Customer Reviews for U-Haul Moving & Storage at Warden Ave

Rating:

2.0

I rented a U-Haul pickup truck with the intention of pulling a trailer. First I called customer service and they told me that all of their trucks come with a trailer hitch ball. I went to the warden location and they said the same thing. I also called the location where I picked up the truck and they confirmed it as well. Three points of contact…all the same message. I picked up the truck and no hitch ball. They told me to go to Warden to pick one up. So I went there and I had to rent the ball separately. I was not pleased.

Rating:

4.0

Would maybe allow it to where if you have a truck rented . You can extend with out worry of it already booked by someone else. Ex. Your stuck gotta return it . Cant extend it so your left in a panic

Rating:

1.0

The burden was entirely put on the custimer. The agents and this organization is lazy as fuck. I had to do everything including scanning my license and fucking downloading their bullshit app.. would not recommend this cock sucking american organization..

Rating:

4.0

Need to more Caring for handover time. It was taken more time because the truck was parked inside in the parking area ! Need more concentration for customer from yours end. Oil meter % not clear to understand. Thank you

Rating:

1.0

There are 2 issues. The first is the location staff. The FIELD staff were absent and unavailable to help me at pick-up. I had a lot of problems finding the truck and no help in navigating through the electronic issues after reserving the truck in order to leave the location. The second issue was with your new setup where I reserved the truck by phone. I reserved it with your staffer - Syed. He NEVER explained that I had to download your APP. He never told me I could not pick up the truck at the location I wanted. On the day it was reserved, I had to go to another location - greatly out of my way - causing me extra mileage and increasing my costs. Your new reservation system is not user-friendly. I will NOT use your services ever again and will warn my friends to avoid your company.

Rating:

2.0

Poor customer service and extremely rude customer service - yelling at customers

Rating:

5.0

I arrived in the middle of the night but it was a clean environment and straight forward for drop off

Rating:

1.0

To be greeted by "... we don't check you in, do it yourself on your phone..." is rude and very poor customer service. After spending 30 minutes withe the cumbersome and time consuming phone app which was telling me that the key was hidden in the back of the truck, the same rude counter help them said "...no, the app is wrong, the key is behind the counter ...". So why send me to the app in the first place, other than to waste my time ? The equipment was clean, but I would not describe it as well maintained. Steering loose and wobbly, shocks shot, etc. Since U-Haul no longer cares about customer service, I will look elsewhere for a rental next time.

Rating:

5.0

To make the app easy for customer to use or even someone to help customers with it because not everyone knows how to use the app. Also Fiza deserve a credit she was very nice and helpful in both calls are both interaction with her. She did an excellent job.

Rating:

4.0

Everything went smooth as hoped for Thank you

Rating:

5.0

They have good costomer service

Rating:

1.0

New policy self mobile check-in was unpleasantly super very overly poor. Staff over the counter was very rude and very unhelpful. Booking was changed without notice and without acceptable reason.

Rating:

1.0

I am very disappointed with the service I received at this U-Haul location. The staff were extremely rude and spoke to customers in a harsh, disrespectful manner, as if they were scolding or yelling. They were not helpful at all and showed no effort to assist me with my needs. This is not the kind of customer service I expected from U-Haul, and it made my experience very unpleasant.

Rating:

5.0

The associate who was outside and inspected the truck I returned was excellent. One of the best customer experiences I have had in a long time. I did not get his name. He should be recognized for how he goes over and above to service your customers.

Rating:

3.0

Only one customer in front of me being served but still waited 15+ minutes for someone to help me pickup the trailer. Drop-off was fast and easy!

Rating:

1.0

Picking up the vehicle is a nightmare, no help no assistant you have to do it all yourself

Rating:

5.0

The app is okay but I could not complete the final photos because the app did reset and did not combe back to the previous page

Rating:

4.0

Loved the on-line booking and return! Great app. Will definitely use U-Haul again.

