Customer Reviews for U-Haul Moving & Storage of Avondale

Rating:

1.0

Hire better people

Rating:

1.0

Failed to deliver, incomplete service

Rating:

5.0

The U-Haul staff completed the rental process quickly and had me on my way.

Rating:

5.0

Location is difficult to access, not much space to pull in and park for check-in. But it was June 1st one if the busiest moving days. The experience was still good!

Rating:

1.0

See above. I don't know what you can do except expand the site for return and/or proactively advise your clients of alternative return sites if that site becomes overwhelmed with returns.

Rating:

5.0

All good

Rating:

4.0

I rent vans from this location regularly (50+ times per year) and have never had a bad experience - with the exception of today (6/1/25). I made a mistake about what time I was meant to return the van - I thought I had it through the end of the day, but received a call & voicemail saying it was due back at noon. I called back to apologize for the confusion and to update the Uhaul staff about what time I'd be able to bring it back and was extremely disappointed with the customer service. Something similar happened several months ago, and the agent on the phone was really nice and understanding. This time, the agent I spoke to insisted several times that I bring it back at 2:30, which I tried to explain I wouldn't be able to do (physically/logistically it just wasn't possible). After some back and forth she asked what time I would be able to return the van, and I told her by 5:00 that day (this was the original time I told her when I first called back). She then told me that if I didn't bring the van back by 5:00 she was going to call the police and report the van stolen. I found this to be a pretty extreme and unnecessary escalation, especially considering that I had already explained to her that I made an honest mistake about the return time and told her I would still be bringing it back that day. Every other time I've interacted with and spoken with reps/agents at this location has been excellent. The counter staff and as well as the staff that processes vehicle drop offs are always really nice and friendly. I was really surprised and disappointed that this one staff member (who I've never interacted with before) was so confrontational and aggressive. I did acknowledge that the drop off time was entirely my mistake, but I felt it was extremely rude to threaten me by saying that they're going to call the cops on me and say I stole their van when I made a simple mistake about when I was supposed to bring it back.

Rating:

5.0

Every single worker at this location was fantastic!! Accommodating, helpful, and cheerful - everyone needs to use the Avondale U-Haul!

Rating:

2.0

Smaller window of drop off time, and actually drop off and pick up when you say you will. That was very annoying and frustrating.

Rating:

3.0

I did I have problems returning the trailer. It was after hours and the app did not work correctly. Luckily I got there when an employee was standing outside ready to leave. He showed me where to drop the trailer and made sure that the person in the morning knew that I had left it there. I did take pictures to confirm my drop off.

Rating:

5.0

Friendly staff and fast service

Rating:

5.0

The Gentleman that assisted me was extremely courteous.

Rating:

4.0

No comment

Rating:

4.0

The trailer was fine the people at location were I pick up trailer up was fine It was way over priced. And then made me drive to fare to return the trailer. I will try not to use U-Haul anymore. Way to expensive $$$$$$

Rating:

4.0

I read some less than positive reviews and had some trepidation before arriving at this facility. I took an overnight flight from Phoenix to Chicago, jumped on the train at O'Hare to get to the location, waited in line briefly, and received great service and care. The only issue was I was billed for 54 rental moving blankets when I only received 48, but other than that my experience was very positive. Would use again.

Rating:

1.0

My wife had a much better experience a few weeks ago, but after doing all I could to ensure a smooth rental, given I was on a tight timeline, I ended up with keys to two separate vehicles that were both blocked in. Took over an hour on calls and chats with customer support to get access to keys to a THIRD vehicle and by then the location I needed to get to was well past closed. Everyone I spoke to was otherwise lovely, but whoever was tasked with parking vehicles and assigning keys to reservations failed pretty badly that day leading to a very poor experience.

Rating:

1.0

The front desk staff was completely unprofessional and laughed at me over the phone when telling me they needed to move my 7 am wiring appointment to 2 pm which delayed my whole trip. I was told the wiring would take about one hour and we waited for almost three. The staff member that hooked up the trailer to my vehicle incorrectly set up the lighting wire so it was dragging on the ground when we drove and eroded to the point the lighting didn't work for the trailer and we got pulled over for not having working lights. I had questioned him on this before leaving but he said it had to hang low to allow for the trailer to turn. I had to go to a second Uhaul location on my road trip to replace the cord where the worker there showed how the electrical wire is supposed to go through the metal coil to avoid this exact issue and couldn't believe the previous location set it up that way. They also didn't properly charge me at time of service and kept calling as I was driving to try to take my credit card information over the phone. I have never left a review for a business before but I would tell anyone to avoid this location at all costs.

Rating:

5.0

Melyssa was excellent! Quick, friendly, and efficient. Thanks so much!

