Customer Reviews for U-Haul Moving & Storage at Western Ave

Rating:

2.0

I usually have nothing but great things to say about U-Haul and have used U-Haul many times for moving, daily tasks, and for years of storage. In fact, I've even thought about trying to open or buy a U-Haul franchise before. I think it is a great brand and service, so I was especially disappointed in my experience and the fact that no one offered as much as an apology let alone any compensation for my experience. I should say, this is really NOT about the Augusta facility. My concerns this time are about the whole U-Haul system. I just can't figure out where to give that feedback, so here it is... This time was not really as good. The person checking us in at the Augusta location was great. The person checking us out in Grand Rapids, was good and empathetic, but didn't/couldn't resolve my concerns. What is a customer left to do? It feels like U-Haul at a national level has some responsibility, but I can't figure it out. The 26' truck came with cruise control installed at the steering wheel. This was important because I have a bad right knee and was going to need to drive two days from Maine to Michigan. I didn't ask about or use the cruise control until I was in Massachusetts because the nature of the roads in Maine and the size of the truck didn't make that necessary or appropriate. However, when I hit 495 around Boston, I tried to turn on the cruise control... It didn't work! I called the national U-Haul number roadside service. They transferred me to someone else and someone else and no one knew what to do or whether the vehicle even had cruise control... which was right there on the steering wheel in front of me. So, I called the Augusta U-Haul and was told by a young guy who answered that he didn't know anything about it and recommended I call the bigger U-Haul in Brunswick. I called them and they also couldn't help me. They transferred me to the Regional something or other who said she was basically an admin next door to the Brunswick shop, and couldn't tell me anything. She was very pleasant and put me on hold several times to try to find answers or someone else who could answer for me. Eventually she told me to divert to the Lowell, MA U-Haul, which is owned by U-Haul and could sort out the issue since they had mechanics. She would let the store know I was coming and what needed to be addressed. I went 20 mi RT out of my way through city streets to get there. They said they hadn't heard from anyone about anything and didn't have a mechanic. They also had no answers. They again were very pleasant and even tried to reach former mechanics to find out more about what to do. The question on everyone's mind was, does this truck have cruise control or not? Or does it have it and its not activated somehow? No one seemed to have any definitive answers or any path toward figuring it out. Hard to say what the answer to that question really is even now. As a customer it was an expectation set by the very presence of the system on the steering wheel. It was also quite befuddling that people at U-Haul weren't sure of whether it existed - while I pointed right at it and no one could say if it was an issue of activation or not. It was overall quite problematic and frustrating. I went on the road having spent a lot of time on the phone with several U-Haul staff and no resolution. The last half a day or so, I was driving with my left leg crossed over to the accelerator and brake because my right knee couldn't take it any longer. A couple days after arriving in Michigan, I had lunch with my brother who had just done a move and had two vehicles from U-Haul, both with cruise control installed and both worked. I really do think that U-Haul owes me some compensation and an explanation. If I may share a couple other things: I originally thought of using PODS because I needed to get things out of one house, but stay nearby to work on the house to get it on the market, and then move the items to Michigan and keep them aside while I made preparations of the house in Michigan. (I realize U-Haul offers a free month of storage, but no one wants to empty and reload a 26' truck!) In any case, I called the U-Haul facility in Brunswick and asked about keeping a truck beyond the normal 5 days allotted for my move from ME to MI. I asked about keeping the truck extra days and the associated costs. They said it would go to additional daily rates - 39.95, I believe was the rate. So I did the math and figured out that if I rented the U-Haul 26' truck, loaded it over a course of days, kept it in my driveway (under my homeowner's insurance and my vigilance) while I cleaned and did some chores on the house before putting it on the market, and then drove to Michigan, parked in my driveway (again under my homeowners insurance and my own vigilance) while I made room and prepared some areas of the house to move it, all over a period of 30 days (similar to the PODS allowable time), I would ultimately have double the cubic feet of capacity and the same timeline, for the same cost. Also, I was leery of putting my belongings in a PODS unit where they take it away and I can't see how things are treated, what the security situation is etc. And I prefer U-Haul, so this made the choice for me. Unfortunately, what was never said to me was that the insurances I paid for would be added to that daily rate - even though those insurances are largely roadway type insurances. So, I had a big financial surprise at the end of my rental. Disappointing. I guess I should have figured this out somehow, but it would have been nice to have this clarified as I tried to calculate my comparison pricing. Thank you for reading this long bit of feedback.

