Customer Reviews for U-Haul Moving & Storage of Downtown

Rating:

5.0

Thank you SO much for your help! Y’all were awesome!

Rating:

4.0

Vehicle was ready for me when I arrived; gave me a quick update of how to use the vehicle; i.e. how to turn on, adjust mirrors,, etc. Was much appreciated as I had not driven this type of vehicle before. All went well on return also.

Rating:

5.0

Equipment drop-off could not have been easier/better. Great job!

Rating:

5.0

Yasmine and that guy that worked with her on Sunday, April 7, were amazing. Seriously!

Rating:

4.0

Parking at this location is very limited.

Rating:

5.0

Awesome customer service!. Walked in and out inside of 10 minutes

Rating:

5.0

Staff was very helpful

Rating:

2.0

The trick can was filthy and smelly. The staff at the facility were not engaged. The gas tank was half full. No easy loading ramp you advertise so much about. No loading ramp on truck I rented.

Rating:

3.0

Not enough carts and when I asked about them to the staff it was like they couldn’t even help me

Rating:

2.0

There was no code to scan to turn the truck in as indicated on the app.

Rating:

3.0

Make sure the truck is clean.

Rating:

4.0

My only concern was the lack of a working elevator. It has been out of service, that I am aware of since December of 2023.

Rating:

3.0

The staff is rude and unfriendly, specifically, the guy that inspected it when I returned it. The truck had transmission issues so it didn't drive well. The truck didn't appear to be well maintained.

Rating:

5.0

Overall great! Easy to pick up and drop off. Helped get the job done!

Rating:

2.0

My truck was taken by an employee even though I had a reservation, I waited 30+ minutes with no truck.

Rating:

5.0

Rodnai is the best. Customer service 10/10! She was very helpful all 3-4 days I got to work with her.

Rating:

5.0

The employees were super helpful.

Rating:

1.0

I returned the truck with the gas on the same level I rented it. Got charged a refill fee anyway. Sent in the photos confirming the pickup and drop off gas levels. No reply. It was literally on E when I checked it out, so there’s no way I could actually make it there and return it with a lower fuel level. The worst kind of BS upcharging.

Rating:

5.0

Next level customer service!

Rating:

4.0

The location is great, and the staff member (a woman) who checked me in was competent and efficient.

Rating:

5.0

Staff were fast and friendly. Thank you!

Rating:

3.0

Truck was not backed in, so I had to do the backing up to get out. The cab of the truck was stained by coffee and smelled of smoke. I would have asked for another truck, but was running late and the motor was running smoothly.

Rating:

4.0

Nothing. It was actually a good experience overall. Rondai was great! very funny and personable.

Rating:

4.0

The trailer didn’t have a jack so it was very difficult to get off the hitch.

Rating:

5.0

My belongings were present since after pandemic. Much change has occurred and financially it was challenging till I upped my skillsets and took a different route. Yet as Rodnai, a residing Manager at the location stated, “it takes a think.” It truly does. Yet through the ups and downs her and upper management worked with me and I’m thankful for the grace. The place is clean and well lit. The issues were untimely like the elevator yet other than that they are clear about the rules. Thank you as I move forward to my next journey. Brooklyn/Virginia now TN. No more storages for me for a long time if at all.,

Rating:

5.0

Great service at 716 factual blvd Raleigh Location. The guy deserves a raise. Handled many customers on his own. Seemed like he was the only one working there.

Rating:

4.0

I enjoyed that upon return I was simply able to hand the keys over and leave, no need to fill out a bunch of extra paperwork or forms

Rating:

4.0

Other than a few extra minutes involved in the rental process, the technology, service, speed of check out, and quality of trailers and trucks I rented in the past including the recent 4x8 trailer are fantastic. The manager at this location is top notch.

Rating:

4.0

U-Haul computer system was down so we had to wait to rent

Rating:

5.0

Excellent friendly service ! Will use again!

Rating:

4.0

Better customer service not very friendly and in bad moods

Rating:

2.0

The equipment I pre-reserved wasn’t available. We booked our equipment several weeks in advance. No one contacted us ahead of time to let us know. When I asked the employees there about a possible solution they suggested we drive 15 more minutes away on moving day to get the equipment there. Once we got to that store, we had to start from scratch with a new reservation. Lastly the truck we got had mechanical errors and didn’t seem safe to drive. My husband agreed.

Rating:

4.0

I will say the truck I rented was very old with over 130,000 miles on it, so it was a little finicky but everything worked.