Rating:

5.0

The U-haul service we received was exceptional and helpful!!! Thank you!

Rating:

5.0

The guy helping attach the trailer to my van was great.

Rating:

4.0

I was asked by customer service agent if I had a handicap sticker in my car that I had just parked in the only handicap parking spot available. I did have a handicap placard present in my car, but I found the question from the agent highly offensive and boarded on violating HIPA laws. Also, there should be more customer parking available at this U-haul location.

Rating:

5.0

Very good staff and helpful

Rating:

1.0

The customer service at this location is horrendous. Was assured my delivery of two U-Boxes would be delivered at or after 3 pm by one representative, only for a different representative to call me the day before delivery to "confirm" my U-Boxes would be delivered in the morning. Had to cancel my delivery because of it. Next, I requested that my two U-Boxes be put on one trailer, and was assured they would be by yet another different representative. I arrived to find them on two separate trailers, requiring me to drive back and forth multiple times on the day of my move-in, adding stress and unnecessary time to my move. The only person I would say was helpful was the dockworker, who was consistently helpful and available for pick up and drop off of the trailers.

Rating:

5.0

Everyone was very engaging at the counter and the young man who helped me with the truck was very friendly.

Rating:

3.0

Sent to location 5604 N. Kedzie not manned so had to travel to Belmont/Kedzie location. Truck wasn't ready, gas/mileage didn't match contract. Air pressure off - airpump inoperable. Additional hour to complete pick-up.

Rating:

5.0

The staff at the Kedzie location (nica and Darron?) were unbelievably helpful. I was a wonderful experience at every end.

Rating:

5.0

Na

Rating:

5.0

Gracias por todo

Rating:

1.0

1. Poor packing, no use of pads, and locked without a way to open. Had to break open lock. 2. Box had to be taken off trailer. Not ready to unload. Took one hour. Rotten wood box. Use metal only. 3. Avondale still has not closed out account for empty box. Poor communication.

Rating:

1.0

I will never use u haul box again! Arrived late, extremely poor communication.

Rating:

5.0

The van was excellent. Service was excellent. Process was easy.

Rating:

5.0

The employees could be more friendly in greeting customers. Service was first rate.

Rating:

4.0

The self check in and check out is clunky and too much info is required at the lot

Rating:

5.0

Ms. Jennifer, Mr. Joel, and Ms. Nika were super super duper helpful!!!!! I wish you guys rated in a star system because they would get 20/10! Mr. Joel and Ms. Jennifer helped me find a solution for a last minute move. Thank you so so much and PLEASE HIRE MORE PEOPLE LIKE THIS!!!!!

Rating:

2.0

We rented after hours using the app. The code for the lock was wrong, support assigned us to 3 more trucks that didn’t have keys. Then they assigned us with a truck with a key in the lock box. Once we drove off, they called me back and said I need to return it since that truck is being repositioned to another location. After over an hour we finally were on our way. The pick up process was very frustrating.

Rating:

5.0

I wanted to recognize Daniel. He was amazing !! FANTASTIC CUSTOMER SERVICE! Please let him know that Daniel with the 26 foot truck and auto hauler made it to San Antonio from Chicago. Also, please give him a raise- he was awesome!

Rating:

3.0

I received the truck with less than 1/16th of the tank full. There was a mysterious red stain/residue of something in the back of the truck, and there was a small puddle of water in the back of the truck as well.

Rating:

5.0

Not the drop off

Rating:

5.0

It was busy but the staff had command of it all.

Rating:

5.0

Great staff

Rating:

5.0

The staff was very respectful , accommodating and easy to communicate with. They will be missed.A big Thank you to ALL the staff for looking out for me, I really appreciate all of you,keep up the good work.

Rating:

1.0

My review should really be for U-Haul Moving & Storage of Portage Park (4301 N Cicero Ave, Chicago, IL 60641). I originally booked my rental at this location, but on the day of my reservation, I was unexpectedly transferred to the Avondale location without any prior notice. I’ve used U-Haul countless times over the years and have never experienced anything like this. The change added unnecessary mileage to my planned route and cost me an extra hour of time, making me late for my scheduled appointment. To be clear, the team at Avondale was fantastic—my experience there was excellent. However, I strongly suspect that someone at the Portage Park location made this decision, which seems to directly contradict U-Haul’s “guaranteed booking” policy. This was frustrating and inconvenient, and I hope U-Haul addresses these kinds of issues in the future.

Rating:

5.0

Delivery person who delivered the box did a great job with snow and icy conditions at the house. It was placed perfectly. I was well informed. Thank you to the Rock Springs office in WY, and the folks in the Avondale, Chicago office. Everyone was very nice and helpful and did what they said they would do. Thank you, Mark Muheim

Rating:

5.0

I was a little concerned with the truck having 138,000 miles but I drove great and I felt very safe.

