Customer Reviews for U-Haul Moving & Storage at Wrightsboro

4,592 reviews

3363 Wrightsboro Rd   Augusta, GA 30909
(E Of Bobby Jones, Next door to Kystral)

(706) 738-6463

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(706) 738-6463

3363 Wrightsboro Rd
Augusta, GA 30909
(E Of Bobby Jones, Next door to Kystral)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Good Service

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

SUSAN D 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M 
Rating:
5.0

Customer did not leave a comment.

Breana T 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN D 
Rating:
3.0

The whole process of truck rental the simple and easy, the truck drove great. My only negative was when I got in the truck it didn't smell that good and then after it heated up I realized somebody has urinated inside the cab of the truck and it would about gag you. I called the location back and the only thing she said to me was I'm sorry. I drove the truck from Augusta to Savannah and it was God awful hot pee is only way I could describe it. When I got to Savannah the guy came out to inspect it said he cannot stand it in could smell it about 5 ft away. I hate people to be so mean and do something like this to somebody else's property.

ROBERT L 
Rating:
5.0

Change nothing keep everything the same.

RODNEY W 
Rating:
5.0

Very easy and quick process. Everyone was really friendly and helpful.

HENRY S 
Rating:
5.0

Everything was fine.

melvin r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD T 
Rating:
3.0

The store entrance and customer parking were a fair distance apart. Counter staff was INCREDIBLE despite rude customers and made the process of check in and check out painless. Staff were professional when hooking up the trailer for me and exiting the area in tow mode was very easy. It was a simple phone call to extend the rental 1 day and no paperwork check out was seamless. Only reason I said Average was the parking situation and the rude customers which goes hand in hand with South Augusta. The counter staff needs a raise and those folks need the Lord.

LYDIA D 
Rating:
5.0

Customer did not leave a comment.

BOBBY B 
Rating:
5.0

Customer did not leave a comment.

VIVIAN H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY M 
Rating:
5.0

Customer did not leave a comment.

GARY E 
Rating:
4.0

Customer did not leave a comment.

CRAIG S 
Rating:
5.0

Customer did not leave a comment.

KENNETH H 
Rating:
5.0

See above. JHB.

JOHN B 
Rating:
5.0

Very polite and respectful

JACQUELINE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNETTE G 
Rating:
3.0

Customer did not leave a comment.

CONNIE H 
Rating:
5.0

Great job. Prompt efficient and professional. Awesome!

GLENN V 
Rating:
5.0

Customer did not leave a comment.

MARCUS P 
Rating:
5.0

Only issue was even though I requested two furniture dollies for my reservation, no dollies were available when I rent to pick-up the rental truck. My husband had to run by Home Depot to purchase dollies so that ate into our rental time. Truck was clean and drove well.

MIRANDA E 
Rating:
1.0

I was told to go to Gordon Highway because they had the space that I needed. I get there and they don’t have no storage at all the staff called customer service and the customer service representative made me a reservation at another location father than I was looking for. I rode around looking for the storage office for a hour. Called and called and got no where had to go to another location yet again and luckily I was able to get a unit there. Even though the space was too small.

TRACINA M  |  First Impressions 
Rating:
5.0

When calling the location, I was placed on hold for over 20 minutes... I eventually called the 1-800 number and was transferred to the wrigjtsboro road store in Augusta ga

THADDEUS S 
Rating:
2.0

A lot. I will not be back at this location

STANFORD R 
Rating:
3.0

Customer did not leave a comment.

Greggory Y 
Rating:
5.0

Nothing everything was Great

WILLIAM T 
Rating:
1.0

Teach your employees how to give customers a little customer service without a nasty attitude.

CARMEN L 
Rating:
5.0

Customer did not leave a comment.

BERNARD J 
Rating:
4.0

Customer did not leave a comment.

MURETTA M 
Rating:
5.0

Customer did not leave a comment.

MARY S 
Rating:
4.0

All things were in order.

GILBERT P 
Rating:
5.0

Customer did not leave a comment.

COURTNEY W 
Rating:
3.0

The people were nice, the truck was in good condition. My only problems had to do with the rate being different than what I reserved online, and that when I dropped off the van outside of business hours, the directions about key drop off were unclear. About the price, I was quoted around $23 for a day rental of a cargo van. When I got there, the price was over $100 for less than 24 hours of using the equipment. I don’t know why you would put $19.95 for in city travel and then it end up being far more. Other than that, the experience was fine. No issues with the employees or truck.

