Customer Reviews for U-Haul Moving & Storage of Cedar Hill

Rating:

5.0

Very friendly welcome and very easy drop off.

Rating:

2.0

I have dropped off rentals here two times before and had a decent experience. This time I ran into a teenager with an attitude that I was working for him. I needed to put the equipment up so he didn’t have too.

Rating:

5.0

Quick and efficient. They were very busy at opening.

Rating:

5.0

Good service 👍

Rating:

5.0

Cedar Hill will be the location we use from now on. We tried Waxahachie then we were transferred to Desoto then another location in Desoto then finally Cedar Hill. They were a bit out of the way for us but had what we needed they were very friendly and fast. We were on the road quickly which we really appreciated. Hated we had to pay for the miles above and beyond because we had to go there for what we needed but at this point it is what it is. That would probably be my only complaint but that had nothing to do with this location. They were awesome!

Rating:

4.0

I rented for 2 days but returned after 1 day and was not given a refund for the unused day.

Rating:

1.0

Kabryn O, was probably the worst customer representative I have dealt with. Rude, unhelpful, and totally unmotivated. It took a long time before I could even find any personnel to assist me.

Rating:

5.0

The 2 young men that assisted me in the trailer rental were awesome. They were very professional, knowledgeable and polite.

Rating:

5.0

Lower the price.

Rating:

5.0

The only inconvenience is that the gate is locked to enter and exit with the trailers. So we have to call the office to unlock it to be able to exit with the trailer. And most times they take a long time

Rating:

5.0

Thank You

Rating:

3.0

Everything was as it should be, didn't have to wait to long for pickup or return.

Rating:

4.0

The place I returned to on Monday the 21st were closed and I had to take trailer off myself. I called in to see and never got real person just virtual person. I got a email yesterday saying I was charged for 2 extra days and I’m not happy at all. I will not use that location ever again. So I’m not a happy customer. I called them and they said I was to Che k I’m on an app and I was not told that.

Rating:

3.0

the employee that hooked up the AT, didn't check my lights, nor make sure it was all the way down and latched. i had to latch it and ask her multiple time to check my lights, luckily I was paying attention and didn't drive off with it just sitting on top of the ball. it could have come undone. she was to busy talking and laughing with another woman.

Rating:

5.0

Very nice helpful ladies on Sunday who were very kind and friendly.

Rating:

5.0

Great service

Rating:

1.0

I initially rented a trailer for four days. We returned it within two days. When I asked if I could have the money back for the two days I did not use they said NO......excuse was that their system isn't set up to give customers money back if the trailer is returned early. I JUST WANT TO PAY FOR WHAT I USED. Also, they had me drive the trailer back on the lot, (UNASSITED) . Nobody checked the trailer out, they just printed me a receipt and said have a nice day. I WILL NOT EVER USE UHAUL AGAIN!

Rating:

5.0

The rental was straight forward and the employees very helpful. I was able to rent the trailer and return it in the same day. The whole process was seamless.

Rating:

5.0

The employee that helped me was very busy, had several customers in the store at the same time. Was able to serve all three at the same time so that everyone was not having to wait. She was working hard to make sure things were done right and her customers taken care of quickly. I was impressed and will certainly be back when I need another U-Haul. She deserves an atta-girl.

Rating:

5.0

My only issue was there was significant damage to the right side fender of the trailer. I noted this before I left the rental lot

Rating:

4.0

CS Agent and Mgnt, anyway both agent were really nice and got the job done. Good location.

Rating:

5.0

The staff went out there way to help the move less stressful. They were able to help me with a truck and a storage unit

Rating:

5.0

The cashiers were very helpful good helpers

Rating:

5.0

Need more parking spaces for visitors.

Rating:

5.0

This location is excellent. Everyone is always smiling and eager to help. They have plenty of equipment. I feel like they are my own personal staff when I am at the location.

Rating:

1.0

My 35ft camper was stolen from “secure lot”. Cc security cameras covering my spot and back exit gate were not functioning. Security footage that should have shown my trailer’s exit were never shared with police. Cedar Hill police detective told me U Haul staff were not very cooperative and didn’t allow police to review to security footage. I rented the same spot for 10 years. During that time my trailer’s was damaged two other times while parked there. Once by an attempted break in the other by being crashed into the front end breaking the electric jack. I recently witnessed employees driving box trucks thru the lot at hi speed and recklessly. The back electric gate has been broken and left open for days and weeks on different occasions. Monthly bill has increased nearly 50% over 10 years. Overall experience poor.

