I was told incorrect information not once, but two times. The first was by people at the facility - I was told that I can rent a UBox to that location and they will drop it off, I can load it, and then they take it away at no cost. Then after calling to get it delivered, they said I would have to pay extra (paid about $200) for that. Then I scheduled the delivery for when my other storage unit ended, the morning of my renewal. The woman on the phone said that I would not be charged. I then went and move out - by like 10:30am on the day my original unit was up for renewal (but I had moved out into my new UBox). When "checking out" they said I have a balance - of like $270 from my unit renewing that day. The woman then gave really unnecessary attitude. It was pretty ridiculous. 1st. the people at the site did not know that their own facility could not accept uBox like that. Then they misled me on the phone, would have reserved another day.
Jamieson C | Overall ExperienceSelf Storage Units in Miami, FL, 33127
U-Haul Moving & Storage of Dade County
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- 4.0 Average Customer Rating
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I moved my daughter to Florida seven months ago needed a temporary facility for her to store her furniture and household goods. The ladies in the front office were extremely helpful and found us a unit close to an exterior door to help with the move-in. The facility was very clean and organized and using your app was very convenient. I would recommend anyone who needs storage facilities to to use this location. Thanks
Mike S | Overall ExperienceMy items were sold
HERODE F | Overall ExperienceEXCELLENT...!!!
Johnny H | Overall ExperienceCustomer service amazing
Tranice L | Online Move InVery disappointed in this experience, I was offered a one month free promotion and you guys charge me. I did not authorize a charge needles funds credited back to my card.
Sophia W | Online Move InThe saff at this location took the time to help me with options to make an intelligent decision. I am over the moon with my decision to use this location.
Dahnelle J | First ImpressionsMr. Willie Shine, General Manager, was always very pleasant and professional to work with, which included his staff. I look forward to the opportunity to utilize this particular U-Haul storage location again.
RONALD I | Overall ExperienceVery friendly staff and helpful, the Manager is a great Manager
clifton w | Overall ExperienceThe Staff was courteous, wonderful and extremely helpful. The family had the storage unit since 2003.
FLORENCE E | Overall ExperienceThe only problem I had was the Hispanic young lady was extremely rude all I did was ask her a simple question and she got mouthy the rest of the staff was beyond polite
tydrika s | Overall ExperienceIt was professionally and the services were great
Empress L | Overall Experience