Rating:

2.0

Actually provide the actual availability of the trucks in the relevant locations at booking time. It's utter madness that you signal availability yet, it goes to scheduling and manually selected at a later date by someone else. driving over the city to pick up a truck for moving was a nightmare.

Rating:

4.0

The app didn’t allow me to upload photos and complete the process of picking up the truck. But I would think it would be a smoother process than waiting in a line to do it with a person. On my return the app worked but there was nobody around to check the truck or tell me where to put the blankets/dolly.

Rating:

1.0

Outside staff the guy that suppose to help me early morning 7am yesterday august 30, 2025 is sooooo rude,,, i was just following instructions from the lady inside telling me to look for staff outside and hive them the key to make them bring the truck at the front and then when i talk to the guys he was rude and telling me the truck is right there and grab it myself if and yelling at me,, its so annoying that you guys are so rude,,, im not renting in ghis place anymore,, im bot suggesting it either,,,

Rating:

1.0

Over charge late payment fees. Never I will use the service again. I will never recommend UHAUL to a friend or relatives

Rating:

3.0

It was chaotic and very poorly staffed. The line up to get equipment was extremely long and on one of the busiest weekends of the year, they had 2 staff members to help when it should have been at least 4 or 5. Plus, I hate having to use the app to check in and then still have to wait in a long lineup. I don't think I will be visiting this location again.

Rating:

5.0

Add more employees to take care of clients

Rating:

1.0

Change the personnel they are so rude and unhelpful. Overall the cashier, who should help to book a truck is very gross person.

Rating:

5.0

Warden location all of them friendly.

Rating:

1.0

Unfriendly offuce staff and little accomodative. Yard staff is better. They assured me no late charge because they were late taking the trailer and next day the invoice came $20 extra. Other locations have friendlier staff working better with their customers.

Rating:

1.0

The truck was not in good condition. Brakes, pick up of the engine not working well.

Rating:

4.0

My only complaint would be that when the pick up is scheduled for 7am and you get a message asking you to be there 15 minutes ahead of time to complete the check-in, but then you can't check in and fill out all the requirements on the app till 7am when the information comes on line. That was a bit frustrating. If there's any way to let early pick ups know not to get there early, that would be handy. Other than that, everything was great.

Rating:

5.0

Like this location. Friendly and attentive staff. The app process takes a bit of getting used to, but once you've done it a couple of times, it's quite easy to use.

Rating:

5.0

Bring back the 90’s when you don’t have to go through too many headaches filling out forms to rent a truck !!!

Rating:

2.0

There were many staff members but it was a real struggle to get someone’s attention to help us. The check out and return process took much longer than it should have, given the number of customers there. However we were very satisfied with the product and price.

Rating:

3.0

The issues I had just to get a vehicle were very time consuming. The first vehicle I was given had been blocked in by another rental that was discovered the previous driver took the keys with them and it couldn't be moved. The second vehicle was then discovered it had a faulty head light and the third vehicle they finally gave me had the engine light on, I asked if that was ok and they stated that it was just a sensor. Just to finally get a vehicle it was almost an hour without the line waiting. What I didn't think to check after I left was the headlight switch. The next morning when I left before the sun was up I could barely turn the headlights on as they had been smooshed into the console so the knob was level with the dash. The other thing that I don't think worked on the vehicle is the "best MPG" gauge. no matter what speed I drove it stayed in the red zone and never went into the green (even when I spent over 1 hour going 20km across the 401)

Rating:

5.0

keep up the good service RC

Rating:

2.0

The lady who booked our reservation is unpleasant to talk to and didn't do her job well. She didn't ask if the driver's information was still the same. 2nd she also didn't mention we need a 3-person for verification purposes. She also can't explain why there's a deposit of $150 if we pay cash or debit. All she can say is its the policy of the company. The dent in the passenger side door doesn't have an x mark.

Rating:

5.0

The mechanic spent a lot of time trying to diagnose a trailer light issue, without any additional charges. It was much appreciated.

Rating:

4.0

👍 Service very Good

Rating:

4.0

The service was friendly and prompt. Great team!

