Customer Reviews for U-Haul Moving & Storage of Albany-Menands

Rating:

5.0

That place is always extremely busy. Those workers work there butt off to keep up with the demand and also listen to rude customers and still have a smile on there face. I can’t say enough on my overall experience there they all should get a raise or heck even maybe a pizza party!!! Do your thing Uhaul make it happen for those workers!! Keep up the great work guys and gals.

Rating:

5.0

I think you nailed it

Rating:

2.0

All my things were damaged due to being in your storage unit

Rating:

4.0

The unit door wasn’t working and needed to be manipulated i also had an issue with closing out my storage unit and was charged . Currently waiting on my refund

Rating:

5.0

Very satisfied with the equipment and the price that I paid

Rating:

5.0

A recommendation for future truck purchases: install sound systems that can take CDs and that have a headphone jack into which one can plug an iPod, for example.

Rating:

5.0

Staff quickly processed the paperwork and got me on my way.

Rating:

4.0

Drop off was extremely easy and the staff were kind and helpful. I dropped off the truck and left within the span of about three minutes. It was perfect and there’s nothing you could do to improve the experience.

Rating:

3.0

The U-Haul need some maintenance work

Rating:

5.0

Outstanding customer service

Rating:

5.0

Had a problem with website - logging in other than that service was good

Rating:

5.0

Ya the best location very clean Answer all questions respectful and good Customer service

Rating:

5.0

I stopped using locations closer to me because of the excellent customer service and level of professional at this uhaul agency

Rating:

4.0

The door to the storage unit unit got stuck in it took over 20 minutes trying to figure out how to close it. The latch was also hard, and it seemed like it was broke, and it was hard for me to put the lock on.

Rating:

3.0

This was far too complicated. Almost like a jigsaw puzzle in the dark. 0/10 - would not recommend. Would just not go after hours. Worst experience ever. The location is near woods in a secluded area. Just go when the store is open to pick up. If someone wanted to hurt you/catch you - that would be the best spot. You can get kidnapped & no one would see.

Rating:

2.0

My property was damaged due to extreme rat infestation. I have yet to receive a claim email or submission. After I was told one would be started on my behalf.

Rating:

3.0

Please don't allow smoking in the rentable trucks. The one we rented the other day reeked of cigarettes and the smell is still on my jacket days later. Maybe clean the cabs between rentals?

Rating:

5.0

FREE HOT COFEE!!!

Rating:

3.0

The hours are good and I liked being able to swipe my card when entering and exiting however the facility could be a little cleaner. It is very dust if you store your things inside and rodents may pee or poop on your stuff. The staff are friendly and helpful so that's a plus. And the place should definitely have a dumpster on the property. I had to take my broken/soiled items and broken boxes with me and find a local dumpster to get rid of my unwanted property.

Rating:

1.0

Truck had one headlight not functioning, control on dashboard was pushed in making it hard to adjust lights. And check engine light was on, this truck was reserved in advance and NOT ready at all. Customer service told me I should have called roadside assistance, in my opinion roadside is for breakdowns and I wasn’t going to waste more of my time since it was late.

Rating:

5.0

Always a fast, easy, professional pickup and return!

Rating:

5.0

Staff & location was A+++ right on point. They even let me top the truck off since! Truck seemed worn. Z

Rating:

5.0

Very professional, well done 👏.

Rating:

5.0

My move was so easy with Uboxes! UHaul has local movers who delivered and unloaded them for me. Issues with the first local mover was quickly and efficiently handled by the UHaul rep. I will be using this service again! Highly recommend! Thank you, Cynthia

Rating:

1.0

My unit was full with mices they ate Thur my bags feces on everything you differently have a mice issue...

Rating:

5.0

Very professionally done. Thank you 🙏🏾

Rating:

4.0

Thanks 👍

Rating:

1.0

The truck smelled like weed and cigarettes and it was AWFUL for my asthma.

Rating:

3.0

Get your mobile website and app working. Both were full of dead links and other dead ends, for multiple functions.

Rating:

5.0

Nothing those guys are awesome

Rating:

2.0

Engine light came on my truck 2 miles down the road - 123k miles on the truck. Went back - given the only other one was truck. Engine light on it as well - waited for diagnostics to clear the truck. Rented 3 dozen pads- only had 1 dozen to give me. Whole process cost me well over an hour.

Rating:

2.0

Vehicle not maintained properly. Horrible drive!

Rating:

5.0

Convenient, safe, location for storage and great services for rental equipment. Would definitely use again if needed.

Rating:

5.0

Truck was ready for the time I ask. Staff were very friendly and helpful.

