Customer Reviews for U-Haul Moving & Storage of Downtown Grand Rapids

2,279 reviews

500 and 532 Grandville Ave SW   Grand Rapids, MI 49503
(US 131 & Wealthy st, 1/4 mile S. of Founders Brewery)

(616) 328-6124

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(616) 328-6124

500 and 532 Grandville Ave SW
Grand Rapids, MI 49503
(US 131 & Wealthy st, 1/4 mile S. of Founders Brewery)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

John was extremely helpful and polite. He made the experience smooth and pleasant. Thank you.

Miria K 
Rating:
5.0

Whomever worked the morning shift was amazing to work with… incredibly helpful

Nathan K 
Rating:
5.0

Every time I come to this location I have a great experience. Thank you to both of the gentlemen that helped me out!

Emily A 
Rating:
5.0

Very friendly and helpful to solve a wiring problem.

Charles P 
Rating:
3.0

The U-Haul app does not work properly and to book a vehicle your forwarded to the app and it’s always glitched at some stage of the application. This time I wasn’t able to pay after filling out the entire application. After I received the vehicle, I was not able to take pictures of the damage of the vehicle that was different from the app. The worker at the location was very efficient and was able to help me. The vehicle was not as clean as it should be, and other items are left in it.

Markrichard S 
Rating:
5.0

After using U-Haul dozens of times nationwide, I can say that the service I received from Jeff Walker is the best I've ever received in my life. May god bless you forever. Thank you from the entire Angba family. You guys might as well let him run the company.

angbashum a 
Rating:
4.0

Customer did not leave a comment.

Stella A 
Rating:
5.0

Nothing. .The crew are polite.and communicate well.

james r 
Rating:
5.0

Didn't catch the name of the gentleman who helped me at this location, but he was top-notch! He made my experience at this location smooth and pleasurable. He obviously takes a lot of pride in his work and it shows in his interactions with his customers. I would highly recommend this location to others based on my experience.

Brian K 
Rating:
5.0

Customer did not leave a comment.

antonio l 
Rating:
4.0

Customer did not leave a comment.

Daivionne P 
Rating:
5.0

Pick up, as well as return, was easy and flawless. Very clean van. I changed the reservation a day before, and they called to make sure everything was as I wanted. I will definitely come to this location again.

Kevin V 
Rating:
4.0

Customer did not leave a comment.

Holly L 
Rating:
5.0

Customer did not leave a comment.

Eloi B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brian l  |  Overall Experience 
Rating:
5.0

Hugh was exceptional. Friendly, helpful, down to earth, a really cool guy and a really efficient businessman. I'd go back there just to hang with Hugh, not to mention knowing that all of my trailer and storage needs would be taken care of by a real professional.

Paul B 
Rating:
3.0

Customer did not leave a comment.

Robert C 
Rating:
1.0

Requiring TWO emergency contacts, a selfie, and a photo of my ID is overkill. It took longer to pick up the rental than it did to move the piece of furniture I needed it for.

TYLER K 
Rating:
5.0

Customer did not leave a comment.

Latisha B 
Rating:
5.0

Customer did not leave a comment.

theresa j 
Rating:
5.0

Customer did not leave a comment.

Ricardo A 
Rating:
5.0

Customer did not leave a comment.

CAROL N 
Rating:
5.0

I think using this location is such a great experience. Everytime I show up I’m greeted and assisted right away. Hugh is enjoyable to with also.

sam d 
Rating:
5.0

I believe his name was Hugh but he was super helpful and a nice guy give that man a raise!!

Jackson L 
Rating:
5.0

Very polite awesome job guys..

BRIANA C 
Rating:
5.0

Customer did not leave a comment.

jim m 
Rating:
5.0

Customer did not leave a comment.

deandre t 
Rating:
5.0

Very friendly and helpful/knowledgeable staff person

Alan W 
Rating:
5.0

Customer did not leave a comment.

Anthony K 
Rating:
2.0

Customer did not leave a comment.

Ka'Nijion M 
Rating:
5.0

They guy who checked us in..omgggg can we talk about not missing a beat.. he's on POINT!! Sorry I didn't get his name but he's helped us in the past. Knows his job!! And really seems to ENJOY it

Daniel G 
Rating:
5.0

Great

deandre t 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Gabrielle M 
Rating:
5.0

Customer did not leave a comment.

Michael N 
Rating:
5.0

I’ve had a great and successful experience so far. Thank you!

