Customer Reviews for U-Haul Moving & Storage of Capitol Hill

Rating:

2.0

Self service centers without useful staff or directions that align with the online directions is another sign of a declining society. If U-Haul wants to run a business, actually run it. Don’t make me do it on my phone. Trucks were clean, at least.

Rating:

5.0

I was charged twice for my rentals

Rating:

5.0

Excellent service entirely.

Rating:

5.0

The manager the you lady is so nice and helpful

Rating:

5.0

Always check your mirrors in case they are loose. You don't want them to dip or swivel out on the road. I come to the Capitol Hill location because of the good customer service and friendly atmosphere. Other locations are closer and larger, but I like to stick with a good thing. Jenai, the manager is first to arrive at 7am. She is always available for questions and gets back to you when you ask for help. Adrian and Alvin, whom I also see a lot, are very competent and can accommodate people like me who are special needs. On my last trip, a tire went flat, I scanned the QR code on my receipt, help came quickly, a man by the name of Christopher Williams. It was a difficult job, the truck was fully loaded and parked on a steep incline. He really hustled and muscled. He kept at it until he had jacked the truck up far enough to swap a tire. We kept our schedule! Thank you.

Rating:

5.0

Everything was great Byron was awesome. He really went above and beyond to help my move go smoothly. Great addition to the U-Haul Family. Will definitely refer anyone that’s Looking for a family friendly atmosphere. Love U-Haul..,

Rating:

5.0

Only issue was told gas was full, but was 3/8 when went to the truck (corrected on the app)

Rating:

5.0

The desk associates were very helpful. They switched a rental made accidentally to a different day and the ease of getting the truck in and out helped the move tremendously.

Rating:

1.0

Where to start, there was the last minute bait and switch on the reservation type that forced me to use their mobile pickup and drop off which requires egregious permission for location tracking, there was the threats from staff that my not wanting to allow location was "suspicious" and weren't going to rent the truck to me, there was their assurance and flat out lie that they only access location when you pick up and drop off the truck, my device logged 57 location accesses from U-haul services over the course of ~7 hours after I allowed it access to my location at the time of rental, which was my concern because I specifically opted to not do mobile pick-up because of the privacy policy around location and tracking of it. So, to say I'm dissatisfied is an understatement. Absolutely gross practices.

Rating:

2.0

The lady call me with a attitude asking me am I finish with the storage didn't say who she was nor said what company was representing just ask for James and am I finish with the unit not storage unit just un̈it I had to ask who was I talking to

Rating:

5.0

Reserved a hand dolly, but one wasn’t available when I picked up truck

Rating:

5.0

staff was helpful and professional

Rating:

5.0

The drop off process is self serve. I wish there was an attendant to help

Rating:

4.0

The on-line check-in was tedious and difficult to manage. It would have been much quicker to check in with a live agent who was just sitting there waiting for us to resolve technical questions. Uploading the driver’s license was the most bothersome. I recommend an interface better suited to Apple users as well.

Rating:

2.0

The customer service at the counter not good, doesn’t provide any help and when customer had questions she try to ignore saying just scan the code. You need to training your customer service counter better!!

Rating:

5.0

I was not a huge fan of the whole verification/reliance on mobile phone process. The sign-in process was the longest I can recall for U-Haul and the tech did not work as reliably as I think the company presumes.

Rating:

3.0

The self storage unit is in an awkward place to park your truck to be able to back in and unpack your truck. The cars were blocking the driveway so I had to wait. The managers vehicle was blocking the truck so I had to wait awhile until she returned so I couldn’t leave immediately and wasn’t able to return properly

Rating:

2.0

Customer service representative was not helpful

Rating:

1.0

Scammy $25 cleaning fee applied for no reason!! Very upset and will not return.

Rating:

5.0

Very welcoming and helpful.

