Customer Reviews for U-Haul Moving & Storage of Cumberland

Rating:

5.0

The employees at this center are fantastic! Whatever it is you are doing to train employees, keep doing it.

Rating:

5.0

N/A

Rating:

4.0

Person who helped me was very knowledgeable and pleasant to work with. 5 stars out of possible 5

Rating:

5.0

The gentleman behind the counter was extremely helpful

Rating:

5.0

Will was super friendly. Great employee.

Rating:

5.0

No improvements necessary! Will is an exceptional employee and fantastic ambassador for U-Haul. He greets you with a smile every time, is polite, professional, and makes sure you are satisfied with U-Haul. He exemplifies what all employees should strive for.

Rating:

5.0

The gentleman at that counter was exceptional! Excellent customer service!!!

Rating:

5.0

Gentlemen working Saturday morning were very informative and pleasant

Rating:

5.0

Customer Service Rep was excellent!

Rating:

5.0

Ciara was very professional and helpful

Rating:

5.0

Great location. Will is super helpful ...everytime - Thanks

Rating:

4.0

Did not have the motorcycle trailer there as promised. I had to got to another location to get it. Very inconvenient for me because I was moving out of state that day

Rating:

3.0

Although the Cumberland location provided helpful service, my original reservation was not honored. I had specifically reserved a 20-foot truck at the North Smithfield location, but no local locations had a 20-foot truck available. This experience has left me questioning the purpose of reserving a certain size truck with an estimated mileage, only to have neither of those expectations met. Based on this experience, I do not plan to recommend or use U-Haul for my future moving needs.

Rating:

5.0

The employee Will was very good to deal with. Very professional and personable. Uhaul should make every effort to keep employees like Will and have them train others. The truck was OK. Even though it seemed older it was clean and everything worked. Ckeckout- I returned the truck at a shift change. I waited an extra 15 minutes to be checked out. The actual process was easy enough but customers shouldn't wait that long. 5 minutes is OK but not 15. Overall, I would recommend that U-Haul store to anyone.

Rating:

5.0

Will was excellent. Every customer he interacted with his professional was amazing. You need to replicate Will!

Rating:

5.0

no complaints. Very satisfactory experience.

Rating:

5.0

How to improve, rent me the truck for free! Seriiously: the on line reservation process was easy peasy, did it within a few minutes. The Pick up was even better, the gentleman you had working the desk, Will, was the embodiment of customer service. He was pleasant, knowledgeable, thorough in the explanation of the rental agreement and just wonderful to work with regards the truck rental. I would gladly rent from you again!

Rating:

5.0

Will is always professional, polite, and beyond helpful. He is top notch! His positivity is contagious and is always a pleasure to work with.

Rating:

5.0

Will was fantastic! Very professional, knowledgeable and friendly. Excellent customer service skills! Thank you Will!

Rating:

5.0

Excellent customer service.

Rating:

5.0

Another seamless experience at U-Haul on 135 Mendon Rd. Will was great, as usual. 'got me on my way in no time and the return was just as quick.

Rating:

5.0

knowledgeable associates, courteous, professional and easy transaction.

Rating:

5.0

I dealt with Will de Cruz he was extremely helpful.

Rating:

5.0

very good service

Rating:

5.0

The U-haul that we rented was very clean. And the employee on shift (Will) was very kind and helpful.

Rating:

5.0

Everything went well and when returning young man offered to check everything out for me so I could go. Excellent!

Rating:

5.0

Your representative was totally awesome and efficient

Rating:

5.0

Will was very nice. He told me all the need to know stuff and asked if I needed any extra tools or supplies. He was professional and courteous and kindly refused a tip I offered. That by itself speaks volumes. I will recommend Uhaul at Mendon Rd to anyone in need of this service and Ill be sure to mention it in casual conversations with friends and social media. Thank you

Rating:

5.0

The man I dealt with, Will, was very helpful and professional. Excellent customer service at pickup and drop off.

Rating:

5.0

The service person was excellent and fast! I was in and out quickly... I appreciate that.

Rating:

5.0

he was very nice and personable.

