The vehicle cab was filthy. Other people's trash left on the floor between seats. It had less than a quarter of a tank of gas and we returned it almost 1/2 full. Ride was really rough and brakes were not great. When it rained and we used the windshield wipers, they simply smeared the dirt over the windshield and made it more difficult for the driver to see out the windshield. Our next rental for our July move will not be using this location.
GLENN LCustomer Reviews for U-Haul Moving & Storage of Bristol
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff here was helpful and courteous at every transaction. Highly recommend using them.
Mike T | Overall ExperienceApp wouldn’t work for checking vehicle back in
NEIL CGreat people eager to serve
Marquise DOnly negative is I had reserved a drive up unit a month ago and it wasn't available so I ended up with an inside unit down a couple of hallways which increased my unloading crew time and I had to pay for an additional hour. Otherwise the service and facilities are great!
Valari B | First Impressionsi made my reservation online and that made the check-in and pickup process very simple and quick. The vehicle was just the right size and was easy to handle. The staff at this location does a great job.
JOHN GAt least make an attempt at cleaning the truck. Besides the dirt, the moving pads were thrown in the back, and I had to haul around not one but two dollies. I found a pair of glasses and a lighter when cleaning out the cab. This vehicle was not given attention to during the return/re-rental process. Your communication before the move was great (via text), but then when I had questions, there was no communication.
DAVID PI came to the Bristol, TN location because the Johnson City, TN location was out of stock on the equipment I needed. Shawn was the associate who assisted me, and he thoroughly took care of me. I was originally told (on the phone/call center) that the kind of dolly I needed was also out of stock but that I could "settle" for a regular dolly. Shawn was able to find me the appliance dolly I needed. And I NEEDED an appliance dolly for my moving needs. I do not normally write reviews unless I am dissatisfied. However, I wanted to make sure I wrote this review to shine the light on the helpfulness, efficiency, and friendly attributes of Shawn at the Bristol, TN location. Two thumbs up (but that's only because I only have 2...lol). Thank you Shawn and UHAUL!!!
Lynn VI almost got pulled over because headlights was out other than that it was great employes we nice maybe just check lights and small things more often , other than that no complaints
Chelsea VThe customer service worker was amazing and was very understanding that the app wasn’t working and helped us get the vehicle checked in with no issues.
Mercedes SWe were especially impressed by Todd Schlegle who is in charge of maintenance at this location in Bristol. He went above and beyond in helping us get our auto tow package. Apart from his efforts we would not have had the auto package available even though we had called to add it to our reservation 2 weeks before. We stopped in 3 days before we would pick up our uhaul truck to discuss the safety of the auto package and he reassured us that it would be easy to use and he personally called around to make sure he could find an auto package for us i time for our pick up date and for our oneway trip. A special thank you to Todd. Everyone else who helped us at the Bristol location was very helpful and the person from your roadside assistance came the evening of our pick up on the 25th and repaired our windshield wiper before we hit the road for a 7 hour plus trip the next day. Thank you!
JEFFREY BI have no complaints with this branch in general, they were amazing and really helped us out after UHaul scheduled a different location where the trailer was not at until the day after we needed it.. uhaul as a total screwed us. Bristol uhaul tried to help and make things a bit better.
BRITTANY VThey have been amazing even with a mixup on my unit they were amazing to quickly fix the issue and take a major stress off of me/
Amanda C | First ImpressionsThe facility met all my needs and was well maintained and clean.
Steve R | Overall ExperienceQuick and easy. A true foil to the first location I went to.
ALEXANDER MHighly annoyed with the situation. I reserved a truck to get at 7pm and they failed to make sure the truck was ready. I had to call the 800 number and they helped to fix the situation but I was later getting the truck.
Emily RJust what I needed, and the equipment quality was great
DANE FI had my bike wheel attached to the trailer I rented. I was in constant immunization with several members at that k Location Noah is one name that comes to mind. I called on Wednesday the19th to tell them I had the key and would be there Friday to unlock the wheel and pick up my wheel and loc and chain. The person I spoke with said that’s fine. I got there sat and My wheel lock or chain is nowhere to be found!!!! I was informed that Tony or Troy whoever the maintenance man cut it off. I was still expecting to get my property!!! I called and registered a complaint and I want my property!!!! I will not let this go. I will go to claims court if necessary. Bad business!!! No personal from U-Haul has reached out to me
CHRISTINA HN/A
John NNot sure which location, but I got charged $24.70 with no explanation as to why. This location was well marked and easy to navigate where to park the truck. Smooth drop off. Aside from added fee.
Jesse HReally happy with the overall experience, especially the staff. Super nice.
James H | Overall ExperienceMake legitimate price quotes. The only way you get a truck for $19.95 is if it doesnt leave the lot. Also, hire someone that can read a fuel gauge.
SANFORD HOur storage experience was fine. However, we were disappointed that when we needed to move out only 6 days after the monthly payment due date, NO PARTIAL REFUND at all was allowed. THIS INFO SHOULD BE MADE AWARE UP FRONT INSTEAD IF TELLING US AT THE TIME WE MOVE OUT THAT U-HAUL POLICY IS NO REFUNDS. When we then placed a call to customer service, it sounded as though the general manager could make the call as to whether any of the amount could be prorated if he chose, but since he heard the conversation and didn’t offer to assist it was obvious he would not choose to to. The employee told us they would have given a full refund up to 3 days past the due date, but NO amount prorated after that. TERRIBLE POLICY U-HAUL!
