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Francisco SCustomer Reviews for U-Haul Moving & Storage of Country Club
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was amazing and so helpful.
Chariti SGreat customer service, good easy move, very good assistance, well kept equipment, thanx !
Michael AThe Customer Service was excellent. Both the person I rented from and the person made the return with we're very friendly, and they knew how the pricing worked. That was helpful because my Rental could have been handled a couple of different ways and they knew the best approach. Thank You.
Jose RThe gentleman that was working at this location was also the only person I saw working the front of the office as well as did my installation. He was very positive and in a wonderful mood from the second he opened the door. He also worked hard and got the installation done completely in under two hours ! very pleased with this location
Tailor PGreat service and facility is well maintained and clean.
aaron b | Overall ExperienceHad a great experience here at U-Haul! If I ever need any storage facility or any moving van I would definitely come back
Jessie S | Overall ExperienceMarry was so good at her job. I would recommend u Haul to all my freinds. Thanks for the service good job. I visit the store on kermt HYW .
arlene j“Clean” on the inside. Very not clean on the outside.
Suzanne PMy experience has nothing to do with the place I picked up or dropped off. It was with Uhaul as a whole. They are lousy. Come on...in this dY and age the trucks should have cruise in it. Going up and down on the gas pedal uses more gas. Get with the times Uhal. I'm not saying make them luxurious but at least a bit more modern. They cost enough to rent, it's just crazy.
Jackie MThank, the service was very helpful and polite, thank you very much
John G | First ImpressionsExtremely long wait time, Employees engaging in PDA while customers waited, general air of disorganization
Emerald Rtrailer was clean but tires need replacing and was bad out of ballance
Kenneth HGreat experience. Quick and easy to rent the trailer we needed.
william mQuick and easy process!
Shawn SEVERYONE was so kind and helpful. We had no problems during the entire time of use. Definitely would do business here again and recommend it to others.
Zeida YDamian was incredibly helpful and accommodating . . . he made the rental experience very satisfying!
Jeffrey GEverything great
roger cThe trailer was not hooked up to the ball properly and came off of the ball on I-20 going at highway speed!!
Dane WDamian was awesome. Thank you.
cynthia bExcellent.
Calvin AGood service. Damian helped me out big time. Ill send all my friends.
Jesse OGreat customer service
jerry BBe sure to take a picture of your starting mileage or else they will over charge you saying you drive extra miles when you didn't...
Taylor MGreat customer service and helpful all the time !!!
Josué PGreat service
Larry GThe reservation of my trailer was change 3 times forcing me to drive to 3 different locations for pick up talk to someone about the whole thing said I would get a 50 dollar refund never got anything and got charged the whole amount to my card
rene aI returned my truck Tuesday the 21st around 1:30 pm I forgot to get the guys name who helped me but he was AWSOME young, polite, guy hope y’all can find out because help like him is hard to come by , but he was really good, I which I got his name!!
Steve HGeneral Manager Damian Tavares was extremely helpful and knowledgeable about our concerns.
MARIO V | Overall ExperienceI had to replace the tire in roadside service would not come I had to pay for it out of my own pocket
Dillion TWhen I walked in the uhaul location, the representative was unfamiliar with the uhaul system and had to call his boss Damien for support answering basic questions. Upon checkout for the 15 foot uhaul, all photos were disputed. I took my own photos of the new damage that wasn’t marked and uploaded them with my checkout process. The outside of the truck had several damage points that he not been marked with an X (meaning dents and deep scrapes). I told the worker he needs to notate all of it before I leave. He added a couple small x and took pictures. He agreed the truck was not in the best condition hence him whipping the camera out taking pics and walking away toward the end of the inspection (please watch the footage because cameras are outside). Another guy Dominic brought out the xs and I showed him as well. The truck smelled horrible like cigarette smoke. The outside of the truck had not been cleaned, bugs and dirt everywhere. Middle seat had a small spill and it was sticky. As I saw everything firsthand outside, I told the worker about all the concerns and he said it is the only truck they have for a one way trip. (Which was not what they stated over the phone when I called the night prior). He said I can shop around for a clean truck if I wanted. Customer service was horrible from beginning. Called UHAUL customer service right away and they referred me to work with the store manager first. I attempted to work with the manager Damien and got nowhere.(text messages and pics available). I sent text reminders, pics, etc. which is ridiculous. Customer service skipped this location and it shows. This place is unethical and I hope it gets shut down or at least audited in the near future.