Rating:

5.0

Great service 👏

Rating:

5.0

It would be great if the trucks would have cruise control.

Rating:

4.0

They listened to our concerns and how horrible of a uhaul experience we had. Would give more stars but haven’t heard back about a refund at all.

Rating:

5.0

Great customer service on both picking up the rental and the return!

Rating:

4.0

The drive up was not attended or monitored. I had to go into the store, where they were very helpful.

Rating:

5.0

Staff, friendly and helpful

Rating:

5.0

Pick up place and customer service above average.

Rating:

5.0

Great customer service. Quick drop and go. Very professional!

Rating:

4.0

Both workers - pick up and drop off were excellent...

Rating:

5.0

Awesome and speedy customer service.

Rating:

5.0

Amazing customer service, thank you!

Rating:

5.0

Cleanest and most professional U-Haul I have ever been to in the states. I was in the army for 10 years and they made it very easy for me to drop off and pick up the trailer.

Rating:

1.0

The trailer was full of dirt and debris and I had to clean it out. Also the attendant struggled to put the trailer on the hitch. By doing so put multiple large scratches down my bumper on my new truck. Attendant never said a word and I did not notice until I got home. Very upset with the damage that was done. Pointed it out to attendant in Orlando when I dropped it off. Absolutely unacceptable.

Rating:

1.0

Worst customer service and almost as bad of an experience as the first time. No communication within the company. I gave uhaul a second chance with another move should never have. I will never use this service again and will never recommend it. I would rather pay double somewhere else then uhaul.

Rating:

5.0

U-Haul was absolutely wonderful and very understanding about my pay schedule and if I had sickness. They always worked with me. If I ever need storage again I will be coming back to them.😊

Rating:

4.0

very easy but very expensive. make sure you know your all the ins and outs before you get behind the wheel or sign any rental agreement.

Rating:

4.0

Very nice people and very helpful

Rating:

5.0

excellent

Rating:

5.0

None at all. The location is top notch.

Rating:

5.0

Friendly and fast check-in, seamless drop off.

Rating:

5.0

Please improve the speed and reliability of the POS system. The staff was having to scramble because the computer systems were very slow and having issues.

Rating:

5.0

The customer service was excellent. The people facilitating the pickup and drop off made it quick and simple. The App was also very easy to use and navigate. Well done!

Rating:

3.0

I called ahead and reserved and gave them a card to save time, totally useless still took like 20 minutes.the girl who help me was rude as hell, I hope to never have to rent from u haul again

Rating:

5.0

I didn't figure out how to turn off the tow for a bit. It would be great to have that a little clearer. The van sounded like it was struggling but performed great.

Rating:

5.0

Everyone was super friendly and helpful.

Rating:

2.0

The truck was terrible to drive and the inside the back was dirty.

Rating:

1.0

This review is for Uhaul as a company not the location. i am required to check boxes

Rating:

3.0

I would recommend it because Uhaul has a monopoly in the area and customers who need to move have no other choice but to use Uhaul. Good for Uhaul, bad for customers. The truck I rented was filled with dust, the back had not been swept. The truck twice got stuck in gear at low speed, sending the RPMs to over 4,000 at just 10-15 mph. Staff seemed unconcerned when I told them about it. No staff showed me anything about the truck, including the Tow/haul button. Had to figure out the door and ramp mechanisms myself. My normal size/shape coffee mug twice fell out of the cup holder on basic hills. The truck odometer read 13,000 miles but the truck drove like it was a very old vehicle. The truck also had less than half a tank of gas when I picked it up, even though my paperwork said it had half a tank. All in all, like a lot of things in Augusta, Maine, the Uhaul there seemed mediocre at best (which is why I'm moving away from there). Understaffed, staff seemed apathetic (with the exception of the woman there when I picked the truck up, who was stuck working by herself), truck in poor condition (at minimum needs transmission service).