Andrew M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roshawn R 
Rating:
5.0

Customer did not leave a comment.

DAVID v 
Rating:
5.0

The only issue I have ever had at this location was today They cleaned a truck gave it to me but forgot to note the miles and sre trying to charge me for 100 extra miles My gps tracked showed i went 111 miles and they say I went 220 Not correct

dan p 
Rating:
5.0

Great customer service

Quondella T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quondella T 
Rating:
1.0

Customer did not leave a comment.

Ebony H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria G 
Rating:
5.0

Customer did not leave a comment.

Crystal B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanautica M 
Rating:
5.0

Customer did not leave a comment.

Bridgett G 
Rating:
5.0

It's the best I've ever experience, keep up the good work.

Eric D  |  Overall Experience 
Rating:
5.0

Always the best customer service

CANDACE L 
Rating:
5.0

Customer did not leave a comment.

Johnell M 
Rating:
5.0

Hard to improve on above average Keep up the good work 👍

Bobby M 
Rating:
5.0

Everything about this facility is awesome! Clean, safe, convenient and they have everything you may need during your moving experience. Secure units, moving vehicles, supplies, etc. And the staff is extremely helpful, friendly and professional! Highly recommend!

Erika N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin S 
Rating:
5.0

Please make sure the staff that helps with connecting a trailer actually connects hook that is connected to the trailer brakes.

Jan H 
Rating:
2.0

Customer did not leave a comment.

Ashley S 
Rating:
5.0

Customer did not leave a comment.

Lacey T  |  Overall Experience 
Rating:
5.0

Jacob and Jeff were both so helpful in answering questions and providing the best price. We will recommend this UHaul to anyone needing this service!

pam l  |  First Impressions 
Rating:
5.0

Awesome!!!

Laura E 
Rating:
5.0

Jeff is an excellent manager. He is aways helpful and knowledgeable about stroage and moving tips. John is?also helpful.

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joeseph m  |  Overall Experience 
Rating:
5.0

Excellent customer service and overall experience. Thank you

Jeffrey W 
Rating:
5.0

Customer did not leave a comment.

Ricky S 
Rating:
5.0

Customer did not leave a comment.

Keith B 
Rating:
5.0

Customer did not leave a comment.

allen s 
Rating:
5.0

GM Jeff Walker is the man

John M 
Rating:
5.0

The guy that helped when I picked up the van was very friendly and helpful as was the guy when I dropped it back off. Easy & pleasant experience.

Tim P 
Rating:
5.0

Staff is already great here!

Danielle M 
Rating:
4.0

Customer did not leave a comment.

James H 
Rating:
5.0

Friendly service. Easy location to access. No surprises!

David B 
Rating:
5.0

The manager took great care of me….was awesome!!

Brian K 
Rating:
5.0

Great experience! Loved the location. Only problem is that the app did not work for me.

Sharon S 
Rating:
5.0

I have to commend both the person who facilitated my rental at the counter- unfortunately I didn't catch his name- and John, who received the truck upon my return. They were both exceptionally friendly and professional. I have rented from this location twice and fully intend to return for any future rental needs in this area.

James R 
Rating:
4.0

Customer did not leave a comment.

Dennis C 
Rating:
5.0

Customer did not leave a comment.

MEGAHAN E 
Rating:
5.0

Customer did not leave a comment.

Rani V 
Rating:
5.0

Great people working there.

Joe W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel G 
Rating:
5.0

Customer did not leave a comment.

Brandon Z 
Rating:
5.0

Customer did not leave a comment.

Lawrence P 
Rating:
5.0

East rental great staff I highly recommend!

Candace E 
Rating:
5.0

Customer did not leave a comment.

Tabitha T 
Rating:
5.0

Customer did not leave a comment.

Dave E 
Rating:
5.0

We had an amazing experience working with everyone. The process was incredibly smooth and hassle-free.

Robert K 
Rating:
5.0

Jeff Walker was incredible. Best customer service I have had in YEARS. Just amazing. Any company would be lucky to have him

Leah S 
Rating:
5.0

Thanks for all the help you gave me.

marcus j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
5.0

5 starts for the staff on dropping off the truck!! Super helpful and printed a receipt for me.

Robby Z 
Rating:
5.0

Very efficient, very personable staff!

Jerry B 
Rating:
5.0

Customer did not leave a comment.

Tammi H 
Rating:
5.0

Customer did not leave a comment.