Rating:

4.0

Excellent customer service. We will definitely return for 2-3 more trips plus supplies.

Rating:

2.0

I reserved doleys and when I went to pick up my equipment they said they didn’t have any. The point of a reservation is to reserve equipment. The people at the front desk were not helpful at all with the situation and it was incredibly frustrating.

Rating:

2.0

Dirty rentable boxes that had dirt and previous labels still stuck on them. When I called the store the girl was very nonchalant

Rating:

5.0

Nothing. Return of my vehicle was effortless and to the point.

Rating:

2.0

Arrived for mobile check in and phone would not recognize the location. Went inside. I reserved an appliance dolly over 1 month ago. The worker told me that they did not have any Dollie’s at all. What is the point of the reservation for equipment when you do not reserve the equipment, at minimum you need to call me 24 hours beforehand. Moving appliances without the dollie drastically changes the schedule and ease of moving. I’ll be using Penske from now on.

Rating:

5.0

My experience was literally perfect. I hate I forgot the store manager name but she was phenomenal! She went above and beyond and was kind and cherry through it all. I’ve noticed a decline in customer service in general in the business world after Covid, so this one experience was amazing and made my move that more simple.

Rating:

5.0

Very friendly and extremely helpful. Great customer service. Drop off was very easy.

Rating:

5.0

Great service

Rating:

2.0

I was told that I would get my money back from a “hold” & I never received it back.

Rating:

5.0

The service crew was amazing! Very knowledgeable and friendly. Thank you

Rating:

1.0

When the U-Haul truck was provided requirements for returning with applicable fuel. Filled the truck up and was still charged an excess that was proportionate to the mileage driven. When I asked, they had no clue and never check the truck, but just charged me.

Rating:

5.0

Easiest and most convenient drop off ever!

Rating:

1.0

The GM was on the phone with someone and was clearly getting annoyed with them, which she then took out on me when I was simply asking questions about my rental. She was rude and impatient. I will absolutely not ever use this location again.

Rating:

5.0

Excellent service!!!

Rating:

3.0

The equipment dashboard indicated in print that it was time for an oil change. I've never seen that before. I can honestly say their was small trash and even a freezer bag left over from previous retail. I call afterwards to find out what the Environmental Fee consisted of or covered. I was told it was a fee that they charged. WOW.. really! Then she said she would ask her manager. A male answered later to tell me that it was only a dollar. Wow... Question still not answered. He told me that there was a box in the app to check that would give me the answer. I find it odd that employees don't know what or how to answer that question. I wouldn't rest until I learned the answer to better represent my company... obviously I am old-school when doing your best meant something.

Rating:

3.0

Overall the experience went well. Although I would recommend and use this place again I highly suggest the employees clean the inside of the vans. The van I rented was not clean and had a bad odor. I had to wipe it down with a lot of Lysol wipes. I highly suggest keeping the inside clean where people frequent to maintain sanitation.

Rating:

1.0

Minimal contact was made prior to selling my unit at public sell. I understand that due to circumstances beyond your control my account was severely delinquent. And without going into details I'll simply my circumstances changed for the worse to make it such. However it would have been greatly appreciated and better for all parties involved had I been given more of an opportunity to rectify the situation.

Rating:

3.0

The uhaul app doesn't work well for android. Clean windshield would also be nice. Better side mirror adjustability would be helpful as well.

Rating:

1.0

They forgot my equipment dolly, still charged me for it, and made my day exponentially harder.

Rating:

1.0

When I went to return the truck, about a half hour before the store closed on 1/13 the boy at the front desk who was playing on his phone refused to help me. This is before the store closed!! Instead, he pointed me to the after hours kiosk. It took me another 15-20 minutes to figure that out. In addition to that, I was charged an additional amount for the time overage. If it takes 20 minutes to return the vehicle once you’re at U-Haul, the customer should not be responsible for that fee. I will never come back to this location and I’ll probably never use U-Haul again.

Rating:

5.0

The GM is awesome. I’ve moved a few times in the area over the years and I learned that this location is the best. She always makes the experience seamless.

Rating:

4.0

Everything was fine. Trailer was changed without any questions, even a hand truck was added to the order in the next day

Rating:

3.0

There was only 1 cart at the facility and most times someone was using it. I left and went to another facility CubeSmart on Glenwood Avenue and they have four carts much more convenient and I’m happy now please purchase carts for your clients in the future because I’ll never go there again. Moving is stressful and that makes it even more stressful when you don’t even have a cart to use.

Rating:

5.0

Great Team!! Always helpful and friendly!!