JASMINE A 
Rating:
5.0

Customer did not leave a comment.

ALAN G 
Rating:
5.0

Customer did not leave a comment.

LLOYD V 
Rating:
5.0

Good customer service by both employees. I had went in several times before getting the truck and each time they helped me and my mom out. The place was very clean.

VALERIE E 
Rating:
4.0

Make arrangements to return refunds quicker.

RICHARD R 
Rating:
1.0

This was a violation of my people with disabilities Act— they had NO way to assist for people who are OLD or have a basic Phone— they kept insisting that they could not download my DL and picture to rent my TRUCK. Thankfully my nephew allowed me to use his phone BUT I’m not filling up his phone with useless APPS!! They were Rude and frankly need sued!!! They are there to SERVICE the customer not make life HELL!! But they sure were quick to take my money!!!

Paris F 
Rating:
4.0

Customer did not leave a comment.

Edwin H 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H 
Rating:
5.0

Customer did not leave a comment.

Philip B 
Rating:
5.0

Customer did not leave a comment.

WALTER E 
Rating:
4.0

Good and helpful.

julie d 
Rating:
5.0

The dolly I rented was poorly maintained. The ramp and ratchet were not lubricated making difficult to operate. The young man that helped was awesome.

WILFREDO N 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W 
Rating:
5.0

Rented a 20 ft U-haul with no issues. Truck was clean and worked well.

THOMAS R 
Rating:
1.0

First off everyone that works for y'all in Augusta is very rude and unprofessional.... Then I got charged $89 today and it's been two weeks since I rented the truck

BOE C 
Rating:
1.0

Customer did not leave a comment.

THOMAS S 
Rating:
2.0

Customer did not leave a comment.

HARRY K 
Rating:
5.0

Customer did not leave a comment.

PAMELA B 
Rating:
5.0

Customer did not leave a comment.

GARY E 
Rating:
5.0

Customer did not leave a comment.

Anthony P 
Rating:
5.0

Customer did not leave a comment.

CINDY C 
Rating:
5.0

The truck definitely has steering and brake issues. The cleanliness of it was fine

TERESA T 
Rating:
5.0

The woman and two gentlemen that helped me were anazing!

DANELLE O 
Rating:
5.0

The gentleman that helped me was Very Polite & helped me out Greatly. A GREAT example of how Customer Service should be! If in the future I need another rental it will Always be from this Location!

Leanne S 
Rating:
5.0

Customer did not leave a comment.

GARY E 
Rating:
5.0

Customer did not leave a comment.

TAMARA H 
Rating:
5.0

Customer did not leave a comment.

Shawnda C 
Rating:
5.0

Customer did not leave a comment.

JACOB R 
Rating:
5.0

Customer did not leave a comment.

Bridgette W 
Rating:
5.0

Customer did not leave a comment.

Anthony P 
Rating:
3.0

Customer did not leave a comment.

Craig L 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J 
Rating:
3.0

Uhaul unable to provide documented vehicle damage report list prior to rental. Vehicle had numerous scratches, dings and dents. They said was listed in their system but unable to provide customer with copy. Was told I can take pics and upload to link but blocked me from uploading. Statement said I would be responsible for any damages as check-in personnel deemed necessary. Insurance was purchased on contract. Uhaul is largest rental fleet in U.S., however Penske goes over damage check sheet with customer prior to rental. Why customers can’t get comfortable feeling is a question Uhaul needs to answer. Please reply Bjmoye@comcast.net

BOBBY M 
Rating:
3.0

Not enough people working and had to wait a while to get hooked up.

Mark C 
Rating:
5.0

The gentleman outside was very nice and got us handled very quickly. We had zero issues.

JOHN B 
Rating:
1.0

Customer did not leave a comment.

GAEA B 
Rating:
5.0

Customer did not leave a comment.

DWIGHT C 
Rating:
5.0

Customer did not leave a comment.

Laretha S 
Rating:
5.0

Customer did not leave a comment.

SHANTA H 
Rating:
3.0

Pick up was disorganized. Standing in line while the rep was chatting with someone across the store. Computer locked up after payment. Started the whole process at another terminal but not until the first terminal cleared

James E 
Rating:
5.0

Customer did not leave a comment.

