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linda homesCustomer Reviews for U-Haul Moving & Storage of Columbia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Prices were high but it was good.
Sebastian St.Amour | Overall ExperienceI've been there several times. The people in the service is excellent. Very nice over there
Alisar nakhoulThe team was awesome!
Marsha Chadwell | Online Move InThe manager I believe his name was Shane but don’t quite recall but everyone there was beyond extremely rude in Columbia CT. He even had the nerve to yell at us when we called back when he didn’t make what was discussed right. Also be aware that UHaul offers movers on their website and they will take no responsibility for the movers they put on their website. If you’re not willing to back what you offer on your website you should never offer them Uhaul!! You lost a long time customer today and you know what you did was wrong on so many levels. He needs fired or at least retrained for his customer experience response as screaming and saying “that it’s not his problem.” And they went as far as to still charge us for pads that were returned and never even unpacked. Customer service was also no help and simply typed up a “compliant” which I feel will go nowhere. At this rate I doubt uhaul will be in business much longer with people running the show like this.
Christopher NicholsI inserted debit card and accepted a charge of $26.54. Then apparently the employee had me sign something about condition and plate number in pictures. He never said it was safe tow for extra $5. U-Haul charged me twice and it was unauthorized and fraudulent.
Allen HerzogGreat customer service!
Marsha ChadwellI made a reservation online to have a hitch and wiring installed. The website was user friendly. I received a call from uhaul once my parts were in and to confirm my reservation. (nice customer service!) Everything went without a hitch (no pun intended) primarily due to the install technician Devon keeping me updated and doing a great job! There is another uhaul location much closer to me but because of this seamless transaction, I will make the drive to Columbia's location for all my uhaul needs. Devon should get a raise! Such a nice young man. It's refreshing to get such excellent service.
Debra McelroyCar had transmission issues
ANDREAS HALIDISWas scheduled to drop off my truck off 20 miles away from my location. But had uhauls much closer to my location. I was unable to change drop off location. I ended up paying 100 dollars extra for mileage.
Angela HarropI had a great experience with this Uhaul location and can understand all of the great reviews, which is not typical for other uhauls. Shane and Devon were both very helpful and went above and beyond to answer all my questions. Devon installed a hitch on my sport utility vehicle and even put the bike rack on that they sold within the store. One stop shopping made easy. No pressure. Just simple transaction. Thanks to you both.
Stephanie CrossenGreat experience!
Shakerah FarrarExcellent customer service and excellent knowledge of what's needed to move stuff
ROBERT MACLUREOne employee was more welcoming and had interest to assist and give us the rental while the other was not
Erik AylaI have to say that the Columbia Ct uhaul are a well oiled machine. They are customer orientated and work as a team. If you have a question they have the answer. I would reccomend this uhual 100 x over any other. Thanks for all your help Columbia Ct Uhaul.
Blaine HartToo many texts/emails being sent by your computer generated communication system... I have gotten multiples all saying the same thing re contract, service , receipts, etc . ,
karen hartIt’s BS that this area doesn’t have dealers that takes trailers and you have to drive an extra 40 min away to return. Giving miles doesn’t mean anything when you have to put gas in.
Melanie RattieWhen I first opened the door I was like this place is clean and it was alot nicer than I thought it would be. The staff was amazing and very helpful. I thought that I would have to get w units. But I only needed one. Thanks for all your help Shane and I think her name was Bernadette. If I have your name wrong im sorry.
Blaine Hart | Online Move InExcellent service
Richard SmithI love this location, I actually go out of my way to use it. The staff is the epitome of what customer service is all about. Some of your other locations should take notes.
KATHLEEN DOHERTYThe staff at the Columbia U-Haul are very friendly and helpful. The units area are well kept. If you live in the area and need storage I would suggest this business.
Deborah LuondVery nice clean ,friendly employees
Giovanna Harris | Online Move InAnd their customer service is top notch !
KATHLEEN DOHERTYThe store manager was extremely rude and defensive. I would not recommend. I was charged for an extra day incorrectly and it took me a long time of arguing back-and-forth to get my money back and then they still wouldn’t give it back to me fully. Every time I’ve ever called he’s been very combative I don’t think he’s very professional at all
Jennifer Matthews | Overall ExperienceI haven't moved my stuff in yet.
Heather Marques | Online Move InEmployee Devin was extremely helpful both at pickup and return
Thomas McGrathHave all of your locations run as well as this one…. the staff is more than courteous …more than helpful and has your best interest at heart We only USA locations
Chuck HaralsonEmployee Shane was rude at every angle, it’s like he didn’t even wanna be there.