Rating:

3.0

Carts are never available and customer service needs to be better treat all customers the same.

Rating:

5.0

Yazmin helped my father and I get our stuff out of the unit and it was an amazing help to us. Wouldn’t haven’t been able to do so without her!

Rating:

5.0

This location is absolutely the best Uhaul location. The staff is incredible and the facility is very clean.

Rating:

2.0

There was marijuana smoke in the hallways frequently. People were living in some the units IMO.

Rating:

4.0

The only issue I had was that there were U-Haul Trucks in the parking spaces closest to the ramp for loading from and into cars. We had to park a distance away from the storage building doors to load our trailer. Also, a semi trailer parked in front of the U-Haul Trucks, blocking both access to the storage building and the exit to the facility.

Rating:

5.0

Appreciated the friendliness of the staff assisting us with the move-in.

Rating:

3.0

There is a desperate need for 2-3 more flat carts. The demand is great and many times no carts are available except those with rails. no

Rating:

5.0

Absolutely 100% recommend. I was directed to another location that were very rude . Once I arrive she took care of everything that we needed. Outstanding customer service.

Rating:

5.0

Great customer Service. Very clean storage space. I will definitely use U-Haul’s storage’s again in the future if needed and also promote they’re business.

Rating:

5.0

Friendly and helpful staff.

Rating:

3.0

The day I arrived at the store, they were terribly understaffed. Several rentals returned, and one perso. To process them.

Rating:

4.0

After some code and alarm issues we were able to get in. I will say it would be helpful to have more moving carts. It was kind of busy yesterday and we were only able to secure a carpet cart vs a flat one which made it hard to move the heavier items.

Rating:

5.0

The UHaul Staff members were always available and helpful when I had questions. Thank you. JoAnn Biegler

Rating:

4.0

Everything was seamless until I got to my unit and found that it already had a lock on it. So Kai helped me find a unit that was unoccupied in only a minute or two and that was that. Not at all inconvenient but interesting that the unit assigned to me was already in use. Regardless I will be using the location again in the future because of its accessibility and convenience.

Rating:

5.0

Craig Edwards and Kali were great!!!! the whole staff were very helpful!!!!! Strongly recommend this U-Haul it franchise!!!

Rating:

4.0

Initially the alarm would trigger once we removed the tag on the door. We even attempted to use our sign in number at the loading dock and it said we weren’t checked in , even though we had just checked in. We went back to the office and checked in again. Thank you for the help and assistance.

Rating:

5.0

Shawn at the 716 Capital Boulevard location was extremely helpful, he went out of his way to make sure I had what I needed. Give this man a raise, people like him are hard to come by!!

Rating:

5.0

Was unable to access the restroom 🚺 on many trips to your facility. That's big deal for older population.

Rating:

4.0

Rodnai the manager was awesome. Helped me so much with everything after no reservations were found. Took great care of me.

Rating:

5.0

The Manager Rodnai Drew was extremely professional and very service oriented. We all thank her for her good work.

Rating:

5.0

Good

Rating:

4.0

Rodnai and her crew get a 👍 thumbs up from me.

Rating:

5.0

Rodnai and her crew are the best. My experience has been above excellent. I will miss calling to make my payments over the phone.They have all been friendly, respectful, and they treat you like family. They are all great 😊

Rating:

5.0

Thank you for an easy move in

Rating:

5.0

Good Storage Facility

Rating:

5.0

They were very helpful..

Rating:

4.0

This is an under staffed facility that id ran in a professional manner could be very profitable. Lot of average attitudes at this locations.

Rating:

5.0

Excellent!

Rating:

5.0

Hi, Ronae one of the managers she gave the most excellent customer service, she was very helpful in assisting me with my unit. I will definitely refer customers her way. I have to say I had a over all great experience with all the staff there, They really made me feel welcome and giving me great customer service there. I highly recommend this storage facility for your storage needs!!!

Rating:

1.0

My units lights were out. Single elevator had issues. Slide lock on unit was faulty. Hours were odd and larger doors were locked early.

Rating:

5.0

I have moved and used Uhaul at least 100 times and this is the best service and facility I have been to. I left my wallet in the truck and they got it back to me. They have always been timely and friendly.

Rating:

1.0

The 10x10x10 storage that I paid for was occupied. I was refused a refund. I had to rearrange my move to accommodate using the smaller 5x10 unit.

Rating:

2.0

Worst experience with uhaul I’ve ever had. Will never use Uhaul again. Card was fraudulently used and even with a police report the office wouldn’t work with me to get funds returned. Had to go through credit card company to get money returned.