Rating:

5.0

This location was well maintained and organized for the receipt of equipment. Substantially better than most sites and I highly recommend using this location.

Rating:

5.0

I was charged an additional amount for “returning to the wrong location.” The personnel told me the reservation was wrong and had my drop off as Ann Arbor Michigan. I showed them a copy of my contract and they were unable to reverse the charge. I am currently still waiting a call from the company. Someone please call and fix this error. This was overall not an easy experience.

Rating:

5.0

The lock I got the key from was a little challenging to open. Maybe something a bit easier to open?

Rating:

5.0

Excellent service.

Rating:

3.0

Have signs for customer parking when picking up a trailer. I was told to move my truck 2 times by different employees.

Rating:

4.0

Not good to unload outside specifically on winter time. Do better please !!!

Rating:

3.0

The location was convenient and well maintained.

Rating:

5.0

A nicer waiting area would be nice, they let me wait in the break room. Friendly & professional people.

Rating:

1.0

No communication for changing locations of truck pickup. It took 10 min to be acknowledged in the store to pick up the vehicle when there were many people behind the desk. The truck was almost on E when it was scheduled for a 1 way out of town move.

Rating:

4.0

Great job. Super easy move from Chicago to Hillsboro, Oregon.

Rating:

1.0

I had a very poor experience because I had my UBOX stored in this facility and I hired a moving company that partners with Uhaul to pick up and drop off my box at my apartment. this Uhaul facility was aware of this. When my mover went to this facility to pick up the box, my box wasn't there and no one knew where it was. it turns out that transportation group moved my box to another facility further away and didn't tell anyone. this resulted in a lot of time and money wasted- I had to take off work that day along with my brother and my boyfriend. I also had to pay to reserve the freight elevator, and I had to pay for the mover's time since he went to the facility and had to come back empty handed. I then had no time to get the box delivered since I had many personal events - so I had to store it an extra four months and pay for that when it is ultimately Uhauls fault they misplaced my box. everyone I talked to about said this is unacceptable and I would like to be compensated. I have asked the manager to call me at least 5 times and I haven't gotten any call or even an email.

Rating:

4.0

Site is somewhat awkward & not much customer parking, but little to be done about that

Rating:

2.0

I was charged for insurance I did not ask for online. When I questioned the excessive charge, I was treated very rudely by the attendant. I asked for the manager to contact me and that never happened. The online return procedure was very long and complicated for a simple return. i would not return.

Rating:

4.0

Easy return.

Rating:

5.0

Managers and employees were amazing!!!

Rating:

5.0

Returned after hours, so didn’t meet the personnel, but the instructions were very clear and the site was well and well set up as a drop off location

Rating:

1.0

The employee did not schedule me for the full two hours that I had selected before arriving, they also told me I didn’t need to put any gas into the vehicle since I had given a quote of miles I would be driving. Every question I asked was met with annoyance and an eye roll before being given blatant lies as answers. This all ended up with me being charged near $200 more than what I was quoted, which overdraft my account. I had to wait for 3 days to have any of these transactions to complete so I could reach out for help. Then the help center told me they’d put in a full refund, they meant refund one of the extra $67 charges that they added to my profile, not the $120 false charge or the original charge that went onto my account. This interaction has been completely unprofessional, and even more scummy. I do not plan to use this company ever again.

Rating:

5.0

Good service

Rating:

3.0

Market more accurately! The pod delivery window is not at the customer’s discretion; it’s whatever works for UHaul. This is not what’s advertised. Also clarify with local stores what dates are available - Bozeman did not want to deliver my pod on the weekend even though a Sunday is the date I’d selected for delivery from the beginning.

Rating:

4.0

If a local department/ moving coordinator team is not open full day, please advise in call/VM, especially if the check in during the day before drop off.

Rating:

5.0

Another happy experience through this place. Zero headaches, zero waiting. Thanks!

Rating:

5.0

Despite not expecting me to arrive with a trailer, these people were quick and excited to help me. Nice crew working here.

Rating:

5.0

Great service

Rating:

5.0

Jery was tremendously helpful, and I was so thankful for his levelheadedness throughout my time there.

Rating:

5.0

Everything was good service was good and personality and the way I was treated was perfect thank you

Rating:

5.0

The gentleman that helped me, Jonathan was very helpful very polite

Rating:

4.0

The storage experience was a lot better for me that the renting of the U-Haul experience, thank you.

Rating:

5.0

Have had a multiple units here for a few years. The facility and the staff are great.