Mashika V 
Rating:
5.0

Customer did not leave a comment.

Derek B 
Rating:
5.0

Customer did not leave a comment.

Jeff M 
Rating:
5.0

Right off the freeway, and easy to find. Personal were friendly and quick to help me.

Paul P 
Rating:
3.0

Customer did not leave a comment.

Michelle H 
Rating:
5.0

I did not know that reporting the vehicle after hours would result in getting charged another day. That was a very bad surprise after a hard day of moving, and had I known I would have used the vehicle the next day.

Augustin B 
Rating:
5.0

John and the cleaner, or whoever else was on duty that day another gentleman was more than helpful. They helped me figure out if the cargo van had a ramp or not they got me scheduled and did it for me instead of me having to do it online they just went above and beyond.! Huge shout out to them because they make me want to use U-Haul again made my service super easy convenient with no hassle!

ALAINA L 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

The employee that helped me was really helpful and informative as well as courteous. The process to rent a truck was quick and easy. Thank you Uhaul I appreciate your help with my family's move.

Nyra W 
Rating:
5.0

Customer did not leave a comment.

kimberly g 
Rating:
5.0

Customer did not leave a comment.

Dominique M  |  Overall Experience 
Rating:
5.0

My new favorite uhaul. The whole staff was fantastic

Brandon G 
Rating:
5.0

Customer did not leave a comment.

Stefanie P 
Rating:
5.0

Everything was great John and Hugh were awesome keep up the great work

LaSaunder J 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Jose L 
Rating:
5.0

Very professional

Shannon W 
Rating:
5.0

Outstanding service!!!!

Kurt N 
Rating:
5.0

Customer did not leave a comment.

Jack K  |  First Impressions 
Rating:
5.0

It’s solid here! Would recommend

DMARCO E 
Rating:
5.0

Customer did not leave a comment.

mary b 
Rating:
5.0

Workers were very nice and welcoming!

Aijanae H 
Rating:
3.0

Employee instructed us where to park our car which resulted in the city putting an orange tow sticker on it resulting in damage to the windshield of vehicle

jacqueline r 
Rating:
5.0

I’ve had 3 or 4 storage units in the past and not one of them compares to this absolutely clean and perfectly maintained facility! I loved how well sorted and organized it was. The staff were so responsive and friendly each time I had a question. If I weren’t moving out of state I would have kept this for years more. Thanks Uhual and keep up the good work!

DANIEL C  |  Overall Experience 
Rating:
5.0

Excellent service - equipment in great shape - all around couldn’t have gone better. Thanks Uhual!

DANIELSTEPHEN C 
Rating:
4.0

Customer did not leave a comment.

Tim N 
Rating:
5.0

Great service

Mitchell U 
Rating:
5.0

Really easy and convenient. Jeff was really enjoyable to work with.

Sam D 
Rating:
5.0

Customer did not leave a comment.

Jim K 
Rating:
5.0

Customer did not leave a comment.

Joseph J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe J  |  First Impressions 
Rating:
5.0

I recently used the public storage facility for several months, and I must say it was an exceptional experience. The convenience and security provided were top-notch. I greatly value efficient services, and this facility exceeded my expectations. The staff members were friendly and they ensured the safety of my belongings. I will not hesitate to recommend this storage facility to my friends. Thank you guys!

Haresh D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christina J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Merrary V  |  Overall Experience 
Rating:
5.0

Employees were/are terrific

ROBERT T  |  Online Move In 
Rating:
5.0

Staff are always professional.

Latiffany J  |  First Impressions 
Rating:
2.0

JEFF WALKER. The MANAGER was unavailable to answer his phone so that I could get in to the storage. I waited over a hour for a call back. He never called! When I spoke to him he said "hey, everyone knows I go to bed early!" As if I was goin to agree. I had movers by the hour & was unable to gain access. I wasted so much money & not was I offered a penny for any type compensation.

Partrisha E  |  Overall Experience 
Rating:
5.0

Thank you for such an easy and convenient experience. Jeff was amazingly helpful. His overall demeanor and approach in customer service are top notch. There's something special about him, and I believe he provides his customers with the kind of peace of mind that is rare. Each service step was accompanied by thorough explanations and demonstrations of what to anticipate and how things work. I felt very well informed and taken care of by him and the team. I can see how much care is put into making sure the experience is memorable. Kudos. Thanks again!