Rating:

1.0

Lost all my stuff was told I would’ve contacted back never was contacted back

Rating:

5.0

Rodnai Drew the General Manager was wonderful and extremely informative helped me choose the right size storage unit before it was too late. Thank you so much!!!

Rating:

5.0

Staff had good customer service.

Rating:

3.0

The process of checking in and checking out was not well expressed and office staff wasn't very helpful at explaining it.

Rating:

5.0

I have been a U-Haul customer at many locations. This location is very convenient to moving and staying in Raleigh. I also would like to thank the staff. They were always on point, friendly and attentive to my needs as a customer. Thanks, Hans 👍

Rating:

5.0

I had the best customer service here. Craig and Rodnai were very helpful getting my auto transport checked in and stored. They got me setup with storage. Craig found my wallet and cell phone after I left it in the truck and got it to me. I really couldn't have moved without their help and I appreciate it!

Rating:

4.0

Very helpful, friendly and informative. At this point, it's hard to say enough good things about the facility and personnel.

Rating:

2.0

Hinge that locks door stuck- was able to get open but doesn't properly close to lock. Communication that large door won't open past 7 not clear- making move in stressful and inconvenient- can't fit large pieces though small door.

Rating:

5.0

The staff at this location was the best. Especially Jasmine she went above and beyond to help me. Everyone on this staff is extremely pleasant and helpful

Rating:

2.0

Unclear that you have to access an alarm keypad on the other side of the building before being able to key in at the access door. Sat on customer service line 30 min before figuring it out. The wide sliding doors weren't working, had to struggle to fit carts of boxes though tight single door with heavy door continuously closing into cart - quite a struggle. Generally messy common areas.

Rating:

2.0

Was lied to about 1st month being free. Was lied to about storage unit size. Location was understaffed. I haul customer support lied to me

Rating:

5.0

Everything was clean and easy to access. Really appreciate the carts being free. The staff is super helpful.

Rating:

1.0

Got charged for a unit that wasn’t available. Could not get another unit since the storage facility was full. Need a refund.

Rating:

4.0

The rental rate was a little higher than expected. Other than that it was very nice & I would recommend ur location to my friends & family.

Rating:

1.0

I was never informed on how to move out when I was done with my storage and was charged for an extra month.

Rating:

5.0

When I came I was pressed for time and aggravated from a conversation I had with a woman on the phone from the 1800 Go Uhaul number. This woman seemed to not want to help me at all and was only seemed interested in rushing me off the phone. When I arrived at the locations I explained to Jazmyne Howard and Zeek that I was pressed for time and needed to catch a flight. Jasmine was so courteous and went above and beyond to help me. She made sure I had a unit that was close to the front so that I could off load quickly then accommodated me and help me change my drop off location so that I wouldn’t be anymore pressed for time than I already was. It was only because of her help and professionalism that I was able to make my flight.

Rating:

5.0

The girl at the counter who helped me initially and took my payment was helpful and genuinely friendly. The three men working were also very friendly and helpful. Great staff.

Rating:

2.0

I arrived just before office closing after a 6+ hour drive only to be told that the 10x10 unit I reserved 1.5 months ago wasn’t available, and that no 10x10 units were available. I had even called ahead that day to confirm hours and availability, since I had movers coming in. After pleading with the employee, he magically found an available unit and granted me access. However, once the employees leave at 7pm on Saturday, the sliding doors to the storage unit are locked, which makes moving in a uhaul truck full of belongings very difficult. I had to again plead with the employees to keep it open for 15 minutes so we could get the bulky items out that wouldn’t fit through the side manual door. No where does it say on the storage site’s website that the sliding doors (main access) aren’t usable after the office closes. Saying it’s accessible til 10pm but not mentioning that piece is very misleading and unhelpful.

Rating:

5.0

Thank you

Rating:

5.0

The location is perfect. Employees knowledgeable and efficient but most of all friendly and fun.

Rating:

5.0

The person helping us was awesome! Really efficient and extremely helpful!

Rating:

5.0

The staff were great. Nice facility and people.

Rating:

5.0

Wonderful

Rating:

5.0

Staff was nice and helpful

Rating:

5.0

Wonderful

Rating:

2.0

I reserved a lock. I did not receive it. Desk staff was very unhelpful.

Rating:

5.0

Good customer service

Rating:

5.0

I had a great experience with the two ladies that helped me.

Rating:

5.0

The staff was excellent. They really helped me get out of there with no problems.

