The entire experience was horrible. The girl that dropped the box off on the cape on 6/22/26 was great. The woman and man that came to pick it up on 7/9/26, not so much. The man was fine but the girl was horrible. Clearly she was learning. She almost dropped the box twice and she completely dug up my stone drive way. The box was due in Fort Lauderdale FL on 7/22/26 but never arrived. Nobody could tell me where it was. For the next three days I called the phone number for over 6 hours each day and even went to the U-Haul office in Fort Lauderdale twice. I got constantly switched on the phone and was on hold 99% of the time. The people at the U-Haul office were completely unaware of what to do. All the movers U-Haul suggested to help me move things in did not have a Certificate of Insurance. All 12 on the list for Fort Lauderdale. I live in a high rise condo which requires insurance. I was told to call all 12 to see if maybe one of them had it. I got a mover but he could only enter the parking garage. I had to move everything up to the 18th floor by myself. I am now waiting for a credit from U-Haul. I was told that I would receive a $50.00 per day credit since you didn't get my box here on the expected day. I should get at least a $300.00 credit put on my credit card. It would be great if you could make sue that happens. All in all I would never use U-Haul ever again and I would never recommend U-Haul to a friend.
leon rCustomer Reviews for U-Haul Moving & Storage of Dennis Port
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing needs to be corrected, every single person I interacted with from start to finish were phenomenal…. I only had one issue. We used two uboxes and every item arrived safely, except one of my TVs. It was smashed and no longer works. A little disappointing, but with two full uboxes, something was bound to happen.
Thomas DThe young woman who dropped off and picked up the 2 pods was extremely efficient, pleasant and a good representative of UHaul.
Joseph GWe had a very good experience with our long distance move. The initial pod delivery was about 4 hours beyond the window time, but understandalbe due to summer traffic on Cape Cod. A phone call to let us know of the delay would have been helpful. Other than that all other communication was great from the time the pod was delivered to the final pick up at our destination.
Susan SOur UBOXes had broken/tampered locks. The people we worked with to get it resolved were great, but we still had to have the tampered locks cut off and we had to purchase new locks.
SCOTT D