Rating:

5.0

The guy that helped was extremely customer oriented and helpful.

Rating:

3.0

The location was good, the equipment was good it's just the staff member who initiated the contract made it for 1 way as requested but showed me dropping the equipment back at the rental location. This caused some headache on my part to get corrected to be able to drop the equipment at my destination.

Rating:

5.0

My agent was very helpful and knowledgeable.

Rating:

1.0

You all need to inform customers of your app and hidden fees. I don't care if it's a copper penny you let customers know that they'll have more money to pay after returning keys, and stop lying about the reason for the charge.

Rating:

5.0

There were a few leaves in the corner of the trailer, but that's NOTHING not a deal-breaker ✌🏿 Very smooth pickup, and drop off.

Rating:

5.0

Ms. Nesha and her staff are amazing. Quick, efficient, friendly.

Rating:

5.0

Very helpfull and knowledgeable. Everything was good.

Rating:

4.0

Every thing good yest the DOT it’s the problem I never going to grow up I yest been working for them end they are ol’ ways around here

Rating:

5.0

Keep providing excellent and smooth service.

Rating:

5.0

The associate was very helpful at pickup and return. She made the experience ez. Thank uou I recommend

Rating:

3.0

Wash and clean the trucks regularly. The truck needed cleaning inside and out

Rating:

5.0

Great service and customer service from the staff.

Rating:

5.0

Continue the outstanding customer service. The staff help during my pickup appointment time was very professional and extremely helpful.

Rating:

5.0

Great facility! Access hours are pretty much anytime. I never went there and couldn't access my unit no matter what time. The facility was always clean and cared for.

Rating:

1.0

I do not like giving out my mobile number. I gave u-haul a home number. The agent said he needed my mobile number. Then after I insisted he allowed me to use my email address. After this ordeal, the agent told me where to pick up my trainer and let me know me into the storage side. My trailer was not located there and I was locked in that area for about 30 min - not being about to get out of the gate. The trailer was in a different area. I was on a short time line and it took me over an hour. I will do everything I can to keep from renting from u-haul in the future - mainly because of the insistence of providing a mobile number. I get enough calls. I don’t need you selling or exposing my information.

Rating:

5.0

Great staff experience, both while picking up and dropping off the truck. Keep up the exceptional customer service!!

Rating:

5.0

This location was awesome. Tomi took great care of everyone in line. She did it with a smile. She was very attractive to everyone's needs. I was in amazed at how well she handled herself.

Rating:

3.0

Door was not working well. Reported to office. They said they would fix it. Kept a key for months... never fixed and did get my key back.

Rating:

4.0

Super helpful staff, fast service, and well serviced equipment. It was a pleasant experience, which is far better than expected!

Rating:

1.0

We were charged an additional "missing/damage fee" of $208 with NO indication of what that even means! A total rip-off, considering we already paid for a dolly and additional dozen furniture pads that NEVER CAME WITH THE VEHICLE as on the original invoice (which was over $1000). I raised my concern through uhaul's website as soon as I received the charge, and was told "I do not see any notes about the truck being damaged but I do see that upon pickup you had 24 furniture pads and upon return there were only 13." Dude, I returned every single one (12 - not 13) that I received. I was then told it would take up to 3 days for their internal dispute with the uhaul location. That's ridiculous, no: give me my money back or I'll get it myself. I had a representative call me the day after our rental return and essentially argue with me about my "check in" and "check out" (which was which) and then continue to tell me that *I* need to contact the location I picked up my uhaul from (in Georgia) because the location I dropped it off at (in Texas) apparently didn't have the information I recorded of my original rental pick-up. I will instead be raising a dispute directly with my card company, since uhaul can't be bothered to ensure swift and *accurate* online check-in and check-outs, and since they expect customers to do all the back-and-forth work to fix THEIR internal issues. I took my own photos outside of uhaul's requirements for my "check-in" and "check-out" to corroborate the truth here, and I'll be letting everyone know how much of a scam this turned out to be. I'M SO MAD >:(

Rating:

1.0

I was charged $150 for gas. When I started my trip I had half a tank of gas. When I dropped the UhAul off I was at 1/4 tank of gas. So I was charged $150. I feel that $150 for 1/4 tank of gas is a bit excessive.

Rating:

2.0

Wrong information about drop off location was given and resulted in excessive additional charges.