Sean B  |  Overall Experience 
Rating:
5.0

Excellent staff & service whenever I interacted with them, rates were very reasonable, storage facility had appropriate climate control and was always clean, lots of moving carts available for use, highly recommend this facility!!

cheryl h  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Seth M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tina m  |  First Impressions 
Rating:
5.0

Was an awesome experience thanks for all the help you guys gave me...

Julius B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey C  |  Overall Experience 
Rating:
5.0

I was really impressed with your place

Frank K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

taylor w  |  Overall Experience 
Rating:
5.0

This location is very professional and organize. Jeff, the manager is very well equipped and he knows exactly what he’s doing. The assistant manager is very well respectful, & kind. This location treats you like your family. I give this location a five star.

jamonica r  |  Overall Experience 
Rating:
5.0

The gentleman helping me start a new storage service was incredibly helpful, efficient and patient--while running the entire facility by himself. Quite impressive.

John G  |  First Impressions 
Rating:
5.0

Definitely a good experience, I felt everything I stored was safe.

Micah K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise V  |  First Impressions 
Rating:
5.0

The manager Jeff as well as the team were very helpful in my process of moving cross country. I would recommend this location to anyone. The manager made sure to go above and beyond to ensure that my process was as smooth as it could be.

Miles T  |  Overall Experience 
Rating:
2.0

The guy didn’t explain that you have to pay for after hour services also that you need to swipe your card before and after entering your unit. I didn’t understand why my alarm always went off until a costumer let me know

taylor w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley D  |  Overall Experience 
Rating:
5.0

Amazing staff at this location. Very friendly and helpful!!

Timothy S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT M  |  Overall Experience 
Rating:
5.0

Really clean and smells great , I was surprised of the transformation of the old building in to the storage facilities. If I ever need a storage again I’ll definitely used again.

Danilo G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony h  |  Overall Experience 
Rating:
5.0

Staff is great. Facility is clean and safe. Highly recommend!

Donald B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S  |  Overall Experience 
Rating:
5.0

General manager Jeff Walker is a very great manager and does a very great job and his staff does a very good job too . Lassandra Jackson from the housekeeping side of storage does a very good job as well lasandra Jackson very knowledgeable about storage And so forth and does a very good job with the housekeeping of the building. The place is always good and clean and I will fully recommend the storage place to all my friends

kelly o  |  Overall Experience 
Rating:
3.0

There were paint pieces inside my unit due to the paint on the ceiling chipping

London S  |  Overall Experience 
Rating:
4.0

Hi: I wanted to reach out to you to rectify the mix-up regarding my storage unit #2070. I ended my storage time with you on December 29, 2022 and there was a check request made instead of having the refund put on card. You texted Kim and I gave you my address in Dallas, TX ,but the amount of the refund was for $201.80 and not the $302.70 which was for the remainder of the prepayments made on the storage unit. I called the customer service number and informed them of the mix-up and the agent said that she sent Jeff an email. explaining the situation to him and said that he could redo the refund request and make sure that the correct amount reflects the three months that should have been refunded to me, and not the two months that the check was for. I was told that Jeff could have the check voided and redo the refund request. I am able to use a phone between the hours of 11am -2pm ET, I called today, but Jeff was not at the store. I can be reached by email. Let me know how you want to move forward to rectify this situation. Thanks, Fynalle

Fynalle F  |  Overall Experience 
Rating:
5.0

This stuff on Granville is excellent. Jeff is incredible. He worked with us and accommodated our needs. Granville u-haul is my go to place for all of my storage and moving needs. I'm spreading the word.

John M  |  Overall Experience 
Rating:
5.0

I have rented from a few storage facilities and by far, Uhaul is the best. Their staff is friendly and helpful, the unit is clean, the facility is safe and well-lit. I would definitely rent from them again.

heather p  |  Overall Experience 
Rating:
5.0

Staff on the premises are excellent. On the other hand ,Your calling process has much to be worked on. Having a 800 number is difficult to get to what you need to do.

John M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chase p  |  Overall Experience 
Rating:
5.0

Very easy and nobody harassing you even when I accidentally set off the alarm was nice! A+ !

Robert M  |  Online Move In 
Rating:
2.0

It is impossible to reach this location by phone. You have to physically go into the store front to talk to anyone. Most of the employees are nice and helpful but there is one lady (I think the manager) who is very rude and has a bad attitude 100% of the time. They also do not work with you on anything unlike the other locations around town. We regret getting a storage unit at this location and would not recommend to anyone.