Rating:

5.0

The man behind the desk. SMH. Great personality laughter greeting next time I need to storage unit . I will be right back there. Even if I need to drive farther than needed. Just a great person to deal with.

Rating:

5.0

Very friendly and personable.

Rating:

3.0

It would be really nice if you had parking for my car. I have to confess. Everyone was very nice but next time if I cannot find parking for my car I will look for another location.

Rating:

2.0

There was no furniture dolly in my van or utility dolly. Had to find one in a shed. Still got charged for it

Rating:

3.0

No drop box for keys at this location No attendant at place Dropping off at 9am on a Thursday Waited for 20 min Locked keys in car

Rating:

1.0

Not good service, was given a dented and broken van that made packing the van an inconvenience

Rating:

5.0

I reserved a cart and dolly. They didn't have either but would not credit my account. Said I needed to contact corporate. That shouldn't be my headache.

Rating:

5.0

Front desk guy was amazing but the truck was not in top shape for a long haul. Exhaust leak and is 2025 and no cruise control on a 500+ haul insane. With the prices of rental at least keep the equipment up to date

Rating:

5.0

We rent a lot of U-Hauls — previously always used Takoma Park. Looks like we found a new home.

Rating:

5.0

The online check in can be inefficient. The staff were great.

Rating:

1.0

Customer service was very poor, delayed in problem solving, they pick me on hold several times

Rating:

4.0

My UHaul engine overheated while driving and I was put in a dangerous situation on the side of the highway and had to wait an hour and a half for someone to come check and repair the truck. He confirmed there was NO coolant in the truck and there were no leaks, which means it wasn’t safe to be driving. This caused massive delays in my move and then I was charged extra for it.

Rating:

1.0

Manager was incredibly rude and aggressive and not helpful in helping answer questions or provide assistance.

Rating:

4.0

Shenita at the front desk and Alvin at check in were both patient and kind as I navigated my first rental in a very long time. Van worked out fine and was much easier and more affordable than I had worried it would be - will definitely rent again soon!!

Rating:

1.0

Spent an HOUR trying to find the key drop off box, even after calling the 24/7 line. The box is located on the opposite side of the dominion energy building. Almost too many uhauls to fit ours in. Terrible experience.

Rating:

4.0

There was a little uncertainty as to where the truck I rented was parked - so I had to look for it by license plate number.

Rating:

5.0

Alvin was the staff person who received us upon arrival. He showed us how to access the app on our phones so that check in was very mouth. Very friendly and capable.

Rating:

4.0

Better signage from the street to enter the place

Rating:

2.0

The location had very confusing instructions and the after hour key drop off was very hard to find. There was no clear place to unload and leave the moving materials.

Rating:

1.0

The checkin and checkout were separately but similarly awful. I didn’t want to do everything on an app and it added so much unnecessary time at the beginning and end. Especially at checkout, it was so unnecessary for me to do everything and take all the pictures when there was an employee there who could have just visually verified everything for me. Waste of my time and unprofessional. The company may be trying to save money on personnel but as a customer I’m clearly not saving any money from the company’s cost cutting and unprofessionalism.

Rating:

1.0

Staff was rude

Rating:

5.0

Parking lot drop off box was not clear.

Rating:

3.0

Staff not very courteous

Rating:

5.0

The friendly staff says it all on Capital Hill.

Rating:

4.0

My only issue is that one time I reserved a unit, and the day I came to use it, it had been given to someone else.

Rating:

3.0

The check in process is horrible. Licenses should be verified before making reservations not when picking up. Also, for DC locations, the geography of the area means this location could be the most convenient for Virginia/Maryland drivers. There should be some kind of agreement. The check in process took so long that it went 35 minutes into my reservation, which threw off all my other reservations.

Rating:

4.0

Cynthia was amazing. I had some issues and she was able to sort it out asap. Loved her friendliness and professional demeanor all while trying to keep angry customers happy!