Rating:

5.0

I was thoroughly impressed with the atttention to detail and the customer orientation of the entire team at this location. The manager onsite is very accessible (unlie some of the previous locations I have encountered), and witnessed the manager go beyond to place a call to another locatin to locate a storage type that was unavailable at this location. The truck that I rented was clean and in good operating condition, and the staff was very professional, and their check in/out process was very well articulated to me on the front end and they were "PRESENT" and helpful during during the RETURN process. With all of the automation, most employees would just direct you to the App or allow the signage to direct the customer. these employees were at work until closing and offered their assistance to ensure me (the customer_ was totally satisfied with the service, the vehicle, and the process. Customer Service is immpeccable at this location and I highly recommend the Cedar Hill location to anyone who needs to move locally, or long distance. This staff will walk you though the process and offe r you the tips you need. Communication was excellent, and it is apparent that the manager is an effective leader and motivator. Also, the site was very clean and orgainized.

Rating:

2.0

I stood in line behind 3 other people to only get to the counter and he tell me oh I will take your keys if you are dropping off. Then I get a receipt of gas charge and mileage charge which he could have told me instead of rushing me off. Its nothing to go and get gas instead I was charged $51.00 for gas. If you take time with other customers take time with me.

Rating:

1.0

I had to pay for a dolly and pads that I didn’t use. The GM said she looked at pictures before my rental where the items were secured with the green tag but was not secured to mount to prevent it from moving around when driving. The result the dolly popped the green when I started driving. I didn’t even pay attention to what was in the bag hanging from side but was told those were the pads.but according to the GM the green tag was popped on that as well. I moved two basic full size beds, I moved my two 22 yr old daughters who didn’t have much of anything.. Two basic full size beds, two night stands, a small dresser, dog cage, some clothes bins. Nothing glass Didn’t fill but only 1/4 of the truck. I had my own dolly, and definitely didn’t have anything to use pads for. Very disappointing and I feel I was hustled and scammed.

Rating:

5.0

At this location nothing they are great

Rating:

5.0

Great customer service! Trailer really helped me transport my motorcycle.

Rating:

5.0

It would be nice, if the overall final price of renting the vehicle would be more reasonable and affordable.

Rating:

5.0

The clerk and supervisor were extremely nice and helpful…

Rating:

5.0

You have excellent customer service

Rating:

5.0

N/A

Rating:

5.0

The young man that check me in done a great job.

Rating:

2.0

Upon arrival, and after waiting for 15 minutes, I was checked in and asked if I could hook everything up myself, which I having rented from U-Haul for years, said yes. The trailer they assigned to me was so caked in mud that I spent 10 minutes knocking mud off the front tire straps just to see that they were functional. I then hooked the trailer up and proceeded to pull to allow them to take a photo. When I stopped, I noticed one of the tires was flat, it was so covered with mud until I drove it and some of the mud came off, that I couldn't tell. I took the trailer back to the yard, disconnected it and hooked up the other trailer.

Rating:

2.0

My rating is over the 10 years I've had the unit. The issue is always in the suummer when the a/c unit goes out & takes weeks to fix. On the occasions I had to communicate with staff regarding this, they were not very helpful in rectifying the situation or compensating in any way.

Rating:

5.0

Neesha and her staff specifically Tommi, helped me get my past due account taken care of and brought current so I was able to retrieve my property. The truck rental process took jumping through a few hoops, none of which were the locations fault, but the ladies on lication (NOT CORPORATE) didnt stop trying until they got me into a truck! Thank you to everyone at U-Haul on Kck way! Yall are the best!!

Rating:

5.0

I was coming from another location that has a reservation for me but didn’t have my unit available so we had to find another it took some time and put me behind schedule and made me go over my usage miles but in the end it worked out I wasn’t happy with the extra money I had to pay

Rating:

5.0

Great staff, great location, clean facilities

Rating:

5.0

Thanks for the extended space.

Rating:

5.0

Thanks for your professionalism!

Rating:

4.0

Great job

Rating:

5.0

Everything was great! I had my items in 3 storages for 3 years and everything was done wonderfully. I would highly recommend U-Haul.