Jill L  |  Overall Experience 
Rating:
5.0

The manager, Jeff, is truly phenomenal and has great customer service experience!

Reginald B  |  Overall Experience 
Rating:
5.0

Great staff

barb e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R  |  First Impressions 
Rating:
5.0

Mark and Hugh are stand up guys. Extremely helpful and nice, laid out everything I needed to know and even worked through technical issues to make everything easier for me. Took the time to make sure I didn't get screwed by these technical issues. Can't be more satisfied with them.

CONOR Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy S  |  Online Move In 
Rating:
5.0

Nice facility

barb e  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Valerie W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl h  |  First Impressions 
Rating:
5.0

Hugh was a fantastic help from the office, able to get us all the details we needed and explained everything to us in a clear way.

Derek F  |  Overall Experience 
Rating:
5.0

Well run location. Very friendly staff. Great rates. Convenient access.

ROBERT V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nikisha m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonisa C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Divine B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven w  |  Overall Experience 
Rating:
5.0

Jeff was very knowledgeable and friendly and helpful

Johnny L  |  First Impressions 
Rating:
5.0

I wish I had the gentleman's name that helped me but he was incredible. Very friendly!9

Kerry B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RIKIYA L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alissa O  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Geramie M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latrise B  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

lisa w  |  Overall Experience 
Rating:
1.0

Would not recommend doing business here.

Linda K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURICE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeanette w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tierra G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BROOKE G  |  Online Move In 
Rating:
3.0

It took time to get the attention of staff

Marty P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike S  |  Overall Experience 
Rating:
1.0

I found two dead mice in my belongings and dead roaches when I moved the rest of my furniture and clothes out of the unit! However, the new manager is outstanding compared to the rest of the staff. Thank you Jeff!

shanice H  |  Overall Experience 
Rating:
5.0

Staff is friendly and have always been accommodating.

Hans J  |  Overall Experience 
Rating:
5.0

I had lost a set of keys during my final checkout of this storage unit. Jeff was incredible and went and looked personally for my lost keys. Would 100% recommend this to anyone looking to store their stuff.

Ethan S  |  Overall Experience 
Rating:
5.0

This place was so convenient. Right downtown, clean and felt safe. Staff was always courteous with excellent customer service. I would recommend this facility.

Maria R  |  Overall Experience 
Rating:
5.0

Perfect solution for my needs and People were great.

Lawrence O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Audrey W  |  Overall Experience 
Rating:
4.0

There was one out a few things that was outstanding. The bathroom in with the storage units. I've traveled alot in my day but l have never seen the cleanest bathroom in a long time. Better than rest stop, gas station, supermarket and even in some homes. AMAZING! Give the lady a raise. They just hired her I was told. You are difficulty on my share list.

Brian J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nickki l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

teresa s  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

Ronald M  |  First Impressions 
Rating:
4.0

My first contact with personnel was a guy name Brawn and he was so helpful that my stress level went down. He explained everything to me about renting the truck and if there was any other questions I would think of later to give him a call. I also had a great move-in experience with Veronica with her million dollar smile and a personality that was off the charts. She explained about my storage and access card to get in and out with their topnotch security. I was so stress making this transition to another apartment that I think they saw that and eased my anxiety. When someone helps you that much you don't forget names and how they can change your state of mind. Thank you so much U-HAUL FAMILY! May God continue to bless this company. BJ

Brian J  |  First Impressions 
Rating:
4.0

Braun was very nice and did his best to make our experience go well.

Geramie M  |  First Impressions 
Rating:
3.0

We had some hiccups in the beginning but Braun was able to help us get it all sorted out. The overall experience with Uhaul on the truck rental side (not this location) was awful but Braun did his best to help make the storage side go smoothly which we deeply appreciated

Geramie M  |  First Impressions 
Rating:
5.0

Our property was well-maintained and cared for while in the possession of U-haul storage. My family was very pleased with the facilities and convenience of ready access. Thanks for a positive experience.

Michael P  |  Overall Experience 
Rating:
3.0

Plse note I'm moved out I'm getting late notices thanks I appreciate u guys till next time

tamara j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek B  |  Overall Experience 
Rating:
5.0

Great process and experience thank you!

