Conduct better maintenance before customer leaves the parking lot
MICHAEL BCustomer Reviews for U-Haul Moving & Storage at Wrightsboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not enough available equipment.
Gregory KNothing - Everything was great
ANTHONY MLess than 1 hour after renting someone stole my credit card number and tried to purchase $1,000 at an online store. Jokes on them all of the attempted purchases were declined.
CHARLES MRobert, Louis, and rest of the crew are professional and I'm a frequent customer. They're always willing to help and I know they're constantly busy so that makes their efforts all the more recognizable. I appreciate their helpfulness.
LOWELL LGood Service
MICHAEL CThe whole process of truck rental the simple and easy, the truck drove great. My only negative was when I got in the truck it didn't smell that good and then after it heated up I realized somebody has urinated inside the cab of the truck and it would about gag you. I called the location back and the only thing she said to me was I'm sorry. I drove the truck from Augusta to Savannah and it was God awful hot pee is only way I could describe it. When I got to Savannah the guy came out to inspect it said he cannot stand it in could smell it about 5 ft away. I hate people to be so mean and do something like this to somebody else's property.
ROBERT LChange nothing keep everything the same.
RODNEY WVery easy and quick process. Everyone was really friendly and helpful.
HENRY SEverything was fine.
melvin r | First ImpressionsThe store entrance and customer parking were a fair distance apart. Counter staff was INCREDIBLE despite rude customers and made the process of check in and check out painless. Staff were professional when hooking up the trailer for me and exiting the area in tow mode was very easy. It was a simple phone call to extend the rental 1 day and no paperwork check out was seamless. Only reason I said Average was the parking situation and the rude customers which goes hand in hand with South Augusta. The counter staff needs a raise and those folks need the Lord.
LYDIA DSee above. JHB.
JOHN BVery polite and respectful
JACQUELINE B | First ImpressionsGreat job. Prompt efficient and professional. Awesome!
GLENN VOnly issue was even though I requested two furniture dollies for my reservation, no dollies were available when I rent to pick-up the rental truck. My husband had to run by Home Depot to purchase dollies so that ate into our rental time. Truck was clean and drove well.
MIRANDA EI was told to go to Gordon Highway because they had the space that I needed. I get there and they don’t have no storage at all the staff called customer service and the customer service representative made me a reservation at another location father than I was looking for. I rode around looking for the storage office for a hour. Called and called and got no where had to go to another location yet again and luckily I was able to get a unit there. Even though the space was too small.
TRACINA M | First ImpressionsWhen calling the location, I was placed on hold for over 20 minutes... I eventually called the 1-800 number and was transferred to the wrigjtsboro road store in Augusta ga
THADDEUS SA lot. I will not be back at this location
STANFORD RNothing everything was Great
WILLIAM TTeach your employees how to give customers a little customer service without a nasty attitude.
CARMEN LAll things were in order.
GILBERT PThe people were nice, the truck was in good condition. My only problems had to do with the rate being different than what I reserved online, and that when I dropped off the van outside of business hours, the directions about key drop off were unclear. About the price, I was quoted around $23 for a day rental of a cargo van. When I got there, the price was over $100 for less than 24 hours of using the equipment. I don’t know why you would put $19.95 for in city travel and then it end up being far more. Other than that, the experience was fine. No issues with the employees or truck.
JASMINE AGood customer service by both employees. I had went in several times before getting the truck and each time they helped me and my mom out. The place was very clean.
VALERIE EMake arrangements to return refunds quicker.
RICHARD RThis was a violation of my people with disabilities Act— they had NO way to assist for people who are OLD or have a basic Phone— they kept insisting that they could not download my DL and picture to rent my TRUCK. Thankfully my nephew allowed me to use his phone BUT I’m not filling up his phone with useless APPS!! They were Rude and frankly need sued!!! They are there to SERVICE the customer not make life HELL!! But they sure were quick to take my money!!!
Paris FGood and helpful.
julie dThe dolly I rented was poorly maintained. The ramp and ratchet were not lubricated making difficult to operate. The young man that helped was awesome.
WILFREDO NRented a 20 ft U-haul with no issues. Truck was clean and worked well.
THOMAS RFirst off everyone that works for y'all in Augusta is very rude and unprofessional.... Then I got charged $89 today and it's been two weeks since I rented the truck
BOE CThe truck definitely has steering and brake issues. The cleanliness of it was fine
TERESA TThe woman and two gentlemen that helped me were anazing!