Rating:

5.0

The two women who assisted me were extremely helpful and knowledgeable, they made my transaction very smooth. Would highly recommend this location to friends and family.

Rating:

1.0

Attending on duty has very unprofessional, and had an attitude

Rating:

3.0

Check engine light on, tire pressure sensor light on, windows and mirrors extremely hard to see out of due to covered in salt and dirt straight off the lot, didn’t look like the attendants have washed them recently. Also observed the attendants check in the truck and immediately parked it back in line after only wiping down the steering wheel and floor board, ignoring the fact that I mentioned the windows and mirrors needed to be cleaned.

Rating:

3.0

I called and was put on hold for 10 minutes. I decided to stop in a lady would not let me see your 20" inside, just the bigger size. There wasn't that much snow. I left thinking it would be ok. It was OK, but service wasn't that good.

Rating:

3.0

My milage was under 30 miles. And the truck needed almost 8 gallons of gas to fill up. Either the truck needs major attention or I didn't get a full tank to start

Rating:

4.0

The move to automated check out and return is probably a time saver, but the staff at this location didn’t really want to engage as a result.

Rating:

5.0

Staff, helpful and friendly

Rating:

5.0

Staff was very helpful and easy to work with!

Rating:

5.0

The young lady that had helped get checked in and out knows her job and does it well. She is pleasant to talk to and has provided great service as I have rented recently at least 3 times.

Rating:

1.0

U Haii hooked up the trailer and shortly thereafter the trailer slipped out of the hitch on a busy road within 500 feet of the U Hall depot. There is more to this travesty. Feel free to contact me anytime , or follow the lead of western avenue staff with their reaction of "oh well". Yours truly. Paul Surette

Rating:

5.0

The Augusta ME was very attentive and helpful.

Rating:

1.0

Extremely poor customer service!

Rating:

5.0

The staff was very friendly and got me in and out quickly.

Rating:

4.0

Awesome Service! :-)

Rating:

5.0

Well the driver side rear view mirror was frozen and could not be moved into a good position. I had a terrible time with the ignition key and my friend had to start the truck every time it was shut off. Luckily they were there when I needed them. Otherwise I would have been in a bit of trouble.

Rating:

1.0

The customer service experience was the worst i have ever gotten from this location ever i had a emergency situation and i had asked very specific questions question even booking prior too and they fed me a load of crap to get me out of conversation and gave me a attitude and didnt do their job properly and made it the most painful process with this rental i have ever had

Rating:

3.0

Make sure you have the equipment you say you have when I reserve something I shouldn’t have to drive to another location to pick up a piece of equipment

Rating:

5.0

Bernie was fantastic! Very professional and helpful in attaching the rented trailer to our car. Quick, streamlined pickup and drop- off.

Rating:

5.0

The Girls are very knowledgeable and kind, all are very professional..

Rating:

5.0

Only suggestion is that it would be nice to have lighting in the storage locker itself. Otherwise nice and clean and easy access. Employees were wonderful and friendly. Very helpful!

Rating:

3.0

While the facility was clean it was disconcerting that the back door security lock would not disengage, nor would it work for the attendant at the facility. Then the loading door would not open. The attendant also tried but it was clearly also not operational at that time. She did write a note to advise the manager of our problems that day. Hopefully the next trip to our unit will go more smoothly.

Rating:

1.0

I wanted you guys to take the payment out on September 3thrd now my bank account is negative $ 71.50 so thank you for not working with me on this matter.

Rating:

4.0

The area was neat and clean. Staff was friendly and helpful.

Rating:

5.0

Both augusta and auburn location went above and beyond. I was running late in augusta they were super polite, helpful, and understanding. In Auburn they were super expedient, helpful, and caring.