Lorenzo LewisMy technician was great. Skilled and knowledgeable. I feel like I and my vehicle were in very good hands would come back anytime and recommend thank you Shane and Devin for your hospitality kindness and professionalism
robyn mitchellThe miles for location change were not added and I got billed for extra miles. Overall poor expirence with U-Haul and got charged for more that I should have
Eric HoldenExcellent location and service.
THOMAS KEREKESWhat a completely different experience from the last rental location I used. Every member of the team in Columbia was friendly, helpful, and professional. It was truly an exemplary customer experience from beginning to end, including the vehicle which was perfect. I will use this location and highly recommend them to anyone and everyone. Thank you!
Stephanie ReardenAwesome people and service
John GoldsniderThe crew that work at the U-Haul storage facility in Columbia, CT were extremely helpful, kind and knowledgable about various donation centers in the area. My UCONN daughter stored her apartment belongings for several months and we rented a vehicle on both ends to transport the items.Thanks for your outstanding service!
Diane Reed | Overall ExperienceThank you for your grace and transparency utilizing the U-Haul rental. Your facility and equipment is very clean and I did my best to return it that way. Your setup and equipment introduction was helpful. Most important, compared to past rentals, I wasn’t at the counter for 45 minutes with you holding my license saying the system was not accepting it. You’ve got your shit together and I’ll let my friends know.
Joe McCreightHad a great experience!
Roland LegereThis location is consistently best in class!
Phillip CohnShane and Team working hard
Michael ProctorI would highly recommend this facility..staff are helpful and friendly the storage space is clean and well maintained and very affordable access is easy to get to… definitely use this facility again..5 stars..
ADRIAN GREENLEE | Overall ExperienceExcellent job by the installer and great follow-up prior to the appointment. I recommend this site for anyone interested in a trailer hitch and wiring harness installation.
Jack FrostDon't change a thing!!! All my visits there have been great. They are always prepared, Awesome customer service & they're nice & friendly too!
Patti A MatthewsIt was good experience. We appreciated the help given to us in securing and loading the unit.
Rose Marie Kitchell | Online Move InShane is a great manager. Always efficient, helpful and provides excellent customer service. The staff is wonderful too. I have rented from this location several times for my business. Very satisfied.
karen hartAll Hand's on Deck Very Knowledgeable & Helpful regarding our specific moving needs! Showroom was very clean and organized! All Around Great Customer Service! Shane is Outstanding! Mike Ennis Storrs, CT.
Mike NennisShein was awesome!! Thank you
Jaqueline Garcia | Overall ExperienceShane and Daisy and the team were friendly, helpful, and professional and flexible with our moving needs. Thank you!
Carl W MercierShane is always a pleasure to work/deal with. He is always curteous and knowledgeable about his services and supplies.
Frank BarberaEverything was perfect and everyone was great
Kwaadwo Dankyi-ampaduIt was a nightmare returning the truck after hours. There was no barcode anywhere to scan to verify we were returning the truck on time. We wasted > half an hour (in the cold), not knowing if Uhaul had the info that the truck was returned to the correct location on time. Was planning on calling the next day to fight the $20 charge before I noticed on the receipt that the $20 charge was not there. Not happy.
Mary MeyerGood service
EDWIN ZARAGOZA-LUGOno wifi to connect app so I had to just drop off keys.
James FriedmanI was so surprised at the cleanliness of the facility and the promptness of my service. I enjoyed using the ap to reserve my reservation and was very easy to process the rental upon my arrival. Then the return was that much more enjoyable. Very much impressed on the ap feature and the rental process, I regularly rent and this time has been by far my best experience.
Matthew HillyerGeneral manager and staff on duty were some of the nicest human beings I’ve ever met. 10/10. High quality & clean location and experience that I would highly recommend to anyone looking for storage or some help w/ moving trucks.
Evan HagbergGreat service
Dave BenedictGreat experience renting from the Columbia, CT location. From scheduling throughout pickup, and drop off was very easy and the staff was very helpful.
Robert GoderdThe best U Haul I have used Seven different locations multiple times over the years! The owner is top notch! Great hours, the crew works together for the best customer experience! Highly recommend
Paul staleyStaff is courteous and helpful,
Candace CorbridgeThe owner and staff were fantastic and I highly recommend!
