Customer Reviews for U-Haul Moving & Storage of Birmingham

Rating:

1.0

The general manager has a serious attitude problem. I asked for a resolution to changing the card on file taking someone off the account and she wasn’t able to do it for 8 months. Horrible power trip.

Rating:

2.0

The Vestavia location was top ter (EXCELLENT!!!) The Valley Ave (Homewood ,AL) horrible experience with the exception of the you lady on duty. I was at the location during the 3 pm hour. She is awesome. But from the moment I walked in there was a white guy dress in UHAUL apparel I spoke as I entered and he never spoke or acknowledged I was there. Another lady came in and she greated the room as she entered and was only greeted back by me. After that the young lady came in with a bright spirit and turned the experience around. She was pleasant,helpful, and professional. At the end of the experience things turned again. I put trash in the business next door trash which I was unaware that I could not there were no posting. The young lady made me aware that I could not. I removed the items and loaded them on my truck. The owner show up and words were exchanged. I explained to him what happened ,apologized, and told him the item had been removed and that your employee to vouch that those items were removed. She later walked over too pictures of the i side of the trash can and gave me her phone qith the store manager on the phone. The store manage was very rude and aggressive in her tone. She stated to me to get my things out of his trash and that it had nothing to do with uhaul and that they were not running cameras back for the police because by this time I was on the phone with the police. The dispatcher heard the exchange between the store manager and I can asked me not to continue to speak with her. I was also told by the young lady before all of this when she informed me that I could not use that dumpster that it was a $200 fine that would be charged by uhaul. I would really like to speak with someone other than the manager of the Valley Ave location because this was a horrible experience when I have had my items in storage there for more than 6 years.

Rating:

1.0

The facilities was broken in to.

Rating:

5.0

I really appreciate the extraordinary experience at haul denescia Willis customer service experience is wonderful she is so knowledgeable and extremely helpful!! If I ever have to use haul again denescia Willis would be the one for me . Valley ave haul rocks!!!

Rating:

5.0

Great Rental. Staff were very professional! Will work with them in the future!

Rating:

1.0

They tried to charge me $50 for no reason.

Rating:

4.0

Loved the rental experience very prompt and professional

Rating:

5.0

Staff was so polite over the full time we had the units. Thank you so much! Doug Warnat and Leigh

Rating:

1.0

Because I return the truck and I didn’t get a email into today I didn’t get no receipt and I know good well I didn’t use no 100.00 I will never ever come there or recommend no one sad there

Rating:

5.0

My pick up and return went great no problems at all.

Rating:

5.0

Andrea D was kind and efficient. She made checking in and out of my truck a great experience!

Rating:

2.0

Dishonest in their bill for service

Rating:

5.0

Nothing. Return was quick and easy.

Rating:

5.0

The GM Andrea Dorsey was very helpful and polite. I was late picking up my truck, but she went over and beyond to help me get it. She’s the best!

Rating:

5.0

Friendly and helpful staff!!

Rating:

5.0

The woman at the counter she most definitely be management because she was kind ,patient and amazing handled multiple people well .

Rating:

5.0

Everything was great, rep was very professional

Rating:

3.0

I arranged to pick up a UHaul at a different location and did not see any communication that that had changed. I was charged $7 more than originally agreed upon because I was "over the mileage." But I was over the mileage because I was moved to a less convenient location! I know $7 isn't a lot, but I paid extra to be inconvenienced. That seems wrong. The people were all nice and the equipment was good, but I might try a different company next time.

Rating:

4.0

We did a night drop. But when I came to work this morning, I had a receipt of return in the proper condition. I was very happy. I wish there was a bit more parking available for this location. But it worked just fine.

Rating:

3.0

All went well. Quick drop off and the APP technology works great.

Rating:

3.0

My storage was broken into and nothing was done about it. I was notified. I came to get something that’s when I realized it had been broken into. I had to purchase a new lock from U-Haul and I don’t think that was my responsibility.

Rating:

3.0

The manager was not polished. She was training a new hire who was very polite and apologetic. I was chastised for being late and not made to feel like my business was appreciated. They did not have the truck packed with the supplies I requested. I asked for a dolly. They did not have one. I asked to have blankets and tape. It was said that all would be in the truck. I had to ask for the blankets and forgot to ask for the tape. It was not a professional experience.

