Customer Reviews for U-Haul Moving & Storage of Downtown Greenville

Rating:

4.0

Quick and easy. Good folks who know how yo move you in and out. It's a location that'll been there a long time and it shows its age in some ways but the people working there make it easy.

Rating:

5.0

Fast and easy

Rating:

4.0

Always a pleasure to do business with the guys at "U-Haul Moving & Storage of Downtown Greenville"! They are THE BEST! :-)

Rating:

5.0

Super friendly, clean, very professional and helpful

Rating:

5.0

Grateful to Chris.

Rating:

5.0

Everything was great

Rating:

1.0

I reserved this trailer, so they knew I was coming to get it. When I get there, we complete the paperwork and as we go out the attendant remember that they didn't have any wiring harnesses to go from my 4 flat connector on my truck to the 4 flat on the trailer. This location had a dozen trailers ready for rent with 3 people picking up trailers at the same time. And not a single wiring harness. I took the trailer without the simple safety equipment of a wire harness. I then spent $15 on the "extension" harness at the auto parts store. With several reservations for trailers and a dozen trailer to rent, it is hard to believe that the location didn't have any wiring harnesses.

Rating:

5.0

The customer service was really good. You might want to hire more people for that location cause it seemed kinda busy with the phones. But we were treated very well! If we need to rent again, we will use this facility again for sure.

Rating:

5.0

They helped me to position the truck for unload on my request. Whatever I asked them to do - they did. They were very helpful.

Rating:

5.0

Uhaul's website experience was bad but TJ and Chris(I think) were awesome. Would definitely just call them for a booking directly next time.

Rating:

1.0

The sent me out with a trailer that had a huge hole in it and once I discovered it had to pull over and call uhaul roadside assistance, it’s unbelievable it didn’t blow going down the highway with a fully loaded 6x12 trailer!!.. someone definitely didn’t do there job of inspecting and put me in a possible death trap !.. thank goodness I stopped and happen to walk around the trailer!

Rating:

5.0

The staff was amazing. Very helpful and the truck looked and ran great.

Rating:

5.0

The crew at this location is awesome.

Rating:

3.0

Again, the workers were fine, U-haul sucks.

Rating:

5.0

Not their fault but the 4 caster dolly had a flat spot so we couldn’t use it. Very nice clean truck and plenty of moving pads!

Rating:

5.0

Customers should be told to secure door locks/latches with zip ties! The door on my 6x12 tandem axle trailer opened itself TWICE while driving 100 miles. WE are very lucky I didn't lose any valuable possessions.

Rating:

5.0

Very friendly staff, and easy transaction!

Rating:

5.0

Helpful and friendly.. Great experience.

Rating:

5.0

Great experience

Rating:

5.0

I'm not sure anyone could be as friendly and helpful as the folks who run this place. They even helped me pull the truck in and position it at the storage building properly, and where super nice, they even got some guys to help me lift a stove out. Can't recommend them highly enough.

Rating:

3.0

I reserved a truck, furniture dolly, and 24 blankets. The truck was available and in good condition. The location had no furniture dolly available for me and only 12 blankets available for me. The staff was very apologetic, but that doesn't solve the issue.This is the third time in the last two years that I have had an ancillary item reserved in addition to a truck from U Haul and the item was not available at the truck pick up location! Something is wrong with the system.

Rating:

4.0

Don't associate with JetMax movers1

Rating:

5.0

This location is efficient and the team is great! We’ve been here twice now and will continue to use this location when we can.

Rating:

4.0

Jacob did a fantastic job assisting me with my rental.

Rating:

1.0

Close the dealer.

Rating:

5.0

Employees were very understanding about my situation. Would definitely use it again.

Rating:

5.0

Service & equipment was excellent. Continue providing the same.

Rating:

2.0

Incorrect vehicle given. Vehicle was filthy inside and out. Almost had to clean the windshield myself just to be able to drive safely. Other customer’s clothing and tobacco items found in vehicle. Radio was physically broken and inoperable.

