Customer Reviews for U-Haul Moving & Storage of Dade County

Rating:

5.0

Los empleados me atendieron exelente muy atentos 10 de 10

Rating:

5.0

Excellent place to make your rental, the team is very professional and helpful.

Rating:

5.0

The only problem I had was the Hispanic young lady was extremely rude all I did was ask her a simple question and she got mouthy the rest of the staff was beyond polite

Rating:

5.0

New computer system and ad pickup truck to this location thank Willie and the whole team there like family

Rating:

5.0

The Whole Team Was Great & Helpful.

Rating:

5.0

Keep up the excellent work

Rating:

5.0

You guys were quick, efficient and hilarious! Made my moving experience a breeze! Thank you!

Rating:

3.0

Online registration/pick-up system was operating very slowly/not running well. It took me more than an hour to pick up a trailer that I had already reserved and paid for online.

Rating:

4.0

The equipment in the cabin is destroyed and the cargo ports are not useful . The interior roof is broken and dirty.

Rating:

5.0

Mr Willie was very professional and very knowledgeable and very helpful he made it simple

Rating:

5.0

To me, everything is good; I cannot think of anything at this moment.

Rating:

5.0

The staff is outstanding especially the Supervior/manger Mr. Shine I’m always happy with my service

Rating:

5.0

Update your computer system one and offer VIP discounts to repeat customers I have been renting for 5yrs

Rating:

5.0

The staff was great in and out. Perfect experience

Rating:

5.0

The Spanish lady that took care of me was nice and very helpful. The staff was nice overall.

Rating:

1.0

First appointment the installer never showed up. After waiting and waiting they had to reschedule the appointment. Second appointment, installer came late.

Rating:

5.0

Good service

Rating:

5.0

Very professional

Rating:

5.0

Good people

Rating:

4.0

good

Rating:

5.0

Very nice people and good costumer service skill thank you

Rating:

5.0

It was professionally and the services were great

Rating:

2.0

My vehicle wasn’t there. I had to go somewhere else.

Rating:

5.0

The staff was amazing. This was the cleanest location I ever been to. They had a huge stick on packing supplies and you are in and out. Excellent service!!!!

Rating:

5.0

Tiny roaches in the vehicle. Not crazy infested and I know they come from other renters moving their gross apartments without cleaning lol. I ain’t mad at the team on 54 st. Very professional just bomb that van hahaha TY

Rating:

4.0

Good

Rating:

4.0

Truck was dirty and scratched. Gas level was less than a quarter tank

Rating:

1.0

Helllll Nooooooo

Rating:

1.0

The reception later she was very rude. I asked a few questions and she gave me very bad answer. I think as a customer I wanna feel like treat me well I don’t appreciate it when people that have a bad day and take with a customer. I think it’s not nice. However, the guy outside he was very professional. He was very good and I asked a few questions and he replied back to me with a good standard.

Rating:

2.0

Drive for 10 miles round trip, put gas and I was still charged $9.50 for gas. No refund.

Rating:

5.0

Everything was amazing! The person that received the truck was so cool and nice too! Thanks for a great experience

Rating:

5.0

Everything is fine 🙂 👍🏼

Rating:

5.0

Exactly service.

Rating:

5.0

Everyone was extremely Courteous!

Rating:

5.0

I love you service

Rating:

5.0

Great friendly service

Rating:

5.0

The people running this U-Haul were awesome. Thank you so much for making it so easy.

Rating:

4.0

Thank you for your service and your dedication to our community.

Rating:

5.0

Super good

Rating:

5.0

Great service

Rating:

4.0

Overall a good experience that was soured by the gas tank issue. The main issue is that when I picked up the rental it had 3/4 of a tank of gas. I only used the truck for 20 miles in the city but when I returned the truck they claimed it was full of gas when I picked it up and said since I didn't take a picture of the gas tank when I picked it up I had to pay a $52 gas charge. If the tank had been full when I picked it up I would have no problem with the charge but it was at 3/4 when I picked it up. I used the Uhaul app for my phone and the app worked well and allowed me to easily complete an after hours pick up. It feels like the gas tank issue is almost a scam.