Rating:

5.0

n/a! loved the service.

Rating:

5.0

Mr White was extremely helpful when the El Sol location told me I they didnt have the trailer I reserved with them. Didn’t seem to care and just told me to go to the Valley store. The Valley store got the reservation moved and goi d me a trailer. Very nice people and extremely helpful!

Rating:

1.0

I didn't use the facility I was met with a pack of rats. I canceled my reservation and left

Rating:

1.0

Huge rats is the reason I didn't use the storage. I was about to unload and THEY popped out before I could do anything. I canceled my unit and went somewhere else

Rating:

3.0

I got charged 2 times 50$ at the chek out And 63.00 $ i don't know why I got charge 2 times.

Rating:

4.0

I did not like being directed to pick up at the Highway 280 location, paying for $25 for an Uber ride, only to arrive and told that the pickup location had changed to Valley Avenue. I never received an email or text message informing me of the change.

Rating:

2.0

Online reservation is worthless if you won't have the items ready at the time of the reservation

Rating:

1.0

Female receptionist was rude and very unprofessional. All other aspects were up to standard.

Rating:

5.0

I am answering the questions on behalf of my daughter because she was the one who rented the storage I only rented the truck.

Rating:

5.0

I would like to thank ms.Andrea for her help to me at a very difficult time. She is so so good at her job fabulous. Thank you Andrea

Rating:

3.0

I never got my final email receipt. I called and called about this, but it did no good until I called the national number. I wasted a lot of time pursuing this issue.

Rating:

2.0

Not a friendly approach, I was coming from an other u-haul location with a paper printed in the hand but, they deny to rent a car dolly to me saying their dolly is for only in town rent. I had to get the truck from there and the dolly from an other u-haul location.

Rating:

5.0

great experience,helpful staff,nice truck

Rating:

5.0

Thank you everything was smooth and quick process

Rating:

3.0

The storage unit was fine and clean The staff when I got there two months ago, make me feel intimidated And the girl Wednesday just didn’t seem to have the time for the customer and had her phone on speaker even walk me out to the truck What is not helpful is trying to explain about the $49 bring the truck back round-trip scenario I said I paid 120 30 bucks I’m disabled, and had to move to Alabama to be with family and every dollar I could save, helps me survive

Rating:

5.0

Overall excellent experience

Rating:

2.0

Attended failed to verify the correct gas that was in the vehicle. The tank was only 1/4 full not a half tank.

Rating:

3.0

We had no idea where to park the truck after hours.

Rating:

5.0

Very nice place with good experience.

Rating:

4.0

Management has very poor communication skills and rude.

Rating:

5.0

Andrea and David was a pleasure working with they both are knowledgable and know U-Haul .

Rating:

5.0

Great staff and friendly service

Rating:

2.0

The van I rented was very dirty. I was unable to clearly see through the front windshield, as it was covered in bugs and dirt. I was also unable to view the odometer upon entering the vehicle because of the "Change Engine Oil Soon" message that stayed for the duration of my rental. I had already had my reservation moved from the location I reserved it at without my knowledge, and had to rent from this location -- an additional 15 minutes from the original location. Because I was renting a cargo van, I was told that I was unable to return the van to a closer store, therefore having to pay extra mileage. I would suggest better maintenance and cleanliness of the vehicles at the Valley location, as well as more access to cargo vans and pick-up trucks at all locations. Lastly, stores should be required to notify customers when reservations are moved/changed by the store prior to pick up.

Rating:

2.0

The agent charged me fees that I was not to be charged. Very unhappy that I was taken advantage of!

Rating:

5.0

Andrea Dorsey the manager is the best she’s always early to the store she keeps a good attitude always professional i definitely would recommend this store

Rating:

2.0

The location itself was clean however the employees the lady that called asking for my daughter was extremely rude . She should lead with hello my name is from Uhaul . The reservations had my daughter name on it but it was mine and my card was used I’m not sure why it had the incorrect name . However the morning employee attitude is horrible and she hung up On my daughter but per the reviews I’m not the only who thinks that. I asked the afternoon worker for a final receipt because he told my husband to just put the kids down. He told me I had to wait 15 minutes for a receipt I patiently waited. Customer service not customer service anymore these days.

