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tohmas dyottCustomer Reviews for U-Haul Moving & Storage of Colmar
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was really good… your team explained everything and the pickup and drop off process went very smoothly. Nothing that I can think of that needs improvement.
Daniel GormanFriendly and helpful.
Gregory ShieldsThe stuff in my unit got ruined due a roof leak but because I declined the insurance when I signed up, they were unable to do anything to help.
Marc Matteo | Overall ExperienceHow about a receipt showing what you charged me?
Cliff BridgersGreat experience
Dan HughesOutstanding service, especially at pickup
Robert BirminghamFriendly and quick and efficient. In and out in no time . Ty
Karen SheaSmooth experience. I'll be coming back here again.
Dave KitabjianFrom check in to drop off everything was seamless.
Audrey AvilaColmar was great. Easy in easy out. I forgot something in the truck and they called me. Top notch.
Joseph BogdovicsThis is not the first time i did mobile pickup with my phone. BUT, at this location, they dont always put the key in the combo box.. the app asks you to go in to the front of the line and stand to the side of the couter. 1. Its very uncomfortable walking to the front of a line of people who have been waiting; who dont know why your doing it. Someone said something to me (a patron).. 2 There is no clear marking to go to a line where it clearly identifies the person is doing a mobile pickup. 3. did go to the side of the counter, but the russian woman working the desk,, was very nice, but never looked over to me. I waited for 2 other groups who did not do the mobile pickup until i got my key (waiting in line for about 15 minutes). That was not fun, why bother to check in on the app if you have to stand inline anyway ... but.. the new Dodge Cargo VAn was a joy to drive. Thank you for upgrading it from those sticky dirty old ones
Timothy PetroskyAll good! 😊👍
Michael Schanerstaff was great as was the trailer. Will rent again
greg rearickThe customer service picking up the truck was indifferent even poor, unlike similar experiences renting from UHaul in South Carolina. Very disappointing. The truck itself ran very poorly. The engine was struggling during the entire trip. Very disappointing. All told, U-Haul will be my last option of choice.
John GogelEverything went smooth for me.
DAVE WILLIAMSEveryone did a great job . Very friendly and effecient
EDWARD POLLOCKMy U-Haul experience was not positive. I started off at one site and had to wait over 20 minutes to talk to someone only to find out that the truck wasn't set up appropriately and I either had to wait a month or go to another site. When I went to the other site (in Colmar) they didn't see the credit, the person working with me never processed a one-way trip and The truck was still in a spot that wasn't shoveled. Basically they had to call to get any answers.
Annemarie CarpicoThe employees at his UhAul are mice and professional.The manager is so kind and accommodating.I would recommend this facility to all! I just say Thanks!
Dana DavisHire an IT professional! The worst part U-Haul experience is your online interface.
MICHAEL BELLEREverything great with the truck, no problems at all. Only feedback is that I returned the truck early and they didn't check it in after receiving the key, subsequently was charged a late fee for an early return... Otherwise fine experience.
Jonathan ReichardMelissa Caporate is a super star. I was anxious about renting a van, and she calmed me down and was available with excellent answers when I had questions! Tom Taft
Thomas TaftGreat experience...
Bill MichNot a Problem
JOHN PURSHOCKGreat truck. Great staff.
Robert FordGreat staff
Richard Mitchell JrI have used this location before and always have had a good experience. Polite, helpful and ready to answer any questions I have.
Scott McCormickCustomer service was rude. They were not understanding or reasonable about my truck return being late. I explained to them that the inclement weather (heavy rain) delayed my moving process - they experienced the same weather - yet they were rude and charged me another full day. They provided a $9 dollar fuel credit due to the truck not being at a 1/4 of a tank from the beginning of the rental and they did not apply at the return. Things happen in life and sometimes not being rude and being understanding can help the process better. Thank you.
Ronald GranvilleWell done
Larry GoodReserving online was a breeze. Pickup and drop off was a snap too. In and out in a matter of minutes
Jordan StoverBe careful to deliver the right containers. I had been paying for the storage of 2 full containers for several months but when I requested my containers be delivered, empty containers were delivered instead of my full ones. My containers were eventually found and delivered the next day. Everything arrived in good condition but it was a stressful situation for awhile.
valerie hoveyThe staff is amazing except for the overnight on call person named Robert!!!