SONYA S 
Rating:
5.0

Allow clients to turn in equipment, tow dolly, and adjust the charges as needed.

JANICE H 
Rating:
3.0

Have two people checking in and out (outside) - they seem to be very overwhelmed when mult truck come in and out

BENJAMIN H 
Rating:
5.0

Always Excellent Service

Wendi N 
Rating:
5.0

All good

WILFORD C 
Rating:
5.0

Customer did not leave a comment.

SPENCER W 
Rating:
5.0

Customer did not leave a comment.

JASON L 
Rating:
5.0

Customer did not leave a comment.

aeria j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robby B  |  Overall Experience 
Rating:
5.0

None at this time.

MILAGROS V 
Rating:
5.0

Have a system where the customer can upload the license info ahead of time then take the selfie when they get to the site.

DENNIS B 
Rating:
5.0

Virginia was definitely top notch at her job despite having fallen out hurting her ankle. It was clear that she was in pain. However, she continued on with her job without a hitch. Very professional, positive and polite.

JEFFREY T  |  First Impressions 
Rating:
3.0

The pick up location in Augusta was different then there I actually picked up the trailer. Online it told me to go to the store uhaul on writesboro road, but when I got there it was locked and I had to call. Only after I called did I learn that that site didn’t have trailers to be picked up and that I has to go to another site that was close that had bad reviews. Besides that all good and drop off was fantastic in Eau Clare.

Alexander G 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D 
Rating:
5.0

Customer did not leave a comment.

MARY S 
Rating:
5.0

Fast service thanks

WILLIE L 
Rating:
5.0

Everything was great

jermel t 
Rating:
5.0

Customer did not leave a comment.

ANGELINA C 
Rating:
5.0

Customer did not leave a comment.

KESCHA R 
Rating:
2.0

Customer did not leave a comment.

CANDACE B 
Rating:
5.0

Very well organized

WILFORD C 
Rating:
5.0

Customer did not leave a comment.

SHEREKA O 
Rating:
5.0

Customer did not leave a comment.

DOROTHY Y 
Rating:
5.0

Excellant service! I had to reschedule a day later than I had planned pickup. It was done immediately, no questions asked. Very professional. I would highly recommend this location for all your moving needs! Thank you once again.

BERTHA A 
Rating:
5.0

Customer did not leave a comment.

LAKEISHA Y 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H 
Rating:
5.0

Personnel went out of his way to hook up and diagnose a fuse problem

ANTHONY G 
Rating:
4.0

All employees were friendly and helpful

Michael K 
Rating:
5.0

Keep the same good service

ROMEY R 
Rating:
5.0

N/A

Branshonda M 
Rating:
1.0

Truck had only 1/4 tank of gas at pickup. I returned it with 1/4 tank and was then charged over $50 in fuel fees. The manager was very rude when I called to have the fees removed. She did so only after I sent photos. Very unpleasant experience.

ANDREW F 
Rating:
5.0

Great services.

DAVID V 
Rating:
5.0

Thank you so much for everything!!!!!

Chrishanda W  |  Overall Experience 
Rating:
1.0

I made reservations for a truck and self storage unit rental with the first month free. The unit issued to me was not in any condition safe nor secure. The door was jammed and severely damaged to where the was no good use for the unit. When I called to be issued a new unit I was charged when issued a replacement unit.

Breon M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deborah J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VINCENT W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamlela g  |  Overall Experience 
Rating:
5.0

Your district mngr in Augusta sharon is awesome very professional

VINCENT W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEFF T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELLISSA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany D  |  First Impressions 
Rating:
5.0

Sharon and Virginia were wonderful highly recommended

tyler w  |  First Impressions 
Rating:
5.0

My unit was accessed from outside which made loading unloading the truck much easier.

Gordon B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john h  |  First Impressions 
Rating:
5.0

Virginia was Great excellent customer service I would highly recommend again

tyler w  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brianna K  |  First Impressions 
Rating:
3.0

I received average customer experience while returning the one way rental. Many things went poorly. However, the one that stood out. While at the customer counter, (Sharon) I believe was her name provided poor service. I was in the process of getting a free 1 month storage unit that Uhaul graciously provided. She began to ask for alternate contact names, number and additional address. I was puzzled by the requested information as this information was given at time of rental. During one point of this conversation: (Sharon), stated " There is a storage company next door, that may not require as much information that I am requesting. You can try them if you like " Needless to say, I didn't make a switch to another company due to time constraints. My suggestion to this location. Do Better!

randy j  |  First Impressions 
Rating:
5.0

Virginia was very helpful and courteous. She quickly took care of our truck rental and storage concerns.

