Customer Reviews for U-Haul Moving & Storage of Central Burlington

Rating:

5.0

Fantastic service!

Rating:

5.0

Very friendly staff

Rating:

5.0

I go out of my way each and every time to ONLY rent from this location. Considering the awful experiences I’ve had at other U-Haul locations in Ontario, this location is a very welcome change. Great service all around!

Rating:

5.0

The moving help was below acceptable. I would not use this company ever again

Rating:

5.0

Friendly staff welcomes you through the door and takes care of you until you leave the property. The rep processed the rental and then came outside and helped attach the trailer to my truck. Lights check and done. Less than 30mins in and out.

Rating:

5.0

no improvement required I was quickly serviced hooked-up and on my way, the trailer worked great, the staff were very helpful and courteous.

Rating:

5.0

Great Service

Rating:

4.0

The ratchet straps that hold the wheels down on the trailer were rusty and needed lubrication before they would work. I had to stop at a Canadian tire or just some oil put it on there so they would work the way they were supposed to other than that, everything else worked fine thank you very much,

Rating:

5.0

Friendly, fast, good value.

Rating:

4.0

Service engine and tire pressure indicators had indicators. This should have been dealt with before renting.

Rating:

5.0

Roof repairs caused debris to fall into our locker. Staff was very good about the matter and helpful.

Rating:

5.0

We always have a great experience when we rent at this location!! Very Pleasant and helpful staff!

Rating:

5.0

Great service, lovely staff and very helpful. Fast and efficient

Rating:

5.0

Could have shown us around at the time of ordering.

Rating:

5.0

I was here quite a few times getting boxes etc. the team at this location is fantastic.

Rating:

4.0

Clean out the back of the truck.

Rating:

5.0

Uhaul changed my pick-up location to an agent site initially. The outcome was a disaster, the truck was dirty, there was several areas of damage that had not been previously recorded. After taking 25 minutes recording the bumps and bruises when driving away the check engine light was on. Uhaul tried to cancel my reservation and reschedule another weekend due to no trucks available. I was then told they located a vehicle at the original location in Burlington after an uncomfortable conversation for them, the Burlington location and staff were great and the truck was spotless. I lost 3 hours + due to the change in locations and waiting for confirmation of a replacement rental. Not my first bad experience with Uhaul. If they try to change your reservation to an agent (was a glorified farm) refuse the pick-up and insist on the original. They need to assess their agent locations and standards

Rating:

5.0

No complaints

Rating:

5.0

Service is always friendly and prompt

Rating:

1.0

I was not informed I had to return the vehicle back to Burlington. Moved all the way to fkn Toronto just to find out I had to drive the van all the way back- what’s the point of that? Longest walk back of my lifr

Rating:

1.0

Rats or mice was living in my unit and destroyed my property

Rating:

5.0

Please install fold-up jack stands with heavy trailers like 6x12, it’s physically impossible to take off and put on for a week person.

Rating:

5.0

All of the staff we encounterd (at the desk, in the facility etc) were extremely friendly and helpful. Very impressive!

Rating:

5.0

Tracy was very helpful in finding me a great convenient unit that was close to the entrance. She went out of her way to make sure I was all set up and explained the process in detail. Thank you Tracy!

Rating:

5.0

This location has been good to me so far. I do have to say that if Tracy wasn’t there I wouldn’t have such a good review. She was very helpful when checking into my last unit and very clear and patient as I had never rented a unit before so I didn’t know the drill so to speak. Thank you Tracy!

Rating:

5.0

All Staff were were extremely and sincerely friendly, helpful and professional. Very impressive!

Rating:

5.0

The staff at the Mainway location are just amazing. They are super helpful, have a great attitude and I can’t say enough about them. I would have no hesitation renting a vehicle or a storage unit from them again.

Rating:

5.0

The vehicle was noisy and strong exhaust smell in the cab, had to drive with the window open, unsafe. The dolly in the back was not required, and in the way. The security tag was broken when an item got caught on the dolly while moving into the truck. Dolly should be optional.