Rating:

5.0

U-haul was excellent, you guys helped me in my time of great need. Going through my marital issues, I needed a storage badly. I had 3 storages with U-haul for 3 years and I was finally able to get my items out of all 3 storages this weekend. U-haul was patient with me when I was late on my payments. I highly recommend U-haul if anyone needs a storage. Bless all the staff at U-haul and may keep all of you. ~ Vonda Joseph~ Creae

Rating:

5.0

I came to the storage to access my stuff but I couldn't get access only one day. I came there the second day during business hours but the staff was very rude about the gate not working.

Rating:

4.0

The young man on duty at the time was rude when I arrived and asked about turning in the car carrier. More worried about being on his phone!

Rating:

2.0

I did not have a storage unit I had a stall I moved out of that stall three months ago. Customer service at this location needs to be updated. People are not trained well. I’m really upset that they’re just now contacting me and I’ve been out there doing it for months.

Rating:

4.0

Sean was very helpful, friendly understandable to our needs.

Rating:

4.0

Easy to get in via unlocked panel/gate near the truck return.

Rating:

5.0

Nice courteous staff. Friendly helpful I can’t complain. I have been usen U-Haul for years .

Rating:

5.0

The vehicle gate is secure, but there are gaps in the iron fence along that a person can fit through on foot.

Rating:

4.0

The guy that attended to me was very rude and not helping at all.

Rating:

3.0

Way to big and not what I asked for

Rating:

5.0

The front gate seemed to be open many times when I arrived and it seemed like no one else was in the storage areas. Also the access card readers are not the most conveniently placed. Lastly there may be a water leak in unit 340. All together friendly and helpful staff, none of my possessions seem damaged from the leak, and the facility seemed to be in great condition.

Rating:

4.0

Open gates (security issue). Back gate (large vehicle area) was constantly out of service or open. Storing my RV here was a security concern.

Rating:

5.0

Very helpful 😃

Rating:

5.0

Lexi did a great job resolving an online booking order, and getting us on our way!

Rating:

1.0

Rude customer service from the facility team

Rating:

5.0

Awesome staff

Rating:

4.0

Good experience with the time there.. friendly staff, helpful when involved. My only feedback to make this better is providing enough certified people to fill LP tanks so that there's never a time to leave there disappointed with empty tanks. Thank you UHaul, your still a way better experience here that any other place I've been to in my years.

Rating:

5.0

Great service

Rating:

3.0

Not climate controlled and a mouse trap device was inside the unit. However, great customer service.

Rating:

5.0

Lexi and her associates were courteous, respectful and eager to help in what ever I needed. In my trying time this was very welcomed. I've done business with U-Haul all my life and was never disappointed. I want to thank the entire staff for their help and going beyond their duty to make sure things went okay.

Rating:

2.0

The storage facility itself is very good. Clean, well lit, and the store has a terrific selection of boxes, better than any other location in the area. My only complaint, is that although you have several people working at your location, no one ever answers the phone. Calls are always sent to the 800 number. It doesn’t matter what time you call, the phone goes unanswered. It is very frustrating when you need to speak with someone at the Cedar Hill location. When I actually did get through to someone at your location, they were supposed to call me back with an answer to a question on two units in the climate controlled section. Because I never heard back from anyone, I moved what I had in storage at your location to another facility and rented two additional units at that storage facility as well.

Rating:

3.0

I would recommend. Move out date was April 3rd.

Rating:

5.0

my service was excellent and i enjoyed the stay. I would recommend u-haul.

Rating:

5.0

I was very well pleased from the professionalism to the overall customer service.

Rating:

5.0

Staff were friendly and helpful. Reservation was easy and quick.

Rating:

5.0

Staff was very friendly and helpful

Rating:

3.0

When we Rented a U-Haul we were unable to unload our 1st load due to someone who returned their rental in front of the gate entrance. Had no one to call for assistance and had to leave the truck at the storage facility until the next day. It delayed our moving process and I was charged for services that were out of my control. A sign needs to be posted not to park returned trucks in that area so storage renters can access their units. The facility only has one entrance and I pay extra to have 24 hour access.

Rating:

5.0

Excellent service provided

Rating:

5.0

The staff was great from the start. Very engaging and professional. The process from renting the trucks and returning was quite simple and fast along with the renting of the storage unit from start to finish. I completed the return process conveniently on line. The family and I have used uhaul services for many years and have always been happy. Thank you!

Rating:

2.0

I purchased the smallest unit without seeing it. It was the size of a closet! I didn’t receive a refund and I had it for a couple of weeks without ever using it. I went to another storage company and got a unit three times the size for the same amount. A company I used over 10 years ago but I thought Uhaul would be better this time around but sadly it was not.

