Customer Reviews for U-Haul Moving & Storage of Capitol Hill

Rating:

1.0

The fuel was below half a tank when I picked it up but I was told I have to fill it up to half a tank when I drop it off. Also, the app didn’t work and delayed me as I was trying to check in to take pictures. Ultimately I wasn’t able to use the app. Also, I reserved a flat furniture dolly over a month ago and I really needed it for the move, but when I got there there were none left. I was relying on Uhaul to have the equipment they said it would have but they didn’t. I would’ve gone elsewhere if I had known that because I really, really needed that dolly.

Rating:

1.0

Our U-Haul died on us after we had just loaded it. Not sure what the issue was but the Customer service at the 26 K ST location in Washington DC was so poor it is laughable. Jenai who works there was so incredibly rude and unprofessional it's appalling. I have had 100% outstanding experiences in the past with UHaul, however this experience stands out. Jenai should be reprimanded for her behavior, and perhaps be taught how to properly handle customer encounters. Honestly the UHaul dying on us was not even that big of a deal. I get it, it was annoying but stuff happens, but the way the UHaul team handled our experience is why I am so distraught.

Rating:

5.0

Very helpful very helpful

Rating:

1.0

I am very frustrated with this location. They charged me an extra $17 and told me to call back the next day for a refund. I proceeded to call back the next day and they said they’d call me back but never did. I would really like a refund.

Rating:

4.0

i dropped off after hours, and there was another vehicle blocking the driveway (parked there) which made me have to drive a bit and then enter through the exit driveway. also, the key return slot was almost entirely unmarked on a building somewhat removed from the actual lot (there was another non-uhaul building in between). It was pouring rain, and there was no signage. The only way we found the key drop was because another guy who had been there for awhile looking all over for the drop slot pointed it out to us

Rating:

1.0

I ordered furniture dollies but there were none. The guy just said “we don’t have any” then refunded the rental of these. This could have been communicated during booking two weeks earlier instead of at the time of rental so I could have arranged something else. Instead I had to purchase a dolly for 3 x the rental cost and am now stuck with a U-Haul branded dolly I no longer need or have space for. I originally hired a 9’ van but the van provided was much smaller than originally specced. I had to upgrade this to a 10’. No big deal as the price was the same, except the mileage cost, but this shouldn’t have needed to happen. The after hours key drop box is not clearly labeled.

Rating:

5.0

My experience was very good. The representative was very pleasant and professional.

Rating:

3.0

The vehicle was fine and all, had no issues with that. But I did make the mistake of leaving my apartments keys in the van, only realizing after I turned the van key in. My big issue is that it took 3 1/2 hours for roadside assistance to show up and open the door, a process that took no more than 2 minutes. Not only was I forced to wait for an absurd amount of time, but I was forced to wait through a thunderstorm (this occurred after hours). Then, on top of all of that, the original roadside assistance guy, who was supposed to show up in about 30 minutes, bailed out after 2 hours. Then, I was given a different roadside assistance guy whom I had to wait another 90 minutes for. While I had no issues with the vehicle, the roadside assistance was a nightmare (the guy who ultimately showed up and got the keys for me was great).

Rating:

5.0

The person working when I dropped off was incredibly helpful and went out of his way to help me. He was great!

Rating:

4.0

Satisfied.

Rating:

2.0

No one there. Terrible signage

Rating:

4.0

The over-the-phone was quick and clear- picking the track went smoothly, I didn't have to wait very long for my paperwork

Rating:

2.0

There was almost no staff around and those that were around were indifferent to the customer. There was one young man who was very helpful. The lot was completely unattended.

Rating:

1.0

At this point I don’t believe I will rent again from U-Haul after my experience

Rating:

5.0

Everything is perfect!