Rating:

5.0

Always great service, I rent here on a regular basis for my business needs.

Rating:

5.0

Good

Rating:

5.0

Nice location right next door to fueling. Easy drop off

Rating:

4.0

Appliance hand trucks were not available as requested online, but the associate was able to procure one from the Roper Mountain location, so I went there to pick them up. Other than that, all was great, including the check in.

Rating:

5.0

The people working there have been helpful and I have used them a few times. I had a utility trailer stolen a few years ago and starting renting a trailer there. i told people for the money it makes more sense to rent from there instead of buying one.

Rating:

5.0

Well organized place

Rating:

5.0

very effecient drop off. guy was great. very friendly. professional

Rating:

5.0

The staff was quick and friendly!

Rating:

5.0

Awesome. Check in was easy.

Rating:

2.0

The truck we got had a myriad of engine problems happening. The check engine light was on, the tire pressure light came on on the highway. It smelled like the catalytic convertor was going bad. The price per mile was also falsely advertised. On the website it says 0.79$ a mile, and it was 1.09$ a mile which is a significant difference on the final bill.

Rating:

5.0

Staff was very friendly. I had a hitch installed and rented a trailer here. Everything was great.

Rating:

2.0

The location is run down, beat up, and dirty. The hallways were dirty, my unit was left dirty, there is holes in the walls in my unit where it appears rodents come thru. I am a loyal Uhaul customer and this is the worst storage place I have ever experienced. Def not worth the $100/month I am being charged

Rating:

5.0

Great experience! The employee was friendly, knowledgeable, and made the process very easy. I’ve rented from different U-Haul locations many times over the years, and things don’t always go this smoothly.

Rating:

5.0

Amazing customer service! Thank you PJ and Teammate who worked on Sunday, 3/9.

Rating:

3.0

The Wade Hampton location was great, but I was really disappointed with having to use this location as it was on the other side of town. I originally booked this for Roper Mountain location. Simpsonville or Mauldin South Carolina were far superior locations in terms of distance.

Rating:

3.0

Truck engine light was on; screen said right rear tire was low; drivers side visor clip missing and visor kept falling down. Too, I drove 18 miles and it took 4 gallons of gas to get equal! Wow. But, I got the stuff moved without issues so there’s that.

Rating:

4.0

Friendly, efficient staff.

Rating:

4.0

Great experience! We were attended to promptly and the process was seamless.

Rating:

5.0

Everything was great no complaints

Rating:

5.0

The guys in the office are WONDERFUL! They are VERY accommodating. They’ve help me locate rolling carts, helped me get into my bent door (79) and they provide great customer service.

Rating:

3.0

Have more Blankets

Rating:

5.0

Very considerate, made my experience easier. as busy the place is they do a great job on everything

Rating:

5.0

Cameron and the young lady that helped me on the phone were very helpful. Such a joy to finally get human beings and face-to-face help. The first U-Haul site the app sent us to did not have storage. The second did not have human beings or even a phone number. The central dispatching number for U-Haul was very frustrating too (I am 70 years old, and had driven twelve hours the day before pulling a trailer travelling through a window of time between snowstorms. Stressed and strained.) Bravo to U-Haul and the fine staff at your facility.

Rating:

5.0

Kacie was very kind and helpful. She was articulate and answered all my questions. She provided the best customer service I have experienced in many years.

Rating:

3.0

We were pretty upset to see an employee had been in storage unit. My husband's brand new air compressor had been switched. Upon getting stuff out and home. The air compressor did not work we checked the serial number and our directions and cate book that came with and the serial number did not match

Rating:

3.0

This facility was better of the 3 I visited yesterday!

Rating:

3.0

Told them twice about a water leak in my unit and several items got wet

Rating:

5.0

Originally found this location through internet search several years ago. Now my go-to location. Outstanding service and facilities.