Loretta D | Overall ExperienceWhen received it was clean in the sense of no trash but dirty in the sense of just dust and dirty seats and windows, no biggie though I returned it super clean so I know the next person was delighted
ETHAN GYour employees at this location are great to work with and very customer service focused.
ANNETTE HThe guy at the counter told me to unlock lockbox 6, which seemed weird. He gave me the code... Then I went outside, and there was no lockbox 6. I return inside, and he says, 'Oh, try 5'. So I opened it and got the key, walked to the truck and... its the wrong key.... I go back inside and tell the guy; he says, 'Oh my bad,' and we walk outside together after I ask him to please be sure. He opens lockboxes 4, 3, and 2 before getting the right key out of 2. Next, the same guy was still there when trying to return the vehicle. He was outside helping someone else fill propane or something - anyway - I pulled up, waiting in the truck as the signs instructed me to, and he walked inside the building. I get out and walk up to the door, which is locked. It's 5:03 pm, and they close at 5. I was already here in the car waiting for a few minutes and I am 100% confident he saw me. This means I was forced to do the online return, which was a wildly inconvenient experience within itself. Aside from that, these trucks clearly never get cleaned. There was black residue on the wheel and various knobs for the AC etc. I ended up using a wet wipe that I had to clean it off a bit.
DANIEL RWay more than I expected to pay but, I did what I had to and will most likely be doing it again soon
LINDA MI’m not sure of the guys name that helped us, but he was awesome! Super helpful guy!
JOEL SVery professional and respectful
RICKY FThe 2 gentleman that was at the register were helpful but never came to cut the strap off my unit. I had to do it myself.
Karen J | Overall ExperienceYes I was in a hurry had to drive from Johnson city to Bristol to get an it dog hair an dog food all in it an all that was done was didn't get charged a cleaning fee. I believe I should have gotten some of my money back cause I dine had dog hair all over me,an the back of uhaul was dirty
SHAWNA TI need a ramp to load my wheelchair into the truck please. My number is 276-494-1440 tyvm Linda belcher
LINDA M | First ImpressionsQuick and efficient. Trailer was in excellent shape.
THOMAS JStaff were all attentive and efficiant; easy location to find and to park
DAVID PJoel and his team are just awesome, I recently lost my son and I was devastated and they certainly cared and certainly helped me get through a process of being able to hang on. They worked with me on changing my day or pay. They really are nice people.
dianna t | First ImpressionsSmooth, friendly, fast service
KIMBERLY J | First ImpressionsVery friendly older man was so friendly and kind...i was going through alot at that time..his kindness was awesome...very very clean place...very helpful ppl...uhaul is best storage for sure
SHIRLEY K | Overall ExperienceSuper quick and friendly drop-off
JOSEPH TGentleman that worked with me Was very polite and friendly. He explained everything well.
JOHN SI reserved a utility dolly, and they didn’t have it in stock. Offered an appliance dolly instead. The tank has 1/4 tank when picked up. The app didn’t work to take pictures during pick up. During drop off the app didn’t work again. Had to manually drop off the key according to the app instructions. I was then called the next 2 days asking why I had not turned it in it and I turned it in before the scheduled return time. The second voicemail that was left threatened to call the cops and report it stolen! I called and the rep told me the keys were hung on the wall behind him. They attempted to charge me over $200 and $60 in 2 different transactions. This place did nothing right in this reservation.
Matthew GI've used this location several times when I needed extra storage space. I will do business with them again when I decide to move.
Sondra S | Overall ExperienceService representative was helpful and courteous. There was a small problem with billing but the owner quickly resolve the issue when it was brought to his attention.
DENNIS OCould use new wiper blades
REBECCA NGreat experience
MICHEAL LThey went above and beyond by explaining how to use the system and and how to find my storage building. I believe their names were Noah and Matt or Nate. They were very nice and professional.
Jessica L | First Impressions*My complaint is with UHaul* We drove from TN to Lake Wyle with trailer to help our son move to Florence SC. He rented a lg truck in NC & our plan was to put the items from our rental trailer into his rented truck & drop off the trailer there in Lake Wylie. After arriving, we realized the items we had would not fit in the truck with his items that he had loaded. I called to change my destination drop off of the trailer (which I had for another 24 hours) & was told that I would be charged rent times 2 for this change! So UHaul charged me more money for something that I already paid for. I can understand the charge if I did not notify them of the change or didn't return it in time, but I did! To avoid the double charge, we returned trailer in Lake Wylie & rented it again for Florence. STILL HAD TO PAY TOO MUCH FOR THIS. I've been a long time customer & am not happy now.
MELISSA HDid not put blankets that were ordered.
