Customer Reviews for U-Haul Moving & Storage of Downtown

Rating:

5.0

She was very kind , patient and helpful

Rating:

5.0

Staff was welcoming and helpful very rare those days, thanks

Rating:

5.0

Each employee was pretty attentative. I'm impressed with the care and attention they gave me even when it was busy. I'm usually tech savvy but even when I was stuck with the app they reassured me and guided me. 5 stars!

Rating:

2.0

The check in process was a mess. People waiting in line having problems with the app. Bring back customer service to help check in and get vehicles without the app.

Rating:

3.0

Said i could pick up quickly on the phone yet it took me an hour and to visit the counter

Rating:

3.0

System was down so I was charged an inaccurate fuel reading.

Rating:

1.0

I’m suing you for getting me arrested I have videos and texts of your employees and of you giving ne a van that was spewing out gas you put my life in danger

Rating:

5.0

Very sweet lady helped me check in & out, thank you!!

Rating:

4.0

"Hello, yesterday I used one of your trucks and experienced several issues. First, the driver's side door wouldn't lock. Additionally, the driver's side window handle was broken, and one of the front headlights was not working. I had to drive at night with only one headlight, which was unsafe."

Rating:

3.0

The elevator was broken and no plans to be fixed. The staff that I spoke with did not understand me very well and didn’t speak good English.

Rating:

5.0

The Manager Maria was extremely helpful. Kudos to her and her team!

Rating:

5.0

Thank you. Process was easy. Staff was nice. The lady inside working customer service was too busy with a long lines. It would be nice if they had 2 people working inside. She was taking phone calls and making sure people were getting service inside too. 2 people should be working inside with busy foot traffic on Fridays.

Rating:

1.0

I left this facility within days of moving in due to the manager, Maria Cash. Even though I was given a free month due to my one way U-Haul rental from Nevada to California. This women was so horrible to me, charged me money I shouldn’t have been charged for, called me prejudicial names, and allowed her staff to tell me whatever they wanted to that eventually landed me with a $500 bill. I immediately moved out of an extremely overpriced, unsecured, and ridiculously small rental units. The walk way to even get to my unit was so tight that I couldn’t get my couch down it. Anyone could pull your things through the chain link fences separating your unit from there’s. I obviously valued my items enough that I moved out of a free storage.

Rating:

5.0

Great customer service!! I'll definitely go back to this location!!

Rating:

1.0

I wouldn’t recommend this location to my worst enemy. The staff is completely incompetent, told me things that their manager, Maria Cash, wasn’t able to comprehend, nor listen to. This manager had by far the most unprofessional social skills that I have ever seen in my life. She made up all her own assumptions with no documentation, wasn’t willing to acknowledge the others location for given mileage and took over 90 miles off my contract and charged me for them. She charged net for the day I dropped the U-Haul off even after a staff member told me I wouldn’t be charged and I could bring it in around 1:00pm and that it wouldn’t be a problem. If I had known she was going to do that I would’ve brought it in when it was due instead of trust what her staff told me, and just made extra trips with my car. She also didn’t listen to the female staff member that told her that she had told me my rental wasn’t due until the 20th when I went in to return it on the 15th even though it clearly showed the 20th on the u-haul app. She told the staff member that I had done that and went ahead and charged me 7 more days all because of what her staff had told me to do. This is the first time I have ever rented from U-Haul. I never should’ve trusted what they told me. She even recharged me the rental taxes that I already paid in Nevada. What should have been an extra charge for about 80 miles over @ $1 a mile, and 1 extra day at $40.00 turned into a $500.00 charge because of this drop off location, the ignorant staff, and this horrible, tyrant of a woman. If I could give it 0 stars and leave this review I would. Be careful renting from U-Haul!!!

Rating:

2.0

I'm not sure if I would recommend this location. I didn't like that I was charged twice; meaning I had two separate transactions with different amounts. Usually or normally once the rental vehicle is returned you get one final charge that was not the case for me. It created confusion when it came to knowing how many miles were used/put in the rental car. On top of that one of the employees proceeded to say that they didn't know how many miles were being put "we don't keep track of the vans" when he knows very well that each vehicle they have is being monitored by sensory or tracking devices in case anything happens to their cars.

Rating:

5.0

Perfect

Rating:

5.0

Been to the location twice, due to amazing customer service.

Rating:

2.0

They don’t let you do the online check in and yell at you if you try.