DONIEL HOLMESLIne was very long to get truck and only one person helping. Other person there but training. Took 40 minutes to get truck from time i got into store. Also got a message saying they were missing a dollly i rented that was clearly in the truck when i dropped it off.
Marshall MillerAt first I was disappointed to be given this location, as my original location was Telford. Came as a surprise that it was switched on me due to inventory. Colmar was a great location with wonderful service, and the vehicle was great!
Deborah FeilerGreat service
Mike OdonnellThe staff was excellent! Thanks
COREY MEYERSI find it concerning that the utility dolly that is placed and secured in each truck cannot be removed from the vehicle by one of your staff members when advised I would not be needing it. I rented the vehicle based on the volume and measurements of the interior portion of the truck. The utility dolly takes up one square foot of that space on the floor. When I asked the employee to remove it as I would not be using it, I was told that they were unable to do so, and that if I removed it to make room for the items I was moving, I would be charged for it even though I was not using it. On some levels, this would be considered fraud as you’re advertising the space within the truck when in fact, the utility dolly that you are placing in the vehicle, takes up some of that space. This is not about the money. This is merely about the principle.
Denise Reichwein LeesStaff at Colmar PA Store are awesome! Thanks folks.
Louis MorelliCustomers service need improvement just hire new respectful people system need to be updated no assistance or worker willing to help my experience was incredibly horrible didn’t even care about personal property and your thing 1760 Park Ave, Lynchburg, VA 24501 the workers are disrespectful and no kind of customer service also stole my dollie brand new that I purchase to load the truck saying they would shot someone in conversation it’s what kind of place is being ran there we ended up have to picking the truck up from a location 30min away from me and then the trailer was a hr away with no warning the truck and trailer wasn’t available. This was very disappointing and I will be speaking to corporate on this count on it
Darmayne ScottI returned my U-Haul two days early do I get some money back?
Ryan ODonnellGreat company, great employees very satisfied. No one even comes close
ANIELLO BARRELLAFriendly and accommodating associates in this store.
KARTHIKEYAN MAKUTESWARANMy experience with U- Haul was flawless, from the online reservation to confirmation and pick-up all went smoothly. The equipment was newer and clean which made our local move a pleasure. Thanks to the team at the Colmar location for the friendliness, courtesy and advice. I will be recommending U-haul to family and friends in the future. Thank you again
William GouldNothing great job
RICARDO COLONOur truck had well over 125,000 miles and was given to us to drive over 1150 miles from PA to Florida. The truck broke down in SC and we could have been in a serious accident with the broken wheel bearings. We lost over 7 hrs and had so much stress and a total inconvenience incurred that was a domino effect for the rest of the week. I would NEVER recommend using a UHAUL truck for a long move. Then they have the nerve to only provide a $200 credit. REALLY? I SHOULD BE GETTING A FULL REFUND FOR ALL THIS AND COULD HAVE BEEN A VERY SERIOUS SITUATION.
Laura DiPilloGreat customer service! Would highly recommend!
Jeanette BucciEasy pick up and return
Barry Francescangelifuel tank should be full at pickup.....with customer returning with full tank....my truck started with a 1/4 tank........so .i lost out $$ returning truck with more fuel than I left with...... since I had no idea what I would be using that day
Robert SmithNo comments at this time!!!
Linda ThomasPositive experience. Bruce was very helpful.
Jeffrey GrayGetting the truck easy - returning it not clear. I was told to just go when returned the truck to location (way before time due) and that I'd be sent an adjusted bill via email. The bill reciept sent was the same price as what the estimate was, done before I left using best guess judgment on mileage, and was told bill would likely change (probably didn't go as many miles as expected). So unclear about billing/how this works with estimate to actual.
Debbie SedikEverything went smoothly
JONATHAN CROSBYStaff was awesome I definitely will use again or recommend
DANA PRASSE | Overall ExperienceThe check in and out process for when I first moved into the storage space and then moved out was seamless. There were absolutely no surprise fees.
ADRIENNE KELLY | Overall ExperienceA shout out and a thank you to Bruce for being so helpful and expertly executing his job. This guy is a keeper, take care of him!