Rating:

5.0

Only thing I don’t like there’s no garbage cans accessible anywhere on the facilities of storage thank you guys for all your service staff is awesome. Highly recommend…

Rating:

3.0

We arrived after office hours to load things in, assuming that with storage access open until 10, we would have no problems. Unfortunately, the larger sliding load-in doors did not open, and we couldn't get in contact with anyone to sort out what to do. We made it work with the regular single door, but it was definitely an annoying (though small) inconvenience. The zip tie was still left on the locker, which I thought meant it still was not ready for use, and the dimensions of the space were not as expected. Granted, I may be partially to blame for this part, as I thought it would be 10' horizontally, not vertically. The combination of all these smaller things paired with the general stress that comes with moving just made for not the best experience, and I will have to move my items out to a bigger unit.

Rating:

5.0

The staff are extremely nice and helpful

Rating:

1.0

I believe it was the assistant manager I dealt with. She gave me wrong info on a policy they supposedly had and when I questioned it, she became extremely rude. My friend was right next to me and he witnessed the whole thing. I would definitely not do business there again and would definitely not recommend that location to ANYONE!

Rating:

2.0

In person, the staff were "helpful and friendly", but they were unreachable by phone, and the former manager was unresponsive to many emails I sent, and unresponsive to after-hours calls I made when 7-9pm after-hrs access didn't always work, causing return trips the next day and hours lost. This past weekend, I had both a locker and a truck rental, and attempted to reach branch staff more than 10 times by phone, and all calls rolled unanswered to the national help line after 5-7 local unanswered "rings". Over 7 months, callls to branch during business hours were answered in-branch less than 5% of the time. My issue this past weekend was with a 15' truck with an undisclosed 3' x 6" open gash in roof hidden by door when retracted, and not visible from outside unless a ladder was used, but which let rain water drain in on contents while driving in Saturday's rain, causing me to pull over in shelter and delay my delivery an extra day. re: storage unit, my rent was just increased after only seven months, so I just chose a less expensive competitor this week.

Rating:

2.0

Hello, the doors were not working when I got there. I was required to move through the small side door for an hour instead of the large automatic door, which caused a lot of move time lost. This was very inconvenient.

Rating:

5.0

Charles Spaulding OBVIOUSLY CARES about customer service. His entire crew who I dealt with were all so helpful and courteous...Abby , Franchy , Martin and Charles were great. I will DEFINITELY GO TO UHAUL on Kedzie again and again and would HIGHLY RECOMMEND THEM. Bottom line is they care about people. THANK YOU.

Rating:

5.0

Our nonprofit organization has rented trucks and storage from UHaul of Avondale, and it's always a great experience!!!

Rating:

5.0

In spite of the technical challenges the team had that day, they really worked together to service the line of customers quickly and accurately. Thank you team!!

Rating:

5.0

Wanda is a doll! Thank you for all that you do!!!

Rating:

5.0

Other than being clean, convenient and secure, you have an amazing staff! Wanda is a gem and the rest staff (including the manager, Charles Spaulding) were great! Nothing negative here, guys!

Rating:

4.0

Facility maintained, very well.

Rating:

5.0

Great hours and facilities! Wanda was great on a seeing questions and helping with anything!

Rating:

4.0

Thank you

Rating:

5.0

Service has always been great during the time I had the unit. I most I liked about the facility was that it was well lit and extremely clean. Thank you

Rating:

4.0

I have bad experiences these past couple of months with the uhaul in florida, but this experience with your chicago company was excellent.

Rating:

5.0

The only really why I wouldn’t recommend this facility is because my monthly rent continued to increase regularly. The reason that was always given for the rent increase was building maintenance.

Rating:

3.0

The system broke down we came in to rent the storage unit and it took over an hour to finish up the paperwork. This later caused issues with our auto payment - we never received payment reminders via email or text and our payment didn’t go through. when we came to move out, the elevator was broken and we had to move our stuff down the stairs. The manager said he’s busy and will come the next day to figure it out but we already rented everything and made arrangements. Seems like this location has a lot of technical issues from our few experiences there.

Rating:

5.0

No complaints but the access hours could maybe be extended for people who need later hours.

Rating:

5.0

Workers were very helpful and accommodating!!

Rating:

4.0

It would have been nice to have a few extra hours for after hours access. Also, I know it is almost impossible to control and having them is a courtesy, but the lack of moving dollies stored by the door was an issue. Finally, it’s been a bit of a hassle to deal with the insurance claim from the pipe leak back in December.