Jared DThe management and staff of the facility have been exceptionally kind, pleasant, and were always willing to help me in any way they could. I find it appropriate to suggest that U-Haul Corporate issue a commendation to this location as they always meet, exceed, and go beyond in meeting customer needs. Joel is a talented and skilled manager. He doesn't simply manage but surpasses that in his being a leader and guide to his staff. His employee, Todd is a shining example of Joel's success. Todd hasfrequebyly met my particular needs in a being a customer. He has met a few very unconventional need I have had and put in motion his sharp problem solving skills and found solutions. I appreciate and I'm grateful for everything that U-Haul on W. State St. has done for me over the course of my two or three years of doingbusiness with.them. They get a gold star.
Martin D | Overall ExperienceEvery time I have rented from here the guys have always been helpful and easy to deal with from pickup to drop off.
Anthony AEmployees were friendly and efficient. The van had a door sensor that kept going off which was very annoying but other than that everything was good.
FELICIA DQuick and easy rental.
Blake BWell I want to start out with there was no list of rules and regulations handed out from the word go. And two the staff they need to go to school and learn what customer service is all about. And three they change the access hours to the storage building at any given time they would change it I mean I got pictures I don't know exactly the timeline on how they would change it how fast whatever but it will change it seem like from I want to say month to month if not ever 2 months to change. I am now this is directed to corporate you know sometimes people run into a little hard spot and a little bit late on paying something it was as long as you got your money and get your money for the end of the calendar year it doesn't hurt to work with people from you know they might be a little bit short you know what I'm pay you so much in catch you up for about a month or whatever as long as it all caught up by the end of the calendar year but you people won't work nobody you let greed get in your way and I can understand not doing it for people with the poor payment history with you as far as not paying you at all but if somebody's making Force the effort to pay go to work with just a little bit I mean it ain't going to kill you as long as I said you get your money in full by the end of the calendar year. And you got one business day to get your stuff out of our unit well sometimes you got to find help somebody you know to help you not just threatening you know one day then I'm going to lock you out and throw your stuff out like I got threatened at that facility and you're to give a discount instead of raising the rent for people that pay their bill.
Billy C | Overall ExperienceVery helpful staff and services
ROCKY M | First ImpressionsThe truck was clean and everything was good however, all the tires were anywhere between 10 and 15 pounds under the recommended amount of 80 pounds
SCOTT SStaff was amazing! Everyone was super nice.
Bianca B | First ImpressionsOutstanding facilit, staff and clean.
JAMES HMy experience with customer service at this location was very good. The two gentlemen who helped me were nowledgeable, friendly, helpful, professional. My only issue was with the truck I rented. While driving it there was a constant smell of burning rubber that was annoying. When I returned it I made the representative aware. I will say the truck was clean. Other than that I would recommend this location.
DARLENE FGreat rental. Everything went as planned.
JARVIS GThe fuel level and mileage were both incorrect on the truck. In addition, when I went to my storage unit at the same facility it was locked with a red lock from the facility although my storage was paid for the month. Also, when I arrived at the return location in Johnson City, TN the representative was very helpful and even informed me I could've saved money by choosing a local rental option instead of one way option. He asked if the Bristol location informed me of this option, in which they did not. I was also only given the bare minimum amount of miles which ended having to pay an additional amount of miles over because I could not locate the return center. It was not a pleasant experience and I will not go back to the Bristol, TN location for moving needs in the future. I also think U-Haul should prorate rent if you move out of storage unit early.
MICHAEL JFirst off my access code keeps the being denied every time I try to get into the building and every time I open my actual locker the alarms go off
Sue M | Online Move InYou can’t get into your facility after 10 PM some of us work hours that don’t allow us to work until later later around our storage units. Also, the pricing is quite outrageous as opposed to a lot of storage facilities in the area
BEVERLY R | Overall ExperienceI reserved van to help move my stuff and when I went in to pick it up, I was told that if I paid by debit card, there would be $100 deposit held on my card as well however I was told I paid with cash that I could just give them $100 and come back and get the difference when I return the van Upon getting them The cash I was there told that they would not take cash for the van. The only way that I could use that was to get a truck so to move what would’ve easily fit in a 9 foot van I ended up having to pay for a 20 foot truck cost me more than $30 extra due to being lied to in the beginning not only was this one case that I had to deal with the pricing on the storage units had went up from what I was originally told as well and I just simply wanted away from them and find something that was cheaper 24 hour access and dealing with people who were honest
BEVERLY REasy to arrange and pickup is a breeze
Caroline MWas not happy about the water leaking into first storage unit but staff was more than happy to assist in not charging for the inconvenience. Staff is always very helpful and friendly.
TRACEY F | Overall ExperienceShawn and Noah were extremely friendly, professional and helpful! Lisa Kistler
Lisa K | First ImpressionsThe staff was we wonderful!
michelle c | First ImpressionsVery disappointed, every 3 months it seemed that my units were going up 5$ - 10$ without notice. The app need to be adjusted to stop automatically putting you on auto pay everytime you just make a payment. Even tho I would unchecked the box for auto pay. I shouldn't have to do that every month for three years. The late fees were assigned at 12am in the 5 th day. So techniquely when it shud be by end of business day on the 5th. So sometimes my pay isn't in my acct by the 5th so I would have to pay late most months. And with the units being charged up every 3 months then you increase the late fees as well, it just doesn't make sense to use your company. I moved out of my units after 3 yrs and moved into another company that actually is 50 more but TWICE the size. Will not recommend. My mother in FL did the same thing . Moved because of the increase and app putting her on auto pay.
