trucks were stuck inside and i called U-Haul support for help, they said manager couldn't come at this time as they're not picking up the call, i had to leave all my truck there and my stuff inside as well, I don't had locks at that time and my sister car was also stuck inside, we I got charged doubled for both the U haul, I created a case online and spoke to multiple representative and no one was able to help and everyone just said the Managers have to resolve this, they don't have any power to do anything. instead of giving any compensation i was told that nothing can be done and charging me way over what i was quoted for is hilarious... Extremely dissatisfied with the service and how the operation works..

Rating:

5.0

As always, the Staff were very friendly and helpful. Very easy and smooth transaction. Walked in purchased same day service and drove the vehicle off the lot within 10minutes! Keep up the good work!

Rating:

4.0

During the pick up process, once the vehicle is assigned (location in the parking lot and plate identified) automatically send an email or text providing this information to the customer.

Rating:

5.0

Everything was good

Rating:

2.0

Allow for picking up a reservation through the teller rather than doing it online. Process would be much more efficient if done at the teller when they have all the truck details already and not require the client to do all these pictures when that stuff should already be on file. Made a huge inconvenience when I had to do it myself.

Rating:

5.0

I have no comments...everything was excellent...and smooth operation...people working hard in good service.....bravo...

Rating:

5.0

I think so far you’re doing great. Keep it up folks

Rating:

5.0

The desk staff were very friendly, helpful and efficient. The location was clean and up kept better than any Uhaul I've ever been too. It was very appreciated there was staff to help hook up my trailer and ensured all the lights were working. Thank you !

Rating:

5.0

9 year relationship; excellent service and staff!

Rating:

1.0

The truck was in poor condition and broken; there was no backup camera, and the delivery wasn't smooth. I struggled so much this time with the overall process of renting. I would not recommend it to anyone and wouldn't return to Uhaul to rent anymore.

Rating:

1.0

One week prior to my move, I reserved a 15-foot truck and a dolly. I was assured that all arrangements would be confirmed for moving day. However, upon arrival Saturday morning, the representative, Judy, informed us that no dolly was available, explaining that they were allocated on a first-come, first-served basis. Despite my reservation confirmation and repeated inquiries regarding the dolly, she offered no assistance. We were forced to utilize a heavy appliance dolly unsuitable for smaller items, resulting in a stressful and unsatisfactory moving experience due to the representative's unhelpful and unprofessional conduct. The customer service was severely deficient.

Rating:

3.0

The truck we were assigned was parked way at the back and we wasted time having to look for it/go back in/be told it was at the front/go back again and finally get a different truck. They also changed my reservation to self serve the morning of, which I did not want.

Rating:

3.0

Customer service needs to improve: felt like instruction provided wasn’t enough, person that was trying to help didn’t understand the process and made everything slower, no tap available was an issue, called customer service to extend uhaul rental and was given attitude.

Rating:

3.0

you can pay me for my marketing research and get recommendations on how to improve your service thank you

Rating:

3.0

I called today and was put on hold for over ten minutes and I was calling to see if I owed anything or I get back money but nobody was of service

Rating:

1.0

They charged me a month early then took 3 weeks to reimburse me so as far as recommendation goes -10!

Rating:

3.0

they charged me a gas $10.50 which i returned it the same gauge of fuel. i took a picture before i used.

Rating:

4.0

U Haul app, checkin and check out experience was terrible. App crashed. Wasted an hour of my day returning the vehicle.

Rating:

1.0

Give me back my money and I would give better reviews.

Rating:

1.0

Manager here a crook then plays the victim after confronting. This place need to be out of business the staff is rude and horrible. Sherri holder is a thief’s and horrible human

Rating:

3.0

Too many mistakes are made with my account too many mistakes in the beginning and throughout the whole process and in the end I wasn't so pleased with this U-Haul location this is why I want to Smart Storagej

Rating:

4.0

There was a leak in my unit and some boxes items were damaged. The door to my outdoor storage unit was also broken and it was difficult to open the locks on more than one occasion.