Rating:

5.0

Al is. Great

Rating:

5.0

staff was very kind and helpful.

Rating:

4.0

Water damage at my unit destroyed some paperwork I had in a folder, I can't replace.

Rating:

5.0

The young man in the office and the young lady were very experienced and courteous and held their positions with confidence. The young man helped me, but was very confident in his position. They both knew exactly how the facility operated. These were exactly what ball business should have representing their business. The young man's name was Tamarian. Never got the young lady's name, but she was ever helpful. Those are two young Black people that are going. Need a promotion.

Rating:

5.0

The staff and owner were amazing. They are understanding polite and great people to work with. Any problem we had they addressed quickly and helped us out so much. I would recommend them no questions asked.

Rating:

5.0

I will write more about our dealings as I learn more.

Rating:

5.0

Everyone has been friendly there for many years that I patronized them!

Rating:

3.0

Our storage unit, along with several others, was broken into a few years ago. This is supposed to be a locked and secure facility. We were not compensated for our belongings. Why would I carry insurance on a unit that I pay a ridiculous amount of money for? By the time we moved our items, we had paid close to $20,000.00 for storage fees that UHAUL couldn't be bothered to keep safe! Would I recommend the Cedar Hill facility again? Absolutely not. We rented a trailer there a year ago, and someone neglected to check it back in. When we rented another trailer 2 weeks ago, the facility argued that we had never returned it. If this is what passes for service, I wish i had known that before we trusted them with our storage. I hope others have better luck than we did with our losses.

Rating:

5.0

Staff was amazing! Everyone was so friendly and understanding! Explained and helped with everything.

Rating:

5.0

Everything was great, we loved it. There for couple of years. The only complaint was the price going up to high. We moved to a different storage facility because the price is way less. Thank you

Rating:

1.0

We opened our account for a RV space in February 2022 and expected that it was being stored in a secure location with surveillance cameras, particularly focused on this area where many high-dollar vehicles are openly stored. On approximately March 23 we went to pick up the RV for a trip. As soon as it started, it was obvious there was a problem. The catalytic converter had been removed from the RV. Needing to be able to take the vehicle on a planned trip, we had to immediately get it repaired. It cost over $1400 for the repair. We talked with the office personnel who gave us the phone number for the manager. We called, but our calls were not returned. Office personnel told us that two other RVs had also been vandalized, but the U-haul facility had not filed a police report. Apparently they did file a report after several vehicles were vandalized and an investigator came to view the video, but since the cameras were either not working or not focused on the open storage area, there was nothing to see. We did file a police report and, as instructed, contacted RepWest Insurance. We explained that the cameras at the facility did not even capture the area of these vehicles for the monitoring company or were not functioning and not providing secure storage. Over the course of several weeks, we dealt with the adjuster, AndreaGomez Olea. She was quite condescending and, of course, continued to deny any liability on the part of U-Haul in spite of U-haul's failures. We finally gave up with her after her final, impertinent message, and decided at that point we would find another means of storage for our RV. U-haul promotes these facilities as secure and safe, but we certainly found in a short time that not to be true. We would not recommend anyone storing a boat, RV, truck or any other vehicle at this facility.

Rating:

1.0

Gate never works my biggest issue. I got to found someone to let you in gate out of gate. very small parking lot for a big uhaul location alway Crowded going in-and-out of storage gate in parking lot. Frustrating situation I stayed less than a month

Rating:

5.0

Love the place would still b there if it weren’t for the price

Rating:

3.0

Within a month of moving my belongings from another U Haul storage to this one in Cedar Hill. My rate changed in October from $99.00 to $114.95 a month at present, in a moment notice. Do not like being blindsided, when it comes to my finances.

Rating:

1.0

The gentleman working the desk was very rude. Before even allowing us to see the storage space he was trying to convince us to go elsewhere. He kept telling us that it would be way too small. We were able to fit everything in the space. When returning the uhual he stated that he had logged out already and I would have to park the vehicle myself. It was 6:20 and they close at 7:00

Rating:

4.0

Just want to say thank you Jesus this place is awesome they did me just right everything I needed right on time and they are good business

Rating:

1.0

Poor experience. Always pest issues mice and snakes. No cleaning the pest up and would be in the hallways. Checking out took them over a month to do. Manager called me a sir via text I corrected him and stated I’m a ma’am and he still replied with sir! Very unprofessional. I will not recommend.