Kenya TCustomer services was great, nice and polite. Some equipment was not available as stated. I was advised of one $ amount by the facility on Maple Ave and upon obtaining the equipment i was given a higher price. I was then told that i would have to go to another address to obtain the vehicle towing equipment and told i would receive a discount, but did not.
cyndi PKeep doing what you’re doing.
Elizabeth GNathaniel was excellent and personable. Great way to end the day of moving.
Jonathan MExcellent customer service
MARIO V | First ImpressionsThe Person that checked us out was very knowledgeable and very friendly to answer any Questions or concerns
Luke ADamian was very helpful and knowledgable.
Randy B | First ImpressionsKids are running that location. I made reservations two weeks ago prior to my move. First location couldn’t find the keys. Sent me all the way across town and I had requested moving pads and a dolly at the time of my reservation on Billie hex rd. The guy informs me they had neither. Then when I return the truck, they proceed to ACUSE ME OF STEALING A DOLLY THEY NEVER ISSUED TO ME! I lost my cool. The girl working there said, “ if you don’t like our service never come back here” - well guess what- I WILL NEVER DO BUSINESS WITH UHAUL AGAIN. My card better not get chartered or I will call my lawyer. Also we have tons of friends moving in and out with oil field - you can bet I will NEVER recommend you for business. Thanks!
Lazaro HGreat staff and helpful!!!
George AInstructions need to be more clear. This is not a gated access. Did not realize you need a card to swipe to gain access. Lock was not in unit but with it being non-gated access, I did not understand where you would enter an access code and they don’t put in unit because they can be taken. The facility has two access areas to outside, non-temp controlled units which makes it confusing. Plus, access hours are 5-10pm. I had the impression it was gated access and surprised it was not; However, I understand the alarm now and access to our unit.
Tiffany D | Online Move InWhen storage instructions were sent for the storage unit, initial access for the first time, the instructions sent by U-Haul should have instructed us we need to have an access card for this location to sign in and out. To get an access card, you need to come in during office hours. Plus, the lock was not in the unit, but anyone could open it and access the lock. Overall, the store associate was very nice and helpful.
Tiffany DInitial unit assignment was messed up. when I asked to change to a smaller unit, I got one anad was charged the same amount, not what I was quoted. I had moved out of state and fixing the problem was not easy.
Gregory M | Overall ExperienceI appreciate U-Haul especially Damien Tarvares he deserves a raise he has excellent customer service skills and I truly appreciate him. I needed the storage right after my Mom had passed it was a difficult time in my life but he made me feel as if I were a family if U-Haul and that made me feel good about putting my stuff in there. Thanks to the whole team
Marsha T | Overall ExperienceGood
Juan GEverything was neat.
jesus T | Overall ExperienceThat truck leaks through the cab with any amount of rain.
ZACHERY BOffer a cold bottle of water!
JACKIE LI felt like the monthly rates for the storages are too high
cory wStaff was friendly and helpful.
Michael MMake sure you give trucks to customers with a FULL gas tank. I was not. Driver door was hard to close, which isn’t safe.
javen uNathan was a real big help and had excellent customer service. Thank you
Adrian LStaff is awesome.
Chris PThe place was clean. The girl at the desk had no intention of standing up to interact. Barely talked to me for being on her phone. And was happy to push everything on the guy outside.
Tia FDominique went above and beyond to help us with our return. He is an excellent employee. Thank you
Alyne JExcellent service. Easy processes. Very clean.
Chat YThe gentleman that checked in the truck after I used it even stayed after hours so I could get the gas refilled. You need to make that guy the manager. 100% most helpful ugaul location ever.
Jefferson FDamian is Awesome!
JACKIE LGeneral manager was great easiest process I’ve gone through in a while and was always there to help/answer any questions.
Jermiah R | Overall ExperienceThe manager there went above and beyond with his assistance! Amazing personnel, highly recommended
Hector G | Overall ExperienceYour telephone booking agent dropped the ball on a reservation for a 10 x 15 in corpus christi. It forced me to take a smaller unit. Now I have to rent two units. Your staff in odessa are suoerstars.