Rating:

5.0

No notes, the two gents working were extremely friendly and professional

Rating:

3.0

Was charged for a lock when said free

Rating:

5.0

Great service no problems

Rating:

1.0

I was overcharged for gas. I told the attendant when I picked up the truck that the tank was less than 3/4 he said i can't change the system but since u have a picture just tell us when u drop it off. I brought it back exactly same gas as I picked up told the attendant and he said sorry the contract shows 3/4 we have to go by that. Showed picture and it didn't matter

Rating:

5.0

Renting a trailer from this location is like borrowing a trailer from family and chipping in for the beer and pizza after the move. Everyone is friendly, engaging, quick and efficient. This is the most convenient place to rent a truck or trailer and I have been everywhere!

Rating:

5.0

Staff there is exceptional!

Rating:

5.0

The two male employees during my visit on the morning of 2/1/25 were exceptional. Very friendly and sweet. By far the nicest experience I have had at a U-Haul

Rating:

5.0

Very clean and well run operation. Felt safe going there anytime and could park my car close by for loading and unloading items. Will was super helpful and very clear about how to access the unit. I wouldn't go any other place.

Rating:

5.0

The Sales person, Will was so informative, welcoming, and knowledgeable.

Rating:

5.0

Evan at the Cumberland location was extremely helpful and very professional!

Rating:

5.0

Everything went smoothly and the employees were friendly and helpful. Thank you!

Rating:

5.0

The staff was extremely knowledgeable and very professional the place was very clean and well organized the unit was clean and easy to get to

Rating:

5.0

Super friendly and helpful staff. Will made it easy and efficient at pickup, and his peer was equally as helpful at drop-off.

Rating:

5.0

Will was so helpful with getting our trailer unloaded and into storage. He is my new best friend!

Rating:

5.0

Will at the Mendon Rd location was great. He is my new best friend!

Rating:

5.0

Nothing

Rating:

5.0

Easy process and very good employees at this location!

Rating:

4.0

The facility is clean and mostly well maintained. There were problems with payment and access tech when I rented and loaded.

Rating:

4.0

your customer service reps at the Mendon Road Cumberland location are the best You have there one is named William not sure of the other ones name but both make a Great team DM

Rating:

5.0

The staff were exceptionally great. The truck however was not full of gas, it was just below so we had to fill it all the way as it is impossible to get it to that same spot. So enjoy the gas on us haha but really Will and the other guy were great.

Rating:

5.0

Will was great, he explained everything in detail, was patient with my questions, provided me with all the information necessary and was kind, caring, and friendly.

Rating:

5.0

The store manager was a pleasure to work with.

Rating:

5.0

Will is very quick and professional.This location has had issues with service in the past. I think if Will was manager this location will be exceptional.thx Will for the great job ,keep it up!

Rating:

5.0

Service was great! Info was clear. Staff was helpful and pleasant. No complaints.

Rating:

5.0

Friendly staff

Rating:

5.0

Worked with Will, was an absolute pleasure. Can’t say the same thing about other locations.

Rating:

5.0

Todo bien

Rating:

5.0

I have rented two trucks in the last two weeks from this location and both were excellent experiences. Reservations were made online and both times my truck was ready. Evan and Will made the return process easier for me on both occasions.

Rating:

5.0

Very impressed with this U-Haul Store. Will the Manager, treats everyone like they are VIPs and I never seen a store so clean.

Rating:

5.0

Nothing it was nice

Rating:

5.0

The truck stalled when driving. It was brought to the attention of your staff. Could be low transmission oil because it was shifting with hesitation and hard

Rating:

5.0

Will was great !

Rating:

5.0

Will is the man!!! Very professional and helpful!

Rating:

5.0

Service was great

Rating:

5.0

Excellent and friendly service!

Rating:

5.0

The guy that helped me had the best customer service I ever experienced

Rating:

5.0

Staff was friendly, professional and helpful. Excellent people! Even the app worked great. Great experience with UHaul. Thanks to all and keep up the great work.

Rating:

5.0

The best drop off experience yet. The rep was incredible.

Rating:

5.0

Will was very friendly and knowledgeable - he made the process very easy.