Elisa M  |  Overall Experience 
Rating:
3.0

Needs a whole new make over with certain staff and place has gone down and does not even follow company policy not a very safe and secure place has been approached by other customers wanting to fight me in front of store Manager.

kelly o  |  Overall Experience 
Rating:
4.0

I had paid on the third I think the date was the eighth . I should had a refund but they said no that why my score was not higher.

CYNTHIA K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah N  |  First Impressions 
Rating:
3.0

need to have direct call line into site. cannot call to fix anything. have to drive in. need more intelligent or capable staff. so many spelling mistakes on contact info. cannot operate computers. cannot listen easily.

marco i  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus V  |  Overall Experience 
Rating:
4.0

Easy unload from my car to my storage unit with the covered loading dock and carts

SANDI B  |  First Impressions 
Rating:
5.0

My usage of the storage service exceeded my expectations. The place was well maintained. There was even one time when I mistakenly left my locker wide open with my items exposed. One of the employees noticed this and locked it up for me and even put some electronic items in a locked area in the office until I came back to claim them. These items were irreplaceable and meant a lot to me so for that, I am extremely grateful. Nothing was missing From my locker and without their help, I stood to lose a lot. I would absolutely use this location again in the future and have already recommended this facility to my friends. Thanks for the superb service!

christopher j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek B  |  First Impressions 
Rating:
5.0

Really love my storage unit !

Kimberly H  |  Overall Experience 
Rating:
3.0

My first encounter was great. However, when I closed my account the woman at the desk was extremely rude.

Cassidy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucille H  |  Overall Experience 
Rating:
3.0

Need air on 2nd floor in the summertime

Tamika H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Selina D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kourtney S  |  Overall Experience 
Rating:
4.0

Very nice people

dana g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jazanaye g  |  First Impressions 
Rating:
5.0

I wish it was more clear on what you had to do to get 24hr access. I was under the impression I had it and even the letter I got after I signed up and started renting gave me the impression I had it, but after online chatting with someone I learned I did not have it and actually need to pay an additional $10 a month. Perhaps it was in fine print somewhere, but I had no idea and think it should be advertised better. Other than that I am very pleased!

Cristenne S  |  Online Move In 
Rating:
4.0

Inside the unit need to have some light for when u r packing or unpacking its very dark

sharon l  |  Overall Experience 
Rating:
5.0

Observed it on the road. Access to loading dock was key - I could not find anyone else with the loading dock

Don A  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

L C  |  Overall Experience 
Rating:
5.0

Be back there in the future.

Charles B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonia M  |  Online Move In 
Rating:
5.0

We had a very good moving experience from the time we picked up our truck to the end of packing the contents in your storage lockers. Jay

Jay L  |  First Impressions 
Rating:
2.0

They stole my deposit. Didn't have any idea what he was doing. Was very rude and took way.way too long to get it done. I will never use uhaul again in life. Worst experience of my life from begging to end

lorna a  |  First Impressions 
Rating:
5.0

Excellent service, accommodating and professional! No issues at all with my storage..would definitely recommend!

Iesha G  |  Overall Experience 
Rating:
5.0

Great experience, well run facility.

Thomas H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra h  |  Overall Experience 
Rating:
1.0

They only care about the money and not the actual costumer.

anthony b  |  Overall Experience 
Rating:
5.0

Great customer service by Mr. Bonebrake

Thomas H  |  First Impressions 
Rating:
4.0

They were so helpful several times on phone and in person. The manager could not have been any better.

Amy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julien a  |  Overall Experience 
Rating:
1.0

Couldn't get anyone on the phone, quick to slap on late payments but no issues with our card. TERRIBLE CUSTOMER SERVICE .... NEVER GOING BACK!

Jason b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

aidan y  |  Overall Experience 
Rating:
5.0

Abigail was wonderful...and she was doing a great job training someone while assisting me! There were a lot of people in line, and another staff (male) was just sitting there not helping people. Why was he even there?

Sarah T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Rosalinda V  |  Overall Experience 
Rating:
5.0

i been with you guys for a while.i like it here.the staff last name beesley is the best verry kind profesional.she reminds me of your awesome manager.we miss you get better soon.

Dolly M  |  First Impressions 
Rating:
4.0

Rat droppings were all over my items.

Kate S  |  Overall Experience 
Rating:
3.0

UNSUBSCRIBE ME FROM EMAILS PLEASE

ZACH H  |  First Impressions 
Rating:
3.0

Need more staff

DEAJEAN K  |  First Impressions 
Rating:
3.0

I found mouse droppings in my boxes and some of my belongings (blankets, bags) had holes chewed into them by the mice.