SCOTT B | Overall ExperienceDamian was so great! Very friendly and helpful.
Amanda S | First ImpressionsWish they didn’t charge me for June since I moved out a week before the day I was supposed to. Was inconvenience trying to get my money back.
Matthew S | Overall ExperienceVery helpful
Tyler W | First Impressionsstorage facilities was best suited for my needs. The staff were very supportive and helpful.
Christopher M | Overall ExperienceU haul charged us twice. Once when I reserved the trailer, and they charged my husband when he picked it up. So now we are trying to call and get the second charge reversed, crazy how inefficient the system must be for uhaul not to know we had already paid?!
GIDEON C | Overall ExperienceThis was the best experience I've had with any storage facility and I've used several over the years. I always felt my unit was secure and the staff was easy to communicate with and helpful if I ever needed anything.
Shepard L | Overall ExperienceEverything was perfect, I will recommend uhaul to anybody. awesome service and everybody was always super helpful
dylan s | Overall ExperienceFrom the 2 guys that helped me out at check-in, to the clean storage room we rented to the huge assortment of moving products, the $20 dolly to move out things, to the very clean and we'll taken care of moving truck. Everything was awesome and a great experience. HIGHLY RECOMMEND this U-Hual center. If all of the U-Huals are this awesome, they are running this company very well.
JESSE W | First ImpressionsThe manager is extremely helpful and friendly.
Sue J | First ImpressionsVery Nice and Intelligent!!
Ronald B | First ImpressionsIf I ever need another storage I will definitely use this location!
Daphne R | Overall ExperienceI believe her name was Reba? However great customer service, more than helpful and couldn’t have chosen a better facility. 10/10 would recommend
Gregory T | First ImpressionsYour employees at this facility are amazing and all are willing to help. You definitely need more employees like Adrian. Great customer service by all employees that I met in the 8 months we used your facility.
Maggie P | Overall ExperienceGreat customer service!
Tammy R | Overall ExperienceI really like the staff, they are always so friendly
belinda m | Overall ExperienceClose to the house
Ruben M | Overall ExperienceSize of truck ordered online and reserved was not the truck received, it was a small one. Information regarding my storage unknot was not gone over while picking up truck. Thankfully office was still open to go back and sign paperwork to access unit. I did upgrade to a bigger unit since I was able to see a sample unit in the office which was helpful. Not to bad of an experience but wished I had the truck I reserved to help save time and be able to get the load done in one drive.
Sofia G | Online Move InGreat facility. Professional service. I would recommend.
steve b | Overall ExperienceThe person who was there (young man Hispanic possibly) was awesome ! I’ve recently moved back to Odessa . And let me tell you it is very rare that you find someone that actually likes there job. He was great and gave me the entire lay out of the facilities. He is great and deserves recognition. He’s a keeper . And also the manager that was there was awesome as well . Keep up the great job it looks great !!
Marissa S | First ImpressionsGreg and Sheyenne were extremely knowledgeable and helpful through truck rental, storage rental and other purchases. They are the best.
larry b | First ImpressionsAll staff was absolutely nice,patient, helpful and understanding ....made my day after I was struggling with my day....thank you all 😊
Suzanna N | Overall ExperienceSuper friendly and accommodating. Very professional.
Gregory M | First ImpressionsAll the staff was polite mannered and very kind to this old lady that I am...I was having a bad few days and they were just so awesome I can't say it's hard to find good people but this bunch was above and beyond in helping me in everyday possible
Suzanna N | First ImpressionsStaff has good people skills
cecil j | First ImpressionsExcellent
Dany P | First ImpressionsThe staff was awesome - there was only one computer working so the staff was using their phones to fill out the paperwork and be able to help me so I didn’t have to wait. Very friendly and helpful!