Rating:

4.0

passenger side mirror was difficult to ajust. the lady in the office did not tell me about the drop box. i returned the truck after 3 pm and wasted about 30 minutes before i had a representative on the phone and explain to me about the location of the box. thanks.

Rating:

5.0

It was like a breath of fresh air everyone is happy friendly and very professional and I would recommend this location to friends and Families

Rating:

5.0

Great customer service and professionalism skills, the best among the rest. Great job team! Keep it up!

Rating:

5.0

Great Customer Services

Rating:

5.0

In and out very quick.

Rating:

5.0

Every employee that I encountered at this facility was EXTREMELY kind. So helpful and understanding and nice. I would absolutely recommend the storage and truck rentals at this location.

Rating:

5.0

The gentleman who take of me was excellent very professional, we need more gentleman like that to work for this location… very well educate …..!

Rating:

5.0

Staff was amazing, helpful and made my pickup easy.

Rating:

5.0

Outstanding customer service and the Truck was very clean!

Rating:

3.0

The truck I rented was very old with broken door handle! Dashboard showed low tire pressure at rear tire! Gate very hard to close!

Rating:

5.0

Very good customer service and pleasant fast in and out

Rating:

4.0

The price of the uhaul was $1300 more then I paid to move to Florida. That's crazy

Rating:

5.0

Great customer service

Rating:

5.0

Nothing. My experience with this U-Haul location was wonderful. The staff that I encountered were very friendly. Ms. Crystal has excellent customer service skills.

Rating:

4.0

Yes

Rating:

5.0

N/A

Rating:

5.0

Exceptional service at this location, I always rent here receiving the best service. The young lady Wilnesha shine at the front desk was very help and patient and got me the vehicle I needed to complete my move. One of the best uhauls in town !

Rating:

5.0

Everything was great I can't think of anything to add. Everyone was helpful polite it was perfect

Rating:

5.0

Great Experience!

Rating:

5.0

Thanks for loving me

Rating:

3.0

Additional customer service reps. Only one at the time of my visit.

Rating:

5.0

I recently had the pleasure of working with Willie Shine and his outstanding crew at the U-Haul located at 5341 NW 7th Avenue in Miami, FL, and I can't praise them enough for their exceptional service. My move had taken a turn for the worse when the independent helper I booked texted me after three hours of waiting to say he would be even later. I had no choice but to cancel him, leaving me to do most of the work on my own. Working in July’s heat in Miami, feeling frustrated and overwhelmed, Willie Shine and his team stepped in and turned the situation around with their professionalism and expertise. (And ice-cold water) They immediately found a reliable helper, provided me with a spotless new van, and gave invaluable advice on how to best utilize the space in the van to get everything packed efficiently. Not only did they make the entire process easier, but they also adjusted my rental contract to ensure I had enough time to complete the move without any additional stress. Their quick thinking and genuine care made all the difference on a day that could have gone very wrong. I want to give special recognition to Crystal for her rapid solutions and calm demeanor, and to Derrick for his incredible stamina and hands-on approach. Willie Shine and his team treated me with kindness and understanding, making what could have been a nightmare move into a smooth and successful experience. If you're looking for a team that will go above and beyond to ensure your move is as stress-free as possible, I highly recommend Willie Shine and his amazing crew at this U-Haul location. They truly turned my day around, and I couldn't be more grateful!

Rating:

1.0

The experience is terrible. We found the storage full of mices / rats and mice and rats' poop. The smell was horrible, and we had to throw away several items such as mattress, bags, bed sheets, shoes, leather chair, with a damage over $2000.00.There is even a mice that was hiding in a box, that we saw running away from the box at our house. She is in the house now and we are fighting to kill it. I will place a claim to recover what I consider is due.

Rating:

3.0

The young staff used to pay attention to customers at all times.