Rating:

5.0

Nice staff especially David at Valley Ave location. Great personality with whom he come in contact. Thanks Shelia "B" KUDOS TO DAVID

Rating:

5.0

Excellent experience every time I visit.

Rating:

5.0

Very nice people

Rating:

1.0

I reserved a truck at a location close to my house and they changed location pick up. I had reserved lock, dolly and blankets. When I was rerouted to different location of truck they didn’t have the supplies I reserved. Lady in valley ave location was very rude. It was my first time renting a truck and I don’t know that I will rent U-Haul again. Truck was a newer truck and was easy to drive. Customer service needs to be better!!

Rating:

5.0

Continue the good work

Rating:

5.0

My experience with this business was very great. The customer service was excellent and he was very helpful in explaining what was needed to be done. I highly recommend this location.There’s really nothing wrong with the service I received. Thanks so much!

Rating:

5.0

Everyone was patient,attentive,listen, and assisted. Thank you to everyone who was there for me!

Rating:

5.0

The staff member was great.

Rating:

3.0

$20 for after-hours return is very high and should be reduced/closed.

Rating:

5.0

The guy working was very helpful. Although the location was not easy to access with the gate, he made it simple to return the truck. What I thought would be difficult turned into 5 minutes became an easy return.

Rating:

5.0

Ms Andrea Dorsey is THE ABSOLUTE BEST!! You all have the right person running that location!! I would recommend anyone to her!!

Rating:

5.0

David was great, the process of securing a unit was seamless. Thank You for the professionalism.

Rating:

5.0

Special thanks to Andrea Dorsey, Manager, for her kind attention and help with closing my storage unit from a distance. Thank you, thank you Andrea!

Rating:

5.0

This was my first time using the complete U-Haul service (Truck rental and storage). I am very pleased.

Rating:

5.0

N/A

Rating:

3.0

More incentives monthly specials

Rating:

5.0

Great and concise customer service.

Rating:

5.0

I am beginning to appreciate the opportunity U-Haul have presented to me to build a good foundation

Rating:

4.0

The unit was small a 5x10 and no air but it got the job done and am glad I used it

Rating:

5.0

I had a pleasant experience with the staff and look forward to working with them again

Rating:

1.0

Each time I went to put items in and or remove there were no carts at all. I did look everywhere. It seemed the only available units were inside and no outside access. After being told by representatives there were some and the inside were bigger than what I was told available and if course climate controlled which I didn't need and had to pay extra for and insurance.. the manager Ms. Andrea was helpful. The hired help a male who drove a white vehicle was unprofessional,rude,and resentful. I needed to use restroom which was at the office and locked. I waited til just before closing to have things moved and when I asked him to use it he was in his way to leave and complained that he was leaving and would have to walk all the hat way to unload ck it and then wait for me to finish using the bathroom and then have to pick it back up. I told him not to bother. He left as I was walking back down the inside lane to lo go inside building and lock my unit to leave. He didn't tell me I was to leave when he did. He reeked of marijuana in another occasion. I don't care. I care he is unprofessional. I noticed on the last two times I was there that there were vehicles parked inside after I came in only to sit there the whole time. Not getting out of vehicle or unloading or loading. Only sitting and left when I did and also parked at n car lot just sitting there also. Idk how they got inside yet they did. I moved out early due to these vehicles

Rating:

1.0

The general manager Andrea is one rude person. It’s her way not U-Haul way. When entering the office, she was very confrontational with all the customers.. This young lady hate’s people and hates her job. I’ll never go to Valley Ave. again and pay my money and have to deal with her.

Rating:

1.0

I would never ever use this place ever they sold all of my stuff clothes shoes coats, furniture bed dressers and all of my important papers that would save my life I have nothing l.. I hate the service

Rating:

5.0

Great

Rating:

4.0

Andrea is a very outstanding manager, very professional, very accessible, it’s obvious she runs a ‘tight ship’.👍🏾 Sabrina, although I’ve never met her, was very helpful and professional . I am grateful for both ladies. 😃

Rating:

5.0

Thanks, I will recommend to family and friends 😊

Rating:

5.0

Mr.Kori was polite informative Extended U-Hauls hospitality Overall experience was exceptional Will definitely recommend Thank you One satisfied customer

Rating:

2.0

Everything ok except the maintenance for as the equipment to use and the elevators

Rating:

1.0

This uhual facility is by far the worst , the number online is not correct . Customer service is trash. The manager is rude . They guys on site were great help especially the older man . Very sweet . Do not rent from them at all

Rating:

4.0

The upstairs unit was not easily accessible. Although there were carts to use they were not big enough.

