Exceptional service. Well managed. Always accommodating. If I didn’t move I would still use facilities. Definitely recommend and I have recommended quite a few people over the years there. Thanks for the best service and the best storage facility in Southern California
HEZEKIAH B | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Clairemont Mesa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff that hooked up and then unhooked the trailer were polite and hard working
DUSAN GEveryone is always helpful and nice
LESLIE RThe staff members were all extremely friendly and intelligent.
ELENA D | First ImpressionsSpacious and clean. Not enough support staff to help. I did the mobile check in for my truck and still had to go in and get my keys. The guy was on the phone for 10 minutes and wouldn't get my keys. Then my truck had a check engine light after I took all the pictures and got ready to leave. They then gave me a new truck and said just take some photos of it and you are good to go. Then I got an email where I had to actually send the real pictures to the uhaul system again.
Logan RFriendly customer service and people knew exactly what they were doing.
Fay SCrystal to the employees should not be working Customer service. The young kid that’s tall with a blonde brown hair does not treat Customer as well and the woman with the blonde hair short will talk to you like your her child and tuck down to you. I’m pretty sure she’s the one that didn’t put it in there that I was leaving. Because I literally told her and she saw me packing the 26 foot truck.
Frank H | Overall ExperienceGreat location and more important great customer service.
ROBERT BStaff was friendly and efficient. Got me hooked up and out of there in less 15 mins despite being fairly busy. Drop off was seamless!
STEPHANIE BUnfortunately, after all of the great assistance from your staff with renting my storage space and with processing my payment with my gift certificate and helping me after hours on Friday, 5/30/2025, Crystal and Ritchie helped me out, I had to cancel the storage rental because the storage unit was too small. I saw the storage space on Saturday 5/31/25, and realized that it was too small and another staff member assisted me with cancelling my storage space. I appreciate all of your teams help with everything. On 5/31/2025 1 of your employees also helped me by checking other U-Haul locations for larger storage spaces since the Clairemont Mesa store had no larger spaces available for me to rent at that time. I was interested in a VAN BODY 20 foot or 26 foot, but there were none available. Thanks for all the great help!!! I'll be sure to check my account for the refund of my payment back to my gift certificate.
LEAH W | First ImpressionsAbsolutely terrible experience. They cancelled my U-Haul reservation twice — the second time with less than 24 hours’ notice. Offered no help or solutions to fix the situation. Completely unprofessional and unreliable. If I could give zero stars, I would. Horrible first impression.
Brandon K5 stars
RUDY TThe manager was AMAZING!!!!!!!!!!
Antoinette J | First ImpressionsGreat crew and great facility. This is the spot I use for all my truck rental and storage needs.
William Q | Overall ExperienceCheck trucks
Paula JWhenever I come to San Diego for business I always use the Claremont Mesa location.Krystal and Jamie are very always very helpful and knowledgeable. I always let Krystal know when I am coming to California she finds a unit that suits my needs while I am there. Just met Jamie this year she also is an amazing person the storage facility is ran very well all of the employees work together and are friendly and helpful . They always make my time there easy for my buying for my business. I live in oregon, and I always recommend this location to anyone who is traveling. Because I know they will take care of their customers and always make them feel welcome and glad they are there. I have listened to them make reservations with people for that facility over the phone and they genuinely want to help people get the right storage unit for their needs.
Shirley Y | Overall ExperienceI'd like to have a more options for choices. My experience was not great. When I arrived to pick up the trailer there were 4 or 5 employees out front chatting with each other and no one even acknowledged my existance with so much as a hello. Then when I got to the desk I had to wait for the only person inside to be able to help me, and was wondering why one of the employees outside didn't come in and help me. Then, the online U-Haul license upload system was very slow and cumbersome, but we finally got through that process. Next, the person helping me called out on the "work phone" that there was someone picking up a trailer, but got no response. Then... I was told to drive around the back of the building to find the trailer I'd rented, which I did, and waited for one of the equipment folks to hook the trailer up since that is SOP at U-Haul, but no one turned up so I hooked it up on my own. As I drove out I told one of the equip folks that perhaps they want to check the trailer while I take the required photos of it, and they seemed surprised that no on helped me hook it up. Overall, I thought there was a serious lack of communitcation amount this "team" and even less concern for providing any level of customer service. Not sure I'll rent there again since there are many other choices of U-Haul locations and competitors as well. Just my $0.02.
THOMAS HVery good customer service very courteous and very efficient.
TERRI LI have been a client of this storage facility it has been years, already. In my view, it's permanently and consistently improving. I had to move to San Jose and had to close my unit there. The hard part was to separate from the staff there, which I consider as friends. I mean it. I highly recommend people to try that one (U-Haul at Clairemont Mesa, Copley Drive, San Diego), before any other one. Thank you all! (Especial thanks to Crystal!)
Almir C | Overall ExperienceNice location and great staff on pick up and drop off, thank you.
Robert BThe trailer I was given looked like it had just come back from off-roading with caked on dirt and mud. It functioned perfectly, so no issue with that. Unfortunately, I had an unforeseen issue and had to take the trailer to my home U-Haul location. This changed my charge from $48 to $275. I spent 2 hours on 5/9 trying to get an approval to do this, but my calls to the Copley Dr. location kept getting rerouted to a central call facility. The response was, "we can't do anything, the manager at the store would have to approve it." Skye, at the Cathedral City location, on Ramon, was AMAZING, but even her direct request to the manager on Copley Dr. on 5/10 to accept the trailer in Cathedral City was denied. Unfortunately it was not the best experience and I feel could have been handled much differently.
CLINTON SWhen I got there auto pick up was not available because I was a bit late. Then I was informed that they did not have my truck size. Then I was informed that they did not have the regular dolly that I reserved. Then someone took the furniture dolly that was waiting for me and the person had to go find another one that was not Uhaul approved. This was a very long, arduous experience. I would not recommend this location.
Shannon HI’ve come here twice and the employees have not been professional at all, but that’s the main charm. They’re kind and honest, I’m grateful this location and these people are what I will interact with every time I need a rental. Give them all raises, thanks.
GERRY FVery friendly & helpful ..great customer service
Linda M | Overall ExperienceThe man that checked the truck in said he would not charge me for the 2nd day because I was only a few minutes late. I was charged anyway.
rayola vWe would prefer later access hours into the building because of our personal employment work shifts, but everything else is so convenient all around.
DESHON W | First ImpressionsMost employees via phone and in person had made efforts to help me during my move since I definitely had no idea what sizes to get. Crystal (GM) personally assisted me in store when trying to pick out ratchet straps. I had no clue where to begin and mentioned it would specially be for a normal sized fridge. She pointed to the wall saying any of these should be good if not there’s some place down the road (forget the name). After I grabbed one of them, I reassured asking if this would be good enough and she said yes. Of course it was too short and I had to go somewhere else to buy more straps. When returning the trailer, I asked the employees if I was able to return the straps since they were not what was needed / as advertised. They felt empathy and explained that they cannot approve returns that are opened (also wish I knew this in advance) but to speak with Crystal since she’s in charge and took care of me for the purchase. I mentioned that she should be up front if she doesn’t know what to recommend vs just making the sale. Following company policy regarding returns is one thing but would have appreciated at least acknowledgement of her mistake vs her nasty attitude. Recommend having better customer service training, product knowledgement training, and another person be in charge and represent the store.
MAYA SI had good experience with you guys. Appreciate you all. Thank you
HELIA DFriendly staff very helpful and fast!
RAFIULLA NThe Uhaul app needs improvement. I spent 30 min. On the app trying to apply for truck. Even the counter lady was having problems. And when I returned the truck to another location they were having trouble with the info on the app that wasn’t matching up. Also I had more gas in truck than I got when picked up. If anything I should get some sort of cash back. Over all not happy with uhauls app and lack of a refund.
Michael HEvery year I make a business trip to San diego. Crystal, Jamie and the staff are always ready to help they are all so friendly. Look forward to seeing them all each year. Over the years they have become business friends. High recommendation for this storage facility
Shirley Y | First ImpressionsExcellent employees, great equipment, thank U U haul
SAMUEL CEasy
Matthew HGreat service
JANIESHA S | First ImpressionsDuring some very trying events n my life u haul storage came through like super herpes. If I could give Brandi a better personal or professional rating I would. Thank you Brandi & thank you Copley uhaul. Sincerely A217
MICHEAL R | Overall ExperienceThe staff are super friendly and knowledgeable.