Rating:

2.0

Upon arrival the process was relay quick and easy. I was instructed to take my paperwork outside and ask for a person whose name began with a B. Byron possible. I stood and waited as an employee continued to walk past, so I went back inside to inquire if I were at the correct spot, of which I was. I proceeded back to the lot as the employee continued to ignore my presence (in blistering heat). I finally approached the employee who was quite dismissive to me from my introduction. He proceeded to reassign me a vehicle because the original vehicle that was assigned was behind the one he gave me. Long story short, this guy clearly did not want to assist or do his assigned to provide a vehicle for me. Gas supply of the pickup vehicle was just over a quarter of a tank, leading to me having to fill the tank in rush hour traffic, and searing heat. It was horrible. The clerk where I checked in was awesome, the vehicle clean on the inside, however the overall customer service became crap when I entered the lot to retrieve the vehicle. I also return the vehicle with more gas then what I picked up and did not receive a credit. So no, I would not recommend U haul particularly if they continue to have that parking gentlemen employed without proper retraining. Thank you for allowing me to comment.

Rating:

5.0

everything went well

Rating:

1.0

One of the worst experiences ever - I will never visit this location again and has made me start looking for other truck rental companies

Rating:

5.0

I was having trouble with the QR code, trying to log into the website to finish the rental, but one of the nice folks working there took pity on me and processed the return herself. This was especially welcome, since I wasn't sure I had enough battery left on my phone to call a Lyft in an unfamiliar city, and spending the power on the return might have left me stranded. Kudo's all around.

Rating:

5.0

The person who was serving me was eating a meal while helping me. I felt like I was interrupting her dinner.

Rating:

2.0

The locations front desk staff does the bare minimum to help the customer. They showed zero interest in the job which suggested they didn’t want to be there. Front desk staff equals 1/10.

Rating:

3.0

Stood in line for 30 minutes to get the truck rental

Rating:

3.0

Check in was super confusing, staff wasn’t much help and was chatting about personal lives at front desk while customer line built up. Manager not very professional. Sent me to go get a truck that wasn’t even on the lot, no one could find it. Then sent me to another truck which was triple parked in. Finally was able to get my truck after an hour of figuring this out at the store. Truck was in ok condition and did have a tire monitor system warning light on. It worked for what I needed but glad I don’t need to use a uhaul again

Rating:

5.0

I disliked only having electronic return as an option.

Rating:

2.0

The location ran out of dollies despite our reservation for one, and there was no apology/workaround given. It was phrased as, "I'm going to have to take that charge off your account because we don't have any more." There was also broken glass in front of the truck that we informed the staff about--no action was taken.

Rating:

3.0

I chose the mobile pickup option so it would go faster, but I still had to wait for the people at the front desk to give me my keys. Didn’t enjoy that.

Rating:

5.0

The front desk staff provided exceptional customer service from checkin to return. The young lady walked me through mobile check in for the first time. As a technologists the application is well designed and provided an exceptional user experience.

Rating:

1.0

The UHaul app was difficult to use. The staff on-site seemed to go out of their way to be unhelpful. They were impolite and unwelcoming.

Rating:

2.0

Customer service was bad all around. I placed my reservation on the app for a mobile pickup. My key was supposed to be in the lockbox, but the lockbox was empty. All doors to it were open and all keys gone. Fortunately, I happened to be picking it up while the office was open, so I was able to get a new key from the customer service desk. At the desk, the employee was not pleasant or communicative. She wasn’t busy at all, so I don’t know why she seemed so put out talking to us. When I got to my van, none of the items I had ordered were there. I had paid for 2 dollies and furniture pads. I went back to the customer service desk where she said we had to get those items ourselves from the shed they have out back. The shed itself was incredibly disorganized. All of this ate into the time I paid for with this truck. Very frustrating. Overall a bad experience. The only reason I’d use this U-Haul location again is because it’s the most conveniently located. Otherwise, do not recommend.

