Excellent service
Kleber Barzola BordonesCustomer Reviews for U-Haul Moving & Storage of Dade County
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was a bit shaky but the staff were amazing. Thank you
Samuel SalasKeep doing what you doing
Marva NesbittUp grade computer system and offer VIP discount I have been renting from this company for at least 6or more years and there is no discount or break except for the fact that I like the people at this location
RAUL RAMOSThis was the filthiest vehicle I’ve seen in my life. Disgusting. On top of that the truck was not safe to drive, the alignment was totally off and need of immediate repairs. Some staff were fine but others were very rude and unprofessional
Ramzi ZaghloulI love the staff and service they helped me alot especially the morning crew and night crew love ya
SHELLY MEMNON | First ImpressionsThe customer service was A+ . I would love to have pickups at this location. Thanks.
Vyvyan RodgersAll of the staff extremely helpful and kind
Jennifer PerezEverything was to my satisfaction thank you
Sharon Ferguson | Overall ExperienceAll the staff were fantastic - they were friendly, helpful, and went out of their way to ensure we had the information and resources we needed. I would give six stars if it was an option! If I need storage in Miami in the future I won't bother to look elsewhere.
Mike Rowlinson | Overall ExperienceI asked one employee to help me with the maneuver, and she did it for me. I'm very grateful.
Simone RondelliThanks fast Service
MELVIN RODRIGUEZStaff was great. Returned a trailer with friendly ease.
John McCulleyThe staff was very helpful and nice .
Eric StandiferThey didn’t even bother to help me unhook my tow dollies. They had me and my brother hauling by man power the equipment to the staging area. What if we got hurt? You guys suck!! I would never recommend this place ever!
Juan ScullThe team was welcoming, from the first person I met in the parking, to the customer agent who processed the rental and offered the best option available, everything went smoothly and fast. I was delighted!
Marylyn PaulCustomer service was quick and efficient. Would highly recommend.
Michelle MeunierThis team is excellent. The vechile was clean and ready to go. They are always pleasant and a pleasure to work with. I turned it in early, so that alwasy makes a location smile when they can rent it over the weekend
Neca LoganGood customer service
sheryl yvonneI rent twice sometimes three times a year and there’s employees are awesome
HARRY VERNONThe staff were super friendly and very helpful. They explained things well and made the experience pleasant.
Mike RowlinsonN/A
Mildred berryI reserved dolly carts and there was NONE
DANIELLE NACCACHE LIRAFrom the minute I walked in it was a whole experience thanks guys I’ll be back
Brenda LouisThank you Father God for my traveling grace going to coming and a young lady that registered me in at 54th Street and 7th avenue she was very nice if I had my own company I would select her first to work for me she was very nice when you treat people nice and talk to people nice to get better results thank you so very much for your cooperation I really appreciate my visit with you thank you the young lady was very nice very respectable and the young man have a great day. 👍🌹💚...
KATRINA CAMONStaff was fun and friendly at pickup and very efficient at drop off! Great people!!
Lumamba BilamuVery professional, nice and friendly staff
Virginie LeplusBEAUTIFUL FAMILY AND GOOD PRICE🤗🤝🙏
Juan AlvaradoGive Marquis a raise because he was absolutely amazing.
WANDA JONESI'm super happy with the service, fast, practical and efficient and I also found the price very fair! Congratulations on the excellent work, I will use it again with
Ronildo CarvalhoEverybody in this place was a professional, very happy with their job, thank you!
MIGUEL MANZANEROSeguir aumentando esa buena atencion que ustedes ofrecen en esa locación. Muy buena
FREDDY RAFAELEquipment was full of bugs and cockroaches
Rafael MendesGreat customer service. App not working.
Eleanor BlakeThe customer service is awesome they is some nice people with respect
Keisha CleareGreat communication
Kristen WesselHave more trucks available.