MICHAEL S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Unique E  |  First Impressions 
Rating:
4.0

Not well lit for nigjt move.

ria e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald L  |  Overall Experience 
Rating:
5.0

Everything went great 👍

Tonya B  |  First Impressions 
Rating:
5.0

The team was awesome!! Super helpful, professional at all times, with a smile ready to help! I had several questions and they were answered and helpful instantly! Thank you! My house it's almost complete and definitely will be going back to the same location even if I have to pay a little extra…

Estela F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard D  |  Overall Experience 
Rating:
3.0

The prices are way too high, giving a month free is pointless when you charge for basically 4 months in advance.

ASHLEY E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALARIE R  |  Overall Experience 
Rating:
5.0

Very pleasant and professional staff.

JEFF T  |  First Impressions 
Rating:
3.0

I arrived an hour before closing the clerk did not want to show me the unit. So I had to come back the next day. I had to call in order to get my deposit back vs. It automatically being refunded as stated when I requested service 😒

michelle w  |  First Impressions 
Rating:
5.0

The staff was phenomenal, helpful, resourceful, and kind. Great experience!

Cheryl P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melody C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoe W  |  Overall Experience 
Rating:
4.0

I think manger on duty for his name he was amazing a life saver and honest THANK YOU

marcus c  |  First Impressions 
Rating:
3.0

The staff was friendly and helpful with what they had to work with but the gate situation needs big improvement. The key cards do not work so it is not convenient to get locked in the gate or have to go during business hours to get in for our belongings. You should also have a pin code available which I was never given. I'm not sure why they have 24 hours on the building when it is not open 24 hours. The hours are 7 am to 8 pm.

Kristen G  |  First Impressions 
Rating:
5.0

Great customer service!! Lyvette Wesley made sure everything ran smoothly with my move.

cedrena F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaqwona S  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

KENISHA S  |  Overall Experience 
Rating:
2.0

Never notified of rate increases. Put on hold when calling for information. Not notified of door remains Val on unit this several items were removed without my knowledge ( stolen merchandise). Charged $15 late fees before 10 days. Management refused to refund. Over 7 years patronage and not treated with respect for my loyalty

Jacqueline J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marquise j  |  First Impressions 
Rating:
5.0

Great friendly staff & facility.....Great customer service !

Derrick L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine J  |  Overall Experience 
Rating:
3.0

Keep going up on prices.

Christian L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BEATRICE O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie J  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetrick B  |  Overall Experience 
Rating:
5.0

Tish, was excellent! I came in thing our storage had been set-up and it wasn’t. Tish saved the day and I really appreciated her help!

Janice P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiara D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLYN D  |  Overall Experience 
Rating:
5.0

The customer service was beyond my expectations at the wrightsboro road location! Every interaction was absolutely professional and friendly. I would definitely recommend them to friends and family!! They deserve an award for the pleasant way they responded to not so pleasant customers.

christine s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABDULRAHMAN M  |  Overall Experience 
Rating:
1.0

Staff terrible unskilled. Poor customer relations.

Robert K  |  Overall Experience 
Rating:
5.0

The staff was great!

CAROLYN D  |  First Impressions 
Rating:
1.0

Employees just not friendly and willing to help me as a customer. Very unskilled employees overall.

Robert K  |  Overall Experience 
Rating:
4.0

The access hours listed on the reservation were different from actual access hours on-site. We do not like that we can only access the storage unit when the office is open. Otherwise it was a good experience.

Everett M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilson J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jimmie G  |  Overall Experience 
Rating:
1.0

Staff displayed poor customer service skills and a very negative attitude.

Robert K  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Essence T  |  Overall Experience 
Rating:
3.0

I have had several issues with the size of storage room not being available as I was told during the reservation process. Also drop off not always convenient.

Robert K  |  First Impressions 
Rating:
3.0

Whoever the guy is that runs the wrightsboro rd store in Augusta ga, is horrible. I called twice for an extension and he threatened me if I didn’t return the truck and refused to extend it. My wife called the 1800 number to get it extended. But he called and was threatening me on the 9/14 when I had reservations until 9/15 to return the truck or he would call the cops and report it stolen. All I was doing is trying to move. Because of his actions I definitely would never recommend U-Haul. Worst experience I’ve ever seen in my life.