Rating:

5.0

Keep up the good service you provide

Rating:

2.0

the booking system is misleading and causes alot of frustration. i booked on call with assosiate they took my card number to make a booking. i confirmed that i will just need to go and pick ip, yes? they confirm yes, that someone will call me to confirm the booking van and storage. So, when i reached the facility to pick up van, i was told theres not booking. then again when i reached for the storage, i storage i had been assigned was no longer available cause more frustration and delays.

Rating:

1.0

terrible experience. the team on site, cannot follow-up with the online reservations made. the reservations made online seem to be useless since i made a reservation, put down my card. and yet the storage unit i booked was given away.

Rating:

1.0

I have used this place at least twice with extra charges, this time the same, I only rented for a month but deducted me for two months. I went to the office four times a week to get my extra deductions back and each time I was told the manager was not in and that the manager would call me but I never got a feedback. Today is the fourth time and they told me I have to come back for a fifth time. I don't understand how difficult it is to get a refund on a tour and the manager is always out of office during working hours, please give me a reasonable explanation?

Rating:

5.0

It was a great experience dealing while I was there for the past 4- 5 years. The staff were so friendly and helpful.i am so saddened to leave this facility but given i use the trailers and trucks quite often I will be seeing them all.

Rating:

5.0

My pleasure

Rating:

4.0

Staff was great, and customer service training is A1! The only issue is that customers don't have access to the inside unit 24 hours. That put me in a slight time restraint. Besides that I just reserved another truck! Good work all!!

Rating:

2.0

Our mattress, wrapped in a mattress cover, suffered extensive water damage while inside storage. And we discovered mice feces on the floor when we removed our items from storage on May 18, 2024.

Rating:

5.0

CONVENIENT FOR MOVE AND REASONABLE PRICE.

Rating:

3.0

Im giving U-Haul another chance from a previous unresolved grievous. Hopefully the manager at warden and 401 will do the right thing in returning my late fee charges for room 143. I did prove I did my due diligence on the matter of payment. No response from her yet. I'll see. I'm hope and rooting for her.

Rating:

5.0

The are so friendly and the girl who assisted me she is so kind thank you…

Rating:

3.0

There are more affordable, bigger units, and those with elevator access available at competitors. U-haul storage was not my first choice, but due to limited time to move-in and return the truck I opted for a more expensive, smaller unit, and without elevator access, instead of going to the competitor. If I had more time, I would have opted for another storage facility.

Rating:

5.0

Every staff member I interacted with was polite and professional.

Rating:

5.0

Staff was super accommodating and helpful on both ends of our truck rental (St. Peters and Toronto Warden Ave.). Special thanks to Mary, Jushi and one other lady whose name I did not get at the 1555 Warden Ave location in helping us as we repatriated to Canada after 30 years abroad.

Rating:

3.0

My only con is the process to pick up the truck. I reserved the truck and storage over the phone, which was a a breeze but when you get there it took an hour before I was able to get the truck, super painful.

Rating:

1.0

Got my locker broken by someone. Also I found mouse poop in the locker

Rating:

5.0

I'll be using them in the future, for sure

Rating:

3.0

Location closes too early. They don't offer help if customer help leaves.

Rating:

2.0

The fact that this facility did not have an elevator was a surprise. There were no ground level units left. There should have been some flag during the online booking process to let me know that the facility did not have any kind of elevator. It made the move-in process very tiring.

Rating:

5.0

I would use Uhaul storage over and over again and recommend it to friends and family. Thank you For the great service and experience Uhaul 👍🏾👍🏾

Rating:

1.0

Your staff is terrible. I rented a truck with NO GAS they wouldn't allow me to change. The truck died in the middle of the road. I could have died. I call only to be on mute. SHAME ON U. even if my storage experience was 100 u still get ZERO STARS!! Booooooooooooo!!

Rating:

2.0

My couch that was stored at the facility became moldy.

Rating:

3.0

The gas consumption appears to be UNREASONABLE, probably due to rough recording or poor vehicle condition. In total, I drove 16 miles, and had to fill well over 2 gallon gas (8 liters).

Rating:

2.0

I had several reservations cancelled due to the inability to book more than a week in advance. I had a difficult time with the app, having to change my password repeatedly . The storage information did not show up on the app with my truck and move company reservation. Most importantly I was told clearly the first month was free several times until I got to the facility. I drive a fair distance for that be wfit and could have paid to choose another facility much close to me.

