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Ryan Ivan Centeno GarzaCustomer Reviews for U-Haul Moving & Storage of Downtown Mesa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A perfect day a n d it all s armed with UHAL !!! THANK UHAL
andrew gloverCustomer service was awesome!
Geronimo PenuelasVery good customer service
George CurtisGreat customer service.
Alejandra ClarkI am always appreciative of using U haul. Many times I need a truck at the last minute and usually can find one. Recently, I rented a truck at 444 Broadway in Mesa and Tanner was a friendly excellent agent.
Kathleen MartiniTanner and the other worker were great! I even left a yelp review since they were so friendly and helpful.
Tanner JohnsonCustomer service was fantastic inside and out. Very friendly and knowledgeable.
Michael ReinmanThey were so polite and knowledgeable. Your staff is amazing and made a stressful time, moving, a pleasant and breezy experience. Best customer service I've had in a long time. Refreshing!
Robin BullContinue with the great customer service that I experienced during the reservation process, pick-up and turn in. Worked with Dan over the phone for the reservation and he was professional, efficient and thorough when scheduling my U Haul needs for the location I requested. During pickup and turn in, Gabriel, at the location, was friendly, professional and knowledgeable. He answered all my questions and was truly customer service oriented.
evan daviesThe manager went above and beyond with helping me with my move. So did the man who installed my trailer lights. This location is the best.
tyler gassowayThis location runs a very efficient operation and the staff is helpful and pleasant to deal with.
Lora CerasoliTanner (helped with pick up) and Gabriel (helped with drop off) were absolutely fantastic! Not one thing wrong in the whole process!
Alesia HillIn and out with no fuss!
Jon ArcherHonestly can’t think of anything. A free Mac Donald’s breakfast with rental? You might be amazed at how much business you’d take from Penske by just a free Brekfast coupon.
John KitchenI always return to this location.
Floria Overton45 minutes i waited for help. There was only 2 guys working so the wait was bad. The van was dirty in. Food on passenger seat candy underneath passenger seat a bag from a gas station that had nothing in it and there was a dog hair all over both seats and dog prints on the floor in the van.
Terry DarrThey costumer rep , was not helpful, he was impatient and rude 0 stars.
Angie NoelyVery good customer service 🙂👍
Christopher BencomoPeople were friendly and started working on installing the hitch immediately.
Philip NewstedThe two gentlemen working there were absolutely awesome! They seem like they want to be there and are excited to do their job. They also appear to have a great working relationship and it provides a great environment for the customer. They were on it and had kind energy. If possible, I will always go to this location just for these guys! I regret not catching their names.
Christian MitchellI got 4 texts asking me to enter my driver's license on a "secure" site. The web address was not secure. I refused to do it, only to have an employee do it on their phone when I arrived. My contract indicated fuel was full and it was not..I paid $30 for gas to drive 33 miles mostly because I do not trust you enough to not charge me and I did not have proof due to the phone image having already been uploaded to your system and not showing anywhere on my phone. This will likely be the last time I ever rent from UHAUL.
Dustin Gzym15 foot u haul truck had 86000 mile and was not high safe and working condition I have experienced in the past for the price. Poor vehicle management. U Haul missed the mark.
Randell DannerDrop off as super easy and the person I interacted with was very nice and professional.
JACK DALGLISHGabriel was fantastic and so fun! Brought a smile to my face during the end of a very stressful move
Donna WaltersThey did great! Quick to rent and easy to return. Friendly staff! Moving was very stressful and they made it easier and less stressful.
Nathan CarnellEnsure that details of the vehicle are accurate on the contract. We were told gas level was at full when it was at 1/4 of a tank. We informed uhaul employee and he made the change in new contract.
Tamzyn WhitakerEverything went smoothly! Great people at this location during pickup and drop off.
David RieweMake sure your vehicles service is up to date. No dash indicators and everything maintenance wise👍🏽😊
Ariel GomezYou guys are AMAZING
amanda lopezNothing. 😊 I would like to give assistance Mgr Tanner kudos for his superb customer service. He is wonderful and listens to his customers needs
Lisa DerouenSuper friendly staff and was an easy drop off
Kenton ColeAs always, my experience with U Haul was excellent. Employees are helpful, trailer hookup goes smoothly and I am on the road right away!
RANDALL BARBERThey were fast, efficient and professional.
Corine RiceI spoke with two different customer service reps and their customer service was top notch! They were incredibly helpful, knowledgeable and nice. The two employees at the u haul store were so nice too. It was a great experience.
Sophia IbariaVery friendly & helpful staff. Had us out in no time.
Michelle LintvedtTeach the GPS in my Tacoma to speak clearly on directions.
Wendell BarkerWe showed up and the place was closed. It was new years but someone should have known
Michael VonRiesenI was serviced today by Albert R. and he was fantastic! Not only processional but friendly, willing to help (he even laughed at my jokes) and just overall provided a great experience. I rented a few U-Hauls before and this is one was one to remember! I would drive back to that location just because of him.
Raveen MageeCustomer service was on top of their game , employees represented Uhaul cordial & helpful as always a pleasure to do business , I have my own trailer but they make it so handy to rentbone instead and close to my house
David FountainWas sent to several locations when I made my initial reservation, not cool, canceled my reservation and came to this location. Michael was the best , very professional and knowledgeable! He will be the only reason I will use uhaul again.
Robert NorthI was impressed with how helpful the gentleman was getting the trailer hooked up.
Richard CrandallAwesome experience. The staff there is great as well. Special thanks to the manager Juan!! He made the experience all the much better! 5 star rating hands down!
Steven EdwardsAll went very well!!
Tamzyn WhitakerThe person who helped me was great. He was very efficient and prompt to get me in and out on both ends!
Marc MendenThe truck windshield was filthy and it was raining when I picked it up. I had to clean it and purchase windshield wiper fluid as it was totally empty. On my drive in Friday there were heavy rains and the wipers were bad could barely see the road. Also in route discovered the brakes were not in good shape lots of pulling and if going at a higher speed stoping ability was not good. Currently waiting to talk with manager where I rented it from, but apparently not able t reach him by telephone.
Patrick BraatzNothing at this time. There was no issues
Jaunice CostnerEverything was good and customer service Manuel was awesome amazing customer service
Carline Trevil