Rating:

5.0

Nothing - we had a wonderful experience!😊

Rating:

1.0

The two staff working the morning of 7/31/25 were completely disengaged; it was as if me needing assistance was an inconvenience for them. I had to go back and forth from the “customer service” representative to the parking lot attendant multiple times. Once I checked the vehicle out and it was time to collect the additional equipment, the lot attendant was no where to be found. Once he finally appeared he simply said “yeh?” as if that is a professional way to respond to a customer. When I informed him I needed the rental equipment he simply opened the storage facility, pointed to a broken furniture mover and shrugged his shoulders. At no point did he try to assist or find a solution. I had to call and go to another Uhaul store outside of DC to get the equipment (and better customer service). I know these aren’t the highest paying jobs out there, but if they don’t want to do the minimalist tasks that are required, and in a manner that at least somewhat appears to be helpful, they should find employment elsewhere. Even though it’s conveniently located, I will never use that location again.

Rating:

1.0

The location don’t have parking and it’s horrible to park our own vehicle and then take the u haul.

Rating:

1.0

Uhaul seems to price gouge in the DC area. I rented a bigger 20' truck a couple weeks later in another area and it was a third of the cost. Having confirmed my rental two days prior, I was called at 430om the afternoon prior to my next AM pick up and told there were no trucks and no dollies, pads, etc...Basically my order was moved to another place. When I went into person to fix. Out what was going on, the woman behind the counter was rude and cold and even said "I don't even normally work at this store." She should work at any store with that attitufe. Having no choice I went to the other place and they took had neither of the dollies ordered and had 9 of 24 furniture blankets ordered. Mind you there.were a dozen for sale inside the store. I would not recommend Uhaul in the DC area to anyone.

Rating:

1.0

I don’t understand why yall have so many hidden fees. I don’t get why you don’t refund the insurance when the U-Haul is returned. The mileage should also be returned if all of it wasn’t used. I was quoted for one price.

Rating:

3.0

Good for self check out.

Rating:

2.0

I reserved a appliance dolley… but then I get there morning of the move and they have none… Took me longer to move as a result and was threatened by rude staff with fines. Will not be recommending this location moving forward and will advise friends that uhaul is unreliable in equipment needs.

Rating:

1.0

Back door of van wouldn’t open. U-haul was aware of this and yet still rented the van to me. I wasn’t able to get my mattress into the van because the back door wouldn’t open. Waste of money.

Rating:

3.0

I ordered a dolly and it was not provided. How do I get a refund for that portion of my bill?

Rating:

5.0

I had a really good experience at this location. The manager and her staff were very helpful with showing me how to electronically sign in and get my vehicle.

Rating:

1.0

I was charged a day extra for no reason

Rating:

1.0

nothing you can do to improve, bad service and still the customer. I was over charge for $40 concerning the gas because I did not take the time to check

Rating:

2.0

The after hours drop off was confusing. No one was parked in the spots just the return equipment lanes. Also when I go to pick up the equipment I rented, they didn’t have any of it???? They didn’t have furniture dolly’s, furniture pads, or the other stuff I rented. I ended up just buying the dolly’s so whatever but if they didn’t have any for sale I just wouldn’t have been able to move. You should put on your website if the equipment is available or not. This could cause major inconveniences. The whole purpose of me renting the U-Haul and not hiring movers is because I was also able to rent the equipment. I can’t move my furniture all by myself.

Rating:

1.0

Customer service rep was so rude, ignored me, then yelled at me. Horrible customer service!!!

Rating:

4.0

I thought this U-haul location was clean and organized. However, reserving some spots for customer parking would be beneficial. Additionally, some staff members were not very patient and understanding with questions and concerns. Meanwhile, others were very kind and considerate. Good experience.

Rating:

3.0

i had reserved equipment to rent and it wasn't available for pick up. so i had to go out of my way and buy the furniture pads and equipment, instead of paying a cheaper amount. there were only 2 people availabel to assist people and so it was a lot of waiting around and not being able to get efficient help

Rating:

1.0

The staff is unfriendly and ill informed! Last time for me!

Rating:

2.0

The employees were excellent and helpful. No issue with them. I booked the truck and equipment on-line. When I got there, I was informed the location never has 'Dollys' to move things. If you don't have it, ever, don't offer it on the app. I would have made arrangements to bring one. Then I was told the truck I reserved was unavailable. Other folks seemed to be having some challenges getting trucks they reserved. Finally, after some good work by the employees I was offered a much bigger truck. I took the truck but was charged the full rate (not that it was a lot extra money for my purposes, but they should have honored the original rate in this case, but I had to move.) I understand UHAUL is at the mercy of customers returning their equipment on-time but it truly seemed to me as a first time user of UHAIL that this must happen frequently. Need better asset tracking. This seems to be a bigger probelm than customers not returning equipment on time. The employees who helped us were friendly and did eventually offer me an option that worked and I thank them.

