Customer Reviews for U-Haul Moving & Storage of Central Murfreesboro

Rating:

3.0

Truck was jout of alignment, brakes rotors were worped so the truck had bad vibrations upon braking. Tow dolly lights did not work. Poor maintenance. The person that reserved the truck for me, rented equipment that was inadqit for the job. So I had to upgrade at pickup station.

Rating:

5.0

Staff very helpful and we will use again

Rating:

5.0

Honestly I just want to say that I have had unpleasant experiences in the past with issues ranging from pickup and drop offs but this last time was very easy Don’t know what changes have been made at UHaul but it worked well!

Rating:

5.0

Super quick and made everything extremely easy!

Rating:

5.0

They jumped into action when I arrived. Well staffed.

Rating:

5.0

This is my local U-Haul always clean and nice individual only used the location for drop off and used the drop Box on this visit. So I had no social interaction with the employees this time.

Rating:

4.0

When the goal of renting a UHAUL is to keep your stuff dry from the rain...MAYBE the truck shouldn't leak on my property as well. Having to move in a monsoon already sucks much less wet boxes when you arrive at the storage building to unload. The store & people was super friendly, but when you drop truck off and say "Hey your truck leaked on my stuff" and the response is "DO YOU KNOW WHERE?" Yes I do because I unloaded wet boxes

Rating:

5.0

Great customer service. Quick process.

Rating:

3.0

Great people working but when I returned my truck after only 2 hours, I assumed I would get some sort of reduced rate instead of the 24 hour rate. NOPE! that didnt happen, So that makes me wonder why I would use UHaul ever again. Marty

Rating:

5.0

Very Professional!

Rating:

5.0

Well organize great service!

Rating:

1.0

The staff were not very truthful about the truck’s condition and they accused me of hitting a yellow gas station cement block going across the street to get gas. The young lady said it wasn’t there before I went across the street, she thought I was honking at a customer in the parking lot when I was honking to notify my husband to move our vehicle and let him know I had to get more gas. They pulled up a blurry photo of the uhaul from January that was taken at night time and that was the photo they were basing this off of. You could not see the letters on the photo clearly and the lady said it hadn’t been rented since that photo and that it’s been in service and that I was the only person who has used the vehicle since it’s been out of repair. I asked the male associate he said it was last rented on the 18th and that the person accepted the photo from January. There were no recent photos taken of the truck and she accused me of hitting something across the street because she was mad at the way I blew the horn and drove out of the facility. I knew she was going to be difficult by the initial way she started the transaction. The male associate immediately agreed with her they were not fair at all and it was not a fresh hit and they knew it. It was ridiculous!

Rating:

5.0

Dropped off the truck with no problems. I am concerned that I left my sunglasses in the glove box.

Rating:

5.0

Everything was perfect

Rating:

1.0

Money hungry, had rats and roaches everywhere I’m sure people stuff got chewed up not to mention staff has poor attitude with lazy work ethic good job U-Haul

Rating:

5.0

No problems. Everyone was nice and got us in and out as quickly as they could. Very busy place.

Rating:

4.0

Drpo off was way better

Rating:

4.0

I had to clean the wheels on the dolly…some sticky, oily residue from the last rental. Not a big deal… but it would have been on the floor or carpet. ‘A minor detail for your training checklist.

Rating:

1.0

Staff was far from Professional

Rating:

5.0

Very nice experience

Rating:

2.0

The right tire was not secured tight enough and came off. We paid $20 something extra to have them put the car on and be secure and feel ripped off because it wasn’t secured properly and the pickup location said they scammed us because they weren’t supposed to load the car for us anyhow.

Rating:

4.0

I just had trouble with the website trying to drop it off,I couldn't figure it out

Rating:

5.0

Everything went fine. I was just moving boxes from a one bedroom apartment. I should have rented the 15' truck with the ramp because loading would have been much faster and easier.

Rating:

5.0

N/a

Rating:

5.0

Seems that everything is great

Rating:

5.0

The staff was really understanding and professional,you really should give everyone there a raise and promotion because of the amount of stress and anxiety and frustration they go through. They really are an amazing team at Murfreesboro,Tn. Truly shining stars for U-Haul. Thanks for all you did!

Rating:

1.0

Rat infested and not well kept

Rating:

5.0

The only thing that was a big irritant was that there was a $20 after hours fee attached when we brought the van back at about 1145pm. We were not made aware that there would be a penalty associated with returning your equipment as soon as we could.

Rating:

5.0

The man that helped me was super friendly and nice and made the return quick and easy. It was such an easy process. I will definitely use them again if I need to.

Rating:

5.0

All good on my experience. Ethan was awesome

Rating:

5.0

The guy at pickup was amazing!!!!!! Thanks!!!!!

Rating:

5.0

From arrival to departure all the staff were timely, courteous and made sure to explain all policies and charges clearly.

Rating:

3.0

There was no problem with anyone in the service department, but the battery in the vehicle needed to be jumped as I was dropping off at my storage facility, and the radio was malfunctioning.

Rating:

3.0

The whole experience here was underwhelming. No specific complaints, everything was just average. Including the enthusiasm of the employees and the mobile checkin process was not very easy. Was not able to complete the checkin due to that.

Rating:

3.0

Understaffed

Rating:

5.0

I was very much pleased with the in- store customer service. Please keep up with the good service.

Rating:

3.0

Computer system was down when I dropped off the equipment.

Rating:

5.0

The young man who helped me was courteous and efficient. I had a great experience renting a tow dolly for the day.

Rating:

5.0

Nice friendly staff. Very helpful.

Rating:

4.0

The truck had no tail lights or marker lights.

