Ac did not work on 102 degree day and lady told me she knew about it when I checked the truck in. Also windshield leaks and whistles terrible. Kids working and very in professional. Also when was brought up to child employee I was laughed at. Very disappointed
Jerrid ACustomer Reviews for U-Haul Moving & Storage of Catron Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a new facility and is very nice. Our only transaction was picking up and returning a truck for day use. The on-site staff were very pleasant and answered all of my questions. I have no suggestions for improvement.
Bradley CThis U-Haul location is the best in my experience of rentals. The manager and staff at this location is very friendly, understanding and provided exceptional customer service. Highly recommended!
Jonathan LTonya is the absolute best!!!
Michaella EGreat service and friendly staff!
Jon SWe dropped off after hours
Thomas MHave someone at the desk or a sign indicating how long till back at desk.
Jocelyn GStaff was inexperienced, but very helpful. Took a little more time than expected to get the truck checked out but experience doesn’t come with out training!
Steven HThis location wasn't an issue. It was starting in Green Bay when the boxes arrived and one ramp was stuck and we couldn't get access to load the boxes. They also didn't remember what I had ordered for supplies and had to call to ask, then forgot an item. Boxes were picked up on August 7th and were supposed to arrive in Rapid City on the 18th of August. This is where things got messy. I had to contact multiple people and different numbers to find out what was going on, because there was NO communication prior to the 18th when they were supposed to arrive. Two different people told me they were in Rapid City and would be delivered on the 19th. Then the night before, I got a text saying, "We are so sorry, but your boxes haven't left Wisconsin yet." Being a few days late is not a big deal when it is communicated. The communication is all over the place: texts, calls, emails, and then trying to find the right person who knows what is going on is a hot mess. The whole process needs to be streamlined; it shouldn't be this difficult. The customer needs to know when the boxes are arriving to arrange movers, which book out weeks in advance and need an exact date and time frame. Once they arrived in rapid city, everything was smooth. It was the time before that when it was a hot mess. Hopefully this helps to get a better system in place.
Alexis AThe facility would have received a solid 5 stars but our access code and card never worked which meant that we were only able to enter the building through the car entrance and every time we opened our unit, an alarm would go off that was piercingly loud. The team was very pleasant and helped us with workarounds but whatever technology/system issue was causing the problem persisted and was not addressed.
FRANCY J | Overall ExperienceThe employees at this location are always very friendly and helpful.
Scott KOnly problem was false information from staff
Tori T | Overall ExperienceNo problem with drop off and someone was available to help us immediately.
Lisa BFriendly and fast. I enjoyed my experience.
Cole AThe facility was nice and clean and inviting. However, the young woman who checked us out seemed very unorganized. She also was very soft-spoken and mumbled so much it was hard to understand her. She also seemed to have a hard time typing into the computer. She may be new and uncomfortable with the entire process. Hopefully that’s all it was.
Brian KGreat Service - Would highly recommend.
Tara KExcellent Customer Service - Would definitely recommend to others!!!
Tara KI want to apologize for my behavior. I was hot, tired and cranky and very certain that I hadn't traveled as many miles as I was being charged for. I checked my Google timeline and it was correct. I would recommend that customers are told to take a picture of the odometer though. I didn't think to do that.
Georgeann CVery slow to get checked in. I rented truck a month before all online and it was way faster to do it all myself through the app. I expected going in person would be easier, but it wasn't. Was also charged for a furniture dolly and an appliance dolly when I just wanted an appliance dolly. When I dropped off the truck there was nobody to meet us, we then waited inside for 20 minutes before seeing an employee. We ended up figuring it out ourselves through the app.
Laramie FTonya has been such a pleasure to work with. She’s very knowledgeable and has been wonderful throughout our whole moving process. THANK YOU!!!!
LaRee MGreat service, pleasant and helpful staff. Very impresive. Very quick service.
Tony VContainers were easy to load and haul. Employees were super helpful and knew what to recommend and how to make the move as easy as possible. Friendly staff at this location
MICHAEL PExperience was good but the alarm keeps going off every time I open my unit. I’ve entered my code when going into the building but it continues to be an issue. The staff did not know why.
FRANCY J | Online Move InEasy to understand drop off for after hours
Heather KDropped off the trailer a day early, didn’t see any credit for that time yet. I will have to wait and see.
Andrew PDrop was a breeze. The staff was friendly and helpful.
Penny SEverything was great Lady that helped me was awesome Trailer was in great condition No complaints at all
Loren FGreat staff!!