Rating:

5.0

•Excellent service •Storage in good conditions

Rating:

5.0

I was personally assisted by the GM, Mr. Willie Shine. He was very personable, knowledgeable. He enthusiastically promoted the U-Haul "brand" to me.

Rating:

3.0

Thank you! Thank you so much!

Rating:

5.0

Great

Rating:

5.0

Great Staff

Rating:

5.0

None at the moment

Rating:

4.0

THANKYOU MANAGER

Rating:

5.0

I love the staff and service they helped me alot especially the morning crew and night crew love ya

Rating:

5.0

Everything was to my satisfaction thank you

Rating:

5.0

All the staff were fantastic - they were friendly, helpful, and went out of their way to ensure we had the information and resources we needed. I would give six stars if it was an option! If I need storage in Miami in the future I won't bother to look elsewhere.

Rating:

5.0

The staff was great and helpful moving in and moving out of the storage thank you kindly once again.

Rating:

4.0

I went back to use restroom and could not get in deny access.

Rating:

5.0

Recently, I had the pleasure of dealing with the manager of this storage facility, and I must commend the exemplary service provided. Their commitment to ensuring customer satisfaction is evident in every interaction. They went above and beyond, not just to meet, but to exceed my expectations. In a world where adequate service is often the norm, it's refreshing to encounter someone who truly understands the essence of outstanding customer service. I wholeheartedly recommend this facility to anyone in need, and my sincere gratitude to the manager for making my experience seamless and memorable. Thank you Willie

Rating:

5.0

Attention to whom this may concern I am very big on customer service and the employees at 5341 NW 7TH gives great customer service at all times. A big thanks goes out to Mr. Willie and his staff. Thank you, Be Blessed

Rating:

5.0

The customer representative was very professional, friendly and very helpful! I’ve got service at location prior and it wasn’t pleasant, but this Customer Representative and entire staff was wonderful.

Rating:

5.0

Mr. Willie was over and beyond excellent customer service I really appreciate everything he did to assist me with being able to move into my storage unit.

Rating:

5.0

Customers service was great employees were very nice and helpful I recommended anyone to visit this .

Rating:

5.0

I love how the employee were eagered to assist before we walked through the door. They were very fast and prompt to assist.

Rating:

1.0

Cockroach and mice infestation inside a climate controlled facility!!! Since it’s under new management I suspect it’ll greatly improve. Let’s hope for the best!!!’ I lost a lot of irreplaceable items

Rating:

1.0

Full of cockroaches 🪳. Infested a lot of my thing that I had to throw out.

Rating:

3.0

Most of the staff is rude or not knowledgeable. One lady (didn’t get her name) was great. She seemed to be very experienced and was super helpful. All others, not so much.

Rating:

5.0

Staff was helpful, knowledgeable and friendly. Picking up the moving truck was simple. This experience allowed my moving experience to be swift and easy.

Rating:

2.0

My storage room was scary. It was like the silence of the lamp type of room. Black sticky paint and the floor has holes it’s perfect for rats and insects to enter. The floor is always wet cause there is water leak from the AC. That’s a safety issue right there. The personnel was nice and friendly however I always felt you have guys walking around waiting for a tip! I had a one month free so I what can I expect really.

Rating:

2.0

Me mudé de Houston a Miami cuando llegue al lugar de almacenamiento no tenian disponible 10×15 que era el que me avian dado por la renta del camión. Después me dieron otro en otra localidad no lo pude usar porque las escaleras del local tomaban un gran pedazo del almacenamiento tampoco tenía los pies de altura que me dijeron. A sido una mala experiencia no tener un almacenamiento para poder descargar mis cosas del camión.

Rating:

3.0

It has no elevateor inside to move faster i have to carry heavy bag to the ground floor

Rating:

3.0

Enable elevators for the 2nd floor

Rating:

5.0

Uhaul acted in a professional manner at all times. I would recommend them to anyone. Thank You, E. Barry Kamensky

Rating:

5.0

Willie and his crew were extremely helpful and polite. Would recommend them highly!

Rating:

4.0

There was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.