Rating:

4.0

No lock in unit

Rating:

5.0

The staff(I don't remember her name but she work Saturday morning on 11/6 @ 716 Capital blvd) was so so nice and helpful and quickly resolved the problem and was very professional. With that type of person working for you, I would continue to be a returning customer

Rating:

5.0

The entire staff was very helpful and friendly upon EVERY visit. This was a great experience!

Rating:

5.0

The only reason I said no to the staff is because they was not very helpful the girl that was helping me was like didn't care what I was asking her at all so I letting her know that I didn't have a key and did they have a master key or something and she was like well there's nothing I could do about it you have to call a locksmith order for me to get it unlockedget so had to pay for a locksmith then when I got my truck it was on e and so when I went back in and asked why was the tank not full she's going to answer me and say well that's the only truck we got what can I say what can I do about it in a nasty demeanor way but other than that the supervisor of the store Miss RODNAI DREW but she's very helpful very polite had a pleasant communication and I really enjoyed. Talking to her and thank her so much for helping me out but her staff she needs to talk to them because the one girl that had on a hat she was tacky she had an attitude and it was very unpleasant and she needs to learn how to talk to customers and explain things better because if she have to look like that in the office then she really doesn't need to work there or her face twisted let's twist it and it's just unpleasant I wish that I had a chance to meet Miss. RODNAI DREW before I left to tell her thank you so much but she wasn't in the store when I went so please let her know that I said thank her from the bottom of my heart but she needs to have a sit-down talk with her staff when she's not around and how they should act towards customers But over all Miss. RODNAI DREW WAS EXCELLENT AND VERY PROFESSIONAL SO I WILL GIVE HER A PLUS ALL DAY SHE WAS VERY VERY PLEASANT TO WORK WITH. Thank You

Rating:

3.0

The staff acted like we were an inconvenience to them. And they were not complying with the local mask ordinance in place in Raleigh.

Rating:

2.0

Most of the staff is pretty friendly. However, when there were no cars to move my stuff out of the storage, I went to the office and a lady there was like “oops, sorry, nothing we can do about that.” Most she did was to offer for me to pay one of the small trolleys. Finally, another lady decided to go for one of the trolleys that they had in the back, which are of the type that are usually in the storage area.

Rating:

5.0

Store manager is awesome deserves a raise

Rating:

4.0

Rodnai was great! Very helpful and kind.

Rating:

5.0

Thank you and please note our particular appreciation of the work of the general manager at the U haul moving and storage of downtown at 718 Capital Blvd., Raleigh NC 27603 Rodnai Drew is the general manager Her service and staff were exceptional. They were kind, courteous, and very helpful. Please pass on our commendations to Rodnai. And please reward her for the great work they did to help make our experience as simple and as helpful as possible. Very well done. Stan Hustad

Rating:

4.0

The staff was friendly and helpful. The U-Haul system was a bit messy, because it showed an empty room when it was actually full, therefore making us have to go back to the office after we were already offloading.

Rating:

4.0

Storage unit was not actually available. Employee told me to always go there and rent in person, never rent on-line because computer is always wrong. What's the purpose of the convenient on-line rental option if it is not accurate?

Rating:

5.0

I absolutely love the extra clean environment and staff were amazing. I was referred from a family member snd I’ll refer family and friends thanks again to my new uhaul family.. shout out to all the staff at uhaul on capital blvd Raleigh North Carolina y’all are the best ever!!!!!

Rating:

1.0

We arrived at the facility before 7:00pm, we notified the employee that we would be cutting it close. When my wife arrived at 6:57 pm as she was walking in the employee on duty refused to help her and directed her to check in via online. She was short in tone and obviously in to big of a hurry to help. We thus had to keep the 26’ Truck for the entire weekend because of this. Which put our things at high risk being that I had To fly out the next day, so had to park it at a hotel until Sunday. The when returning, the young man who helped me was VERY NICE! but when I went to use my code and key and I didnt Work. Fun Aly after and hour of calling and complaining (it magically started working) I need Some sort of compensation extension on my rental or something. I’m a social Media influencer and have a far reach, then the manager FINALLY called today with and attitude with my wife. Giving excuses about she has a child etc etc.. Rodnai was her name. Attitude, making excuses for her incompetence employees. I’m very mild mannered by nature but this experience was so not right!

Rating:

2.0

I had way too many issues with this short-term rental contract. Even though the issues were consistently resolved, it shouldn't have been this many. Had 3 refunds because of bad data entry.

