Staff at the 716 Capital Blvd in Raleigh, NC is always very nice, and extremely helpful.
David M | Online Move InCustomer Reviews for U-Haul Moving & Storage of Downtown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Despite their computer database down, your staff did a great job inputting everything manually. They were both patient and cooperative! And treated us very professionally! Well done!!!
Janice GThey have all you need
CHRISTOPHER NThe ladies up front were very nice and helpful, highly recommend!
JOHN CDidn't register to pick up my vehicle from this location, team was very impersonal and defensive. U-haul still had cardboard advertisement in the cabin and it was unclear how much gas was needed to be put back in the truck, leading to extra fees.
ASHTON PDrop off was quick and easy and entire tranaction completed in the parking lot.
JAMES GI used this location to set up my reservation for a 26’ truck in January and it was smooth, however when I called back to set up a trailer reservation recently, the representative Kelly answered; sounding frustrated and overwhelmed and stated “F**k Off” and hung up the phone. I expected better from a small town shop.
ANDREW CNothing wrong with the equipment. However, upon arrival at 8:30 AM, I had to wait a few minutes for someone to even be at the desk. One of the ladies finally came out of the office but with zero greeting and the other person was arriving late. It took them a long time to get my order pulled up. One person was using foul language at the computer being slow. To be fair, they were far more professional when we went out to get the trailer. My complaint is simply the customer service was not prioritized.
Ross KI had a wonderful experience with the amazing Uhaul representative TA’NIYAH S. She was so incredibly helpful, knowledgeable and patient with my urgent dilemma. Ta’Niyah took the time to explain everything clearly, making my rental experience stress-free. I truly appreciate her excellent customer service. Keep up the good work Queen, May the Lord God bless you real good Ta’Niyah!!!!!
Michelle B | First ImpressionsDrop off was quick and easy.
TODD DThe staff was simply AWESOME.
JOSEPH CForgot the guy’s name but he was fantastic! What a great asset to the company. He helped with with all of my dumb dumb questions.
DILNOZA AExcellent experience.
LAKESIA K | First ImpressionsI already submitted a formal complaint. However, this location had terrible customer service, then they lied and said they gave me the equipment, tried to gaslight me into saying the contract wasn’t even in my name and then wouldn’t even pull up my agreement to explain charges. Also wouldn’t review camera footage after I told them I never received the moving equipment needed. Will never return or recommend this location.
Kristen rHave more than only one attendant on duty. When I picked up my trailer there was only one person on site. The people ahead of me in line had transactional or booking issues and took a long time. The attendant who helped me at 9AM on Wednesday April 16 was excellent and helped me hook up the trailer.
DAVID HBoth tires in dangerous condition, large sidewall cuts, numerous nails, and significantly under inflated
CHRISTOPHER MGreat service
MARCO SThe U-Haul representative at this location was outstanding! Great customer service.
Sonya SFast and easy drop off.
PAUL QIt was not made very clear to me what the process or timeline looks like for hearing from U-Haul (and/or the insurance company) for their inspection of the truck I rented for how water entered into the cargo area of it that led to water damage of a handful of the items I was transporting.
STEVEN DExcellent Service
Matthew NInside of the cab smelled like cigarettes, cup holders were sticky, mud on the ground in the cab, trash inside the truck when I got in (hair ball and trash) & I had online pickup but still had to wait in line to get the keys. I also picked it up with only 1/4 of a tank of gas - I’d expect it to be full at pick up
Lauren RThe staff were kind, knowledgeable and helpful, my experience was a good one!
KEENYA BThe app kinda sucks, though this has nothing to do with the location. Staff were very helpful and assisted with app issues
Jordan WVery effyand friendly customer service.
Steve PThe flat tire indicator came on 2 miles from pickup location. The sas was at 1/4 and I returned with an almost 1/2 tank with no refund. Give me a full tank to bring it back full. My drop off time was calculated based on my reservation time and not the actual pickup time. Staff was dealing with a situation with the Police and that chopped into my time. Plastic cup cover on the floor in the front seat. Too much room for improvement.
ELVIS MThe general manager, Shelton, does a fantastic job. He handles customers with poise and grace. I witnessed him multitasking and was able to pretty much help 3 different customers at once.....impressive. He's got a great demeanor and a positive attitude. Best experience I've had renting from U-Haul.
JOHN BThe customer could have been more friendly when I asked a question she had a not so nice remark. I paid for a dolly and was not instructed where to find it. I don't appreciate me prefer to choose the counter and still have to use my phone to check in and get the rental. The walk around and have to take pictures with my phone is just ridiculous If I wanted to work for uhaul I would apply. How are you going to remove the Free in town mileage but have the customers Still take their own photos. No customer service just a greedy company trying to capitalize off the market. This company use to be great. I'll pay more money renting from Penske just for the service.
SHENAY KLocation did not have correct equipment that I reserved, it made my moving process ten times harder. Also had to wait awhile because the facility was very unorganized and the truck was in the back behind a bunch of others that needed to be moved.
James LSmooth process returning the trailer. Yazmine was pleasant on the phone and helped maneuver my truck to get trailer in appropriate return slot. She was amazing and couldn't have asked for a better experience with her!!