Rating:

5.0

The Staff were very professional and Exceptional in service also the staff handleds this location Incessively well and are very Knowledgeable with customer and their needs 👍

Rating:

2.0

Maria was rude. I made a reservation the day before for truck and storage space. Maria got me the truck but failed to add the storage unit. Once I returned to the storage with my things I was made to wait in line for 20 minutes to rent the storage unit. I was u def the impression that we had done all that prior. I asked why she hadn’t done everything all at once and she insisted I was in a hurry. I was not. I believe she did that because she was in a hurry. It was a huge inconvenience having to do everything twice and I ended up having to g to pay movers more money because of the time it took to rent the storage space. On top of all that Mari’s was rude, condescending and spoke down to me. I found the experience to be humiliating and a huge waste of my time. She refused to answer basic questions regarding the locks and getting in and out. Tom & Enia helped me a lot. They explained things and assisted me and my movers. I give Tom & Enia a 10 for customer service. If I was charged more for the time frame I had the truck I’d like a refund. Also the truck had no gas when I rented it & Maria told me to put gas in & I’d be refunded. I put 1/; of a tank but it still read empty. So it needs to be fixed.

Rating:

5.0

Excellent customer service

Rating:

5.0

Overall I had a wonderful experience and my rental was done in a very professional and timely manner.

Rating:

5.0

N/A

Rating:

5.0

Absolutely recommended!!

Rating:

5.0

Lovely customer service staff, they all deserve a raise.

Rating:

5.0

The employees of this location were so kind and accommodating. Agnes is so personable and made my rental process a breeze. The gentlemen that checked the truck out and in were both kind.

Rating:

5.0

The staff was very efficient and friendly, particularly Alex. I was in and out very quickly. The truck was ready to go and clean. My return process was also very seamless. I will definitely recommend this location to family and friends. Thanks for everything Alex.

Rating:

3.0

Better explaining/relaying the procedure/s for payment methods. Make it more clearer or accessible during the booking process (online, phone and in-person) the difference with credit card or debit card so that ppl can prepare before arrival. The links sent to phone aren’t always working properly and the truck interior doesn’t feel clean/sterilized; steering wheel, dash board etc. or provide sufficient anti-bacteria wipes.

Rating:

5.0

The storage unit is a great size. Great staff.

Rating:

5.0

It’s all good. No improvement needed

Rating:

5.0

Great job well done.

Rating:

1.0

Bad rates/ Dirty company vehicles

Rating:

5.0

All good

Rating:

1.0

It should be possible for someone to rent a vehicle without a cellphone. Simplify your process

Rating:

4.0

The guidelines for dropping off the equipment post business hours could be a bit more elaborate so that it becomes easier for the customers to drop it off at the location.

Rating:

2.0

We bought the truck back a day earlier, and told him about the gas gauge and the tank was more than half, he said they don’t reimburse for the day or gas.

Rating:

5.0

This location is awesome, and the employees were very helpful with my rental. I had difficulty trying to do it on my phone, but they helped me out. The person in the yard checking/handling the vehicles was amazing, and so was the employee behind the counter. Thank you very much for your help.

Rating:

2.0

Manager was not on top of it when I came in to get my reserved uhaul and was kind of a bitch

Rating:

2.0

The back door would get so stuck that I had to take it back to Uhaul in LA and then again to Uhaul in Nevada. What a waste of time, money, and gas. I made a reservation weeks in advance for a 15' truck. The day before they called to tell me they didn't have one. What's the point of making a reservation?! And I reserved a dolly. They told me I wasn't allowed to take a dolly one way so I had no dolly. Why would the website allow me to reserve a dolly when it had all of the details of my one-way trip. Why didn't they tell me on the phone the day before that I couldn't take a dolly when they told me they didn't have a truck?!

Rating:

3.0

Elevator didn’t work for over a year. I was on the 5th floor. That’s a problem, so I decided to leave.

Rating:

1.0

The manager of this location was below standard in every single way. From the first minute that I walked in the door, she was extremely condescending to me in every way, never listen to a single sentence I had to say without interrupting, and never considered any other point of view but her own with any perspective or situation during the entire rental process. She was beyond rude to me, and even mentioned a snide remark about white people in a conversation she had, which kind of told me that she just was a little racist and maybe that made it come out in one of our conversations. She overcharged me and then when I asked for a breakdown, she just sat silent, not wanting to answer me. It was quite childish, if you ask me. All In all, she was much more concerned about being right and her ego then she was about going above and beyond for a customer. Even if it was a customer of a color that she didn't like, or a customer that she might have disagreed with in some way. I'm not of the thought that customers are always right particularly, but they have to be at least treated like a normal human being and I wasn't even extended that much courtesy.