Rating:

5.0

I had a great experience at the Augusta Maine Uhaul facility. The staff was knowledgeable and helpful in our move.

Rating:

5.0

Expensive but understandable because of the good quality.

Rating:

2.0

The card readers at the loading areas never worked. Getting into the storage area was a hassle every time.

Rating:

5.0

Brianna was wonderful and patient!

Rating:

5.0

Briana was wonderful!

Rating:

5.0

Courteous & competent! Thank you!

Rating:

3.0

Uhaul is difficult to get by phone when needed.in the 4 years i had my storage unit,my price went up about 4 times. This is ridiculous. If I could've found a closer and more budget friendly storage unit earlier I would have transferred long ago.otherwise everything else was great

Rating:

5.0

Got me in super quick, were extremely helpful, professional and it was affordable. Thank you.

Rating:

5.0

I very much appreciated that the staff was willing to work with me from beginning to end. The staff is kind and helpful.

Rating:

4.0

Most workers don’t handle the software and business well. Recently, I had to wait a long time. Current manager(Brianna is very good).

Rating:

5.0

Thank you

Rating:

3.0

I never sent a request to move out! I called my location and spoke to general manager. Very disappointed that this was not corrected. I was informed on May 28, 2024, it was an error and the unit next to me moved out. Informed they will fix the issue. Sent emails that I'm vacating and surveys. But don’t see no emails they’ve fixed the mistake they’ve made! Just an FYI- if I’m moving out I’m going in person to notify them! Really disappointed that this issue was corrected as of May 29, 2024. This issue needs to be fixed, for what I’m paying for an over priced unit with no lighting to see inside the unit to store items properly.

Rating:

5.0

Very nice facility.

Rating:

4.0

The card consistently was unreliable. It did not work 50% of the time.

Rating:

4.0

I wish the unit was larger

Rating:

1.0

I had lost my key to my unit, I was told i could have a supervisor cut the lock for me. They did not give me a time/day that they could do it only they'd call me when they can. I didn't hear for 10 days, so i called. They told me again, they didn't have a time but to call again in a few days, so i did. I got someone else who was incredibly irritated that i was calling to have someone cut the lock, and repeatedly told me that wasnt something they did. I tried to explain someone else had already told me that they'd do it. She eventually agreed to have someone cut it. Again i waited for 10 days, heard nothing and then whenever i called no one answered. I finally got ahold of the same individual who told me it couldn't be done and after almost a month of a run around she told me its just not going to happen. I eventually paid for someone to cut the lock however there are no outlets in the storage facilities so he essentially had to smash the lock off. I would give the communication of this facility 0 stars if i could. Won't be doing buisness here if I can avoid it.

Rating:

5.0

Emily was very helpful, patient and gave clear instructions. I would give Emily the best rating.

Rating:

3.0

Very disappointed that my unit reservation was not honored. I was told there were no more units available in the size / price I reserved. I was offered a larger unit at the *standard* price. Since U-Haul did not honor my reservation, you should have at least honored the price on my reservation. Otherwise, this is just a game U-Haul is playing because finding an alternate storage provider in the area with the desired size and price is impossible to do on the day of move-in. I do not understand the purpose for U-Hail to offer unit reservation if they are meaningless… And giving me a free lock is ok, but I didn’t ask for one, nor did I need one. I had the lock that I purchased from UHaul in May (plus the one I had purchased in May 2022). Further, the unit I was given had a rat poison container inside. Why would I want to entire rats to come in to my unit?

Rating:

5.0

Great storage in a pinch and easy close out process. Wish they had better dump options broke furniture ugh.

Rating:

5.0

Would be my first choice if and when this service is needed. Very grateful for your facility.

Rating:

5.0

Very kind people who helped me througha rough time in my life. Will definitely recommend. Thank you.

Rating:

2.0

Often times, the staff did not seem to know what was going on. I called and spoke with Aiden who told me it was OK for ABF trailer to be delivered to the site and left overnight while I loaded it. Then Brianna refused to allow the ABF trailer to stay -this exacerbated the stress in my move. I’m also concerned because I was told that with each U-Haul truck rental, I would receive one month of free storage. Seems silly to me that the rule is Storage in one facility is not allowed. but what if that is what your customer needs?