Amanda A  |  Overall Experience 
Rating:
5.0

Very helpful employees, even helped us get a bigger unit because the one we rented was too small

Michelle G  |  First Impressions 
Rating:
5.0

The downtown team is ALWAYS professional, helpful and cater to my needs. The facilities are always clean and accommodating. I won't go anywhere else.

Victoria D  |  Overall Experience 
Rating:
1.0

Outside entry to storage area very unkempt with bid poop everywhere...employee very friendly and eager to please ver helpful

sandera s  |  Overall Experience 
Rating:
5.0

Staff is always helpful and kind

schayna p  |  Overall Experience 
Rating:
5.0

The best imaginable experience...stellar. I highly recommend this location to anyone needing storage and/or equipment.

donetta f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalinda V  |  First Impressions 
Rating:
5.0

Thanks for the excellent service and help. The storage unit was well worth it and we will look to utilize this location for future storage needs!

Nate L  |  Overall Experience 
Rating:
5.0

This facility and it’s staff were awesome. Sorry to say the facility on 28th st Kentwood was the polar opposite. I found the staff condescending, rude and very unhelpful. I used both facilities multiple times over the 8 weeks with same results at both places despite different people on my visits. Can only think the 28th St facility needs a serious management overhaul.

Stephen S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT H  |  Overall Experience 
Rating:
5.0

I've had the best possible experience with this U-Haul location. The management and staff are considerate and helpful, going above and beyond to help whenever possible. Moving is always stressful, but this was flawless.

donetta f  |  First Impressions 
Rating:
5.0

Keith Batchelders store on Grandville ave. Grand Rapids Michigan. Keith was there everyday working hard. You are a good manager and hope that you will get far! Staff was friendly and always helpfu

Maria T  |  Overall Experience 
Rating:
5.0

Thanks for helping make my move easier! I'll keep this place in mind if I need to store things again.

Kevin H  |  Overall Experience 
Rating:
5.0

My only issue was that the person moving my stuff out of storage was allowed to turn my card and cancel my lease when I wasn’t finished. No one contacted me.

Gina F  |  Overall Experience 
Rating:
5.0

Thanks so much for letting me rent with y'all! And thanks for y'all patients!

Teresa S  |  Overall Experience 
Rating:
5.0

The second card swipe takes several times before it registers.

carol j  |  First Impressions 
Rating:
5.0

Very professional. Very clean. Best storage facility I've ever encountered.

MIchael W  |  Overall Experience 
Rating:
5.0

People at both ends were awesome

Stephen S  |  First Impressions 
Rating:
5.0

The only thing I wish had been different is if my account could be prorated. I am done with the unit I was renting, cancelled it on Friday the 20th, payment due date was the 17th.

John M  |  Overall Experience 
Rating:
5.0

It’s was ok

Charles B  |  First Impressions 
Rating:
5.0

Very well organized and manager was so out going ! Great experience and I love to be renting

salvador r  |  First Impressions 
Rating:
5.0

Keith was very patient and helpful he explained everything in detail to me and made sure. I understood before I left.

matt s  |  First Impressions 
Rating:
5.0

Very nice staff and manager. Will definitely recommend.

Matt S  |  Overall Experience 
Rating:
5.0

Policy training is needed at all locations. Burlingame location needs a overhaul with stafRude and very unprofessional, from the counter rep to Lisa the GM. Keith made everything right and I give 5☆'s

Matt S  |  First Impressions 
Rating:
5.0

Could not have been a better experience

Joshua J  |  Overall Experience 
Rating:
5.0

Brandi was knowledgeable and helpful. The process was quick.

Lawrence G  |  First Impressions 
Rating:
5.0

Very convenient and secure

Collin H  |  Overall Experience 
Rating:
3.0

Pricing a little steep. Not all staff can provide 24 hour access. Able to get a unit (over twice the size) for alot less. Other company waived 24 hour access fee since we're nonprofit.

catholic c  |  Overall Experience 
Rating:
5.0

Excellent experience. Outstanding location.

Walter G  |  Overall Experience 
Rating:
5.0

Everyone from the General Mgr. , on down were amazing. I would recommend this place to everyone. They made me feel like family. 5 star rating for sure.