Cheryl M | First ImpressionsPrices better than competitive. Need more covered spaces for RV trailers
Ruben M | First ImpressionsU-Haul does not know how fortunate they are to have Mr. Jacob Meador as the GM. He is the most professional customer service of U-Haul I have ever experienced bar none. He is the most knowledgeable as well. He was short handed that day as all his help called on sick what a disgrace. I strongly recommend U-Haul VIP's and the CEO put Jacob on a Nationwide training program immediately to learn his upmost courteous customer service. I recommend promotion 1 April, 2022. Terry G. Jones
terry j | First ImpressionsThe people at this location were amazing and helped me with everything I needed. The manager was fantastic and helped me getting a truck, showing me the place, and managing my rental. It’s also extremely conveniently located, accessible, and clean. Felt very secure too with my items.
Samuel G | Overall ExperienceJacob was such a great help!! If I could give him 10 stars I would. Cleanest Uhaul I have ever been inside.
Daphne R | First ImpressionsThe guy Jacob was always helpful, and would stop what he was doing and help us out.
Miles H | Overall ExperienceRock star service!!
Chris A | First ImpressionsThe free lock was not in the building I rented, but overall good experience
Chris P | Online Move InFriendly, professional and knew what he was talking about.
Barbara R | First ImpressionsEveryone was so helpful and understanding!! By far the best experience I've had with uhual before!!
CHANDRA C | Overall ExperienceThis was a great place to get, very clean and easily accessible. But the staff are are the real hero's out, we're awesome with the rental, and helped tremendously. They also helped the guy before me in line too.
NICKOLAUS H | First ImpressionsThe associate was so courteous, informative and professional! I’m a first time customer who has been very happy with the customer service. Thanks again
BOBBIE L | First ImpressionsA secure feeling overall, friendly, and nearby proximity to the city and it's businesses.
Angel R | First ImpressionsMy experience with U Haul on billy hext rd. was very good. Jacob was very helpful and cordial when I was looking to rent a space. More importantly he demonstrates the same courteous manner when I terminated my rental due to another facility offering covered parking for my trailer. That was the ONLY reason I chose to store elsewhere. I’d highly recommend U haul and want to congratulate them for having such an exemplary employee like Jacob. Good job!!!!
Alan B | Overall ExperienceGreat
CHARLES B | First ImpressionsJacob was very helpful. I was in and out quickly and he was able to answer all of my questions. Jacob made the whole process very easy.
Miles H | First ImpressionsI took away a star because my reservation wasn’t ready. I had to wait so long and my movers were ready to unload. Otherwise, the staff kindly took care of the problem and I was satisfied.
Elray y | First ImpressionsThe lady in the front didn’t try at all to help me getting the uhaul truck even when I went inside to ask for help. She said the keys were in the truck ready for me but they weren’t. I rented a truck & wasn’t even able to use it to move my belongings.
Gina R | Online Move InGreat security,staff, temperature controled ....grand!
Timothy O | Overall ExperiencePoor unfriendly staff that couldn’t stop complaining about their problems here at this job.. nagging and complaining while trying to enroll me.. almost said no but the free one month of storage was why I stayed. Then I canceled on my login from online and it was processed but never actually approved until they sent me a late notice and default. Which I had notified 6 weeks prior off moving out..
Jason W | Overall ExperienceLove the staff… very helpful over the years.. would recommend them to anyone.. great over experience. Jacob and Damian were always very helpful and nice.
Nora R | Overall ExperienceThis facility “DOSE NOT HAVE” a 10’x20’ , climate control !! They rent you : ( “2”) 10’x10’ lockers. ( sometimes close to each other, sometimes not) When you have several items at 12’ in length, and find out, After reserving, and On the day of move in, That the advertised 10’x20’ DOES NOT Exist. It is very dishonest and added stress!!! I was told by manager, The largest this facility has is 10’x15’ for climate control.
Venita C | First ImpressionsThe only comment I can make to help you all improve at this specific location, is that the Auto Pay never worked. I had set it up 2 or 3 separate times and the payment would never go through automatically, someone would eventually call to let me know that my payment was late or I would notice because I would receive a letter stating the payment was late and I would have to call in myself to make the payment. Other than that, everyone and everything else was great.
David G | Overall ExperienceAlways great
CARLOS P | First ImpressionsAwesome job!
FREDERICK W | Overall ExperienceWe will definitely be storing our stuff here again if we ever need to. Never had any issues with anything. The staff was always friendly and quick to help us out with any questions we had and get us taken care of!! Thank y’all!!