Rating:

2.0

The staff is distracted and slow. Lots of personal convos and not enough customer service

Rating:

3.0

Customer service upon picking up my rental looked disorganized and didn't provide the right instructions.

Rating:

2.0

There were 6 people behind the counter having personal conversation, only 1 was helping customer so I had to wait until that customer finished. When I got the counter she wasn't able to help her and had to get her coworker next to her to help with my transaction. If they're sitting at the computer they need to be more attentive to customers waiting

Rating:

2.0

I reserved a dolly. I’m small and really needed it to help me move. The staff weren’t rude however they seemed distracted by their non-work convo at times which didn’t help my frustrations with the situation

Rating:

2.0

The fully digital experience left a lot to be desired, having a person there as part of the process is necessary. Further because they didnt properly input the gas from the previous user i was charged for gas despite having filled it well above the near-empty i left with.

Rating:

1.0

There was not a single dolly available when I picked up. Imagine moving without anything on wheels.

Rating:

4.0

My overall experience renting equipment through U-Haul was fine. My experience renting labor to help load the van was AWFUL. I booked two helpers through U-HAUL and NO ONE SHOWED UP to load the van I had already picked up and paid for. I had reserved an elevator and a loading dock space at the apartment building. NO ONE SHOWED up to load the van. U-Haul says not their problem, contact movinghelp.com, they book the movers even though on U-Haul site, Movinghelp.com says not their problem - the movers are all separate businesses and they just book them and take the money. So DO NOT BOOK MOVING HELP through U-Haul or Movinghelp. No show. No apology. No help.

Rating:

5.0

I am very much appreciative for the service rendered.

Rating:

1.0

Air conditioning was nonoperative in the truck.

Rating:

2.0

Nobody inside really wants to help you they switch my appointment to self serve although I chose to deal with an actual person. The equipment that I requested was not in the vehicle when I received it. I was on a time schedule so I did not return inside to retrieve the equipment. I took pictures showing that I didn’t have it. When I returned the vehicle to you all I couldn’t even get the parking lot but I tried my best. I put the truck key I had back in the lock box because I couldn’t locate the drop box. The one brown skin girl that did help me directed me and helped me to get my key when I was inside I do appreciate her.

Rating:

4.0

Because the office is not immediately adjacent to the parking lot, and because there is another business as well as trees, etc. between the two, the office is hard to find and it's not clear where one should go when picking up. Signage or a full-time attendant on the lot would be helpful. Not related to this particular location: The UHaul app is SO cumbersome and slow when it comes to checking a vehicle out and providing all the necessary documentation. I like the automated aspect of some of it but overall it needs to be made more intuitive and streamlined.

Rating:

3.0

Truck was not cleaned - found eyeglasses and children's toys under the seat

Rating:

4.0

Thanks, everything was sweet unto the end. I find myself paying for a empty locker for a month because I closed account to late. I am sure they will rent that space to someone else. Also, I recall buying my lock but they asked for it back. Other than that...👍

Rating:

1.0

This was the worst and most dangerous U-haul I have ever been in. The mirror will not adjust and I had to driver over 500 miles (from DC to Detroit) with the most dangerous road trip ever. When I got to the drop off location, the attendant said the reason why I couldn't adjust the mirrors was because the last person had them tightened to much. Also, Did I mention that because I was driving the entire trip with practically no working mirrors, I almost tipped over the truck a couple times as I kept on driving off the road. Did I mention I was almost side swiped by a semitruck on the freeway. I hope you take this truck out of service as it doesn't belong on any road.