Brandon BonitoI have had many visits to this location over the past month... everyone I have encountered has been friendly,knowledgeable & accommodating. They made moving so much better. Thank you😊
Patti MatthewsExcellent service
CRAIG SWANSON | Overall ExperienceI cant think of anything, it was an amazing experiance. Good people, clean facility, fast in and out service. I HIGHLY Recommend going to this Specific location for all your moving needs. 5 stars from me.✨️✨️✨️✨️✨️
william AndersonGreat location, top notch Service.
STEVEN HANSENVery nice people! Couldn't have been easier.
Craig Mansfield WutschGreat service!
Cindy ArchibaldStaff at Columbia, Ct location are AWESOME....very helpful, suggested Perfect products & accommodated changes in moving schedule. Highly recommend Uhaul! Great moving supplies too..... 😊
Patti MatthewsThe manager is a total bum. Unprofessional. He actually threatened to call the police on me whe
sean McneeThis was a terrific experience. Devon was extremely knowledgeable, easy to talk to and very helpful helping us to determine the best products and methods of installation of our trailer hitch and wiring. The job he did was timely and very well done. We would highly recommend Devon and U-Haul Moving & Storage of Columbia - there are some great people working here!
Thomas LyleShane was extremely combative and not helpful at all He made this experience awful and i will be leaving as soon as i can. His lack of customer service skills and general demeanor made this a terrible experience
Chris Piascik | First ImpressionsShane and his staff were absolute professionals. Extremely helpful and knowledgeable. If you have any moving and storage needs don’t hesitate to contact them.
JUAN SOLLA | Overall ExperienceSeamus and his staff were extremely helpful. We needed to find storage on short notice, the staff assisted us with both renting a truck and finding the best storage space for our needs. They are very professional and a pleasure to work with.
JUAN SOLLA | First ImpressionsVery friendly, clean bathroom, has overhead door at entrance area and carts in corridor, makes it super easy to bring stuff in/out. Prices are basically the same as other facilities that don't have those extras. Highly recommend!
Stephanie Baldwin | Overall ExperienceI don't know why the month of free storage that the truck pre-order said is gone? Also charged me for 2 months of storage, I am only using this warehouse for a week because my next truck is scheduled for July 31st and I will be moving my entire belongings!
James Wang | Online Move InThere could have been better lighting above the unit. Otherwise, no complaints!
BRUCE BERGERON | Overall ExperienceCouple computer to reality issues , nothing life changing , all worked out once the humans got involved
JOSEPH CIPRIANO | First Impressionsexcellent service
CARLOS MATOS | Overall ExperienceGreat service!!!
Dustin Hiney | Overall ExperienceExcellent very responsible
heric aponte | Overall ExperienceThank you Shane for all your help and being a pleasant face to us during a stressful situation.
ALEXANDER MONTESERIN | First ImpressionsShane was extraordinarily friendly and helpful!!
MELISSA REID | First ImpressionsAlways helpful, friendly & courteous; would recommend this facility to anyone in need of storage. **********
Alice Ryan | Overall ExperienceShane was very helpful!!
Joanna Lambert | First ImpressionsI believe it was the manager but older gentleman on staff was amazing courteous knowledgeable and completely took care of me as a customer not a skip in his beat. Was actually very impressed
Kristopher Bogue | First ImpressionsStaff are great! Friendly and helpful. Very professional. Thank you.
Philip Malinoski | Overall ExperienceThe staff were very friendly and helpful,
Deborah Luond | First ImpressionsThe general manager was awesome. He helped me through the entire process, cleanest location I’ve see.
Damian Diaz | First ImpressionsService was great and the storage location was in the right location for me. Thanks you
STEVEN HANSEN | Overall ExperienceI have rented several trucks from this facility and a storage unit. I have always found the staff very professional and knowledgeable. They go above and beyond to be certain their customers have a positive experience.
heidi roberto | Overall ExperienceThere was definitely a miscommunication when we spoke to a young man the month prior to us moving out about what can and can not be left in the “Green Room”. But other than that rating this storage place average.
Zerry Everette | Overall ExperienceVery informative. Patient and answered all my questions. Went above and BEYOND to make sure I was comfortable any doubts I had were cleared.
liz ortiz-tapia | First ImpressionsMice in the unit a lot of them everyone was nice and helpful
Carrie Thompson | Overall ExperienceKeep up the good work
joseph Gallup | First ImpressionsMuy amables
damaris medina | First ImpressionsStaff was extremely helpful
Debra Haddock | First ImpressionsGreat service
lisa sutton | First Impressions24 hours access
Raina Salamo | First ImpressionsBernadette was extremely helpful . She is a huge asset to your company. For a working person with 2 jobs, you should be able to access the facility 24/7.