Rating:

1.0

I had a very poor move in experience. Customer service and communication were severely lacking. When I made my truck reservation, I saw a message on the site that said you could get a month of storage free with a truck rental. So I did that. I was then very surprised when I arrived at the storage facility, saw even more signs advertising this special, and the full amount was charged to my account anyway. I went to the office to try to straighten this out and get the special I ordered and was given absolutely no help at all. Nearly every response to my questions were "I don't know". The best she said she could do was offer me a free lock. (?) Which I don't need since that already came with the unit and doesn't at all solve the problem. I then had an issue with the access code to the unit. I showed the same employee my access code and asked for assistance since it wasn't working. She again responded with "I don't know" and mentioned something about purchasing extended hours access...which I have no idea why I would need since it was not even close to being after 10pm. Thankfully I was able to get in myself, but I cannot in good conscience recommend this place to someone else after the terrible experience we had. If this issue was resolved, I would raise my rating, but as of right now this place barely earned 1 star.

Rating:

5.0

The best establishment I have ever visited

Rating:

5.0

The staff customer service is truly excellent every single time i’m there

Rating:

5.0

Charles has outstanding customer service!

Rating:

5.0

All representatives I spoke with were extremely knowledgeable and helpful.

Rating:

3.0

Staff is rude and unhelpful. The large doors were never working and there was never any carts available.

Rating:

5.0

Charles and his staff were helpful and made sure that everything went well! The best customer service from the Manager to the outside service personal!

Rating:

5.0

Every employee was great and super helpful.

Rating:

5.0

The entire staff was very professional and courteous.

Rating:

4.0

My experience it was excellent, The employees were helpful. And most of all I love the hours.

Rating:

5.0

Been all around America, Avondale has the Best Storage Facility in The Nation! Hands Down

Rating:

5.0

I just want to say thank you to Charles the manager he was so amazing so helpful to me I appreciate him from the bottom of my heart God bless him abundantly or whatever he asks and God name may he receive it again Charles I thank you so much for everything

Rating:

5.0

Thanks uhaul company everything was great.

Rating:

5.0

Abby and Fran were excellent customer service representatives, they made moving very comfortable.

Rating:

5.0

Charles was professional, courteous and very knowledgeable in the ins and outs of the Uhaul customer service . He receive a 100/100 in my book and will only use his location for any future needs.

Rating:

2.0

I had a terrible experience with the associates at the store. I went inside to pick up a rental truck and check-in for my rental unit to provide my renters insurance, redeem my free lock and the free month of storage email that I recieved after renting the truck. I was told I needed to get back in line to handle my rental unit after picking up my vehicle because there was a line. I went to the truck and pulled it up to the entrance and the door was already locked 15 minutes early. I stopped an associate to ask if I can be let in, I was told no and that my lock would be in the storage unit. When I found my unit there was no lock provided, I then pressed the customer service button in the facility and was told to come back to the store. I retrieved the lock but was refused when I tried to discuss the free storage promotion. Once I moved my belongings in, I realized that the latch was stuck and I could not close it to lock it. My husband had to run to a gas station to get WD40 just to get the latch unstuck. Overall, it was a very negative experience.

Rating:

5.0

Space is reasonably priced, well maintained, very clean and good security. The staff is always polite and helpful. I would recommend UHaul storage.

Rating:

3.0

The manager, Charles, was very professional and respectful and he helped me getting my storage unit without any hardship. However my poor rating goes to the first staff I had to encounter after being in line for about 20 minutes. She wasn’t professional and respectful. Upon arriving at the counter, I said I’m here for my storage reservation. She didn’t take the time to look at her screen and check, replying “we do not have any available storage” without asking me what specifically I was looking for. I reminded her about my reservation and that I checked two times over the phone, a few days prior to that day and she showed no concern, referring me to the 800 number even though she has full access to that facility on Kedzie. I said, can you offer me something else since I counted on this space and I just got less attention and care as if she just wanted to skip serving me as a customer. she insisted no one has moved as of today, then no unit were to be available. I had a feeling she wasn’t doing her job. Asking to speak to her manager, Charles, I finally realized that they do have two units available. Charles was very professional and I’m only dissatisfied with the staff poor communication and service. I had put all the efforts to reserve a space, and even double checking by calling the 800 number and the facility itself, and had I not been helped by the manager, who was temporarily outside at the time of this whole encounter, all my moving plans would’ve been ruined. It’s the first time I’ve had to experience such attitude at a uhaul. Thanks!

Rating:

5.0

I never had a problem with this place.

Rating:

3.0

Over price; prices change up any time they want.

Rating:

5.0

Wanda was very helpful

Rating:

5.0

We were greeted by the woman that typically cleans the storage building. She assisted us in accessing the building and gave clear directions. The building smelled great.

Rating:

5.0

Todo está en perfectas condiciones y muy buen servicio

Rating:

5.0

Just want to say that the staff here are so nice and friendly . hands up for the managers they Rock💪😁 thank you guys take care and god bless u all. Jesenia perez

Rating:

3.0

Only problem I had was mice or rats made a nest in my clothes box, I guess that’s not the worst thing that can happen after a year in storage .