DawneMarie H | Overall ExperienceThey go above and beyond your needs and always willing to help
Susan M | Overall ExperienceNeed my pictures from my unit
Lynn C | Overall ExperienceU-haul partner made changes for my storage needs that was a big benefit and convenience
Michael S | Overall ExperienceN/A
David G | First ImpressionsA phone call to this facility takes care of questions with friendly assistance.
Stephen B | Overall ExperienceEverything was great except the loading and unloading truck bays were filthy. We were the first ones in that morning and had to sweep them out. Nails, screws, trash every where! Storage area had trash too!
WALTER R | Overall ExperienceStaff was friendly and very helpful. Went above and beyond to be sure we had the units we needed on that day. Thank you.
Ann L | First ImpressionsJoel and his team were AMAZING! Loved being able to pull in the truck and use the carts to unload into the storage. Thank you for a great experience, JOEL!!
WALTER R | First ImpressionsGood service on everything .
Dennis S | Overall ExperienceVery nice staff, they were very helpful.
Bob H | Overall ExperienceI paid for 24 hour access to storage, I was assured that I had it, and I needed to have it to stay on my moving schedule. I didn't get it. I was locked out after 10:00. This mistake set me back. It's a major inconvenience. I called customer service and there was nothing they could do. Please adjust my level of entry per my contract. Craig Streetman
crag s | First ImpressionsPleased with service and pricing
Tonya C | Overall ExperienceN/A
Shashikant d | First ImpressionsThere was a slight water leak (middle left side). Luckily I had plastic bins there.
Margie W | Overall ExperienceI'm about to make a call to customer service because I do have another issue that will be discussed with somebody I believe this morning so you might want to check into that after you're done reading this
Josh F | First ImpressionsI have worked in the self-storage business and I can honestly say I was blown away by the people and facilities. The move was stressful (no surprise to anyone) and I called a couple of times along the way. The staff continued to reassure me that my unit would be available even if I was later than expected. The one area of potential improvement was the wait time on the phone due to activity levels. I consider that an HQ problem and not local staff.
TOMMY P | First ImpressionsLights were out above my unit and I complained to the local staff for weeks and even emailed and complained to Uhaul to no avail. This created not only an inconvenience but also a safety hazard. I always had to bring along a light when accessing my unit; this was an unacceptable experience
Richard J | Overall ExperienceThey alarm system and access with the key card is in efficient and seems to be more of a hassle than it should be.
CURTIS O | First ImpressionsThis is one of the best facilities I have ever had the pleasure of dealing with. The staff are super friendly and helpful and will work with you if you need them to.
MELINDA M | Overall ExperienceI wish there was a keypad by the loading doors you pull into and also that you could do something to be able to extend the length of the motion sensor lights. I love the share room
Kathryn P | Online Move InThis last visit there was a new young man that helped me I have never seen he was exceptional at assisting me and helping me to get started with a larger unit. I was disappointed and not the first time another employee was outside on their phone. Sometimes they are out there with a girlfriend instead of being inside assisting customers. Does not seem very professional.
TAMMY R | First ImpressionsI didn’t use storage unit. I returned lock with truck.
Trampas W | Overall ExperienceService is great..I been using them for over 30 years,when is going to ever be for long term customers to finally get either free storage are half price on equipment??
Darrell W | First ImpressionsSometimes you could smell where things had died in other units..
Lanny K | Overall ExperienceFirst rate storage facility. Clean and environmentally controlled. Price is reasonable considering how nice it is.
Daryl F | Overall ExperienceThe alarm goes off much to often and you have to swipe your card over and over to get it to shut up. There is no time to actually move stuff in or out without the alarm going off! They also refuse to prorate if you leave even 1 day into the next billing cycle. Very rude employees.
Julie H | Overall ExperienceSecure facility, never had any issues for 2 years. Good location. If I need storage again I'll keep you all in mind.
Paul F | Overall ExperienceThe only reason I marked the facility was not clean was because of the entry door area. The tenants had left unwanted junk and trash in this area from their units and the floor was sticky with a brown substance the last time I was there. Past those doors, the facility was really clean. Maybe it would help to have some sort of bigger trash can close to the front entry doors.
Chris L | Overall ExperienceThe man inside the store is very polite and helpful.
Linda W | Online Move InVery friendly and helpful staff.
Carl M | Overall ExperienceThe staff was so friendly and helpful.
DELORES W | Overall ExperienceThanks for all
PAUL P | Overall ExperienceI could get no help and wasted 2 months worth of storage.
Lisa S | Overall ExperienceWe loved using the drive-in bay to unload while it was raining/snowing
MATTHEW B | First ImpressionsNeed to consider pro-rating monthly rent if closing out a unit prior to the renewal period.
William D | Overall ExperienceN/A
Seth J | First ImpressionsI am 73 and this place is the most expensive one I have ever used. Late fees ridiculous! Many other places now to use.