Rating:

5.0

I have nothing to complain about my almost 5 years at the Warden U-Haul storage location. My only suggestion, is they need to have more people working the counter stations. Especially at the end of the day near closing time. This is my only criticism. Other than that, I couldn’t be happier with my experience with U-Haul storage. If they had a larger storage unit , I would have continued to be a customer.

Rating:

5.0

Very good

Rating:

2.0

The service was very slow and the facilities were old, stinky and old rat traps.

Rating:

5.0

Glad they could accommodate me for my crisis situation.

Rating:

4.0

Very kind and helpful staff. Only issues were that there was no elevator and that belongings within storage unit were covered in sawdust from ongoing roofing work. However, a staff member offered to clean out our unit at the end free of charge.

Rating:

5.0

Thank you ladies for helping me when my memory was not very good.

Rating:

5.0

Staff was very accomadating

Rating:

2.0

Very poor customer experience. Calling into the store is literally useless as you will sit on hold for the duration of your day. Sat on hold for 55 minutes, enough time for me to refill fuel and return the vehicle as opposed to trying to extend my rental.

Rating:

2.0

Lighting was not working in the hallway of unit 125. Staff seemed to not know much and looked puzzled when asked simple questions they had to ask other staff to help.

Rating:

1.0

I saw a rat in the unit, and I let them know it was customary for them.

Rating:

1.0

I had many problems with this facility. From renting trucks that were not there and miss communication between central office and the warden store. Would never use uhaul ever again

Rating:

5.0

Very nice service , and vwry professional workers.

Rating:

5.0

Excellent work

Rating:

5.0

Excellent job…friendly staffs Like them all!! Keep the good work

Rating:

5.0

A very good team at the Warden facility. I would definitely recommend a friend. Please keep up the good work.

Rating:

5.0

Nice to me

Rating:

1.0

the customer service was ex excellent, however when I went into storage unit I could see on the bottom of the unit mold spores I could smell it and as I was moving I noticed that the mold was on my couch my mattresses my dresser my deep freezer and as I unpacked some of my clothes and art work and picture frames with wood framing I am very dis pleased as I thought there was tempature control in each unit as well as I was paying insurance on the unit

Rating:

5.0

Good price and great deal of one month free. People friendly. Loved ability to pull up to unit and load and unload.

Rating:

4.0

I-Haul is a reasonable storage facility at a reasonable cost. Liked the facility.

Rating:

1.0

When I arrive the storage unit was not able to be used because it was locked and it was closed off for rodents so I had to waste time come back the next day and book enough storage and I was misinformed

Rating:

2.0

I had reserved online a particular storage unit base on it's size. At the time of booking there was one unit left. I had the option of paying at the counter or completing the transaction on line. I choose at the counter. When I arrived I was told the locker wasn't available anymore. I assumed they meant because of me. The staff said no, someone else rented it. When I asked for an explanation they said is was on first come basis. I don't understand how you can book online and have the store override the transaction. As I already booked a truck I was forced to take a smaller unit.

Rating:

3.0

the reason we closed is because you increased your rates; we moved to your facility because we understood that the rates were locked

Rating:

4.0

The big outdoor storage units lock mechanism are rusted and very difficult to deal with. A little bit of oil and maintenance is far due. Thanks

Rating:

3.0

1)Light was required in the storage since it was a 24 accessI selected...I was there until 9pm and I had to use my phone light. 2) When the rain fell water settled in front of my #700 storage and was a Hazzard for me.....with my in and out of the storage, the storage became dirty and I feared I may fall. But apart from the 2 above, all others were good ..

Rating:

5.0

The only problem I have is with the communication of the size of storage assigned when a person tells uhaul representatives the number of rooms to be packed to the size of the storage. Also the size of truck booked was inadequate.

Rating:

5.0

Very knowledgeable staffs Very patient with customers They are treating their customers as friends

Rating:

5.0

I'm a repeat customer and will always recommend uhaul. Thank you Bruce

Rating:

4.0

Being on the second floor I found it very inconvenient to move things into and out of my unit. and it didn't effect me thankful, but I did have a huge I beam in the middle of my unit. But other then the price being a little expensive, I WOULD recommend people to your facility

Rating:

2.0

Everything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.