Rating:

5.0

Thank you you guys have been great The staff is more then helpful 10 /10 I would say

Rating:

5.0

Truck was extremely clean with no signs of damage. I cannot say this was always the case renting from U-Haul. I am impressed Fantastic service extremely pleasant and quick check-in. It's not my first time at this location and I will be back next time I need the rent a truck or van thank you

Rating:

5.0

The gentleman that helped was so professional and personable. Great experience!

Rating:

5.0

Excellent service.

Rating:

5.0

Great service.

Rating:

5.0

Excellent customer service, and a very friendly team. No issues from Start to finish. I would highly recommend.

Rating:

5.0

All good nothing else required got in got out did my pick up returned vehicle paid and done

Rating:

5.0

Excellent, Customer Service & Staff, will be using this location if moving needs are warranted by myself. Thank you and especially to Benjamin.

Rating:

5.0

the service i get at Mainway is always above what they need to do

Rating:

5.0

Very satisfied

Rating:

5.0

Nothing. The Mainway staff were excellent to deal with, helpful, friendly and they made it easy. I will be back because of how well they looked after me. Thank you

Rating:

5.0

Great service with a happy smile. Forgot the person’s name but he was super helpful. Had no issues with rental and it was a new vehicle. Transaction was easy.

Rating:

2.0

They wouldn’t let me rent the truck I needed to rent. They said my card would not allow me to. I have the same card I used last time I rented the exact truck. So I had to rent a much more expensive and bulky truck that I didn’t need. And had to pay more in gas as well as parking issues. Not impressed at all.

Rating:

1.0

Because you took money from my account and have not paid me back the other unit I emptied and u haul still took money from my account please send me refund check

Rating:

4.0

The team were very professional. My only suggestion would to ensure the customer is aware of where the full lights are for the truck so when it gets dark the customer can easily turn in the full lights.

Rating:

5.0

Great service.

Rating:

5.0

The only minor issue is that when I was ready to take odometer pics- there was the “low pressure tire”

Rating:

5.0

Excellent staff and fast service!

Rating:

4.0

All was good.

Rating:

5.0

Excellent!!!

Rating:

2.0

After renting the trailer from this location 3 times in total this was the worst trailer . All trailer would jump and make the car feel unsafe. We mentioned this each time and the staff kept telling us this is normal. Even when loaded the trailer would bang and rattle against our hitch. The suspension in either damaged and not maintained.

Rating:

5.0

The staff on Mainway in Burlington are absolutely too notch

Rating:

5.0

The staff working in this location was very kind

Rating:

5.0

Great Customer Service. Fast, Easy, Clean, and Responsive Team.

Rating:

5.0

I was suppose to pickup at 1505 Guelph Line at 8:30 waiting till 8:50 called the number no one answered and no one at the location fro me to pickup . I called the 1800 number and was asked to come to the mainway location at the mainway location they were great so this is the review I'm giving not for Guelph line I was not impressed with that location

Rating:

5.0

I use this location often. Staff is very helpful and knowledgeable

Rating:

5.0

Storage facility was excellent and the staff were super friendly and accommodating, especially when I was moving my U-Box for a cross country move. There were a few times where I showed up to my unit and the power to the building was off. If possible, it would be nice to know that the power was off through some sort of notification system to save the trip to the unit, but this is very minor.

Rating:

1.0

I picked up at trailer at around 3 pm on Sunday February 18,2024 and returned it around 6pm on the same day. I asked about where to leave the trailer and was told by the service rep to put it in the same spot . I did what I was told returning the trailer where the others were parked. The next day there was a $20 Etra charge on my credit card and bill for not closing out the order. I have rented many trailers from U-haul from this and other locations. I returned many after hours and have never been up charged. The trailer was back in time for next day’s business. I called the location and was basically told to read my contract. I responded by saying that if some one had told me to close it out I would have. I lodged a complaint and wanted to speak with a manger but was told no one was there and someone would call me the next day. On Tuesday February 20, 2024 I went back to the location and was told there was no manager available that they were in meetings. As of today Wednesday February 21, 2024 no one from U-Haul has reached out to correct this issue. I am very displeased with what has transpired with this rental and the lack of following through by U-Haul.