Rating:

5.0

The service that I received was very good. I would recommend to family and friends they helped me out every step of the way.

Rating:

4.0

Kever was very nice friendly and provided excellent service

Rating:

5.0

No issues at all, staff was very helpful and friendly

Rating:

3.0

Could have been maintained a little better. Employees were friendly but the bathrooms need attention.

Rating:

5.0

The only bad thing was the app, I got locked out some how, but the staff was very accommodating, and I could text them to pay my monthly bill, thank you so much

Rating:

1.0

Lack of communication didn’t let me know I had to bring the U-Haul bk to the one I got it from ! So I left it at the U-Haul place I have storage with

Rating:

4.0

Great and will Work with you on making arrangements if you may be running a little late they do accommodate you in any way that they can great team love it

Rating:

5.0

no issues at all!

Rating:

5.0

I paid for a dolly but when I got ready to start moving.. I realized the dolly wasn't on the truck. But when I return the U-Haul I told the guy.. and he removed it off immediately so I wasn't charged for it. Thanks!

Rating:

5.0

The storage buildings are showing their age. There are large gaps in the siding that allow dirt to enter.

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

The only problem I had was that rats got into my INDOOR storage unit & destroyed my very expensive couch and it was well wrapped. I didn't expect rats to be a problem in an indoor facility. I'm not happy about this at all!

Rating:

2.0

The staff had no idea what they were doing, we ended up having to get a different storage unit way down the haul from our original one because of such. There was a q-tip from the previous users that had so much ear wax on it that it was sticking to the wall. The insulation inside looks like it will give you asbestos. The move in process wasn’t smooth at all because there’s a huge bump that you have to get over to even get into the facility.

Rating:

2.0

The manager of this facility did not want to redeem my free first month of storage that I qualified for by renting a uhaul trailer a couple days ago. His explanation was that he is the manager of that location and he doesn't work like other managers at other locations and he would be loosing money by giving me a free month. Very disappointing

Rating:

5.0

Staff was helpful, able to serve my needs, courtesy, and professional. Like everyone else a bit short handed but did fine.

Rating:

3.0

I got no discount or refund for early truck return or early departure out of storage units.

Rating:

5.0

Great staff. Very helpful!

Rating:

4.0

Everything was great, except I had the check-in process (my reservation was lost twice before finally booking on the third try. Luckily they still had a unit available for me). Beyond this, it was a great experience.

Rating:

5.0

Excellent customer experience thanks to the staff members at 529 Wade Hampton Blvd in Greenville, SC. Definitely satisfied. Thank you

Rating:

2.0

I selected this rating, NOT because of unprofessional or unfriendly staff, but because of the painstaking difficulty of reserving my unit. Because the online reservation system 'crashed,' I was unable to complete my check-in online. Then, on two further occasions - one over the phone and one in-person - my reservation got lost for whatever unknown reasons. Fortunately, the third try was a success, and by the stroke of luck they still had a unit available for me, otherwise I would have been S.O.L. with a truckload full of stuff. Apart from all of this, the storage unit itself was fine, and the people were friendly.

Rating:

5.0

Thank you guys 😊

Rating:

5.0

This is the best U-Haul and staff in the upstate!!

Rating:

5.0

The staff was very friendly and helpful with our move to the Upstate of South Carolina. Thanks for the great service😁

Rating:

5.0

The service was a wonderful surprise!

Rating:

4.0

Very fast and efficient

Rating:

5.0

With current economic pressures we had fallen behind on payments and the items in the unit were of more sentimental value than monetary value . I was afraid we were going to loose them but the management was incredibly compassionate and generous and allowed us to retain the contents of our unit and we are extremely grateful for their kindness. Would reccomend for anyone needing storage. Rent was a good rate too! Thank you! If I had any suggestions it would be to mention that the smallest truck doesn't have a ramp. It is my fault for not reading the info thoroughly but I imagine this happens frequently enough that it is worth noting... again thank you very very much!