LARRY L | Overall ExperienceThe guys who work here are friendly and knowledgeable. Everything with our move in and out went smoothly. Only thing that could make it better would be a loading dock that lines up with the height of a truck or van for loading and onloading heavy items. Come to think of it, they may have and we just didn't see it. I really liked that they have a room for people to leave furniture or items they no longer want or need so you can "shop" and take something you need. Love to see a good recycle/reuse in operation. That is very cool perk at this location.
ADIENA D | Overall Experiencethe only thing not clean/maintained was the back bathroom. everything else was great. i struggled with paying my bill due to recent hard times and I was so graciously allowed to move my belongings instead of these wonderful guys auctioning my things. iI am so grateful and thankful for the understanding of my situation and allowing me the opportunity to keep my belongings. thank you so much. this is a really great faculty!
nicole l | Overall ExperienceStaff went above and beyond to assist me. Young man took me to my unit and assisted me with the lock.
Faye A | First ImpressionsI initially rented a smaller unit because "I don't have that much stuff." Reality appeared about a week later and I needed to upsize. The U-Haul agents were "out of this world" helpful and kind! I have only good things to say about my entire experience with them. *** My initial voyage around the gutted out KMART store was not scenic at all. Brand new partitions lined from wall to wall. Clean, dry, well-lit building. I could NOT find my cubicle! Luckily, the nice cleaning lady informed me I was in the "Do it Yourself" section and I needed to explore the "Toys" section to find my spot. I knew exactly where to go. Away I went! Past the "Kitchen Korner," a 90 degree turn by "One Hour Photo" then a stroll through "Lay-a-Way" and VOILA....I FOUND MY SPOT! Happy I was to release my baggage! The best feeling ever! THANK-YOU U-HAUL! I was delighted with my experience!
Christine M | Overall ExperienceInitially had issues with billing/ auto pay.
Randy C | Overall ExperienceThe only item/ difficulty was the lay out signage was just on the bays… it was difficult to find my unit.
CHRIS M | First ImpressionsI had my guns stolen from opening in ceiling, inside storage unit. The employees didn’t want to call police . I will never use uhaul for any of my needs! Inside job
ROGER B | Overall ExperienceStaff was very helpful, easy to book online and able to set up by automatic payment is a plus, this helps so much being stationed and living overseas and having my items near my family.
Patricia S | First ImpressionsGreat experience
Karen J | First ImpressionsThank You... it's difficult enough moving spare of the moment and everything to push forward void of stress is amazing, comforting and the staff was so accommodating.
Cheri S | First ImpressionsStaff was very helpful with us. We really wish there was a service to move our things to a bigger unit, and have the U-Haul employees move it for us. We literally get 1 1/2 days a week off and work 12 1/2 hours a day five days a week so it’s difficult for us. We also have more things to be stored. 423-278-4002 we work third so a message or text will be great if we don’t answer.
amy r | First ImpressionsEveryone was very helpful, I couldn’t have gotten my gun safe off the truck without help from your employee.
Bob H | First ImpressionsStorage area space on the far left side of building was dirty. Dead bugs and needed to be swept and mopped. Notified the guys at the front desk. They provided excellent customer service.
SHARON E | First ImpressionsThey were super nice and went over and above.
Francis B | First ImpressionsIt was a good experience. Just what I needed when I needed storage.
Cathy M | Overall ExperienceThank you guys!
Crystal P | Overall ExperienceU-haul storage in Bristol, TN is a great place to keep your stuff. You can access your things any time in their climate controlled area. IT is safe, well lit and everything anyone could want in a storage facility.
Paul F | Overall ExperienceVery helpful
JOE C | First ImpressionsEverything went smooth from moving in to moving out. Everyone that we came in contact were very helpful
TERESA R | Overall ExperienceWanted to give a thank you again to Keith Holland.. he set me right up with exactly what I need,ed fast, very nice and respectful man.the experience made me feel like they're is still hope for humanity still yet.mr.holland I wish we all could be just a little like you.thank you.( P.s a little bit of advice to the owner of u haul I would reacamend a raise in pay for mr.holland)3 people I told about my experience are going to store with u haul . Timothy Campbell
Tim C | First ImpressionsNo lock was in the unit as stated by the online check in. Also not a very good looks when there’s roaches just as you walk into the facility. Then to top it off, you have a long term customer stating that they were getting their stuff out of their unit as fast as they could backside the facility was disgusting and the had a water leak right next to their unit.
Kara G | Online Move InThe guys are absolutely amazing and they actually care to make sure your taken care of.
Kerra W | Overall ExperienceNever would fix lock hasp on unit even after calling several times emailing everything
Rick O | Overall ExperienceI moved out of my storage on March 8th I thank each of you for your help
carolyn b | Overall ExperienceThe people who have been of help were all outstanding in service and attitude. Good people all, thank you for outstanding experience.
Miguel D | Overall ExperienceBest U-haul/storage experience in our long distance move! Great facility. Better staff!
Anita K | Overall ExperienceThe guys in store are absolutely amazing. They were friendly and knowledgeable about everything.