Rating:

4.0

The provided access card did not allow access to the bathroom on the first floor in the storage facility. After normal business hours the access card would not work for the sliding doors. My wife and I had to use the small door to bring Furniture into the unit which was very inconvenient.

Rating:

5.0

great customer service

Rating:

1.0

Used the online sign in and it assigned me a room that was already rented to someone. That facility is very poorly run. Your system availability does not match what is actually free. Also I rented a 5x10x10 off the website recommendation that it would be big enough to fit a 1-2br 1200sft apartment and that was a complete lie. I have to rent another unit because it was so small. I will not be using or recommending you service to anyone ever again.

Rating:

2.0

Out of 9 curtesy carts they only had 3 mattress carts which were still to small to move my mattress and one flat cart that had a broken wheel. I did self check in and it assigned me a unit that was already rented and had a lock on it. When I went back to get another one that was bigger that one was also rented already even though it said it was available on their system. The person at the desk didn’t know what they were doing. Forgot to give me my keycard. And the bathroom would not unlock for us even though after swiping the card it said it was unlocked. I will not be recommending this place to anyone ans will never use this service again. Thank god I only need the unit for 2 weeeks.

Rating:

5.0

Manager did what she could to help

Rating:

1.0

First I moved out of the storage on July 14th, 2021, with the assistance of the U-haul movers, and renting and paying for a U-haul truck on 7/14/21. When the U-haul movers finished, one of the movers gave me my 2 set of keys to the Lock, and NO LOCK!. I asked where was the Lock because they knew I was moving out (permanently). He told me it's still on the storage door. I couldn't believe it!. I finally was able to get through on the phone to U-haul, the first person said they would let someone know. Then a few days later I receive a late notice letter. I called again and the 2nd person said they will have U-haul on Capitol call me. I received another letter the next day with late charges. Not being able to go to the storage myself, because I just started a new job and the time's of operation conflicted with my new work schedule. I called again#3, and finally spoke with someone who understood and remembered me, there that moving out day July 14th, 2021. FINALLY the issue was resolved.

Rating:

5.0

The best experience I've ever had and I've had a few the staff there couldn't be any better or helpful definitely recommend and use you again

Rating:

5.0

Justice Bullock assisted me and was so thorough and kind. He made the process easy and seamless and I would recommend Uhaul to others because of his service

Rating:

3.0

I purchased theClimate/Temperature controlled storage unit. The AC was not working properly. The main reason for obtaining the temperature controlled units is to store items from heat spoilage. I hope that this issue is resolved soon. I will be visiting the storage unit in the next several days to ch check on this matter. Thank you.

Rating:

5.0

The facility was clean, well lit, and accessible. It was a very busy day at this location, but the staff were calm, professional and polite. Rodnai was outstanding!

Rating:

5.0

The workers here work so so hard. Please give them a raise or something! They are dedicated!

Rating:

4.0

I was satisfied 97% but everything was good and the technology checking in when the location is closed was very helpful especially the fact that I still could call a live person to get further instructions to confirm that I knew what I was doing and completed my check in without any problems.

Rating:

5.0

We had no problems and it was a good experience

Rating:

5.0

Everything and everyone was so awesome

Rating:

1.0

The storage unit was Disgusting , should have been ashamed to rent it out.

Rating:

1.0

I am giving U-Haul the national chain a VERY poor rating. The local people were nice and tried to accommodate a poorly run-company. Yolanda , which I assume was from your National cust service center, sent me to the Capital Blvd location from the original Chapel Hill location where the pods were to be stored. She reserved a 10x10x10 unit. I also called back to get another unit since the 10x10x10 was not large enough. I reserved a 7X23.5X6. When my movers arrived at the Capitol Blvd location. There was not place to park the truck. I had to drive around to finally find a place to park my car. There was one guy working the desk and a long line. It was chaotic. When i gave my reservation to the young man, I was then told the only units at that location were 5X5X6 units. I could possibly get four different units. He was not sure if they were rented or not. I had to walk to the units to see if they were actually open and not rented out. What kind of system makes reservations but actually does NOT have what you reserved? Moving is so stressful and to have this debacle from U-Haul is highly unprofessional and unacceptable. I am so frustrated that I even used U-Haul. I would have been much better off going with a less crowded, closer storage unit. The stress of being told my six pods were cancelled, I did not think that I no longer needed to be with U-Haul! I would NEVER use U-Haul or recommend your company. I am a realtor and a home stager and I will make sure my experience is known.

Rating:

4.0

The price differed from the reservation which was unfortunate, however the rental itself was great and easy to use.

