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TOM LCustomer Reviews for U-Haul Moving & Storage of Bozeman
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy process to get into our truck. The guy helping us (manager?) was knowledgeable and helpful. We were in and out in <10 minutes.
DANIEL FI rent your motorcycle trailer a couple times a month. You have my info in your data base. You could speed the rental process up quite a bit at check in if the clerk didn’t have to scroll through the whole sign-up process every time I come in. He shouldnt have to take a picture of my drivers license every time, you should have my credit card info on file, etc. I understand that a good percent of customers are repeat. Speed the process up for them and your clerks. Just Ike at airports for frequent flyers. Thank you
JODY MWell taken care of - had just what I needed
RONI YQuick on-site experience. Helpful friendly staff. All online information transferred to location terminal. My tow vehicle was in the system, so trailer pick-up was quick and easy.
THOMAS BMany local people still like assistance from other people. Thus they were short-staffed. However, the options to pay for things electronically by QR is a nice perk.
Laura Hvery happy with the attention and service I got from the staff at the Bozeman 7th Street U-Haul. Made my day very easy. Appreciate it.
KELLY KVery Happy with the service. They were very helpful.
Charles KGreat service at this location
NATHAN PSmooth and easy. Thanks
THOMAS S | Overall ExperiencePick up was chaotic, lots of staff but no one could control the dog!! I have a service dog and venture into many establishments and when someone has their pet at work with no control or barriers to isolate them from customers then there will be issues. Drop-off was the opposite. As I pulled into the lot, the only attendant watched me circle the lot to line up in the return lane and then disappeared into the bathroom for over 20 minutes!!
JOHN CHad trouble reserving a truck with the online system, so I went "old school" & simply called. Staff was pleasant, polite, professional. About 5 minutes later I had a confirmed reservation. Equipment was clean & ready to go when I arrived. Appreciate the efficient service & the employees who make it happen.
BRIAN WWhen checking in the unit I made notes about the condition of the trailer when it was picked up. No one was available so I used the app. If you mark the app not being clean for the next customer it applies a charge. When I picked the unit up it was filthy so I was not going to pay for it to be cleaned. You need an alternative option in the app
Kelly SCheck engine light came on within 100 miles the first day. Had to go back to get it reset. It was a "cold thermostat CEL" and I was told to ignore it... Maybe I could swap trucks in Billings or Casper... CEL stayed off for day 1 from Bozeman to Nebraska. Came on day 2 again and was on for the majority of our trip. Front right tire was also out of alignment and cause a vibration above 70mph (speed limits are 75 out west so this was an issue below the speed limit). No cruise control, no bluetooth, etc, it was like going back 30 years in auto tech (it did have AUX in) which isn't the nest for a 3500 trip. The best part is the speedometer was off a good ~2.5% the entire trip. This makes driving the speed limit a PITA but it also means the 75 miles "over" I was charged for isn't correct. We used THREE different GPSs to check our speed -vs- the speedometer and all three GPSs agreed we were going LESS than what it said. That means it logged more miles than we went. ~2.5% of the ~3500 miles we traveled is ~87.5 miles. We got billed for 75 miles over... I'm not here to cry about $75 but the fact the vehicle isn't maintained well AND that cost me more money isn't fair and you're asking for a review so here we are... We participated in the haul sharing (or whatever it's called) program and towed a trailer from Casper Wyoming to Asheville NC. We had our total cost reduced for this. I LOVE this idea and program and will do it again. Picking up in Casper WY was easy, the trailer was in an open spot and two staff members were there to help. Dropping off in Asheville however was a different experience. Only 1 person was working the whole store. They had a customer who was in no hurry which I get is out of their control. Do the people in the location expect someone coming in with a trailer to drop? I don't need to lose an hour of driving time dealing with a line and where to leave this trailer. "Leave it under the equipment drop sign" you say?! Yeah there was 1 truck and 1 trailer there already. Had they been organized there still could have been room. But they were diagonal from each other so I couldn't use that. On top of all that driving through that zone (which was blocked) was the ONLY way to loop through and out of the location. Because it was blocked we got to back up and around their driveway with a truck parked in a terrible location making it tricky to back up. Not the entertainment I'm looking for 10 hours into day 3 of a 3500 mile trip... On top of all that, they guy working says "oh you're supposed to drop that one driveway earlier" WHICH IS A DIFFERENT ADDRESS!!!! Had that been on the paperwork it would have been easier/quicker. If you're going to use those of us who rent your trucks to move your trailers, MAKE IT EASY TO PICK UP AND DROP OFF. Casper was a breeze and terrific. Asheville was a disaster and very frustrating.
