The reservation I had made did not seem like it made a difference. I had a 9:30 appointment for just a tow dolly which was made almost a week in advance and had been confirmed in advance. Once there, early even, it took until after10:30 for the tow dolly to get checked in and then rented out to myself to hook up. Was told somebody was going to come out and hook up the tow dolly trailer and verify the installation, but after waiting another 15 minutes of sitting there waiting and nobody coming out to assist, but also expected to keep my normal reservation return time even though I had already lost almost 2 full hours of the 4.5 hour reservation. It was not a pleasant experience from start to finish regrettably so.
Joshua DCustomer Reviews for U-Haul Moving & Storage of Cayce
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good people helping
James WCustomer service inside the store was not overly helpful. They had to send me the text message 3 times to get the picture of my license. You should be getting the copies of my license. I am paying you for a service not the other way around. There were no instructions give for returning the rental except park the truck under the owning and return the key to the box. She said there would be a QR code to scan for returns, but the QR code was for rode side assistance. She never told me I would have to download the app to return the vehicle. Also I was not aware that I would have to use the app to take pictures therefore the key was already in the box and the vehicle locked by the time I figured this out. She did tell me about the gas, but that was it. Pretty poor instructions and customer service if you ask me!!! I’m sure you’ll charge me the $20, so maybe you can use it towards paying a better employee that actually cares about their job instead of hiring someone who probably couldn’t keep a job at a fast food restaurant.
Frances BPick up location was accommodating and friendly!
Fredrick CBoth the employees that help me did a fantastic job. The woman who rented me the equipment was very helpful and made the process very easy. The guy that helped when I returned the equipment was very friendly and thanked me for the my business. I will definitely recommend this location and plan to come and do business again.
John-Christopher CMake sure the person at the register is knowledgeable of how to charge people. I came in to pick up a truck I had reserved for $39.95 and ended up having to pay $122 up front because the guy charged me for 30 miles even though I said I was only going around 10 miles. From pickup to return, I only used 7 miles. Usually when I rent a U-Haul, I don’t have to pay until I return it. I paid 3 times the amount and now I have to wait several days to get the difference sent back to my card. That could’ve been avoided if he had been taught the proper way to do a rental. Also, this was the 2nd time that I’ve rented a U-Haul truck (the other was in January 2024) and was told the gas is higher than it is and I need to bring it back on the higher amount. I had to get them to change it before I left with the vehicle so that I wouldn’t get charged unfairly.
LaQuanna SSome staff were great. But there were staff that I spoke to that were more concerned about the conversation they were having. My card to swipe did not work after 2 days. When I tried to get help the young man was too busy arguing with his baby mother. I will find another uhaul place to do business with. To top it off he made me feel it was my fault he charged my card after being charged for an empty unit. If he would have been doing what he is supposed to do he would know that I was gone for 2weeks. But again he was too busy with personal conversations.
ALACIA H | Overall ExperienceSupervisor was very rude and overcharged me
Latrisha LThe drop off was not a good part of the experience at all. My transaction was not attached to my account and at 5:43 Eastern time, dropping it off with no information or customer support is not an experience any customer wants. If you're going to have an app at least make sure it works!
Barry GDissatisfied with having to pay extra for returning the truck with 1/4 tank more than it had when i recieved it.
Richard MStaff were very friendly and quick.
Troy TGet your computer working properly. I waited an hour to check out because of uhauls system.
Tonia SLocation was very convenient and priced reasonably.
DANIEL T | Overall ExperienceAl was great and helped us when our guaranteed truck reservation was not available at another location.
Richard DPlease hire someone for the early shift. The owner is clearly not a morning guy.
Jerome FHave workers in the store.
luvette hFix the pull up door to load/unload
Amanda PThe service was great and the young lady was very knowledgeable wht was going on she give me a training classses on how to use the stuff thanks again
Darrell AVery professional well done quality work!
Kelly DRented here before, will be back but, felt sorry for girl working the counter, solo...completely delivered & did her very best but, under staffed...sadly, that's become the norm everywhere
Karl DService from Mike was outstanding! Installation went well. Efficient, good attention to detail and quality
lowell hStaff were friendly place was clean and fairly easy to access indoor unloading was nice. There was a broken window in one of the roll up doors making it a little dangerous could have happened the night before without someone noticing but other then that it was an easy move in experience.