John Soler | Overall ExperienceEveryone so helpful every time I came into the store. Friendly.
Sherrie Hines | Overall ExperienceI would highly recommend this facility. It was always clean and easily accessible. The rates were very reasonable and did not change much over all the years I have been there. Most of the other facilities around the area increase prices every six months and want you pay a year up front. Again I would highly recommend this facility
Henrietta Gyles | Overall ExperienceGreat storage place clean easy access really recommend
Heriberto Laracuente | Overall ExperienceGreat place to do business!!
Michael Canazaro | Overall ExperienceAlways clean and friendly staff
Leila Reed | Overall ExperienceKeep up the good work
DENNIS GIBSON | First ImpressionsThe facilities are clean and well maintained, and the fees are better than at most places. Access hours are inconvenient, though, specially closing at 10pm is insufficient when one is running late because the truck was made available later than originally scheduled, pushing all other work back three hours. And no, camping outside until 5am the next day is not an option, certainly not when one's home is located 80 miles away.
Carlos Fernandez | First ImpressionsThe unit I reserved was unavailable so I called customer service and talked to 3 people over the course of an hour before being forwarded to the Colmar staff. The best customer service reply I got from Colmar associates answering the phone was “yeah the website sucks for me too and messes up all the time”. I said that’s not a good enough solution for me and he said “I know the customer service reps on the phone are just sitting somewhere in their home out of state and don’t have any idea what it’s like to be sitting at a store location and have people screaming at them. I know you aren’t screaming at me though”. Horrendous reply when I asked for a reservation inconvenience fee. Once at the location, it took 3 workers and 15 minutes to actually get my unit. They miss billed me when I had a first month free and had to change all the paperwork again. I was as patient as I could be after an out of state move to be treated this poorly. Uhaul, do better.
Hannah Kramlik | First ImpressionsI had list my key to my storage locker and the office could not help me open it with their accessories. I was very disappointed. But all else was satisfory.
lorraine miree | Overall ExperienceWould use again if I need storage
Joseph Morrissey | Overall ExperienceI believe the young man who helped me was Tom. (He had long hair) There was also an older gentleman inside the storage unit who was friendly as well. He REALLY helped me out because I needed to change storage unit sizes.
Nathan Sawtelle | First ImpressionsProfessional, knowledgeable, courteous and helpful. This facility is my go to for extra storage & I pass many storage facilities driving from Fort Washington. A loyal customer since 2000.
Helen Hanna | Overall ExperienceWe had some difficulty finding the unit and checking in, but the help we got from the person on duty Nov 14 was excellent! And we appreciate the fact that a lock was provided.
Elaine Johnson | Online Move InTom and Brendan were super nice!
BLAINE ANDERTON | Overall ExperienceProfessional, respectfully & especially helpful.
Kathryn Kutnjak | First ImpressionsSuch great customer service! Everyone is so friendly and helpful! Everything is clean. I use this facility for everything
Ayana Sanders | Overall ExperienceThe personel were friendly and professional.
Donnell Smith | First ImpressionsOnly one customer rep on a Saturday. Phone was very busy. Considering the circumstances she did a very good & professional job checking us in.
John Stavorski | First ImpressionsThe men who worked there were fantastic. I managed to lose my keys and then broke off a key in the lock and they were able to help me out both times by removing the locks. Great staff!
Joseph Halovanic | Overall ExperienceClean and convenient. The employees were all wonderful and very helpful. I would definitely recommend them.
TADE WILLIAMS | Overall ExperienceThis was a great experience High standards of operations
GERARD GIARRATANA | First ImpressionsBob and Megan are awesome and sincerely work to make moving as easy and stress free as possible. Thank you.
Peggy Eure | First ImpressionsRyan was exceptional and gave us a tour and showed us the units even though the weather was cold and rainy! He even talked about U Haul’s history when I asked about the company! The units are clean and very accessible!
Barbara Smith-Johnson | First ImpressionsThe store is extremely clean. Megan is the friendliest, most helpful person I have dealt with in a long time.