BENJAMIN JEmployees very helpful and effective
ROBERT OEveryone at Bozeman facility and reps online were amazing and I'm very satisfied with my experience. The pricing seems high, especially with the limited hours, in our area - but absolutely it is great for a pinch.
michelle m | First ImpressionsGreat service!
MICHAEL CExcelente 👌
HORACIO MAlways great customer service!
NOEL WThe door to the units was usually open despite supposedly needing to enter your code to disarm your door
KATY O | Overall ExperienceGuy at the front counter was courteous and professional. He had a long line, and no help, but he handled it well He's a quality employee that deserves more support.
Steven PI have rented many times from this U-hall location. The staff is always friendly, helpful and accommodating. They do a great job! Michael
MICHAEL MThe young man who assisted me in picking up the trailer was amazing. He was an incredibly hard worker, patient, and though the store was slammed that morning, gave everyone sincere attention and remained cool, calm, and collected under pressure. It was a great experience.
CHRISTOPHER BNot only was the pick up crew ready but rhe drop off crew are amazing thank you so much
SEBASTIAN CHelpful staff.
Julie PKyle & Jackson at the U-Haul on seventh were awesome. Very helpful! Aiden at jackrabbit Lane u-haul was super awesome, very very helpful & very informative! This world needs more people like you! Thank you, you were the best part of my moving experience!
Rachelle S | Overall ExperienceNothing.
DAVID YIt was all good.
Sean ENothing. The fellas are great.
Josh OSix months later we get chafed again for the rental back In August???
Steven PThey are always good and take care of us
DAVID GEvan went above and beyond to fix the hitch wiring on my truck.
John MThe staff was friendly and helpful but there were some things wrong with the van. There was a leg post from a bed frame and a car charger hanging from the wall of the van which makes me question if it was looked over before I got it. Another issues was the van wasn’t cleared of ice so I had to spend an extra 20 minutes of my reservation clearing it off. When I tried wiping the snow off the windshield it would blow snow into the van, I think there’s something wrong with the sealant. The tires were low due to the cold so it made driving in the snow more difficult. Staff was fantastic but this U-Haul needs to invest and care about the products they’re providing.
LUCILLE ROne of the only heater storage units in Bozeman. Needed extra storage while travel nursing. Would recommend. Good location.
JUYA G | Overall ExperienceJackson was great
CHRIS O | First ImpressionsThe door to the unit I rented is damaged and doesn't open smoothly or close right. It was the only unit available so I took it anyway but it should have been fixed before renting out. The rest of the facility appeared very clean and well maintained.
Lindsay R | First ImpressionsGreat service
STEVEN EI used the after hours pick up because my flight landed after uhaul was closed. The process was buggy but I made it through. The real problem was the van (with Arizona plates) that was provided didn't even have all season tires and it had been snowing in Bozeman where I rented. There was not even a windshield scraper to clean the windshield. I had to drive to Big Sky and it was dangerous with the equipment they gave me. I have been driving in snow all my life and could not imagine if someone inexperienced had to drive this. The management should have never rented this van with these tires in winter out there. I had to purchased some chains from AutoZone because I did not think I was going to make it to finish the job.
Sadell Gget 4 wheel drive vehicles
LILLIAN DNothing to add or recommend. The attendants on duty were friendly, efficient, and professional.