Rating:

5.0

I was very satisfied with the help i got from "Will" he was very polite and professional. He explained everything in detail.

Rating:

5.0

Will Da Cruz was extremely helpful and made the experience enjoyable.

Rating:

5.0

Great counter service!

Rating:

4.0

I picked up the trailer and it had a little dirt on the bed, I thought no big deal, I moved furniture Sat & Sun on pavement, I made sure that the trailer didi not have any debri or items left in the trailer, well, I received a final bill and they said there were papers and a rag left on the bed, and they charged me another $15 dollars and said there was some dirt on the bed, well I said I cleaned the trailer before I dropped it off and parked it neat another truck in the front where customers were picking up things, I told 2- customer service reps that the trailer was clean and what you are doing charging me $15 is unprofessional and a way to get more $$ out of a cutsomer, is this a scam?? They want the trailer sparkling or thew charge you? I am not happy with the charge and your customer service team did not want to hear it, they said oh well you should have taken a picture of the trailer bed, I said well, you act like I m renting a car and I need to take pictures of the outside, fenders, bumpers- really- I hope Uhaul uses my $15 dollars to make that location more profitable, I had a great experience renting the trailer and a very poor--poor, final bill charge,. Uhaul needs to explain to the customers at pickup, make sure your trailer is spotless when you bring it back or we will charge you, and for the record, when I received my first printed bill, it did not say anything about the cleaning the trailer, but the service rep said it is on your bill, I said not is not it was a printed bill 0- then he said it was emailed to you, well I moved all weekend and did not review my emails. I had a VERY POOR Experience on your FINAL SURPRISING BILL--have a nice day, a valued Uhaul Customer!!

Rating:

5.0

Good service

Rating:

5.0

good

Rating:

5.0

The staff is very attentive and friendly and they provide very good service in general. thanks for helping me.

Rating:

5.0

Staff very friendly and courteous and helpful. Nice folks overall.

Rating:

3.0

Partial refunds should be given when you move out before the month is up.

Rating:

5.0

Will was very polite and engaging. He went over our options and was extremely helpful. We are considering our options as to a long term storage solution

Rating:

3.0

I had an issue with my storage unit. I spoke to Ryan in the office and the problem was rectified to my satisfaction.

Rating:

4.0

I just wish I could get a discount I have been with U-Haul sinceNovember 2013!! I'm on a monthly budget so every time it goes up it really hurts. I am elderly and I'm on a fixed income with social security! After I pay my rent utilities and the monthly payment I don't have much left and I struggle from month to month to get by! Thank you for your time!

Rating:

5.0

Fast and easy in and out

Rating:

5.0

Ryan the other associate were very helpful, will most definitely recommend others to this U-Haul facility.

Rating:

5.0

Living out of state, there were a few glitches during our rental time, but the staff during the entire time was always helpful in fixing whatever issue we dealt with. Thank you for all your professional and friendly staff!

Rating:

5.0

Will and Ryan really helped in my process. Their awesome!!!!!

Rating:

3.0

Rented storage unit was not able to get in my unit manager had to let me in other entrance over 15 hrs my key died not work now I have to wait till Monday this is a big inconvenience for me not happy at all

Rating:

5.0

Brian was very helpful and friendly, he explained everything and was very nice. I was thankful because I had a long weekend moving my grandmother pasted away, and I had to rent a truck to move her stuff to the dump, then last minute get a storage unit for things I just couldn't throw away. Brian being so kind not knowing how stressed I was really helpful to me. Thank you.