Rating:

2.0

I waited for 40 minutes in store when this was meant to be a contactless reservation. The system was supposedly down, but when I asked for a third time for an estimated time (my movers, hired through U-Haul, had already arrived at my place), someone was suddenly able to figure it out on their computer. The whole operation was so disorganized and frustrating. I also asked for a few additional products as part of my truck reservation that I was not given, and still charged for. Won’t be using U-Haul again.

Rating:

3.0

Staff a bit rude but overall not too bad of an experience.

Rating:

2.0

Self service centers without useful staff or directions that align with the online directions is another sign of a declining society. If U-Haul wants to run a business, actually run it. Don’t make me do it on my phone. Trucks were clean, at least.

Rating:

5.0

I was charged twice for my rentals

Rating:

5.0

Excellent service entirely.

Rating:

5.0

The manager the you lady is so nice and helpful

Rating:

5.0

Always check your mirrors in case they are loose. You don't want them to dip or swivel out on the road. I come to the Capitol Hill location because of the good customer service and friendly atmosphere. Other locations are closer and larger, but I like to stick with a good thing. Jenai, the manager is first to arrive at 7am. She is always available for questions and gets back to you when you ask for help. Adrian and Alvin, whom I also see a lot, are very competent and can accommodate people like me who are special needs. On my last trip, a tire went flat, I scanned the QR code on my receipt, help came quickly, a man by the name of Christopher Williams. It was a difficult job, the truck was fully loaded and parked on a steep incline. He really hustled and muscled. He kept at it until he had jacked the truck up far enough to swap a tire. We kept our schedule! Thank you.

Rating:

5.0

Everything was great Byron was awesome. He really went above and beyond to help my move go smoothly. Great addition to the U-Haul Family. Will definitely refer anyone that’s Looking for a family friendly atmosphere. Love U-Haul..,

Rating:

5.0

Only issue was told gas was full, but was 3/8 when went to the truck (corrected on the app)

Rating:

5.0

The desk associates were very helpful. They switched a rental made accidentally to a different day and the ease of getting the truck in and out helped the move tremendously.

Rating:

1.0

Where to start, there was the last minute bait and switch on the reservation type that forced me to use their mobile pickup and drop off which requires egregious permission for location tracking, there was the threats from staff that my not wanting to allow location was "suspicious" and weren't going to rent the truck to me, there was their assurance and flat out lie that they only access location when you pick up and drop off the truck, my device logged 57 location accesses from U-haul services over the course of ~7 hours after I allowed it access to my location at the time of rental, which was my concern because I specifically opted to not do mobile pick-up because of the privacy policy around location and tracking of it. So, to say I'm dissatisfied is an understatement. Absolutely gross practices.

Rating:

2.0

The lady call me with a attitude asking me am I finish with the storage didn't say who she was nor said what company was representing just ask for James and am I finish with the unit not storage unit just un̈it I had to ask who was I talking to

Rating:

5.0

staff was helpful and professional

Rating:

3.0

The self storage unit is in an awkward place to park your truck to be able to back in and unpack your truck. The cars were blocking the driveway so I had to wait. The managers vehicle was blocking the truck so I had to wait awhile until she returned so I couldn’t leave immediately and wasn’t able to return properly

Rating:

5.0

The man behind the desk. SMH. Great personality laughter greeting next time I need to storage unit . I will be right back there. Even if I need to drive farther than needed. Just a great person to deal with.

Rating:

5.0

The friendly staff says it all on Capital Hill.

Rating:

4.0

My only issue is that one time I reserved a unit, and the day I came to use it, it had been given to someone else.

Rating:

5.0

Great staff and thanks for your help!

Rating:

5.0

I had some issues with accessing the storage unit after hours. The manager was nice enough to give me a refund. I want to also add that the service from everyone that I encounter was top-notch my friend and I were talking about how impress we were because our past experiences haven’t great. But this location is doing something right. The staff are amazing.

Rating:

5.0

The staff was very professional and knowledgeable which I appreciated. I have already sang your praises to others.

Rating:

5.0

Super helpful and friendly staff and efficient process!

Rating:

5.0

The staff was knowledgeable and helpful- I really appreciated them especially when I was moving out and they made it easy and quick!