Rating:

5.0

The customer service reps were all excellent and very friendly. The truck was very dirty in the cab but the truck ran fine and when I turned in the truck they understood that I hadn't dirtied the truck and were very helpful.

Rating:

4.0

Good

Rating:

4.0

Thanks allot for courtesy and open tew educational sports coaching

Rating:

3.0

That disinfectant/air freshener scent is way too much! Dial it down!

Rating:

1.0

They have a SERIOUS AND NASTY bug and mice ( maybe even rat) problem. All my things got damaged because of pee and poop and I have pictures to prove it. It was absolutely disgusting and it looked like my unit was their hub when I also didn’t have any food in my unit. Staff was so help at all and I was paying my monthly unit to basically have my stuff slept, peed, pooped, and eaten my nasty bugs, mice & rats. The staff always had an attitude with any issue or concern I brought to them or even if I didn’t have an issue or concern.

Rating:

5.0

The staff were super helpful and processed the rental and return quickly with a great attitude.

Rating:

2.0

Fix the Overhead doors, all three not useful

Rating:

4.0

I strongly recommend paving the area where the trailers are kept and also adding lighting. When returning a trailer after dark, it is almost impossible to see in the location where staff wanted it parked. Also, the ground is so soft there, there was not enough pressure on the ground to get the tongue off the ball. So I had to pull it over to a paved area in order to do so. Staff was very helpful though. So thank you to him

Rating:

5.0

Vehicle was clean but no windshield washer fluid

Rating:

5.0

Your customer service both girls was excellent in all respects

Rating:

5.0

I made a mistake on my reservation and entered the wrong return date. The people at the location were super helpful and figured out how to make it work it, despite it being entirely my fault. The people there on pickups or drop offs are friendly, helpful, and easy to work with all the time.

Rating:

5.0

Your customer service both girls behaviour and service was excellent looks like their parents give them good training and UHaul teach them well I never saw like attitudes anywhere both girls were exceptional Almighty God bless them

Rating:

3.0

The uhaul truck itself needs work the breaks on that truck we’re terrible everytime I tried to stop it wouldn’t I had to force then when I did it would jump before it fully stopped

Rating:

5.0

Very professional staff

Rating:

2.0

My pre approval charge was for 152.00 yet my card had a hold of 228.85 placed on it.

Rating:

5.0

All good.

Rating:

3.0

Staff need to up their customer service game. Stop calling customers to remind them of when to return vehicles particularly that nothing about the usage, which is contractual anyway, is free. This can cause an accident when pressure is put on the customer and more dangerous when the driver is on the highway.

Rating:

5.0

Great Job! Thank you.

Rating:

4.0

The app was way too involved with taking so many photos and it wasn’t friendly. I work with technology and found it to just be too much to put on the customer.

Rating:

5.0

The U-Haul pickup truck I rented needed a oil/filter change soon It was a smooth ride to and from Athens,PA with no problems.

Rating:

5.0

The guy at the front desk was very nice and helpful

Rating:

1.0

I was made to use a second truck same day because the first one was kind of malfunctioning. It was making a weird noise while I started the truck and felt unsafe to drive. The drive was really had. So returned the 26 inch and got another one which was really nice. By doing so I lost my precious time and money. I expect high standards from Uhaul. Really appreciate if someone can look into this and refund my money on the first truck.

Rating:

5.0

I love the Ford Van. It had everything I needed for a productive and comfortable ride to my conference .

Rating:

5.0

Very helpful.

Rating:

5.0

These truck are used daily most common problem is the steering not good.

Rating:

4.0

Customer Service was great . They were patient and friendly.

Rating:

1.0

MY ENTIRE UNIT WAA COVWRED IN DIET DEIM CONSTRUCTION. ALL OF MY BELONGS NEED DEEP CLEANING OR HAD TO BE TOSSED.

Rating:

5.0

The truck brakes were not good..it was a very loud truck.. the transmission was not good. It sounds like the truck I had is ready to be retired LOL

Rating:

5.0

Top

Rating:

2.0

There were mice dropping in all of my belongings. So I am not satisfied at all I had to throw out majority of my belongings

Rating:

5.0

Friendly service

Rating:

1.0

Not friendly at all and very rude. Not suggesting to anyone.

Rating:

5.0

Gentleman who checked me in was very thorough and informative. Also very friendly

Rating:

5.0

Mike Daily is truly a model manager who goes above and beyond to assure customer satisfaction. U-Haul is very fortunate to have someone of this level. I’d actually suggest his consideration for employee of the year designation if your company provides such opportunities for recognition.

