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Vicki BCustomer Reviews for U-Haul Moving & Storage of Carol Stream
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe clean but not well maintained. In general it ok.
Dmitrii AMy biggest complaint is I rented a 5 x 8 trailer. When I picked it up empty it was very rough to drive There was a sticker on trailer suggesting u needed 150 lbs minimum of tongu weight. As soon as I added weight to trailer it drove fine. Why doesn’t u haul offer some weights when u pick up a trailer or design the trailer so it drives empty better. U always pick it up empty. Drive empty back was just as rough
John RWhen renting a 5'x8' trailer, GET THE RAMP version. Much easier to load and unload than conventional doors.
JEFFREY HRefueling guideline is highly unreliable. There is less fuel markings on the actual fuel gauge compared to what is illustrated on the receipt. This may lead to a visual estimation that could be inconsistent between the customer and service agent. An fuel charge is assessed unfairly based on this discrepency.
Federico DI requested a pick up in Elgin Illinois and a one way trip to Naperville Illinois. I did not know that the location was changed until the day of my move which was 5/30/26. I will never use U-Haul again. It messed up my movers time which is only four hours and that cut into their time, causing damage to some of my furniture, one of which had to be thrown away. Never again.
Marsha MThe pickup location staff were both rude and lacked basic communication skills and did not understand how the Uhaul systems operate. I had a reservation at noon for a one way 20-foot truck and tow dolley. I arrived at 12:07. I was unable to leave until nearly 1:30pm because the system was trying to overcharge me by 500 dollars. It took them 30 minutes of me asking them to call tech support to call and fix the issue. It delayed my journey and my move and elevator reservation. The truck didn't come with a lock, it was dirty inside, had a check engine light on, and one of the two straps of the tow dolley was falling apart causing great frustration. Neither employee was qualified to do their job, and didn't want to help me understand how to set up the tow dolley. Horrible experience all around.
Aaron MNick and his team here are always great! Nice new clean equipment. The storage is well maintained and they take care of their customers! Moved here from CubeSmart and never looking back
Jakub SThe 3 people that helped us were excellent!
SCOTT WVery easy picking up the trailer and when I returned the trailer I didn’t even have to get out of my truck. Very pleased with the service.
Jeremy ONick and Darian were kind and super pleasant to work with. The process was smooth and straight forward which was helpful for a stressful day of moving. Thanks guys!
Jacquelyn GEasy rental with equipment on hand.
Frank LI use this location often. They are always helpful friendly quick and help me get going on my way. Returns are super simple just drop it off and run out. Take care of you. You're on your way.
Roger WThe staff was very friendly and professional. I live 20 minutes away, and although there are closer U-Haul locations, I will continue to return to this one. Thank you.
Daniel BI could not find a person to help me at 4:30pm. crazy.
Carissa LThe manager sucked had to return the trailer and I didn't get a reimbursement
Hossein mEasy process and explanation of equipment. Assistance was great.
Craig DEvery employee was respectful, friendly, knowledgeable, and prompt.
Ron KThere was no parking spots when I arrived.. I would imagine a location of this size would have more parking. I reserved a dolly with my trailer and when I arrived, they did not have any.
NICOLAS MThe staff was so cooperative Nd supportive
KAMRAN HI was given a 9' trailer that was full of drywall debris which I needed to clean (sweep and vacuum) so it would not damage the equipment I was about to transport. Next, I was pulled over by the police because the rear left running light/parking light was not working. When departing, your employee had me check the operation of the hazard lights ONLY. They should be trained to also check parking and turn signals given (as I learned the hard way) they run off separate power wires from the wiring harness which I checked with a multi-meter... all operational. Next, I made two calls to 1-800 Go UHaul while enroute to my destination and was refused the scheduling of roadside assistance because I was not at my destination. Once there, I called again and waited much longer than promised for service to arrive. Once it arrived, I had to take nearly an hour away from precious short time with loved ones while I stood at my vehicle operating and monitoring lights for the repair person who really struggled to solve the problem. This entire rental should have been simple and easy. It was a mess!!
Kirk MThe truck was filthy, customer service was terrible, rude and useless. I waited for almost 15 mins to drop off my rental truck, and there was no one in the store. Would never recommend anyone to go to this location!
Muhammad AEverything great
andy bMake sure the guy that helped me, helps the next person.
Spencer HTook less than 10 minutes to drop off the trailer and get a receipt. Person who helped was knowledgeable and friendly. Would definitely recommend this place to anyone. It's obviously a much larger place and is an actual U-Haul facility.
Kenta SBest prompt service. Excellent staff.
nilesh pThe gentle that set up the rental was excellent and informative and went above and beyond. There was nothing else needed for improvement
CHRISTIAN NBeen here at least 10 times and I’ve always had a good experience. Employees are always helpful.
ANTHONY AWe never received a call the day before to confirm our pick up location, and we were sent to 3 different locations to pick up a truck. This added an extra 2.5 hours of drive time to our already stressful moving day. Our final pick up location was helpful and apologetic and worked with us to accommodate the added mileage to the truck.
Christine JEveryone was helpful! Especially the guy with long hair.
Kunal KThank you, you have great costumer service and I am so happy renting from Uhaul
Getahun DKeep up the good work.
JOHN WI think the cul-de-sac makes car traffic at times Your employee works hard and assistant would help
Sally MStaff very helpful
RAMIL CNick and his team are absolutely amazing people to work with. It has been my experience and I've witnessed the same care and concern with other customers, they always go above and beyond to ensure they can provide the customer with the best solution possible. The location is clean and you don't have long wait times. I would definitely recommend this location to anyone for their storage, packing and moving needs.. Fantastic job team please continue providing excellent service to your patrons
Tree GAll the time very friendly stuff that location
ryszard rI was charged for the two wheel dolly which I never used. Im a professional mover. I have my own equipment.
Keith CThe manager Nick was friendly and knowledgeable.
Kristopher OThe remote checkout process was a lot clunkier than I expected, as it sounded like I just need to click on a simple "return" link but it was more involved and had many steps that I didn't expect. A bit more of an explanation or even a video walkthrough for the customers to view before would be super helpful.
Klio AThe rental and return process was seamless and your staff was knowledgeable and pleasant to deal with.
William CRecieved the trailer made excuses about pickup location denied responsibility passed the buck to a senior manager regarding a call back....Trailer strap came apart caused my vehicle damage as my vehicle came off trailer while driving due to a poorly maintained trailer
Anthony SGreat customer service from Darren
Vincent VThe best store !!!!
FAUTO RPz es muy bien recomiendo todo genial
LUIS O5 stars. No issues with renting a cargo trailer. Clean and well maintained facility and equipment. Thank you.
DENNIS TTruck was a little dirty in cup holders bit overall great experience!
ANEL CThe person who served us in my opinion did not know what was in-stock. Took him over 45 minutes to locate the car trailer . I don't know what the confusion was about . When I made the reservation I figure it should only taken 15 minutes to get other road .
JONATHAN RThey were very helpful and accomodated what I needed.. Customer Service was Excellent
LESETTA PAmazing service
CARLOS LCheerful and helpful. Clean and well organized.
DAVID BI had a U-Box, no opportunity to see a storage room. Box was fine, lock was intact.
Dawn B | Overall Experience