Rating:

5.0

Good customer service. Efficient check-in and out

Rating:

4.0

The windshield was dirty and the windshield washer fluid was empty or not functioning. The app is beyond frustrating to use. I should be able to scan my license when I place the rental order not at the last moment when I am in the dark and it is freezing cold. In fact I loaded my license the last time I rented so I should not have to do it again. And the app implied I just needed to lock the van and drop off the keys. It was only after I left that it got around to loading another window asking for milage and fuel level, etc. Check out ZipCar for a well done app.

Rating:

5.0

Excellent accommodations & understanding associates

Rating:

5.0

Every one was helpful and pleasant

Rating:

4.0

improve the app. it has lots of bugs and does not have full capabilities.

Rating:

5.0

The staff was kind of courtesy thank you.

Rating:

2.0

Even though there were 3-4 people working behind the counter, none helped me check into the rental, even though I had chosen "Pick up at Counter" when making my reservation. They required I checked in with the U-Haul QR code. There is littler service in the building and it took a very long time to complete this process. Then, when we got to the van finally, there were 3-5 inches of snow all over the van. We had to find a broom and remove all of the snow so we could safely drive. Then, when we tried to start our drive (after taking photos of the van), the tire pressure was low. It took another 10 minutes to have someone fix our tire pressure. When returning the car, we were instructed that we had to use the app to check-in, even though there was a man working. The app is absolutely atrocious, and force quit on me twice. It took over 15 minutes to check the van back in. This was not a good experience at all.

Rating:

1.0

Better people for customer service, and im talking about the call center! Most trucks and vans are not clean and damaged. Was charged more than i should

Rating:

5.0

Awesome staff!

Rating:

1.0

I don't know where to start - the staff was rude. The front desk wouldn't check me in. She made me use the mobile check-in, which I hate because the process is so bad on a mobile device. I specifically select counter check in when I reserve a truck, because I know how bad the mobile check in is. That didn't matter - she made me do it on my phone and stared at me while I did everything on my and struggled. Every time I had a question she seemed mad that I asked something. Too busy talking to her colleague about getting breakfast and her baby, which was apparently in the showroom storage unit behind her?!? The truck was FILTHY - the interior was covered in a sticky substance, huge holes in the seats, gas cap was broken, visor broken - I could go on forever. Staff on the lot made me go into a storage shed and get the dolly and furniture pads I paid for in advance - didn't bother to help, just pointed me to the shed and told me to get it myself. I've rented from Uhaul for years, and I don't expect a lot, but this was comically bad. I wish I could give negative stars.

Rating:

3.0

The route from arriving to the station all the way to leaving with the truck is confusing. Where should I start? Where should I continue?

Rating:

5.0

Manager was very welcoming and helpful.

Rating:

5.0

Excellent customer service from owner!!

Rating:

5.0

Customer service was great location 26Kst ne Washington dc

Rating:

5.0

Great staff and thanks for your help!

Rating:

5.0

I had some issues with accessing the storage unit after hours. The manager was nice enough to give me a refund. I want to also add that the service from everyone that I encounter was top-notch my friend and I were talking about how impress we were because our past experiences haven’t great. But this location is doing something right. The staff are amazing.

Rating:

5.0

The staff was very professional and knowledgeable which I appreciated. I have already sang your praises to others.

Rating:

5.0

Super helpful and friendly staff and efficient process!

Rating:

5.0

The staff was knowledgeable and helpful- I really appreciated them especially when I was moving out and they made it easy and quick!

Rating:

2.0

Need better supervisors and also better communication skills, talking to customers and Delilah customers also let them know that understand the rules and regulations of the storage unit instead of giving them a contract. Also be mining them how the business is run. Sometimes people forget what you supposed to be doing at the U-Haul so yes, I put this score as a reason is because leadership and comprehension and understanding and communication is the key of business and also leadership for business consultant solutions for other business who want to come and use the storage unit as a business or as a customer, it was actually poor but it’s OK. I know what to do for now I’m learning my life is new everybody learn something so learning.