Sandra Rivard | Overall ExperienceI will rent again from u-Hal
jospeh gallup | Overall Experiencereally great service
Honghui Zhou | First ImpressionsThey were very kind and detailed from start to finish, I recommend them in all aspects
Ruben ArochoVelazquez | First ImpressionsThe staff was helpful and courteous, good price and easy to work with.
scott golochowicz | First ImpressionsThank yous all very much I appreciate what you all of yous there went way out of your way to help me out after I hurt my surgery shoulder tonight even though it's not in your renaming and it's not part of your contract with me I can't find the words to even express my appreciation to me that business is five stars and more to myself keep up all the fine work yous all do ones in need of help. In my words to yous all there your the best. Thank yous all again. From Mary A sterling
mary steling | First ImpressionsGreat Staff and very helpful.
Philip Malinoski | First ImpressionsGuy that own the place or what ever screamed at me and my wife about something and the unit I rented had a huge hole in it and some critters got in
Dwight Storms | Overall ExperienceThis team was awesome from beginning to end! I was truly impressed with the customer service, facility and their flexibility. It's rare to find such a great group of individuals who all go out of their way for customer's to have a great experience and remain pleasant each time. Five stars isn't enough but they deserve every one!
Peggy Dougan | Overall ExperienceKinda sucked there was no light inside my unit. Was extremely dark inside the unit. Payed 200 dollars a month and couldn’t get a light in the unit. Other then that everything was fine.
Andrew LoRicco | Overall ExperienceShane was great, it has been a very long time since I received such excellent service.
Madeline gomez | First ImpressionsBeen waiting on a insurance claim and have yet to receive any information regular's information this matter
Elizabeth Sanchez | Overall ExperienceAgent was nice and proficient. However process for all was a bit lengthy. Otherwise nice. Good business!!! I recommend
Michael Heffernan | First ImpressionsPaperwork took a long time to complete. Very friendly staff clean trucks. I rented a lot to U-Hauls in my lifetime. This is one of the better places to rent them.
rich dykas | First ImpressionsI'm happy with all the services that I received from my local Uhaul. And would/will use Uhaul services in the near future when needed.
enevia baidoo | Overall ExperienceGreat staff and clean, dry storage.
Janet O'Neill | Overall ExperienceWill use again
Anne Cunningham | Overall Experiencethank you
Angela Mawson | Overall ExperienceReserving the unit was quick and easy. The service I e person I worked with was very good and helpful, but I felt he was a bit condescending to me because I’m a woman.
Maria Mcclelland | First ImpressionsThe staff was friendly enough, but it took forever(!) to get a storage unit due to the person not knowing their job. When closing out my unit early the woman just said I did not get any money refunded and could’ve easily explained they do not pro-rate, but I was left to wonder and had to research it myself.
Leslie Griggs | Overall ExperienceLovely and well managed! My stuff was in a temperature controlled unit for a year and was fine. The staff was friendly and helpful. The bathroom facilities were extremely clean as well. This was at the Colombia CT UHaul.
Robyn Barnes | Overall ExperienceN/a
enevia baidoo | First ImpressionsStaff is a 10 star . Keep them... they treat your customers fantastic. I recommend you to everyone and will use as long as my daughter needs storage for college
Laura Stigall | Overall ExperienceExcellent service, great staff.
Corinna quimby | First ImpressionsYou should give out an instruction sheet about the storage units when making sales
TAMMY MAGNANI | First Impressionsvery friendly staff
juan anderson | Overall ExperienceBernadette was very helpful & patient on the phone & in person. The check in for truck & unit was smooth & efficient. All questions were answered & staff was most helpful & pleasant, not always so now a days.
Claudine Kelly | First ImpressionsHad to take care of a few things and Shane went above and beyond
Mark Soll | First ImpressionsShane and his team are very down to earth and professional I would recommend that facility to everyone.
KENNETH / Anthoney JARVIS | First ImpressionsDifficulty with storage on second floor with no elevator; otherwise fine. Staff were very helpful.
JANET Wilson | Overall ExperienceThe staff at this location went above and beyond in helping me on multiple occasions. I am truly grateful to have made acquaintances with one of the employees
Michael Antoniou | First ImpressionsI love this U-Haul the staff is very helpful and very informative regarding your policies for your vehicles. The place is always clean, the restrooms are impeccable you don’t even see that in the best restaurant. Thank you for such a great service at the Columbia Connecticut U-Haul
loretta moore | Overall ExperienceThe staff were very accommodating and friendly.