Rating:

5.0

Staff was a great help with my trailer pick up and usage, and with my storage rental as well

Rating:

5.0

The staff was wonderful. The male that was working was exceptional. As a senior level associate for a major hotel chain, I'm well versed in customer service. He is phenomenal.

Rating:

2.0

storage rented belonged to someone else. No dollies to rent to use

Rating:

5.0

I arrived after 6 pm to unload and move into a storage unit. The lady running the office was worn out from the day. I could tell that she was spent, but she remained professional and accommodating to insure that I found a unit large enough (I had to increase once I saw the size I booked). This facility was extremely busy, right up to closing time at 7 pm. I can imagine that she was understaffed for the busy Saturday. I appreciated her help and we got moved in without too many additional issues.

Rating:

5.0

The Staff was Always Friendly and ready to help..If needed in the Future I will Definitely Store my Things Here

Rating:

1.0

Very unhappy with this experience. My unit was not ready for move in. The staff at the office were very unresponsive. I would not recommend this facility or uhaul storage services to anyone. The customer service is absolutely terrible.

Rating:

3.0

Upon setting up my storage unit at this location, my account was not set up correctly twice within the span of 3 months. I almost had all of my stuff moved out of my storage unit 2 times because the previous staff did not file the proper paperwork in order to secure my unit. This after each time, I verified with them before leaving the location making sure there was not anything I needed to sign or check. Yet, despite this they still failed input my information properly. However, I will say that with the new management that came in this location has gotten a lot better than it was before. I just had a horrific experience upon moving into the unit. The main reason I am leaving such a review is because I had to put a majority of my belongings into storage while waiting for my house to be built. Thankfully management didn't move my belongings out, that I will give them credit for.

Rating:

3.0

When I closed my account yeasterday the key to my unit did not work. I was told if I lost my key I would have to call a lock smith. I the mean time as i waited with professional moving crew that cost $129/ hour TWO OTHER people came in and complained that they could not get into their storage units for the same reasons. One of the persons has 2 units and couldn’t get into either and cut his own locks off. Finally some one with U-Haul came and Grided my lock off. it took an hour and cost me $129 for movers to sit and wait. I’m also concerned about the security of the building if locks can be changed or switched without my knowledge!!

Rating:

5.0

The staff was amazing!

Rating:

5.0

Friendly and professional staff

Rating:

5.0

I was very pleased with the service that I received. The unit was large and clean and I feel safe entering the storage unit. The service associate Justice was very courteous, professional and was able to expedite me obtaining my storage unit. The store was very busy and he worked quickly to assist all of the customers while the General Manager stood outside doing nothing but watch the line of customers grow. When the General Manager decided to come inside to assist, her behavior displayed that she really was not too happy about working. Justice meanwhile went above and beyond and seem to really enjoy his job in helping others. Justice is definitely Managerial material and this was one of the most pleasant and fastest transactions I have received in customer service!

Rating:

2.0

I showed up before closing and got a unit. I was then given a code that didn’t work and then the office closed and refused to help me move in order to move my stuff in that night. I was incredibly disappointed and will not be using this location again after my free month is up.

Rating:

1.0

I reserved my unit online to find out the units I reserved/paid for were someone else’s units. They had to find an open one for me to use in which was beside a mechanical unit that was leaking into the unit the moved me to. I ended up spending 3 hours more than I needed to at this facility due to the poor maintenance and lack of organization. I will never recommend this place.

Rating:

5.0

The guys in store were very helpful

Rating:

5.0

Rodnai is great, and made deciding on storage and which trailer to get very easy. Will recommend to anyone looking for great service.

Rating:

1.0

Booked a storage unit in person and the person working there gave me a storage unit that was already in use on the first floor. Since they did not have storage units of our size on the first floor, they then assigned us one on third floor. This unit was also in use by another customer. The staff was not super helpful throughout the process and had a slight attitude when issuing the refund for the lock I purchased. I was satisfied with the uhaul truck and the relates services but I was not satisfied with the storage unit offering and had to cancel my unit

Rating:

1.0

I had originally moved in back in December. I was a key card and allowed to move my stuff into the unit. However, when I tried my key card one night it didn’t work. When I came the next morning their was an extra lock on my unit. Come to find out, the employee who signed me in the day I moved in didn’t do anything other than open up to unit for me. Thankfully, the employees this time knew what they were doing and set up my account correctly this time.