JOSHUA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PARIS D  |  First Impressions 
Rating:
5.0

Sharon and her crew went above and beyond to help me with my storage issue. I would highly recommend them. They are efficient and very nice.

Jane W  |  First Impressions 
Rating:
5.0

Excellent place to store your belongings.

SAMANTHA S  |  Overall Experience 
Rating:
4.0

Our unit was broken into one time but it was handled in a timely and professional manner by the staff. Never had any inconveniences while storing with this location. Thank you for your services!

ALEX K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judy M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlene R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CEDRIC T  |  Overall Experience 
Rating:
5.0

Very professional, very helpful, very accommodating and overall very good experience!!

samantha p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lashonda t  |  Overall Experience 
Rating:
5.0

Amazing staff so thankful for them helping me.

CHERYL F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jason F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher T  |  First Impressions 
Rating:
4.0

During the summer I came by and the temperature in the building was almost 109 degrees

Juanita J  |  Overall Experience 
Rating:
5.0

Thank you for help n professional attitude...merry christmas

TEENA W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELIEZER B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAMONICA B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexis C  |  Overall Experience 
Rating:
4.0

I would have rated excellent except for access after 7:00 pm was not available. Otherwise, great service.

susie j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roslyn J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

YVETTE P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

adrien f  |  Overall Experience 
Rating:
5.0

Miss Shannon, Owner of this place, was so helpful when she was to sole my issues with my moving, staff are very expert on expleain what are my alternatives, thanks

Eduardo E  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Russell S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlos S  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

YVETTE P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alica B  |  Overall Experience 
Rating:
4.0

The supposed climate control thermostat was reading 98 degrees on Thursday

Juanita J  |  First Impressions 
Rating:
5.0

I've been there a year, very helpful and friendly staff. I'll be back I'm sure. Thank you for being there when I needed you.

Clara M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rod H  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KATHERINE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter E  |  Overall Experience 
Rating:
5.0

The employee Robert at WRIGHTSBORO rd. In Augusta told me about the storage, the uhaul people on the phone did not

DENNIS M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter E  |  First Impressions 
Rating:
4.0

Only problem was the first unit I was shown had a broken lock.

JOHN L  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

McKenzie C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cheryl F  |  First Impressions 
Rating:
2.0

I will never use this facility again. After 10 years of trucks and storage i must say this was the worst experience ever. I will never use Uhaul again. Not only was the staff here rude and unprofessional especially the GM but the pbone reps were rude too. I never knew how rude they were because this was the first time i had an issue.

Mercede B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kevin M  |  Overall Experience 
Rating:
1.0

I have used UHAUL probably 7 times and I've never had poor customer service until this time. It took 3 weeks to get a refund. When I asked for a supervisor (more than once) they said "there wasn't one". My unit was robbed and the employees acted unconcerned. I was told "Ok" and the police were called. She then said they'd meet me by the locker. That was it. I then walked to the unit. Poor, poor customer service. I won't use them again or recommend them to anyone!!!

Steven M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette W  |  First Impressions 
Rating:
5.0

Great service, location, and support. Hyman was always great when I need something and explained everything. All the other staff is great at this location.

Tony D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony D  |  First Impressions 
Rating:
3.0

The owner/manager was very helpful when he had the time and ability to provide assistance to customers. The other representatives, particularly the women at the desk, had bad attitudes, did not provide customer service in a timely fashion, and failed to address the needs of customers. This was my personal experience and the experience I observed other customers undergo. Additionally, the reps do not respond to the phone and often put customers on hold when they call in and never get back to them. I found this out when I called then saw this action when I went in store. Poor customer service is not worth the trip to this location.

Andrew N  |  Overall Experience 
Rating:
4.0

Great staff, not enough on certain days

ADAINE H  |  Overall Experience 
Rating:
5.0

Brenda was very helpful, seems like a happy environment to work.

jannette q  |  Overall Experience 
Rating:
3.0

Storage units were overpriced. When I rented the storage unit, I was not told gates closed at 5:00 pm and that I didn't have access. As a result, we were locked inside the gates for over 2 hours.