Kerra W | First ImpressionsWhen I paid my bill and tried to get my stuff there was a lock other than the one I had used I was not allowed to cut it and take my stuff now you are trying to make me pay more storage with no guarantee I can even get it so basically you stole my property I'm looking into court proceedings but I work out of state
David H | Overall ExperienceI know I will need you again when I relocate, so see ya then. Thanks again and Y'all take care.
Sondra S | Overall ExperienceThe staff solved a complex issue I had in an effective and timely manner. Well done.
Harry C | First ImpressionsfExcellent facility. I gave only four stars because I considered the rental rates to be slightly higher than most competitors.
Joseph H | Overall ExperienceNoah and the entire staff working 2/18 & 2/19 were great to work with. I'm glad to know that I get an entire month free to store my belongings and just because they were so pleasant I feel a sense of ease about my things and continuing month to month rental after the trial ends!!!! Very satisfied how quickly they were able to help me out with equipment rental plus storage on such a short notice because I lost my reservation number. They made a very stressful situation for my fiance and I alot better thanks to their kindness and willingness to help us. Will highly recommend to everyone!
Brittney M | First ImpressionsEveryone was very kind and pleasant
audra z | First ImpressionsUsually always fit my needs
Lou O | First ImpressionsFacility is new,, clean and well maintained. This is the second time that we hav e used this facility and I would highly recommend it
Normand T | First ImpressionsAmber, the associate who signed me up was helpful, friendly and and explained everything about the process so simply that even someone like ME could understand. She is definitely an asset to the company.
Bart H | First ImpressionsThe bathrooms were always dirty wout waste paper. They over charged me on uhaul truck rental
claude p | Overall ExperienceGetting everything setup & going was extremely easy! The staff were very helpful with instructions to access the unit, how to get there, which entrance would be easiest. We also had to make an adjustment, and the staff took care of the problem no sweat! I'm very pleased and would recommend this option to anyone needing some storage.
Christopher H | Overall ExperienceAbsolutely the best experience at this facility for storage rental. The staff was extremely helpful and went above expectations on my storage needs. On a separate note, the recommendation by uhaul for a third party to offload my items, was a disaster. The worst experience. It was over a year ago. I did find a new company to load up all the goods to my new home, and clear out the Uhaul storage. I found a company in Elizabethton TN called Bennett Movers. They were also absolutely the best movers. They treated my personal items as theirs. It was the most enjoyable move experience.
Marshall D | Overall ExperienceI highly recommend this facility. It's clean and secure, the hours are convenient, and the staff is very helpful. Plus, the vast majority of the storage units are in a climate-controlled building, which is well worth the slightly higher monthly fee,
Larry T | Overall ExperienceEvery person I interacted with at this location was absolutely great!! They were friendly, helpful and treated me like they knew me! Thanks for everything ya’ll!!
Valerie K | Overall ExperienceThey left one of my storage units locked with a tag. I did not need it but I could not use it if I had needed it.
James P | First ImpressionsI didn't have my lock in the unit when I got there. But the front desk give me one the the next time I went in the office. No problem
CHRISTINA C | Online Move InOften times there wasn’t staff available. We moved out and couldn’t find anyone to tell. When I called it just rang then got connected to a service desk. She said I have to tell them in person. We were an hour away ! I asked why she couldn’t just tell them herself. You need better software
Kerrie C | Overall ExperienceI would give this area a much higher rating if the loading/unloading garage areas were available, they have everyone walking from the main entrance and placing people in storage units all the way at the end of the building I'd rather not have to do more hard work after I've already been moving all day. So I was dissatisfied with the fact they won't let you use the garage bays for unloading, also when i tried to disarm my unit at the main entrance it let me but then it kept denying me access to get in the door. Luckily there was still someone on site that could put her numbers in and hold the door open long enough for me to get in but even she couldnt tell me why it was denying me access to the door but letting me check in and out. 24 hour access would be nice as well.
Corey W | Online Move InI'm still a customer overall it's a great place. The only thing I wasn't happy with was being charged for some one else's unit. Still waiting for my refund. And still have to fight with my back since the improper payment for the unit made my account overdraft in the middle of a move.
Jay J | Overall ExperienceI didn't ask to take a survey you asked me to take a survey. When soliciting someone for assistance of any kind it should be on the person's terms that you are soliciting from. So if I choose not to answer any of the questions above it should be taken at face value and I should not have to complete a survey in its entirety. Any information that I choose to give you should be good enough. Your customer service lacks because of these types of demands that you're placing on consumers. A customer feels that their boundaries are not being respected because when given opportunities to answer certain questions should they choose not to answer them but forcing them to complete a survey you're not building proper trust and relationships with your customers by doing so. Naturally this will probably fall on deaf ears and toss into a pile somewhere to which it will not be taken to heart and thus the brand loyalty and trust continue to decline.
Patrick M | First ImpressionsProfessional friendly staff who were knowledgeable and helpful through the entire process.
Brenda P | First ImpressionsJoel and his Team were friendly, courteous, and knowledgeable. A pleasure to work with. I've used them about 6 times in the last 2 months and every time was a pleasure.