STEPHEN MGood
ADRIAN HRepresentative was excellent in helping us get on our way.
RICHARD AThe person on duty at this location was excellent at helping me.
GORDON AHire more people!! Whenever I call, they never answer. You need more people to answer the effing phone it would be So so so helpful. Truly! No lie!!!
SARAH COther than the check engine light coming on midway through our trip everything went smoothly. Somthing that really irritated me though was there was a 'lot attendant'? Or at least someone standing around at the front of the building riding a little scooter thing around that clearly saw us there, 2 of my people got out of the car to c9me to my vehicle while I was struggling to finish up on your mobile app. Not one can I get this man? Greet us or ask us if we needed any help which clearly we did and continued to ride his little scooter around or stand around until I finally went inside and the gentleman at the desk helped me out. I was quite put off by this as he clearly was not doing anything before the 20 minutes that we were there just wanted to make you aware that's sometimes is simple. Can I help you or hello, and being acknowledged goes a long way. I can tell you if I saw one of my employees so blayton Lee, not helping out and having fun on a scooter at work, he would be fired immediately. You may want to watch tape. Other than that, we had a great experience.We will use us haul again
Victoria S2 of the 4 days the U-haul was not drivable because it snowed. The manager would not offer any discount.
ISAAC TThe trailer was filthy inside and out. There was so much dust INSIDE the trailer we left footprints until we could sweep it out!
SABIN SThe guys working here were great was in and out in just a few minutes! Super helpful
RANDALL Sreserved a storage unit. stopped by the day before my reservation began to look at the unit to make sure it was big enough for our items. an employee took us to show us the unit. we loved it and thought it would work perfectly. the next day when we arrived the pick up a truck and secure our storage unit there was suddenly no storage units available. the only thing he could offer me was a bigger unit for $50 more per month which was out of our price range. he called the other uhaul location and told us they were also climate controlled. we got to the other location only to find out they are in fact not climate controlled. we wasted nearly 3 hours of our morning trying to secure a storage unit elsewhere in town. what’s the point of a reservation system if it doesn’t actually reserve the unit for you? we never got a unit and now i’ve been bombarded with emails and texts from uhaul asking for a review. I wasn’t going to bother but the company keeps pushing for it so this is it.
Mary D | Overall ExperienceHelpful and friendly staff. Good facility. No problems.
JOHN MJust stay the course and continue to be "user friendly" !
DAVID SNeed to put longer straps on tire straps of car haulers. Would make it safer and more flexible for vehicles with larger tires.
ROBERT CI was overcharged. I tried to contact the manager but he won’t get back to me.
ROBERT SNICE
CHRISLER LReserved a 15ft truck a month ahead. The day before my reservation I get a call from UHaul and informed that my reserved truck isn't available. Upon asking what the point is of reservation, if they won't have it available, I am answered with "I don't know". The people ON the location we're kind and helpful and I know it's not THEIR fault but Uhaul in general. Remove the reservation option if you are offering reservations for products you don't have (and confirmed).
BARA CThe man I talked to, Matthew. Was awesome!!! Very helpful, nice & respectful. I appreciated his help. My experience this time around was great all due to him. I very much appreciated being treated with respect yesterday.
Rachelle S | Overall ExperienceGreat facility! Stored my tools in a heated storage unit for a year. Everything is still in great shape. Staff were always! friendly and helpful! Any question or concern was answered and handled promptly! My favorite Uhaul location. Period!
Henrik J | Overall ExperienceWould prefer to be able to access storage at any time instead of just operating hours.
Clete W | First ImpressionsFriendly staff. Extra boxes available. Clean facility.
Frank R | Overall ExperiencePoor management from start to finish. Didn't even know I requested a check out for 4 days. Tried to bill me and add a late charge. Overpriced and outdated.
Charles N | Overall ExperienceBusy Sunday, one person knowledgeable about storage, not available for 25 minutes and initial unit assigned was rented. Walked around with stuff for 15 minutes looking for an available unit. Not well organized.