Rating:

4.0

Waited 4 hours to have a tire repaired.

Rating:

5.0

Everything was great!

Rating:

5.0

Everything was great! Thank you!

Rating:

5.0

We use this location yearly, best experience we've ever had with the company.

Rating:

5.0

Thank you for going the extra mile John

Rating:

3.0

Key pad out of order. Building design made moving in a challenge.

Rating:

4.0

There was something in the trash can outside the sliding electronic doors. Smelled of rotten fish.

Rating:

2.0

The staff was more than helpful, but the manager refused to help with my situation & caused me to have to get a locksmith & come out my pocket with more money than expected

Rating:

5.0

The crew is friendly and very helpful.

Rating:

4.0

Only gripe was that the 26 ft truck i rented had a really bad unbalanced front driver side tire that felt and sounded like a helicopter on the freeway, good thing the roads were dry. Besides that, the staff was very friendly and helpful, cool guys to work with.

Rating:

1.0

Truck wasn’t ready had to wait over an hour staff tried to call the person but didn’t feel I should be compensated for time Wanted or anything

Rating:

2.0

All of my furniture and crates were covered in mice feces. It would’ve been excellent, if it weren’t for the rodents.

Rating:

5.0

Have used this facility for many years and the service has always been excellent: convenient, efficient and very helpful.

Rating:

4.0

None at moment.

Rating:

5.0

Great service friendly staff.

Rating:

5.0

The guys that were there for very helpful! Even though they were really busy they made the experience awesome!

Rating:

5.0

Extremely friendly and helpful staff.

Rating:

2.0

Had to use the storage unit at 1. Then drive all the way across town to drop the truck off at another location made no sense. Tried to change it wanted to charge me I was already there with the truck it was clean and gassed up they were eating lunch the staff. Wouldn't help me just pushed me a long costing me money cuz I was late dropping it off very bad experience. Missed my ride back to my house had to walk nearly six miles. Never used U-Haul again

Rating:

5.0

Great place, use you guys always

Rating:

1.0

I am not Joshua. Please for the love of god stop emailing me.

Rating:

1.0

I rented the space online but when I got in the store, I was told that somebody else had already rented that space and was moving in on the same day I was suppose to. It took them almost 4 days to put my money back on my card

Rating:

1.0

I will never rent with them. This is a scam. After talking to someone to set up a move out day and pay a settlement offer because I was effected by Covid. They continued to charge me for miscellaneous things Causing my bill to go up to a thousand dollars and tried to sell my items to get nothing and then tell me I still owe a thousand dollars.

Rating:

5.0

Being able to go to a storeage Facility at any time would be convenient for me

Rating:

3.0

The staff is rude. Aside from the date I signed my contract, whenever I have to speak with the staff they have a tendency to make one feel unimportant and that I am an interruption to whatever they have going on. They often park equipment in the way of the door to the storage units creating a trip hazard. When you ask them to move it they are always too busy to do so in a timely fashion. When moving out I called to cancel my contract. the rep stated that its not really a contract and all i have to do is move out. I asked him to please make a record of my move out anyway. I then started receiving late notices with assessed fees so I called back in. the rep noted said she would e-mail the store to notify them of my original move out date but would not copy me on that e-mail nor provide a copy for my records. I find that policy absurd. She stated all calls are recorded and that if needed I could get said recording. When I requested it she put me on hold and after 20 minutes i gave up. The only saving grace for this particular facility was the price. That said I did get a letter notifying me that the price was increasing on my unit. With all this in mind, no I would not recommend this facility, especially for storage rentals. Additionally, after my support experiences with your company, I will shop other brands before choosing a uhaul location in the future.

Rating:

2.0

Staff was rude specially a Caucasian woman. Red head, bad teeth, middle aged woman. Poor customer service

Rating:

4.0

They are thorough and the facility is clean: from the front office tho the storage lockers.

Rating:

4.0

The staff at the Memorial St location in Murfreesboro, TN are helpful and knowledgeable.

Rating:

5.0

Everyone was wonderful and very helpful with my move to murfreesboro.

Rating:

2.0

Female with the colored hair needs some coaching on people skills.

Rating:

5.0

The manager Stephanie is always very helpful when I've been in here. Her staff is also. I have not been happy with all of my uhaul experiences but I've always been happy with this site.

Rating:

5.0

Tasha was wonderful! She demonstrated professionalism, knowledge of U-Haul’s products & processes & profound customer service.

Rating:

5.0

I was impressed with the efficiency of the staff in a very timely & attentive man or!

Rating:

5.0

When we didn’t have a reservation they were friendly and able to accommodate us! All employees were always helpful and friendly and made our move a little easier:)

Rating:

2.0

Ubox was put in trailer poorly. Tried to charge me for extra days. Ubox also leaked. Not all staff fault, but uhaul as a company.

Rating:

5.0

Jordon, was extremely helpful in our efforts to get our storage effected. A very big Thanks to a real gentleman!

Rating:

5.0

Mr. Tinker was amazing! He welcomed us to the new area and made everything extremely easy as we moved into a storage unit and dropped off our equipment. We look forward to working with him again.

Rating:

4.0

Brandy was friendly and professional. She delivered my Ubox on time and without any issue.

Rating:

5.0

Very good service. Very secure storage area. Very helpful employees.

Rating:

5.0

The complete staff is great I used you guys back in 2016 so there was no other company I would have used. I have been using u-haul for all my moves last 40 years. Thank you Murfreesboro U-haul

Rating:

1.0

Working with this facility was an absolute nightmare. You will never be able to call and speak to the store, you will always have to go down there to speak to anyone. They were incredibly rude also.