Rating:

2.0

Process to secure the unit online was inconvenient and time consuming. The pictures wouldn't load and the whole process took some time. Then I got charged double price of 99.95 when I only asked for 1 month. I called and they said they didn't see 2 charges but the money has already been taken out of my account. So it's my loss i guess. Not fair.

Rating:

4.0

Overall a good experience. I have two critiques that made this a 4 star experience rather than 5 star. 1) I had a upper level locker which required use of the portable staircase. The opening at the top of the staircase was too narrow to easily passing U-Haul medium and large boxes into the locker. Therefore, we had to lift the boxes over the rail. I would have expected the staircase to be designed to the dimensions of the U-Haul boxes. 2) The units are billed by the month, and the rate is not prorated if I move out mid-month. I went one week past my bill date, but paid for the whole month. I'm sure they rented out the unit after I moved out and effectively collected double payment for the last 3 weeks of the month. I leaves a bad taste.

Rating:

3.0

I did not like driving into the U-Haul driveway, towing my vehicle after a six hour trip, and not knowing who to talk to for assistance. There were several staff people there unbeknownst to me as they had no uniform or T-shirt, indicating that they were employees.

Rating:

3.0

Need to have more people especially in the Augusta I haul. Over all it was a good experience.

Rating:

2.0

One employee I would never want to deal with again. He did the rental truck return check. I’m not sure that I wasn’t still overpaying. He tried to add a $18 fee for the gas tank amount. The truck as returned just under full as what it was when I rented it. He tried to document 1/2 full tank. This guy was not pleasant in any way, was very arrogant! The other employee was very professional and verified that the gas tank was as I said. I’m sorry for not catching his name or the other guys name. One should be terminated and the other should get a raise. My complaint is of the rental truck and not the storage rental.

Rating:

4.0

Very clean and staff were friendly, the staff were not well trained, however. I’m used the system, so I assisted in locating available storage at the facility. Also, I helped them navigate the check-in process… I am happy with the convenience of the storage and rental vehicle(s) at this facility.

Rating:

5.0

The best customer service I have ever had

Rating:

5.0

Thank you so much for your rental services! It was exactly what I needed for the time that I needed it and I would recommend it to anyone I know.

Rating:

2.0

The young lady who worked in Saturday had a bad attitude when asked a question,or for help commend my dad owns this place I do as I PLEASE,am going to seek a lawyer, concerning some comments made,and going to make sure it's televised,

Rating:

5.0

Good work

Rating:

4.0

We had a very positive experience at U haul storage.

Rating:

4.0

You have alot better staff that's more friendly.

Rating:

1.0

My unit had no lights and leaked when it rained. The insurance we purchased is refusing to pay replacement value for damaged items, depreciating even new items and delaying payment. The front office folks were decent and assisted with reporting that the unit did actually leak, but the insurance company would not accept their word and required photos from a unit with no lights and a roof leak.

Rating:

2.0

To many hidden charges when moved out was charged a fee of 16.95 that was not told about I moved out the day before any renewal was billed for another month when I went in and told I was all move out very poor service also was charged for the return of truck when staff didn't even check out the truck when I was present

Rating:

5.0

Highly satisfied. Great staff, they were very helpful and outgoing offering help multiple times. The place is well maintained and clean. The price for the unit feels fair and fit all of my stuff. Thank you for great service.

Rating:

2.0

The young black man who was working out back was most helpful. However the young man who waited on me needs to lay off the marijuana while he is at work. I’ m sure he is a nice young man but this is not helping him think clearly. He was trying hard to do a good job though. .I feel like someone may have alerted my stalker that I was there as he pulled in while I was renting. Which is not a coincidence. I am in hopes that my stuff won’t be stolen from the unit before I can get it out. This is a very small community and everyone seems to know the person I have a pfa on. I stopped by today to ask some questions and change the lock. I also called about getting extra insurance on my things and no one could answer my question? Please let me know if I can purchase additional insurance. The truck I rented was a clunker and I had concerns about it breaking down. It was an old moving van. Im sure you have newer models. I also tried to change the lock into something that could not be picked as I am concerned the lock I was provided with can be picked and my things stolen. I hope you can understand my predicament and watch out for my unit.