Rating:

4.0

It would be great if you put more gas.in the truck . On the truck I rented the gas light came on within 15 kilometers. Thanks

Rating:

1.0

Returning staff is very rude and disrespectful, specially there is a guy named venkatram G

Rating:

5.0

This location always goes above and beyond for not just myself but for any customers i see when I'm there myself. This is the closest one to my house luckily and quite frankly i always have a smooth, quick and easy experience here. Thanks guys

Rating:

5.0

A pleasure to be with U Haul

Rating:

5.0

mainway has the best service the rest bad very helpfull and frienly staff never any issues

Rating:

5.0

I thank you for all your cooperation at a hard time

Rating:

5.0

So convenient to have a rental van and storage unit together.

Rating:

5.0

Very helpful team working at Uhaul. I'm happy with the service and support I got from Uhaul team at this location on Mainway, Burlington.

Rating:

5.0

Thank you for your assistance. We are moving house and your efficiency and helpfulness definitely reduced the stress of the event.

Rating:

5.0

Great facility! The storage building was clean and felt very secure. The staff were always helpful and friendly which made my move a much better experience! Love that there were no hidden fees and very reasonable rates compared to other companies we looked into. Would recommend this location to anyone looking in the Burlington area!

Rating:

4.0

My unit was very dark and needed the bulb replaced. I’m assuming it’s something that can be replaced.

Rating:

4.0

Your customer service counter is cluttered with optional items for purchase and isolated lanes. Not a clear view of who is available to serve.

Rating:

5.0

The gentleman at the desk was very kind and helpful with explaining everything I would definitely recommend.

Rating:

5.0

The staff were always friendly and ready to help..the facility was always clean and easily accessible.. Overall I am so happy I chose this facility to store my items …excellent experience

Rating:

5.0

The team was always accommodating and pleasant. They went above and beyond and I can recommend the services and this facility to anyone looking for moving supplies/trucks and storage solutions. I rented a 5'x10' climate controlled unit with 24 hour access for over a year, and was always confident my storage was safe and secure.

Rating:

5.0

The staff was quite pleasant and helpful. I definitely appreciate the excellent customer service

Rating:

5.0

Ramm was excellent

Rating:

5.0

I just love uhaul and all who work there. They know their stuff.

Rating:

5.0

I have always had an excellent experience with UHaul from Dec 2019- Aug 2023. UHaul staff have always been very professional /helpful .If I ever need storage again, I would not think twice about using UHaul Burlington. Thanks again to UHaul Burlington.

Rating:

5.0

Excellent staff service! Convenient location!

Rating:

5.0

Great service and manager was great

Rating:

5.0

The overall experience was amazing and it was very convenient to use the storage room.

Rating:

5.0

very friendly office staff, they explain me very well the way access and rules

Rating:

5.0

Personally amazed by the Storage Manager who had helped to complete the reservation, Ram at the storage Main way Burlington. He’s patient, understands the situation and clearly explains everything from recommending a space we need and reserved a spot for us as promised. Overall we had an amazing experienced.

Rating:

5.0

Both the staff and facility exceeded my expectations. Extremely helpful! Thank you for making my move easier and decrease my stress levels. Highly recommend the uhaul facility on mainway, the new one!

Rating:

5.0

They seem to always go above and beyond at this location.

Rating:

5.0

Quick and friendly service, great storage facility.

Rating:

5.0

I was a bit confused about the free month but all good ,will be using them again

Rating:

4.0

Over all good experience thank you

Rating:

1.0

We arrived for our reservation and were told the unit I had reserved months ago was not available. In fact, there was no drive up storage available at all which I was relying on to use. Moreover I had already cancelled other reservations I had for this type of storage at other facilities because I was assured this would be available. At the end of this entire ordeal I was not offered compensation for all the inconvenience and inconsistency. I am extremely upset about this entire experience and will be telling people about this negative U-Haul procedure.

Rating:

5.0

Amazing staff at the mainway location.