Rating:

2.0

The price I was quoted on the phone wasn’t the same price . After putting my stuff in there I come back & my key doesn’t open the lock. The sign says call for after hours help yet none answered the phone. Come back the next day & explain my key isn’t opening the storage. And instead of manager apologizing about the inconvenience tells me next time you will be charged a fee.why charge me a fee for something that’s out of my control? Horrible service.

Rating:

5.0

The stff was great and the supervisor was awesome. They were very helpful and knowledgeable. Always courteous and friendly. I'm gonna recommend U haul of Cedar Hill..

Rating:

5.0

I love the staff at this location, especially Miss Tia

Rating:

5.0

Staff very helpful and friendly answered all my questions

Rating:

4.0

Thank you!

Rating:

5.0

Customer service is great!!!

Rating:

3.0

They Hardly ever answer The Phone. There was Time that I was on Hold for 27min. Till I Decided to Hangup.

Rating:

5.0

The only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)

Rating:

4.0

The staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.

Rating:

5.0

However, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.

Rating:

5.0

Although it looked like the boxes hado some water damage everything was ok.

Rating:

4.0

The access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.

Rating:

5.0

I had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn’t take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.

Rating:

4.0

It was a great storage unit... well kept and the staff was professional.

Rating:

3.0

Upon moving out of my unit on Saturday February 27, 2021, I was billed $124.00 that included a late fee. I did call the facility and was told that the $124.00 would be taken off.

Rating:

5.0

Staff was very helpful.

Rating:

5.0

Friendly, courteous and helpful!!

Rating:

5.0

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Rating:

5.0

Great Customer Service

Rating:

5.0

Thanks for your business and hospitality. May God bless y’all abundantly

Rating:

2.0

charged me $15 late charge was cool but once you charged me another $15 for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.

Rating:

5.0

Never had a problem and appreciated the staff!

Rating:

5.0

Great Customer service!

Rating:

5.0

I love uhaul

Rating:

3.0

Having to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that’s more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.

Rating:

4.0

I used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.

Rating:

5.0

The staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.

Rating:

3.0

When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of $154.95 went to $167 and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.

Rating:

5.0

Very helpful!

Rating:

5.0

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Rating:

5.0

Very pleased with the service of U Haul Cedar Hill

Rating:

5.0

The guy who helped me cancel my storage was very nice and super quick! Sorry I don’t remember his name but he was great!

Rating:

4.0

Service was quick and all employees were extremely friendly and helpful.

Rating:

5.0

Thank you for helping my church and me with your storage facility.

Rating:

1.0

I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).

Rating:

5.0

Brandy is awesome.. Above and beyond. .. Service with a plus..

Rating:

5.0

need a better way to get on and off the high way .not your problem I know

Rating:

5.0

n/a

Rating:

4.0

I had a good experience with using the climate controlled storage for 4 years.

Rating:

5.0

Great service

Rating:

1.0

The 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.

Rating:

3.0

There was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.

Rating:

1.0

Dropped my stuff broke my expensive china wear and didn’t deliver on time

Rating:

5.0

The staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.

Rating:

5.0

Wish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15’ truck. She got us on our way.

Rating:

4.0

Great experience, no problems.

Rating:

1.0

The representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.

Rating:

5.0

Everyone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.

Rating:

5.0

Aaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.

Rating:

1.0

TOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.

Rating:

4.0

When the ac gets permanently fixed it’ll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.

Rating:

1.0

You have been trying to locate my U-Box for a month. I call but get the run around. No one ever returns my call. I did a live chat & was treated poorly. Will someone PLEASE help me?

Rating:

1.0

I found water in my unit multiple times an reported it to the staff each time an yet each time it rained water would leak into my unit. Brenden was useless. Rude an acts annoyed by anyone.

Rating:

1.0

There is an very bad Communication

Rating:

5.0

Satisfied

Rating:

5.0

Great staff....all very friendly and personable. A pleasure to deal with.

Rating:

5.0

Great customer service and price.

Rating:

2.0

Had y'all for 3 years charge a late fee after 3 days and another one after 10. I feel y'all rip people off. Falls prices go up every 6 months, what is this car insurance? I don't recommend them 2 any1

Rating:

1.0

We had our 2018 Airstream trailer stored at this facility for 8 days when it was extensively damaged and broken into. Facility is not secure enough to prevent this from happening again.