Rating:

5.0

The whole process was a breeze. I've couldn't have chosen a better company.

Rating:

3.0

Very good experience 👌

Rating:

5.0

Andrea was a pleasure to work with.

Rating:

3.0

No comment

Rating:

2.0

Someone removed all of my things from my storage unit but no one was able to tell me anything because where my storage unit was the cameras didn’t work

Rating:

5.0

The process of getting into the gate was slowed by another truck being parked in front of the gate. The overall process could’ve been 2 hours quicker if it weren’t for the slow servicing of the truck in front of the gate. The friendly staff helped.

Rating:

1.0

I bought a lock from the office when I rented the unit. The new manager came in and replaced my locked saying it wasn't the right brand or something. Then had the nerves to charge me for it had a hospital emergency and needed some paperwork from my. Unit and couldn't even get in my dam unit

Rating:

5.0

I like U-haul when I needed to rent a truck they was available. I used there storage facility and it was big and spacious. I will definitely use them again and recommend them to my family and friends.

Rating:

2.0

I moved in a few items and came back to a lock on the storage and a few of my boxes open. When I inquired about it, I was informed the manager who did the walk through may have opened a few boxes to try to find mail with my name on it … not a logical excuse in my opinion, as all that information is in your computer system. If anything is missing, I will report it once I move my items out.

Rating:

3.0

Minor things add up: door stopper, trash can for clean out restroom to far away for 55 year old neurologist patient, the Niger the facility the more restroom or a portable potty the less, my light did not come on

Rating:

5.0

Both guys at location were really helpful, over the phone and in person.

Rating:

2.0

The storage facility itself is very accessible and nice but the staff need better customer service all around and that location needs more employees

Rating:

5.0

The store manager working on Saturday August 12 is excellent - very helpful, easy to work with, calm, and pleasant to be around. Great customer service.

Rating:

5.0

I would like to thank Lamont again he is so kind , considerate , caring and helpful. I sincerely appreciate him.

Rating:

4.0

None

Rating:

4.0

The facilities are well maintained and clean. 24 hour access if needed and well lit. well run and maintained compared to other facilities. Highly recommended in Birmingham.

Rating:

5.0

I found the staff particularly helpful the gentleman took me around to show me the actual room and let me see it before I rented it and I was very impressed with the professionalism of their customer service

Rating:

4.0

Description of the dimensions, and the size of your current living space compared to the suggested rental space, is a little deceptive. The larger measurement happened to be height (the ceiling), while I was figuring out floor square ft in my head like you normally do with homes, apartments, etc.

Rating:

5.0

The customer service rep in the office was GREAT!!

Rating:

3.0

I had a good experience with the previous owner Jordan, however the new one Andrea has a smart mouth on her. I am going through identity theft right now and know who is behind it, so my A118 was part of my cousin doing and even though I was wrong letting it build up. Jordan has a heart and was helping me sort it out and was about to set up a plan of payment for that one so i could get it paid and out of my name. However, B252 was prepaid and who really keeps up with receipts when it is put in the system. Now i can not get my belongings due to the fact that Andrea said i have to have a receipt but by law since it is documented in y'all system I have a right to get my belongings out of that one. I have spoken with my lawyer as well and will be going forward with this, so if she has gotten rid of my belongings then I feel y'all owe me as well. My main concern was my laptop with documentation on it, my chest full of paperwork and some house items that i just brought. Overall, I really like the facility and hope in the future when all is resolved if I ever have to get a storage I can or even a U-Haul rental to move.

Rating:

2.0

We reserved a temp-controlled 10x20 about two months before our move . When we arrived yesterday to actually move in , we were informed that they were sold out of that type of unit . At that point, we had a moving truck full and a crew ready to unload . Because we needed a temp-controlled unit, we had to downgrade to a 10x15. Not everything would fit and it has been a massive headache on top of an already stressful move . Why offer advance reservations if this situation is a possibility ?! Will not be recommending .