Rating:

5.0

The staff and management at this location were incredibly helpful during the time I used this unit. Regardless of what I needed or when I needed it, they were always happy to help. I often rented trucks and trailer from them as well. Should I have storage needs in the future this will be the first place I come.

Rating:

5.0

Staff was more than accommodating.. they went above and beyond

Rating:

4.0

The staff at the Greenville storage center made a very difficult time during My move bearable they should be commended for their customer service and just plain human understanding

Rating:

2.0

One man employed there has to handle the office and the storage area. I had to wait an hour before the office opened which he explained that he was the only one there. He was very helpful. However there is no sign nor anything posted that that location is now primarily just for storage. When the service rep from 1800 uhaul sent me there she should have told me that.

Rating:

5.0

although a little tight getting in and out of the location, the staff here were always extremely friendly and more than willing to help. When we got ready to move out and needed help with boxes they helped us put the boxes in our vehicle. When it was time to load the car on the hauler, they were extremely helpful. If I had to do it again, I would use this Uhaul.

Rating:

1.0

Got charged an extra 78$ on my credit card, I call your store and ask what it is for non of the employees seem to know, how we about 10 minutes later oh it's because you brought the truck back late. I returned the truck a day early. The employee says oh yeah you did I don't know why this is here we will refund you. 3 weeks later no refund. Everytime I call the store no one wants to help me. U haul is in the business of ripping people off. Wont be using them ever again.

Rating:

2.0

The staff is great but the building is not maintained which is a corporate issue. Both of my storages had missing insulation which caused water damage to my possessions. Bathroom could be cleaned more frequently as well.

Rating:

5.0

Great experience. Everyone was extremely friendly, knowledgeable, helpful, and accommodating. Highly recommend.

Rating:

5.0

Facility was clean and well maintained and access was never a problem. No trouble with any of my belongings being damaged in any way. The staff was always very accommodating and polite. Would recommend this facility to anyone in the area in need of storage !

Rating:

5.0

Very friendly and helpful! Went above and beyond expectations

Rating:

5.0

Great service. Would have loved to see more dollys to transport our items into storage. The one we found was broken. Overall a great experience!

Rating:

5.0

Thanks for everything.

Rating:

4.0

Please fix the gate to the storage area. We almost got locked in because the code box was not working.

Rating:

3.0

I had a lot of trouble with the online reservation system, had to go to the office and wait in a long line, but the staff was helpful, efficient and friendly. I found the climate controlled area to be uncomfortably hot and the cart by the door was missing a wheel. The unit itself was in good shape but the floor was dirty (found a loose nail) and the rodent trap was unsettling.

Rating:

5.0

Top notch storage facility and moving supplies. Everyone was kind and helpful, even helping me carry moving supplies to my car. Online checkout if our storage unit rental was incredibly convenient.

Rating:

5.0

The staff was beyond helpful and I would definitely recommend this location to anyone needing storage or to rent a truck.

Rating:

5.0

The lady that normally works In Greer that was at this Greenville location was incredibly kind, and patient

Rating:

3.0

Although I answered yes to the question was the facility clean and well maintained, the unit we rented was a bit dirty and it has two rat traps in it which does not give us a tremendous amount of good feeling. Would likely have rented from the place across the street if I had actually seen it first. It seems to be a bit old.

Rating:

5.0

The management team showed the professional side while still being able to relate to my situation I was in. The manager that you have is truly remarkable and I will definitely be recommending U-Haul for anyone needing a storage in the future.

Rating:

5.0

All staff was friendly and helpful.

Rating:

5.0

Knowledgeable, helpful, and courteous staff. Excellent overall experience! Thank you!

Rating:

5.0

It was good experience with usual Greenville, all staffs were very friendly and helpful. I don’t have any issues.

Rating:

5.0

This is THE PLACE to do business with if you need rental equipment or storage anywhere in Greenville.. None of the rude, care-less attitudes you sometimes encounter at U haul.