Sherry Sikora | First ImpressionsI was charged for my first month of storage with my unit, when my UHaul truck rental was supposed to come with a free month of storage rental. I originally arrived to the Colmar Storage with a reservation, but I could not access the unit, and it was still listed as TBD. I called UHaul and was told to book a second storage reservation so that I could gain access, and that the reservations would be combined to give this unit as my free unit. The other unit was cancelled, however, the new unit was never moved to be my free monthly unit. This process took me 2 1/2 sitting outside the storage gate at UHaul in Colmar.
Luke Helm | Online Move InHad to go back to the office 3 separate times to get my access card to work. Online billing said I owed $0 for the month and then charged me a late fee for not paying.
Ian Snyder | Overall ExperienceWhoever was working the day I moved things to my storage unit after my move( he was not The employee at the desk.) was wonderful. He helped me check my truck back in because I was having some trouble and he went above and beyond and his customer service exceeded any and all expectations. This was 7/23.
Schyler Culbertson | Online Move InVery good customer service no pressure I was in and out within 15 minutes
Cassandra Range | First Impressionsthanks for all your help
Alan Young | Overall ExperienceExcept for receiving a bill and late notice charge after having notified Colmar Uhaul (3 times) that we had vacated our unit ahead of schedule our experience was excellent.
Charles murphy | Overall ExperienceVery knowledgeable and helpful!
Monica Lohr | Overall ExperienceExcessive wait time on the phone. Truck rental was done wrong, billed for 4 days when I only had the truck for 1 hr. It was corrected, but it took time and a few phone calls/waiting to get it done.
andrew sanders | Overall ExperienceTia was helpful and resourceful in answering my questions and finding the the right fit for me.
Monica Lohr | First ImpressionsYour associate was very helpful in pointing out the storage options available. She knew what she was doing, she made sure I understood rental selection, rental agreement, security entry and etc. GREAT
Raymond Attebery | First Impressionsvery good
Remie Vingerhoet | Overall ExperienceEverything was smooth, quick, and painless, which was important to me during our big move. They also allowed me to park my Uhaul rental truck there overnight and this was a huge help.
David Siddons | Overall Experiencethe lady I talked with was very friendly, professional and had a good sense of humor. She helped me very quickly and she made the whole process seamless, The man who showed the bins was professional
Kevin Chapman | First ImpressionsGood folks.
C DAVID GARRETTSON | Overall ExperienceGreat location clean facility. A variety of storage size options. Easy access and very friendly and knowledgeable staff. I will use this facility again for my truck rental and storage needs.
Brendon Beittel | First ImpressionsA little expensive for a small unit.
Luke Reasoner | Overall ExperienceGood clean and comfortable temperature for keep items in good conditions
CARMEN MAISONET | Overall ExperienceThanks!
tanya slifer | Overall ExperienceEmployees at the facility made a very stressful situation better. Employees were great, corporate not so much.
Palmer Trolli | Overall ExperienceThey had no record of my reserv. I did have reserv no. Rep checked told us another U-Haul had space went there & originally told they didn’t have space.
Beverly Macinnis | ReservationReally nice staff and facility is very well maintained. Would definitely recommend to anyone who needs it for extra or temporary storage space.
Shean Crowley | Overall ExperienceMade reservation just to find out it was for nothing.wasted my time went out of my way. Could have been told over the phone like other places, but not at uhaul.
Glen Zolnierz | ReservationVery helpful young men, cordial and accommodating. Really excellent upbeat attitudes as well.
Shean Crowley | ReservationI have had no problem.
sharon klimovich | ReservationThe attendant was very polite, but service was poor. He seemed very overwhelmed and could not assist myself or other guests. His inability to assist me lead me to using another uhaul location.
adrian King | ReservationI booked a secure parking spot online a month ahead of time. I showed up at the store and was told they don't do that. "They got rid of them." They weren't there last bit apologetic that I was strande
STEVEN FITZGERALD | ReservationGreat service and great facility
michael johnson | Overall ExperienceThe new staff didn't seem concerned about clear entrance to the RV storage area.
RUSSELL SCHUSS | Overall ExperienceAll good
NICK MESSINA | Overall ExperienceThe new ownership is very poor. They are unresponsive when a call is made. The prior owners and employees were very friendly and responsive. Still waiting on a call back that was requested
robert Flath | Overall Experience