Rating:

1.0

The management and the customer service experience that I received from the regional and the manager was totally unacceptable and when I called to complain about people ordering in the hallway of the storage facility and smoking weed and doing drugs no one ever called me back U-Haul on the Valley Avenue in Birmingham Alabama in Homewood is a poor run facility and the upper level management does not care about their customers never got a reply no one ever follow up

Rating:

5.0

None really

Rating:

4.0

The guy that was putting the info in was very friendly, informative, and I wasn't in there long.

Rating:

5.0

Andrea, the manager goes above and beyond to make you feel well taken care of.

Rating:

2.0

I was a long time renter(10 yrs) at this storage unit and had no intention of leaving b/c it was so convenient, but in recent years the management/maintenance has deteriorated considerably all while raising my rent (twice last year) I think the current manager likes to sit in the office vaping (getting high) while tending to nothing. Hallways were no longer cleaned, gates stayed broken (open and unsecured).

Rating:

1.0

I left that storage facility from November 14,2022. I moved out I got a call from a nice Lady on the 09 of December and I explain to her that I was no longer in that space. The management at that place was really bad 😔 and was never no one there, the phone will ring never no answer. I have used U-Haul in many occasions but this is the worst experience I ever had. I hope you'll get it together soon, thanks have a great weekend.

Rating:

5.0

The uhal downtown over charged me an I haven't gotten it resolved yet

Rating:

1.0

The WORST uhual experience EVER!!! Had my storage broken into & they didn’t even alert me, I just so happen to come add things and I see a homeless person wearing my clothes!! Apparently they “paid him” to throw all of my belongs away because they didn’t know who they belonged to. (This is what the location manager told the police) They offered me a “V.I.P” which is a 15 dollar gift card and that was it!! Thousands of dollars worth of clothes & shoes just gone! In a so called secure unit, none of their cameras record just plays live video. I got a call to come close out my account I pay the guy cash & next thing I know I’m still getting a bill 4 months later! This place it’s owned and ran by scammers & thieves!

Rating:

5.0

Jordan was so helpful and gives awesome customer service.

Rating:

5.0

Brandon was absolutely an awesome manager and I’m so glad he received a promotion as he deserved it. I know Jordan will have some huge shoes to fill. The only negative comment I have is that the air conditioning ducts would drip condensation or either it was rain as it would leak a lot more when it rained. This resulted in getting some of my items wet and ruined a nightstand. I brought up a clear plastic tarp to cover the area so my items wouldn’t keep getting ruined.

Rating:

2.0

My internal unit was broken into and several thousand dollars of equipment stolen. A new lock was put on, but I was never given the combination. When I came from Tennessee to clean it out I was unable to get into it and the staff didn’t have the code. I had to have it cut off at my own expense. The manager said they would reverse the charge and that hasn’t happened.

Rating:

5.0

Good customer service. Jordan was great help!!

Rating:

1.0

The truck was really in bad condition,I had a problem getting in my Storage room to put my furnished and other things in there also was a big U-Haul truck 🚛 blocking the area And the main door to go in a drop for furniture I the storage room assigned to me. It was crazy the gave another room after waiting hours for help. This is on call for any person to experience such bad time. The guy was trying So hard has he was working there by his self

Rating:

2.0

I was charged for the next month after moving out ten days before the end of the current month that I had already paid for. I had spoken with someone in the office the day I moved out to let them know and was told that everything works be taken care of. It wasn’t.

Rating:

5.0

The general manager of this facility was kind and went above and beyond to help us when we didn’t have scissors and closing up our unit.

Rating:

5.0

Very helpful and friendly

Rating:

5.0

Jordan was great.

Rating:

5.0

Jordan was courteous and accommodating. Although he was handling a full office by himself, he made sure everyone was receiving the assistance they needed. His customer service was noteworthy, and I look forward to interacting with him again. The facility was also clean and orderly, making me feel safe to leave my belongs there.

Rating:

3.0

Unable to reach anyone by phone in order to access unit after store hours

Rating:

5.0

Jordan was very helpful and pleasant awesome customer service experience

Rating:

5.0

Jordan did an excellent job. He was helpful and polite, took initiative and had great customer service skills. He made a hectic moving day more pleasant. Thank you Jordan!

Rating:

5.0

Kayla is phenomenal! A true customer service professional!