Rating:

5.0

The Team at U-Haul was a amazing experience & I will recommend anybody I know to the best service I’ve seen in my years & I appreciate the entire staff & I must say it feels great to speak HIGHLY of a Company like yours. THANK YOU VERY MUCH

Rating:

5.0

Thank you and God bless

Rating:

4.0

VEry clean

Rating:

5.0

I didnt realize about the disarming the unit at first so that was confusing but overall I have had three different storage units in three different companies and this was absolutely the most secure for my garbage lol. The staff was amazing they are very fun and make great jokes. That hill at the front is a bit treacherous but i made it up fine with out any damage to my garbage. I also rented the biggest Uhaul truck I have ever driven there and that was very intimidating but i made it back safely. Great experience thanks for holding my crap!

Rating:

5.0

Friendly

Rating:

5.0

Thank you Charles

Rating:

5.0

Thank you, Charles, Jennifer and the rest of the Team at the Kedzie location. I do appreciate you all. I will highly recommend family and friends to this specific location. The customer service was great especially Charles I came all the way from Indiana state they made me feel so comfortable like I was home. As soon I arrived my truck was ready. The prices for the truck and 2 storage units was fair even though there was no 10×15 available. Like I stated earlier I will highly recommend anyone to this location due to great customer service.

Rating:

5.0

The manager was awesome

Rating:

5.0

The process was easy! Second time renting from this location ( Kedzie ) .

Rating:

5.0

Management follows through. The company is in tune with the issues of moving. Charles the manager was proactive in dealing with logistics in an over the top busy storage season. I will recommend this facility.

Rating:

4.0

.

Rating:

5.0

Friendly and helpful staff, great location, everything is easily accessible

Rating:

1.0

I have four pending charges for the same unit on my card and they didn’t offer the option for “free one month of storage” with my trip at the location I needed to return my truck at, despite advertising “free one month of storage” at said location. The location my free storage was offered at was on the other side of the city from where I dropped my truck off at.

Rating:

5.0

👍the manager

Rating:

5.0

Great customer service...thank you

Rating:

5.0

i have rented vans and self storage units at dozens of uhaul locations in the chicagoland area and this location is easily the best. fast and kind service, well maintained carts and elevators.

Rating:

1.0

I did not receive my first month free even though I rent trailers and trucks all the time, and my unit on the first floor had a broken door so I had to move to the second floor which I DID NOT want. I would really like my next month free on a first floor unit.

Rating:

5.0

Staff is excellent! Facility is very clean. Highly recommend! Wanda and Charles are especially nice and efficient.

Rating:

5.0

Muy buen servicio

Rating:

1.0

I had a reservation prior to standing in the line to sign my contract. After waiting in line for 45 minutes I get politely told there are no more storage units at the facility... Even though I had a reservation. I then get a phone number of the manager to call so I utilize it and he starts texting me. He gives me a unit and which is smaller than what I reserved and when I get to the unit with the movers I'm paying BY THE HOUR...There is a pipe in the middle of it. I spend more money than I predicted all due to lack of professionalism and horrible logistics on uhuals part.

Rating:

5.0

I had to move my son out of his apartment and store here for 2 days and move from storage to his apartment. Your staff was top notch!! I’m not kidding give them a raise. I was SO happy with everyone there. Super helpful. Please pass this on to them. Everyone wants to hear “Great job!” Made me leave happy so I could enjoy this weekend!!

Rating:

5.0

Charles at the management office was very forthright, honest, and also helpful with me at a clearly busy and hectic time at the end of the month. He offered some immediate and flexible solutions for the availability he had and really did an awesome job.

Rating:

5.0

Thank God for Charles Spaulding. He is a true Godsend. There is no way I can handle a move right now and Charles knows how to support that with storage.

Rating:

5.0

Everyone at the Avondale location were very friendly and professional. Charles was very helpful and I have to say that Great customer service is a rarity. Keep up the great work.

Rating:

3.0

Was billed for space I did not rent. Very bad.

Rating:

5.0

They were so helpful at the hardest point in my adult life. I cannot believe how my life imploded. But Charles Spaulding and the whole staff were so understanding for two years. I’m still unemployed and they were able to work with me and never destroyed my dignity. Thank you!

Rating:

4.0

Office is extremely difficult to reach by phone. I was always on hold for at least 20 minutes, and 80% of the time the person I was connected to was at a call center and not the actual location. Staff was helpful when I could reach them.

Rating:

5.0

Charly tremendo servicio al cliente Gracias

Rating:

5.0

There was supposed to be a lock in the unit. There wasn't, so I went to the office and got one.

Rating:

2.0

This was not me.