Jeanine H | First ImpressionsFriendly staffs, equipment clean., easy return
TOM HI made a reservation for 5pm. Last minute UHaul changed the location. I got there and they told me they closed at 5. The truck was blocked by another truck. I ordered a dolly and furniture pads which I never got. The check engine light was on in the truck. Terrible experience.
Ronald SSubject: Feedback on Recent Truck Rental Experience Dear Johan, I’m writing this in good faith, as someone who doesn’t frequently rent trucks but has had two recent experiences worth contrasting. The first was excellent—reserved online and handled entirely by a person. The pickup was seamless, efficient, and intuitive. Today, however, was a different story. This time, I was directed to download an app and complete the process online. It took 30 to 45 minutes of unnecessary friction and confusion. I received a flurry of texts, none of which clearly indicated that an app download was required. Even the in-store staff had to assist with the setup. Key issues: App download requirement was unclear. License scanning failed (back side not recognized). No clear instructions on check-in or pickup steps. Unclear at which point to sign, what terms to agree to, or how to proceed. The entire workflow is, frankly, a mess. It feels designed by people who already know exactly where to click, not for real-world users navigating it cold. My one ask: please rent a truck yourself—today, if possible—and go through the process without shortcuts. Experience what your customers experience. Only then will the gaps become obvious. Thank you for taking this seriously. Best regards, Olav
Olav LI love the facility!!! Excellent customer service!! Hate the company!!! Dispatch overbooking and lack of truck guarantees ended me up with storage and hundreds of dollars in extra fees… total scam!
Meaghan F | Overall ExperienceAfter hours drop off.
Mark WThe store was closed but the return was straight forward !
MONICA DNothing excellent service thank you
PATRICIA BMy experience with must if the Uhaul locations is that they don’t check to see if the equipment is clean. My experience at this location was the same. My fault for not looking before leaving, but it is your locations job to check. The floor if the trailer was dirty and greasy. It took me at least 45 minutes to mop this gunk off the floor. I have pictures of it if you would like to see it. This put a huge crimp in my time to load the trailer.
Paula TYour reservation system says either download app or complete at counter.. however when I arrived was advise App only...you should fix information on reservation system
Tim CMany customers including myself had issues using the online app! It was extremely frustrating that there was no option available to checkout without the app
CHERYL CYou are going to automated and that is terrible. I like to have someone help me so I don't make mistakes or spend too much time.
Christopher CThis was a very smooth move. Everyone at UHaul was so very friendly, efficient and accommodating!! Thank you!
DONALD JI’m a repeat business customer and finally decided to leave a review. I don’t like the new push for customers having to use the app. This location is notorious for VERY poor wifi and cell reception. It is slowing down the process and now this change is making things worse. There are other truck rentals out there that have a faster process.
Michael RThe customer support team did a great job checking me in fast and getting me my truck. Truck was clean and in good shape. And when I returned the truck, it was an even faster checkout process. Great overall experience.
JOSEPH DFirst time with this type of trailer. Fit my whole apartment!
KYLE D😊
Sirwan MThere was no dishonesty
leticia r | Overall ExperienceSuper nice staff. They made everything easier during a move.
Kale SFast and efficient
JORGE CWas never informed I need to provide my own lock and when I was told all Dollies were not available I was told I’ll be provided a 4 wheeler dollie but never got one. I paid for the 4wheeler and never got it.
Melissa Rwe had our stuff in this storage unit for about 7 years. The facility was always kept clean and none of our things had a funky smell after 7 years. I would definitely recommend this facility. The indoor, climate controlled unit upstairs worked out well.
Ronald M | Overall ExperienceGot charged for damage $48 there was no damge so that seems like a lot
Nicholas DTook quite a while to get someone to remove the trailer like 20+ minutes. it turned out the employee had headphones on and was not listening to the radio, so it was very inconvenient.
PRESTON LGreat staff and nice facility with lots of parking. Truck was a tad dirty with sand but no problems otherwise!
CARRIE MLove to rent again at your location. Thanks
Chicon RA jack with the trailer would be nice.
ALAN BThe truck was ready to go when I arrived. The staff was fast and efficient both at pick and drop off. Very easy process. I would rent from this location again if needed a truck again.
DEBORAH RThanks again for all your help, the best
CHARLES E | Overall ExperienceI was looking for more information on how to use the towing equipment, but the person who assisted me provided incomplete instructions on how to secure the car properly. I hope they offer better guidance on using the chains and straps for towing. I was unaware of the proper techniques and ended up tying my car very insecurely, relying solely on the instructions I received.
VIVIEN FNothing. The service was excellent. Way above average. Thank you for the people you hired. So helpful and kind
Teresa WNot crazy about all the nickel and dime expenses that make a "$19.99" in town rental turn out to be $65 or more. A bit of a bait and switch, in my opinion. Customer service coming in and after retuythe truck was excellent. Everyone was professional, friendly and answered all questions.
DANIEL VThe cargo lights won't turn off. I had to disconnect the power cable.
CHRIS JCrystal is such an asset to your company. I refuse to go to another location!
Steve LYou were all great and super helpful. Much appreciated.
JEFFREY CStaff was amazing. Entire process was so much easier than I remember and a great value.
DREW EThis was not my choice of pickup location, I chose one closer due to the cost per miles so I ended up paying more than I budgeted for. I was also I could pick up early, 8am, but ended up waiting until the location opened at 9am, wasting 1hour.
JAMES PHad problems with the mobile app. Wouldn’t let me post mileage or pictures n app.other than that was great….
JON WGreat experience. Customer servi was quick, efficient and helpful. Equipment was well maintained.
COLLEEN SThe guy who hooked up the trailer was top notch and very nice
ROBERT SGreat customer service!
VALENTYNA SHave a good attitude and do not profile anyone. Do not assume some is giving a wrong contact number because of their ethnicity. Do not think someone is try to be disrespectful if they told you to help the customer who was there before them. There are people who are willing to be respectful and give better service.
ANWAR WNothing, check out and check in was very efficient.
JENNIFER SDid not receive receipt as we were told at drop off location on the 5th
STEPHANIE RThe drop off instructions were unclear. The sign at the drop off said to stop and wait in my vehicle until someone came to help me, which I did, but no one came. So I went and asked inside and they said to just give my keys to the attendant. Ironically, this was easier than what the instructions said. So I'm not mad, the way they're doing it is super efficient, it's just not marked that way. Incredible service though, this experience was so easy.
ANTHONY LSee above comment. refund 65.00 difference quoted on phone. Managter Chystal was super!
Aaron NMake sure the “Rental Return” section of the app works properly. Had issues uploading the pictures it asked for.
JANIANGELYZ TEveryone was very helpful and kind. Crystal was very keen to make sure that I got a storage unit that was ideal for me. The facility is very clean.
MAGDALENE C | First ImpressionsGreat customer service. Crystal did a great job and the storage lockers were nice and clean.
MITCHELL AWould just like a little bit more accessibility to the trash area thank you
Israel G | First ImpressionsGreat peoples 👍🏼
GUSTAVO BHighly recommended! I've been a client at the Clairemont Mesa U-Haul for a long time—both for storage and rentals—and I’ve never had a single complaint. In fact, every experience there has been the best I’ve had in a similar business, by far. Many reviews mentioned how friendly and helpful the team is, and I completely agree. But I want to add my two cents: their friendliness isn’t just for show—it’s genuine. Crystal, Jesse, Eddie, Jason, Kirk, Marcus, and the newer team members I haven’t learned the names of yet are simply great people. Plus, the buildings and units are always very clean, and access is easy, making the whole experience even better. They’re not just skilled; they’re willing to help from the moment you walk in until your business is done, even if that takes days. More importantly, they focus on finding the best solution for the customer. I’ve seen this happen multiple times, and recently, Crystal went above and beyond to get me an amazing deal when I needed a second unit. Long story short: I’d give them 10 stars if I could. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Almir C | First ImpressionsNew requirement to contact another party to ensure they could get hold of me was quite insulting.
