The owner/manager was very helpful when he had the time and ability to provide assistance to customers. The other representatives, particularly the women at the desk, had bad attitudes, did not provide customer service in a timely fashion, and failed to address the needs of customers. This was my personal experience and the experience I observed other customers undergo. Additionally, the reps do not respond to the phone and often put customers on hold when they call in and never get back to them. I found this out when I called then saw this action when I went in store. Poor customer service is not worth the trip to this location.
- Indoor Storage: Twice the Protection and Security
- Electronically Controlled Access
- Propane Filled Here
- Ask About Our Automatic Credit-Card Payment Plan
- Affordable Rates
- SafeStor Protection
- Secure Gated Perimeter
- Wide Paved Aisles
- Open 7 Days A Week!
- Drive-Up Loading and Unloading
- Your Lock/Your Key
- Room Sizes For Every Need
- Free Online Account Management
- No Deposit or Admin Fee
- Clean - Dry - Secure
- Package Signing and Receiving
- Move-In Trucks
- Padlocks, Boxes, Packing Supplies
- Make Your Payment Online!
- 24-Hour Video Monitoring
- A Size for Every Need
- Free Use of Loading Carts
- Climate Controlled: Just Like Your Home
- 1 MONTH FREE:Ask about our 1 month free self-storage offer with a one way truck or trailer reservation!
- NO DEPOSIT OR ADMIN FEE:No Deposit Required and $0.00 Admin Fee
Storage Spaces Available at this Facility
(All Sizes are Approximate)
5' x 15' x 8'
Drive Up 1st Floor Outside Level No Climate
1-2 Bedroom Home (up to 1,200 sq. ft.)
10' x 15' x 8'
Drive Up 1st Floor Outside Level No Climate
2-3 Bedroom Home (1,600 - 2,000 sq. ft.)
2 Units Left!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
Choose U-Haul as Your Storage Place in Augusta, Georgia, 30909
Conveniently located at 3363 Wrightsboro Rd, U-Haul Moving & Storage at Wrightsboro is one of U-Haul’s premier self-storage facilities. Offering a clean, dry and secure environment, this storage facility has no cost to reserve and offers a wide range of options for customers' storage needs.
Small, Medium or Large Units Available
This facility offers a unique variety of unit sizes to fit your needs. Need help choosing the right size? View our Self-Storage Size Guide for additional help.
- 24-Hour Access Available: Ask if 24-hour self-storage is available. Access your belongings when you need outside of standard access hours.
- Climate Controlled Storage: This facility keeps temperatures between 65 to 85 degrees year-round depending on the system to protect your items against temperature and humidity.
- Drive Up Storage: This facility offers convenient and easy to access drive up units. Pull up with your vehicle, load/unload your items, and be on your way.
Storage Customer Reviews
Great staff, not enough on certain days
Brenda was very helpful, seems like a happy environment to work.
Storage units were overpriced. When I rented the storage unit, I was not told gates closed at 5:00 pm and that I didn't have access. As a result, we were locked inside the gates for over 2 hours.
You may have more I don't know because I only had to deal with two employees Hymond and Thomas but these two guys are great at customer service and very friendly as well. Believe me coming from a sales manager for a fortune 500 company of many years you should be very proud to have these two gentleman represent your company. I also dealt with a lady on the phone who was very nice and a third gentleman the day I dropped of my rental and they were very pleasant.
Customer did not leave a comment.
It was difficult to communicate with the staff at 3363 Wrightsboro Rd, Augusta, GA 30909 location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinformed me and my truck was taken back by the new staff without my knowledge. Now I have no possessions which were put into storage without my knowledge or my permission. I owe money for holding to the truck for too long while I have no personal property except the clothes on my back. A few days ago, I visited the store to find out what happened to the truck. The property that I parked the truck on and the police had no information. Sharon Gresham was allegedly not working that day but was giving instructions to her employee to relate to me. She was not willing to work with me yet I was told that if I told the store what was going on they could have helped. I called customer service and their reaction was the same. Everyone claimed it was not their choice but that UHAUL demanded it that it should be handled this way. I told the store staff everything from day 1 including where the truck was and that I was waiting to move into my unit but the complex I am moving into had an ownership change so it took longer than expected. The tenant in the unit I will move into was evicted and it added 30 additional days for the vacancy and a few weeks more for the repairs. I was accused of abandoning the truck but I did not do any such thing since my entire household was in it. It was a series of manipulative transactions which could have been prevented but nobody offered me any help and I will never recommend UHAUL to anyone.
Please email and send me my move out RECORD FOR MY ONLY STORAGE #202. THANKS FOR YOUR SERVICES.
The staff was knowledgeable about the equipment as it pertained to my loving needs.
Very helpful and knowledgeable
I will have to check my account. I was charged a service when I specifically stated I was not interested in receiving. When I called back, the gentleman stated he didn’t know why that figure appear
I did not even get a contract for my storage facility nor a key. One lady was rude. They did not close out my account When I moved out and charged for an extra month
Older storage facility. For the price, I expected the doors not to be damaged or rusty. The staff/mgr was not necessarily friendly or helpful when I asked questions.
Customers don't matter here, especially that hitch guy.
Very friendly service. Clean storage units.
Brittany was Incredible! Personal Service and Perfect! She was working Solo for the days I needed my UBox dropped and picked up! Thank You Brittany !! She Deserves a Bonus!! Happy Holidays! Sue
Difficult to get in contact by phone, would always go to a remote location. Other then that everything was good.
Provided services beyond the call of duty by assisting me with storage lock.
Great customer service
I had to change my reservation multiple times and they were very accommodating. Great service. I was also able to get my Ubox earlier than expected.
Helpful staff makes all the difference.