Rating:

5.0

Good job

Rating:

2.0

The elevator doesn’t work and I had to unload my things from the fifth floor. This elevator has been unusable for over a year very poor maintenance.

Rating:

5.0

Keep up the excellent work keep it up

Rating:

4.0

The manager and the staff are friendly, communicative and helpful. But the outstanding issue of the elevator not currently in operation is the biggest issue for me. I’m glad I’m only on the 3rd floor. But I can’t imagine being on the top floor and having to move your belongings up & down the stairwell. Other than the elevator this facility is great hands with current management.

Rating:

4.0

The U-Haul van was clean and in good condition, but somehow they screwed up the van number they gave me with another customers and there was mass confusion when I got back to the UHaul store. They did realize it was there mistake from the get go, and they gave me free mileage on the van (originally I was scheduled for a small truck— luckily the couch we were picking up for easily inside the van.). The agents working in the afternoon were very helpful, but the morning agent was confused and got my reservation mixed with the Korean guy in front of me who I was trying to help translate for— my wife is Korean & I am an ESL teacher, so I tried to help her understand him but somehow I think she thought I was him in their system.)

Rating:

2.0

The storage bathroom was often unclean and I had to request it be cleaned before I could use it or didn't use it at all. There is no AC or Heating in one area of the storage facility where my storage was located on the 1st floor, which made being in there very uncomfortable and unbearable. Upon move-out the garage like door to the storage dock wasn't working, so my movers had to work extra had and long to wheel all my stuff out on a cart to a side door on the other side of the storage facility. The manager needs Customer Service training in dealing with customers, she never smiles or greets anyone first and she makes visitors or customers feel unwelcomed with her demeanor. She would make a good manager, if she improved on these things, because I believe she works the best she can with the insufficient skills she has. I like her personally, but I think she lacks professional skills and character, which she can improve on. And, they changed to Access hours from anytime during business hours to only 2 hours at at time visits-leave-comeback-leave, etc., which was not what I agreed to when I rented my storage unit. Also, the storage I rented had mosquitos which ate me alive almost whenever I was in it. I wouldn't recommend this storage to anyone, until they fix ALL the issues I stated in this feedback.

Rating:

1.0

The truck was defective and not drivable and has been towed away on same day of pickup 10/25. I’ve been over charged for two extra days and wrong location drop off

Rating:

5.0

Tire light was on when we get this truck

Rating:

5.0

Everything was quick and easy. A big thumbs up.

Rating:

3.0

Make sure all vehicles have gas because I had to use my own money and was not compensated. The ladies at the front were kind at the initial rental.

Rating:

5.0

The lady who helped me was very professional

Rating:

1.0

Elevator never work, roaches everywhere, door to the unit close and nobody to help access.

Rating:

5.0

They were all really great over there. The manager Maria helped me in the morning. She was very kind and courteous. All the workers were really good. The guy in the morning helped take the verification pictures which I really appreciate. U-haul has a good crew over there. Thanks again

Rating:

5.0

The woman who checked me in went above and beyond. She was like super-woman. So many things were going on and she handled it with so much poise. I didn't catch her name, but I remember her mentioning her daughter is studying at USC. She deserves a bonus!!!

Rating:

5.0

This is may favorite location. If I ever have to rent a truck/van, I go here. There are closer uhaul locations, but the customer service here by far is the best. Thanks!

Rating:

5.0

This is my favorite location to rent from. The people who work there are fantastic!

Rating:

1.0

I am deeply disappointed with my experience at the U-Haul location in Downtown Los Angeles, situated on Arapahoe Street. I have been a valued customer since November 2023, occupying a unit there. However, I encountered significant inconvenience during the move of my belongings up five flights of stairs due to the elevator being inoperable. This forced me to discard all of my furniture as the mover was unable to transport the heavy items up and down the stairwell. Upon returning in October 2024 to retrieve my belongings from storage, I discovered that the elevator remained out of order. Despite this ongoing issue, I have not received any compensation for the inconvenience caused. Furthermore, I have not been offered any courtesy measures by U-Haul. My overall experience at this location has been profoundly disappointing.