Mark M  |  First Impressions 
Rating:
5.0

.

ingrid a  |  Overall Experience 
Rating:
4.0

Had to pay for a extra month but overall it was ok. A little pricey

Allen H  |  Overall Experience 
Rating:
3.0

Was not aware was speaking with a call center and not the store. I was getting information from one and told something different by another to have the location tell me something else! Worked out!

DENISE M  |  First Impressions 
Rating:
5.0

This is a beautiful facility with customer safety that’s top notch. I came and went at all hours and encountered the facility in pristine condition as well as professional responsive staff.

Lisa O  |  Overall Experience 
Rating:
5.0

Inderia was great, helpful, knowledable, quick and with a great attitude! Facility is one of this best I've seen.

James B  |  Overall Experience 
Rating:
5.0

Indira was very helpful and did a great job

Suzan S  |  First Impressions 
Rating:
4.0

The process was simple and the unit was very clean. We had a few issues sometimes getting someone to help us at the front desk, but I think that's because people were off handling other duties.

Trent C  |  Overall Experience 
Rating:
2.0

I did not purchase insurance for my storage is NOT a reason for some of my things to come up missing. The truck I rented needs maintenance service ASAP not sound well. Bathroom was NEVER clean

Clintara R  |  Overall Experience 
Rating:
5.0

Have a nice day

Dan S  |  Overall Experience 
Rating:
5.0

The team was friendly and made everything easy!

Trent C  |  First Impressions 
Rating:
5.0

Even though there was a miscommunication initially, the delivery was perfect!

Jim D  |  Overall Experience 
Rating:
3.0

Great facility. Only problem I had was that the ceiling was leaking and some of my things were ruined.

Achia S  |  Overall Experience 
Rating:
5.0

Thank you!!

kathleen d  |  Overall Experience 
Rating:
5.0

na

Matthew L  |  Overall Experience 
Rating:
5.0

It is a safe and well run facility. It is superior to any other facilities in the Greater Grand Rapids area. You get what you pay for! .

Michael T  |  Overall Experience 
Rating:
5.0

Great Customer Service

manuel v  |  Overall Experience 
Rating:
4.0

Very knowledgeable, helpful, and nice!

Valerie M  |  First Impressions 
Rating:
5.0

Thank for y'all help on keeping my stuff safe

carmony t  |  Overall Experience 
Rating:
1.0

8 calls...8. You changed my reservation twice, cancelled it, and moved it to locations I specifically said would work for me. I was promised call backs and corrections, none of which happened. F u.

NICK S  |  Reservation 
Rating:
4.0

My experience Because the customer service was great the facility was clean and neat and I definitely want to come back

LORENZO R  |  Overall Experience 
Rating:
3.0

It was ok till a rented the uhaul from you guys and he picked my mileage and the time to have the truck back then cahrgerd menmore money oh and the older and younger women u have there are rude

Kayla T  |  Overall Experience 
Rating:
5.0

clean nice great guy manager i hope his name is keight if not im sorry it can awesome verry profesional kind explain verry well took his time thank you i recomend this place to any .

dolly m  |  Reservation 
Rating:
4.0

Keith Batchelor, General Manager, does an excellent job!

mike h  |  Overall Experience 
Rating:
5.0

Keith was great! Took us through the whole process. Super helpful.

John M  |  Reservation 
Rating:
5.0

Outstanding service and excellent people.

Matthew V  |  Overall Experience 
Rating:
3.0

On the way to Grand Rapids, my U-Box was switched with another one and sent to New York. Despite the terrible situation, Keith the manager was very responsive and understanding.

Claire L  |  Overall Experience 
Rating:
5.0

Great!

Anu A  |  Overall Experience 
Rating:
5.0

Great

alethia s  |  Overall Experience 
Rating:
5.0

Free first month, friendly & engaged staff, very clean facility, It is great having free carts to use.

bruce o  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff! Had problems with my U-Boxes and they helped to solve the situations quickly and friendly!

Brandon W  |  Overall Experience 
Rating:
5.0

Great service from all the staff!

Alicia N  |  Overall Experience 
Rating:
5.0

Very impressive facility AND staff!

STEVE J  |  Overall Experience 
Rating:
5.0

Very friendly staff, very helpful! Great storage facility, clean, well lighted, secure. Would definitely recommend this site to other people.

Scott T  |  Overall Experience 
Rating:
5.0

Their Store Manager Keith was very helpful.

Ketashia B  |  Overall Experience 
Rating:
5.0

thumbs up

austin k  |  Overall Experience 
No reviews have been submitted for this location.

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