Rating:

5.0

Staff was very friendly and facilities were secured, clean and as expected. I would use this facility again if needed. Thanks!

Rating:

4.0

N/A

Rating:

4.0

Definitely feel like UHaul could improve by making one way rentals more convenient for turn in at all locations versus just 2 in the Greenville Sc area.

Rating:

5.0

U-Haul my visit at U-Haul was great I was in and out fast with great pricing I actually left for another stores facility which I won't mention but I had a great overall experience with you all and one of the young guys the staff looks like he was training another person was definitely great so five stars for me

Rating:

2.0

Trent was rude. And I was trying to call customer service to get the situation resolved. When I was moving the pickup time had to be rescheduled and the unit size for storage was not correct size. Customer Service put the wrong size. Trent ( owner) said unit size could not be changed. Put a lock on storage and called police. Very unprofessional actions and he made a negative remark about my hospital visit and my dog dying. It was not call for. Unethical actions

Rating:

5.0

Out of all of the years I have had used this storage bldg, I have never had a single complaint. Very well run and well maintained. Would definitely recommend.

Rating:

4.0

Ceiling had damage and water leaked on my dresser causing permanent damage. A little unhappy bout that but otherwise everything was perfect!

Rating:

5.0

Friendly staff, available units and convenient location.

Rating:

3.0

People move after 10:00pm, You should let your customers know access hours or allow us to access to what we pay for

Rating:

5.0

The entire staff to include Dona, Mike and others all were extremely helpful on many occasions. Pleasantly surprised how professional all staff were and definitely impressed with the facilities. Will definitely use again if ever needed. Well done!!!!!

Rating:

5.0

We really couldn't be happier at choosing this U-Haul facility for our truck return (we moved from Florida) as well as our storage needs. Everyone was very pleasant and helpful. If you're moving to this area, I highly recommend this location for your truck rental/return and/or your storage needs.

Rating:

5.0

This unit was rented due to a move that did not go as planned. I had movers cancel on me at the last minute and needed somewhere to store my personal belongings until movers were available. I liked the fact that the unit was inside. The staff was excellent at providing my access card and lock and key. The unit itself was clean and very easy to access. When it was time to turn everything back in I had no trouble at all. The staff was friendly fast and efficient. If I were to ever have this situation occur again I would not hesitate to rent another unit.

Rating:

3.0

The facility is rodent heaven. I expect some but most or my stuff had rodent residue on it

Rating:

4.0

Emily & Jon were very helpful resolving any issues I had and very accomodating. They made a not so pleasant experience a positive one! Website says they close at 8 but they close at 7.

Rating:

4.0

Demetria was so very nice and pleasant! We forgot to bring some bottles of water and she gave my wife & me two bottles of her own. The restroom was spotless and the two young men inside were very helpful and pleasant. The one that initially waited on us even helped me pick a unit for storage that would be easiest for me to drive the 20' truck to! When we finished putting our things in the unit, the other young man who checked us out was nice enough to get the truck and back it out for me. Recommend this U-Haul site if you need to rent a truck or a storage unit.

Rating:

5.0

Deneatria and Donna were very helpful is getting my storage area started. Thank you!

Rating:

1.0

Had nothing but problems starting at the end of month one

Rating:

5.0

When I came into the Uhaul store I was listened to and very kindly things were put together for my needs. When I left the Uhaul store, I felt encouraged that I had what I needed to make my move, even got mental encouragement as a bonus!

Rating:

5.0

Great facility, great great folks!!!

Rating:

4.0

Brent was awesome!!