William BThis Uhaul location is a total disaster. We were left unattended in the rain for 45 minutes because the location was locked and dark for a 7:00 pickup. We were promised a $50 refund that was arbitrarily reduced to $30. The rented truck had a broken windshield and side mirror. If you need to rent a vehicle avoid this store like the plague.
RICHARD HI think that yall should put more than 66 miles on a 300 dollar truck
Sierra MNothing to improve, Yasmin was professional, polite, efficient and great to work with.
CONNER CEmployees were unfriendly and truck was not prepared/ready upon arrival
Trevor PYour employees make you hunt for the vehicle on the lot, only to find it blocked in by 2 other vehicles, so you have to wait to have it moved. They assigned the vehicle to a Lora Cobb in Lowdersville SC instead of me, Lora Cobb in Lenoir NC. They charged $35-$45 more than quoted on these last 2 rentals from Raleigh and then the vehicle kept breaking down going to our destination and I couldn't reach road side assistance. Therefore I reached out to Wes at Fairway Tire in Lenoir NC, and he was very accommodating. Not at all pleased, except for drop off place at Fairway Tire
LORA CThey didn’t give me enough mileage for the move. I had to pay extra. I found that dishonest.
THOMAS JThe service is excellent I don't have any comments.
HORACIO GLoved the drop off procedure at this location. It was fast with courteous service.
David SThe customer service team was very knowledgeable and friendly. I would give them the highest possible rating
KURT OThis location did not have a dolly that I had ordered. Hard to believe that with a reservation one was not available. What is the purpose of a reservation???
John PThe low volume of 6x12 trailers in the area made me have to go here. Female employee told me she wasn’t lifting no 6x12 today. Then said I would have to help her. Uhaul has a lawsuit brewing when employees are demanding customers to help with the equipment.
SHQVANNER AThere was a issue with completing the reservation which required me to contact Uhaul Corp Accounts directly. No one answered on the provided number. The manager on duty was disinterested in assisting with anything; he seemed dismissive and even asked if I wanted to cancel the reservation?!?!? I felt like I was bothering him. I left the office to avoid a heated argument with this guy. I updated the credit card on the app, but when I later returned to this Uhaul office, the system still would not let me complete the reservation. Luckily, I was helped by a female asst-manager ( the manager had left for the day) who was offered EXCELLENT customer service. She contacted Uhaul Corp directly and we updated our account over the phone. She was genuinely committed to helping me reserve 3 van rentals that I desperately needed. I've Rented From This location several times a year for over 10 years!!!! She gets 5 STARS HE GETS A ZERO
NELSON MNothing at all! From the moment I walked into the moment I left and then checked back in when I brought the equipment back everybody was super!!! Best location ever.
Paul OTruck was broken
Aiesha MThe return date was mentioned but not the time that I was supposed to return it. The other location of return sent me a text that it was late. I returned it right away and wasn't charged as they let the 30-40 minutes go, but I happened to be free at the time. I could have been charged if I was occupied with work. So I would say that they should mention the time that it should be returned and not just the date. Other than that, it was good, a relatively smooth experience.
VIKAS PAwesome experience-from pick up to drop off!!
PAUL JWe arrived promptly at 7:00 AM for our scheduled pick up time of 7:00 AM. There was no employee on-site and after 15 minutes we called Customer Service who connected us with the Regional Manager. The store associate finally showed up around 7:25 AM and did not apologize or acknowledge that she was late, was on the phone with her significant other the entire duration of our interaction, and had a bad attitude about having to go out to show us where our truck was located. Additionally, the first truck that we were given had less than a 1/4 tank of gas in it and was completely covered in snow (it had snowed the day before). The second truck we were given had a windshield that was completely iced over and we had to wait for the truck to warm up to defrost the windshield. If there is a scheduled pick up time first thing in the morning, the truck should be easily accessible, clean, and have the dollies and moving blankets already packed in the back so that the customer doesn't have to spend an additional 30 minutes loading up the truck. We will not use this location for our future U-Haul needs.
HANNAH RExcellent service
MARTIN WEmployees were rude and complained about other customers in front of me. The check in process took over 30 mins. Then when I returned it they said they were understaffed and I should just drop off the keys, then hours later I was charged for not adding gas even though I did and didnt have a chance to talk to them about it because it was after I had dropped off the vehicle. Not happy.
HANNAH SExcellent customer service all around and I was helped by a member of the staff at each location.
DAKOTA LThere were bugs in the app that made the check-in process less than optimal. When I arrived just before 8 AM, I was the only customer. It would have been easy for the associate to stand with me and guide me through the process, but she only helped when I got stuck on the "buggy" parts of the app. When I approached her, she was very helpful. However, she knew in advance where I was going to get stuck. She could have warned me about it or just stepped me though the process.
Gabe SStaff very friendly thank you to the young lady and her manager yazmine
CHYNA RBoth time I was there picking up and drop off there were two women there. One complain at me picking up that she wouldn't attach the rental equipment for me. Though her and the other lady did. I feel bad for them however it's the job the obviously applied for. I shouldn't have to feel bad for need to pick up rental equipment. Same thing returning the equipment. On top of the lady having problems with the computer she may have been new not sure however she was in the store by herself. This caused significant wait time in line. Uhaul service is horrible!!! Time to hit a trailer to avoid the unnecessary problems.