Rating:

3.0

Staff is not super responsive. They don't really focus on offering a good customer experience

Rating:

5.0

Delonte was so helpful in getting me set up with a storage unit and renting a truck. Had to come back the next day to finish moving and the staff and owner were exceptional as well. 1000% would recommend. Super patient and willing to problem solve.

Rating:

3.0

Staff clueless and opening is difficult to fit objects in.

Rating:

5.0

The staff was professional, courteous, friendly and efficient.

Rating:

5.0

Any time needed, super helpful and friendly team. I congratulate them and even did it to one orally. Thanks to all.

Rating:

5.0

Staff was very helpful and friendly.

Rating:

5.0

The staff is always open to help and answer any questions. Great customer service !!!!! Love the location and the cleanliness

Rating:

4.0

Short staffed at location, but was still able to resolve any questions I had.

Rating:

5.0

Perfect.

Rating:

5.0

I cannot say enough positive things about my experience with this location - I am honestly sad I don't need to store anything anymore because they were so great to work with. Every single member of the team was helpful, friendly and proactive in making sure I was taken care of. This "above-and-beyond" level of service was especially appreciated as I am currently living halfway across the country. I would recommend this location to anyone in the DMV who needs storage and if I need a storage unit again I will be coming back here. Thank you!!!!

Rating:

4.0

The staff were very helpful and much appreciated.

Rating:

5.0

I had been unemployed for quit some time and I worked with Jenai Shirriel and I can’t say how AMAZING to work with in closing down my unit. This included many personal items, such as, family photos of my family and friends. Ms. Shirriel was kind, professional and always quick to return phone calls. Thank you Ms. Shirriel! 5 STARS.

Rating:

4.0

It's been a good experience good experience for me

Rating:

5.0

Wayne Perry had great customer service skillls. And he was very helpful

Rating:

4.0

Had a little trouble getting the manager to finalize the move-out request, but after checking in with them a couple of times via phone it was finalized.

Rating:

5.0

Had to get a small unit so I might get another storage unit. No big ones available

Rating:

4.0

The staff was professional and extremely helpful.

Rating:

2.0

We found several roaches by my new storage unit, alive and dead. We immediately cancelled our rental. The staff were very helpful and understanding

Rating:

2.0

The front staff person was rude, cursed, was watching a training video and generally acting like everything was my fault even though he had to call someone to ask how to do literally everything. Worst customer experience I have had in a long time!

Rating:

5.0

Excellent customer support

Rating:

5.0

Amazing staff 5/5 The actual storage sliding lock was a bit finicky and hard to open at times (this could have been in part because I had a lot of stuff in a small unit). Overall, my experience was amazing and I'd recommend.

Rating:

5.0

I am a satisfied customer.

Rating:

5.0

Great customer service.

Rating:

5.0

The staff was excellent and very helpful from the opening and closing of storage unit

Rating:

4.0

I thank them for holding my items, and allowing me access to them when convenient for me.

Rating:

5.0

Greatly appreciated & highly recommendable.

Rating:

4.0

Vagrants in the vicinity and sometimes inside made use of the facility less pleasant. Employees were generally exceptionally friendly and helpful. Overall good experience.

Rating:

5.0

Been renting from u -haul for 5-years great place very nice people always helpful

Rating:

5.0

Amazing! Awesome!

Rating:

4.0

I was pleased to get the space I needed at the time of my need.

Rating:

5.0

Uhaul has a great, modern customer service business model. Their online platform let's you easily start/stop a storage rental and do a self check out of boxes in the store. Amazing. Saved me a bunch of time. When I needed personal help I I quickly got to speak with a helpful person in the store.

Rating:

5.0

Wayne & his team are not only friendly and helpful but also awesome problem solvers! I will most definitely continue to use them as my first choice for anything hauling related, but I will tell all my friends to do the same. And I recommend them to everyone! Thanks again!!!