Rating:

4.0

My moving date and storage facility was booked and scheduled with Camilo on June 22, 2023 (originally unit 1679) for a Sunday June 25, 2023 move. I also booked a 10' x 15' truck with Mickey on Tuesday June 20, 2023 for pick up/return for my moving day of Sunday and date of June 25, 2023. Both were confirmed with/for me by Camilo and Mickey of your company. On early Sunday morning I received an AI message from U Haul asking me what went wrong with my storage booking and why had I decided not to take it. This was incorrect and I certainly did nothing of the kind. I left a message for a call back, which I got from some U-Haul central office point at approx. 9:00 am. I was able to quickly resolve my truck rental and after some delay I was told that he had found my storage rental as well and confirmed that I was fine to move. Unfortunately, when I arrived at the Mainway U Haul and met with Camilo he couldn't find my storage reservation although he vividly remembered taking the reservation and my credit card to hold it until I came in on Sunday. After some delay, he found the original reservation which he noted had been over- booked by/to someone name Toby B. and I was apparently out of luck. He went to the acting manager who quite frankly was not much him nor I. Camilo diligently went to work to come up with an alternative (which turned out to be a split unit (i.e. 2 units combined) although he also said to me that it looked to be costing $30.00 more. He went to the acting manager RAM, who said he could do nothing to resolve my additional $30.00 concern even though none of the issue of losing the original reservation and subsequent replacement were of any fault of mine. Camilo said he would speak to Tracy Davenport the General Manager on Monday June 26, 2023 as he felt this was unfair also. To date, I have not heard from her yet. I am confident that I will. I have heard nothing but great things about her. I do want my rate adjusted by -$30.00 monthly. Otherwise I felt that both Mickey and Camilo were terrific ambassadors of your company. Regards, Bruce Marshall

Rating:

5.0

We dealt with the lady who was the manager for both rental of a vehicle as well as rental of the storage unit. The manager was EXCELLENT! She was professional , very pleasant and courteous. I have rented vehicles before from other companies but We will only rent from your office in future. Our overall experience was great.

Rating:

5.0

Easy access

Rating:

3.0

The one garage door has been broken for over a week and still hasn't been fixed and there's no sign on it saying that it's broken for customers to know. I did have one late night visit where the front doors would not open after I put my code in. Thankfully I was able to get in with the garage door and the door between the garage and the building was open. So that was my only frustration was that there is no consistency in the doors. Sometimes I would come late at night and the garage doors would open when I got in front of them. Sometimes I would come at night and I'd have to go inside and open the garage doors. Sometimes I'd come at night and the door between the garage and the building would open. Sometimes I would have to turn it on. I'm not sure the one evening when I came that the main door would not open after signing in. The only other thing that I was confused about is I thought the main door would stay unlocked for 30 minutes once I have signed in after hours. And I actually had to sign in every time the door closed to get it to open again when I was loading Thanks

Rating:

5.0

Very helpful staff

Rating:

3.0

I had multiple units. The first unit was fine and access was great as provided a code. No issues with that being clean and tidy. The current unit, closed this past weekend and had since July, was a bit problematic. We were on the new build side and so access was denied after hours despite having a code. Then the access location was changed without notification. All the material in storage was covered in a thick layer of dust twice, to which I received zero response despite going to the office and being told that the 'manager would be told'. Koodoos to the team for assisting in getting access the Sat after the storm few weeks ago.

Rating:

5.0

Every staff member that I have dealt with was top rate. Very helpful

Rating:

1.0

I have never been so frustrated with a storage facility. From the start we signed up for a drive up unit. When we got there we got sent to the new location where there are none. With no choice and a full truck we were forced to move deep into a storage facility that was under construction with 24/7 access. Well since it was under construction we did not have access to our side of the building because the code machine was not installed yet. Further more I was absolutely disgusted to find that upon moving out I realized the amount of construction related dust that was all over my expensive belongings. The fact that we were paying 250+ dollars a month for this place is truly sickening and will never consider this properly taken care of unless uhaul makes this right. Which based on my experience with the desk staff I’m not expecting much. Giving this facility a 1 star seems outrageously high in my eyes. From start to finish a lack of care for the type of unit I booked and also just the overall safe keeping and cleanliness of the unit where my valuables were stored.