Gary M | Overall ExperienceA man named Gyles waiting on me during the paper work He was indeed a pleasure to work with him. He is a n asset to the uhaul family. I am in a wheelchair and he was very helpful in getting my account set up. Thanks for a great job
Marylin O | First ImpressionsHad no problems. I would rent from you all again if needed
Alisha K | Overall Experiencetrailer was dirty ! trash & grass ... i asked it be cleaned was promised it would be he removed 1 piece of trash *I cleaned the grass out when I dropped it off in Fla UHAULin general is a PITA ! TOO MANY E MAILS ... SURVEYS ... ETC ***DONT BUY THEIR INS.*** THEIR OWN *INS CO. REPWEST WILL DENY ANY CLAIM W/ ANY CHANCE TO HAVE IT REVIEWED !
Lou O | Overall ExperienceI never had, not even one roach in my house and I go to check my storage unit and now my things are infested with roaches. This facility is clearly doing nothing for cleanliness and infestation. Also, I have access codes but every time I access my unit, alarms go off and I am unclear as to why this is?
Moriah M | Online Move InJoel is a pleasure to work with. The transition was simple.
Gary M | First ImpressionsWhen I first tried to get my unit there was nobody there that knew how to rent me the unit at 10am. After I got my stuff out after a month I had roaches all in my clothes. Bad service and not clean.
TRAVISAUSTIN F | Overall ExperienceThe security system card reader for the entrance to my area of storage was not working well and I could not access directly requiring assistance from the office. The card would read in the office but not at the door. Also, I reserved a 10 X 20 unit online but when I got there they said they did not even HAVE 10 X 20 units. The do have 10 X 15 but none were available so I had to rent two 10 X 10 units.
Sandra W | First ImpressionsThe gentleman Giles that's very nice I worked with me through every issue that I had I would definitely recommend U-Haul to anyone as long as he is working along with Mark and Sean also they all went above and beyond to make sure that my needs were taking care of
Saprina J | First ImpressionsI had no problems but there was another woman that kept setting off the alarm while I was inside. There was also some sort of box that said “poison” in the unit I was renting. Hope you do not have a rodent problem.
Chris L | First ImpressionsI selected Uhaul storage solely because of the first month free. when arriving at the Bristol location, they had no record of my online check in and then they charged me for the first month. This is deceiving marketing and fraudulent. Website says first month is free with one way truck or trailer rental. I will not be staying more than this month.
Connor F | Online Move InGreat prices on units and shipping supplies. They also provide flat dollies to move your things inside. Highly recommend.
Sharon M | First ImpressionsI like because the storage building are on the inside. She was very helpful. Thank you
Donna C | First ImpressionsNeed more carts on hand
caleb s | First ImpressionsThe staff lies, no one is on the same page, I got treated like an inconvenience, and they are money-motivated. They do not care as long as they get their money.
Jacob T | Overall ExperienceGreat service, great location
Kent P | Overall ExperienceEveryone one from Florida to Virginia was very nice, helpful and made this whole process so much easier for me. There was a little snag but it was taken care of without a problem. Thank you so much,
Kristine V | First ImpressionsThe staff members here were more than helpful. You guys are great! Im glad I chose UHaul for my storage needs. Thanks for going above and beyond!
stephanie k | Overall ExperienceArrived at the building for the first time, the automatic doors opened and I walked right in. Went to my unit, opened the door and activated the alarm. Instructions need to emphasize "FOLLOW THESE STEPS OR ELSE" for a better first-time move-in experience. The alarm works great!
Jared S | Online Move InU haul has great deal
larry g | First ImpressionsThere was a slight mixup with my contract. Joel and his team made it right. Even gifted me with a FREE month and a FREE lock. Thanks UHaul!
Christopher W | Overall ExperienceDon’t know who the lady behind the desk is or what her title is, but she completely ignored me. I stood there for at least ten minutes before the two younger guys called me over to their desk. There was a mistake with my reservations but the manager Joel made it right.
Christopher W | First ImpressionsEasy and great location. Prior to my move in I found broken glass in the unit
Brenda B | First ImpressionsThe older gentleman that met me in the parking lot and hung with me throughout the process was excellent? The younger worker at the desk was fast asleep when we approached the desk and had to be woken by the gentleman helping me. The younger man was also very slow in processing requests. He also could not find the size we needed and we settled for a smaller one. When we went to unload, we noticed an empty one of the size we needed. The older gentleman then took over our order as the other man was with a customer. He found the one we had seen was empty and confirmed it was open and rented it to us.
Kevin D | First ImpressionsNo one explained the access card to us so we have been locked out of the storage unit! This was our first time using a Uhaul storage so had no idea we’d get locked out. Staff could have explained it instead of just handing me the card with no instructions. Access hours are suppose to be 24hrs but access stops at 10pm. Not happy about that either
BRANDY H | First ImpressionsVery helpful friendly staff
Diane W | First ImpressionsMost convenient way to move I've ever experienced.
CHANCELEE E | Overall ExperienceOnly issue i had was with insects! Came out with roaches! Notified them several times throughout the months of storage that hallways and units had roaches.