Rating:

2.0

First time renting from self storage and my husband’s leg got trapped to the rotted wooden floor. His little finger got damaged while he tried to remove himself out from the hole. My husband had to be rushed to the hospital. At first, when I came to the office, the customer service was laughing at me and not taking me seriously while my husband was in pain. I feel it is negligence from the company for not inspecting an unit for safety before renting it out and unprofessional from the customer service from laughing while someone got an accident.

Rating:

5.0

The manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. Thank you!!

Rating:

2.0

The rental unit size provided was not the rental unit size contracted for.

Rating:

5.0

Very good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!

Rating:

5.0

Thank for all your help during this time.

Rating:

5.0

Friendly, fast service!!!

Rating:

4.0

The staff were all helpful and did whatever they could to accommodate us. I had a great experience except for one detail which was not the fault of the employees at the store. When I called to reserve the storage unit I spoke to someone at the call center. This gentleman was very impatient and he kept cutting me off when I tried to speak. I explained to him that I was looking for a ground level unit because I had knee surgery and couldn’t do stairs. He told me that he only had a 2nd floor unit and assured me multiple times on the call that this storage facility has an elevator and that I should be fine. That was a lie. I couldn’t even change my location because there were no other spaces available at other locations. I had to carry all my belongings up 2 flights of stairs with a bad knee. I believe that this situation could have been avoided if the gentleman had a little empathy and love for his job.

Rating:

3.0

My storage unit was riddled with mice and their droppings. I didn't have any food items for them to eat like i was advised, yet the were in boxes eating my books. Also, even with insurance the items are irreplaceable where i thought they would be safe packaged away. That was not the case! Label me Disappointed!

Rating:

1.0

Staff absolutely useless and careless. Probably the most disrespectful experience and the worst memory. Will surely totally forget about this company for furniture need. I only hope this kind of experience is only happening at that location (which is apparently not the case based on what another customer was saying while being there). Good luck! you have a very long way to go if you want to be competitive in Customer Service experience.

Rating:

1.0

Bad customer service from one associate who lacks appropriate social skills and was unwilling to assist, will not return to this particular location.

Rating:

4.0

My only complaint is that I was not able to access my storage space in the evenings or very early in the morning.

Rating:

5.0

This is a very good branch, excellent attention and very kind and helpful staff, management is always ready to supply your necessities immediately. Best regards, Hernando Forero

Rating:

4.0

Someone tampered with my lock. However, they were not able get into my unit. I had to change my lock because my key didn't work. Other than that no problems. Need to warn employees about that.

Rating:

4.0

Good service; even on the phone.

Rating:

2.0

When I arrived at the location to obtain my storage unit, and drop off equipment there was total chaos in the facility. 2 staff members had their pre-school/grade school children running around.

Rating:

3.0

Not bad

Rating:

5.0

Once I needed to go later than 7 pm but it was closed

Rating:

3.0

Customer service rep was friendly, and knowledgeable but given instructions on how use storage system was not given in appropriate manner and to many down units! Upgrade unavailable Will be moving

Rating:

5.0

They went above and beyond to help us get our belongings into storage.

Rating:

5.0

Had a fabulous experience from Doug in Jersey who picked up my uboxes to the staff in Miami. They were excellent, professional and friendly For an out of state move the prices were reasonable.

Rating:

5.0

A great way to store things. Really happy with Uhual.

Rating:

1.0

Very expensive units .. need to Lower your prices ...staff is not alert they are day dreaming. 💰🔑 won’t Recommend no one

Rating:

3.0

This is a general comment for UHAUL overall, not specifically the Miami location- your customer service is generally poor and the experience is very unclear. There's no easy way to track whats goingon

Rating:

4.0

The your policy’s for not being able to contact the store directly cost me money. We tried to contact the store for pick up for 3 weeks no return calls. Warren was the saving grace for that store.

Rating:

1.0

This facility is by far the worst Uhaul location with which I have ever dealt. They do not return phone calls, ever pick up their phone or communicate status or changes to a contract. Horrible...

Rating:

5.0

tks , the best staff