Rating:

5.0

All three of your your workers at 26 K street went above and beyond to accommodate me I was so happy I handicapped and they helped me so much and you have a great team together they work well and they were training a young man step by step from the computer to the floor that young man was professional and very eager to learn the computer and help me! Awesome 🤗🤗

Rating:

5.0

Exceptional service, couldn't be more satisfied. Would definitely recommend although the pricing is a bit on the steeper end.

Rating:

3.0

Like most everything it's expensive. I don't like having a rat feeding station in my locker. Nothing like giving the rats an invite to come in. Better places to put them

Rating:

5.0

The staff assisted me in every way, making the out of state experience amazing , safe and comfortable. Thanks again.

Rating:

5.0

The staff member on duty was extremely helpful, knowledgeable and courteous.

Rating:

5.0

Offer guards to customers to stop water from running into lower storage units when floors are moped.

Rating:

5.0

Great service

Rating:

5.0

Wayne has done a great job fixing some previous issues during the other manager's time there. I had a great experience!

Rating:

5.0

See you guys next year!!!!!

Rating:

5.0

The employee who helped me on duty that Fay was extremely helpful and just plain nice. He went above and beyond in helping me with the cargo trailer and the rental process. He deserves a raise and a promotion …

Rating:

4.0

Everything went well except for the garage loading door being broken. That was really annoying for move-in. Other than that, all good. Clean, cool, nice staff

Rating:

2.0

For the price, the unit was small. I felt nickeled and dimed. The parking situation was impossible.

Rating:

3.0

I interacted with you office staff twice; getting the unit and closing the unit rental. The staff that assisted me, two different persons, acted like I was "bothering" them. Is not what they said or what they did, it was their attitude. Their tone of voice was like they were mad, like they hated being there. They are the face of your company, the one I prefer for my moving and storage needs. I don't need pleasantries or even greetings; but, I don't need to feel like I'm a burden to you. I'm the customer! The paying customer. Based on this experience I'll never use U-Haul services in DC.

Rating:

3.0

It is my first time requiring uhaul services, it was late and it almost close for regular busines hours which compel me to get the "24 hours access service" which by the way I just needed for that particular day the 27th of jul. I needed to storage my stuff on the 27th of jul, so between go and get my stuff and come back, the store would be closed, so the least I would have expected as a some sort of compliment for a new customer would have been to wave the after hour charge for a day, no big deal it is just a thinking, and the to be obligated to buy some specific sort of padlock it is kind of absurd but anyways it is what it is other than that I rate your service average. Customer service? Excellent. Policies? Not very good for customers. My opinion.

Rating:

5.0

Chris was very helpful! Cleaned my unit and answered all my questions!

Rating:

2.0

Had all my stuff moved out of my unit before I was due to be charged for a new month, but office hours were closed so I couldn't formally close out my account until the next day, and I was automatically charged for a full month regardless. I will not be renting a unit from uhaul in the future, nor would I recommend anyone to uhaul due to the uncompromising, all-or-nothing contract and refusal to prorate unused days.

Rating:

2.0

I have a code to get into the storage area after hours, but the code doesn’t work after hours. It only works on the office door. That set me back a day.

Rating:

5.0

Dear U-haul, You have been good to me. After months of being late, you still managed to give me a settlement which I a small for all those months. Thanks for your kindness. It's, Payvay

Rating:

5.0

Thank you Chris and staff.

Rating:

1.0

Very rude and unhelpful.

Rating:

1.0

So disappointed all my stuff that was in the unit is destroyed there was rats and rat poop all in all in the unit

Rating:

5.0

You and your staff were always courteous helpful and personable. your levels of professionalism and competence, I will always have a pleasant memory of and I would recomend your facility to anyone who asks me for a suitable place to store their excess belongings, THANKS FOR EVERYTHING!