Rating:

5.0

Very impressed with the whole process and facility! Thank you so much!

Rating:

1.0

Manager(Lucy) Burlington location gave us the worst customer experience/ service I won’t go back there an ended up changing my storage location because of it

Rating:

4.0

Even there were rodent traps in the unit, we still found a small amount of mouse feces on some of the furniture we were storing.

Rating:

5.0

Very friendly great people to work with very accommodatinng and understanding and willing to go the extra mile

Rating:

1.0

Limited hours. Construction. My stuff was filthy. Full of dust. Dried up patches of cement on my stuff. Disgusting. Looking into my next steps of recourse. Had to find another place and move my stuff. Tried to leave feed back in person. Lady just shrugged her shoulders. Nothing she can do. Horrible all around experience. Don't know why I am getting this. Haven't told anyone I took my stuff out. Still paid up until 23rd

Rating:

5.0

What a great group of folks that work there . Always went above and beyond to keep a customer satisfied and had some great conversations with the staff . There is a lady there that would always have some sort of treats or snacks and would always offer me some when I was there . Great staff , great facility and highly recommend them if you ever need a truck or storage .

Rating:

5.0

Wendy was amazing and so friendly.

Rating:

5.0

Everything was great. Only recommendation would be more than one loading door.

Rating:

5.0

My experience with Uhaul was wonderful from the very beginning, the young men working the weekend I moved in were lovely, the Manager was so helpful. And every other staff member I interacted with was professional, they all turned a stressful event into a not so bad event. Thank you all so much.

Rating:

5.0

My only concern was the main entrance being under construction and having to use an alternate entrance which was much narrower and with some congestion as most vehicles were loading and unloading at this entrance. Other than that everything was great.

Rating:

5.0

The lovely ladies at the desk were very helpful

Rating:

5.0

Excellent facility and service

Rating:

5.0

It was important to me during my many residential moves to have access to short term storage, with access when i needed to add or subtract items as needed. Thank You

Rating:

1.0

Getting into the storage area is terrible.. could not even find the entrance.

Rating:

5.0

Other than billing me 3 months after I vacated the.premises, everything was excellent! Problems with billing resolved. Olga Csefko.

Rating:

4.0

I have not received via email, any of the mentioned paperwork re my rental unit.

Rating:

5.0

Excellent storage facility, access hours very convenient, great location, friendly and efficient staff, overall great customer experience.

Rating:

5.0

I have been to your facility on a number of occasions over the last 3 weeks. I've spoken with a number of staff, all of whom have been helpful and friendly. They are a good team and helped each other in order to help me. The new facility was easy to use, as there were dollies made available. Excellent experience.

Rating:

5.0

The young man who looked after the storage rental for me was very kind, polite, and very helpful. It made the experience very easy.

Rating:

5.0

The owner was very helpful and friendly

Rating:

4.0

Would benefit to a covered loading and unloading area. Also there were only one cart available as the other two are missing.

Rating:

5.0

Well run operation.

Rating:

5.0

I would give you guys lower rate but it d be a unfair rating for those guys who worked after hours schedules specially Porea he was above and beyond customers expectations . I d like to mention that the lady I booked with (not the blond one) other lady I think she needs more friendly approach to clients and listen what they ask and needs. My case I asked her storage closer to the loading area and she gave me farthest one and took us 3 hours to unload our stuff half of this time was just walking in front of the empty similar size storages. I was so frustrated , each time she was coming from outside smoking cigarettes and smell was unbearable. I am sorry to tell the truth .

Rating:

5.0

I’ve always used U-Haul whenever I need to move or store household items. No other moving and storage company can match their system. You can trust them to get the job done.

Rating:

5.0

Everything went well, thank you

Rating:

5.0

Tracey was incredible!

Rating:

5.0

Amazing group of people. Very helpful. Especially the manager

Rating:

4.0

Great.

Rating:

5.0

Very friendly helpful staff clean I would definitely recommend and use again.