Rating:

4.0

Everything was pretty great. Well lit and clean storage facility. My only complaints/frustrations are: 1) requiring a round lock on the unit that is 3x the amount of a regular lock. Very annoying. 2) Hard to get ahold of someone via phone. They pick up and answer “please hold” without even asking who it is or the reason for the call. Tried for over an hour one day and kept getting the same response. Not great for customer service

Rating:

5.0

The staff is great and very helpful also when I first moved in I forgot to properly lock my unit door with lock and the staff immediately called me to inform me and I thought that was awesome they didn’t waste no time and all my stuff was secured.

Rating:

5.0

Gentlemen speaking through intercom was very helpful and very nice.

Rating:

5.0

The experience with the staff at this location has always been excellent. It is obvious that management cares about customer service.

Rating:

5.0

The staff at this location has been over the top accommodating and helpful. The GM Charles understands how to provide high level customer service in a time where it is often overlooked. I would highly recommend that people use this U-Haul facility for storage and rental needs.

Rating:

5.0

You’re very professional

Rating:

3.0

Although the facility was satisfactory-the rates were high. I only used the space for a month or so and started seeking other locations because the $97 rate was going to strain me due to my recent unemployment. I found a similar space down the street that was $61 cheaper. The staff at this location we’re also not cordial or friendly. Their demeanor was more like,”I’m just here to do my job. Don’t want to know about your day or you.”. Don’t get me wrong, everyone has a bad day-but I experienced this attitude from more than one person on more than one occasion.

Rating:

3.0

The only problem I has was that I reserved a truck to move 2 weeks ahead of time. And when I got there they had no truck for me. That was the main office who made the big mistake. Thank God that after a while I was still able to move.

Rating:

2.0

I was told I would get refunded the miles I did not use which was over 300 miles and I still haven’t received a refund , made a claim got a claim number and no one ever got back to me . I am still waiting for my refund !

Rating:

1.0

The process to rent a unit online was easy, but when it came to moving in, I might as well have been invisible. The cashier barely spoke when I picked up the free lock, and then when I came back to find scissors because they had a plastic lock on the unit, she didn't even acknowledge my presence to see if I needed help. It was clear that they did not care about me or any other customer there.

Rating:

5.0

Jennifer, the sales associate was very nice and professional!

Rating:

4.0

I felt like everyone was extremely helpful until the last day when I was checking out and caught some attitude from the attendant over the phone. I had talked to her before and she was sweet so must have been a bad day or something...

Rating:

1.0

While the staff apologized for their errors, the service experience was poor. I prepped and reserved those two services online to speed up my visit on site but my visit took longer than expected due to some errors at the front desk. After my initial check in the storage unit process was not completed. I was also directed to a unit number that was in use by mistake. Not a great customer service experience. A side note: during my visit the U-haul reps were not wearing their face masks. They were however behind their plexiglass desk shields. My understanding it is strongly enforced by CDPH and BACP and may be something Uhaul upper management will have to review immediately.

Rating:

5.0

The place was surprisingly very clean. I was happy to see there is a rat trap in the unit. I love that the unit is armed when I am not there and is easily disarmed when I arrive. There were carts to use for free. I had all my stuff moved into a unit within a few trips because of the carts. Overall a very good experience.

Rating:

5.0

My inertaction with the Charles was the best. Charles was helpful, knowledgeable and respectful. He was able to resolve the issue just with one call. He is an asset for your company. Charles good job. Thank you.

Rating:

2.0

Too many nails in lot. I got a flat tire. Every time I go there I pick up nails.

Rating:

3.0

I was disappointed with how the staff is handling covid. There is a sign requiring masks in the storefront but I only saw one employee wearing a mask. Also we had taken the time to pre-register with our drivers license info. But when we came in to pick up keys, the staff was not able to load our reservation (problems with the network, they said) so they had to do it all over again. That's pretty frustrating when you're trying to avoid close contact with people and you've also spent your own time to take pictures of licenses etc.

Rating:

5.0

Vanessa was so incredibly helpful as we moved out of our storage units and into U-Boxes. She was there to provide everything that we needed over a 3-4 hour period. The general manager was also super helpful and patient as we cashed out and clearly communicated the next steps as far as shipping our U-Boxes to our new town.

Rating:

5.0

Thank you for your Seevices! I would definitely come back to be a customer again! John Lantry

Rating:

5.0

Manager was great

Rating:

5.0

First time renting a storage facility. Plenty of carts available to assist the moving process. Well lit and wide hallways. Clean. Helpful staff onsite.

Rating:

5.0

Could not have been a better experience. The staff was unfailingly helpful and courteous. It's now my go-to for all things moving and/or storage.

Rating:

5.0

Easy rental experience. Clean facility and well maintained storage units. Units seem very secure.