Rating:

5.0

The guys working at this uhaul were very knowledgeable, helpful and courteous.

Rating:

5.0

Great staff

Rating:

5.0

We highly recommend this clean, well-run storage facility. We'd use again if we need it!

Rating:

4.0

The facility was great; however, the recent multiple price increases made it no longer cost effective.

Rating:

4.0

A sign at the foot of the stairs mentions that elevators are available. I couldn't find an elevator. Otherwise a good facility.

Rating:

1.0

One staff member tells you one thing. Then another one tells you something completely different. Will never come back.

Rating:

5.0

The employee was patient and helpful with me. Instead of just explaining he took the time to walk out and show me the "check-in" process. The facility itself was really clean. I'm happy and satisfied.

Rating:

5.0

Zack in the augusta maine facility was more than accomadating and helped us with a flash light while there is no light inside the storage unit we rented and also let us know that the trucks were going to be moved and the back was to be snow plowed so we could get the rest of our stuff out before our free month ran out . Above normal customer service . He has great people skills and needs a pay raise 🥰

Rating:

5.0

Storage seems very secure, yet accessible. It was very clean inside, and warm enough to keep things from getting damaged.

Rating:

1.0

Staff was not helpful in research into account and charges related to the account, told to call customer service as they sat and watched, refused to service after being asked to look into charges nobody could seem to find that was linked with a reservation # and order #. Why would a company provide a customer with such reference numbers if you have no way to research with them, gives your customers and future customers a false sense of trust in company that refuses to stand by their word and then refuses to help a customer when they are being told they are rude for inquiring. I’m allowed to be frustrated that my confirmed reservation was cancelled and charges from UHaul on my debit card could not be located and refused to give the merchandise purchased without the researched receipt. Bad customer service for such a high priced storage unit. Let’s hope the rest of my interactions through out this process improve.

Rating:

5.0

Uhaul is a great company to work with. I have rented trucks from them numerous times and it is always hassle-free. Recently rented a climate controlled storage unit from them and it was also a great experience. They keep the building clean and secure. Very customer oriented company.

Rating:

2.0

The pricing is steep, we where told when we first inquired that they had units " half the size of a two car garage!" We thought sweet okay for that price that's great.... come to find out it was actually 10 times smaller than that and we needed to utilize 2 units instead of just one!( thank fully staff on was able to help work out a deal for this false information and took the first month of of the second one so we had a 2 for 1 month deal, but all we had was a couch a bed Frame( in peices), a box spring, and a few loose items, these took up 90% of both units " half the size of a two car garage!" Not!, and the late fees are ridiculous one day late and you charge $20 for a "delinquent Fee" I appreciate the storage availability.. but again the prices, lies, and late fees are what took had us move out!

Rating:

1.0

I signed my contract repeatedly and it never stuck in the system until I did it online. I repeatedly changed my address and left a credit card but never was charged as expected. The store locked my storage unit and would not reply to my messages until corporate got involved. I know times are hard but this was ridiculous. So happy to be done with this mess.

Rating:

5.0

Good manager.

Rating:

5.0

Thanks for being easy and convenient

Rating:

5.0

Thank you! Had no issues! Was happy to be contacted when they noticed I emptied my unit. Very convenient experience over all. Will recommend or use again I’m the future!

Rating:

5.0

Great job- thanks!

Rating:

5.0

The manager, Shane, was very helpful. I am not an easy person to work with but Shane showed great patience and respect working with me. His knowledge and people skills speaks volumes for UHAUL. I would definitely recommend UHAUL to anybody that asks me.

Rating:

5.0

Staff were always always helpful and kind.