Andres AlvarezIvan and his team were very customer service focused, friendly, FUN and helpful. Who knew renting a U-Haul would come with high level customer service!!!!
mark errol ritchieI experienced a collision to my cargo van by another U-Haul renter in a box truck. I was stationary and on U-Haul storefront property, and two employees witnessed the collision and agree I was not at fault, but I was still assessed a $150 damage fee. I hoped that since the crash was well documented and I was not at fault, the other driver would be held liable for the fee. I’ve submitted a claim online and am waiting to see if I can resolve the issue myself. I am a frequent renter from this U-Haul location (1000 NE 1st Ave, Miami, FL) and have never had an issue before.
Samantha PriceI made a reservation at a location in South Beach Miami. When I arrived to pick up the van noone was there. After calling customer service I was told to go to a different location that was 20min drive. The van we were given at that location had bad battery and died on us. We waste additional 2.5 hours just to deal with U-Haul mistakes and broken van. This was extremely frustrating.
STUART HARTVery nice customer service reps! Easy process.
Corinna MoebiusCustomer Service Was Great The Young Lady Was Profesional And The Gentleman was So Nice
Sharon WoodsExcellent service and Professional. My representative was Awesome!!
Theodora WilliamsVery friendly and helpful employees. Seamless dropoff!
Jason SlateThe whole team on 7th are super efficient, professional and seem to care about each customers smooth transaction. I appreciate their customer service skills and friendly personalities.
Marc HarrisThe new Staff at this location is great. Good customer service and attentive
Latisha DuncanThe truck was in poor conditions have mechanical/electrical issues etc. They didn’t prepare the truck with all the items that I rent.
Fausto Jose DiazNice people, very helpful. The lady who checked us in was super nice and fast. The guy outside came quickly too and got us on our way
Nicole GasperThe older woman at the desk was really efficient and nice
Kristen WesselThis location should be considered the gold standard of customer care and teamwork. I felt valued from the moment I walked in the front door to pick up the truck to the moment I returned the truck. Each time my presence was acknowledged at the moment of arrival. Everyone was both professional and kind and appeared to value my time. I quietly watched the interaction between staff and it was clear that they liked each other and worked to gather well. To be clear this was my first time here and first impressions matter my experience was exceptional.
Catherine MitchellKeep the same women behind your counter excellent all around
Artis PattersonThe best costumer service
Pedro MontalvoThe associates were very friendly and helpful
joycelyn periclesEricka is the worst manager and super rude to her customers! I had reserved a truck, and during a storm couldn’t cancel it and ordered a dolly which cost me money and she yelled at me when she said there was none available anymore and she said it wasn’t her fault that they were dollies there for sale for $20 and she couldn’t give one and I would’ve returned it for the same price since I reserved it and paid for it and then received yelling by the manager to my father that just had a heart attack and myself during a Florida storm it was unreal I never write reviews but this time I will her name is Erica she has dreads and piercings. I have tattoos myself I’m not discriminating, but her attitude was not OK when I dropped off the truck everyone was super nice. Everyone spoke English in Margate Miami needs to learn his lesson and I lived there for 20 years , and this is the first time I ever write a review I couldn’t believe how somebody treated me like that over a dolly
Gioia JansenThe staff was great and helpful moving in and moving out of the storage thank you kindly once again.
Felicia Darling | Overall ExperienceI went back to use restroom and could not get in deny access.
Jerome Snell | First ImpressionsRecently, I had the pleasure of dealing with the manager of this storage facility, and I must commend the exemplary service provided. Their commitment to ensuring customer satisfaction is evident in every interaction. They went above and beyond, not just to meet, but to exceed my expectations. In a world where adequate service is often the norm, it's refreshing to encounter someone who truly understands the essence of outstanding customer service. I wholeheartedly recommend this facility to anyone in need, and my sincere gratitude to the manager for making my experience seamless and memorable. Thank you Willie
Carolina Pacheco Punceles | Overall ExperienceAttention to whom this may concern I am very big on customer service and the employees at 5341 NW 7TH gives great customer service at all times. A big thanks goes out to Mr. Willie and his staff. Thank you, Be Blessed
Kimberly Taylor | Overall ExperienceThe customer representative was very professional, friendly and very helpful! I’ve got service at location prior and it wasn’t pleasant, but this Customer Representative and entire staff was wonderful.