DANELLE OThe gentleman that helped me was Very Polite & helped me out Greatly. A GREAT example of how Customer Service should be! If in the future I need another rental it will Always be from this Location!
Leanne SUhaul unable to provide documented vehicle damage report list prior to rental. Vehicle had numerous scratches, dings and dents. They said was listed in their system but unable to provide customer with copy. Was told I can take pics and upload to link but blocked me from uploading. Statement said I would be responsible for any damages as check-in personnel deemed necessary. Insurance was purchased on contract. Uhaul is largest rental fleet in U.S., however Penske goes over damage check sheet with customer prior to rental. Why customers can’t get comfortable feeling is a question Uhaul needs to answer. Please reply Bjmoye@comcast.net
BOBBY MNot enough people working and had to wait a while to get hooked up.
Mark CThe gentleman outside was very nice and got us handled very quickly. We had zero issues.
JOHN BPick up was disorganized. Standing in line while the rep was chatting with someone across the store. Computer locked up after payment. Started the whole process at another terminal but not until the first terminal cleared
James EAllow clients to turn in equipment, tow dolly, and adjust the charges as needed.
JANICE HHave two people checking in and out (outside) - they seem to be very overwhelmed when mult truck come in and out
BENJAMIN HAlways Excellent Service
Wendi NAll good
WILFORD CNone at this time.
MILAGROS VHave a system where the customer can upload the license info ahead of time then take the selfie when they get to the site.
DENNIS BVirginia was definitely top notch at her job despite having fallen out hurting her ankle. It was clear that she was in pain. However, she continued on with her job without a hitch. Very professional, positive and polite.
JEFFREY T | First ImpressionsThe pick up location in Augusta was different then there I actually picked up the trailer. Online it told me to go to the store uhaul on writesboro road, but when I got there it was locked and I had to call. Only after I called did I learn that that site didn’t have trailers to be picked up and that I has to go to another site that was close that had bad reviews. Besides that all good and drop off was fantastic in Eau Clare.
Alexander GFast service thanks
WILLIE LEverything was great
jermel tThank you so much for everything!!!!!
Chrishanda W | Overall ExperienceI made reservations for a truck and self storage unit rental with the first month free. The unit issued to me was not in any condition safe nor secure. The door was jammed and severely damaged to where the was no good use for the unit. When I called to be issued a new unit I was charged when issued a replacement unit.
Breon M | Online Move InYour district mngr in Augusta sharon is awesome very professional
VINCENT W | First ImpressionsSharon and Virginia were wonderful highly recommended
tyler w | First ImpressionsMy unit was accessed from outside which made loading unloading the truck much easier.
Gordon B | Overall ExperienceVirginia was Great excellent customer service I would highly recommend again
tyler w | First ImpressionsI received average customer experience while returning the one way rental. Many things went poorly. However, the one that stood out. While at the customer counter, (Sharon) I believe was her name provided poor service. I was in the process of getting a free 1 month storage unit that Uhaul graciously provided. She began to ask for alternate contact names, number and additional address. I was puzzled by the requested information as this information was given at time of rental. During one point of this conversation: (Sharon), stated " There is a storage company next door, that may not require as much information that I am requesting. You can try them if you like " Needless to say, I didn't make a switch to another company due to time constraints. My suggestion to this location. Do Better!
randy j | First ImpressionsVirginia was very helpful and courteous. She quickly took care of our truck rental and storage concerns.
MICHAEL S | First ImpressionsNot well lit for nigjt move.
ria e | Overall ExperienceEverything went great 👍
Tonya B | First ImpressionsThe team was awesome!! Super helpful, professional at all times, with a smile ready to help! I had several questions and they were answered and helpful instantly! Thank you! My house it's almost complete and definitely will be going back to the same location even if I have to pay a little extra…
Estela F | Online Move InThe prices are way too high, giving a month free is pointless when you charge for basically 4 months in advance.
ASHLEY E | Overall ExperienceVery pleasant and professional staff.
JEFF T | First ImpressionsI arrived an hour before closing the clerk did not want to show me the unit. So I had to come back the next day. I had to call in order to get my deposit back vs. It automatically being refunded as stated when I requested service 😒
michelle w | First ImpressionsThe staff was phenomenal, helpful, resourceful, and kind. Great experience!
Cheryl P | First ImpressionsI think manger on duty for his name he was amazing a life saver and honest THANK YOU
marcus c | First ImpressionsThe staff was friendly and helpful with what they had to work with but the gate situation needs big improvement. The key cards do not work so it is not convenient to get locked in the gate or have to go during business hours to get in for our belongings. You should also have a pin code available which I was never given. I'm not sure why they have 24 hours on the building when it is not open 24 hours. The hours are 7 am to 8 pm.