Rating:

4.0

The people checking out vehicles need to be more careful to mark the gas at the right level not above where it is so that customers get charged a gas fee. That's shady dealings. The gas was at 1/8 and the guy checking me out must have marked 1/4 because I returned the vehicle with fuel on 1/8 but was charged $30 for fuel.

Rating:

2.0

Equipment was great. Guy cleaning the trucks and moving them up was friendly and helpful. The different guy who was there when we dropped the truck off was also friendly and helpful. The desk attendant when we picked up the truck clearly didn't want to be there and I will not go back because of it. The truck was great though.

Rating:

5.0

The lady who checked us in was SO nice and efficient. She’s only been there for 2 months she said but she did an amazing job and made what typically can be a stressful day start off in the nicest way. The gentleman who checked our vehicle back in was very nice and efficient as well.

Rating:

5.0

Everyone was nice very helpful.

Rating:

5.0

The manager at this location goes Above & Beyond! 10 Star service!

Rating:

5.0

Yes I would recommend my experience was smooth & staff was very helpful.

Rating:

4.0

All though my experience was fairly good, this storage unit had elevator problems all the time. The elevator is always broken which means when I needed to move things in or out I have to climb 3 flights of stairs.

Rating:

1.0

Maria Cash is a terrible manager. She is a liar and she try’s to intimidate you with false threats of your belongings. She gives out false information in hopes you will not do your research & catches an attitude when you find out that she made up the information to get you to stop asking questions. The elevator has been out for almost 2 years now with no date on repairs in site . This is an inconvenience giving the fact that my storage is on the 5th floor . This is literally the worst experience I’ve ever had with a storage unit . I would absolutely not recommend this U-Haul location. It is not worth the headache that you will encounter when dealing with the management Maria cash . All of the other staff seem to be nice but I can tell even the staff do not like her ways but they need employment and have to deal with her . I give this location a 1 star and Maria cash a 0 . I hope you guys take in consideration of the people you have running your business cause Maria cash is a sad excuse for a manager.

Rating:

5.0

Excellent service, i was very satisfied

Rating:

1.0

Many issues with physically accessing my unit due to the elevator constantly being down and, doors that were built on top of my initial unit doors. I had to break my couch to get it out of my unit because the doors they put on were smaller than when i moved it so the couch would not come out. Luckily i was throwing it out anyway. When i first rented the unit, the door was not properly aligned with the lock. I was told to lift the door with one hand and place the lock on and secure it with another. The man working at the time pinched my arm and told me to work out. I had so many issues with renting here and it felt pretty impossible to get a hold of anyone here. I would not recommend renting here and i am very glad that i was finally able to move out.

Rating:

4.0

Everything was perfect until, I came back to my storage/locker later at night (around 8pm) during “access hours” but I couldn’t get to my storage/locker. With nothing posted about it I had too leave, without being able to move my things into my storage/locker.

Rating:

1.0

I usually don’t do surveys but the customer service at this location was terrible. Very rude manager. The elevator at the facility hasn’t worked in a year. I had to carry my belongings up floor flights of stairs when I initially stored them. I had to carry them down when I left. Worst experience I’ve ever had and I’m not exaggerating. To top it off, the price of my unit increased while I was there. I will never use them again and would not recommend anyone else to.

Rating:

4.0

I’d like to give 5 start, cause the workers are greats persons and super nice service . The only problem for the storage is of 5 floors but not elevator working and they gave us the floor 5 , very hard hope they may available the elevator soon …

Rating:

3.0

There was a small communication issue when I moved out, but overall I had a decent experience. Los Angeles had a very wet winter (rain) last year and the roof to the building had a leak. The leak went onto my belongings (and other unit’s belongings on the 7th floor) and stained a $500 white sofa that I had in storage that I could no longer use. I would not recommend that anyone rent a unit on the 7th Floor because repairs to the roof may not have been completed from last winter.

Rating:

1.0

The elevator has been broken for several months. My unit was on the 5th floor, and I was never notified about the broken elevator. I had to spend 8 hours moving a 10x10 unit full of heavy boxes down 5 flights of stairs. I have a knee injury so this was extremely painful. It's been 2 days since the ordeal and I'm unable to walk properly. It's likely that this aggravated my injury. I'll need to return to the hospital for examination. Also, my unit was completely fenced in. They cut a small hole in the fence with bolt cutters, and I had to crawl in and out with my boxes. The woman at the facility was condescending and hostile, as if I was the one inconveniencing her. This experience was appalling.