Colton D | First ImpressionsAngel was an absolute pleasure. She was very professional and made the process simple by answering all of my questions step by step.
Arthur JMr. Brown is one of the best retail reps I've EVER experienced. Would SERIOUSLY recommend him, and his outlet, to EVERYONE.
Arik BWhere they kept asking for two emergency contacts that had to call and verify luckily I could get in touch with you but for future you should make that aware in your website when renting a trailer or something just so people have a heads up cuz if I couldn't get in touch with two people I couldn't rent the equipment.
Michael MEverything about it was smooth
Kimi S | First ImpressionsThe owner serviced me and was extremely professional and courteous, couldn’t have been better. Totally outstanding!?👍👍👍
Rick VFriendly, helpful staff. Smooth transaction.
JOHN SI believe that uhaul should not charge a fee per day for dolly use or cover use. I believe that u should charge one flat rate during the duration of the time the truck is used. 7$ a day can get quite expensive. And even being financially stable that still gets expensive. I would put that equipment in there n only if green tab is broken then u give one flat rate.. not charge by the day
Alexander BAwesome service
Michael HThis is the worst experience I ever had with U-haul on Elmwood Avenue Columbia South Carolina Never would have experiencing the racist that I was exposed to. If that wasn't as bad enough I had no one from your office to reach out and ask for explanation. I am spent a lot of money with this company for me to be treated this way that's unacceptable. I am tempted to bring the media into this and form a Boycott I guess this location.
James DThe work was quick and the workers friendly and ready to go. The waiting area was ok, but it was also the employee break area.
Ronald KGirlfriend said it smelled like someone had been smoking in it… I guess I agree but didn’t bother me
Sean MAngel Owens for u haul president 2024
Eric DEverything was great.
Willie MThe gentleman had great customer service. Made checking in and out very easy
Stephanie HFix the "check fuel cap" message that was on the whole time during the trip. Also, I was given an extra 30 miles from a phone representative before I picked up the vehicle but that added mileage did not appear on the final contract - I suspect this is not Cayce's fault. But the extra $30 charged when vehicle was returned was unexpected and inappropriate.
Robert L^^^^
Scott J | Overall ExperienceI wish it were more accessible with my disabilities and it would be helpful if there was 24 hour access when moving into storage to allow for more time for someone who has disabilities and mobility issues resulting in being unable to move very quickly and having very little help. It also doesn't help when it is on such short notice due to leaving a domestic violence situation, along with difficulties getting information needed and actually being able to get the reservation made in a timely manner when I needed it. I have already discussed this with several people along the way, although I realize that very rarely do people truly hear and understand the struggles and limitations of those with disabilities or going through a domestic violence situation, most less both.
ANSLEY S | First ImpressionsAwesome staff and very knowledgeable staff!
Romeo F | First ImpressionsI can’t think of anything offhand!!
Robert WUhaul had me Covered like Covergir! lol thank you for your excellent business!
Darcel G | Overall ExperienceNa
Charles VI had completed the UHaul signin process online, but the UHaul software made a couple of mistakes . Fortunately, when I went to the site to Checkin, the local site manager Michael Brown and an assistant Nafiz were wonderful and corrected the problems created by the software.
Cynthia W | Online Move InAwesome customer service!
ERIC DI have mixed feelings about this place. It wouldn't have been bad if the person would have paid attention and stopped her personal call. She was nice don't get me wrong but you don't wait on a customer with your earbud taking a personal call
Julie Fthe Office staff had her headphones in and was on a call the entire time we were filing out the required paperwork. the cabin of the truck had food crumbs on the seats and coins all over the floor. the office person was very nice and great at small talk while we filled out paperwork.
Luis EI don't have anything to suggest. I was warmly greeted by the gentleman that checked me in and also by the lady who checked me out. I have not had opportunity at this point to use the hitch, but I feel confident when I do I will be satisfied.
Ray DShort handed with only one person doing the job for three.
Marc PStaff was great. I was in and out with no problem.