Lucille Childress | First ImpressionsMr. Willie was over and beyond excellent customer service I really appreciate everything he did to assist me with being able to move into my storage unit.
Felicia Darling | First ImpressionsCustomers service was great employees were very nice and helpful I recommended anyone to visit this .
Kimberly Taylor | First ImpressionsI love how the employee were eagered to assist before we walked through the door. They were very fast and prompt to assist.
Karensky Mathieu | First ImpressionsCockroach and mice infestation inside a climate controlled facility!!! Since it’s under new management I suspect it’ll greatly improve. Let’s hope for the best!!!’ I lost a lot of irreplaceable items
mara petersen | Overall ExperienceFull of cockroaches 🪳. Infested a lot of my thing that I had to throw out.
MATEO NANAJ | Overall ExperienceMost of the staff is rude or not knowledgeable. One lady (didn’t get her name) was great. She seemed to be very experienced and was super helpful. All others, not so much.
Steven Rivas | Overall ExperienceStaff was helpful, knowledgeable and friendly. Picking up the moving truck was simple. This experience allowed my moving experience to be swift and easy.
Latribia Hugue | Overall ExperienceMy storage room was scary. It was like the silence of the lamp type of room. Black sticky paint and the floor has holes it’s perfect for rats and insects to enter. The floor is always wet cause there is water leak from the AC. That’s a safety issue right there. The personnel was nice and friendly however I always felt you have guys walking around waiting for a tip! I had a one month free so I what can I expect really.
Victor Garcia | Overall ExperienceMe mudé de Houston a Miami cuando llegue al lugar de almacenamiento no tenian disponible 10×15 que era el que me avian dado por la renta del camión. Después me dieron otro en otra localidad no lo pude usar porque las escaleras del local tomaban un gran pedazo del almacenamiento tampoco tenía los pies de altura que me dijeron. A sido una mala experiencia no tener un almacenamiento para poder descargar mis cosas del camión.
reinaldo Gonzalez | First ImpressionsIt has no elevateor inside to move faster i have to carry heavy bag to the ground floor
Alfred McDonald | Overall ExperienceEnable elevators for the 2nd floor
PEDROJ VASQUEZ GOYZUETA | First ImpressionsUhaul acted in a professional manner at all times. I would recommend them to anyone. Thank You, E. Barry Kamensky
EUGENE KAMENSKY | Overall ExperienceWillie and his crew were extremely helpful and polite. Would recommend them highly!
Jessica Fuller | First ImpressionsThere was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.
Latribia Hugue | First ImpressionsFirst time renting from self storage and my husband’s leg got trapped to the rotted wooden floor. His little finger got damaged while he tried to remove himself out from the hole. My husband had to be rushed to the hospital. At first, when I came to the office, the customer service was laughing at me and not taking me seriously while my husband was in pain. I feel it is negligence from the company for not inspecting an unit for safety before renting it out and unprofessional from the customer service from laughing while someone got an accident.
JOVIANE MARCELIN | First ImpressionsThe manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. Thank you!!
KARLA BASTOS | Overall ExperienceThe rental unit size provided was not the rental unit size contracted for.
alina kaller | First ImpressionsVery good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!
KARLA BASTOS | First ImpressionsThank for all your help during this time.
WALQUIRIA FIGUEROA | Overall ExperienceFriendly, fast service!!!
