I wasn’t happy you guys messed up my storage I drove from Rhode Island to North Carolina to get here to find out that you guys didn’t have my storage unit ready for me and which sent me back in my movies which I was paying helping me move items out of my truck it was longer than expected I thought it was gonna be easier but it wasn’t I should’ve went with moving pods

Ruben was super helpful and friendly!

They cut lock off of locker after a fire and it was a nightmare getting replacement keys also tried to charge me for storage fees for 5 straight days 3 weeks after I cleaned out my unit.

Smooth

Two opposite comments: Ruben, your employee at the Raleigh location, was fantastic. Knowledgeable, patient, friendly, responsive, a stellar representative for your company. I cannot give him enough stars. Really took of us. The opposite issue is safety that has nothing to do with your team. Three young adults and I ended up moving stuff into the unit around 9:30 pm. There was a man there, he did not appear to be the security guard. He left the door propped open with wood slivers while. He stood with his back to the door on the phone with a cigarette. He also did not appear to be a customer nor work there. My biggest issue is that he propped the door for a good length of time (15 minutes??) after dark. It did not feel secure. I’m not sure why he was there but he was not moving anything. If he’s a security guard, my suggestion would be he does not prop the door open because that defeats the entire purpose of needing a key card to get in

I only wanted to rent for one month and then was beguiled into the “one month free promotion” and was overcharged.

I loved the place very easy to get to and very well lit , my only thing is the After hours Door , it was super hard to get in an out of if you have to use a rolling Cart!