Charles N | First ImpressionsThis is the second time we’ve used this storage both times it worked out perfect. Close to the college, clean and easy access. Highly recommend.
Paul C | Overall ExperienceEvan and Jeff were very accommodating and helpful - Thank you both!
Michele R | Online Move InA plus
susan f | Overall ExperienceEat staff ever … Isaac Tracy Mathew and another fella working with Isaac I forgot his name at the movement . Wonderful polite well groomed , caring , staff. The kind one might find in a hospital where life and death happening . These men care about U-Haul clients
Cornelia B | First ImpressionsThere was a pigeon trapped inside the facility and there were feathers and bird droppings through out the facility. We had reserved a 10' truck that was not available when we arrived. We did receive a 15' truck at the same cost, but that did not offset the extra cost of gas. We had also prepaid for two small boxes and requested a hand dolly that did not make it to the reservation switch from a 10' to a 15' truck, so we had to pay for a more expensive appliance dolly. The truck had been swept out, but the front of the truck and windshield were covered in bugs. I tried to buy a cheaper lock, but the clerk talked us into a more expensive combo lock. We had trouble using it and one of the technicians at the shop helped us to get it closed. When we arrived at our destination we could not get it open. We had to call roadside assistance to come cut the lock off. It took them almost two hours to arrive from Denver. He was very helpful and nice and it only took him about 5 minutes to get it off.
GEOFFREY S | Overall ExperienceThank you
KAMILLA P | First ImpressionsNice to know our stuff was secure in a nice facility.
Paul C | Overall ExperienceThe person who helped me over the phone was very helpful. His name was jeff
Eric W | First ImpressionsAlways nice to work with these guys.
MARION H | Overall ExperienceHorrible you do not pro rate. I had the unit cleaned out on the due date of the 28th and checked out on the 29th yet I still have to pay the whole month! This is a shameful business practice!
Patrick M | Overall ExperienceThe person who helped us, Jeff, was fantastic. really nice, patient, very helpful even though our initial reservation was given away to someone else (not by him) he helped us get a new unit and a free month to make up for it. Love Jeff
James B | First ImpressionsKyle was extremely professional and very helpful! There was another employee whose name I didn’t catch that also went above and beyond by loaning me a tool so I could remove the combination lock on the back of the trailer.
Dylan S | First ImpressionsMy bad experience started after I set up my storage. It's the highest -priced storage facility in town, so you would think their online account system would be flawless. That's not the case. I've set up autopay from day one, but it's failed every month, despite repeated setup and confirmation, and I've been assessed a hefty late fee twice now.
Delisa A | First ImpressionsExcellent facility. Helpful staff. Will return if I need storage again.
Michael L | Overall ExperienceMore folks NEED to work here! And have a GOOD job!
Mike M | First ImpressionsDeberían tener un storage abierto siempre, para eso está el código de acceso también…. Sino que nunca sirve el código y siempre está cerrado…
Juan O | Overall ExperienceThe price was way too high for the size of Unit. Only rented it because it was the only thing available within 30 miles. The closing time of 7pm made it very difficult to access with my work schedule, they never fixed the alarm system in the 3 months I rented. Even just asking them to unlock the sliding door took 15 minutes because I had to wait in line to talk to the only employee they had in the office.
TRAVIS K | Overall ExperienceNice staff!
Patricia R | Overall ExperienceThe staff were great! Thanks guys
Douglas A | First ImpressionsThe facility kept our things safe and dry and the staff is great, so 5 stars in that regard. But the move out experience was frustrating. We cleaned it, submitted our photos and move out request online. One week later the request was still pending and they had charged our account for the next month plus a late fee. I had to call to get it sorted out, which makes me not trust the online system.