EDDIE MI am really going to miss not being a customer any more. Crystal Blair and her staff were great, professionals, caring, listen to you and kind..U- Haul on Copley are awesome 👌 Thank you again. Peggy Eddings
peggy e | Overall ExperienceHello Uhaul. I just tell you that my experience with this uhaul unit is the best of my life. The menager and everybody who works there is so kind and helpful. I would like to say that Crystal Blair is one of a kind person. She have been so helpful in my moving. When David use to work there he was also a very helpful person. Thank you for all the team.
rafaela m | Overall ExperienceI would highly recommend this facility for storage or for rental trucks or trailers. I’ve rented a huge storage unit from them for years, and it’s been great. The price was very competitive, and a few times when my debit card didn’t go through, I got a friendly email letting me know, and I was able to handle it without any harassment or threats like other storage units. The manager is a pleasure to deal with, Crystal is always efficient and professional, and always gives a smile and wave when I see her. She has been so helpful and thoughtful when I lost my card to access the building and when I needed both a truck and a trailer to move and move a car simultaneously here in town. She let me know that I could buy way more boxes than I needed and any I didn’t use I could return, so I did that, and it made moving so easy and returning the unused boxes was a cinch, absolutely no problems there. My storage was very big, easily accessed, the hours were generous, and they have several carts that were most useful. They even have a cart specially designed for moving mattresses, you know how floppy and awkward those things are. I’ve been fortunate enough to be able to go through all my stuff and downsize and swap meet enough that I don’t need the storage any more. So I have left, but if I ever need storage again I know I don’t need to shop around, the U-Haul storage on Copley drive is the best place to store your things. As far as equipment rental, getting trucks and vans has always been been very simple and worry free, and returning them has been easy and hassle free, and the staff has always been friendly and helpful I’ve done business with other places and they just don’t hold up to this one. This is as good as it gets and as cheap as you can hope to get, a value no matter which way you look at it.
William Q | Overall ExperienceAlways appreciate a familiar face crystal has been there for almost 10 years I think. Also the fact that they put the trailers on and take them off for me and they do it very rapidly and checking me out. Love the longer hours, especially early in the morning.
Robert M | First ImpressionsI’ve been storing at this location for about 18 months. And I’ve stored and rented from U-Haul over a dozen times. This location is by far the best I have used. Crystal and Richie have been there the whole time—always greeting me with a smile. Very capable as well. On my move out I was backing my U-Box up and Jason ran over and asked if he could help guiding me back. Once that was done, he offered to help with anything else. That “can I help?” seems to be the culture at this location. Again, great people, great location!
Frederic Y | Overall ExperienceThe whole experience took less than 10 minutes with a very knowledgeable staff member.
Chad B | First ImpressionsThank you was great service! Would only use u haul nothing else for life!
Dulguunnaran N | First ImpressionsI appreciate the morning team on Tues 10/15, very helpful and nice!
KRYSTYNA C | Overall ExperienceI really appreciate the staff you have working there. They have always been very courteous and helpful. I really appreciate the manager Crystal. She does a wonderful job their keeping things running smoothly. All the staff is great!
Catherine S | Overall ExperienceThe facility is VERY clean and pleasant to be in. The staff, Eddie was super helpful and gave good instruction. It appeared that there were ONLY 2 employees for the entire facility: storage and equipment rental. Yet, Eddie stayed calm and nice. He definitely could have used 3-5 more people to answer phones and check in equipment
Lisa T | First ImpressionsAlthough the faculties are immaculate, the cost of storage has increased several times throughout my rental agreement. I'm aware that the original monthly rental fee is available if prepaid in advance for several months but if you're paying month to month the increases are not acceptable.
TROY M | Overall ExperienceThank you
SHANNON J | Overall ExperienceThe staff are gods among men.
Christopher D | Overall ExperienceGreat place. Driving lanes are doable but tricky.
Joyce E | Overall ExperienceMove in experience was very smooth and professional with movers JT and Devonte from PremierMovingLLC. These movers were friendly, prompt, very considerate and mindful of my boxes especially those marked " fragile". They knew how to stack items in my storage locker.
Rose V | First ImpressionsThe dude with the handlebar mustache was AWESOME!!! Great customer service!! He needs a BIG raise and a promotion!
Terry J | Overall ExperienceAmazing staff. Went above and beyond expectations
Glenn J | Overall ExperienceGreat location and will use again if needed. Super friendly & helpful staff.
sheila e | Overall ExperienceThe employees at U-Haul Moving & Storage in Clairemont Mesa are superlative !!!
STEPHANIE R | First ImpressionsThe customer service was impeccable. I wasn't able to get the first gentlemen name but I did she that the the lady who serviced me after is a manager. I liked their work cohesiveness, their teamwork was remarkable: when one was busy the other jumped in to help. They were respectful to the customer but also amond themselves. Whatever system they are working to be on one accord, its working! The deserve an award!
Tresurea N | First ImpressionsCustomer service is top notch here. General manager went above and beyond! Can’t thank her enough!
KATHRYN S | First ImpressionsKrystal, Jesse and staff are Always helpful and friendly. I appreciate the kindness shown to me by Krystal. She always goes beyond with her helpfulness.
Shirley Y | Overall ExperienceOnly issue I had was when I cleared out my unit and went to the front desk. The representative walked to the unit with me to see it was cleared. We went back to the desk and he said all is good. I asked if I would get an email saying my account was closed and he said yes. I never received it and had to call a few days later and my name was still on the unit and it was not closed. You need to have better check out procedures.
Robert C | Overall ExperienceMy experience with this company was the first time that I used a service and I had to say it was the best service I had ever received from them so I would say that I would recommend. The people who work there are very knowledgeable, professional, and most very friendly and that place is very clean and secure. I would recommend it to anyone who needs a place to keep their belongings Thanks so much
GABRIELA H | Overall ExperienceThe folks over at Clairmont Mesa are exemplary professionals. I know where I'm going if I need storage facilities in the future!
ROY B | Overall ExperienceCrystal is awesome. I refuse to go to another location because her excellent service. Thank you!
Steve L | First ImpressionsRichard is a great good human. This store is running fantastic thanks 🙏
leodivel s | First ImpressionsAlways felt secure in my stuff being safe. Thanks,and best to you all.
VINCENT C | Overall ExperienceKrystal,Jesse and staff are always very friendly and helpful.They make my move in easy and hassle free.
Shirley Y | First ImpressionsVery secure, easy to access, really appreciate the use of the moving carts! Very friendly staff. Thank you!
Lydia L | Overall ExperienceI was told a bottom floor was available but only a top floor was! But it was a easy cancellation thank you
Brian M | Online Move InRaised price on me.
Matthew J | Overall ExperienceThe employees were the best office workers I have ever had a chance to work with. Any questions or even if I was a couple days late on rent were always cortious and understanding!!!
Jennifer b | Overall ExperienceGreat staff and very clean facilities
derwin C | First ImpressionsGreat staff. Very friendly and helpful during a stressful move.
Kale S | First ImpressionsI was very happy with the facility and the service provided by staff. The only thing that could have improved my experience is fewer rate hikes. I was disappointed by how often these occurred. Once a year would be expected, but multiple times a year surprised me.
KIMIYO W | Overall ExperienceYour staff in that location are all providing excellent service and they are working hard. specially Miss. Blair. I am very satisfied with that best service. thank you. M Mahboodi
MOHAMAD M | First ImpressionsI found mySelf in a bind and thankfully U-Haul rental was my relief. I got the first month free deal, with none of the overhead charges, admin fees, mandatory insurance (although I did purchase some) and expensive locks. Excellent service from a trusted company. Thank you all for being kind.
TANZANIA L | First ImpressionsGreat staff and hard workers..Always respectful and pleasant clean facility. Great to do business then with our business.
CANDICE C | Overall ExperienceHighly recommend this place absolutely above and beyond service In all area. Can't think of one thing that needs improving.
DAVID J | First ImpressionsVery good people at this facility and it is well maintained. One thing I had a problem with is the sound of the alarm and it's volume. It sounds like a young girl screaming in my ear when it goes off. And it goes off every 20 to 30 minutes. I doubt there is a break-in that frequently. I'm quite terrified by the sound of this alarm.