Ken WLocation was very well maintained
Chris Wtrailer was not broom clean at time of pick up
John BEveryone was really nice, the service was quick, I had a major safety concern that I didn’t even know about, though. The chains were loosely threaded into the holes next to the hitch and I asked to make sure that everything was good and they said yes. I drove 9.5 hours the next day, 4 of which through the snow, and thankfully my car is more equipped for it than others, but the receiving U-Haul office lost their cool and said that I could have been in a “horrific” accident if anything abnormal had happened. I’m thankful that I made it safely, he might have been exaggerating, but just as a heads up to customers and employees alike, maybe do a quick refresher video on how to safely attach the chains so business and customers both stay in the green! Thank you again!
Ellen RI do want to Add that the Manager: Kevin is one of one of managers to be able to lead management team services. The best !!
MARY V | First ImpressionsOther than the long wait time to get checked in at the location everything went great. I did try the online check in, but the link would not work. The trailer did great, The only issue was that the left chain was missing the rubber slide lock for the hook and it unhooked itself a few times.
Chris GLocation was not readily available from website selection. I had to request the location from customer service. The selection chosen by the website did not have an available rental trailer. The second selected location did not have Sunday hours.
James BNothing everything was great
Telvin BLoading doors wouldn’t work was a little frustrating after a long day of travel however staff was helpful with door
RAISEAN P | First ImpressionsI've always used this company for my moving needs. Totally worth it and very friendly 👌 😊.
CORSA B | First ImpressionsThe staff is very professional and courteous.
Charles LLocation of truck was moved and I was not notified that it moved. Was sent text and email checkin that had a new location but nowhere did it identify the location was a change. These all occurred after I had left home and was traveling. Was very disappointed and a phone call notifying me should have occurred. Lost 45 minutes of time that was needed.
Ben CLocation was great, Uhaul, on the other hand… The original pickup location scheduled by Uhaul was closed when I got there costing me a couple of hours and several dollars in fuel. Then, the drop off location didn’t report my drop off to Uhaul. Worst experience in my more than 25 years as a Uhaul customer.
Sara PReturn was extremely easy and done contactless.
Jason BGreat equipment. Associate was super helpful and helped hook and unhook everything up to the truck. Process was seamless and timely.
Sean VExcellent and helpful service. The manager/GM went above and beyond to help me on two separate occasions (1-helped me replace a key card and 2-gave me a friendly call to inform me that my unit lock wasn’t fully engaged) Would recommend this Uhaul storage facility to others in the area!
CHRISTOPHER L | Overall ExperienceMove in was fast and convenient. Well lighted and clean. Love the first month free with our truck rental.
MIKE N | First ImpressionsThey didn't have the trailer on right and it fell off in traffic. I wouldn't recommend Uhal to anyone. Your lucky I didn't hit anything with the trailer when it fell off.
Catherine JAll I can comment is the installation. I just had it installed today. I will say the quote was accurate. The installation time was right on and the quality of the work was excellent. I'll comment later when I've used it awhile.
Bruce BMade my reservation with them so it could be a smooth experience but however when I got there it was not. I arrived at the time I was supposed to and had to wait because it was only one person working and I was on a Time schedule.
tamara g | Online Move InRented a 10 x10 unit online. But when I arrived I found the space was two 5 x 10s with two small roll up doors. Could not use the unit as the doors were each too small. Had to make other plans. A refund was issued to my credit card. Staff was great to return my call with offer to provide a 10 x 10, but I had already located a space elsewhere.
Ted Y | Overall ExperienceThe people who work there when asked questions were not very professional at all, and the facilities are definitely not cleaned at all.
Tiffanie B | Overall ExperienceThe young man that helped was very helpful and friendly.
ahmari M | First ImpressionsI loved the location and the convenience. The staff was very helpful...The Managers (( Mike & Al)) were super kind and worked with me during my time of need to make sure I wouldn't loose my things ... ((Tiffany)) went above and beyond to make sure I received all of the documentation to close out my unit. I had been with U-Haul for about 9 months and would recommend this location to others. If I had to truly critique, I would say it would be nice to offer move in specials like $1, $5, first months rent to new comers. The over all condition of the LARGE facility is nice but some areas could use better lighting to see inside the unit when you are in the warehouse at night. FINALLY please offer 24hr access for those of us who may be night owls and need to do searching or moving after normal business hours.. I again thank you for taking care of my things and not being total SHARKS like some storage facilities can be and only want to auction off your things!!! THANK YOU!!!! *Tracey D*
Tracey D | Overall ExperienceAwesome experience. Facilities were clean and tidy every time we came in. Plenty of packing supplies if needed.