Rating:

5.0

Really convenient and great services!!

Rating:

1.0

Worst experience with a uhaul facility EVER. The staff do not help you and are extremely rude. The hours they state you may access your unit are incorrect. 3times I went to access my unit and 3 times I was met with a locked facility. Even after verification of their hours with Maria Cash who is the manager…. Facility was locked. She is the worst manager EVER. I work in hospitality and this woman has ZERO skills when it comes to dealing with people…. I’m amazed they let this woman operate a facility. Her management skills truly shine in every employee. They are all rude, useless and have not a single care for the business they are employed for.

Rating:

5.0

The main boss lady was friendly and helpful. Good management !

Rating:

4.0

Be mindful that some downstairs storage cannot be accessed after office hours; storage access hours do not apply!

Rating:

5.0

Both women who helped were very kind!

Rating:

3.0

Unusually my pad lock was stolen.. how no one knows as there is no camera view on the row where my unit was located.. i know because i saw the monitor inside the office .. luckily nothing was stolen and the staff was fast on applying a loaner lock .. nonetheless i had to purchase another pad lock even though it was not anyone’s fault that somehow it was opened ..surprised and confused.. i do take some accountability in that i had forgotten to punch in and punch out.

Rating:

1.0

I came to the location at 9:15 to load my storage unit. My storage unit was in the area past the automatic sliding doors and those doors were LOCKED. I had spent money on a uhaul van to move the items. I was unable to move into my unit even though the facility is SUPPOSED to be open till 10pm. There was no one there at the facility to help.

Rating:

1.0

Manager Maria Cash doesn't get back with to you with answers.

Rating:

2.0

The elevator is out and. I had no idea in advance I had to pay someone to carry the items I brought upstairs SIX FLOORS I also had to go up and down the stairs several times to resolve issues unrelated to my payment. I spent 800 not knowing other renters have refused to pay. I paid in good faith believing the services I was paying for were still intact. The elevator situation is unacceptable and. U-Haul should consider closing this location or keep the facilities in order.

Rating:

1.0

Most inconvenient storage place. Elevator didn’t work for about a month. Not sure if it’s still down. But inconvenient for people trying to get stuff out and having to use the stairs. Also, locking us out of our units till someone from uhaul chopped off the fence

Rating:

3.0

Was told that my unit would be changed months prior. When moving out I was told that the doors weren’t changed in which I had to wait because the new frame was smaller than the original so I wasn’t able to even open my unit. So I had to postpone my move out date. Also, the elevator has been down for months and my unit was on the 3rd floor. The staff was nice

Rating:

2.0

With the exception of the young Latino male who closed my account for me yesterday, ALL interaction with Manager, Staff & Staff has been appalling! Attendant (vehicles) told me to street park while U-Haul vans were in 1 of the 4 spaces (I was unloading storage). Lot had no clients waiting - his reason: need to finish checking it in. Manager is unapproachable & told me to check out by taking pics - ONLY. I wanted to close the account on exit! Told me "no" that's not how it's done! Tidy premises. Was forced to take a unit OTHER than size I reserved & in the "access only during working hrs area (adjacent to interior "dock"). Do NOT recommend this location.

Rating:

1.0

the Rates are really high for small space

Rating:

3.0

I didn't like the fact that the units are separated by a fence. One of my boxes with small electronic parts fell and the unit next to mine may jabs some of my parts in it. Also, my TV tipped over and has a small scratch in the glass, now, which wouldn't have happened in the person probably living in the unit next to mine hadn't shaken the fence which slightly bumped what my TV was resting on. The elevator... the slowest elevator on earth. The ramp down to our cars... a pipe sticking out that I often bumped into and the pavement at the bottom of the ramp has a dip in it causing the cart to lean into it enough to make my stuff slide off the cart. The woman that works the office in Thursdays... wonderful. A very nice member of your staff. In fact, all of your staff that I had dealings with were very nice.

Rating:

4.0

The staff was helpful when questions were asked. The bathrooms could've been cleaned and filled with necessities also, there should be access to the dumpster as well.