Rating:

5.0

Jordan was a pleasure to work with and was always available to help. There was a small issue with an invoice that was corrected immediately. This location was not the closest to my home, but I would travel a little further again because of the service I received from this location.

Rating:

2.0

I had to extend my rental and called the location to do so at 2:00pm well the male was very rude! He flat out told me NO and I tried explaining that no was not a option I still had hours of move left he cut me off! And simply said NO AGAIN! FOLLOWED BY HIM HANGING UP AFTER I STAYED I WAS REPORTING HIS HOSTILE ATTITUDE!

Rating:

3.0

I’m saying average because I only just signed the contract and haven’t actually used the facility yet. So I don’t really know if the experience of using the storage units will be great or not yet. However, everyone I have spoken with and in person or over the phone has been extremely helpful and thorough. So customer service gets an A+ from me thus far.

Rating:

5.0

Great service and worker and manager gave great details and answer question better than a few uhaul location..thumbs up

Rating:

4.0

There was one incident with Jordan Parker and another employee who called me a "tailgatter" which tickled Jordan Parker I found to be very unprofessional and rude! Hopefully this employee has since been inserted into management skill training along with Jordan. My experience with Jordan upon termination of this account was pleasant.

Rating:

5.0

Checkin guy was super helpful with checking in and showing where the storage was.

Rating:

4.0

Need a prop for door going into climate control storage and a awning by CC door for when it is raining

Rating:

5.0

The guy that waited on me. I think his name was Brandon he has dreads he was very helpful and polite. I do appreciate him for helping me and going over and beyond to make the guest satisfied thank you

Rating:

5.0

I would tell all my friends about you for you all because I think you all are very excellent people I have did business with you before and I will continue to do business with you before I give you all 100% rating and also the staff 100% rating

Rating:

5.0

They were very helpful and accommodating. They went far beyond my expectations. Great staff A+++

Rating:

3.0

Staff were too busy to help and it probably affected their poor attitude. It took for ever to get the elevator to work and there was only one usable moving cart to transport my belongings. There was no supervised flow of traffic, because vehicles blocked your movement. Management should be informed to resolve unpleasant circumstances.

Rating:

5.0

Great location, GREAT hours, GREAT staff.

Rating:

1.0

When people hit hard times like moving out of state or laid off. The account should be frozen or some kind of accommodation. My entire life was auctioned off and there is things I will never get back.

Rating:

5.0

Jordan was very professional and helpful. he went over and beyond to assist me.. his customer service is Awesome!!!

Rating:

5.0

I think the guy's name at the facility is Brandon, he was very helpful and courteous, at move, and at move out.

Rating:

5.0

Satisfied customer, glad to have done business with you all !

Rating:

1.0

This location was horrible! Where do I even start? Climate controlled units were hot ac was broken and they weren't even trying to inform me or the people who already had units!! They made 3 reservations only needed 1 and messed all of my stuff up! I wound up having to go to a completely different location after being in the store for over 2 hours! Water is getting into units also I was informed by staff??!!! Wow

Rating:

5.0

Very friendly and accommodating staff. Even had a nice employee lend me and my daughter hand with loading the story storage unit. Thank you!

Rating:

5.0

The Uhaul employees at 540 Valley Ave bent over backwards to help me on 7/29/21.

Rating:

5.0

Customer service was excellent. Jordan and Brandon were very helpful and knowledgeable of their job. These two gentlemen are truly an asset to your U-haul team.

Rating:

5.0

Thanks

Rating:

5.0

Brandon Hunt at your Valley Avenue location in Birmingham made ALL the difference. He worked with me to find the storage space we needed, following up with me on multiple occasions. He is the reason iHaul receives an excellent review. Pam

Rating:

5.0

Management and staff provided excellent support in the move out process.

Rating:

5.0

Brandon was extremely kind and helpful. Whole process was very easy.

Rating:

5.0

The manager at this location was very helpful, appreciative and courteous. Couldn’t ask for better customer service anywhere else. I do ask as Uhaul as a business do. Make inside enclosed climate control storage units with building access with double doors where you can access them with larger furniture or whatever. We had to store an art piece at a location at UAB because it wouldn’t fit in the single access doors. It was an 4X8X2 enclosed art piece crate. We lacked about 2 inches from being able to get it through the inside access doors to the hallway to our storage room. But besides that, no complaints what so ever. Thanks Mr Phillips.

