Your people were very helpful. Treated with great respect.
John A | Overall ExperienceSelf Storage Units in Cathedral City, CA, 92234
U-Haul Moving & Storage of Cathedral City
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Staff was super friendly.
John A | First ImpressionsFrom a service standpoint, which is what I'm commenting on with this rating, the staff is simply average. They don't go above. They don't really smile, or I recall say thanks to me for my business. Very by the book and even amongst working with each other, no one seems really happy to be there. No smiling, "I can help you over here" is about as pleasent as they come. No one was rude or condescending, they all just seem bored with their jobs, don't make a lot of eye contact, and sort of the same with each other. The Ubox people on the other hand almost seem to work for another company. Friendly, helpful and attentive--whether on the phone or in person.
Thomas A | First ImpressionsThe only t8ng that is bad is that the units can't even keep the dust from outside. It was like keeping my things in a shed or carport the dirt was so bad.
Philip R | Overall ExperienceGreat staff. Great fair prices. Very clean facility.
Kenneth H | First ImpressionsThank you for quick convenience service
ELTON J | First ImpressionsEverything was in excellent condition
JACQUELINE A | Overall ExperienceEveryone was very help full alexis and jasmin were super helpful. The young man was super helpful
Alberto E | First ImpressionsI wonder how I can keep the dust out every is covered with it I've done everything I can including replacement of weather stripping
MARK F | First ImpressionsThey did a super job. Because I am retired. Spent all my working career in the customer service business the one thing I would think to improve on. Because the location is so busy 90 % of the time, better staffing. I also notice there is quite a bit of turnover in staffing. During this past 6 months possibly could have been due to lack of leadership at busy times. I am hopeful that this comment helps you to improve. Please feel free to contact me if you would like more input. For me not being in a hurry and having lots of patience. This location worked great for my needs. Thanks you.
GREGORY S | Overall ExperienceGreat customer service and well maintained storage facilities. Marcus was a great help.
Andrew A | Overall ExperienceThe staff was always helpful when I had questions or needed some help. Thank you.
Gisela S | Overall Experience