Kristen G | First ImpressionsGreat customer service!! Lyvette Wesley made sure everything ran smoothly with my move.
cedrena F | First ImpressionsNever notified of rate increases. Put on hold when calling for information. Not notified of door remains Val on unit this several items were removed without my knowledge ( stolen merchandise). Charged $15 late fees before 10 days. Management refused to refund. Over 7 years patronage and not treated with respect for my loyalty
Jacqueline J | Overall ExperienceGreat friendly staff & facility.....Great customer service !
Derrick L | First ImpressionsKeep going up on prices.
Christian L | Overall ExperienceTish, was excellent! I came in thing our storage had been set-up and it wasn’t. Tish saved the day and I really appreciated her help!
Janice P | First ImpressionsThe customer service was beyond my expectations at the wrightsboro road location! Every interaction was absolutely professional and friendly. I would definitely recommend them to friends and family!! They deserve an award for the pleasant way they responded to not so pleasant customers.
christine s | Overall ExperienceStaff terrible unskilled. Poor customer relations.
Robert K | Overall ExperienceThe staff was great!
CAROLYN D | First ImpressionsEmployees just not friendly and willing to help me as a customer. Very unskilled employees overall.
Robert K | Overall ExperienceThe access hours listed on the reservation were different from actual access hours on-site. We do not like that we can only access the storage unit when the office is open. Otherwise it was a good experience.
Everett M | First ImpressionsStaff displayed poor customer service skills and a very negative attitude.
Robert K | First ImpressionsI have had several issues with the size of storage room not being available as I was told during the reservation process. Also drop off not always convenient.
Robert K | First ImpressionsWhoever the guy is that runs the wrightsboro rd store in Augusta ga, is horrible. I called twice for an extension and he threatened me if I didn’t return the truck and refused to extend it. My wife called the 1800 number to get it extended. But he called and was threatening me on the 9/14 when I had reservations until 9/15 to return the truck or he would call the cops and report it stolen. All I was doing is trying to move. Because of his actions I definitely would never recommend U-Haul. Worst experience I’ve ever seen in my life.
JOSHUA M | First ImpressionsSharon and her crew went above and beyond to help me with my storage issue. I would highly recommend them. They are efficient and very nice.
Jane W | First ImpressionsExcellent place to store your belongings.
SAMANTHA S | Overall ExperienceOur unit was broken into one time but it was handled in a timely and professional manner by the staff. Never had any inconveniences while storing with this location. Thank you for your services!
ALEX K | Overall ExperienceVery professional, very helpful, very accommodating and overall very good experience!!
samantha p | First ImpressionsAmazing staff so thankful for them helping me.
CHERYL F | First ImpressionsDuring the summer I came by and the temperature in the building was almost 109 degrees
Juanita J | Overall ExperienceThank you for help n professional attitude...merry christmas
TEENA W | First ImpressionsI would have rated excellent except for access after 7:00 pm was not available. Otherwise, great service.
susie j | Overall ExperienceMiss Shannon, Owner of this place, was so helpful when she was to sole my issues with my moving, staff are very expert on expleain what are my alternatives, thanks
Eduardo E | Overall ExperienceThe supposed climate control thermostat was reading 98 degrees on Thursday
Juanita J | First ImpressionsI've been there a year, very helpful and friendly staff. I'll be back I'm sure. Thank you for being there when I needed you.
Clara M | Overall ExperienceThe employee Robert at WRIGHTSBORO rd. In Augusta told me about the storage, the uhaul people on the phone did not
DENNIS M | First ImpressionsOnly problem was the first unit I was shown had a broken lock.
JOHN L | First ImpressionsI will never use this facility again. After 10 years of trucks and storage i must say this was the worst experience ever. I will never use Uhaul again. Not only was the staff here rude and unprofessional especially the GM but the pbone reps were rude too. I never knew how rude they were because this was the first time i had an issue.
Mercede B | Overall ExperienceI have used UHAUL probably 7 times and I've never had poor customer service until this time. It took 3 weeks to get a refund. When I asked for a supervisor (more than once) they said "there wasn't one". My unit was robbed and the employees acted unconcerned. I was told "Ok" and the police were called. She then said they'd meet me by the locker. That was it. I then walked to the unit. Poor, poor customer service. I won't use them again or recommend them to anyone!!!
Steven M | Overall ExperienceGreat service, location, and support. Hyman was always great when I need something and explained everything. All the other staff is great at this location.