Darren C | Overall ExperienceEvery interaction, every time at this location has been great. They are always friendly and helpful…thinking beyond a question I ask to what would be best. Over the years I have been to dozens of UHaul locations and this one is the best!
Frederic Y | Online Move InI am very pleased with my experience here. Everything went smoothly and staff was extremely helpful in helping me find the perfect storage unit with 24 hour access!
Konstantin C | First ImpressionsThank you 9 years storage!
CURTIS K | Overall ExperienceThere were only 2 agents there at the time I checked in. One at the front desk and the other running around to get everyones rentals taken care of. Even though they were swamped and the system was giving them issues they kept a smile and gave great customer service. It really helped keep all the customers patient with them because they kept things positive. It was a good experience after a long drive across states.
RACHEL M | First ImpressionsI really appreciated the entire staff!! EVERYONE was very helpful, kind, knowledgeable and very kind. I will definitely refer others to this location. THANK YOU!!
Catherine W | Overall ExperienceBest uhaul team in san diego, kind, and honest too.
Todd W | Overall ExperienceGina went over and above her expectations as a General Manager. I was very happy with her great customer service as a professional and also as a person. Great job Gina!
jasmine r | Overall ExperienceThank you
MATTHEW S | Overall ExperienceMy main concern was having a storage unit I felt safe enough for my wife and daughter to go too and this facility was perfect. Every employee I encountered went above and beyond.
Mitchell F | Overall ExperienceThere were a few hiccups regarding my access card at the beginning of my tenancy, when I was still trying to bring stuff to storage several nights a week, which was quite frustrating. But once that was resolved, everything went very well, all the way through renting a truck on-site (which is a huge convenience), hiring U-Haul's Moving Help to load the truck, and driving it off to go into another storage facility that is affiliated with U-Haul for the truck rentals only, so I could return my truck on-site at the new storage facility. I'm not sure what changed at the Clairemont Mesa facility, but I definitely feel that it's better run now than when I moved in, and that's no small feat, even in the best of times. If I could give half stars, I would give them 4.5 stars. I do recommend this facility, and while I don't think I'll ever have the need, I would rent here again myself.
James R | Overall ExperienceCrystal and her staff were always professional and very helpful. That facility would get very busy and continued to work well and be pleasant under pressure. Very good teamwork as well.
Carmen S | Overall ExperienceGreat staff, clean facility. The only issue is they keep rising rents and it is getting too expensive.
wanda y | Overall ExperienceDespite me having to move , I still appreciate all the help and company of the staff. Especially Chrystal and Gina . Thank you ladies.
Katie B | Overall ExperienceThis facility has an amazing staff, a lot of trucks. It’s simply a very well maintained & safe storage facility. Thank you all!
mark f | First ImpressionsCrystal was professional and helpful and kind! Thank you!
pamela p | Overall ExperienceThe staff are very kind and professional and go above and beyond to help you!!!
Kimberly S | Overall ExperienceGina is awesome
Tiki O | Overall ExperienceMy only complaint was the sensor light. It would often go off while I was inside my unit and I'd have to do jumping jacks for 5 seconds for it to turn back on 2 units down because that's where the sensor was. Annoying when you have to do that over and over while in the unit.
KRISTIN R | Overall ExperienceRichie helped me out with a storage question and he was great. Friendly can do attitude and he knew how to get the answer I needed!
Frederic Y | Overall ExperienceThank you for 14 years of keeping my stuff safe on two units rented! Safe! Also,you staff are outstanding and services had been very professional. I commend Crystal Blair the highest regard assisting me and my needs in renting two units throughout! The rest of the staff were the same (fotgot the names of 1 lady and 2 gentlemen) were outstanding! Thankyou UHAUL! You also delivered great service on moving assist I found online andused. GG Movers did an OUTSTANDING JOB! Thankyou Thankyou Thank ou! Carolyn MItchell - USN Retired
CAROLYN M | Overall ExperienceGreat facility and staff. Hate all the steady rate increases.
WANDA H | First ImpressionsThank you to the very accommodating and friendly staff that went above and beyond to find a solution to meet my storage needs. I will definitely be using this location again. Keep up the good work!
EVERETT C | First ImpressionsAll excellent.
STEPHEN B | Overall ExperienceThe staff was always great and also pleasant. The facilities were always maintained well, clean and safe. It always smelled clean also when I would walk in to go to my unit. I would definitely recommend this place to anyone looking for storage.
samantha i | Overall ExperienceGood experience but I got charged a $10 fee for no reason. I'm fighting with them right now
JAEDAN F | First ImpressionsA Great Location very clean area!!
amelia k | Overall ExperienceNice
PRISCILLA B | First ImpressionsIf I would've gotten a job sooner I'd still have my storage there.
Eric J | Overall ExperienceMy truck pickup in Wichita went smoothly. When I picked up the Ubox for a load share the box was not ready. The drop off of the box went smoothly. The storage unit was a debacle. My wife went to get a dolly at the original drop off/storage unit location (Point Loma) and was told we didn’t have a reservation and there was no availability. I had to call and get transferred several times to get a unit worked out. I was told eventually that I had a reservation and could drop the truck at the clairmont Mesa location but when I got there no reservation existed. Fortunately there was availability but only for a 10x10 which I was quoted a price of $189, $60 more than I was originally quoted. Now I am stuck paying more or going back and moving my stuff to a smaller unit. I don’t want to pay more or move my stuff. So everything went pretty well with the truck and the load share but the storage unit was/is a disaster.
Rich P | First ImpressionsKrystal and staff are always friendly and helpful. One of the most important reasons I choosethat location!
Shirley Y | Overall ExperienceIt was a great experience the staff was friendly helpful they even throw in a complimentary lock for your storage unit and one month service free with your U-Haul package to move from one city to the next is phenomenal.
Monecia S | First ImpressionsEveryone is great
MARY H | First ImpressionsCrystal was very professional and polite. Great customer service!
LEONARDO C | First ImpressionsGreat service and staff … location and accessibility was excellent and I love the security features
Renee Y | Overall ExperienceExactly what I was looking for, quick and convenient.
Vanessa V | First ImpressionsThis is the third year I've rented at this location for my business. The staff is always friendly and helpful. Crystal Blair is amazing, friendly and knowledgeable in helping me with my needs. I always look forward to using this location because of Crystal and her staff.
Shirley Y | First ImpressionsAll went very well except the on line reservation somehow added moving supplies which I didn’t need but was easy to correct at location. It was not particularly clear on adding extra supplies. I believe what happened was I added one lock and zeroed out the rest of the supplies and clicked add. But it went ahead and added everything anyway.
Gordon S | First ImpressionsMy comments are for the Clairemont Mesa Copley location only
Jason w | Overall ExperienceThe staff at this facility are THE BEST!!! They truly care. They are so understanding and helpful. Gina and Crystal are the absolute best. I strongly recommend this storage place to anyone. i was blown away by the level of customer service. They go above and beyond!!!
Eric H | Overall ExperienceAll the staff were perfect, and they understood what I was going through moving across country is not easy and they were Amazing, thank you to all the staff especially Gina and Crystal.
Brice D | Overall ExperienceGreat service
milana m | First ImpressionsThis is first time I ever had great experience with UHaul kind helpful staff service was phenomenal thank you
Kenneth C | Overall ExperienceThe manager is really nice women! Very kind and understanding and helpful! This is the best storage place I’ve ever been with !
DANIEL B | Overall ExperienceCrystal and her staff at this location rock!!
Tiki O | First ImpressionsThanks again for everything I would highly recommend you
Monica R | Overall ExperienceEmployees are helpful, specially a lady that has beautiful nails, but for the life of me I couldn’t remember her name, all in all it’s great. Thanx!!!🥰❤️
Luciana B | First ImpressionsU haul advisor at the facility was great can’t remember her name kind courteous and helpful amazing experience Thank you
Kenneth C | First ImpressionsThis is by far the best storage facility I've ever had. Gina is so nice & caring..I recommend this storage to everyone.
Fred Q | Overall ExperienceThank you & Feliz Año Nuevo
Rogelio R | Overall ExperienceVery satisfied with how well i was treated by staff at this UHaul.