Rating:

5.0

Wish could have used the garage opening during access hours would’ve been a lot easier

Rating:

3.0

The location I had to drop off my rental was definitely not the best location, and the biggest storage they had was very small for the truck I rented, I ended up renting a storage somewhere else. Overall, I had a good experience with U-Haul.

Rating:

5.0

Thanks U-Haul; I appreciate your professional service. God bless and keep you all safe from COVID-19+. And, "Happy New Year!" :).

Rating:

5.0

Staff were very Helpful!!

Rating:

1.0

Storage unit was found to be filled with copious amounts of rat droppings. Packing paper/boxes had been chewed through, peed on, defecated on...and in one case the decomposed skeletal remains of a mouse were stuck to the side of a box. Absolutely disgusting level of cleanliness at this facility and will not be recommending this location to anyone.

Rating:

5.0

Very friendly and helpful employees. Thank you

Rating:

5.0

Great work!

Rating:

5.0

The movers were great. Thank you U Haul

Rating:

1.0

Reserved Unit (size) not available, experienced counter help neglectful & it took over 30 minutes to reserve 2 smaller units WITH NO $ consideration. Furthermore, only units available are restricted to Office Hours Design flaw: cart to ramp & rate of incline ( both unnecessary & created hardship). Rental drop offs parked 4 deep on-line preventing access to the 1 (one I tell you!) off loading parkings space & 2 adjacent contained a Usual truck & trailer. Attendants non- responsive to a question after 40 minutes! Put me up against closing time. Can not recommend. Will not select the "convenience feature" of UHaul Storage again & will speak to others about this. (I was In uHaul rental, too!)

Rating:

5.0

OVERALL, IN MY EXPERIENCE, VERY GOOD!! LOVE THE LOCATION TOO👍

Rating:

4.0

I give it 4 stars only because I got stuck in the elevator on move-in. But the the staff is great. Manager Maria Cash was great, very helpful and understanding

Rating:

4.0

After going in an out of the storage unit every day for a week, I got to know a few of the staff members - Bruno, Brian and a Latino gentleman, who were helpful and friendly. I felt safe having them around when I left late at night and was happy they were there. The facility elevator was the slowest ever but I was happy that it was working while I was there. I was able to use the carts and dollies, which made life easier. I would recommend this Uhaul location to anyone who asked me.

Rating:

3.0

All good, except that the storage location where I rented was advertised as 24 hour access, and it was not. This caused issues collecting my belongings between my arrival and departure flights

Rating:

2.0

The area where my unit was located was dark and unsanitary

Rating:

5.0

I was quite happy

Rating:

1.0

I checked in and there were homeless people who have storage units there standing by for me to take things up to unit in order to try and take my things. I moved my things out three days after I moved in and I continue to get a bill and calls about payment until today saying sorry to see you go. I called and walked in person the day I checked out to let the manager know. Please clear me out because I have proof including email of my checkout

Rating:

5.0

I really appreciate the workers who helped me. A woman and African American man. I will be back and recommend all my friends here

Rating:

1.0

I keep going back and forth with my reservation and on my drop of location was switched twice with out me knowing and I had to go to another place from downtown where my storage was to Culver City and I was still charge a late fee and I had to pay for a Lyft to go back to my storage

Rating:

1.0

The elevator is broken, and no one cared to call ahead and say that I would have to walk up 6 flights of stairs to move. Sooooo messed up to not let someone know the elevator is broken, very cruel.

Rating:

5.0

The manager, Yolanda, was extremely helpfull as well as all her staff. Great location to work with.

Rating:

5.0

Extremely Helpfull!!!

Rating:

5.0

Me atendieron muy amablemente

Rating:

4.0

The first day, the lady was a little rude. The last day, she was cool.

Rating:

5.0

Was so pleasantly surprised by how easy it was to use this facility and how clean it was. Would recommend.

Rating:

1.0

It’s your people that make things happen both the latina woman in general morning and the black woman in the afternoon did their best under the circumstances. In the afternoon the black young woman was such a sweetheart with no one to help her in the overlapping time. She was a one woman show he jeopardizing her safety and any theft.

Rating:

3.0

The lady at the front counter was very very rude when I walked up to the counter. Then when I tried to return the lock that I didn't need, she would not find a way to give me a refund.

Rating:

5.0

Super clean! Very helpful staff.

Rating:

5.0

The staff was amazing. They helped me set up my unit and ultimately cancel it when the time was right. Appreciate all of their help and want to thank their team!