SHQVANNER AHelp with vehicle picture taking for the roof. I'm small and hurt myself trying to get the picture.
michelle kFriendly staff. Rental truck was excellent!
Kenneth MI was unaware that I couldn’t return my U-Haul equipment to a different location until after I purchased my rental. I feel like it should be clear about the two different rates.
Tyler BWARNING!!!!! DO NOT DO BUSINESS WITH U-HAUL!!!!!! DESPITE MY CONTINUED FOLLOW UP OVER THE LAST 5 MONTHS, U-HAUL STILL REFUSES TO OFFER ANY COMPENSATION OR RESOLUTION AT ALL!!!! Details below: Our items were stored in a unit over the summer of 2024. When we moved them in, all of our items were clean, dry, pest-free and mold-free. Upon arrival to remove our items just a few months later, we noticed a strong musty smell in the building, then encountered a very large 5” cockroach (have photo). When we opened our unit, we found everything covered in thick mold (have photos). I immediately brought the issue to the attention of the manager. He said that there was nothing he could do, and also said that the damage was probably caused from the water issue in the building. His claim is congruent with the presence of large cockroaches at the unit as well as extensive mold growth. Since it was dangerous to be in the presence of that hazardous air quality and mold growth, the manager advised that he would take pictures of the items so that we could immediately dispose of the items. It goes without saying, tenants at any storage rental facility should expect to receive at a bare minimum, a space free of moisture, mold and cockroaches. That is a given industry standard for any reputable business. Since nearly everything we stored in our unit was completely damaged, there would have been no need for us to spend the time and expense that we did to move them twice over the summer as well as to pay storage costs. YET, U-HAUL OFFERS ZERO REIMBURSEMENT!!!! I also feel that to address this matter responsibly and professionally, U-Haul should have immediately notified tenants when there was a problem with the building. I would imagine a hazard of this magnitude and severity was not isolated to my unit, and I sincerely hope that anyone else who had units affected, can also be compensated for their losses as well. In addition to the distress of quickly trying to replace everything that was damaged, I also immediately began experiencing respiratory problems since my arrival to the storage unit, that likely was caused from the airborne pathogens in the storage building. I wish I could give this review zero stars. I am now having to seek legal counsel since U-Haul has been completely uncooperative.
nick pCustomer service was very poor and felt like I had to pull teeth to get people to help me with their job from trailer drop off to greeting when walking in
JEFFREY LThe young lady that checked me out claimed the lights all worked. I was in the truck while she stood in back. The driver side did not work. After pulling over at a rest area to check my straps I noticed the light dangling by the wires. It was apparent that they just pushed it in to conceal it. I had to stop at a truck stop and purchase cable ties to secure it. Very disappointing.
KENNETH NCheck up on staff morale , some were ok others were aloof and uninterested in helping
samya m | First ImpressionsTerrible experience from beginning to end.
Kevin T | Online Move InAlways have a very good experience with U Haul, this was no different.
Henry L | Overall ExperienceGreat and stuff really helpful
Monzer Y | Overall ExperienceFor this to be a large uhaul facility and close to downtown - surprisingly Horrible. The day I was moving items out, the elevator did not work and it had not worked for 2 days...! Did they bother to email/call me so that I could reschedule my move? NOPE. Consequently, cost me DOUBLE time for my movers to move everything at $290/hr down stairs, without elevator and carts available that SHOULD HAVE BEEN. Horribly expensive because they do not communicate. DO NOT USE THIS PLACE. When addressed with them, I got a roll of the eyes. AWFUL.
Heather L | Overall ExperienceThe latch was and still is broken. I was told it would be repaired within an hour. As of now, that was 40 hours ago. The female associate was more interested in her phone than assisting customers. The male associate, who only works weekends, helped with a temporary remedy. I applaud him.
David W | Online Move InEverything about this facility was poor. Lights, doors, bathroom, A/C, and more were constantly broken. The staff was inept at their jobs. The facility had people living/sleeping in there units. Upon checking out 1 of my rooms wasn't closed out and I was charged for another month, even though both units closed the same day with the same staff member. Will never return or recommend.
Matthew B | Overall ExperienceRented many many many times this is the only Uhaul to go to in Raleigh .
ROBERT L | Overall ExperienceNo comments
MELISSA W | First ImpressionsThe truck was infested with red ants they were all over my things
Seanna G | First ImpressionsEveryone we met was incredibly friendly and helpful.
Clifton B | First ImpressionsReally great! Elevator was out which wasn’t great!
Aidan S | Overall ExperienceEasy process. Clean facility
Jennifer C | Online Move InMy unit was jammed and wouldn’t open.
