I appreciate the staff’s conduct and professionalism is outstanding.. thank you all
leonel m | Overall ExperienceSelf Storage Units in Los Angeles, CA, 90006
U-Haul Moving & Storage of Downtown
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- 3.5 Average Customer Rating
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older storage unit - price increases every year - area surrounding is not great - you guys removed/updated the old doors but never said anything - elevator is old
LINDA Q | Overall ExperienceThe employees/african American where acting kinda funny and forgot to give me my contract so idk but something was off w the employesss respectfully SS
EDGAR R | First ImpressionsI had my belongings stolen after I was given a date to pay my storage unit which I had been paying on for over 3years..store manager Maria Cash 1836 Arapahoe st. Los Angeles Ca
Corey G | Overall ExperienceEveryone was very hospitable and kind to me yesterday (5/21/26) upon moving into my storage. I also really appreciate how knowledgeable everyone was. Thank you to the folks at the Arapahoe location!
NEHEMIAH R | First ImpressionsEverything was great, the only issue I have is that the elevator was incredibly slow. As my unit was on the 6th floor, standing in or waiting for the elevator took up the majority of my loading/unloading time.
Wein H | Overall Experienceshort use but everything was great
JASON L | Overall Experienceexcellent customer service, I was recognized on sight and appreciated the assistance during an extremely difficult time.
LAVERNE K | Overall ExperienceMaria Cash was/is so helpful and she keeps the front area tidy as well.
Schaharzad P | Overall ExperienceMy entire U-HAUL adventure was a nightmare, but the last 2 fatalities attempted to correct the errors.
Dominique B | First ImpressionsVery Professional... Great Costumer Service
SILVESTER C | Overall ExperienceManager at location was rude and non helpful initially. I felt bullied having the manger confront me about the customer complaint I filed against her.
DARNELL R | Online Move InI had a wonderful experience even though I came into some financial difficulties Maria the manager was completely understanding and helpful and worked with me. I appreciate the staff and would definitely recommend friends and family to rent here.
Guillermo F | Overall ExperienceThey helped me out with whatever I need really appreciate everything they did.
Artis C | Overall ExperienceChris and Maria at my facility was awesome and helpful.
Frances G | First ImpressionsPicking up the U-Haul truck in Fresno was simple and professional. I spoke with the manager Keith and he helped me setup a return location for the truck I rented. I arrived to the drop off location at Arapahoe in Los Angeles and the manger Maria was very unprofessional and rude!!?? My drop off was at 7:15am. I was there at 6:30am before Maria and anyone except an other worker that had took the keys to the truck and parking it to check it in at 6:58am. Maria took two customers that came in after me that made me wait past my 7:15am drop off time. Maria then tries to charge me for an extra day on the truck rental? I then called U-haul customer service and they looked into everything and had her reverse the charge while I waited. Maria was very upset and confrontational?? I have been using U-Haul for around 40 years and will continue due to the overall ratio of people at U-Haul were great!
Raoul V | Overall ExperienceThe staff here was very patient with me. When there was an issue, they addressed it. I will definitely use them again as need/suggest them to a friend. I apologize for my frequent late payments. When I paid my bill/the lock was removed immediately. A Special Thanks to Maria & her Team!
La S | Overall Experience