Customer Reviews for U-Haul Moving & Storage of Cathedral City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cathedral City

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Spencer B.
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advise customer to look at text likely to arrive during hook-up to see documented damages.

Keith S.
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Nothing. Everyone there was really nice. Whitney provided excellent customer service.

dale F.
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There was a very long period in the waiting line. Too many customers and not enough service personnel.

David K.
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Customer did not leave a comment.

Kevin M.
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Customer did not leave a comment.

Layne D.
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The check-in process is onerous! Calling the customer’s cell phone at the counter for proof it’s a good number, taking front/back photos of driver’s licenses? Is there no way these steps can be automated? It’s the year 2020, not 1985! Besides, I’ve rented dozens of vehicles from y’all. One would think the system would ”learn” to trust me. And don’t get me started on the mobile quick rent process...it’s no faster.

Theodore R.
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Already recommended to someone who asked where we rented. Told them there were ample trucks and indicated cost. Saw them again a couple hours later in one of the /0ft trucks.

John L.
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Customer did not leave a comment.

Guy F.
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My favorite U-Haul location. Manager and staff are friendly and extremely helpful.

Alison E. | First Impressions |
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Moving is at the top of the list of things I hate doing. However I must comment that renting from Uhaul was the easiest & hassel free experience of the move. Just wish there was better or more lighting since it gets dark so early. Thanks you Uhaul.

John U.
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I was a nice truck, towed beautifully etc. according to the sticker on the door post, it was just 8 months old. A little maintenance would help. Please change the oil.......

John M.
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Professional / Pleasant employees... Computer problems which delayed the process - frustrating for customers waiting...Handled well by employees which I forgot her name...Thank you...John Mills

David G.
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Customer did not leave a comment.

gordon L.
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Customer did not leave a comment.

michelle R.
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Rudy is the 1st and last impression thank u for being so cool

Peggymargaret V.
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Uhaul Originally sent me a text to go to desert Hot Springs on Dillon Road, Which is right down the street. He wouldn’t take it because he said he didn’t have enough room for a double axle trailer. Then I was sent to a Gas station in Palm Springs. They had several U-Haul vehicles in their parking lot. The guy at the counter told me he didn’t know how to handle it so he couldn’t take it. There was no one else there to help me. Then I called the original U-Haul where I picked it up and they sent me to the Cathedral city location. By then I was at the end of my ropes… Driving all over to find a place to drop off the darn trailer. Just wanted to leave it at the side of the road at this point. Then I’m told I have to wait in line and they can’t get to me for a while so I can drop off and unhook this trailer.They eventually sent out somebody more amicable to deal with me. I would really like a refund from U-Haul at this point. It was a nightmare of an experience and a day wasted.

Kameron S.
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Customer did not leave a comment.

Jeffrey M.
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Efficient operation with quick check in/out

Rebecca H.
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Customer did not leave a comment.

Franklin J.
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Customer did not leave a comment.

Kevin T.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

Rob B.
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Thanks for maki mcg it easy - checking my in and out

Daniel R.
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Customer did not leave a comment.

Douglas K.
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Customer did not leave a comment.

robert M.
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My customer service experience was excellent. Your store was VERY clean and well organized. Thank you.

Sergio G.
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Customer did not leave a comment.

David J.
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Customer did not leave a comment.

Kimberly B.
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The location is organized and the staff was professional and friendly. Customer parking is extremely limited so customers will need to park on the street. It’s unfortunate that the groups of men on the street outside the location (who are looking for work) so aggressively accost customers. It makes it very uncomfortable.

Robert B.
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Customer did not leave a comment.

Gabriela C.
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Customer did not leave a comment.

Maria P. | First Impressions |
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Staff here goes above and beyond!!! when it comes to customer service, which seems to be a lost art these days.

Maria P. | Overall Experience |
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The staff and facility @ this Cathedral City, Ca location, in my opinion, is an excellent model of a well managed, well staffed and well maintained facility and how they all should look and run.

Mitchell K.
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This location is always great! Totally painless and great people. I am glad they are in my neighborhood.

natalie N.
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Thank you for helping me with my moving needs

Susan F.
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Customer did not leave a comment.

Scott M.
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Customer did not leave a comment.

Jeffrey T.
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Got lucky with a new van, 6k on the odometer. So everything was as it should be. Jose was great getting me checked in and out the door with my van.

Abdul M.
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Great service

JAMES K.
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Customer did not leave a comment.

mark S.
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Customer did not leave a comment.

christine A.
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Stay the same friendly and professional place that you are.

enrique S.
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None

hugo S.
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This location its always the best they know how to treat customers

tonansi Q.
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Customer did not leave a comment.

Theodore R.
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Customer did not leave a comment.

anne r. | Overall Experience |
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We had the storage unit longer than originally intended. Raul worked with us every step of the way. Great courteous service. THANKYOU!

Richard B.
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Improve wait time in line for pickup and drop off. The client parking area is way to small for backing out / turning around.

Theodore R.
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Everything was great. Plenty of trucks and quick service out and back in.