Aspen B | Online Move InThis was the first storage unit facility where I did NOT have access to a cart! There was NO ONE ELSE moving during this time, so the lack of carts was NOT because other people were using them. Because I couldn't use a cart, the move-in took twice as long & I was unable to get my Uhaul rental back before close. I had to pay an extra $75 which is more than DOUBLE! Also the temperature on the 3rd floor was often ABOVE 85 degrees at the elevator- and by the windows it was MUCH HOTTER! When I went to the office they said I could I would have to 'hunt' to find a cart. They said they knew "for sure' there was one on the 2nd level- but there was NOT! (My current storage unit has 8 on site & I've always had access to at least 2). With NO ONE else 'using' a cart, I do not understand how there was ZERO carts available. Since I was coming from out of town I was not able to make an on-site visit and sadly trusted UHAUL because I have never had a bad experience until now. I still have another truck load to move so I guess I will have to rent a cart elsewhere or something- it is SO inconvenient and just another EXTRA cost!
Jennifer S | Online Move In☆☆☆☆
Andrew F | First ImpressionsThis has probably been my worst experience with U-Haul. I literally waited for nearly two hours to be serviced. I requested for the lock provided by U-Haul to be removed at least 5-6 times before someone finally removed the lock. I understand you have to take care of the customers that are in the store during the hours of operation, but I definitely was not treated like a typical customer. I was pushed to the side and ignored several times so that other customers could be serviced. I’m fully aware that Saturdays are pretty busy and you try to service every customer to the best of your ability, but working alone on a busy Saturday morning at one of their most popular locations is just insane.
Kadisha H | Overall ExperienceU-Haul has the best service, customer friendly staff, and hours that are very beneficial!
Nadine B | First ImpressionsVery. Excellent,
ANNIE H | First ImpressionsThe elevator has been broken for almost 3 months. CRAZY! I kept calling customer service finally after 7 calls Uhaul hired movers to move my things into a truck. The elevator is still broken, I will NEVER rent a uhaul storage space again. DO BETTER!!!!!!!
stacey s | Overall ExperienceThe elevator was beoken which would have been a problem if they didn't have an available unit on the first floor. The staff, however provided excellent service.
Lisa M | First ImpressionsStaff at this facility were by far the best!!! Excellent professionalism and personable.
Randy j | Overall ExperienceThe facility has not been well kept lately. The elevator is indefinitely broken with zero notice sent to customers. Locks have been busted put of some of the stairwell doors. The donation amenity is no linger available, again with zero notice to clients and not even a sign up. In addition no signage has been removed to note its not longer operational. The staff here is SUPER helpful and nice but the management is letting the place go. In addition, clients are paying for basic amenities they no longer have access to and the communication is poor. I would not recommend this facility. It's not moving in the right direction.
MEGAN E | Overall ExperienceNot enough carts and when I asked about them to the staff it was like they couldn’t even help me
raymond K | Overall ExperienceMy only concern was the lack of a working elevator. It has been out of service, that I am aware of since December of 2023.
Josephine B | First ImpressionsMy belongings were present since after pandemic. Much change has occurred and financially it was challenging till I upped my skillsets and took a different route. Yet as Rodnai, a residing Manager at the location stated, “it takes a think.” It truly does. Yet through the ups and downs her and upper management worked with me and I’m thankful for the grace. The place is clean and well lit. The issues were untimely like the elevator yet other than that they are clear about the rules. Thank you as I move forward to my next journey. Brooklyn/Virginia now TN. No more storages for me for a long time if at all.,
Charlie S | Overall ExperienceMinimal contact was made prior to selling my unit at public sell. I understand that due to circumstances beyond your control my account was severely delinquent. And without going into details I'll simply my circumstances changed for the worse to make it such. However it would have been greatly appreciated and better for all parties involved had I been given more of an opportunity to rectify the situation.
MONTIO E | Overall ExperienceThere was only 1 cart at the facility and most times someone was using it. I left and went to another facility CubeSmart on Glenwood Avenue and they have four carts much more convenient and I’m happy now please purchase carts for your clients in the future because I’ll never go there again. Moving is stressful and that makes it even more stressful when you don’t even have a cart to use.
Mark B | Overall ExperienceGreat Team!! Always helpful and friendly!!
David C | Overall ExperienceCarts are never available and customer service needs to be better treat all customers the same.
Whitney B | Overall ExperienceYazmin helped my father and I get our stuff out of the unit and it was an amazing help to us. Wouldn’t haven’t been able to do so without her!
Elisha F | Overall ExperienceThis location is absolutely the best Uhaul location. The staff is incredible and the facility is very clean.
Luluca W | Overall ExperienceThere was marijuana smoke in the hallways frequently. People were living in some the units IMO.
JOHNFREDERICK F | Overall ExperienceThe only issue I had was that there were U-Haul Trucks in the parking spaces closest to the ramp for loading from and into cars. We had to park a distance away from the storage building doors to load our trailer. Also, a semi trailer parked in front of the U-Haul Trucks, blocking both access to the storage building and the exit to the facility.
Lisa M | Overall ExperienceAppreciated the friendliness of the staff assisting us with the move-in.
STACY R | Overall ExperienceThere is a desperate need for 2-3 more flat carts. The demand is great and many times no carts are available except those with rails. no
Kenneth S | Overall ExperienceAbsolutely 100% recommend. I was directed to another location that were very rude . Once I arrive she took care of everything that we needed. Outstanding customer service.
