Always a great experience at this location and Nick is great!
JAMES SCustomer Reviews for U-Haul Moving & Storage of Carol Stream
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience with the team was great! Everything was explained and I left feeling comfortable with my decision to move with U-Haul.
HEATHER SNick is awesome!
JAMES SBoth the pick up and drop-off people were excellent and extremely helpful
JAMES HThe only issues we had was that the truck did not have the moving blankets in there. We called the store and let them know to take them off our invoice so we would not be held accountable for them when the truck was returned. Later, we realized the parking or running lights on the trailer were not working. Roadside assistance came out to our over night lodging and was able to switch some fuses around to get it working for the early morning start we had the next day.
MATTHEW JOnce again. Staff very helpful.
PATRICK PEasy transition. Unit was clean and ready and protected by secured, coded doors. No interaction with staff needed.
CHANHSAVAT SGreat experience
RICHARD VNothing to improve! I had the best experience and the best time visiting the store I will for sure be back before the end of the month to rent another truck! Thank you so much for your service and help I appreciate everything you’ve guys have done for me!
STEVIE BKayla is outstanding on her service. She is so proactive. She improves a lot in her service. She is doing excellent job
Norman PGreat customer service
GIUSEPPE MLove that Nick!
ANNA LPerhaps give the wonderful young lady on Sunday around 2pm some additional support...she did a wonderful job but she was busy....even came from behind the counter (while assisting a customer) to give me my paid receipt so I did not have to wait in line. Overall a great experience, which is why we choose to come back. Kudos...
kathi rThe staff were courteous and explained the terms of the contract.
ANTWAIN RExcellent service via phone conversations with UHaul representatives Very nice young man at Carol Stream/Hanover Park office pickup
Anna LEquipment was great, people helping us were so helpful.
ROBERT GNone that I can think of
LISA KEverything was perfect
WASEEM BFriendly customer service and quick pick up and drop off.
JASON GNick was very helpful!! He made it easy in our last-minute time of need.
JEFFREY WNick is absolutely the best to work with. He listens to your needs and most of all has a personality. I would highly recommend this location.
KEVIN PI want to say Nick gave me great customer service. I would recommend everyone to come to this location!!
PATRICK BThere were issues with the app. The employees took care of me great though, so not a location issues but a corporate/app issue.
HEATHER RNick was the most wonderful individual.
Jenee MI dealt with Nick in store, he had excellent customer service and really seemed to care as to what was going on with my situation, you guys in my opinion have an asset on your hands 10/10
JOHN BNick was awesome!
JAMES SAll good. Pleople in the office gave an organized effort, trailer was clean, and both pick up and return were easy.
ROBERT CFriendly and helpful. Efficient service.
Robert DWhen I was dropping off they were be like we don’t do nothing. Not even cared to call someone or help or show a gesture of helping. I like u haul . I use often but will definitely look for other options next time. Thanks again
TEJ BGreat experience
IVAN BEverything went well. Everyone was friendly and helpful.
WILLIAM PFriendly and helpful staff, lots of equipment and supplies
Thomas PThis is a well hidden location, but very well staffed and equipped with just about every option I could imagine anyone needing. Storage, trailers, trucks, and vans of all different sizes. Highly recommend.
MICHAEL OGood customer service and the value was exceptional. I'll rent more often knowing the prices.
STEVE RFor me everything was great, very friendly and helpful people.
CHRISTOPHER MFreindly staff
HELEN GLocation specific: When I returned my truck, I went inside to request a refund for the furniture pads that I didn't receive. The gentleman at the counter was seated and I could hear an electronic voice of some sort. When I greeted him, he held up a finger asking me to wait a minute. That's when I realized that he was on speakerphone with another customer. I was shocked that a person running a front desk would be on speakerphone. When I call a store like U-Haul, my assumption is that the only person hearing what I'm saying is the person I'm speaking with unless I'm told otherwise. Also, the man at the counter wasn't doing anything to help the customer that required him to use his hands. The customer was simply calling to say that he was running behind, so why was he on speakerphone anyway? I realize this location has somewhat limited space to deal with, but maybe a pickup area closer to the key box would make more sense to the customer instead of a drop off spot close to the pick-up key box. Presumed UHaul specific: The self pick-up is not user friendly and instructions/next steps aren't clear. First of all, why do I have to enter all of my information to make the reservation and then enter most of it again to pick up the truck? The website and the mobile app should talk to each other so that the information entered on the website is already populated in the app. Second, the "verification process" is not well explained. There should be a statement saying to watch for a verification phone call. When people are in the midst of trying to figure something out, they're VERY likely to ignore a call from an unknown number. Plus, the caller didn't really explain who she was or what I should expect. The person should start by stating that they are calling from UHaul to verify my pickup request. Instead it was a confusing call, and I'm still not sure what she did other than allow my pick-up to continue. Third, a customer should be notified when they add furniture pads, etc to their order that they won't be able to do a self pick-up. It is completely ridiculous to go through the self pick-up process and still have to go inside and wait in line to get the furniture pads. You know what vehicle is assigned to me. Why isn't part of the vehicle assigning process on your end to stock the vehicle with the requested items? Also, the app should send a person to get the key before sending them to the truck. In this location, the key was on the outside of the building and the van was way down by the road. The van itself performed as expected and we were able to accomplish what we rented it for. Just wishing the rental process was smoother and more intuitive.
MARTI DNick was very professional and courteous. Handled our rental in a prompt and expeditious manner. Great experience.
RICHARD JExcellent
RUDY OThe staff is very customer focused! From trailer rentals to storage units their service is great!
THOMAS NExcellent
Yoli MThe quote I got online included some sharing program. It was NOT clear and was $300 more when I went to pickup the truck. The back door roll up door was broken. It took two men to open then would not stay open. We had to prop it up with 2x6s. Was dangerous. Told the guy in Hanover Park. He said to tell the people when we dropped it off.
TODD HWe were very pleased with the customer service and fixing a scheduling issue making it right thank you!
JOSEPH DThey were great
ROGER GNick, the GM, was wonderful! I will definitely use this UHaul location again!
FRANK MNothing. The manager , Nick was truly amazing!!! The customer service was top tier. He has amazing energy !
Robin SAlways friendly and courteous. Equipment is clean and ready.
DILIP NThe Manager over there is superb. This location have changed manager. More than 5 in my three years of going there. Im a regular trailer renter. NICK is unbelievable dedication to his job. He deserves a raise. Don't lose this guy like other 4 manager in the past. He is an asset to Uhaul
NORMAN PTruck was rented with 1/4 tank. Check brake light came on and needs attention
Scott TVery professional!!
ELIZABETH CAlways helpful
Oscar SNot enough customer parking available. There was one spot open on the street that I was able to use.
THOMAS HGreat people! Clean equipment!
Elizabeth CThey charged me 425 miles when i didn’t even use 100 miles I don’t know where they got 425 miles that’s almost another state and I never left lol don’t trust this place they will try to scam you
KENYA VI cant speak for the drop off location. I dropped the keys in the drop box. The original pick up location was terrible as they severely overcharged me and gave me incorrect information
HELEN BThe guys helping me out were fantastic! Always very personable and polite.
GREGORY AGreat service !!!
Elizabeth CUnable to change drop off location for over an hour commute.
JENNA HThe trailer came unhitched while driving. The trailers with the screw attachment need to be updated.
MARA OFor me nothing ebretin good
NOE EI had a U-Box, no opportunity to see a storage room. Box was fine, lock was intact.
Dawn B | Overall Experience