Rating:

1.0

I was told over the phone several times before the move that my storage unit would be $38 a month after the first free month, then when I arrived to pick up the truck I was told it would be $149. Was completely thrown off and felt like I was lied to. I stored and used you guys in January but don’t think I will again after this.

Rating:

5.0

Truck rental was quick and easy. Although storage space was not the one that was previously ordered, there wasn’ta problem to get the correct one. Staff was courteous and quick in making the change. Thank you once again for the services you provide.

Rating:

5.0

Easily accessible carts to help move belongings were very helpful. Staff very helpful.

Rating:

5.0

Becky Rodriguez is amazing! Compared to most of the employees customer service and knowledge, she FAR EXCEEDS the interest and ability of UHaul employees. You need to clone, and recognize MS. RODRIGUEZ for her extraordinary customer service.

Rating:

5.0

Vanessa was kind, efficient , friendly and very helpful. The only complaint I have is someone 2 days before misquoted the extension of the truck rental per day price to me. So I made my decision to keep the rental based on that quote. It was more by $10 . Now keeping it for 4 days. Will end up being significantly more. Anyone who works there should be aware of the vehicle rental prices. If not keep them off the phones. Thank yoo

Rating:

5.0

Seriously best move in experience ever! This place is too notch, helpful and friendly staff, easy access. Storage isn’t fun but this group makes it the best it can be.

Rating:

5.0

The people who work at this facility are very good at their jobs from the office staff to the equipment check in. I was very impressed with the quality of service, level of professionalism, efficiency and kindness of each person that I encountered.

Rating:

5.0

Great storage place!

Rating:

5.0

Good value for money

Rating:

5.0

No common

Rating:

5.0

It did the job.

Rating:

5.0

Excellent service!

Rating:

5.0

I will recommend this facility to all my friends and family. Excellent service.

Rating:

5.0

Very helpful staff all around. The hours are very convenient for someone like myself who has a very busy schedule. The ease of moving heavy furniture in the storage is excellent.

Rating:

5.0

Great service and speed

Rating:

5.0

I rented a truck and a storage and all was very clean and in good maintenance. Kristian in the front desk was really helpful and friendly.

Rating:

5.0

The team was very friendly and even helped me get a last minute van rental when I knew they were super busy. They saved me a lot of trouble by being able to get everything I needed in one place.

Rating:

5.0

Solid experience

Rating:

5.0

Staff was extremely helpful and want to congratulate them for the good service they provided!

Rating:

4.0

Very nice and friendly staff.

Rating:

5.0

Charlie was awesome and friendly.

Rating:

5.0

Our whole experience with UHaul has been great but the staff st this facility exceeds any place that we have ever rented a truck from. Over the years we have rented 10+ times).

Rating:

5.0

Everyone at this location is very good at what they do they went out of there way to help me out

Rating:

5.0

Kristian was excellent. I'm using this facility again in Julybecause of him. Carl in the back was also wonderful.

Rating:

5.0

I finally found a place that treats me, like a valued customer. Charles the G.M. was my first contact. Kristian my second contact. All the staff I met afterwards were nice with the customers were also

Rating:

5.0

Khristian was the man! Super helpful and super cool.

Rating:

5.0

I have rented from this location before. I have never had a problem. The staff has always gone above and beyond to assist me. I can not say enough good things about this location. Thanks to everyone!!

Rating:

4.0

N/a

Rating:

5.0

We rented a UBox to have it filled in Florida and sent to Chicago. The whole process was fantastic! I am so impressed by the helpfulness of all the staff and how perfectly this all worked!

Rating:

2.0

Limited customer service personnel to help at check in line. Storage that was provided as a big pole in the middle which limits the already small size

Rating:

5.0

Driver who dropped off my UBox was great. She was very easy to talk to, called 45 minutes ahead of her scheduled arrival time to let me know she was on her way. Very personable and easy to talk to.

Rating:

5.0

Friendly and helpful

Rating:

5.0

Thank you for quality service and for keeping my items safe and secure!

Rating:

5.0

Thank you for being there when I needed you!

Rating:

1.0

This has been, and continues to be a nightmare. Someone please end this so I never have to speak up y'all again. I expect to hear from corporate.

Rating:

5.0

Great customer service!

Rating:

5.0

Great place

Rating:

4.0

There was a delay in getting our unboxes ready to be transported but we had an overall good experience.

Rating:

3.0

When I called in multiple times, the customer service was not the best. They kept trying to get me to pick up my U-Box instead of having it delivered. This was frustrating.

Rating:

1.0

I have spent hours on the phone with customer service, and I have left multiple messages for Charles regarding the horrible service I have received, he hasn't contact me. I will never use Uhaul again.

Rating:

4.0

None

Rating:

4.0