Luluca W | First ImpressionsGreat customer Service. Very clean storage space. I will definitely use U-Haul’s storage’s again in the future if needed and also promote they’re business.
TERESA P | Overall ExperienceFriendly and helpful staff.
LYNDA B | First ImpressionsThe day I arrived at the store, they were terribly understaffed. Several rentals returned, and one perso. To process them.
Julian F | Overall ExperienceAfter some code and alarm issues we were able to get in. I will say it would be helpful to have more moving carts. It was kind of busy yesterday and we were only able to secure a carpet cart vs a flat one which made it hard to move the heavier items.
Thomas M | Overall ExperienceThe UHaul Staff members were always available and helpful when I had questions. Thank you. JoAnn Biegler
JOANN B | Overall ExperienceEverything was seamless until I got to my unit and found that it already had a lock on it. So Kai helped me find a unit that was unoccupied in only a minute or two and that was that. Not at all inconvenient but interesting that the unit assigned to me was already in use. Regardless I will be using the location again in the future because of its accessibility and convenience.
Henry C | Online Move InCraig Edwards and Kali were great!!!! the whole staff were very helpful!!!!! Strongly recommend this U-Haul it franchise!!!
David B | First ImpressionsInitially the alarm would trigger once we removed the tag on the door. We even attempted to use our sign in number at the loading dock and it said we weren’t checked in , even though we had just checked in. We went back to the office and checked in again. Thank you for the help and assistance.
Thomas M | Online Move InShawn at the 716 Capital Boulevard location was extremely helpful, he went out of his way to make sure I had what I needed. Give this man a raise, people like him are hard to come by!!
Kristina S | Online Move InWas unable to access the restroom 🚺 on many trips to your facility. That's big deal for older population.
Tom D | Overall ExperienceRodnai the manager was awesome. Helped me so much with everything after no reservations were found. Took great care of me.
Jeffrey H | Overall ExperienceThe Manager Rodnai Drew was extremely professional and very service oriented. We all thank her for her good work.
eric e | Overall ExperienceGood
Curmetri R | First ImpressionsRodnai and her crew get a 👍 thumbs up from me.
Donna H | Overall ExperienceRodnai and her crew are the best. My experience has been above excellent. I will miss calling to make my payments over the phone.They have all been friendly, respectful, and they treat you like family. They are all great 😊
Donna H | Overall ExperienceThank you for an easy move in
raymond K | First ImpressionsGood Storage Facility
Jamica K | Overall ExperienceThey were very helpful..
FRANKIE C | First ImpressionsThis is an under staffed facility that id ran in a professional manner could be very profitable. Lot of average attitudes at this locations.
JOHN M | First ImpressionsExcellent!
Joshua Q | Overall ExperienceHi, Ronae one of the managers she gave the most excellent customer service, she was very helpful in assisting me with my unit. I will definitely refer customers her way. I have to say I had a over all great experience with all the staff there, They really made me feel welcome and giving me great customer service there. I highly recommend this storage facility for your storage needs!!!
Angela S | Overall ExperienceMy units lights were out. Single elevator had issues. Slide lock on unit was faulty. Hours were odd and larger doors were locked early.
Brittany T | Overall ExperienceI have moved and used Uhaul at least 100 times and this is the best service and facility I have been to. I left my wallet in the truck and they got it back to me. They have always been timely and friendly.
JASON H | Overall ExperienceThe 10x10x10 storage that I paid for was occupied. I was refused a refund. I had to rearrange my move to accommodate using the smaller 5x10 unit.
Whitney H | First ImpressionsWorst experience with uhaul I’ve ever had. Will never use Uhaul again. Card was fraudulently used and even with a police report the office wouldn’t work with me to get funds returned. Had to go through credit card company to get money returned.
Jennifer W | Overall ExperienceLost all my stuff was told I would’ve contacted back never was contacted back
Briana B | Overall ExperienceRodnai Drew the General Manager was wonderful and extremely informative helped me choose the right size storage unit before it was too late. Thank you so much!!!
jahcyn w | First ImpressionsStaff had good customer service.
Angela S | First ImpressionsThe process of checking in and checking out was not well expressed and office staff wasn't very helpful at explaining it.
ALLISON R | Overall ExperienceI have been a U-Haul customer at many locations. This location is very convenient to moving and staying in Raleigh. I also would like to thank the staff. They were always on point, friendly and attentive to my needs as a customer. Thanks, Hans 👍
HANS F | Overall ExperienceI had the best customer service here. Craig and Rodnai were very helpful getting my auto transport checked in and stored. They got me setup with storage. Craig found my wallet and cell phone after I left it in the truck and got it to me. I really couldn't have moved without their help and I appreciate it!
JASON H | First ImpressionsVery helpful, friendly and informative. At this point, it's hard to say enough good things about the facility and personnel.
purvis a | First ImpressionsHinge that locks door stuck- was able to get open but doesn't properly close to lock. Communication that large door won't open past 7 not clear- making move in stressful and inconvenient- can't fit large pieces though small door.