Rating:

1.0

By mistake i l left my sunglasses and called the next day to inquire and was told its not in the truck eventhough i have pictures that clearly shows sunglasses in it

Rating:

3.0

I don't like having to use a website to enter all my info to rent a van, just let me do it the old fashion way. And to return it, there wasn't big enough wayfinding to know there's a separate area.

Rating:

3.0

My last experience trying to rent a truck was the worst I've ever had. I don't see why I'm walking into an establishment to rent the truck and instead of taking my information they book me a reservation then directed me to go online to complete the online reservation which took forever and up till this day still never got completed. And what I found even more strange is that on the back end of things before I got the truck they were calling the emergency contacts that I put down. I don't like people being in my business. The people that I put as emergency contacts are for that purpose and that purpose only. They do not need to know what I'm doing, if I wanted them to know, I would have broadcast to the world that I was going to rent a truck. And then they had the nerve to call me and tell me that one of my contacts is not answering their phone, so if I can provide them with another contact. Why are they being called in the first place? A process that should have taken me 10 minutes took me an hour. If that is the process from now on, I'll be taking my business elsewhere. P.s. not everyone likes doing everything online (like me) that's is why I walk into the establishment not for me to be redirected to go online, I prefer a human experience, the way things use to be before.

Rating:

1.0

Horrible customer service had to wait for about 15 min after booking the equipment and the lady was giving us different attitude as if she is the boss there

Rating:

1.0

Worst experience ever.

Rating:

1.0

I had booked with over the counter service and I got there they said I have to download an app first and when my phone didn’t get a strong signal they made me wait to go through all the promps on my phone instead of them helping me through the computer which they could see and then didn’t have all the equipment I originally booked ( 4 Dolley). Didn’t show me were the vehicle was and someone in the parking lot realized I was having trouble and finally helped! It took me over an hour through this process! They should walk with you and show were the vehicle is parked ! Never again will I go to Warden and Elsmere! It’s about service and representing the company you work for!

Rating:

4.0

The Storage unit is ok, I was expecting it to look like my previous unit(drive up) but it looks like one of your rental trucks. Not my favourite, I plan to move to an indoor unit asap.

Rating:

1.0

I was charged for an after hours convenience fee when I returned the equipment before by due date and while the store was open

Rating:

1.0

Customer service was awful. What was told and explained and what I was charged the same. And at the end of the day, when I ask for someone to explain to me. I was told to scan the QR code. This will be my last time using this company.

Rating:

5.0

Awesome

Rating:

5.0

The line up to wait for the next available agent is not clearly marked and very confusing

Rating:

4.0

Good

Rating:

1.0

Staff very rude and dont want to solve the problems , they dont care about customers.

Rating:

1.0

Make sure that everything in the truck works. Has gas. Contingency for when computers don’t work. Over charging. Keeping customers waiting on the phone and at location as no staff or just don’t care. Will certainly look elsewhere in the future.

Rating:

4.0

No clear or easy to put back trailer when returning after hours. There was equipment everywhere

Rating:

2.0

My reservation was made on the iPhone app for self pick-up at 6 AM. My truck was locked in the back lot and had other vehicles parked in front of it. I had to wait until just before 7 AM for employees to open the location. They provided me with a different truck that was more easily available but then I had to wait for my equipment reserved - furniture dolly and one package of six blankets. When I returned the vehicle I was told my contract had 6 bags of blankets with 36 blankets in total and would need to pay a penalty. The staff at the counter did help me and it was resolved but AFTER 1 HOUR. My time was wasted from mistakes made by U-Haul at pick up and drop off and created considerable stress and concern. I would not rent here again.

Rating:

1.0

Short stuff front desk very unpleasant reception zero communication. No one helps to pick up the minivan gas wasn't full it was 7/8. I just put full I said clean to save time it was very dirty and extremely poor customer service.

Rating:

5.0

Been coming to this location for many years. Always happy with the service.

Rating:

4.0

Not enough staff at the desk. Location always has a line, even with reservations.