Rating:

1.0

The staff did not take customer to see the unit so when I find out that the door way was not fit my trike to go through. I have to change the unit. Another thing is that, every time i open the lock, the alarm went on. So loud and annoying. I have to go talk to staff 3 times, problem still not solved. The light on the hall way is good but for the unit inside is not bright enough. It will be great if you can improve these.

Rating:

5.0

The customer service rep was, helpful, patient and knowledgeable. He made it VERY easy !

Rating:

5.0

The service representatives were very helpful and very friendly. Tyler, the front desk was extraordinary for his service. I would appreciate him again for his help.

Rating:

5.0

Thanks for the excellent customer service and overall great experience at the Burlington Mainway rental location.

Rating:

5.0

The only issue I had was after logging in, the alarm went off every time I opened my locker. It would turn off shortly afterwards. Otherwise amazing service and place!

Rating:

5.0

Staff was excellent, answered all questions and very professional!

Rating:

5.0

Fantastic service!!

Rating:

2.0

We had some issues getting into the facility once when we arrived at 7am and the door was locked. No one was able to resolve the issue and we had to leave. Also, on the day we moved out, we discovered that epoxy from a previous floor job had leaked into our unit and onto some of our boxes/content. I alerted 2 staff and no one even apologized!

Rating:

5.0

So brand new! Love it!

Rating:

5.0

Above Excellent in service, access and convenience. Amazing team that deserves raises!! Keep up the great work 😊

Rating:

5.0

All staff were very helpful and friendly to deal with at all times. I was a great being during the time we need a couple of storage lockers.

Rating:

1.0

Management locked our unit without even an email. Inappropriate and not the way to correct policy violations. We didn't have a nonpayment issue but we used an inferior lock, locking us out with a more expensive one with no notice. Very inconvenient.

Rating:

5.0

From the moment I got there until the moment I left. Absolutely everyone that I talked to was courteous, knowledgeable and provided great customer service! I would absolutely recommend and friends or family use this location for their storage and rental needs! Thank you to UHaul Mainway for all of your help and service! You took a lot of stress away from both moving days!

Rating:

5.0

All around rating was what i needed at time of moving no worry one call did all thank you UHaul jessie S

Rating:

5.0

Let me say this location (3245 Mainway, Burlington) has been the Only u-haul facility that I have used where the staff (Jojo, Mia and all the others) were friendly and extremely considerate!! Kudos to the management! My tainted opinion from using the other locations was erased by my experience at 3245 Mainway. I will recommend Only You in the future! 👏 Lyn Gagner Marilu's Market Bakery Mgr

Rating:

5.0

The staff was courteous and helpful. The check in process was seamless and easy to understand.

Rating:

5.0

Nice and comfy, staff are so helpful.

Rating:

3.0

My Storage Unit was missing the pull rope and I am Not sure if the light bulb works on a timer or it Needs replacing. If the above mentioned was in good condition, I Would have given a 5 star. Overall Experience was Good and Will come back again if and when I Need Storage again.

Rating:

5.0

Live dou g business with you been with you for more than 15 years

Rating:

5.0

The staff are amazing - friendly helpful efficient and flexible! The new storage facility is great - clean well lit and lots of parking and room to maneouvre. Soon the storage access hours will be 24/7 which will be great.

Rating:

5.0

I'm a local Real Estate Agent and the Uhaul phone line was impossible to get through BUT when I walked into the new Uhaul on Mainway Ave I was extremely impressed. Terrific service, very well organized, helpful and easy to find. The Manager was great, friendly with a very chipper, organized staff. I will tell everyone to go here, great to see customer service so important, great job!!!

Rating:

5.0

The staff have been amazing. The gentleman working last night was so friendly and genuine. Tracy has been so accommodating throughout the whole process. Moving is a stressful time and this uhaul location has been so helpful. We will continue to use this location/facility and have already recommended it to friends. The only reason I said no to the access hours being convenient is because there is no access code to the storage facility yet. I understand it will be installed sometime within the next two weeks... so not a big deal. We are still very happy with this location.