Rating:

1.0

When we opened the unit, all of our items were covered with a film of white dust. Something must have fallen from Above. It took A lot of work to clean off our stuff. It was concerning as we don’t know what it was and whether it causes a health risk. The office staff were unhelpful and just said - we should have gotten insurance. Unacceptable!

Rating:

5.0

I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.

Rating:

5.0

This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the store

Rating:

5.0

The gentleman were very helpful when I arrived and explained everything to me in detail. Will be renting a small U-haul van when we have to empty out unit in late August.

Rating:

5.0

Good convenience😊

Rating:

3.0

Your storage wasn’t bad but the small storage cost so highly.

Rating:

4.0

Manager was great! Helpful and friendly

Rating:

3.0

One guy kind rude to me because I am deaf. I tried to talk him about storage. I left then go back to storage. Other man helped me . It much better. It not bad.

Rating:

5.0

I give you excellent for cleanliness, friendliness and other good marks now. I hope you continue improving your service. Thanks for your hard work

Rating:

5.0

It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. Thanks

Rating:

5.0

Very friendly staff!!!

Rating:

5.0

Top notch!!! These folks know how to run a business using the long lost art of great customer service. It was a very good experience.

Rating:

5.0

All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.

Rating:

5.0

The team there was very helpful. They were great. Thanks.

Rating:

4.0

It was a pleasure doing business with you.

Rating:

2.0

Very unorganized and lengthy process

Rating:

2.0

I was told that I would not be charged for a second month if I moved out by September 3rd. I moved out on the 2nd however I was still charged.

Rating:

1.0

I would have rated you excellent and I eould have referred you to other patrons. The reasons why I won't? My last receipt showed my rental would have cost me $79.00 had I rented the following.

Rating:

5.0

Excellent service!

Rating:

5.0

Very responsive service, answered all of my questions and were transparent about pricing and options.

Rating:

4.0

none

Rating:

5.0

No comments

Rating:

4.0

Staff was great. Paid for the location in close proximity to our house. The premises look clean, but moving my materials out, I did see a mouse scurry from one unit to another early in the evening.

Rating:

5.0

Great customer service.

Rating:

4.0

Will use U-Haul again.

Rating:

5.0

Very polite, professional, friendly and accommodating.

Rating:

5.0

5star

Rating:

2.0

Didn't let me make payment arrangements

Rating:

5.0

Christopher Lyle is the best man in the business. I never leave comments but sometimes when you see a true gem you have to let people know. Thank you Mr Lyle for making a bumpy ride smooth.

Rating:

3.0

The place was fine. The staff generally could not answer questions and I could never reach them via phone - they always had it forwarded to the national answering service

Rating:

3.0

The storage facilities were fine but the last two times I've been to this location the loading dock has been completely blocked by construction equipment.

Rating:

5.0

Highly recommended!

Rating:

1.0

The loading dock was blocked by construction equipment even though I was told it would be available. It was very difficult to use the storage units without the loading dock.

Rating:

5.0

The staff was very professional, and the manager even went above and beyond to allow me to get in to a unit when I was trying to finish packing and get on the road. Very happy and satisfied.

Rating:

5.0

Thank you for being my summer storage place!

Rating:

1.0

I called the location to confirm the reservation, and was told by the guy on the phone that reservations are on a first-come basis only...when I already had a reservation. Cancelled immediately.

Rating:

5.0

They make it easy to use and explain it all clearly. Couldn’t be any better.

Rating:

5.0

The capitol hill is the best run uhaul facility in the washington/Maryland area. The staff is competent, helpful and attentive to customers' needs. Your manager Chris is by far the best I encountered

Rating:

5.0

Good customer service.

Rating:

5.0

Wonderful office and staff that have always been there for numerous moves as I've moved kids to DC. Rentals trucks are great and the storage is also great. Nice helpful staff.

Rating:

5.0

Clean and nice facility!