Rating:

1.0

Your company is a rip off and over charging people for the uhaul it's absolutely disgusting they won't even take in to consideration of fixing there vehicles

Rating:

4.0

I’m reaching out regarding a billing issue with our recent trailer rental. We picked up the trailer at around 6:30 PM, as we were delayed by rush hour traffic, and returned it just after midnight. Although it was only a 5-hour rental, the system appears to have charged us for two full days. We were under the impression that as long as the trailer was returned overnight, it would still qualify as a single-day rental. Had we known it would be billed as two days, we would have made use of the full second day. Would it be possible to review this and issue a credit for the additional day charged? Thank you for your help, Daniel

Rating:

5.0

The service is good with the person, but pay with card and the terminal condition is horrible. Your app is disaster need a lot of improve. App is useless specifically self pick up.

Rating:

5.0

Great location great service

Rating:

5.0

Only suggestion is telling people how to get the trailer off given you use a unique locking mechanism.

Rating:

2.0

They were abrupt and not friendly at all

Rating:

1.0

The check in process was difficult due to your compamy's insistence in using a smart phone to check in. I couldn't get some of the functions on the phone to work as I am not adept with the technology (67 years old), neither could my 28 year old son do everything from his phone. Further, the young woman who "helped" us was rude and intolerant of the fact that I did not know how to use my phone to procede with the transaction. She made me feelm as if I was a burden as the process took a long time. It did all work out in the end but it was a very unpleasant experience that I will not do again as I will find another rental company. You need to have an alternative method of check in that is more efficent for people of my generation with limited technology ability

Rating:

1.0

They simply told me there is no availability once I got there I booked 2 months ago Called them twice same day at my pickup day but no answer I should beg them not to do this to me :( This is not fair ! I expect much better from U-Haul !!!

Rating:

5.0

Staff is very friendly and helpful

Rating:

1.0

Extremely poor customer service

Rating:

5.0

All the steps were a bit hard to follow on the app. Not very clear. I had to ask multiple times for help from an employee with the different steps.

Rating:

5.0

Reduce the price per kilo to 0.5

Rating:

4.0

Just fix the start up switch which was hard turn the key

Rating:

4.0

Very good place to store your belonging, and very helpful staffs.

Rating:

4.0

Location is good, pricing ain't bad, facility is huge which us good, but man, there is WAY too much equipment placed all over the lot and in some cases makes it very difficult to easily access my storage unit.

Rating:

5.0

Extremely happy with the service and location. Given the currently circumstances, I just feel grateful that the staff were so nice. I highly recommend this location.

Rating:

5.0

9 year relationship; excellent service and staff!

Rating:

1.0

They charged me a month early then took 3 weeks to reimburse me so as far as recommendation goes -10!

Rating:

1.0

Give me back my money and I would give better reviews.

Rating:

1.0

Manager here a crook then plays the victim after confronting. This place need to be out of business the staff is rude and horrible. Sherri holder is a thief’s and horrible human

Rating:

3.0

Too many mistakes are made with my account too many mistakes in the beginning and throughout the whole process and in the end I wasn't so pleased with this U-Haul location this is why I want to Smart Storagej

Rating:

4.0

There was a leak in my unit and some boxes items were damaged. The door to my outdoor storage unit was also broken and it was difficult to open the locks on more than one occasion.

Rating:

5.0

Keep up the good service you provide

Rating:

2.0

the booking system is misleading and causes alot of frustration. i booked on call with assosiate they took my card number to make a booking. i confirmed that i will just need to go and pick ip, yes? they confirm yes, that someone will call me to confirm the booking van and storage. So, when i reached the facility to pick up van, i was told theres not booking. then again when i reached for the storage, i storage i had been assigned was no longer available cause more frustration and delays.

Rating:

1.0

terrible experience. the team on site, cannot follow-up with the online reservations made. the reservations made online seem to be useless since i made a reservation, put down my card. and yet the storage unit i booked was given away.