Donna Dwyer | First ImpressionsEveryone - especially Bernadette ( I believe that is her name) was patient and extremely helpful.
Joanne Prague Doyle | Overall ExperienceHelpful assistant
Matthew Pappalardo | First ImpressionsShane was very helpful as well as professionall the woman who was at the front desk was pleasant as well. I believe I had held my storage at that location since 2009.
CHERYL LENT | Overall ExperienceThe only thing is, it said first month free but I didn’t get first month free.
Christina Tirado | Online Move InMy items were in good shape and in safe condition at this UHaul however I received poor customer service. I was unfairly penalized for an error that was not my fault and was not provided a refund. I would like for UHaul to be better about communicating the information for setting up a storage unit and to double-check that the information they have entered is correct. This error on the part of UHaul cost me almost $100. I am not a satisfied customer.
Philip Davis | Overall ExperienceStaff was very friendly and fast thank u
Michelle Fiasconaro | First ImpressionsI had to move unexpectedly and quickly. I learned of the storage availability when I picked up the U-Haul truck the night before. It was very convenient, as I didn't have to worry about finding somewhere else to store my belongings. I entered the store on a busy Saturday morning. Shane was very patient and accommodating, and was able to sense that i was in a difficult and sensitive situation. I was there to unload a 20' truck by myself. (My 14 yo son came later to help move things to the 2 storage units i rented). Shane offered water and checked on me periodically, and even helped to move some heavy items. He suggested locks for the units and plastic covers for the mattresses. In a whiwind day that was difficult, the kindness and compassion he showed made a situation that could have been traumatic not nearly as bad.
Susan Jackson Kiddy | First ImpressionsThanks, Great staff, on a very hot day, when I was moving stuff into my unit, they brought me some cold water.
al soper | Overall ExperienceThe staff at this location were kind and helpful. During a very stressful time of life (moving), they make you feel so well taken care of and supported. They are fantastic at advising and willing to go above and beyond. Absolutely loved my time working with them, and the facilities are immaculate.
Sarah Caldwell | First ImpressionsI have been doing business with that location for over ten years. They always tried to be helpful and honest.
Joel H Meyers | Overall ExperienceIt was great that U-Haul was able to reach out to the College students and offer the them a unit. It was very helpful and appreciated Thank you
christopher Rowley | First ImpressionsThe staff were always very helpful.
JUDITH GROTE | Overall ExperienceThe customer rep was very helpful an kind.knew about the business and very polite.he was a blessing to me and your business..also went out of his way to make sure I had everything I needed.
Richard Christensen | First ImpressionsWilliam went out of his way to provide me with the information I needed and walked me through the entire process of reserving a truck 1 way from out of State and with selecting the right size storage.
Alice Ryan | First ImpressionsVery knowledgeable.
terri stevenson | First ImpressionsStaff were super helpful and friendly. Would definitely go there again!
Margaret Thomas | Overall ExperienceMajor computer issues Charged an entire month for a few days Telephone service was confusing Poor communication between offices Could not get directions to facility. Was given wrong information.
Cindy Mallary | Overall ExperienceWe use U-haul all of the time because of the great service from your representatives.
ROBERT & FRANCES CAYE and Sandy Eckert | Overall ExperienceThe employees I dealt with where amazing!!! Jon Slota was such a help !!!
Timothy Pallas | First Impressionsthe employees are very nice and professional. they work hard to provide excellent service.
haydee ayala | First ImpressionsI was satisfied with help.
sabine ahel | First ImpressionsThe doors and locking mechanisms worked well. The rest room facilities were a huge plus. Ground floor unit 1905 had occasional moisture at floor in rear, likely from rain or snow melt in parking lot.
DOUGLAS LARY | Overall ExperienceEveryone was very helpful, pleasant and informative.
david krivicky | First Impressionsgreat
Edward Mastrianni | Overall ExperienceIt was a pleasure doing business with them
George Mitchell | Overall ExperienceIts really hard to answer the above questions. The storage was ok. No elevator bugs got into my daughters belongings. Understaffed computer system is always down. Staff could care less.
Tesha Barr | Overall ExperienceI was very dissapointed and disgusted when i went to go move my things out of my storage #1412 to find out i had cockaroaches in my things. I def did not move in with them. Will not reccomend uhaul!
jessica vega | Overall Experience