JOSEPHINE R | Overall ExperienceMuch cleaner and well maintained! The place I moved from to UHaul went up every six months on the price, gave us water damage, and allowed a break in. UHaul was great to deal with!
Delorese H | Overall ExperienceThis was my first time getting a storage unit with Uhaul and it was great! It was super secure and I felt safe leaving my things here. There were a few occasions where the area where the inside units are were messy, but that is because some people don’t clean up after themselves. All the staff members that I have come across are really nice and the store manager is a rockstar! If I ever need my things stored again, I will definitely use Uhaul!
ANESHA B | Overall ExperienceI thought I would be getting the free month promotion with the renting of a 10×10 climate controlled unit.
ZACHARY H | First ImpressionsThe workers was so helpful all of them
LATOYA G | First ImpressionsVery helpful staff. Great location and loved the climate control. Five stars!
elizabeth z | Overall ExperienceVery unfriendly and uncooperative staff including the so called General Manager Al. The place is very hot when its supposed to be climate controlled. The front office staff let us wait to talk to them when they are just playing with their cell phones including the General Manager. Stay away from this place
Ronald B | Overall ExperienceThe best. The beam team was great as well.
regina m | First ImpressionsWe were helped by angel and she was amazing. Great customer service, very impressed with the unit and overall facility
william l | Online Move InI did not have a good experience from the get-go. It begin with the phone call to follow-up on an email i recieved for a free storage unit for one month. I was left on hold for over 35 minutes until I hung up and went ahead and called the 1 800 number for UHaul and recieve the customer experience i have been known to expect. The attendant was extremely rude,. As I pulled into the parking lot, the store rep came out of the store. Throwing his arms frailing around doing cartwheels to tell me that I have returned my rental in the wrong area. He continued to be persistent about my existence on the property. I was only pulling out of the way to go inside for information on a storage unit. I went inside the store showroom and waited there for over 15 minutes before he arrived back inside along six other new customers. The attendant assisted all the other customers before assisting me. That is when the snowball grew. I really do not think the store representative is in the best interest for the overall experience and expansion for U-haul.
Scott J | First ImpressionsStaff was very friendly. Facility clean.
Deborah M | First ImpressionsMy girlfriend and I went in and were immediately feeling like family not a customer. Michael Brown was very helpful and sociable, I believe he is a wonderful member of the company. Prices were very good in our opinion for a climate controlled unit.
DANIEL T | First ImpressionsI love my storage experience and I like that it's advertised in the truck, but I'm not happy that I had to buy jumper cables because 2 hours into my trip the truck wouldn't start
HOPE C | First ImpressionsGreat company to work with
Thomas S | Online Move InThis was my first time getting a storage unit through U-Haul and check in was easy. Angel was super nice and helpful with showing me the facility and how to access my unit. When ever I need to move again, I will definitely be using this location again.
ANESHA B | First ImpressionsThank you Michael for all your help!
Crystal W | First ImpressionsThis experience was super easy and I was pleasantly surprised. The staff were friendly and professional.
KATHLEEN W | First ImpressionsYour staff is incredibly helpful and friendly. Excellent experience!
elizabeth z | First ImpressionsStarted a little rough at first but upon returning to facility the staff especially Brandon were very helpful and friendly. Helped with all questions and the lady that helped with storage, cannot recall her name, walked me to storage unit and showed me how to access it and went over hours and how to come in building to get to units. Truck was clean and ready. Nice facility!
KATHRYN B | First ImpressionsReally nice staff! Very accommodating.
MATTHEW E | First ImpressionsExtremely nice and polite to work with. Had answers to all of my questions. Will definitely recommend UHaul to family and friends. Great to have a company like UHaul that you can turn to for all your business needs. Storage, truck rental and even maintenance.
Carol M | First ImpressionsThe staff can do more, I had to walk to the road to get the Uhaul, instead of them bringing it to me. And when checkout came, he told me to leave it and he will check it out later because he was busy at the time. The lady who did my storage checkin was great. I love her service.
CYNTHIA T | First ImpressionsThe gentleman who helped me seemed to be very tired and having a hard day. But he ended up being very helpful, and was very friendly.
TIMOTHY B | First ImpressionsI haven't been there but a couple of days, but so far everything seems ok but the electrical garage doors and one key pad needs to be finished.