Jade M | Overall ExperienceGreat customer service.
Guadalupe G | First ImpressionsBest experience came from this location
ROBERT J | First ImpressionsNicky is amazing and is such a helpful and caring person truly a great asset to the company
ROBERT J | Overall ExperienceThe staff and facility are excellent. The website is not user friendly and confusing.
Paula C | Overall ExperienceSaid there would be a lock inside the unit. There wasn’t one so o had to leave my stuff unattended and go buy a lock.
Daniel L | Online Move InCarmella was so helpful and did a great job helping us get us the uhaul for our move and made all transitions smooth and simple. Very thankful she was there to help us meet our needs in such a tough time. Thank you so much!
ROBERT J | First ImpressionsJacob was very courteous and got me the exact unit I needed.
Alan B | First ImpressionsJacob helped me out several times through the process of a Truck and Storage. He was very Professional and helpful.
JAMES C | First Impressionsno comments at this time
Rigo U | First ImpressionsOn the day we moved in our furniture was severely damaged and we needed extra boxes and the staff was generous upon seeing how distressed we were and gave us a couple of boxes for things that were falling out of delivery boxes. They helped us by putting a new lock on one of the doors when it wasn't locked properly in our absence. Great group on Billy Hext Rd, Odessa, TX.
Wayne & | Overall ExperienceThe employees were very nice and helpful
STERLIN R | Overall ExperienceEveryone at Uhaul moving&storage country club was amazing. They helped me when I got sick and couldn't make a payment. I highly recommend Uhaul moving&storage country club. If I need anything from Uhaul I will be going there even if it's in Odessa and I'm not. Thank Y'all for being who y'all are and not being like most people.
Alisha R | Overall ExperienceThe employees were helpful and very knowledgeable about the process and helped us make decisions on which storage unit best fit our needs. The process was seamless and we were pleasantly surprised by the ease and friendliness of the employees. We were also turning in a trailer at the same time and that process was easy as well. Thank you to everyone at U-Haul from California to Texas for making the move less stressful!
Lynn V | First ImpressionsThe units did not have locks in them, but the front desk clerk gave me two. Was just a little inconvenient having to go there and wait... but it ended well. She was also nice enough to come spray for a spider.
TAIQUITHA R | Online Move InExcellent storage facilites and staff extremely helpful! Thank you!
Michael G | Overall ExperienceWas not able to move into storage space (Covered Parking Area) rented due someone else parking equipment in space I had rented (Area YO61) had to move to area ( YO55)..
Phillip H | First ImpressionsThank you so much for great service and so much more.
George M | Overall ExperienceYou need rental moving trucks with hydraulic lifts!
Juan D | First ImpressionsNeeds payment done and back wall installed
Cesar T | Online Move InHave still not been able to access my unit. First time I went my code was denied. Note on office window saying they were out. Called customer service but did not have time for a 30-45 minute hold. Chatted online with customer service on Monday. Was only told someone would return my call. 2 days later and nothing. I’m paying for a storage unit I can’t even get in to.
Amanda H | Online Move InWe do have an issue with the left side of the roll down door. It seems to put in at the bottom, like its out of the track?? Maybe UHaul could check on that next time we are by there? Jacob was super helpful, he is the reason we came back to this facility. We actually moved 3 storages into 1. He's great!
Dale M | First ImpressionsThe front desk guy was so nice. I didn’t have to go inside (I have cancer) so my friend went in with all of my stuff and he let her. They didn’t have the one unit I thought I reserved but instead gave me 2 for the same price & size! My units were side by side and they unloaded easy! 10/10 would recommend to anyone looking for somewhere to store anything climate controlled!
Jen T | First ImpressionsThe storage units are very clean and well kept.
John W | Overall ExperienceThe move in was great thanks to Sydney Perez, she was very helpful, professional, help out 110%.
Timothy O | First ImpressionsOriginally had an electronic gate , due to expansion has not had secured entry for some time. Very satisfied with staff and facilities other than previously mentioned entry.
Cavin Z | Overall ExperienceExcellent Excellent experience. Top of the line
TREVOR Q | Overall ExperienceI will recommend your facility to anyone needing storage. I may even be back for a different unit. You are closer to my new home and took great care of us. Thank you
Rockie L | Overall ExperienceEmployees were RUDE, UNHELPFUL, and prices kept changing! Lots of problems
Nathalia M | First ImpressionsExcellent!!