Rating:

5.0

Loading dock should be monitored, sometimes vehicles unload and just stay parked. Besides that very clean and a free lock!

Rating:

1.0

Was told that original unit I reserved online was not available. Very unclean storage unit (we swept a lot of dirt, two construction nails). Large pole in middle of storage unit. After-hours contact didn't answer when we called, or return my call. Overall a very disappointing experience and I don't plan to return.

Rating:

5.0

Excellent service! Helpful and friendly!

Rating:

2.0

The unit I reserved was an 8x10. Reservation on the books for two months. Upon arrival the unit is about a 6x8 if that and no other units available. Not to mention the astronomical price. I went elsewhere and got a 10x25 for the same price. Extremely unhappy.

Rating:

2.0

I had a reservation for and 8x10 for 2 months. Upon arrival the unit is at least 2 feet smaller if not more. Now I have a uhaul that needs unloading to return and I can’t do that.

Rating:

5.0

very nice over the few years i had the storage unit i thank the staff for job well done thank very very much

Rating:

2.0

I was quoted $29 for a 4x4 storage locker. When I got there it is $59/month and I have to climb rickets stairs. Its a complete hazard and completely unsafe. I will be moving out asap! Horrible

Rating:

5.0

Cant remember the lady's name (Heidi or Heather) she gave me the BEST costumer service I have ever received ...she was great!!!!!

Rating:

5.0

Always had a pleasant time with you people and your equipment is well kept well-maintained and very too comfortable to drive

Rating:

5.0

Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.

Rating:

5.0

Great staff. They were always pretty busy, but always helpful & polite. Staff always provided great service

Rating:

5.0

Good service and very helpful

Rating:

4.0

Worked well for my needs

Rating:

5.0

I have found the staff and facility to be extremely efficient and accessible. I appreciate the excellent service over the years and will recommend this location to others.

Rating:

5.0

Easy access & great experience

Rating:

5.0

Once again, everyone was friendly and helpful.

Rating:

5.0

Very helpful and pleasant staff.

Rating:

3.0

My storage unit was rather infested with spiders despite me not having any spiders on my stuff when I put it in there

Rating:

5.0

Best service and very polite

Rating:

4.0

The only problem I experienced was that the overhead garage door would not open so we couldn't get large items in or out for at least two weeks. They fixed it and we had no further problems.

Rating:

5.0

Great staff

Rating:

5.0

I had no issues with Uhaul and will always use again if needed.

Rating:

5.0

It was such a good, easy and quick experience. Great employees! Wish i remember their names. Thank you!

Rating:

5.0

Very helpful and knowledgeable.

Rating:

5.0

Always have a good service

Rating:

5.0

I appreciate the help and friendliness of all staff all around good people.

Rating:

3.0

Nice place but the rates increased so real times in less than 2 years.

Rating:

5.0

The staff was extremely understanding and helpful with everything. They made a bad day full if things going wrong much better with their kindness. Would definitely recommend this Uhaul location.

Rating:

5.0

Everyone at the Augusta,Me.store was great!

Rating:

5.0

The staff at this location go above and beyond to make sure the customers are happy and all of their needs are met. I highly recommend this place to anyone in the greater Augusta area

Rating:

5.0

Very friendly and helpful employees.

Rating:

4.0

The storage unit worked great and would rent again if we ever need another one. Thanks

Rating:

1.0

1 The staff seem techtarded. All do not need to be computer savvy but at least one staff should be 2 A mistake was made the manager said it was a U haul mistake then tried to make me pay for it,

Rating:

5.0

I was very pleased with the Uhaul experience. The staff was wonderful.

Rating:

4.0

GTG

Rating:

5.0

Great place

Rating:

5.0

I was was very pleased with the services. Aurel (spelling insure)) was very efficient. Anthony was very helpful. Thanks for your help during this very difficult time. The best to all. Regards, Pete

Rating:

3.0

Overpriced storage units (roughly $135.00 more than competitors). Pad locks are required, but not provided. Often understaffed. & They input a character limit to decrease quantity of criticism.