Rating:

5.0

Clean, safe facility with friendly staff

Rating:

1.0

Poor poor poor. Service. Worst team. Ever s I

Rating:

5.0

Staff super helpful

Rating:

5.0

Staff very helpful and it’s very quick. I was all set to store my stuff in under 10 minutes

Rating:

5.0

Just have to tell you again how wonderful Will and Ryan were with me. So helpful so patient and so so very nice. These days you don't get the customer service that I have gotten from these two young men. I hope U-haul appreciates these two employees. I know I did. Thank you Joanne Audette

Rating:

2.0

I don't generally leave negative reviews but I couldn't get into the building at first and it was pouring rain. I went inside to find an associate to help me, and there was no one around for 20 minutes. (Not exaggerating) by then there was a group of people waiting with me waiting for assistance. We ended up going out to the parking lot to see if someone was on a cigarette break or something and someone finally came... walking very slow... saying he was busy cleaning the vans. He was there alone so I understood. That day was the first time seeing the unit, the associate just told me to go through the employee entrance since there was a group of other people waiting. I went to my unit, then realizing its on the second floor (not the 1st floor like my reservation insinuated), and no elevator. Not even that is the reason for the bad review... the unit I was given has drop ceiling falling apart, mold on the floor and walls, and very weak floors. Also seeing rat traps in my unit doesn't make me feel confident about keeping my kids clothes that I had to put in storage here. I knew $100 a month wouldn't get me much but Jeez... I didn't want to go back to the associate who was dealing with 20 other customers so I just loaded my stuff and left. As soon as I can, I will be moving my stuff to a new facility.

Rating:

5.0

Young man that assisted me was extremely knowledgeable and fluidly answered all my questions. Very courteous and respectful.

Rating:

5.0

Will and Ryan in Cumberland and Aaron in Pawtucket were awesome! I must say I was very high maintenance and those boys couldn't have been more helpful or nice!! These days you don't always get this kind of customer service. I would definitely recommend U-Haul. And I hope you know how lucky you are to have such great employees.

Rating:

5.0

Will was extremely knowledgeable and helpful.

Rating:

3.0

While we did not have a great experience at this specific location due to system issues. I cannot take away the good service of one associate that helped us. He tried his best to help us, while still not resolving our issue, he did make the experience a bit better.

Rating:

4.0

Was good over all.

Rating:

5.0

Was Very happy with service and staff

Rating:

3.0

Requiring two addresses is moronic. I had to use my favorite taco restaurant as the second address.

Rating:

5.0

Amanda Smith was very helpful

Rating:

1.0

I’m missing a shelve made of glass reported it and received no info since

Rating:

5.0

No light in the storage area but very secure

Rating:

5.0

The woman who works there was extremely helpful and delightful to work with.

Rating:

5.0

The woman at the desk was extremely helpful throughout the entire day!

Rating:

5.0

Excellent service and very friendly staff! Highly recommended.

Rating:

5.0

From the staff right through to the general manager of the facility I found to be very helpful very courteous it was a very easy transaction I would definitely use it over again.

Rating:

4.0

The only complaint I had was the small size (had to rent two) and the stairs

Rating:

1.0

They tell you they will help you and that's a lie. They tell told me to call that they would help me catch up and all she said is you need the full amount! Ya thanks for the help Uhual! I told everyone if they want their stuff back don't go to uhual (and I had my uhual for over 5 years n they would NOT help me)

Rating:

5.0

It would be nice to have lights in the units.

Rating:

5.0

The woman at this facility is fantastic. courteous,knowledgeable,friendly a true pleasure to work with.

Rating:

5.0

Staff is very professional.

Rating:

5.0

To say that the customer service is flawless is and that's an understatement. I've used the uhaul on Mendon road in Cumberland a few times now and have had a storage unit here for about a year. I've had a few interactions with Kim and another gentleman who's name I cant remember but he helped me pick out my storage unit. He walked me though the building and helped me choose one that would best suit my needs. Yesterday I moved out of my unit and reserved a 26ft truck, but the day before they said that it wasn't available as the customer who has it wouldn't be here in time. She told me that she could help me out with the 15ft truck. 2 minutes later she called me again and said that they could do 2 15ft trucks for a good deal. I was super impressed again with how much everyone there helped us out. I'm absolutely floored, I couldn't appreciate everything they have done for me more. Thank you again so much. I hope the higher ups see the amazing work you guys do. Thank you again.

