Customer Reviews for U-Haul Moving & Storage of Absecon

Rating:

4.0

I don't like that must all the work in signing in the customer has to do it.. other Uhaul the staff does it for the customer..

Rating:

5.0

I had to slam the driver's side door really hard to get the door open light and beeper to stop. Everything else was great, Thank you

Rating:

5.0

This is an occasion where I really would recommend a company to a friend. The Absecon Uhaul is outstanding. I booked my vehicle with Justin by phone. He was so friendly and made everything so effortless. When we picked up our van it was so easy and, from beginning to end, we had no issues. We appreciated the cost as well. Other companies were out of our price range. So thank you! We will always use Uhaul. In the past I bought some boxes at this location and the people on staff were very nice then as well. Thanks!

Rating:

5.0

Everything was great 👍

Rating:

5.0

Staff was extremely knowledgeable and patient with helping me get all the equipment to haul my damaged vehicle home to Pennsylvania. Want to thank them again for their help. Would definitely recommend the staff at the absecon nj U-Haul to anyone I know.

Rating:

5.0

The service was fast, convenient and good quality

Rating:

1.0

At first, I thought the employee may not have had his coffee yet that early in the morning, which might explain why he seemed inattentive. However, I had the same experience hours later when I returned the equipment. I found the same employee sitting outside smoking, and when he saw me approaching, he threw his hands in the air. I’m not sure what that was about, may be he was simply having a bad day. I hope U-Haul provides its employees with better customer service training. Simple things like greeting customers properly, making eye contact, being attentive, and offering a proper farewell were all missing during my experience. The app was a total disaster as well. I had a very difficult time logging in, and when I picked up the equipment, I was unable to take the pictures because the app repeatedly gave me errors. I know U-Haul has a very large customer base, and may be that high volume of business makes the company feel less pressure to improve. However, every business especially one that relies heavily on customer service should continually look for ways to improve. A few poor customer experiences can have a significant impact on a company’s overall image. I hope U-Haul takes this review as constructive criticism and discusses these concerns with its employees and management so that improvements can be made. I believe better customer service and a more reliable app would make a significant difference in the overall customer experience.

Rating:

5.0

Stop taking Cash App as payment Cash App customers are time consuming lol

Rating:

5.0

Nothing, You informed me well and services were provided to the best ability!

Rating:

5.0

Repair the damaged window handle

Rating:

5.0

The truck was very clean, it had normal wear and tear, it was the exact size that I reserved, and most importantly they had the keys lol. But what really stood out were the associates who were incredibly helpful when I picked up the truck at the Absecon location after a PA U-haul was unable to honor my reservation because they could not locate the keys. When I came back to the Absecon location to have the tow trailer attached I was even more impressed. It was the staff at Absecon U-haul that made the entire process easier after an already hectic move where everything that could go wrong did go wrong. On top of that, I never towed a vehicle before but the second associate that walked me through the process and hitched the trailer to the U-haul made it a breeze. That guy deserves a raise lol. He really knows what he's doing. I was so impressed by how many tasks he was juggling at once and was still able to seamlessly handle my reservation and not even hold me up one minute. Thank you!

Rating:

5.0

Robert did an excellent job on our hitch installation. He was attentive, patient, kind and got the job done sooner than the quoted time. Thank you, Robert (Bob)! We appreciate you.

Rating:

5.0

Provide instructions for proper operation of cargo locking mechanism.

Rating:

5.0

The visor & the tire pressure sensor was broken & we were given the truck on empty and had to rush to a gas station not on our way. They did give us a gas credit but it wasn’t worth it.

Rating:

5.0

I cannot be happier with my experience at this uhaul! The workers were more then helpful and extremely friendly! I will be continuing to do business here and recommend this uhaul to anyone needing their services! 100 stars 🌟

Rating:

5.0

Pleasant staff

Rating:

5.0

To get more reps like Chris ,he was most helpful to me, he waited until I got there to get the van . I was late it was closing time ‘ but he waited. I appreciated him. Thanks again.