Rating:

2.0

Need better supervisors and also better communication skills, talking to customers and Delilah customers also let them know that understand the rules and regulations of the storage unit instead of giving them a contract. Also be mining them how the business is run. Sometimes people forget what you supposed to be doing at the U-Haul so yes, I put this score as a reason is because leadership and comprehension and understanding and communication is the key of business and also leadership for business consultant solutions for other business who want to come and use the storage unit as a business or as a customer, it was actually poor but it’s OK. I know what to do for now I’m learning my life is new everybody learn something so learning.

Rating:

3.0

Staff is not super responsive. They don't really focus on offering a good customer experience

Rating:

5.0

Delonte was so helpful in getting me set up with a storage unit and renting a truck. Had to come back the next day to finish moving and the staff and owner were exceptional as well. 1000% would recommend. Super patient and willing to problem solve.

Rating:

3.0

Staff clueless and opening is difficult to fit objects in.

Rating:

5.0

The staff was professional, courteous, friendly and efficient.

Rating:

5.0

Any time needed, super helpful and friendly team. I congratulate them and even did it to one orally. Thanks to all.

Rating:

5.0

Staff was very helpful and friendly.

Rating:

5.0

The staff is always open to help and answer any questions. Great customer service !!!!! Love the location and the cleanliness

Rating:

4.0

Short staffed at location, but was still able to resolve any questions I had.

Rating:

5.0

Perfect.

Rating:

5.0

I cannot say enough positive things about my experience with this location - I am honestly sad I don't need to store anything anymore because they were so great to work with. Every single member of the team was helpful, friendly and proactive in making sure I was taken care of. This "above-and-beyond" level of service was especially appreciated as I am currently living halfway across the country. I would recommend this location to anyone in the DMV who needs storage and if I need a storage unit again I will be coming back here. Thank you!!!!

Rating:

4.0

The staff were very helpful and much appreciated.

Rating:

5.0

I had been unemployed for quit some time and I worked with Jenai Shirriel and I can’t say how AMAZING to work with in closing down my unit. This included many personal items, such as, family photos of my family and friends. Ms. Shirriel was kind, professional and always quick to return phone calls. Thank you Ms. Shirriel! 5 STARS.

Rating:

4.0

It's been a good experience good experience for me

Rating:

5.0

Wayne Perry had great customer service skillls. And he was very helpful

Rating:

4.0

Had a little trouble getting the manager to finalize the move-out request, but after checking in with them a couple of times via phone it was finalized.

Rating:

5.0

Had to get a small unit so I might get another storage unit. No big ones available

Rating:

4.0

The staff was professional and extremely helpful.

Rating:

2.0

We found several roaches by my new storage unit, alive and dead. We immediately cancelled our rental. The staff were very helpful and understanding

Rating:

2.0

The front staff person was rude, cursed, was watching a training video and generally acting like everything was my fault even though he had to call someone to ask how to do literally everything. Worst customer experience I have had in a long time!

Rating:

5.0

Excellent customer support

Rating:

5.0

Amazing staff 5/5 The actual storage sliding lock was a bit finicky and hard to open at times (this could have been in part because I had a lot of stuff in a small unit). Overall, my experience was amazing and I'd recommend.

Rating:

5.0

I am a satisfied customer.

Rating:

5.0

Great customer service.

Rating:

5.0

The staff was excellent and very helpful from the opening and closing of storage unit

Rating:

4.0

I thank them for holding my items, and allowing me access to them when convenient for me.

Rating:

5.0

Greatly appreciated & highly recommendable.

Rating:

4.0

Vagrants in the vicinity and sometimes inside made use of the facility less pleasant. Employees were generally exceptionally friendly and helpful. Overall good experience.

Rating:

5.0

Been renting from u -haul for 5-years great place very nice people always helpful

Rating:

5.0

Amazing! Awesome!

Rating:

4.0

I was pleased to get the space I needed at the time of my need.