Colleen F | Overall ExperienceIt started when I needed a small storage unit. Priced as advertised on the wall and in flyers differ. One employee gave me a coupon for one month free and the other said it was not valid unless I had driven a rental truck. One employee assigned me a small unit after another and several were with belongings of customers that were held up because of lack of payment. Eventually she gave me a slightly bigger unit. I had already paid for the smaller unit and understood it to be your policy that if a smaller unit (the one the client wanted) is unavailable then the next one up is given at the lower price. A month later when I get a bill it is $30 higher than expected. I go ask several times in person and I am always told that the supervisor will take care of lowering my bill, that I just need to swing by when she is in. Eventually I coincide with her but she says, in a short manner, that she will not adjust anything and that the higher fee was to remain. As soon as I could I emptied the unit and cancelled my contract. You understaff the facility too, whenever one goes the line is short but customer care takes forever.
Carlos I | Overall ExperienceNeither of the employees could help with what I needed so we decided to go somewhere else, and the price was way too high, we found a space almost triple the size for 30 dollars less
Yaron G | Overall ExperiencePlease change the email on my account to : wil.shellhorn@gmail.com Thanks, Will Shellhorn
Will S | First ImpressionsTuvimos un inconveniente,habíamos pedido el storage grande y no tenían en el centro, pero nos dieron 2 pequeños. EL SERVICIO TELEFÓNICO DE UHAUL FUE MAGNÍFICO
Ana A | First ImpressionsVery busy store
Lorraine S | Overall ExperienceVery happy The free one month was awesome coupon and incentive
JOSHUA T | First ImpressionsEveryone I came in connect with was helpful and very friendly.
Debra S | First ImpressionsVery friendly staff.
Julie P | Overall ExperienceSam was awesome! Great service!
Sandra J | Overall ExperienceI chose to get a uhaul to get the storage offer. After my long trip I stopped by to drop it off and unload my things. They sold my storage, didn't have me on file and gave me a 5x5 instead for a packed 6x12 trailer and a filled suburban. I had to extend my trailer time and pay 80 for a different storage mentioned by the staff. So now I've paid more than double what I was contracted.
BRANNON R | First ImpressionsHere's the small thing first. You might want to update and revise your wording on office hours and access hours. I was under the impression that after checking into my unit that I had until 10pm access my unit. While moving my things into my units(argh!) I was told I needed to be out by 7pm... I was moving cross country and got there at 5:30pm. Here's the big one. I reserved one of your biggest units since I had a lot of stuff. I called 2 or 3 hours ahead of arrival to make sure everything was in order and was assured by the lady everything was and the unit was ready. When I got there I was told that my reserved big unit was not available like I was assured and have paperwork on. It was to be on first floor as well so my 75 year old father didn't have to take stairs. I was offered 2 smaller units that barely allowed my furniture to fit nicely and not pretty much everything is just thrown in these two units because of size constraints and time allowed. My plan for the big unit was to make everything accessable to me when needed, it is not. Why have reservations for your units if you can't honor them? Again I called to confirm 2-3 hours before my arrival and was assured that it was there waiting for me! I would have looked elsewhere, but couldn't take the time to do so on account of the time I arrived, returning back from Seattle, and that the trailer was due back in Laurel the next day. The two guys that were helping me we're fine even though I was quite frankly very angry at this situation. They did try to help as much as possible. I could rattle on and on over this, I will end with I am great disappointed with u-haul and its failure to honor its word. I expect more from the people here in MT.
Tate S | First ImpressionsThey did a great job
herman g | Overall ExperienceThe staff here are young guys which is fine. Not sure if it’s because they are very busy. But just not overly kind or friendly. We have 3 units in Pleasanton CA where we live. It’s spotless And has a courteous staff. 2 weeks into having this unit I received a phone call from a young man there letting me know he had let a patron inadvertently cut our lock off thinking it was his unit I could not understand why it wasn’t one of the workers there. His response to me was mistakes happen. Then tells me keys are hung up on the wall for the new lock. I asked him to please put them in the safe and that I would have. A friend come pick them up. Completely inconvenient. Happy to be done with this unit. Thank you
Korey C | Overall ExperienceI was thankful for a safe climate controlled place as I needed it quickly. It was great to get the first month free, a bummer to find out they do not pro-rate so last month had to pay in full even though we moved out 3 days into the billing cycle.
