Joyce S. on 9/19/2016
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Great location and super nice staff.
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DARRYL j. on 9/17/2016
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had no problems
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Eric A. on 9/15/2016
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Had a great two truck rental experience. My moving plan was implemented successfully thanks to Brandi, Tia, Marcus, and mgr. Zak.
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Nedra T. on 9/13/2016
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Nothing! Just keep up the good work.
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Roger W. on 9/12/2016
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Trailer light was loose and I had to use a twist tie to keep it in place. Safety issue.
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IRENE F. on 9/10/2016
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Best customer service from your employees. Keep up the good work
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John D. on 9/5/2016
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There was only one attendant there when we went to pick up our truck at 7AM. We had to wait about an hour to get the truck because he was putting a hitch on a car. The clerk was very helpful when he was available.
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Andres G. on 9/4/2016
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Employees did not answer phone on multiple occassions. No one was manning the front desk. Took too long to give me receipt.
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John M. on 8/30/2016
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The truck we had reserved was, for some reason, not available. We were delayed for over an hour while they sorted it out and they did not bother to update us on what was going on. Once we had the truck, everything was fine.
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Roberto B. on 8/29/2016
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Hire all knew help and train them better and don't hire people who lie to the customer and talk crazy to them
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Erika P. on 8/29/2016
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The whole experience was great! Zach was very helpful and provided excellent service.
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Erica B. on 8/29/2016
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The manager was nice, but her workers were RUDE. I drove up at 4:54pm and when she saw me get out of the trick, she locked her door, it wasn't 5pm yet. Didn't really matter, but I did want to discuss my issues and concerns and see if I could get any assistance.If it weren't for the manager, I'd be more livid than I am now.
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Lasonja K. on 8/26/2016
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I was charged double for my trailer rental even though I returned it on time. Lady on phone was rude n unprofessional.
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Joe M. on 8/22/2016
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as this was not the location that I was told I would pick up my rental and no one contacted me before hand, it was a surprise. to improve customer satisfaction i would suggest keeping the customer informed, do what you say tour going to do when you say your are going to do something. the personal at this location saved my experience for U-Haul. others that i had come in contact at u-haul were less than helpful or understanding.
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James L. on 8/22/2016
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Better Communication, Make sure equipment is checked in before assuming that is was not before calling the customer..
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Cynthia C. on 8/15/2016
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General manager was very kind & helpful.
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tom t. on 8/15/2016
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I have rented a lot of vehicles/trucks in my day but this experience was by far the best ever. I would recommend this location to anybody. Excellent customer service with an exceptional friendly staff. My truck was ready when I got there and was on the road in 15 minutes. Now that's fast. When I returned the vehicle, I was met at my truck by a staff member who immediately looked over the truck, checked the mileage and then proceeded to check me out. Extremely fast courteous service. I couldn't be more satisfied. A big thank you to the U-haul staff.
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HAROLD S. on 8/15/2016
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Terrible customer service, several customers were complaining when I came in and when I left. Unauthorized charges to my c.c. I will NEVER say U-Haul again. Customer and friends lost...smh Terrible
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curtis r. on 8/14/2016
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everything went great, great service.Thank you
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Robert T. on 8/14/2016
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The process was smooth and pleasant. I can't think of anything more you need to do. Clean, well-maintained truck, pleasant people, good experience.
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Terrence M. on 8/11/2016
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Everything went very well, I will definitely use this location in the future
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joseph m. on 8/11/2016
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keep up the Fast and Great Customer service...
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LeTitia S. on 8/9/2016
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Customer Service was awful! I was overcharged for a two hour rental of a Small "10 Truck.
I was quoted a price for the "in-town" rental for approximately twenty (20) miles round trip. Price quoted was around $60.00. This was fine,as the Customer Rep, Tia Campbell. realized that the rental truck had not yet returned. Tia then would ask her Manager some "next steps", and we then waited. He would then say, that there was not another vehicle for the price given.
I replied that I only needed a small rental truck to pick up living room furniture, then taking the furniture to my residence in Cedar Hill, TX., a distance of 11 minutes away from location U-Haul of Cedar Hill.
I waited for an hour and 21 minutes for a truck, constantly calling the furniture store to assure them that I would pick up my order of furniture that day (Saturday, August 6, 2016).
The service was awful, as I believe training needs to be done at this location, and or management needs to be revisited.
Needless to say, I will not return! And my monies have NOT been returned to date to my credit card. A total of $105.00 was taken for the rental fee of only $58.83 and $46.17 is now balance due.
I sincerely thank you for the opportunity to provide feedback,
Sincerely,
Ms. L. Speed
469/671.1081
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Lauren G. on 8/8/2016
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My 5x8 trailer was not properly installed on site. When signaling right with our vehicle, the left signal operated. The left tail light was out the entire time. We traveled over 400 miles with only one taillight operating on the drive down. This caused great confusion on the highway and almost caused a collision. We are seeking a refund. I am requesting a phone call from the store manager as soon as possible.
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Holden A. on 8/8/2016
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Simply Great!
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