Susan W | Overall ExperienceThe power door has been broken for months and hasn’t been repaired
Nona S | Overall ExperienceThe employees are great and do anything to make moving and storing easier. The facility itself had trash at the doors and hallway. Had a urine smell. Bathroom dirty.
Michelle L | First ImpressionsNo problems whatsoever.
TERRY B | Overall ExperienceI have never had a sale person make me feel so comfortable he was caring as well i would send everyone i know to this location
Tiffany S | First ImpressionsUnits are expensive for the area. Automatic doors at front entrance need repairs.
Andrew f | Overall ExperienceThe staff was very helpful working with me to make sure I was taken care of.
Chris R | First ImpressionsGreat staff and helpful
Richard B | First ImpressionsI moved out a while ago and it took them calling more than 4 times to say my payment was due and me responding with I have told you guys I moved out, for them to finally close my storage unit a month later. There was even mold found on some of my stuff and I had to throw it out and get it replaced even though they have air conditioning. Will not be using this location again :)
Gwendolyn H | Overall ExperienceMoved out August 30, 2021, unable to cancel storage online on my account the option was grayed out. Could not get anyone at the facility itself to answer the phone, when they did answer the phone they hung up on us without saying a word. In addition I called they hundred number for U-Haul and spoke to a tech they told me oh well you’ll just need to go in there, first that wasn’t what I was told when I got to the building I was told I could cancel online or via telephone second I have Covid I can’t just go in there. In addition it show me owing for September and for October, I moved out August 30 oh nothing. It took nine days before I received my cancellation receipt, the customer service with U-Haul is terrible.
Angela R | Overall ExperienceThis location was poorly ran. It was unstaffed hours after it opened. The unit was not closed out 10 days after move out. Very poor experienc
Dawnn T | Overall ExperienceI was a ball of nerves. I'm being evicted . I'm a widow at age 62 and someone thought I was dealing drugs. HOWEVER I FEED THE HOMELESS FROM MY KITCHEN JUST A FEW. BUT I THANK GOD 1 MORE MOUTH WONT BE HUNGRY TONIGHT. SO BE IT I CAN SLEEP IN MY CAR WITH 2 PUPPIES. IM BLESSED....
Emma R | First ImpressionsGreat location with wonderful U-Haul employees make this experience perfect!
Paul F | First ImpressionsI do feel like I was charged unfairly for gas but still wasn't outrageously priced. Will use again...soon actually 😂
Sara L | First ImpressionsThe storage was fine but billing then trying to rectify was and still is a nightmare. Over charged by $265, drove 1hr 2x to get credit Could not do it, then attempted 2 credits 1st for 104.95. Wrote it for 10,495!!!!! Then to rectify charged me 10,495. Due to this my cc co had to reduce available credit. The CHARGE HIT IMMEDIATELY BUT NOT THE CREDIT!!!! Upset disgusted least how I feel
Pamela J | Overall ExperienceAmazing staff
Tristan A | First ImpressionsThe employee s were more than helpful. I will always rent from U - Haul and now one else.
edie c | Overall ExperienceI moved out of the storage unit on the 19th of the month, I paid for the full month on the 15th and was not reimbursed for the balance of the month, the rent should have been pro rated for the month, I had my rent set up on auto payment and for 9 months my rent was paid on time. This is not the way to treat good customers, I also rented several trucks and trailers from this location. I don't believe I will use them again in the future
DANIEL S | Overall ExperienceEasy access to facility and storage units. Wide corridors and great climate control (restroom available inside complex :)
Hector B | Online Move InI'm very well pleased
April D | First ImpressionsDale was extremely helpful and quick in response to my needs on short notice. He was very kind and was an expert at his job.
ALICIA C | Overall ExperienceJoel Thomas is the one who took care of me he done a outstanding job!
Taylor T | Overall ExperienceI called and asked about getting help to unload my truck before arriving to drop off my U-Haul truck and was told no one could help. When I arrived there was 4 people hanging out behind the desk just chatting amongst themselves.
Jaime T | First ImpressionsGreat service! They keep their word-1st month free!! Highly recommend!!
Terry S | Overall ExperienceStaff was very friendly and helpful.
John H | First ImpressionsEveryone was professional & very friendly. Just what we needed after a long & arduous trip complete with road closures & unexpected delays. Even though their systems were down when we arrived, they went above & beyond to accommodate us in spite of the mistakes made by the Denver U-HAUL we'd left from.
VALERIE F | Overall ExperienceVery nice storage facility
Jeffery M | First ImpressionsI received high quality service from the staff right from the start.
Mitchell R | First ImpressionsPlease tell the customer up front they have to have a lock. Think about equipping some units with a rod for hanging clothes.
thomas l | Overall ExperienceThe facility is climate controlled. You back your vehicle into a secure 2 bay area and use a keycard to open the doors to the facility. Once inside you find carts for your use, as well as security beyond what you would expect. If someone tries to open your unit without first scanning your keycard to gain entry an alarm sounds and security is alerted. UHaul seems to have this storage thing covered!
KIMBERLYJOY B | First ImpressionsCourteous and professional staff that actually made the experience enjoyable!
Normand T | First ImpressionsVery friendly experience! Thank you
Rose M | First Impressions