Rating:

5.0

Yall came clutch for the man dem !! 🤣😭😭Uhaul is the "company king" Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!

Rating:

5.0

Staff went out of their way to ensure my experience was as smooth as possible. Thanks so much!

Rating:

4.0

I wish they had more trucks available. I didn’t like having to pay for a whole month (storage room) to use it for only one night.

Rating:

4.0

Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.

Rating:

5.0

The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.

Rating:

5.0

entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good

Rating:

3.0

Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?

Rating:

2.0

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

Rating:

2.0

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Rating:

5.0

No comment at this time. Thank you

Rating:

3.0

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Rating:

2.0

I do not recommend this facility.

Rating:

2.0

STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.

Rating:

1.0

Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.

Rating:

5.0

Good staff, good location

Rating:

3.0

Little frustrating that you can’t use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.

Rating:

5.0

Too expensive

Rating:

5.0

its a busy place so a wait may be a pain to see a service person but other than that all was great.

Rating:

1.0

Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.

Rating:

1.0

Within months being there the price raised and it’s a pandemic people not working

Rating:

5.0

Thank you

Rating:

5.0

Madhavi was a pleasure to dealt with.

Rating:

5.0

Excellent facility

Rating:

5.0

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Rating:

5.0

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Rating:

5.0

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Rating:

5.0

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Rating:

5.0

very kind and helpful staff Excellent experience

Rating:

1.0

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I’ll try Discount rentals next time!

Rating:

1.0

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The ‘gold’ lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

Rating:

5.0

Thank you for everything

Rating:

5.0

Very happy

Rating:

1.0

I want that unit 511 repaired. I still have tenure over it. I haven’t abandoned this unit.

Rating:

5.0

Thanks.

Rating:

5.0

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

Rating:

5.0

Very nice people that work there

Rating:

2.0

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Rating:

5.0

I emptied my unit.

Rating:

5.0

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Rating:

5.0

Everything was ok

Rating:

5.0

Nice Staff and Convenient Location~

Rating:

4.0

Layne has good customer service skills. Very friendly and helpful.

Rating:

5.0

Very clean but too expensive

Rating:

1.0

Horrible service.

Rating:

3.0

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

Rating:

5.0

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

Rating:

1.0

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Rating:

5.0

Great staff, flexible with requests

Rating:

4.0

Ok good staff very busy location

Rating:

2.0

Thumbs down, every staffer I dealt with are arrogant...

Rating:

5.0

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Rating:

5.0

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

Rating:

5.0

Excellent customer service. Everyone was cheerful and very attentive to our needs.

Rating:

5.0

Great service

Rating:

5.0

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

Rating:

2.0

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

Rating:

5.0

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

Rating:

3.0

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Rating:

5.0

Everything happened very quick, amazing service.

Rating:

5.0

👌👌👍👍

Rating:

2.0

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

Rating:

4.0

The young woman was very helpful and courteous

Rating:

5.0

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Rating:

5.0

The lady was very helpful and efficient.

Rating:

1.0

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Rating:

3.0

Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

Rating:

3.0

very popular place, i had a good experience but patience is required.

Rating:

4.0

prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

Rating:

3.0

Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Rating:

4.0

Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

Rating:

5.0

Great service from the very beginning to the end.

Rating:

1.0

By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!

Rating:

4.0

Very happy to do business with you; look forward to future business.

Rating:

3.0

One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Rating:

5.0

Moth more to say. It met my expectations

Rating:

3.0

U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

Rating:

3.0

Mice got in my unit and ate stuff

Rating:

1.0

Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Rating:

4.0

No complaints

Rating:

3.0

Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time

Rating:

4.0

.

Rating:

5.0

Excellent storage choices, very clean, very accessible. Safe and reliable environment.

Rating:

3.0

Computers / system very slow

Rating:

3.0

Checking out was very poor had to wait too long for checking out.

Rating:

5.0

Rrrrrrrr

Rating:

1.0

The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel

Rating:

2.0

Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated

Rating:

4.0

Thank you.