Brittany T | Online Move InThe staff at this location was the best. Especially Jasmine she went above and beyond to help me. Everyone on this staff is extremely pleasant and helpful
GIAVONNID C | Overall ExperienceUnclear that you have to access an alarm keypad on the other side of the building before being able to key in at the access door. Sat on customer service line 30 min before figuring it out. The wide sliding doors weren't working, had to struggle to fit carts of boxes though tight single door with heavy door continuously closing into cart - quite a struggle. Generally messy common areas.
Brittany T | Online Move InWas lied to about 1st month being free. Was lied to about storage unit size. Location was understaffed. I haul customer support lied to me
CHRISTIAN R | First ImpressionsEverything was clean and easy to access. Really appreciate the carts being free. The staff is super helpful.
Karen M | Overall ExperienceGot charged for a unit that wasn’t available. Could not get another unit since the storage facility was full. Need a refund.
Maxwell B | Online Move InThe rental rate was a little higher than expected. Other than that it was very nice & I would recommend ur location to my friends & family.
betty r | Overall ExperienceI was never informed on how to move out when I was done with my storage and was charged for an extra month.
Marcus M | Overall ExperienceWhen I came I was pressed for time and aggravated from a conversation I had with a woman on the phone from the 1800 Go Uhaul number. This woman seemed to not want to help me at all and was only seemed interested in rushing me off the phone. When I arrived at the locations I explained to Jazmyne Howard and Zeek that I was pressed for time and needed to catch a flight. Jasmine was so courteous and went above and beyond to help me. She made sure I had a unit that was close to the front so that I could off load quickly then accommodated me and help me change my drop off location so that I wouldn’t be anymore pressed for time than I already was. It was only because of her help and professionalism that I was able to make my flight.
GIAVONNID C | First ImpressionsThe girl at the counter who helped me initially and took my payment was helpful and genuinely friendly. The three men working were also very friendly and helpful. Great staff.
Sahra H | First ImpressionsI arrived just before office closing after a 6+ hour drive only to be told that the 10x10 unit I reserved 1.5 months ago wasn’t available, and that no 10x10 units were available. I had even called ahead that day to confirm hours and availability, since I had movers coming in. After pleading with the employee, he magically found an available unit and granted me access. However, once the employees leave at 7pm on Saturday, the sliding doors to the storage unit are locked, which makes moving in a uhaul truck full of belongings very difficult. I had to again plead with the employees to keep it open for 15 minutes so we could get the bulky items out that wouldn’t fit through the side manual door. No where does it say on the storage site’s website that the sliding doors (main access) aren’t usable after the office closes. Saying it’s accessible til 10pm but not mentioning that piece is very misleading and unhelpful.
WILLIAM U | First ImpressionsThank you
MICHAEL K | First ImpressionsThe location is perfect. Employees knowledgeable and efficient but most of all friendly and fun.
JEANETTE J | First ImpressionsThe person helping us was awesome! Really efficient and extremely helpful!
Carrie A | First ImpressionsThe staff were great. Nice facility and people.
Javier C | Overall ExperienceWonderful
Derrick P | Overall ExperienceStaff was nice and helpful
NIANNA W | First ImpressionsWonderful
Derrick P | First ImpressionsI reserved a lock. I did not receive it. Desk staff was very unhelpful.
Alexis G | Online Move InGood customer service
IVOR A | Overall ExperienceI had a great experience with the two ladies that helped me.
Jessica B | First ImpressionsThe staff was excellent. They really helped me get out of there with no problems.
MARK M | Overall ExperienceNo lock in unit
Taylor A | Online Move InThe staff(I don't remember her name but she work Saturday morning on 11/6 @ 716 Capital blvd) was so so nice and helpful and quickly resolved the problem and was very professional. With that type of person working for you, I would continue to be a returning customer
LESLIE P | First ImpressionsThe entire staff was very helpful and friendly upon EVERY visit. This was a great experience!
AMARI W | Overall ExperienceThe only reason I said no to the staff is because they was not very helpful the girl that was helping me was like didn't care what I was asking her at all so I letting her know that I didn't have a key and did they have a master key or something and she was like well there's nothing I could do about it you have to call a locksmith order for me to get it unlockedget so had to pay for a locksmith then when I got my truck it was on e and so when I went back in and asked why was the tank not full she's going to answer me and say well that's the only truck we got what can I say what can I do about it in a nasty demeanor way but other than that the supervisor of the store Miss RODNAI DREW but she's very helpful very polite had a pleasant communication and I really enjoyed. Talking to her and thank her so much for helping me out but her staff she needs to talk to them because the one girl that had on a hat she was tacky she had an attitude and it was very unpleasant and she needs to learn how to talk to customers and explain things better because if she have to look like that in the office then she really doesn't need to work there or her face twisted let's twist it and it's just unpleasant I wish that I had a chance to meet Miss. RODNAI DREW before I left to tell her thank you so much but she wasn't in the store when I went so please let her know that I said thank her from the bottom of my heart but she needs to have a sit-down talk with her staff when she's not around and how they should act towards customers But over all Miss. RODNAI DREW WAS EXCELLENT AND VERY PROFESSIONAL SO I WILL GIVE HER A PLUS ALL DAY SHE WAS VERY VERY PLEASANT TO WORK WITH. Thank You
Yolanda J | Overall ExperienceThe staff acted like we were an inconvenience to them. And they were not complying with the local mask ordinance in place in Raleigh.