Rating:

1.0

I was very unhappy with my experience in storing my household items at the U-Haul down town Raleigh facility. Upon moving my items into my new home, I came to realize that I had a roach infestation that had occurred in my pack boxes I stored there for 5 months. I put in a complaint and it was not resolved successfully, after submitting a claim requesting to have my new home exterminated. The $125.00 estimate to have my home exterminated was denied by their RepWest insurance company that's supposed to help with U-haul customer complaints. Saying that no negligence was found on the behalf of U-Haul. This determination I disagree with, because they should maintain their property by having it treated for insects to avoid these type of occurrences. Before submitting this review I made one last effort to reach out to Management and got no response. So, since the company has emailed me asking about my U-haul experience, I'm left with no other choice but to be honest and say... It's been a very disappointing experience with storing my items at U-Haul downtown Raleigh on Capital Blvd and I will not ever be using U-haul services again in the future.

Rating:

3.0

Workers are rude with the exception of the guy who checked me out. Also there was flooding.

Rating:

2.0

Staying here only based on convenience. The storage area was completely trashed -- random things just piled up in the common area in the entrance. The bathroom was also destroyed and looked like it hadn't been touched in weeks. And the towel dispenser did not work. Total disarray.

Rating:

2.0

I wasn’t happy you guys messed up my storage I drove from Rhode Island to North Carolina to get here to find out that you guys didn’t have my storage unit ready for me and which sent me back in my movies which I was paying helping me move items out of my truck it was longer than expected I thought it was gonna be easier but it wasn’t I should’ve went with moving pods

Rating:

5.0

Ruben was super helpful and friendly!

Rating:

3.0

They cut lock off of locker after a fire and it was a nightmare getting replacement keys also tried to charge me for storage fees for 5 straight days 3 weeks after I cleaned out my unit.

Rating:

5.0

Smooth

Rating:

5.0

Two opposite comments: Ruben, your employee at the Raleigh location, was fantastic. Knowledgeable, patient, friendly, responsive, a stellar representative for your company. I cannot give him enough stars. Really took of us. The opposite issue is safety that has nothing to do with your team. Three young adults and I ended up moving stuff into the unit around 9:30 pm. There was a man there, he did not appear to be the security guard. He left the door propped open with wood slivers while. He stood with his back to the door on the phone with a cigarette. He also did not appear to be a customer nor work there. My biggest issue is that he propped the door for a good length of time (15 minutes??) after dark. It did not feel secure. I’m not sure why he was there but he was not moving anything. If he’s a security guard, my suggestion would be he does not prop the door open because that defeats the entire purpose of needing a key card to get in

Rating:

2.0

I only wanted to rent for one month and then was beguiled into the “one month free promotion” and was overcharged.

Rating:

5.0

I loved the place very easy to get to and very well lit , my only thing is the After hours Door , it was super hard to get in an out of if you have to use a rolling Cart!

Rating:

4.0

I will like to cancel my services

Rating:

3.0

The reservation time for my truck ended and I could not add additional time due to the next reservation. This cost me an additional $50.00. I would suggest allowing space between reservation scheduling to adjust for changes in plans. I had to reload the truck and it took extra time. Valerie Boyce

Rating:

4.0

Very well cleaned. The temperature, although controlled, could be a bit colder. The carts could get some extra care, one of them had a broken wheel that was annoying.

Rating:

5.0

Good location

Rating:

3.0

Adequate for storage. Had one problem after a major storm with water getting into building but it did not get into my unit. No other problems during the years I used it.

Rating:

5.0

Clean, Friendly, easy access.

Rating:

5.0

Friendly staff. Easy access and providing the carts was really helpful.

Rating:

5.0

The customer service rep was very helpful and polite

Rating:

5.0

Thank you for everything in my time of grief. You all are awesome.

Rating:

5.0

Ms Drew was efficient, helpful, and friendly! Facility is clean accessible and secure. I wish they would allow me to put a combination lock on my unit.

Rating:

2.0

U-Haul AC flooded our unit. U-Haul apologized, moved us to another unit then increased rent. U-Haul also had problems with processing monthly payments, and keeping information updated.

Rating:

5.0

I have rented different spaces in this uhaul facility many times. It has been a wonderful experience each time!

Rating:

5.0

Great facilities and friendly staff. Alarm seems to go off all the time and is really piercing. Wish that could be fixed.

Rating:

1.0

Poor Facility: 1. I was put on the third floor which is inconvenient. 2. The elevators give you 3 seconds before closing 3. The carts are old with wobbly wheels 4. Limited parking 5. Check in

Rating:

5.0

Good storage space

Rating:

5.0

Excellent customer service provided to us.

Rating:

5.0

Excellent customer service!

Rating:

5.0