Rating:

5.0

Uhaul has a great, modern customer service business model. Their online platform let's you easily start/stop a storage rental and do a self check out of boxes in the store. Amazing. Saved me a bunch of time. When I needed personal help I I quickly got to speak with a helpful person in the store.

Rating:

5.0

Wayne & his team are not only friendly and helpful but also awesome problem solvers! I will most definitely continue to use them as my first choice for anything hauling related, but I will tell all my friends to do the same. And I recommend them to everyone! Thanks again!!!

Rating:

5.0

All three of your your workers at 26 K street went above and beyond to accommodate me I was so happy I handicapped and they helped me so much and you have a great team together they work well and they were training a young man step by step from the computer to the floor that young man was professional and very eager to learn the computer and help me! Awesome 🤗🤗

Rating:

5.0

Exceptional service, couldn't be more satisfied. Would definitely recommend although the pricing is a bit on the steeper end.

Rating:

3.0

Like most everything it's expensive. I don't like having a rat feeding station in my locker. Nothing like giving the rats an invite to come in. Better places to put them

Rating:

5.0

The staff assisted me in every way, making the out of state experience amazing , safe and comfortable. Thanks again.

Rating:

5.0

The staff member on duty was extremely helpful, knowledgeable and courteous.

Rating:

5.0

Offer guards to customers to stop water from running into lower storage units when floors are moped.

Rating:

5.0

Great service

Rating:

5.0

Wayne has done a great job fixing some previous issues during the other manager's time there. I had a great experience!

Rating:

5.0

See you guys next year!!!!!

Rating:

5.0

The employee who helped me on duty that Fay was extremely helpful and just plain nice. He went above and beyond in helping me with the cargo trailer and the rental process. He deserves a raise and a promotion …

Rating:

4.0

Everything went well except for the garage loading door being broken. That was really annoying for move-in. Other than that, all good. Clean, cool, nice staff

Rating:

2.0

For the price, the unit was small. I felt nickeled and dimed. The parking situation was impossible.

Rating:

3.0

I interacted with you office staff twice; getting the unit and closing the unit rental. The staff that assisted me, two different persons, acted like I was "bothering" them. Is not what they said or what they did, it was their attitude. Their tone of voice was like they were mad, like they hated being there. They are the face of your company, the one I prefer for my moving and storage needs. I don't need pleasantries or even greetings; but, I don't need to feel like I'm a burden to you. I'm the customer! The paying customer. Based on this experience I'll never use U-Haul services in DC.

Rating:

3.0

It is my first time requiring uhaul services, it was late and it almost close for regular busines hours which compel me to get the "24 hours access service" which by the way I just needed for that particular day the 27th of jul. I needed to storage my stuff on the 27th of jul, so between go and get my stuff and come back, the store would be closed, so the least I would have expected as a some sort of compliment for a new customer would have been to wave the after hour charge for a day, no big deal it is just a thinking, and the to be obligated to buy some specific sort of padlock it is kind of absurd but anyways it is what it is other than that I rate your service average. Customer service? Excellent. Policies? Not very good for customers. My opinion.

Rating:

5.0

Chris was very helpful! Cleaned my unit and answered all my questions!

Rating:

2.0

Had all my stuff moved out of my unit before I was due to be charged for a new month, but office hours were closed so I couldn't formally close out my account until the next day, and I was automatically charged for a full month regardless. I will not be renting a unit from uhaul in the future, nor would I recommend anyone to uhaul due to the uncompromising, all-or-nothing contract and refusal to prorate unused days.

Rating:

2.0

I have a code to get into the storage area after hours, but the code doesn’t work after hours. It only works on the office door. That set me back a day.

Rating:

5.0

Dear U-haul, You have been good to me. After months of being late, you still managed to give me a settlement which I a small for all those months. Thanks for your kindness. It's, Payvay

Rating:

5.0

Thank you Chris and staff.

Rating:

1.0

Very rude and unhelpful.

Rating:

1.0

So disappointed all my stuff that was in the unit is destroyed there was rats and rat poop all in all in the unit

Rating:

5.0

You and your staff were always courteous helpful and personable. your levels of professionalism and competence, I will always have a pleasant memory of and I would recomend your facility to anyone who asks me for a suitable place to store their excess belongings, THANKS FOR EVERYTHING!

