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RALPH LCustomer Reviews for U-Haul Moving & Storage of Carol Stream
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was very cold on Saturday, and Nick went out of his way to help open the frozen rear door. Thank you!
GREGORY TThere’s nothing to improve. Your location is great and with your employee Nick everything was taken care of
JUAN MAll the employees were very nice and had explained everything to us, great location and people who work there. We use this location a lot and will go back
GEORGE RTeam was kind and helpful. Return felt like it could be a bit smoother but wasn’t terrible.
BRIAN GGreat experience!
PATRICK KClean Great staff
WILLIAM W100% satisfied !!!
JOSEPH MI had a really frustrating experience with this U-Haul location. When we arrived, the truck was frozen shut. I went inside to let the employee know and was handed a can of de-icer and told to thaw it myself. That didn’t work and we eventually had to use a board to pry the door open. Once it was open, we couldn’t get it to close and had to ask for help again. The truck was clearly in poor condition overall, and after repeatedly struggling with the latch, a cord snapped. What was most disappointing was that we alerted the employee about these issues before even leaving the lot and they didn’t seem concerned or willing to help. While we were told we wouldn’t be charged, the experience was already a mess before we even drove off. Definitely not the level of service or equipment I expected.
JAMES BThe staff was helpful with my reservation and had the equipment ready to go. The truck however had dirty interior windows and the cargo area had a leak which we discovered when unloading. Some of our items were wet, including a headboard, artwork and boxes of clothing.
JAMES NThe vehicle was dirty. It looks like they didn’t check. And I was charged for gas when I complained. This location was unacceptable. Thanks
JOHNNY TThe worker at the front desk was very nice and helpful. However, he was the only person working at a very busy time, so the line was long. Also, parking at the facility is very limited.
Katalina TCustomer service was outstanding.
BERNITA PNothing. Everything was easy and affordable. Great customer service too-
Kathy KService was great friendly helpful people
WILLIAM WFabulous customer service!!
DEBBY CRonald. Excellent guy, thanks for your help.
WILFREDO AVery friendly and helpful employees.
FRANK EGreat customer service. Will always come to U Haul for my needs.
MICHAEL HThe from plastic bumper cover fell off while I was driving on the highway, it got stuck under the truck. Also the dolly was not secured properly, when I stop at the highway I noticed it was detached and moving around the truck. I didn’t get charged for this but it was a bad experience.
NICOLAS JYou’re truck and internet ads are misleading
THOMAS FThe only reason I would not recommend this location is because they lied to me about the price. What I have initially went in for a quote they told me it was $.99 a mile and when I went to pick the vehicle up, they changed that price to $1.29 a mile. When I called him out on it, he says he never told me that was the price that he gave me and he said that $.99 a mile is for weekdays only. When I asked him for the price I told him what days I was using the vehicle. I ended up paying an extra 20 bucks.
DALE CI rent several times a year and this is hands down my favorite location! Always a great experience! Staff is awesome!
James SThis was my first time visiting this location I like the service the people work there doing everything was easy to rent the truck.
JOSE ASteering wheel was dirty
RUBINA MGreat place
KNUTE OQuick and easy rental.
MICHAEL SAlways a great experience at this location and Nick is great!
JAMES SMy experience with the team was great! Everything was explained and I left feeling comfortable with my decision to move with U-Haul.
HEATHER SNick is awesome!
JAMES SBoth the pick up and drop-off people were excellent and extremely helpful
JAMES HThe only issues we had was that the truck did not have the moving blankets in there. We called the store and let them know to take them off our invoice so we would not be held accountable for them when the truck was returned. Later, we realized the parking or running lights on the trailer were not working. Roadside assistance came out to our over night lodging and was able to switch some fuses around to get it working for the early morning start we had the next day.
MATTHEW JOnce again. Staff very helpful.
PATRICK PEasy transition. Unit was clean and ready and protected by secured, coded doors. No interaction with staff needed.
CHANHSAVAT SGreat experience
RICHARD VNothing to improve! I had the best experience and the best time visiting the store I will for sure be back before the end of the month to rent another truck! Thank you so much for your service and help I appreciate everything you’ve guys have done for me!
STEVIE BKayla is outstanding on her service. She is so proactive. She improves a lot in her service. She is doing excellent job
Norman PGreat customer service
GIUSEPPE MLove that Nick!
ANNA LPerhaps give the wonderful young lady on Sunday around 2pm some additional support...she did a wonderful job but she was busy....even came from behind the counter (while assisting a customer) to give me my paid receipt so I did not have to wait in line. Overall a great experience, which is why we choose to come back. Kudos...
kathi rThe staff were courteous and explained the terms of the contract.
ANTWAIN RExcellent service via phone conversations with UHaul representatives Very nice young man at Carol Stream/Hanover Park office pickup
Anna LEquipment was great, people helping us were so helpful.
ROBERT GNone that I can think of
LISA KEverything was perfect
WASEEM BFriendly customer service and quick pick up and drop off.
JASON GNick was very helpful!! He made it easy in our last-minute time of need.
JEFFREY WNick is absolutely the best to work with. He listens to your needs and most of all has a personality. I would highly recommend this location.
KEVIN PI want to say Nick gave me great customer service. I would recommend everyone to come to this location!!
PATRICK BThere were issues with the app. The employees took care of me great though, so not a location issues but a corporate/app issue.
HEATHER RNick was the most wonderful individual.
Jenee MI dealt with Nick in store, he had excellent customer service and really seemed to care as to what was going on with my situation, you guys in my opinion have an asset on your hands 10/10
JOHN BNick was awesome!
JAMES SAll good. Pleople in the office gave an organized effort, trailer was clean, and both pick up and return were easy.
ROBERT CFriendly and helpful. Efficient service.
Robert DWhen I was dropping off they were be like we don’t do nothing. Not even cared to call someone or help or show a gesture of helping. I like u haul . I use often but will definitely look for other options next time. Thanks again
TEJ BGreat experience
IVAN BEverything went well. Everyone was friendly and helpful.
WILLIAM PFriendly and helpful staff, lots of equipment and supplies
Thomas PThis is a well hidden location, but very well staffed and equipped with just about every option I could imagine anyone needing. Storage, trailers, trucks, and vans of all different sizes. Highly recommend.
MICHAEL OGood customer service and the value was exceptional. I'll rent more often knowing the prices.
STEVE RFor me everything was great, very friendly and helpful people.
CHRISTOPHER MFreindly staff
HELEN GI had a U-Box, no opportunity to see a storage room. Box was fine, lock was intact.
Dawn B | Overall Experience