Rating:

1.0

Very unprofessional. Over priced. My unit was ransacked and items like a bookcase belonging to my grandfather stolen. Due to the gate being broken for five months. Units full of mouse/rat excrement & urine. Everything stored had to be thoroughly cleaned before moving into our home, resulting in a extremely costly expense. Very difficult to move around facility due to U-haul moving trucks parked haphazardly along the sides and in the rows leading to the storage unit. I definitely do NOT recommend unless you're desperate. The storage facility I use now is locked, video cameras record each vehicle. And your time you open & close the gate until you open & close to leave is recorded. Only one vehicle can enter at a time and the units are clean. For a lot less money. Thank goodness I no longer have to use the storage facility at 529 Wade Hampton Blvd! One more thing, the largest unit they offer is 10 x 15. If you have a full 26 ft. truck you'll need two units. And that's with professional people packing each unit neatly and using every bit of space. Two units cost $289.90 every month, with vermin infested, hard to get to, no security, etc. Decide for yourself, but I won't use them again.

Rating:

1.0

Although I give praise to your staff at the Wade Hampton facility in Greenville, SC, the storage room was not in the best condition. The first room I rented had fiber panels in the ceiling damage and hanging from the ceiling coming in contact with it. I complained and the staff moved me to another room. This room had rat droppings on and in my boxes. I complained and ask for the box that controlled the rats. It didn't work and later I complained again then they moved me to another room. The rats were coming from a small hole in the rear wall This was a nasty, unsanitized, and unsafe room. I moved out yesterday and I will never rent another storage area from this Uhaul. I have used them in past years and never had any problems until I rented from this facility.

Rating:

1.0

Please have a manager call me asap 567-408-6346

Rating:

3.0

Too expensive, several local storage facilities with less expensive rates and same quality service. Ridiculous due date and late fees

Rating:

3.0

Very nice and helpful

Rating:

4.0

Only difficulty was contacting the location by phone was almost impossible to get in touch with

Rating:

1.0

Not only did I reach out to Uhaul Office Executive: Pat Llardi 828-358-1212 and left voicemails,my concerns were ignored and I never received a call back. J.R Bellis was unprofessional and didn’t care

Rating:

5.0

Very nice, every way possible was great

Rating:

4.0

NA

Rating:

5.0

The guys helped with everything we needed. Would gladly work with them if I move again. They will be the first people I contact for a move.

Rating:

3.0

The service from the employees and the trailer rental were awesome. The "climate controlled" storage units were in bad condition. It was far too hot in those units for me to keep our stuff there.

Rating:

4.0

You always had a recording when I called saying you were with other customers. There will be a 10 min wait. You need a answering machine to leave message I called 6 times on a 4 day time span no answe

Rating:

5.0

This company is above excellent!

Rating:

1.0

Poor star is on the low side of poor mice in my things and complained not even a call and even concern ...

Rating:

2.0

Staff was fine but location needs more workers due to slow lines. My password did not work and had to use a temp one.

Rating:

5.0

worked great

Rating:

5.0

Great, friendly and efficient service. The best I’ve seen.

Rating:

5.0

Great service from both guys there.

Rating:

5.0

1000 thanks :)

Rating:

5.0

Very nice and polite and very helpful, pleasure doing business with.

Rating:

5.0

My unit was ready and the staff allowed me to move in quickly.

Rating:

1.0

the fact two hours i had to wait to get my truck and had to pay a 100 dollars more to my movers and the rudeness of malcolm and manager and none caring attitude behavior causing my car to be damaged.

Rating:

5.0

Our experience with the facility was highly rated because of the help from your representative named Luke. He was professional, very helpful, and got what we needed. Thank you Luke.

Rating:

5.0

The guys were very helpful and friendly.

Rating:

5.0

I had to clean out my uncle's stuff that had died all by myself on a 90 degree day. Your staff recognized my predicament and were amazing. The helped me so much!

Rating:

5.0

Far beyond expectations. Great service. Great people to deal with. Thank you all.,

Rating:

5.0

Thank you

Rating:

4.0

n/a

Rating:

1.0

“Climate controlled” - unit spent most of its time at more than 100F this summer. “Well lit” - 1 month WITHOUT ANY lights. “Secure” - gate often left wide open well after closing hours.

Rating:

3.0

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