Rating:

5.0

Inexpensive, excellent service, good location if you are close to downtown.

Rating:

5.0

This is an excellent indoor storage facility. Highly recommend.

Rating:

5.0

Yolanda Martinez the manager is an amazing human. She was so helpful.

Rating:

5.0

Did everything we needed it to do for the period of time we needed it. Thank you

Rating:

4.0

Love the accessibility hours

Rating:

5.0

Great location

Rating:

5.0

Yolanda made the experience superior. Great customer service skills and heart.

Rating:

5.0

The staff told me they closed at 10pm and there was no access to my storage and I drove overthere for nothing

Rating:

1.0

This was by far my worst moving experience and one that could have been avoided/made less stressful with clearer communication and assistance. I chose this location based on the U-Haul website upon searching for a specific climate-controlled storage space. This location showed as having only 1 left, so I called the 1-800 number immediately and made the reservation for it, noting that we needed a truck as well, referencing the one-month free. Upon arrival during moving day (where we then had to take the rest of our stuff with us on a two-hour drive), I noted the deal to the staff member who flat out said it would not be honored as it didn't apply to our rental (even though we verified everything over the phone). Not only that but our rate was different than what we were quoted, even though I had a confirmation e-mail with our reservation and rate. This all seemed suspicious but we had to get going with the move, so I resigned to having to deal with it the next day over the phone. I was then given my key card and tried to get to our storage room. Our key card didn't work (the rep told me it takes a few minutes -- but it ended up not working the whole time). When we got to our floor, it was hot and damp (clearly not climate controlled) and the storage did not match what we saw online. Instead of private rooms, they storage areas were cages where you could see everything inside AND the chain linked fences had openings in them. I looked at the receipt the staff member printed out for me and it said "No Climate". At this point, it was a comedy of errors. I went back down and even the staff member said this was all wrong but there was nothing she could do. We finished our move, reluctantly leaving our stuff in a cage without climate control (luckily we sold our refrigerator last minute the day before, otherwise it would be in there now). As directed, I called the GM the next day to try and have this amended somehow. Though Yolanda verified that we actually did qualify for the one month free, there was nothing that could be done about the change in reservation. Apparently, even though you reserve ahead of time -- it is still on a first come, first serve basis IN PERSON (which makes no sense, why would you show on your website that you only have "1 left" when making a reservation; that implies you are snatching up the last available spot for that specific category you checked off during your search -- in our case, climate control). Yolanda apparently honored our initial rate with a monthly discount to match (though we have yet to receive email confirmation) and now have to wait and see if a climate controlled room opens up, which we then can only confirm in person. A move is stressful already and was only made more so by a flawed reservation system and lackluster staff that, while friendly, failed to make things right during our move. I would not recommend this storage facility (or U-Haul for that matter) to anyone.

Rating:

5.0

My Uhaul storage experience was great! Everyone I interacted with was extremely helpful, especially the manager Yolanda. The facility was clean and felt very secure and safe.

Rating:

5.0

Clean facility. Clean storage unit. Was able to come in and out as needed with no issues. Friendly staff. Carts readily available for transporting loads back and forth. Convenient location off the freeway. I would recommend.

Rating:

5.0

The employee who helped me was a lady named Anesia and she was very polite and very attentive and she seemed like someone I would be proud to call my friend, sister, spouse, etc. If this comment is actually being read and there’s a way to do this, please let her know she does a good job.

Rating:

3.0

Tried to access the unit there was no one in the store only one person at the counter and he said he was busy even tho nobody was there

Rating:

5.0

Expensive

Rating:

4.0

Staff was nice and helpful. Couldn't have asked for more

Rating:

5.0

Staff very helpful.

Rating:

4.0

My overall experience was pleasant!!

Rating:

1.0

my unit was broken into & I wasnt notified until days later.They pulled other unit personal belonging into my unit and I notified staff everyday for days and no one retrieved them.I want my money back

Rating:

1.0

They continuously have made mistakes on my ubox order and cancelled it 3 times on me for no reason. I needed everything shipped before the end of the month of september and nothing has shipped yet

Rating:

5.0

The staff were very kind and helpful and when I had a question about my account went out of their way to call their supervisor who had the day off and answer my question that same day.