James B | First ImpressionsKeep up the good work team
James c | First ImpressionsGreat customer service
Rick D | First ImpressionsAlh was amazing! The computer system was acting up but he kept his cool and handled me well.
SHA'KEL Y | First ImpressionsWhen I drove up to the facility I was pleasantly surprised to see the upgrade that had happened especially the climate control options and . Angel , Brandon are the nicest customers rep’s ever I appreciate how they made sure I was ok with everything . Sometimes people think that . customers service is just making sure your order or questions are answered correctly but it’s not it’s how the delivery is presented to you and I really appreciate that especially considering they had to combine another store’s customers and they still gave great service. Thank you a sincerely happy customer.
CHARMAINE R | First ImpressionsEverything was quick and easy to do
AMY S | First ImpressionsGeneral manager was very helpful!!
DeAndrei C | First ImpressionsEverything was great no problems at all
Darlene H | First ImpressionsIt was a nightmare trying to get into the building half the doors didn’t work, the dolly needs to be flat so you can put larger items on it and not have to carry it to the other end or the building due to the doors not working.
Megan O | Online Move InAlh at the front desk was everything got us set up and in our unit super quick and his female associates are super friendly
Stephen F | First ImpressionsVery great and manager was there to help me out.
Jason P | Online Move InI have had the rental unit for only one day so this is a first impression only. Staff and service at check-in was superior - cheerful and as efficient as possible given a U-Haul computer system that appears to need improvement - my impression on the computer system was based on service to several customers not just myself. Later however, my online experience with my account was fine with no problems. Clean and easily accessible units with covered entry is wonderful option. Since the building is being renovated, we assume it will eventually be cleaner and without obstacles.
Cynthia W | First ImpressionsTop of the line service
Jose O | First ImpressionsMy move in was in a timely manner all staff were friendly knew there job and did it well Thanks to the General Manager
Marry B | First ImpressionsSpencer in Columbia was great. My belt broke and he gave me a piece of rope to help me from mooning everyone. Facility is Mack Daddy!!! Very nice staff and my 26’ was great!!!
William M | First ImpressionsThe numbers on the doors didn't match the numbers on the contract. Made for a complicated move in and move out. I actually moved into one unit before they told me it was actually someone else's, so I had to move all my stuff over again.
Brady s | Overall ExperienceI almost had to make an appointment to access my belongings in the storage unit that I pay for. The hours were told to me but I always had to wait for an escort to get my belongings in three separate occasions. At one point I was told that I couldn't access my unit due to not having an escort. When I had been able to access my belongings I felt as though I was being hovered over and rushed.
Tracy K | Overall ExperienceThe guy behind the counter when I checked in was very aggravated about doing his job and tried to make any problem was something I was doing wrong. Now I’m sitting outside “my unit” I believe the number he put in my paperwork is incorrect. I put my own lock on my unit while here previously. I planned on getting up early before work and finishing the unload before work. Now I’m sitting out here at 4 In the morning and my key won’t work on the unit number that is on my paperwork. It doesn’t seem like it is the Same unit I was given yesterday while checking in. Now I am going to have to pay for more miles on their truck and another 12 hours on it because I won’t be able to unload it until I get off work, after having hardly any sleep. I am furious right now.
Rebecca S | First ImpressionsI couldn't say more about Uhual not only the local establishments but also the many other locations I have used in more than 20 states. That Uhual is the only moving, storage and hauling company my family would ever consider. Top notch company and a great variety of products and services.
Joshua D | Overall ExperienceEverything was great and easy for my relocation.
CHARLIE J | Overall ExperienceWhen i first got to the facility, i went in to confirm my storage and once everything was confirmed, it was like the cashier didn’t know what he was doing at first and then they didn’t have my storage cleaned in time, it had ants in it and they laid down pest control in the area but it wasn’t the type of ant killer that would kill the ants right away so i wouldn’t still had ants in my stuff if i didn’t decide to go else where. Not customer friendly at all. However the manager did offer me another storage unit at another place.
Ieshia C | First ImpressionsRichard did a amazing job. I am so disappointed when it comes to the Uhaul site I have been charged multiple times for different bookings due to unavailability.
Rashaun H | First ImpressionsMy moving experience from top to bottom was excellent and I was able to get my 2 bedroom apartment in Lagrange GA back home to West Columbia with not a single problem.
Joshua D | First Impressions