Gerardo S.
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Always lit at uhaul of cat city

Don P.
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Customer did not leave a comment.

john K.
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Definitely the best u-haul location that I've ever used

Brian M.
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The desk staff is very friendly but tends to move rather slowly and perhaps in their zeal to maintain a generalized sense of welcome to those they are waiting on they seem to ignore those of us on line waiting and Ive seen 2 instances of their completely ignoring me and calling to the head of their line customers who entered the store long after I had. This shows a lack of attention and a disregard for the feelings of others.

Jose M L. | Overall Experience |
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Greatttttt ;b

jason G.
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Customer did not leave a comment.

william P.
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Customer did not leave a comment.

Candis H.
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Rudy,Jose and Kara in the front we're so helpful and nice that I will be back to that Uhaul. Thank you.

Richard C.
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Everything was as good as could be expected.

andrew C.
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Don't require that the renter of a pickup inconvenience two other persons by having the center call them as backup contacts.

Robert S.
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Customer did not leave a comment.

Alphonso E.
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Great customer service during check in.

Robert E.
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Customer did not leave a comment.

DONALD G.
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Upgrade computer system,very slow

Michael S.
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This is my second time renting at this location. After renting many many Uhaul’s over the years, I have to say this is the most pleasant uhaul location yet - everyone happy and helpful.

Candis H.
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Nothing

Victor B.
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Customer did not leave a comment.

Jorge C.
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Very helpful employees and fast service

Lindsay V.
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Check in and out was easy and fast.

Jack L.
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Customer did not leave a comment.

Stephen D.
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Didn’t know three phone number verifications were required to rent pickup truck. Would have been good to know ahead of time.

Gerardo S.
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15000000/10 y’all doing great

Jie Z.
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rude

ollie B.
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All aspects of the rental were perfect.

Meghan S.
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I was overcharged almost $500 it was fixed, but was a bit of drag and if I wasn’t paying attention might have gone unnoticed

Quiana M.
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They sold me products that I did not need. When I arrived the location was still open and they intentionally shut things down to insist that I went through the after hours procedure and the vehicle was filthy.

Darin R.
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No improvements necessary

Janie R. | First Impressions |
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Very good experience. Make a long day easier, thank you Jose.

Allan R.
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Responsive and helpful as always

Gerald M.
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Customer did not leave a comment.

Elvia G.
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Very pleased good customer service

david R.
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Customer did not leave a comment.

Raymond R.
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Customer did not leave a comment.

William S.
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Customer did not leave a comment.

JOHN B.
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Customer did not leave a comment.

Renee R.
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Very disappointed by the dispatching of the uhaul company. They sent me 40 minutes away from the original site only to send me to a site that had a broke down truck. The counter person was very friendly and apologetic. She contacted my original site that did have a working truck. When I arrived at that site they also were apologetic with the mix up. I received a very clean and well running truck. I was an hour and a half behind schedule however the counter person adjusted my mileage and price as compensation for my inconvenience.

Michael M.
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Service was great I picked up and dropped off within mins of being there . Staff was very friendly and helpful

Terrill A.
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Customer did not leave a comment.

armour B.
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always on time and efficient service

Mark P.
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I find it extremely rude to ask for, and call 2 references. This seems ludicrous to me and I will not rent from stores with this policy again.

richard C.
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Staff was friendly, professional and effecient both at front desk and at the drop off.

Danielle R.
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Customer did not leave a comment.

David S.
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I left something in the truck and called the number. They relayed the message to the location and they found my item. Great customer service.

Greg P.
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Customer did not leave a comment.

Patrick N.
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Nothing. Everything went very quick and smooth. Cris was great on the checkout and checkin as was the counter person. Can’t remember her name but she had blue hair ??

William S.
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All nice people

JOSEPH G.
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I have rented from this location many times and the are the best

adrian V.
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Customer did not leave a comment.

Steve B.
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A special thanks to Joseph who helped me through the drop off process. Professional and friendly.

Robert M.
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Customer did not leave a comment.

max S.
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5/5 my guys and girls

Valerie W.
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Customer did not leave a comment.

Francis G.
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Paperwork involved in office is always very slow. At times one half to 1 hour, even with a reservation.

Bill S.
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Customer did not leave a comment.

chris D.
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Customer did not leave a comment.

Bruno R.
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Customer did not leave a comment.

DARLENE J.
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Always a pleasure to work with.

ANDRES B. | First Impressions |
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Your entire staff has been amazingly professional and personable. I have been ill and I’ve been moving without any help until yesterday and they have made This process extremely simple considering!!

Maria P. | First Impressions |
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The uhaul site manager was helpful (to say the least)as was the representatives I spoke to on the phone who assisted with finding an appropriate site for the unique situation my daughter and I are in.

Miles S. | First Impressions |
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Easy check in. Nice customer service. Wendy was especially helpful!!!

Tony B. | First Impressions |
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The move was great from start to finish.... everyone was very helpful...