ELENA D | Overall ExperienceSince day one, this UHaul facility provided awesome service.
robert d | Overall ExperienceThanks
Kelly E | Overall ExperienceEvery single time I had to interact with any staff they were absolutely helpful, knowledgeable, and very very pleasant. The facility was outstanding. I would recommend your establishment without reservation five stars plus :-)
Jeanne S | Overall ExperienceCustomer service could be improved. Agent was not helpful, patient, or attentive.
shen h | First ImpressionsStaff is really pleasant and nice Miss Crystal the manager is awesome and a great person. Will be back to do business with the company property Love the cleanest and the environment of the property. Left cubic storage on Aero drive because of the employee management very unprofessional. Very rude and like threaten tenants. Also had a broken door for months that wasn't securing our property but charging a higher rate for rent.
CANDICE C | Overall ExperienceGreat service great staff and friendly! Highly recommend this place!
samir s | Overall ExperienceEverything worked really well even when I needed to access the internet through the office computers. Everyone was great here
Grata D | First ImpressionsFriendly, courteous, helpful staff. Generous office and access hours. Lock was provided. The recycle/discard area is cool. Carts were always available. The units look new and pristine. Ample parking. Even though I would have rather not had the price increase, I did appreciate being offered a chance to prepay months to lock in the old rate for that amount of time. Overall an Excellent experience. Thank you very much!
Dennis G | Overall ExperienceTodo muy bien
Elio B | Overall ExperienceEveryone here was very nice and helpful. The units were very clean.
Austin S | First ImpressionsWhat a great staff from top to bottom 👏🏿 always treated me way above than I could have expected from the time I've stored my stuff in this awesome UHal facility. Very impressive. .
GERALD W | Overall ExperienceThe storage unit was secure and well lit however I felt uneasy at times because my unit was on the third floor and in the back so when no one was around, I felt vulnerable. There were some homeless people nearby at times and although, I have sympathy for them I felt uneasy at times. I made the hours work although I would have preferred to have had access earlier in the morning. The staff was fantastic and the facility was wonderfully cleaned.
gail t | Overall ExperienceVery friendly staff
VERONICA C | First ImpressionsMostly the uhaul facility been accommodating specially when working hours & for an example ones or twice the all the carts were gone used.And the customer service care person at the facility walked over to the next building & grab a cart for me.Customer care people at 5871 Copley Dr.Clairemont Mesa San Diego,Ca.are very helpful as well as nice.
claudine v | First ImpressionsMy issue is not necessarily with the staff at this location but with the situation I was put in. I am currently renting a truck from Uhaul that I reserved and picked up from the Pt. Loma location. While reserving the truck, the website said that I was eligible for a free month of storage. When I tried to claim the free month and reserve storage, the website said it had a validation problem and suggested I call and set the storage up to get my free month. I called the number listed for the Clairemont location from this review and asked the person on the phone about getting the free month of storage. He looked up my account for the truck and told me that I was eligible and would receive the free month. I reserved the storage unit over the phone with him and asked him again about the free month. He confirmed that I would be getting a free month of storage, based on my current truck rental. I arrived at the store to check in near closing time and spoke to the person at the counter to get the keys to my storage unit. He told me I am not eligible for a free month of storage because of the type of truck I rented and the type of move. I told him that I had called his location’s number, spoke to a representative of the company to reserve the unit, and was assured that I would receive a free month of storage. The person told me that my call was re-routed to a call center and that the employees at the call center regularly make promises like this on the company’s behalf that are then not fulfilled at check-in time. He told me this was a systemic problem and that there was nothing he could do to help me in that regard. He was very polite and was caught in the middle of the situation but I feel like I have been mislead by the UHaul system. I would really appreciate it if I could be credited with the month of free storage that Uhaul promised me.
Alexander C | First ImpressionsVery pleased, this store was clean safe and convenient. We never worried about our stuff, we knew it was secure.
Michael T | Overall ExperienceGreat staff very helpful and friendly thanks Gina and staff for your help!! suggestion though need to sell water or snacks at office other then that great service
ROGER C | First ImpressionsThank you for your help, Gina. I recommend this facility all the time to people.
ROBERT R | First ImpressionsNot sure why I have a payment I couldn’t make online for insurance.
Veronica C | Online Move InThank you so much to staff. We were there a few years and they were always very helpful, especially Gina and Crystal. Thanks again
L v | Overall ExperienceEverything seems great so far...accept when I pulled up to my drive up access storage only to see it wasn't a roll up door..zzßß..that ruled out storing some things and need to move to different unit. Hopefully one comes available
Byren S | First ImpressionsThank you
Joel M | Overall ExperienceCrystal at the desk was beyond helpful. After hours of traveling and mishaps, she was quick to help and went above and beyond. Highly recommend this facility and again can’t thank Crystal enough! Phenomenal customer service!
Ashley C | First ImpressionsThe movers were fabulous!
Lisa M | First ImpressionsThe storage location was very professional
Anthony H | Overall ExperienceA great improvement over other storage places. Eg one in Lemon Grove - when I first signed into it, a week later I dropped by late and witnessed police arresting someone ! I cancelled that storage place the next day. I feel my storage is much safer here .
JOHN G | First ImpressionsMs. Crystal has great personality and attitude. We own daycares in the area,will refer our clients. We will be working with her in the near future. Thank you for being so polite, a great worker,person 😁😁
CANDICE C | Overall ExperienceBoth GM of store and GM of units were great at customer service and helping. All the team was friendly and curious and worked hard. Thank you U-HUAL for the services. We decided to extend our agreements and move to the next step.
Matthew M | First ImpressionsAmazing staff always friendly! Hardworking and honest people. I rent multiple times a month!
Anthony N | Overall ExperienceThis location was so organized and great customer service. Refreshing experience.
ELIZABETH S | Overall ExperienceEveryone was amazing and helpful. This company should be so grateful to have amazing and caring employees. They do their jobs so extremely well. Great service. Thank all of you. I would 💯 recommend this place. .
katherine b | Overall ExperienceThe uhaul crew was amazing!! Thank you for all of your help!!!
Courtney S | Overall ExperienceGreat first experience with them! Friendly and helpful staff. A big thanks to Gina for She is a 5 starts for sure . I’m highly satisfied thank you Gina!!
samir s | Overall ExperienceSo much better than A-1 storage. I’d highly recommend Copley Drive off the 52. Was there for 3 years and zero issues and reasonable annual rent increases. Staff ALWAYS helpful.
Katherine B | Overall ExperienceOnly issue was that the card reader was somewhat frustrating, it would take an inordinate number of swipes until it finally worked. This occurred everytime I tried to enter the building. I imagine it's a function of the technology and being outdoors though. When the time comes you might want to replace with a regular badge reader or something built for outdoor use. There must be some better technology.
Timothy W | Overall ExperienceDidn’t like rate increases but staff friendly and really liked 10 day grace for payment. Things happen and a friendly reminder was appreciated. No problems.
STEVEN F | Overall ExperienceThe timing on the motion lights could have stayed on a little longer. However It wasn’t a deal breaker. I was very happy with my unit and your facility . I actualy moved out, the day before my payment due date. Just FYI, I apologize for not letting the office know, it was an extremely busy time for me. Thank you.
Randall A | Overall ExperienceI was told my unit would have a lock but it didn’t. Everything else was great!
Rachel H | First ImpressionsStop raising the unit rent! None of your procedures have changed for Covid and it's B.S. -- there are never even customers at the facility when I go so there is no reason to be charging more and more rent for "higher levels of sanitation". It's dishonest and I've also never seen any employees cleaning the entire time I've been renting there.
Setareh F | Overall ExperienceWe used them for two years and from start to finish, they have been excellent! Wonderful team and clean, secure storage. Highly recommend them to anyone needing storage in the area. We will definitely use them again if we ever need storage!
Jennifer V | Overall ExperienceGina was very nice and patient😊
WENDY C | First ImpressionsThe staff was attentive and handled my needs well.
Johnny G | Overall ExperienceFront desk Lady was super nice and professional.
Sekander H | Overall ExperienceYour staff at this facility is top notch! Wish we could clone them to where we move. Will miss our occasional interaction with them.