Rating:

5.0

I’d travel across the country to rent with Kim again. Haha best experience with uhaul EVER! Great staff

Rating:

5.0

The associate at the Mendon Road U-Haul was terrific

Rating:

5.0

Brian was Great! Extremally helpful & knowledgeable took the time to explained everything thoroughly. Much appreciated! ~Thank you BTW: Move Out Date was 5/1/2021 NOT 5/5/2021 (U-Haul having Issues w/System)

Rating:

5.0

Kim is a master of all responsibilities at Mendon road. She is always professional, respectful and helpful while doing numerous job duties at the same time. She should be paid top dollar she is one in a million

Rating:

5.0

The attendant was extremely helpful

Rating:

5.0

Kim at U-Haul in Cumberland treated me extremely nice courteous helpful she's a very good employee

Rating:

4.0

Very easy to access the building and unit. Only thing is the unit itself was damaged when I entered. The ceiling tiles were damaged and falling down.

Rating:

3.0

Kim was really helpful she found a storage space big enough for our things.

Rating:

1.0

After 17 years of having a space at your center the only bright spot was Brian Rishe, who was very friendly, helpful and sympathetic to my situation. The lock had been changed without my knowledge or permission in 2007 by "David " the manager at that time. I don't understand why a perfectly good lock was removed without my knowledge or permission. According to computer notes it is alleged that 2 keys were sent to me which I knew nothing about. Why a master key was not maintained in the office defys any and all business common sense. on part of your management. Then we find the lock was put on upside down which required me to call a locksmith and spend an additional $75.00 to have the circular lock removed. Next I tried to access the unit only to have to pry open the door handle with considerable force because the door and the bar had been over painted causing both to bond together. Once in it was apparent that someone had been in my unit since the plastic I used to cover everything within the unit was dumped in the middle of the floor, boxes were everywhere, my file cabinet draws were opened and the contents were rifled through, and the floor was covered with odd and end garbage consisting of metals shards, ripped up paper, and crayola crayons , all of which had nothing to do with my contents. The place was a disgusting mess. Then the worse problem was that my Conn Symphony 8 H trombone in my original case was missing!! As if to make matters even worse, I was informed that U-Haul's policy is not to reimburse portions of monthly payments unused. I intend to contact U-Haul headquarters to resolve this but suspect that it will end up in a court battle.

Rating:

5.0

There really is only one employee and she is wonderful! She handles that Uhaul so well, and multitasks amazingly. I had a storage a year ago there before and also rented another trailer and I am thankful for this clean well informed convenient location.

Rating:

5.0

Very friendly staff

Rating:

3.0

Kim the manager is knowledgeable, patient and helpful. However the store is very busy and the need more help. The guy Brian needs more training to get the customers in and out.

Rating:

5.0

Kim was very helpful when we rented the truck and the storage unit. Very happy with the experience.

Rating:

4.0

Staff at this facility were very helpful. Kim was especially responsive, friendly, and knowledgeable.

Rating:

5.0

Great service from the employees at this location.

Rating:

5.0

I had a very good experience with U Haul,Cumberland. If the need presents itself again, I will be a return customer. Thank you to the staff!

Rating:

4.0

Everything was fine. Kim is very good at her job. The only thing I did not like was my rent went up in second month. Thank you!

Rating:

5.0

The staff is very friendly and helpful!

Rating:

1.0

Don't deal with them, thye're terrible poor customer service

Rating:

5.0

Very helpful people great customer service

Rating:

5.0

The service we received was friendly and professional we had a very good experience with U-Haul

Rating:

4.0

not sure how to rate a storage unit. the unit was accessible and secure. I think they are a little expensive but it was inside a building.

Rating:

5.0

Very pleased with my unit and the facility

Rating:

2.0

Rec'd a late notice even tho I closed both units 3 days before 30 days & let them know. I called & was told they'd take care of it. Yet another notice came today. How many times do I have to call???

Rating:

3.0

I am still waiting for a credit for an overcharge for the month after I moved out.

Rating:

4.0

The only drawback was accessing the facility only during office hours. 7 pm is a bit early during a workweek. But the people were very friendly and helpful.

Rating:

5.0

The clerks were very helpful when I needed the storage and also when I emptied it.

Rating:

5.0

I appreciate how the manager step out of her way in after hours to help me have access to my storage. Very helpful and considerate. Thanks!