Rating:

5.0

Keep up the good work!

Rating:

5.0

Friendly ,very helpful and knowledgeable service personnel. Thank you

Rating:

5.0

Trailer was clean and ready for use. Staff was very helpful in setting up trailer.

Rating:

5.0

Manager in Absecon was exceptional. Drop off was easy and also great service in Charlotte. Thank you.

Rating:

5.0

I would like to thank the customer service Christopher I think Justin May begin this name wrong but everybody the staff the lady in the office was awesome everyone there was the best five stars Plus they are all rockstars this will be a place to return back this is my fourth time renting from this location and every time it's just gotten better just like a glass of wine. Thank you thank you thank you

Rating:

4.0

the only problem is that I was not informed that the original drop off location at 864 N Main St. Pleasantville, NJ 08232 was changed to Absecon when I check my return procedure.

Rating:

4.0

Provide extended days when necessary shouldn't reserve van if not on the lot it causes big inconveniences for your loyal customers

Rating:

5.0

Very easy and fast rental

Rating:

5.0

The gentleman went out of his way to help me. Was friendly and knowledgeable. Great employee.

Rating:

5.0

Aretha was amazing 👏🏿 I was going to get my moving vehicle until only 1pm but she recommended keeping it longer until 5pm because of the possible upcoming rain which wasn't even on my mind. And don't you know it the rain did delay things and we returned at 4ish that attention to detail was a life saver for us because we had alot going on the day and the weather was not included in our process . Thanks Aretha your the best

Rating:

5.0

Great service!!!

Rating:

2.0

The equipment I reserved at a location 2.5 miles from my home was guaranteed. UHaul called me the next day to switch my location to Absecon which was 24 miles one way from my home. The reservations and equipment are supposed to be guaranteed for the location shown on the website. Adding more frustration, the location charged me $1.99 per mile resulting in approximately $100.00 in additional charges to drive to and from the new location. This is a pure money grab. I would have changed my reservation dates if I knew this would happen. After 2 calls to UHaul's customer service line, I was promised 2 times that someone would call because I should not have paid the additional miles to another location through no fault of my own. No further correspondence - no calls - no credit. Pure unprofessionalism and charging money with complete disregard to their posted policy regarding guaranteed equipment at the customer selected location,.

Rating:

5.0

For those that are struggling and need a truck to move from a rental home under pressure allow them a payment plan of sorts ! Just thought I would do something like this if I had a rental store ! Thank you

Rating:

5.0

I've used them many times and love the service. Athena and Christopher are really great and very helpful.

Rating:

5.0

Location was clean and organized

Rating:

5.0

Better check on equipment one strap was broken .I couldn't use it

Rating:

5.0

Most definitely always return trailers to this location in New Jersey always professional courtesy good tips answer questions just a pleasant place to go into as a business make you feel as though you are a customer think I think some of your other dealers can learn from this establishment here

Rating:

3.0

Not enough availability

Rating:

5.0

Great customer skills

Rating:

5.0

Great customer service

Rating:

5.0

Very courtesy, and respectful

Rating:

5.0

None

Rating:

5.0

I rent there all the time. Always a professional experience! They are Great!

Rating:

1.0

You owe me $30 you gave me the thing on an eighth of a tank and you promised you would give me $30 back when I brought it back with the same amount of fuel Not only did you not return my $30 you tried to charge me extra money for the fuel I will be disputing the charges

Rating:

5.0

The whole process was easy and simple and man at the counter I checked out with was very nice and accommodating

Rating:

5.0

Easy check in. Attendant was very helpful with trailer hook up. We rent vehicles and trailers from here often so I recommend this location.

Rating:

5.0

Keep up the work awesome service fast and respectful reasonable pricing

Rating:

5.0

All the guys were incredibly kind, helpful, and amazing.

Rating:

5.0

Awesome experience.

