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linda w. | Overall ExperienceSelf Storage Units in Chicago, IL, 60618
U-Haul Moving & Storage of Avondale
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The system broke down we came in to rent the storage unit and it took over an hour to finish up the paperwork. This later caused issues with our auto payment - we never received payment reminders via email or text and our payment didn’t go through. when we came to move out, the elevator was broken and we had to move our stuff down the stairs. The manager said he’s busy and will come the next day to figure it out but we already rented everything and made arrangements. Seems like this location has a lot of technical issues from our few experiences there.
JOSEPH Y. | Overall ExperienceNo complaints but the access hours could maybe be extended for people who need later hours.
Monalisa H. | Overall ExperienceWorkers were very helpful and accommodating!!
Christine F. | Overall ExperienceIt would have been nice to have a few extra hours for after hours access. Also, I know it is almost impossible to control and having them is a courtesy, but the lack of moving dollies stored by the door was an issue. Finally, it’s been a bit of a hassle to deal with the insurance claim from the pipe leak back in December.
Brian K. | Overall ExperienceI had a very poor move in experience. Customer service and communication were severely lacking. When I made my truck reservation, I saw a message on the site that said you could get a month of storage free with a truck rental. So I did that. I was then very surprised when I arrived at the storage facility, saw even more signs advertising this special, and the full amount was charged to my account anyway. I went to the office to try to straighten this out and get the special I ordered and was given absolutely no help at all. Nearly every response to my questions were "I don't know". The best she said she could do was offer me a free lock. (?) Which I don't need since that already came with the unit and doesn't at all solve the problem. I then had an issue with the access code to the unit. I showed the same employee my access code and asked for assistance since it wasn't working. She again responded with "I don't know" and mentioned something about purchasing extended hours access...which I have no idea why I would need since it was not even close to being after 10pm. Thankfully I was able to get in myself, but I cannot in good conscience recommend this place to someone else after the terrible experience we had. If this issue was resolved, I would raise my rating, but as of right now this place barely earned 1 star.
Paige B. | Online Move InThe best establishment I have ever visited
Erasmo C. | Overall ExperienceThe staff customer service is truly excellent every single time i’m there
Naomi F. | First ImpressionsCharles has outstanding customer service!
Ashley T. | First ImpressionsAll representatives I spoke with were extremely knowledgeable and helpful.
Carolyn P. | First ImpressionsStaff is rude and unhelpful. The large doors were never working and there was never any carts available.
Ariel G. | Overall ExperienceCharles and his staff were helpful and made sure that everything went well! The best customer service from the Manager to the outside service personal!
Jonathan C. | Overall Experience