Rating:

1.0

I have used this place at least twice with extra charges, this time the same, I only rented for a month but deducted me for two months. I went to the office four times a week to get my extra deductions back and each time I was told the manager was not in and that the manager would call me but I never got a feedback. Today is the fourth time and they told me I have to come back for a fifth time. I don't understand how difficult it is to get a refund on a tour and the manager is always out of office during working hours, please give me a reasonable explanation?

Rating:

5.0

It was a great experience dealing while I was there for the past 4- 5 years. The staff were so friendly and helpful.i am so saddened to leave this facility but given i use the trailers and trucks quite often I will be seeing them all.

Rating:

5.0

My pleasure

Rating:

4.0

Staff was great, and customer service training is A1! The only issue is that customers don't have access to the inside unit 24 hours. That put me in a slight time restraint. Besides that I just reserved another truck! Good work all!!

Rating:

2.0

Our mattress, wrapped in a mattress cover, suffered extensive water damage while inside storage. And we discovered mice feces on the floor when we removed our items from storage on May 18, 2024.

Rating:

5.0

CONVENIENT FOR MOVE AND REASONABLE PRICE.

Rating:

3.0

Im giving U-Haul another chance from a previous unresolved grievous. Hopefully the manager at warden and 401 will do the right thing in returning my late fee charges for room 143. I did prove I did my due diligence on the matter of payment. No response from her yet. I'll see. I'm hope and rooting for her.

Rating:

5.0

The are so friendly and the girl who assisted me she is so kind thank you…

Rating:

3.0

There are more affordable, bigger units, and those with elevator access available at competitors. U-haul storage was not my first choice, but due to limited time to move-in and return the truck I opted for a more expensive, smaller unit, and without elevator access, instead of going to the competitor. If I had more time, I would have opted for another storage facility.

Rating:

5.0

Every staff member I interacted with was polite and professional.

Rating:

5.0

Staff was super accommodating and helpful on both ends of our truck rental (St. Peters and Toronto Warden Ave.). Special thanks to Mary, Jushi and one other lady whose name I did not get at the 1555 Warden Ave location in helping us as we repatriated to Canada after 30 years abroad.

Rating:

3.0

My only con is the process to pick up the truck. I reserved the truck and storage over the phone, which was a a breeze but when you get there it took an hour before I was able to get the truck, super painful.

Rating:

1.0

Got my locker broken by someone. Also I found mouse poop in the locker

Rating:

5.0

I'll be using them in the future, for sure

Rating:

3.0

Location closes too early. They don't offer help if customer help leaves.

Rating:

2.0

The fact that this facility did not have an elevator was a surprise. There were no ground level units left. There should have been some flag during the online booking process to let me know that the facility did not have any kind of elevator. It made the move-in process very tiring.

Rating:

5.0

I would use Uhaul storage over and over again and recommend it to friends and family. Thank you For the great service and experience Uhaul 👍🏾👍🏾

Rating:

1.0

Your staff is terrible. I rented a truck with NO GAS they wouldn't allow me to change. The truck died in the middle of the road. I could have died. I call only to be on mute. SHAME ON U. even if my storage experience was 100 u still get ZERO STARS!! Booooooooooooo!!

Rating:

2.0

My couch that was stored at the facility became moldy.

Rating:

3.0

The gas consumption appears to be UNREASONABLE, probably due to rough recording or poor vehicle condition. In total, I drove 16 miles, and had to fill well over 2 gallon gas (8 liters).

Rating:

2.0

I had several reservations cancelled due to the inability to book more than a week in advance. I had a difficult time with the app, having to change my password repeatedly . The storage information did not show up on the app with my truck and move company reservation. Most importantly I was told clearly the first month was free several times until I got to the facility. I drive a fair distance for that be wfit and could have paid to choose another facility much close to me.

Rating:

5.0

I have nothing to complain about my almost 5 years at the Warden U-Haul storage location. My only suggestion, is they need to have more people working the counter stations. Especially at the end of the day near closing time. This is my only criticism. Other than that, I couldn’t be happier with my experience with U-Haul storage. If they had a larger storage unit , I would have continued to be a customer.