Rating:

4.0

Staff was professional and helpful. Thanks

Rating:

5.0

None

Rating:

1.0

Upon return in the Morning of 4/21/2026 I was assisted buy Justin he was very unprofessional gave me a Recipt that was extremely higher then what I was suppose to be charged. Also it was for another customer also with the name . This individuals response and demnor it was very unprofessional when I asked for His first and last name he continued with unprofessional attitude towards me. Indivual of this character does not belong in the position of handling customers.

Rating:

5.0

Every time I use U-haul I have nothing but a great experience! Keep up the good work

Rating:

5.0

Very helpful staff

Rating:

5.0

Great job - Keep up the good work

Rating:

5.0

Nothing it was perfect

Rating:

5.0

Everything went perfectly well, thank you.

Rating:

5.0

Absecon, NJ 08201. Staff was excellent!!! Athena Scott ( General manager) was so friendly & helpful!! Five stars! ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Bob and Athena were fantastic!! Quick and easy, and great people! Highly recommend Absecon Uhaul :)

Rating:

5.0

The GM, Athena, is hands down, the best!

Rating:

5.0

I am. Well pleased with the knowledgeable staff's assiatance.☺️

Rating:

2.0

The outdoor unit (5x10) I rented was overpriced. I found an indoor storage facility (10x15 ~ NOT climate controlled) for $15 more a month. Do your due diligence and compare pricing in your area.

Rating:

1.0

The manager had no customer service

Rating:

5.0

I had a storage with this company for nearly three years. I never had rodent problems or issues with increasing rents without adding benefits.

Rating:

1.0

The manager has very short hours and thus, is rarely available to assist. The staff members were lackadaisical and generally unhelpful. Moreover, I was dismayed at the exorbitant fees assessed the one time I was late. A “pre-lien” fee when there is no lien process or procedure underway is incredibly unfair and unsubstantiated. U-Haul incurred no such fee. Nevertheless, i was forced to pay a charge for nothing more than a phantom lien.

Rating:

5.0

Areal was very patient with me and very helpful.

Rating:

2.0

Lots of damage to my books and blankets by rodents

Rating:

4.0

Pricing was a bit steep for what you got and the website and app are extremely glitchy and not reliable. Everything else was good though.

Rating:

5.0

Pam Eckert deserves a raise and a promotion! This woman was like an angel who came to my assistance in what have been the darkest days of my life. Pam restored my faith in mankind with good deeds and actions. On the verge of losing a lifetime accumulation of my household personal property due to a number of unfortunate events including COVID, I found myself homeless after being a homeowner for 30 years. In banking insurance investments and taxation for the last 30 years and self employed for the last 12, shut down and go out of business in 2021. Imagine homeless and without employment after being successful all my life? People shun you in life when things of this nature happen, but not Pam! I have to say if there was ever a company with a heart, it's U-Haul, and Pam Eckert is that heart! She understands this is a people business and not just moving & storage of things business. The world would be a better place with more people like Pam Eckert!

Rating:

3.0

Price increased 20% 2 months after moving into unit.

Rating:

5.0

Dan was very helpful and professional.. Wish there was a Dan in every UHaul. Him and his his staff are excellent to work with. I know if Dan is not there and Helena will take good care of their customers. I give this location 5 stars. No other UHaul is better.

Rating:

4.0

My dealings with the overall facility were fine. Dan D. was great to deal with and always helpful. My only complaint is when I moved my stuff out on 11/6 there were mice droppings/poop on my belongings. I'm sure this may happen from time to time at storage places

Rating:

4.0

All went well. Young man that helped me get sorted was professional and friendly. That’s what I needed.

Rating:

5.0

We rented a UHaul truck for a quick moveout from Philly at the very beginning of this pandemic. The truck was great, as well as the staff. We utilized the free month for college students of a small storage unit. It was greatly appreciated. We got the smallest unit that was offered, which was more than we needed. We were in and out within the 1 month, but I cannot express how invaluable this was as we had 2 college kids moving back into our small home. Thank you UHaul!