Jose M L. | First Impressions |
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Great customer service

Eric H. | Overall Experience |
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Tucks were parked in the storage area making it difficult to access the units

Ann S. | First Impressions |
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Thanks for your good assistance with my move. It certainly made it easier.

Rosetta b. | Overall Experience |
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The trucks parked throughout the storage lot can make access difficult

Timothy A. | First Impressions |
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Knowledgeable and courteous. She took the time necessary to answer all my questions and gave me a personal attition your. satisfaction from my storage unit.

Robert H. | First Impressions |
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The gentleman that finalized my reservation was very professional and an asset to the company.

jerry w. | Overall Experience |
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customer service rep was great.. we arrived early and in spite of what customer service on phone told me (we could not pick up truck earlier), was able to pick up truck earlier

Stephanie T. | First Impressions |
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Great service, friendly. Helpful. Efficient.

Anna M. | Overall Experience |
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Good

diana w. | Overall Experience |
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!

WARREN M. | Overall Experience |
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Nice and friendly staff.

sandra r. | First Impressions |
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This place has the BEST staff. Store is always clean, stocked and cool. I’m a first time storage customer and had I known it was going to be so easy especially during a difficult family transition.

Pete B. | Overall Experience |
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Hate you

KRISTAN M. | Overall Experience |
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A bit expensive for the size unit I had but facility was always clean & well kept

David D. | Overall Experience |
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I Have used this location before.

William V. | Overall Experience |
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Good service drone the beginning to the end - great service

dave b. | Overall Experience |
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Awesome staff. Very compassionate.

robert p. | Overall Experience |
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Always great service and friendly people

gregory g. | Overall Experience |
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would use this store again

Samuel W. | First Impressions |
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Good crew

KENNETH D. | Overall Experience |
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Very helpful and friendly staff and management.

vincent a. | Overall Experience |
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Jeff Rodriguez from NY and Rudy from Cathedral City Calf. were very helpful

Bruce B. | Overall Experience |
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Helpful employees!

brian s. | Overall Experience |
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Too many company trucks littering the aisles making it very difficult to access you storage spot.

ALEXANDER O. | Overall Experience |
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Very clean facility.

Stacy R. | Overall Experience |
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Lack of staff lack of communication Need up to date computers put today computer puts tomorrow. Took me a week to get UBox after arrival. Had to drive there phone reservation lack of information

Dozier J. | Overall Experience |
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Staff was friendly, knowledgeable and very professional.

Tometta M. | Overall Experience |
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The dumpsters they say are there were "full". They told me to call a 'recycler'; I said I'd sue for the cost. They relented and let me dump; there too long arguing re this! Add'l fee to my card!

Mark T. | Overall Experience |
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Thank you.

Susan C. | Reservation |
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The whole team under Rudy's management at Cathedral City U Haul has provided excellent and efficient service.

Gail L. | Reservation |
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Cathedral City U Haul- Darin extremely helpful and professional! We Culver City U Haul, Dimitry an absolute nightmare!!! Extremely rude lacking focus on customer care!!!!!!!

Anna M. | Overall Experience |
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Outstanding customer service. No complaints.

STEVEN C. | Reservation |
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Brand new 26 foot truck drove perfectly!!! The representatives at the Sidney B.C. office were so accommodating and nice to deal with. The Palm Desert one way drop reps also very pleasant. Thank you

DIANE T. | Reservation |
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When we arrived at the facility for our reserved storage unit, the unapologetic clerk informed us there were no units available. WTF! What ‘s the point of reserving a unit if you don’t honor it!

Kevin G. | Reservation |
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Phone rep said that there would be a storage unit available to move into. When I arrived with a loaded truck, turns out I was one of TEN “reservations” for ONE vacancy. NO WHERE TO STORE MY STUFF!!

Alexander C. | Overall Experience |
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great service, spot on knowledge, just great.

John G. | Reservation |
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Excellent customer service

BERND H. | Reservation |
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Two attempts moving Country failed due to no storage unit available after it was booked, confirmed and double checked. Very disappointing.

Alexander C. | Reservation |
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great staff,clean,easy to find

Kenneth M. | Overall Experience |
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Too many trucks cluttering the storage area. All 3 times I went there, there was a huge line and only one person working the desk.

christine ann m. | Overall Experience |
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Rudy is truly amazing and goes up and beyond to help his customers

Louis D. | Reservation |
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Apparently a known glitch in the system was responsible for no storage the day we arrived. The staff was as helpful as they could be- however were unable to honor our agreement-

Jonelle J. | Overall Experience |
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I was so impressed with the great service and will always recommend u-haul to anyone who needs your services.

Kyle G. | Overall Experience |
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Great experience

ZELLDA M. | Overall Experience |
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Excellent!

Paula P. | Overall Experience |
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The only downside was at times where the trucks where parked. Made it hard to get to the units..

nicholas c. | Overall Experience |
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Great service but way understaffed at the busiest times. I am a patient person, but I could see a lot of customers getting frustrated by the long wait times. Other than that they were great.

JACQUES m. | Overall Experience |
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The service and friendliness was amazing

No reviews have been submitted for this location.

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