JILLIAN R | Overall ExperienceThank you Grace and Martin From Alaska to South Dakota twice. and Trina
JOEL ONothing but a positive experience. The owner and staff went out of their way to make sure I had everything I needed. Will certainly do business here again.
Casey WOverall, the experience was fine. However, the check in process was long and drawn out and the fact that they had to actually call my emergency contact was ridiculous. My rental started at 7am. I had put down that I needed it for 5 hours, but by the time I actually was able to roll out with my trailer, 20 minutes was already gone. The fact that their building air conditioner was broken, made waiting inside miserable. On a good note, the employees were very nice. I would recommend. I just think they could make the check in process better.
Matt LDawndra was helpful and efficient in processing the checkout, especially considering the hot weather.
BRIAN HNothing
Tracie HMake sure the AC works in your units
Pall KToyon the clerk at our facility was amazing and very helpful and informative!
robin c | First ImpressionsPersonnel were available, professional and helpful. I would rent from them again!
Roberta RWhat an amazing job they all did! Always keeping me updated! I have shared my service with everyone since it was so awesome!
Cinderella FEverything was good, but the desk person that checked me in was eating and had her mouth full of food the entire time she was talking to me and also when she was on the phone with her boss trying to get information.
Mieka HGreat service at this location.
Angeles ARapid City was great! The gal that helped us was very friendly and helpful. You are a great resource for anyone who is needing equipment to help with their move.
Melanie WBest U-Haul facility I have seen.
Paul AThe service is unprofessional. I could not do self return when returning the truck before opening hours because the app was glitching. Had to call when they were open. The lady confirmed the app was having issues and then said she'd return my call to close out my bill. This was at 9:00am. I still had not gotten a call by 11:00 am, so I kept calling every hour and got no one. Just rang. Finally at 2:00pm I was transferred in the ivr to a remote agent that then had to transfer me to the central office just so I could pay my final bill. ALL the agents at the offices answer the phone like it's their personal phone and only say "hello". I was transferred around and put on hold for an hour the day prior just to extend my rental. Again the local agents were answering the phone just saying "hello". The rental truck itself was good but the agents are not trained and unprofessional.
Jenny KRapid City group!! ALL EXCELLENT!!
CURTIS WSmall amount of trash was in the trailer when picked up. Clearly no-one checked inside to clean.
Colton BHad 2x problems0 one tire blowout and a rock hit the windshield. had safemove and safetow. Glad I did.
Stephen SGreat trailer nice facilities
rich fThe lady was helpful!
Lance SThe drop off location was very helpful and rented a unit as well. The 800 number to help turn in the trailer overnight on a late Sunday evening was disappointing because they called back after 9:30 PM which was 3 hours later but the electronic communication stated the call back would be within 90 mins. We had already driven 11 hours and were headed to bed when the late callback occurred. However, overall my experience with local personnel at pick up and drop off was positive. I only wish the operators of the phone service location was more responsive.
Mike AThe company employees were very professional . We were very satisfied with renting this U haul truck. The employees made the process very easy and successful. Thank you
Salvador RHad a code come on a few miles from Meridan WY and into the rest area. I am not super tech savvy but was not real customer friendly. Problem solved and on my way after about 40 minutes. 26 foot truck a little bit of a rough ride but drives nicely.
Keith MEasy process. I like it
Colton BVery good service
Paul AGreat customer service!
Katherine FAll of the staff at this location were awesome to work with! Very caring and helpful. I highly recommend them.
Chris DNothing but excellence!!! Martin is "the" man!!! Above and beyond!!!
CURTIS WMartin was excellent to work with. He is very personable and helpful. I cannot say how awesome he is! The other staff are also just like him, and great to work with.
Chris DExcellent job!
Jesse GGreat customer service. Thank you
Rachel P | First ImpressionsIt took me a while to find the self-return option in the app menu; I wish it were a bit easier to locate.
Yongseon CN/A
Karen BI did everything online when getting my storage unit hours before the office closed. I couldn’t make it to the unit until after hours due to work. But when paying for the unit a lock was included in the cost and would be placed in the unit so when I arrived I would be able to drop my things off and lock the unit up. When I arrived I was having trouble with my code then after calling customer service which Krystal was a tremendous help. Once in the unit I discovered no lock was in the unit like they said it would be. So I had to buy my own. Other then all that it is a nice clean building with plenty of space
GALVESTON S | Online Move InI am extremely pleased with the personnel and the facility. Thanks to everybody who helped me.
cris r | Overall ExperienceSome confusion on the unit/reservation but all was resolved to my satisfaction. Thank you!
Kathy B | First Impressions