Chris M | First ImpressionsMost of the staff is pretty friendly. However, when there were no cars to move my stuff out of the storage, I went to the office and a lady there was like “oops, sorry, nothing we can do about that.” Most she did was to offer for me to pay one of the small trolleys. Finally, another lady decided to go for one of the trolleys that they had in the back, which are of the type that are usually in the storage area.
Irving A | Overall ExperienceStore manager is awesome deserves a raise
MARCUS S | Overall ExperienceRodnai was great! Very helpful and kind.
Denise W | Overall ExperienceThank you and please note our particular appreciation of the work of the general manager at the U haul moving and storage of downtown at 718 Capital Blvd., Raleigh NC 27603 Rodnai Drew is the general manager Her service and staff were exceptional. They were kind, courteous, and very helpful. Please pass on our commendations to Rodnai. And please reward her for the great work they did to help make our experience as simple and as helpful as possible. Very well done. Stan Hustad
Stan H | First ImpressionsThe staff was friendly and helpful. The U-Haul system was a bit messy, because it showed an empty room when it was actually full, therefore making us have to go back to the office after we were already offloading.
Irving A | First ImpressionsStorage unit was not actually available. Employee told me to always go there and rent in person, never rent on-line because computer is always wrong. What's the purpose of the convenient on-line rental option if it is not accurate?
Jennifer B | Online Move InI absolutely love the extra clean environment and staff were amazing. I was referred from a family member snd I’ll refer family and friends thanks again to my new uhaul family.. shout out to all the staff at uhaul on capital blvd Raleigh North Carolina y’all are the best ever!!!!!
Jessica D | First ImpressionsWe arrived at the facility before 7:00pm, we notified the employee that we would be cutting it close. When my wife arrived at 6:57 pm as she was walking in the employee on duty refused to help her and directed her to check in via online. She was short in tone and obviously in to big of a hurry to help. We thus had to keep the 26’ Truck for the entire weekend because of this. Which put our things at high risk being that I had To fly out the next day, so had to park it at a hotel until Sunday. The when returning, the young man who helped me was VERY NICE! but when I went to use my code and key and I didnt Work. Fun Aly after and hour of calling and complaining (it magically started working) I need Some sort of compensation extension on my rental or something. I’m a social Media influencer and have a far reach, then the manager FINALLY called today with and attitude with my wife. Giving excuses about she has a child etc etc.. Rodnai was her name. Attitude, making excuses for her incompetence employees. I’m very mild mannered by nature but this experience was so not right!
LEON E | First ImpressionsI had way too many issues with this short-term rental contract. Even though the issues were consistently resolved, it shouldn't have been this many. Had 3 refunds because of bad data entry.
CARMESHA W | Overall ExperienceThe provided access card did not allow access to the bathroom on the first floor in the storage facility. After normal business hours the access card would not work for the sliding doors. My wife and I had to use the small door to bring Furniture into the unit which was very inconvenient.
SAMUELJOSEPH S | First Impressionsgreat customer service
MICHELLE T | Overall ExperienceUsed the online sign in and it assigned me a room that was already rented to someone. That facility is very poorly run. Your system availability does not match what is actually free. Also I rented a 5x10x10 off the website recommendation that it would be big enough to fit a 1-2br 1200sft apartment and that was a complete lie. I have to rent another unit because it was so small. I will not be using or recommending you service to anyone ever again.
Lovette H | Online Move InOut of 9 curtesy carts they only had 3 mattress carts which were still to small to move my mattress and one flat cart that had a broken wheel. I did self check in and it assigned me a unit that was already rented and had a lock on it. When I went back to get another one that was bigger that one was also rented already even though it said it was available on their system. The person at the desk didn’t know what they were doing. Forgot to give me my keycard. And the bathroom would not unlock for us even though after swiping the card it said it was unlocked. I will not be recommending this place to anyone ans will never use this service again. Thank god I only need the unit for 2 weeeks.
LOVETTE H | First ImpressionsManager did what she could to help
TIARRA P | First ImpressionsFirst I moved out of the storage on July 14th, 2021, with the assistance of the U-haul movers, and renting and paying for a U-haul truck on 7/14/21. When the U-haul movers finished, one of the movers gave me my 2 set of keys to the Lock, and NO LOCK!. I asked where was the Lock because they knew I was moving out (permanently). He told me it's still on the storage door. I couldn't believe it!. I finally was able to get through on the phone to U-haul, the first person said they would let someone know. Then a few days later I receive a late notice letter. I called again and the 2nd person said they will have U-haul on Capitol call me. I received another letter the next day with late charges. Not being able to go to the storage myself, because I just started a new job and the time's of operation conflicted with my new work schedule. I called again#3, and finally spoke with someone who understood and remembered me, there that moving out day July 14th, 2021. FINALLY the issue was resolved.