Rating:

2.0

The storage facility was extremely hot. The handheld map to use to find my unite was hard to read. There were no interior number plaquet on the wall to add in findingy unit. I paid for the month but never moved in.

Rating:

1.0

My unit was infested with mice. They were all in my things, and I ended up bringing one home. I am completely disgusted and the owner says he cannot do anything because he didn’t see it but I was told by an employee that there was a unit in my row that had food and garbage in the unit and that’s where it came from. Owner refuses to do anything to compensate me for this inconvenience. I did not have insurance because who expects there to be mice infestation in a storage facility!!! I would never stairs my things here ever again !!!

Rating:

4.0

There were dead mice in a few isles close to ours and upon emptying the units we had some chewed boxes and mouse poo in a corner. Need to work on preventing mice a bit better. Although knowing it’s not able to be prevented 100%. Need more mouse boxes not just around the perimeter of inside. Should be in isles also

Rating:

1.0

They didn't notify me about My storage being auction off.. they didn't give me time to pay it off

Rating:

5.0

Thanks U-Haul it was really good doing business thanks again my storage was well kept an yes I will recommend an if ever needed will do business with U-Haul again.

Rating:

5.0

Very friendly staff.

Rating:

5.0

Great 1st experience at climate controlled inside self storage. Facility is newly converted to self storage and is huge, spacious & incredibly convenient. Has the look & feel of a modern day loft conversion of a historic building. Great location with a gas station/convenience store across the street and expressway on/off ramps at the corner stop light.

Rating:

5.0

Occasionally, the loading bay garage doors would not open. We also had a terrible experience where someone let themselves in through the garage door and ignored our demands they swipe their access card at the entrance door. That made us feel very unsafe and we called the police to investigate. Otherwise the facilities were well designed and easy to use with indoor loading bay area and nearby access to our unit.

Rating:

3.0

We had a great experience with this storage facility until like the last month or two. When we discovered they were doing construction in the building and all of our stuff was cover in a thick dust layer. When moving out we noticed so many mouse droppings as well. Other than this we found the staff to be very nice and helpful.

Rating:

5.0

Very helpful and accommodating wouldn’t have it no easier way very warm

Rating:

5.0

Mike is an excellent manager and truly an asset to Uhaul!

Rating:

5.0

Michael, the manager was very helpful and accommodating when our reservation wasn’t showing up

Rating:

5.0

I'll be back

Rating:

5.0

Beautiful converted/repurposed 1929 building

Rating:

5.0

Good experience.

Rating:

3.0

My stuff was covered in dirt from them doing work in the building also smelled like gas real bad no one covered the tops of the units to protect are things from being ruined Manager was very rude

Rating:

5.0

I have and will always trust this location. Always clean 🧼 and well lighted all though out the the facility. Thank You for keeping my things safe and sound 👍🏼

Rating:

5.0

Felt my belongings were safe and secure. Assistance from office was amazing.

Rating:

5.0

Everyone we dealt with was great and helpful. Thank you

Rating:

5.0

I just had bad customer service experiences with the same guy the times I spoke with him since he was rude, didn't know how to use the computer, etc. But in general, excellent service.

Rating:

5.0

It would be unfair to look for something to be perfect.

Rating:

5.0

At first I was annoyed because I changed my pick up te with the customer service lady and she put a note in that I called to update the pick up time but then she cancelled my order. It ended up being fine and working out better though because I ended up getting a bigger truck and a bigger unit for half the price that the customer service rep was gonna give me. So my experience was great the workers were amazing and pretty fast.

Rating:

5.0

This location in Menades was great, the staff from the front desk assistant to the Managers we're very helpful, thoughtful and courteous. You felt very greatly Respected and appreciated as a customer. Staff at the other location in Albany was disrespectful, very Rude and talked down to you. Let me explain I Rented a truck from them for my move out mistaking thinking this was your location. We needed to rent 2 trucks bc it was a whole house move out. My Son Rented the biggest truck I had ever seen. I went in person to rent mine and the Female was complaining about being tired already. I had to get the truck by 8 so I had been up since 6:30, I was already stressed and she became annoyed and impatient bc I could not find the reservation on my phone. I had made an online payment so the cost should be taken off the current cost owed. My family and I was so stressed and rushed to move we did not need this treatment from people who are supposed to be so helpful. So when they asked for a return time for Saturday we were unsure bc we worked into midnight doing so. I'm so glad and happy I didn't rent my storage space from them. When I called at 7:00 Saturday morning to asked them for more time. The Guy this time was extremely extremely rude and argumentative, yelling at me saying you know you should have been more accurate with your time bc of you another family can't move and you have to pay for a whole day. I said fine bc we're were not finished. They also charged my for a utility dolly I never received for the move out. When I move again, I will give all my business to the Menards Facility, they also were having a special, Rent a truck and Storage you get the 1st month free. We had absolutely not problems or issues with them. I commend them all for Their Customer Service.