Angi S | First ImpressionsVery good price and easy but if you live in California ufff go to Vegas, NV or different state and rent there you going to save a lot money
David R | First ImpressionsHighly recommend. Affordable and easy accessible
Eric Y | Overall ExperienceThe staff was always there to help me and I always felt my stuff was secure!
Serena M | Overall ExperienceJacob was extremely knowledgeable and Helpful.
Molly C | Overall ExperienceThis storage facility has been a great place to store extra items over the past several years. I would gladly recommend it.
LUIS T | Overall ExperienceThis site has always had a professional and polite staff. Recommended!
Sean G | Overall ExperienceI would recommend this location the young man that helped us the day of our arrival went above and beyond providing an excellent costumer service. This company needs more employees like him. Thank
Jose A | First ImpressionsKelly was amazing. I also had help at the Billy Hext location from Jacob. They both made this experience absolutely easy and actually enjoyable. Who enjoys moving. I did this time. Thank you both.
Zeke F | First ImpressionsThe guy up front was super helpful. He gave great service and met our need. Very professional.
Jessica R | Overall ExperienceBest storage unit and staff that I have used
Zachary f | Overall ExperienceI stopped by around 3:30 on 5/17 and the guy at the front desk was everything you’d want in customer service. He went above and beyond and I would go back just to get his help if I wasn’t moving
David W | Overall ExperienceJacob is always very professional and courteous! I like doing business with people like Jacob.
Michael H | First ImpressionsJacob was a pleasure to work with. Always helpful. Thanks Jacob..!
james c | Overall ExperienceBeyond Perfect
afram m | Overall ExperienceBest Service that I have ever received from a Uhaul personnel. I will definitely recommend this place to my friends.
Morgan D | First ImpressionsThe world needs 1million more Jacobs!!!! Thank you Jacob for excellent service!!! Keep doing what you do ; God and man will reward you!!!!!
Aleshia B | Overall ExperienceJacob was amazing!!! He made everything simple and easy. Not only was he knowledgeable but he was super friendly and kind hearted. I will definitely be coming and seeing Jacob on my next move 10/10!!!
AARON H | Overall ExperiencePerfect place to storage all our things! Very clean!
Shayla H | Overall ExperienceThank you very much
Magda E | Overall ExperienceThe manager is extremely helpful and compassionate.
Myra A | Overall ExperienceEverything was good people that work there were great nice facility
Steven S | Overall ExperienceEfficient service.
David J | Overall ExperienceThe people here are Awesome & very helpful, the facility is clean & on great condition & great location!! I have already recommended it to my son who moved his stuff from a storage in Midland to!!
Charles A | Overall ExperienceExcelent service !!!!!!! Very professional !!!!!!!!!!!!!
Magda E | First ImpressionsWonderful experience with storage at the Country Club location. I received excellent customer service from the previous Manager, Doug and the excellent service continued in his absence.
YaVette E | Overall ExperienceJacob Meador was great. He made the whole process swift and painless. He has earned my future business.
Jason B | Overall ExperienceExcellent service, great staff!
Judith C | Overall ExperienceGreat staff, great location. Would recommend!
Hannah H | Overall ExperienceWas an ok experience- not the best just ok - staff could use more training although nice had some issues
James P | Overall ExperienceA OK
Kerry T | Overall ExperienceDameion was a great help. He friendly and a pleasure to work with.
veronica m | Overall ExperienceExcellent staff! Helpful and very professional.
Kelly T | Overall ExperienceThe sales lady was rude and the truck was less then what I expected. I’ve rented trucks before from U-Haul and I was completely put back this time around.
virginia b | Overall ExperienceDamian Tavarez provided EXCELLENT customer service. He helped my family and myself during a very scary time due to what I would characterize as a mechanically dangerous 26' moving van.
William H | Overall ExperienceVery pleased with the overall experience with UHAUL! Will recommend to everyone!
jesus p | Overall ExperienceGreat facility Doug did a great job. Made up for poor service at the midland wall street ihaul
Steven D | Overall Experience