April D | Overall ExperienceWonderful experience, thank you!
Michelle F | Overall ExperienceUhaul as a company is a low life rip-off organization. They hide fees where ever they can, they dishonestly attempt to lure people into traps to make them pay for things they don't need
anthony s | Overall ExperienceUhaul is a dishonest company that will lie to sell what ever they can. They lied to me and screwed me over pretty bad. I am considering filing a complaint with either the BBB or Consumer Protection Ag
anthony s | First ImpressionsGreat location Helpful
TOM W | First ImpressionsVery friendly and helpful.
April D | First ImpressionsHelpful staff. Uncomplicated return of truck. Very nice offering free storage for a month, but tried to force me to buy a lock for the storage unit when I had my own lock. Did back down in the end.
NORMAN S | First ImpressionsEMILY at the Bozeman office was awesome! The national folks COMPLETELY screwed things up, and never bothered to contact us. So she was left to clean up their mess. & she did so professionally.
LAUREL A | First ImpressionsThi s facility is not open all night. One side of it has a door that needs a staff to unlock. It happens at 7 am. It's okay, they are very helpful.
Margaret F | Overall ExperienceNA
suzanne c | Overall ExperienceSara was friendly and although there were several customers ahead of me, my wait was very short. I would recommend this U-haul location to friends.
Joseph F | First ImpressionsVery helpful and patient.
Margaret F | First ImpressionsI'd like to speak with the manager regarding my access to the UBox last week. Due to staff being on vacation, I was not able to access my box when I needed to even though giving over 24hrs notice.
johnathan d | Overall ExperienceWe did not visit the facility, but worked with the staff to have our u-boxes delivered to our driveway. Michael was exceptional to work with. He was very professional, courteous and prompt. Thank you!
Susan C | Overall ExperienceI was overcharged and am unable to get a receipt with the details. Neither the Uhaul location nor my online account will give me the details of the last charge.
susan b | Overall ExperienceI needed to schedule a U-Box delivery from New York to Bozeman. The staff at Bozeman U-Haul helped me arrange everything at both ends and everything worked out perfectly. An excellent experience!!!
edward s | Overall ExperienceI appreciated the flexibility and promptness. They were willing and ready to make this work for us.
Angela R | Overall ExperienceGM is spot on with customer service & having everything ready & available for customers!
Suzanne G | Overall ExperienceSaid my card was was declined when it wasn't. Would not proceed with move. Discover told me they put in wrong expiration 5 times. After this was fixed my movers had been waiting 2 hrs Stressful!
joe s | Overall ExperienceNo storage unit reserved when I arrived after driving 14 hours from Portland despite a confirmation email. Terrible experience. Staff was not rude but clearly never had any worthwhile service training
Michelle H | ReservationSara was awesome and went the extra mile! Great customer service and kind people!!!
makel h | Overall ExperienceThe staff was useless when my key snapped off in the U-haul lock I was required to use. They refused to cut the lock, and told me to call a locksmith. I had to buy a grinder to cut it off. Thanks!
JOE H | Overall ExperienceVery much appreciate dealing with you. Excellent service.
arvid n | Overall ExperienceThey did great
herman g | ReservationManager Jesse Dingman was professional, helpful, available throughout the whole process. He did an excellent job and should be commended!
CAROLYN P | Overall ExperienceJess was amazing!!
stephanie l | Overall ExperienceWent above & beyond
Kendra K | Overall ExperienceFriendly staff, accommodating, helpful.
ADAM S | Overall ExperienceThe storage unit rental for my son did not come without challenges. I feel once the store manager, Jesse, understood my frustrations he was very helpful. I appreciate what he did for me in closing.
charlotte q | Overall ExperienceThey were extremely helpful!
Jane G | Overall Experience