Rating:

5.0

perfect place

Rating:

2.0

First, the unit they gave me had stuff in it. They gave me a new one on a different floor. Second, it had a lock on it. Third, I couldn't access the previous floor where my stuff was. 5 trips to desk

Rating:

5.0

You did an excellent job , handing it to me on a platter , is something you just don't see anymore.

Rating:

3.0

Fair prices & has cameras but didn’t like that the parking lot is always crowded with uhaul trucks & makes it very difficult to load and unload. Old squeaky elevators & very crowded inside the place.

Rating:

3.0

Customer Service was excellent. U-haul corporate really needs to get another elevator inside the building, or upgrade their current one. It's ridiculous how often it breaks down. Thanks.

Rating:

5.0

Great service

Rating:

4.0

Yolanda was particularly helpful and friendly. Thanks Yolanda!!! The guys around the facility also SOOOOOO helpful and kind.

Rating:

1.0

My boyfriend and I arrived 15 minutes early for my reserved time and we ended up waiting 45 minutes before anything was even ready, and the location did not appear to be very busy. When I finally got

Rating:

3.0

Unfortunately the u-box wasn’t ready when we got there and the elevator was broken, but we persevered! Yolanda helped us check in, she made an ugly process easy! Give that woman a raise!

Rating:

5.0

Excellent customer service

Rating:

3.0

Chose5x5 unit because larger units constructed of open fencing material, like cages.They lacked privacy(belongings visible),didn't seem secure,fencing material could easily be cut.Didn't fit my needs.

Rating:

3.0

There is absolutely no customer service here. Any time I asked Yolanda a question, it seemed like I was bothering her. The facility is clean and secure, but they need to work on service.

Rating:

2.0

This location is extremely understaffed. The location is small, and it lacks basic coordination. The workers did the best they could with the limited manpower; ALLOCATE MORE PAYROLL!

Rating:

5.0

I never visited the facility so none of this counts but I thought everyone at U-Haul was super helpful so 5 stars all around.

Rating:

5.0

I absolutely love the staff. They were so welcoming and helping. Bless their hearts!!! I would recommend this facility because of their amazing employes!!!!!!!

Rating:

4.0

It was great!

Rating:

5.0

Good service

Rating:

4.0

Great help

Rating:

2.0

Invonv

Rating:

1.0

Not a single person I had any communication with that worked at the location in which my belongings were stored was the least bit helpful or friendly. Several items were damaged beyond repair.

Rating:

5.0

Vincent/Victor? Apology I don’t remember the name, was very helpful in getting what I needed accomplished, thank you.

Rating:

5.0

From starting my move from Charlotte, North Carolina to Los Angeles, U-Haul has been extremely helpful and affordable. Two unexpected events on the road here were handled quickly and "painlessly".

Rating:

5.0

A place trustworthy to leave my valuables. Will consider in the future and will recommend to others.

Rating:

5.0

GREAT SERVICE

Rating:

4.0

Great experience renting and accessing my u-box.

Rating:

5.0

no comment

Rating:

5.0

None

Rating:

5.0

Friendly staff, I was in and out. Thanks!

Rating:

5.0

Great service provided over the many years I've patronized Downtown U-Haul by Ray and Yolanda and a wonderful team. Big thank yous to you all. - I'll be back!

Rating:

4.0

Good service

Rating:

5.0

Great service!

Rating:

5.0

Great service!

Rating:

5.0

Good music

Rating:

5.0

The hours are really hard to make when you work in Los Angeles. The hours are only 7 to 7 on week days. I know other storage facilities open much later. But other than that it is good.

Rating:

1.0

poor customer service and organization

Rating:

2.0

Close a customer's account when they actually hand in the key and say please close my account. No one wants to be charged another 150 dollars for no reason other than an employee's laziness.

Rating:

4.0

Appreciated always have a person answer the phone and their flexibility with accessing my u-Box.

Rating:

2.0

I used u-haul to transport a ubox from RI to los angeles. Trying to schedule unloading of the ubox took about 2 hours of my time and multiple phone calls. Staff were unprofessional at this location.

Rating:

3.0

Everything about this facility was fine except for the HIGH COST. It's just a cage with a lock, not Fort Knox

Rating:

5.0

The staff is stellar!

Rating:

5.0

Helped me out multiple times, first by getting me a larger storage unit then when I forgot my security card, great service. Thank you!

Rating:

5.0

Thanks to the manager, Yolanda, excellent job I appreciate her service