Rating:

5.0

Very good

Rating:

2.0

The service was very slow and the facilities were old, stinky and old rat traps.

Rating:

5.0

Glad they could accommodate me for my crisis situation.

Rating:

4.0

Very kind and helpful staff. Only issues were that there was no elevator and that belongings within storage unit were covered in sawdust from ongoing roofing work. However, a staff member offered to clean out our unit at the end free of charge.

Rating:

5.0

Thank you ladies for helping me when my memory was not very good.

Rating:

5.0

Staff was very accomadating

Rating:

2.0

Very poor customer experience. Calling into the store is literally useless as you will sit on hold for the duration of your day. Sat on hold for 55 minutes, enough time for me to refill fuel and return the vehicle as opposed to trying to extend my rental.

Rating:

2.0

Lighting was not working in the hallway of unit 125. Staff seemed to not know much and looked puzzled when asked simple questions they had to ask other staff to help.

Rating:

1.0

I saw a rat in the unit, and I let them know it was customary for them.

Rating:

1.0

I had many problems with this facility. From renting trucks that were not there and miss communication between central office and the warden store. Would never use uhaul ever again

Rating:

5.0

Very nice service , and vwry professional workers.

Rating:

5.0

Excellent work

Rating:

5.0

Excellent job…friendly staffs Like them all!! Keep the good work

Rating:

5.0

A very good team at the Warden facility. I would definitely recommend a friend. Please keep up the good work.

Rating:

5.0

Nice to me

Rating:

1.0

the customer service was ex excellent, however when I went into storage unit I could see on the bottom of the unit mold spores I could smell it and as I was moving I noticed that the mold was on my couch my mattresses my dresser my deep freezer and as I unpacked some of my clothes and art work and picture frames with wood framing I am very dis pleased as I thought there was tempature control in each unit as well as I was paying insurance on the unit

Rating:

5.0

Good price and great deal of one month free. People friendly. Loved ability to pull up to unit and load and unload.

Rating:

4.0

I-Haul is a reasonable storage facility at a reasonable cost. Liked the facility.

Rating:

1.0

When I arrive the storage unit was not able to be used because it was locked and it was closed off for rodents so I had to waste time come back the next day and book enough storage and I was misinformed

Rating:

2.0

I had reserved online a particular storage unit base on it's size. At the time of booking there was one unit left. I had the option of paying at the counter or completing the transaction on line. I choose at the counter. When I arrived I was told the locker wasn't available anymore. I assumed they meant because of me. The staff said no, someone else rented it. When I asked for an explanation they said is was on first come basis. I don't understand how you can book online and have the store override the transaction. As I already booked a truck I was forced to take a smaller unit.

Rating:

3.0

the reason we closed is because you increased your rates; we moved to your facility because we understood that the rates were locked

Rating:

4.0

The big outdoor storage units lock mechanism are rusted and very difficult to deal with. A little bit of oil and maintenance is far due. Thanks

Rating:

3.0

1)Light was required in the storage since it was a 24 accessI selected...I was there until 9pm and I had to use my phone light. 2) When the rain fell water settled in front of my #700 storage and was a Hazzard for me.....with my in and out of the storage, the storage became dirty and I feared I may fall. But apart from the 2 above, all others were good ..

Rating:

5.0

The only problem I have is with the communication of the size of storage assigned when a person tells uhaul representatives the number of rooms to be packed to the size of the storage. Also the size of truck booked was inadequate.

Rating:

5.0

Very knowledgeable staffs Very patient with customers They are treating their customers as friends

Rating:

5.0

I'm a repeat customer and will always recommend uhaul. Thank you Bruce

Rating:

4.0

Being on the second floor I found it very inconvenient to move things into and out of my unit. and it didn't effect me thankful, but I did have a huge I beam in the middle of my unit. But other then the price being a little expensive, I WOULD recommend people to your facility

Rating:

2.0

Everything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.