Robyn R | Overall ExperienceThe front desk employee Crystal was fantastic. Very helpful, pleasant, knowledgeable and made the whole experience easy, efficient and quick. She is a key employee who deserves a raise and a promotion.
GORDON D | Overall ExperienceNo issues whatsoever.
Noel L | Overall ExperienceWe had two units at the facility for a few weeks now we are back down to one. Everything was super easy and convenient.
Christian W | Overall ExperienceThey were patient to instruct me where to find storage units and use of access card. They could use some extra four wheel dollys to facillitate moving heavy items such as a piano as movers only had one. Fortunately, someone forgot & left one behind.
Patricia B | First ImpressionsI rented storage space B2052 for between 7 & 8 years typically paying at least a year in advance. In addition I've rented numerous U-Haul trucks and trailers over the years. On Monday 10/1 I checked out of my unit and was told that the difference in October paid rent ($77.41) would not be refunded. There was no manager available and since I was on my way to PA I had no time to argue with the personnel on site. The site manager had told me in the past when prepaying that if I moved out the balance would be refunded. This is completely unacceptable even if I hadn't been such a good customer over the years. I'm looking forward to hearing from U-Haul Customer Service regarding this matter. Curtis B Criss (619) 838-7518
CURTIS C | Overall ExperienceCustomer service was awesome….thumbs up. will recommend to friends
Wayne K | Overall ExperienceThe site was short-staffed with only 2 people working when I turned in my Uhaul and emptied my storage unit, but they were still friendly, quick, and efficient
Angellynn S | Overall ExperienceI had a great experience with this storage facility. The staff was great and the accessibility was easy.
Joyce O | Overall ExperienceChrystal was very professional and helpful and very friendly. she is an asset to U-Haul.
peggy e | First ImpressionsI especially appreciated the helpfulness of David, in my exit process.
MARTHA W | Overall ExperienceMy only issue is with the fact I was quoted first month free but I had to pay $120+ day one.
Sean K | First ImpressionsI was very pleased with the storage facility, always keep it clean and staff very helpful
Ricardo C | Overall ExperienceCrystal was extremely helpful on short notice. Our entire experience was relatively quick and convenient.
Chris G | First ImpressionsThe only bad thing I can say is swiping the card to access the unit every single time I went back in after hours. This is only after hours. During hours it’s totally perfect.
Casimir Z | Overall ExperienceOne of the workers yelled at me for no reason, yelling" move forward" when all I was doing was unloading My stuff, I think he thought I was dropping off. It's uncalled for.
robert a | First ImpressionsCrystal, was a great help. When I went to the location there was nothing available In the size needed, Crystal put me on file for the next available. Worked out great.
wesley J | First ImpressionsLady at the front desk with the tattoos was awesome !!!
Francisco R | First ImpressionsMove in date was noted as 7/7/21 when it is actually 7/31/21.Perhaps this is just the system default in the computer because our transaction was on that date.
vincent c | First ImpressionsAfter a long 12 hours drive with the family SUV in tow on an auto-transport from Northern California, the staff couldn't have been more welcoming and helpful and that gave me immediate relief like I was home and the staff was there for me. Amazing multitasking counter staff reserved a small storage unit expeditiously for me! 5 stars for all the staff!
William L | First ImpressionsRichie helped us and did a great job. Very helpful and courteous. Give this man a raise!
Jeffrey W | First ImpressionsDavid and the team were helpful, easy to work with and professional. Would highly suggest using them for your storage or moving needs
Nicholas V | First ImpressionsTemperature controlled is what was advertised AND PROVIDED! Exactly what I needed for my large, valuable, vinyl record collection. (While home was being renovated.) Thank you!
Patrick T | Overall ExperienceThe Store Manager & The guy help me out was very nice and friendly, They’re on the top of their customer service highly recommend this place in Copley Dr San Diego Ca
lligaya c | First ImpressionsDavid Hann (General Manager) and his team provided a professional, courteous, and helpful experience over the years we had two storage units at this location. David, in particular, was always glad to personally help with anything needed to make our experience positive. The facility was always neat, clean, and secure. We appreciated everyone's help and professionalism over the past few years, and we would gladly recommend this facility to others. Thank you!
TONY Y | Overall ExperienceThis is my 4th year with U Haul, it's like a unit I live-in!!
teddy a | First ImpressionsI was a customer for over 10 years. In that time this space has more than doubled in price. Never once did U-Haul offer a price at a fixed rate. Good luck getting 165$ per month for that unit! There is no light in the unit. All other units in the center have lights! The restroom is occupied every morning by some guy who lives part time in his unit--Play Ball...Yourrr out. I can see you do not want long term customers its obvious..
JAMES M | Overall ExperienceDavid store manager was very helpful.
Christian S | First ImpressionsThey were very helpfull and showed me where lt was at.
Robert S | First ImpressionsDavid was very helpful and when I lost my key to the lock he replaced it right away. I later found the key.
Lonnie D | Overall ExperienceComing in later in the evening was a mixed bag. It seemed like there were several homeless folks living out of their units and this elevated my need to stay aware whenever visiting my unit when they were present in the corridors and/or hanging out at their units.
ROGER D | Overall ExperienceThe staff was very helpful and friendly
Shirley Y | Overall ExperienceSimply the best ever! Wouldn't think of using anyone else!
Robin T | Overall ExperienceEveryone has been super helpful!
barbara b | Overall ExperienceThe staff has been extremely friendly and accommodating. They have willingly answered all my questions and have been very helpful. I am very glad I chose that location
Shirley Y | First ImpressionsI’m hypercritical by habit. I cannot complain about my 6 year experience at this storage facility
JOHN G | First ImpressionsThe nice guy helped me, and made everything easy!
jeff b | Overall ExperienceThanks for your service. If I was still in the area, I’d continue to use you.
SERR B | Overall ExperienceSo friendly, helpful, and convenient.
Robin T | First ImpressionsSuper friendly staff and very helpful 👍
ROWLAND S | Overall ExperienceCrystal is amazing super awesome and deserves a coffee and a drink!!!!!
Zander J | Online Move InA bit crowed at the entrance at the building behind office, Especially if other customer don’t respond in a friendly manner and are rude
Kim J | Overall ExperienceWell run , hometown owned, very friendly, personally showed us our unit. Truck rental took less than 10 min in and less for turn in. Would highly recommend this moving and storage. Very centrally located to all. They are also very environmentally conscientious as they repurposed their old trucks into viable storage units. Well done! Business of the year award!! Thanks. Martina and Tori
Martina B | First ImpressionsGlad it's over!
Joseph W | First ImpressionsThis storage facility on Copley dr is very safe and always clean and well maintain with a great professional team managed by David and Crystal. 5star service... Thank you. God bless 🇺🇸
Eran A | Overall ExperienceIt was my second time using a storage unit there (actually two units this time) and, again, I was very satisfied by this facility. David and his team are friendly, professional and customer-oriented. The place is safe and clean. I highly recommend it.
marie p | Overall ExperienceYour staff at this location went above and beyond to make sure we were well care for in a very stressful time. I can’t find enough kind words to express our gratitude.
Linda T | Overall ExperienceProfessional, customer focused, helpful, Areas always clean.......great asset to hou
JOE M | Overall ExperienceI had my whole house shipped across the country in early 2019. The first facility could not accommodate the moving truck for unloading. Your site stepped up in my moment of need and has been problem free and convenient for almost 2 years. I will definitely use your services, (boxes & trailers) for my next move!
paige h | Overall ExperienceAt times there was a wait to pay storage fees in person due to the high volume of UHaul rentals. There should be one person designated for storage, the others for UHaul.
GLORY C | Overall ExperienceI’m very satisfied during the time I stored my belongings there
Farose M | Overall ExperienceMy unit was not alarmed for months. The door was always reading open. Told management about the problem multiple times and was basically blown off. Even after a break in attempt it was not fixed.
ROBERT P | Overall ExperienceThere is a problem with homeless people at this location. They are trying to live at the facility both in the storage units and in cars on on the property. Some smell so bad that, if they are on one of the storage unit floors their horrendous stench fills the entire floor. I went one evening to retrieve a few items from my storage unit and when I parked my car apparently my headlights angered some homeless people in a van that were camping on the property and they flashed their headlights at me and yelled because my car’s headlights were aimed at them were I parked outside the storage entrance. Some of these disgusting squatters are very aggressive and this why I will never use this Uhaul facility again. It’s too bad because I like the location and the actual storage units. If I were the Manager of this place, I would eradicate this problem before Uhaul loses all there respectable paying customers.