Grainne Boileau | Overall ExperienceThe staff were all helpful and did whatever they could to accommodate us. I had a great experience except for one detail which was not the fault of the employees at the store. When I called to reserve the storage unit I spoke to someone at the call center. This gentleman was very impatient and he kept cutting me off when I tried to speak. I explained to him that I was looking for a ground level unit because I had knee surgery and couldn’t do stairs. He told me that he only had a 2nd floor unit and assured me multiple times on the call that this storage facility has an elevator and that I should be fine. That was a lie. I couldn’t even change my location because there were no other spaces available at other locations. I had to carry all my belongings up 2 flights of stairs with a bad knee. I believe that this situation could have been avoided if the gentleman had a little empathy and love for his job.
MANUEL SYLVESTER MEDEIRA | First ImpressionsMy storage unit was riddled with mice and their droppings. I didn't have any food items for them to eat like i was advised, yet the were in boxes eating my books. Also, even with insurance the items are irreplaceable where i thought they would be safe packaged away. That was not the case! Label me Disappointed!
Sheronda Martin | Overall ExperienceStaff absolutely useless and careless. Probably the most disrespectful experience and the worst memory. Will surely totally forget about this company for furniture need. I only hope this kind of experience is only happening at that location (which is apparently not the case based on what another customer was saying while being there). Good luck! you have a very long way to go if you want to be competitive in Customer Service experience.
Brice Le Troadec | Overall ExperienceBad customer service from one associate who lacks appropriate social skills and was unwilling to assist, will not return to this particular location.
Dino Fernander | Overall ExperienceMy only complaint is that I was not able to access my storage space in the evenings or very early in the morning.
Lewis Weiss | Overall ExperienceThis is a very good branch, excellent attention and very kind and helpful staff, management is always ready to supply your necessities immediately. Best regards, Hernando Forero
Hernando Forero Cardenas | Overall ExperienceSomeone tampered with my lock. However, they were not able get into my unit. I had to change my lock because my key didn't work. Other than that no problems. Need to warn employees about that.
MYRA HILL-NESBITT | Overall ExperienceGood service; even on the phone.
idella patterson | Overall ExperienceWhen I arrived at the location to obtain my storage unit, and drop off equipment there was total chaos in the facility. 2 staff members had their pre-school/grade school children running around.
jacqueline perry | Overall ExperienceNot bad
Alexa Alvarez | First ImpressionsOnce I needed to go later than 7 pm but it was closed
DANIEL TERAN | Overall ExperienceCustomer service rep was friendly, and knowledgeable but given instructions on how use storage system was not given in appropriate manner and to many down units! Upgrade unavailable Will be moving
Denise Williams | First ImpressionsThey went above and beyond to help us get our belongings into storage.
Jacquelyn Everett | First ImpressionsHad a fabulous experience from Doug in Jersey who picked up my uboxes to the staff in Miami. They were excellent, professional and friendly For an out of state move the prices were reasonable.
Hazel Capin | Overall ExperienceA great way to store things. Really happy with Uhual.
David Dibono | Overall ExperienceVery expensive units .. need to Lower your prices ...staff is not alert they are day dreaming. 💰🔑 won’t Recommend no one
Adam Dion | Overall ExperienceThis is a general comment for UHAUL overall, not specifically the Miami location- your customer service is generally poor and the experience is very unclear. There's no easy way to track whats goingon
Andrew Dalton | Overall ExperienceThe your policy’s for not being able to contact the store directly cost me money. We tried to contact the store for pick up for 3 weeks no return calls. Warren was the saving grace for that store.
samantha harris | Overall ExperienceThis facility is by far the worst Uhaul location with which I have ever dealt. They do not return phone calls, ever pick up their phone or communicate status or changes to a contract. Horrible...
PETER JOSEPH | Overall Experiencetks , the best staff
Jose Botero | Overall ExperienceThe location was convenient for what I needed it for. The only thing I took issue with was the pricing, but I was in a bind and had no choice but somebody should really evaluate that fee schedule.
Wayne Jones | Overall Experience