Rating:

5.0

Excellent experience throughout the years! I would highly recommend!!!

Rating:

2.0

I don’t think I would recommend uhaul anything at this point. I reserved a truck that was unavailable when I got there so I’m not sure the point of a Reservation. Also I need to get in touch with someone and cannot connect with a human about this storage facility. I’ve called multiple times and been on hold for the longest wait times eventually having to hang up, I’ve emailed, tried online chat and still cannot get the help I need. I hired movers who showed up with two movers when I ordered 3. Then it was very difficult to get my refund, because at one point they hung on when I called. Four times in a row. They wouldn’t answer they just picked up and hung up. It was not a pleasant uhaul experience.

Rating:

4.0

The drop off location was incorrect. I need to make sure I’m not charged $1000.00 my original drop off on the phone was Bessemer RD 35208 bham then an hour after the drop off a representative called me warning me of outrageous charges. We used the truck in a 10hr time frame, utilized UHAUL storage I spent over $600 in one day with this company now threats of a $1000 charge because a communications error. Can someone please make sure I’m not charged the fee. 205.667.3018 I will call the scheduling office at 9a today

Rating:

4.0

Was there for years. First owners were excellent. Second owners not so much very rude. People over the last year have been

Rating:

5.0

Marvin made things simple and clear.

Rating:

5.0

The young lady named Jess was very patient and helpful. She provided excellent and thorough customer service.

Rating:

5.0

Need to correct address 1952 cansler ave Birmingham Alabama 35214

Rating:

5.0

Current management and staff are amazing! Truth be told - this location has always had great management and staff. But the current manager and the young man who checked me out - best in the business!! Kind and always willing to help! Customer service is critical and the manager & young man exemplify this. Please - if there is a way to recognize both of them, please do! Moving out was emotional and they were so kind.

Rating:

4.0

Fast and efficient service. Great access hours and a really convenient location.

Rating:

3.0

He wasn't friendly but he wasn't rude. He definitely got the job done. Me personally I don't care if you are friendly just as long as you aren't rude. He wasn't rude at all, very helpful and got the job done.

Rating:

4.0

Secure, well-maintained, pest-free facility with friendly, helpful staff. My only issue is with the main U-Haul call line (not this location): I moved out on rent day and they refused to refund any of the rent, so I ended up paying the full month's rent for one day.

Rating:

5.0

Very convenient and clean.

Rating:

5.0

Great experience with the young man. Keep him there we need, more good employee's like him.

Rating:

1.0

If I am rating this solely on our check in experience - then it was great. The staff were very friendly and helped show us where our unit was and was very helpful in showing us the size options of the units. Fast forward to a week later - my husband drives over to drop off some items at the unit. Our code isn't working and he's confused as to why. Turns out we were "moved out of the system", our code was cancelled and a lock was put on our unit. Absolutely no notice whatsoever. Had we not shown up today our unit would have probably been sold, cleaned out, etc. And all of our belongings gone. Is it customary to move someone out without any notice whatsoever?!? He ended up having to resubmit all our information and start a new contract since our other one had been cancelled out. Thankfully we showed up today or who knows what would have happened.

Rating:

5.0

Natasha was outstanding!

Rating:

1.0

I moved out a month and a half ago and informed the manager and they still tried to charge me. I'm not sure of the business you're running, but placing charges on a closed out unit is ridiculous. You should be ashamed of your staff.

Rating:

5.0

The gentleman that worked the front office went out of his way to create a pleasurable experience and helped thought the process from start to finish and made sure I was satisfied.

Rating:

5.0

I wish I have got the young name but he was Awesome

Rating:

5.0

Shandon was wonderful in helping us with our moving process. Their were a lot of people dropping off their trucks and he made sure we were taken care of in a timely fashion. He went above and beyond!

Rating:

5.0

Brandon, your on-site person was knowledgeable and friendly.

Rating:

5.0

Brandon, the general manager, was very friendly and helpful. The unit was clean and easy to access. Overall great experience.

Rating:

3.0

Smooth move out! But 100 pending from truck rental should have been released immediately as I was told by staff it would be same day.

Rating:

5.0

Everything was great

Rating:

5.0

Great experience! Thank you🤓

Rating:

5.0

Everything was perfect!