ABRAHAM T | Overall ExperienceGreat facility and efficient and friendly staff!
JUAN V | Overall Experience24 hour access was made unavailable to me even tho it was to be for business owners only, I just started a home screen printing business and need access I was denied 24 Access
Ashley W | First ImpressionsGreat and friendly customer service. Storage unit is easy to access and secure. Would definitely do again!
Kristen T | First ImpressionsWe can’t thank you all enough for your care and concern for us on this move . The assistance was above and beyond from beginning to move in day. We are blessed to have had this experience with everyone from Yuma to San Diego.
Linda T | First ImpressionsI was mislead about the particular unit I was reserving over the phone. I very specifically requested a drive up unit. What they had for me when I got there was a small room in a hallway with a standard sized door. How exactly should I have moved a washer, dryer, 2 mattresses, 2 couches and a dinning table through the narrow hallway and even narrower door? The staff appeared as if it were their first day on the job and either couldn't or wouldn't do a single thing to help. I was forced to cancel the entire thing and rent space at a different company
Kevin L | First ImpressionsHonestly, Jonathan was the only beckon of hope and he made my awful uhaul experince decent at the end. so thanks to him
Luke K | Overall ExperienceI had my storage for many years. The hours and access were very convenient for me. Very clean and well kept. The staff were always helpful and friendly. If it weren't for the Covid 19 pandemic that put a strain on my finances, I would have kept the unit.
TAMMI B | Overall ExperienceGreat manager Dave Hann.I ve never seen him upset. ALWAYS VERY HELPFUL.
KEITH W | First ImpressionsGreat service. The staff is very friendly and helpful. Very professional and extremely efficient. Outstanding customer service
Laila G | First ImpressionsI was never bothered and the staff were great! Thanks for making this part of my move easy.
kelsey d | Overall ExperienceThe staff were friendly and helpful. We signed up for a 5x8x10 Unit and the first option that was presented to us was definitely short on the advertised size. One staff member was unwilling to troubleshoot the issue and offered a larger locker of course for a price that was higher. Upon further discussion we were able to look at another unit that was the correct dimensions and what we had planned for. We appreciated the willingness to get us set up in the unit size we requested however it was regrettable that it took so much effort to do so. If a unit is advertised as a certain size that is the expectation as the consumer that we will not be short changed.
Ryan F | First ImpressionsI highly recommended this place, security is above and beyond. One day I did not locked my unit properly but they contacted by email and phone call to let me know how properly lock my united and had locked it for me.The place is very clean.
Angie M | Overall ExperienceThe U-Haul equipment has taken over this storage facility. Sometimes the road in to the facility is very difficult because of the way the equipment is parked. We have been customers since this facility was Great American Storage. I am aware that U-Haul's business is to rent equipment but some courtesies need to remain for the storage customers.
ARTHUR W | Overall ExperienceThe storage employees where exceptionally nice, polite and helpful. If I again have storage needs I will use this Kearny Mesa facility.
Kim J | Overall ExperienceDavid was the person that helped me when I arrived. He was so helpful and attentive and made everything very easy for me. He was amazing!
Emile A | First ImpressionsEmployees really made it easy to store my stuff!!
Robert R | Overall ExperienceI was so grateful to have my stuff in a clean and secure facility. I moved here when the facility was new, from a wherehouse location that was covered by wire mesh that allowed everything to get dirty and some things were affected by the heat. What a contrast! I have been very pleased with this location.
CHRISTINA S | Overall ExperienceWonderful service... You all, I consider "true" friends.
STEVE C | Overall ExperienceThe Customer Service was impeccable.
Ed k | Overall ExperienceWould’ve like a unit on the ground floor.
Mike S | Overall ExperienceWas very to move and store! Thank goodness to the staff for being very helpful by upgrading the size of my storage the day of because all my stuff would not fit in the former one.
Jennifer R | First ImpressionsExcellent service, responsive, knowledgeable, quick, and accommodating.
jeff b | First ImpressionsMy entire experience couldn't have been better with my storage at U-Haul. The office staff very helpful, courteous, knowledgeable and accessible. I rented for longer than originally planned and found that each time I went to the unit that the building and surrounding area was clean, well lit and carts always available for use. I will (and have) recommend U-Haul storage for anyone needing storage. THANK YOU!!!
karen c | Overall ExperienceThank you for keeping storage facility clean as it shows pride. It’s the nicest of UHaul storage facilities.
Lea W | Overall ExperienceThank you very much especially Jonathan for always giving good, personal ,courteous service. It was an overall very good experience. I was impressed with cleanliness of the place . Thank you very much I will and have recommended u already to my friends. Thank you very much. I am very happy with all of the services I received.
linda l | Overall ExperienceThe staff was usually helpful. There were some complications that were not addressed by Kevin, however Crystal and the Asian gentlemen (I want to say Dean)cleared those issues up for me...ie the latch of the truck were cargo is transported.
julia s | Overall ExperienceThe guys where awesome!!
Robert R | First ImpressionsWhen I called the location to let them know I had vacated the unit, they told me they would check on it and then send me an e-mail (or other communication) that the account was closed. Never received any type of communication after my call.
Sarah B | Overall ExperienceConvenient and safe location. Staff was helpful in answering all my questions.
marie p | First ImpressionsI was told there was a one-way offer where if you rented a truck through the location, returned it there, and rented a storage unit that the first month of the storage unit was free. I was not offered this when I reserved online nor when I spoke to a Customer Service rep to change details of the reservation. Why not?
Sarah B | First ImpressionsGreat facility and staff
Steve H | Overall ExperienceI was very satisfied with my storage experience. Employees: consistently courteous, friendly and responsive to questions. You took care of all I own (except for a suitcase and my cat)..Thank you
Sharon K | Overall ExperienceIt was one of my better storage rental experiences - will definitely use them in the future.
Peter M | Overall ExperienceIt took a long time to get a storage because they ask for a lot of info. The guy who helped us was super nice and showed us everything. I love the key card but not using it in the elevator every time!
Joyce O | First ImpressionsGood customer service
Daniel M | First ImpressionsAll good
Cesar F | Overall Experiencethe facility was always clean, and well maintained. The staff was helpful and polite. I would use it again!
renetta h | Overall ExperienceGreat Staff and vert y helpful. Especially Crystal!
Seth C | Overall ExperienceThere's an employee (white with long brown hair in a ponytail, has tattoos on her forearms, Christine?) who I saw frequently. Every time I saw her, she was working hard and friendly. She's excellent!!
Susan W | Overall ExperienceMoving sucks. It sucks more when you're moving long distance with kids and then the Uhaul reservation line reserves a non-existent unit. But the owner of this facility saved the day. God bless you.
HOWARD M | First Impressionsall moved out after 8 months
Julia P | Overall ExperienceYour employee was able to find me the unit I needed when it was not on the internet
Fredrick G | First ImpressionsNo complainants
Mark W | Overall ExperienceGreat service while moving in and emptying out the unit.
david r | Overall ExperienceThe storage was fine, however; I really needed to have 24 hour access, and they need more carts
LAURIE M | Overall ExperienceNice
Philip W | Overall ExperienceJust moved in to storage. So far, all is well.
LAURIE M | First ImpressionsEverything was great!
john l | Overall ExperienceTop notch! Thanks. Very helpful.
Robyn R | First ImpressionsWas checked in midday but when moving in that night after hours, had to call mgr as there was lock on the unit. To their credit, he called an assistant who eventually got us in
Philip W | First ImpressionsNo complaints
Joel S | Overall ExperienceGood service
nicole a | Overall ExperienceGreat service.
STEVE S | First ImpressionsClean and well- maintained storage facility. Professional and customer friendly staff. Definitely a U-Haul storage facility to be proud of. Keep up the great work!
MARIA S | Overall ExperienceCheck-in was great. I returned that evening with more stuff, & was unable to enter 20 min. before end of access hours. I should have been told of the policy; I don't live nearby, so it was wasteful.
