The main boss lady was friendly and helpful. Good management !
Zechariah M. | Overall ExperienceSelf Storage Units in Los Angeles, CA, 90006
U-Haul Moving & Storage of Downtown
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 3.5 Average Customer Rating
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Be mindful that some downstairs storage cannot be accessed after office hours; storage access hours do not apply!
Reese D. | Overall ExperienceBoth women who helped were very kind!
Zechariah M. | First ImpressionsUnusually my pad lock was stolen.. how no one knows as there is no camera view on the row where my unit was located.. i know because i saw the monitor inside the office .. luckily nothing was stolen and the staff was fast on applying a loaner lock .. nonetheless i had to purchase another pad lock even though it was not anyone’s fault that somehow it was opened ..surprised and confused.. i do take some accountability in that i had forgotten to punch in and punch out.
PAUL O. | Overall ExperienceI came to the location at 9:15 to load my storage unit. My storage unit was in the area past the automatic sliding doors and those doors were LOCKED. I had spent money on a uhaul van to move the items. I was unable to move into my unit even though the facility is SUPPOSED to be open till 10pm. There was no one there at the facility to help.
Gordon A. | Online Move InManager Maria Cash doesn't get back with to you with answers.
Marisa F. | Overall ExperienceThe elevator is out and. I had no idea in advance I had to pay someone to carry the items I brought upstairs SIX FLOORS I also had to go up and down the stairs several times to resolve issues unrelated to my payment. I spent 800 not knowing other renters have refused to pay. I paid in good faith believing the services I was paying for were still intact. The elevator situation is unacceptable and. U-Haul should consider closing this location or keep the facilities in order.
Latosha S. | First ImpressionsMost inconvenient storage place. Elevator didn’t work for about a month. Not sure if it’s still down. But inconvenient for people trying to get stuff out and having to use the stairs. Also, locking us out of our units till someone from uhaul chopped off the fence
JIM O. | Overall ExperienceWas told that my unit would be changed months prior. When moving out I was told that the doors weren’t changed in which I had to wait because the new frame was smaller than the original so I wasn’t able to even open my unit. So I had to postpone my move out date. Also, the elevator has been down for months and my unit was on the 3rd floor. The staff was nice
RICHARD T. | Overall ExperienceWith the exception of the young Latino male who closed my account for me yesterday, ALL interaction with Manager, Staff & Staff has been appalling! Attendant (vehicles) told me to street park while U-Haul vans were in 1 of the 4 spaces (I was unloading storage). Lot had no clients waiting - his reason: need to finish checking it in. Manager is unapproachable & told me to check out by taking pics - ONLY. I wanted to close the account on exit! Told me "no" that's not how it's done! Tidy premises. Was forced to take a unit OTHER than size I reserved & in the "access only during working hrs area (adjacent to interior "dock"). Do NOT recommend this location.
Lisa H. | Overall Experiencethe Rates are really high for small space
JARRED C. | Overall ExperienceI didn't like the fact that the units are separated by a fence. One of my boxes with small electronic parts fell and the unit next to mine may jabs some of my parts in it. Also, my TV tipped over and has a small scratch in the glass, now, which wouldn't have happened in the person probably living in the unit next to mine hadn't shaken the fence which slightly bumped what my TV was resting on. The elevator... the slowest elevator on earth. The ramp down to our cars... a pipe sticking out that I often bumped into and the pavement at the bottom of the ramp has a dip in it causing the cart to lean into it enough to make my stuff slide off the cart. The woman that works the office in Thursdays... wonderful. A very nice member of your staff. In fact, all of your staff that I had dealings with were very nice.
Stephen F. | Overall ExperienceThe staff was helpful when questions were asked. The bathrooms could've been cleaned and filled with necessities also, there should be access to the dumpster as well.
FELEICIA M. | Overall ExperienceWish could have used the garage opening during access hours would’ve been a lot easier
Yasmene J. | First ImpressionsThe location I had to drop off my rental was definitely not the best location, and the biggest storage they had was very small for the truck I rented, I ended up renting a storage somewhere else. Overall, I had a good experience with U-Haul.
Teresa B. | Overall ExperienceThanks U-Haul; I appreciate your professional service. God bless and keep you all safe from COVID-19+. And, "Happy New Year!" :).
Lisa M. | First ImpressionsStaff were very Helpful!!
Isael V. | Overall ExperienceStorage unit was found to be filled with copious amounts of rat droppings. Packing paper/boxes had been chewed through, peed on, defecated on...and in one case the decomposed skeletal remains of a mouse were stuck to the side of a box. Absolutely disgusting level of cleanliness at this facility and will not be recommending this location to anyone.
SHOHREH S. | Overall ExperienceVery friendly and helpful employees. Thank you
John J. | Overall Experience