ROBERT R  |  Overall Experience 
Rating:
5.0

You may have more I don't know because I only had to deal with two employees Hymond and Thomas but these two guys are great at customer service and very friendly as well. Believe me coming from a sales manager for a fortune 500 company of many years you should be very proud to have these two gentleman represent your company. I also dealt with a lady on the phone who was very nice and a third gentleman the day I dropped of my rental and they were very pleasant.

Danny C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jannette q  |  First Impressions 
Rating:
1.0

It was difficult to communicate with the staff at 3363 Wrightsboro Rd, Augusta, GA 30909 location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinformed me and my truck was taken back by the new staff without my knowledge. Now I have no possessions which were put into storage without my knowledge or my permission. I owe money for holding to the truck for too long while I have no personal property except the clothes on my back. A few days ago, I visited the store to find out what happened to the truck. The property that I parked the truck on and the police had no information. Sharon Gresham was allegedly not working that day but was giving instructions to her employee to relate to me. She was not willing to work with me yet I was told that if I told the store what was going on they could have helped. I called customer service and their reaction was the same. Everyone claimed it was not their choice but that UHAUL demanded it that it should be handled this way. I told the store staff everything from day 1 including where the truck was and that I was waiting to move into my unit but the complex I am moving into had an ownership change so it took longer than expected. The tenant in the unit I will move into was evicted and it added 30 additional days for the vacancy and a few weeks more for the repairs. I was accused of abandoning the truck but I did not do any such thing since my entire household was in it. It was a series of manipulative transactions which could have been prevented but nobody offered me any help and I will never recommend UHAUL to anyone.

Tina S  |  First Impressions 
Rating:
3.0

Please email and send me my move out RECORD FOR MY ONLY STORAGE #202. THANKS FOR YOUR SERVICES.

grace B  |  Overall Experience 
Rating:
4.0

The staff was knowledgeable about the equipment as it pertained to my loving needs.

charles p  |  Overall Experience 
Rating:
5.0

Very helpful and knowledgeable

charles p  |  First Impressions 
Rating:
5.0

Thanks

Hosea H  |  Overall Experience 
Rating:
2.0

I will have to check my account. I was charged a service when I specifically stated I was not interested in receiving. When I called back, the gentleman stated he didn’t know why that figure appear

Hosea H  |  First Impressions 
Rating:
2.0

I did not even get a contract for my storage facility nor a key. One lady was rude. They did not close out my account When I moved out and charged for an extra month

mark y  |  Overall Experience 
Rating:
3.0

Older storage facility. For the price, I expected the doors not to be damaged or rusty. The staff/mgr was not necessarily friendly or helpful when I asked questions.

Dana S  |  Overall Experience 
Rating:
1.0

Customers don't matter here, especially that hitch guy.

B S  |  Overall Experience 
Rating:
4.0

No comments

MARVA T  |  Overall Experience 
Rating:
4.0

Very friendly service. Clean storage units.

TIMOTHY C  |  First Impressions 
Rating:
5.0

Brittany was Incredible! Personal Service and Perfect! She was working Solo for the days I needed my UBox dropped and picked up! Thank You Brittany !! She Deserves a Bonus!! Happy Holidays! Sue

sue t  |  Overall Experience 
Rating:
5.0

.

Quinton B  |  Reservation 
Rating:
4.0

Difficult to get in contact by phone, would always go to a remote location. Other then that everything was good.

JONATHAN R  |  Overall Experience 
Rating:
4.0

Provided services beyond the call of duty by assisting me with storage lock.

cathy g  |  Overall Experience 
Rating:
5.0

None

Selvina W  |  Overall Experience 
Rating:
5.0

Great customer service

tasha b  |  Reservation 
Rating:
5.0

I had to change my reservation multiple times and they were very accommodating. Great service. I was also able to get my Ubox earlier than expected.

Alyssa I  |  Overall Experience 
Rating:
5.0

Helpful staff makes all the difference.

Timothy K  |  Overall Experience 
Rating:
3.0

Need to do a better job sealing outside units so dust and pollen don't cover everything in unit

DAVID G  |  Overall Experience 
Rating:
3.0

I rented from U-Haul for the past two years. I had no issues with break ins or damages regarding my belongings. Very busy location, only downfall that I disagree with is you cannot park lot.

TRACY L  |  Overall Experience 
No reviews have been submitted for this location.
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