Rating:

5.0

Two employees really helped me out of a jam near closing hours. They were able to find a solution and were very kind to do so even when they didn't need to.

Rating:

5.0

Staff was very pleasant to deal with very courteous and helpful. Although the manager did imply that my reasoning was out to lunch at one encounter:-) But he was only trying to be informative so take it as you may

Rating:

5.0

Yes I would tell a friend, in fact there are 7 of us renting u it’s at this same location!!! The 2 staff members Kevin and I’m sorry I can’t remember her name but she is Kevin’s wife , they really went above and beyond exceeding my expectations!!! I look for them every time I go in now!!

Rating:

3.0

Annoying the remove access if you are late on one payment …. But my biggest annoyance is went I rented the uhaul…. I expected it to take like 4 hrs…. But they charged me double/twice because I returned it a few hours late that same day…. ( nbd IF they told me that would happen… or suggested to rent for entire day… for same price…..) but they did not. 🤷🏼‍♂️. Scam I’d say

Rating:

5.0

Such a pleasure. The staff members are courteous and helpful. The facility is in line with its purpose and accomodationg to help facilitate the customer's experience.I like this. Thank you for making this experiencememorable. V Quail

Rating:

5.0

Mike and his crew were outstanding!!! Excellent customer service!! Gotta be the best UHaul in the capital region!!! I will be sure to let everyone know what a gem we have here. UHaul should be extremely happy with this while crew!! Bravo!! Charlie NeJaime 518-669-6926

Rating:

5.0

I was happy to dealing with U-Haul staff and facilities and I am strongly suggest to other people

Rating:

5.0

Love it!🖤

Rating:

5.0

Micheal was great! He was very friendly and attentive. I really appreciate his accommodation and I felt comfortable during the engagement and interaction. Thank you Micheal for making our experience quick, simple and easy.

Rating:

5.0

Friendly and helpful staff. Very clean storage.

Rating:

5.0

Very kind and helpful staff.

Rating:

5.0

Remarkably helpful! Above and beyond

Rating:

5.0

Make times later please I work late so sometimes I wasn’t able to put anything in the storage after 10

Rating:

5.0

Extremely professional desk associate. She helped me with everything and so friendly.

Rating:

5.0

They went above and beyond the call of duty! The staff helped me coordinate with the auto transport driver since I couldn't be onsite for pickup, which was very nice to know that they had it handled.

Rating:

5.0

Very helpful and friendly professional. Would recommend this place to others

Rating:

5.0

Amazing.

Rating:

5.0

Everyone is so kind and friendly. Best storage and UHAUL I’ve ever used!

Rating:

5.0

I had a pleasant experience and will return

Rating:

5.0

Kevin was super professional and a pleasure to work with. He took his time and showed us around the facility and helped get us settled in on a hectic day for us.

Rating:

5.0

excellent staff and very helpful

Rating:

5.0

Convenient location also

Rating:

5.0

Outstanding Customer Service! Flor and Kevin were incredibly helpful, very thorough and so great to work with. I will be sure to recommend this facility to my friends and family!

Rating:

5.0

I would recommend this place, they were friendly and if you had questions they answered them.

Rating:

5.0

Mike and his staff were always very helpful and friendly. We highly recommend this storage facility and uhaul trucks and products. If you are moving, they will find the right tools you will need.

Rating:

5.0

I Gary Jacksn Will Always. Come Back When I Need You All My Life Very Happy

Rating:

5.0

The two Employees at the desk was very Respectful as well as Helpful. They made me feel comfortable to leave my belongings at this site. And I like the new Facilities Upgrade.

Rating:

5.0

The location was terrific as well as the loading and unloading area. Mike, the GM was always on top of anything I needed and was extremely accommodating. I highly recommend this

Rating:

5.0

Flor Forty and Kevin were the best and helped me with everything. Even gave me tips and advice and kept me up to date with all I had to do with moving and my storage unit.

Rating:

5.0

Mike the manager was amazing! The building is new and we were one of the first people to rent a unit. Huge and easy drive up to get to our unit. Will definitely use them again for our future needs!

Rating:

5.0

Very Happy

Rating:

5.0

Staff went above and beyond to help me. Thank you.

Rating:

5.0

The staff are very helpful and the manager's customer service was top-notch A+!

Rating:

5.0

Awesome and cool new uhaul storage facility