James R | First ImpressionsCrystal is awesome, huge help !
John O | First ImpressionsOverall contact very good.
james c | Overall ExperiencePlease fix the lighting in my larger unit and finish.. the resurfacing of the parking lot. These are both corporate iissues. David Hamm is an excellent manager and Crystal is a great employee.
BOB K | Overall ExperienceI was so impressed and grateful for the truly top notch customer service afforded to me at the storage facility. It's the human component that really instills confidence in the service & product.
Jaymee M | First ImpressionsJonathon Cornejo and all the staff was really helpful and friendly. Excellent service!
lorenzo s | First ImpressionsEverything was great. Easy move because of all the great customer service from everyone I came in contact with
Heather T | First ImpressionsThe staff was friendly, knowledgeable and professional. The facilities are well maintained and very secure with their card entry system.
CYNTHIA S | Overall ExperienceTwelve years at your facility and I've been pleased always. I've used U-haul trucks a few times before with satisfaction every time.
CLEONNE C | Overall ExperienceYou all kept your agreement u initially stated and i appreciate that!! Also very personable staff everyone!! From start to finish all processes were gone over efficiently ...thank you u haul ...your a
audrey r | First ImpressionsThe clerk was exceptional and very personable. The facilities are very clean and secure. I was very pleased with my overall experience.
Lori L | First ImpressionsThe staff was very helpful and efficient at the facility. Quickly checked us in and got us to our unit, taught us house to get into the unit.
cale b | First ImpressionsKeep up the good work!
Rajan M | Overall ExperienceDave and Chrystal as well as all the other team members are always courteous and helpful
Barbara C | First ImpressionsClean facility, enough carts available to move things in and out. Helpful friendly staff
chris l | Overall ExperienceNo complaints, enjoyed working with them, and knew they had my back when I didn’t lock my unit completely and another time when I forgot my license in the office. I highly recommend them! You won’t it
candace s | Overall ExperienceExcellent customer service
Tonya V | First ImpressionsVery helpful and accommodating staff. Worked with me on some last minute changes I had to make with a one-way rental. Always courteous and patient with customers.
richard o | Overall ExperienceThe staff here are so kind and helpful!
Teresa C | Overall ExperienceThe staff was very professional and always helpful when neededc
Chantel F | Overall ExperienceGreat experience! Will definitely rent again if needed or recommend!
kristin c | Overall ExperienceWell run and a helpful staff. Always clean. Security was above average. The manager, David is a great guy.
MARK P | Overall ExperienceWish I could give a higher rating. Crystal is the reason why. Refused to listen to me at move out regarding your system being down and unable to pay bill. Charged me a full months rent. Lost customer
Francine M | Overall ExperienceCrystal answered all the questions that I had in a courteous and Professional manner. Also, The location was well stocked with any supplies that I needed.
Fernando G | First ImpressionsAll staff are nice and friendly.
GERALD G | Overall ExperienceI like the place its clean and very accessible
Jovel B | Overall ExperienceThe facility itself I would like to access it at a later time of the day
Antonio C | Overall ExperienceEach time I needed assistance, someone was always available and friendly. Closing out was super quick and easy as well! If we ever need to store something again I’ll be sure to use Uhaul!
Deborah K | Overall ExperienceThank you!
Karen D | First ImpressionsStaff assistance was great and facility well kept and secure.
NESTOR H | Overall ExperienceAll of the staff are VERY HELPFUL. One of the cleanest storage.
GERALD G | First ImpressionsDavid Hann was awesome!!!! Best customer service, easy process!!! Thank you
citlalli r | First ImpressionsVery friendly & accomodating staff. They appear to work like a close family. They pitch in for each other & were very informative on every detail. One of the best UHaul locations I have ever been to
Mark S | Overall ExperienceThe experience was seamless. Staff were friendly, answered all my questions and showed me a range of options for my storage needs. I would recommend this facility to others.
mary r | First ImpressionsGreat customer service
Kelly A | Overall ExperienceThe staff was very friendly and helpful the few times I needed help. I was really grateful for all of the security measures- I felt very safe when present and felt my items were safe. Very clean
Carol G | Overall ExperienceThere was a fire & the sprinkler system went off. They handled it quickly and professionally. Turns out 99% of my things were fine- perhaps I’d have a different atttitude If they weren’t ;)
Carly B | Overall ExperienceJonnathan was so helpful! He made the return and storage rental so easy!
Katherine B | First ImpressionsGreat staff. There were always very helpful and kind. the facility was always very clean
monisha b | Overall ExperienceNot fair to charge people for time after they move out. Convenient to charge for a full month even though I have already vacated the unit and it’s available to rent out.
Jacy G | Overall ExperienceClean and good facility. The alarms went off a few times inside which was really loud and annoying. Dave the general manager was so nice and helpful as was the entire staff. Good experience overall.
Aisha N | Overall ExperienceGreat and friendly customer service and the facility met my needs. I also liked all the additional items available for purchase though I needed none this time. I recommend this location to others.
Paul V | Overall ExperienceI rented a 10x10 from Uhaul at Claremontmessa for several years Crystal was amazing even called me in several occasions to make sure my rent was paid on time. The facility and Crystal were outstanding
DANIEL R | Overall ExperienceVERY PLEASED
michael f | Overall ExperienceYou raised my storage for $5.00 dollars. One of your reasons were to keep bathrooms clean. I was there on December 16,2018. Bathrooms, were dirty. All the entire time your alarm drove me crazy!!
blanca s | Overall ExperienceGreat customer service here!
Michael H | First ImpressionsExcellent facility great staff.
TANIA Z | Overall ExperienceThe staff was always friendly and professional especially the manager but all were very helpful. The access hours could be extended a bit. The cleanest storage facility I have ever used. Thanks.
Harold R | Overall ExperienceGreat staff, always helpful even when busy.
JANNETTE T | Overall ExperienceVery satisfied thank you
David G | Overall ExperienceHad this unit for over 3 yrs without any problems. Always had email confirmation on payments and phone calls if any issues. Great service
RACHEL S | Overall ExperienceTrying to get ahold of the office to ask questions was impossible. I was always routed to a different Uhaul and even they couldn’t connect us. Every time we went to office the staff was always rude.
Jason g | Overall ExperienceJonathan and David were incredibly helpful
Natanya W | Overall ExperienceEvery time I went in for questions or concerns the staff was always amazing
Rocio L | Overall ExperienceThank you to the team at Clairmont Mesa!
Cindy B | Overall ExperienceSuper customer service
Jovel B | ReservationWould have like to have gotten a refund for the remaining 1/2 month we paid for.
Karlee h | Overall ExperienceVery helpful staff. Would definitely use this again if the need arises.
serafim p | Overall ExperienceVery helpful staff. I will recommend it to my friends. Thank you guys!
Mary G | ReservationHad a great experience, will definitely recommend and come back if I ever need a storage unit service again. Thanks for all the help!
ADYLUZ P | Overall ExperienceGot a flat tire and they sent someone over to replace the flat and the one next door in only 90 minutes even though we were in the middle of nowhere.
Christian V | ReservationWhile I only needed short term storage I will happily return here with any future storage or rental needs. Great facility with great staff. Thanks!!
Oliver Z | Overall ExperienceI have no complaints.... keep up the good work.
JOEL C | Overall ExperienceMy only complain is that when I want to check out on the 7th, after having the unit for over 5 years is that they did not pro-rate my rent for the month. I did not know that i had to inform them prio
JOHN B | Overall ExperienceDave the manager there is AWESOME! We've stayed with Uhaul Copley largely because of outstanding customer srv and Dave's attention to accommodating needs at critical times. Can't thank him enough😄
cynthia a | Overall ExperienceGreat facility, great staff. Highly recommend.
Bradley P | Overall ExperienceAfter 3 years all of my boxes and furniture and everything else were absolutely spotless. Thank you.
DEBORAH M | Overall ExperienceYour team lied to me about space size and I had to throw away belongings because of lack of space. Additionally, stuff was damaged by trying to fit items into small tiny lying storage space.
STEVE S | Overall ExperienceStaff was helpful and kind.
Mike F | Overall ExperienceGreat Service nice people and very helpful with a super stressful move:)
Sammy T | Overall Experience