Rating:

5.0

Yall came clutch for the man dem !! 🤣😭😭Uhaul is the "company king" Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!

Rating:

5.0

Staff went out of their way to ensure my experience was as smooth as possible. Thanks so much!

Rating:

4.0

I wish they had more trucks available. I didn’t like having to pay for a whole month (storage room) to use it for only one night.

Rating:

4.0

Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.

Rating:

5.0

The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.

Rating:

5.0

entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good

Rating:

3.0

Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?

Rating:

2.0

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

Rating:

2.0

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Rating:

5.0

No comment at this time. Thank you

Rating:

3.0

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Rating:

2.0

I do not recommend this facility.

Rating:

2.0

STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.

Rating:

1.0

Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.

Rating:

5.0

Good staff, good location

Rating:

3.0

Little frustrating that you can’t use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.

Rating:

5.0

Too expensive

Rating:

5.0

its a busy place so a wait may be a pain to see a service person but other than that all was great.

Rating:

1.0

Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.

Rating:

1.0

Within months being there the price raised and it’s a pandemic people not working

Rating:

5.0

Thank you

Rating:

5.0

Madhavi was a pleasure to dealt with.

Rating:

5.0

Excellent facility

Rating:

5.0

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Rating:

5.0

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Rating:

5.0

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Rating:

5.0

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Rating:

5.0

very kind and helpful staff Excellent experience

Rating:

1.0

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I’ll try Discount rentals next time!

Rating:

1.0

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The ‘gold’ lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

Rating:

5.0

Thank you for everything

Rating:

5.0

Very happy

Rating:

1.0

I want that unit 511 repaired. I still have tenure over it. I haven’t abandoned this unit.

Rating:

5.0

Thanks.

Rating:

5.0

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

Rating:

5.0

Very nice people that work there

Rating:

2.0

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Rating:

5.0

I emptied my unit.

Rating:

5.0

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Rating:

5.0

Everything was ok

Rating:

5.0

Nice Staff and Convenient Location~

Rating:

4.0

Layne has good customer service skills. Very friendly and helpful.

Rating:

5.0

Very clean but too expensive

Rating:

1.0

Horrible service.

Rating:

3.0

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

Rating:

5.0

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

Rating:

1.0

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Rating:

5.0

Great staff, flexible with requests

Rating:

4.0

Ok good staff very busy location

Rating:

2.0

Thumbs down, every staffer I dealt with are arrogant...

Rating:

5.0

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Rating:

5.0

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

Rating:

5.0

Excellent customer service. Everyone was cheerful and very attentive to our needs.

Rating:

5.0

Great service

Rating:

5.0

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

Rating:

2.0

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

Rating:

5.0

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

Rating:

3.0

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Rating:

5.0

Everything happened very quick, amazing service.

Rating:

5.0

👌👌👍👍

Rating:

2.0

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

Rating:

4.0

The young woman was very helpful and courteous

Rating:

5.0

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Rating:

5.0

The lady was very helpful and efficient.

Rating:

1.0

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Rating:

3.0

Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

Rating:

3.0

very popular place, i had a good experience but patience is required.

Rating:

4.0

prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

Rating:

3.0

Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Rating:

4.0

Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

Rating:

5.0

Great service from the very beginning to the end.

Rating:

1.0

By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!

Rating:

4.0

Very happy to do business with you; look forward to future business.

Rating:

3.0

One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Rating:

5.0

Moth more to say. It met my expectations

Rating:

3.0

U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

Rating:

3.0

Mice got in my unit and ate stuff

Rating:

1.0

Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Rating:

4.0

No complaints

Rating:

3.0

Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time

Rating:

4.0

.

Rating:

5.0

Excellent storage choices, very clean, very accessible. Safe and reliable environment.

Rating:

3.0

Computers / system very slow

Rating:

3.0

Checking out was very poor had to wait too long for checking out.

Rating:

5.0

Rrrrrrrr

Rating:

1.0

The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel

Rating:

2.0

Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated

Rating:

4.0

Thank you.