Rating:

1.0

When we opened the unit, all of our items were covered with a film of white dust. Something must have fallen from Above. It took A lot of work to clean off our stuff. It was concerning as we don’t know what it was and whether it causes a health risk. The office staff were unhelpful and just said - we should have gotten insurance. Unacceptable!

Rating:

5.0

I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.

Rating:

5.0

This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the store

Rating:

5.0

The gentleman were very helpful when I arrived and explained everything to me in detail. Will be renting a small U-haul van when we have to empty out unit in late August.

Rating:

5.0

Good convenience😊

Rating:

3.0

Your storage wasn’t bad but the small storage cost so highly.

Rating:

4.0

Manager was great! Helpful and friendly

Rating:

3.0

One guy kind rude to me because I am deaf. I tried to talk him about storage. I left then go back to storage. Other man helped me . It much better. It not bad.

Rating:

5.0

I give you excellent for cleanliness, friendliness and other good marks now. I hope you continue improving your service. Thanks for your hard work

Rating:

5.0

It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. Thanks

Rating:

5.0

Very friendly staff!!!

Rating:

5.0

Top notch!!! These folks know how to run a business using the long lost art of great customer service. It was a very good experience.

Rating:

5.0

All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.

Rating:

5.0

The team there was very helpful. They were great. Thanks.

Rating:

4.0

It was a pleasure doing business with you.

Rating:

2.0

Very unorganized and lengthy process

Rating:

2.0

I was told that I would not be charged for a second month if I moved out by September 3rd. I moved out on the 2nd however I was still charged.

Rating:

1.0

I would have rated you excellent and I eould have referred you to other patrons. The reasons why I won't? My last receipt showed my rental would have cost me $79.00 had I rented the following.

Rating:

5.0

Excellent service!

Rating:

5.0

Very responsive service, answered all of my questions and were transparent about pricing and options.

Rating:

4.0

none

Rating:

5.0

No comments

Rating:

4.0

Staff was great. Paid for the location in close proximity to our house. The premises look clean, but moving my materials out, I did see a mouse scurry from one unit to another early in the evening.

Rating:

5.0

Great customer service.

Rating:

4.0

Will use U-Haul again.

Rating:

5.0

Very polite, professional, friendly and accommodating.

Rating:

5.0

5star

Rating:

2.0

Didn't let me make payment arrangements

Rating:

5.0

Christopher Lyle is the best man in the business. I never leave comments but sometimes when you see a true gem you have to let people know. Thank you Mr Lyle for making a bumpy ride smooth.

Rating:

3.0

The place was fine. The staff generally could not answer questions and I could never reach them via phone - they always had it forwarded to the national answering service

Rating:

3.0

The storage facilities were fine but the last two times I've been to this location the loading dock has been completely blocked by construction equipment.

Rating:

5.0

Highly recommended!

Rating:

1.0

The loading dock was blocked by construction equipment even though I was told it would be available. It was very difficult to use the storage units without the loading dock.

Rating:

5.0

The staff was very professional, and the manager even went above and beyond to allow me to get in to a unit when I was trying to finish packing and get on the road. Very happy and satisfied.

Rating:

5.0

Thank you for being my summer storage place!

Rating:

1.0

I called the location to confirm the reservation, and was told by the guy on the phone that reservations are on a first-come basis only...when I already had a reservation. Cancelled immediately.

Rating:

5.0

They make it easy to use and explain it all clearly. Couldn’t be any better.

Rating:

5.0

The capitol hill is the best run uhaul facility in the washington/Maryland area. The staff is competent, helpful and attentive to customers' needs. Your manager Chris is by far the best I encountered

Rating:

5.0

Good customer service.

Rating:

5.0

Wonderful office and staff that have always been there for numerous moves as I've moved kids to DC. Rentals trucks are great and the storage is also great. Nice helpful staff.

Rating:

5.0

Clean and nice facility!