Tony D | Overall ExperienceThe owner/manager was very helpful when he had the time and ability to provide assistance to customers. The other representatives, particularly the women at the desk, had bad attitudes, did not provide customer service in a timely fashion, and failed to address the needs of customers. This was my personal experience and the experience I observed other customers undergo. Additionally, the reps do not respond to the phone and often put customers on hold when they call in and never get back to them. I found this out when I called then saw this action when I went in store. Poor customer service is not worth the trip to this location.
Andrew N | Overall ExperienceGreat staff, not enough on certain days
ADAINE H | Overall ExperienceBrenda was very helpful, seems like a happy environment to work.
jannette q | Overall ExperienceStorage units were overpriced. When I rented the storage unit, I was not told gates closed at 5:00 pm and that I didn't have access. As a result, we were locked inside the gates for over 2 hours.
ROBERT R | Overall ExperienceYou may have more I don't know because I only had to deal with two employees Hymond and Thomas but these two guys are great at customer service and very friendly as well. Believe me coming from a sales manager for a fortune 500 company of many years you should be very proud to have these two gentleman represent your company. I also dealt with a lady on the phone who was very nice and a third gentleman the day I dropped of my rental and they were very pleasant.
Danny C | First ImpressionsIt was difficult to communicate with the staff at 3363 Wrightsboro Rd, Augusta, GA 30909 location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinformed me and my truck was taken back by the new staff without my knowledge. Now I have no possessions which were put into storage without my knowledge or my permission. I owe money for holding to the truck for too long while I have no personal property except the clothes on my back. A few days ago, I visited the store to find out what happened to the truck. The property that I parked the truck on and the police had no information. Sharon Gresham was allegedly not working that day but was giving instructions to her employee to relate to me. She was not willing to work with me yet I was told that if I told the store what was going on they could have helped. I called customer service and their reaction was the same. Everyone claimed it was not their choice but that UHAUL demanded it that it should be handled this way. I told the store staff everything from day 1 including where the truck was and that I was waiting to move into my unit but the complex I am moving into had an ownership change so it took longer than expected. The tenant in the unit I will move into was evicted and it added 30 additional days for the vacancy and a few weeks more for the repairs. I was accused of abandoning the truck but I did not do any such thing since my entire household was in it. It was a series of manipulative transactions which could have been prevented but nobody offered me any help and I will never recommend UHAUL to anyone.
Tina S | First ImpressionsPlease email and send me my move out RECORD FOR MY ONLY STORAGE #202. THANKS FOR YOUR SERVICES.
grace B | Overall ExperienceThe staff was knowledgeable about the equipment as it pertained to my loving needs.
charles p | Overall ExperienceVery helpful and knowledgeable
charles p | First ImpressionsThanks
Hosea H | Overall ExperienceI will have to check my account. I was charged a service when I specifically stated I was not interested in receiving. When I called back, the gentleman stated he didn’t know why that figure appear
Hosea H | First ImpressionsI did not even get a contract for my storage facility nor a key. One lady was rude. They did not close out my account When I moved out and charged for an extra month
mark y | Overall ExperienceOlder storage facility. For the price, I expected the doors not to be damaged or rusty. The staff/mgr was not necessarily friendly or helpful when I asked questions.
Dana S | Overall ExperienceCustomers don't matter here, especially that hitch guy.
B S | Overall ExperienceNo comments
MARVA T | Overall ExperienceVery friendly service. Clean storage units.
TIMOTHY C | First ImpressionsBrittany was Incredible! Personal Service and Perfect! She was working Solo for the days I needed my UBox dropped and picked up! Thank You Brittany !! She Deserves a Bonus!! Happy Holidays! Sue
sue t | Overall Experience.
Quinton B | ReservationDifficult to get in contact by phone, would always go to a remote location. Other then that everything was good.
JONATHAN R | Overall ExperienceProvided services beyond the call of duty by assisting me with storage lock.
cathy g | Overall ExperienceNone
Selvina W | Overall ExperienceGreat customer service
tasha b | ReservationI had to change my reservation multiple times and they were very accommodating. Great service. I was also able to get my Ubox earlier than expected.
Alyssa I | Overall ExperienceHelpful staff makes all the difference.
Timothy K | Overall ExperienceNeed to do a better job sealing outside units so dust and pollen don't cover everything in unit
DAVID G | Overall ExperienceI rented from U-Haul for the past two years. I had no issues with break ins or damages regarding my belongings. Very busy location, only downfall that I disagree with is you cannot park lot.
TRACY L | Overall Experience