Tonya D | Overall ExperienceThe best experience I've ever had and I've had a few the staff there couldn't be any better or helpful definitely recommend and use you again
Bobby G | Overall ExperienceJustice Bullock assisted me and was so thorough and kind. He made the process easy and seamless and I would recommend Uhaul to others because of his service
Selen Y | Overall ExperienceI purchased theClimate/Temperature controlled storage unit. The AC was not working properly. The main reason for obtaining the temperature controlled units is to store items from heat spoilage. I hope that this issue is resolved soon. I will be visiting the storage unit in the next several days to ch check on this matter. Thank you.
CHANA R | First ImpressionsThe facility was clean, well lit, and accessible. It was a very busy day at this location, but the staff were calm, professional and polite. Rodnai was outstanding!
Susan D | Overall ExperienceThe workers here work so so hard. Please give them a raise or something! They are dedicated!
SAMUEL B | First ImpressionsI was satisfied 97% but everything was good and the technology checking in when the location is closed was very helpful especially the fact that I still could call a live person to get further instructions to confirm that I knew what I was doing and completed my check in without any problems.
DEBORAH W | First ImpressionsWe had no problems and it was a good experience
James B | Overall ExperienceEverything and everyone was so awesome
Lisa C | Overall ExperienceThe storage unit was Disgusting , should have been ashamed to rent it out.
Barbara S | Overall ExperienceI am giving U-Haul the national chain a VERY poor rating. The local people were nice and tried to accommodate a poorly run-company. Yolanda , which I assume was from your National cust service center, sent me to the Capital Blvd location from the original Chapel Hill location where the pods were to be stored. She reserved a 10x10x10 unit. I also called back to get another unit since the 10x10x10 was not large enough. I reserved a 7X23.5X6. When my movers arrived at the Capitol Blvd location. There was not place to park the truck. I had to drive around to finally find a place to park my car. There was one guy working the desk and a long line. It was chaotic. When i gave my reservation to the young man, I was then told the only units at that location were 5X5X6 units. I could possibly get four different units. He was not sure if they were rented or not. I had to walk to the units to see if they were actually open and not rented out. What kind of system makes reservations but actually does NOT have what you reserved? Moving is so stressful and to have this debacle from U-Haul is highly unprofessional and unacceptable. I am so frustrated that I even used U-Haul. I would have been much better off going with a less crowded, closer storage unit. The stress of being told my six pods were cancelled, I did not think that I no longer needed to be with U-Haul! I would NEVER use U-Haul or recommend your company. I am a realtor and a home stager and I will make sure my experience is known.
DAPHNE R | First ImpressionsThe price differed from the reservation which was unfortunate, however the rental itself was great and easy to use.
Alexis M | First ImpressionsStaff was a great help with my trailer pick up and usage, and with my storage rental as well
robert s | First ImpressionsThe staff was wonderful. The male that was working was exceptional. As a senior level associate for a major hotel chain, I'm well versed in customer service. He is phenomenal.
TAMARA M | First Impressionsstorage rented belonged to someone else. No dollies to rent to use
Aginah N | First ImpressionsI arrived after 6 pm to unload and move into a storage unit. The lady running the office was worn out from the day. I could tell that she was spent, but she remained professional and accommodating to insure that I found a unit large enough (I had to increase once I saw the size I booked). This facility was extremely busy, right up to closing time at 7 pm. I can imagine that she was understaffed for the busy Saturday. I appreciated her help and we got moved in without too many additional issues.
Susan D | First ImpressionsThe Staff was Always Friendly and ready to help..If needed in the Future I will Definitely Store my Things Here
soniarane a | Overall ExperienceVery unhappy with this experience. My unit was not ready for move in. The staff at the office were very unresponsive. I would not recommend this facility or uhaul storage services to anyone. The customer service is absolutely terrible.
Jordan S | Online Move InUpon setting up my storage unit at this location, my account was not set up correctly twice within the span of 3 months. I almost had all of my stuff moved out of my storage unit 2 times because the previous staff did not file the proper paperwork in order to secure my unit. This after each time, I verified with them before leaving the location making sure there was not anything I needed to sign or check. Yet, despite this they still failed input my information properly. However, I will say that with the new management that came in this location has gotten a lot better than it was before. I just had a horrific experience upon moving into the unit. The main reason I am leaving such a review is because I had to put a majority of my belongings into storage while waiting for my house to be built. Thankfully management didn't move my belongings out, that I will give them credit for.
Zach C | Overall ExperienceWhen I closed my account yeasterday the key to my unit did not work. I was told if I lost my key I would have to call a lock smith. I the mean time as i waited with professional moving crew that cost $129/ hour TWO OTHER people came in and complained that they could not get into their storage units for the same reasons. One of the persons has 2 units and couldn’t get into either and cut his own locks off. Finally some one with U-Haul came and Grided my lock off. it took an hour and cost me $129 for movers to sit and wait. I’m also concerned about the security of the building if locks can be changed or switched without my knowledge!!
William F | Overall ExperienceThe staff was amazing!
Brit S | First ImpressionsFriendly and professional staff
ann m | Overall ExperienceI was very pleased with the service that I received. The unit was large and clean and I feel safe entering the storage unit. The service associate Justice was very courteous, professional and was able to expedite me obtaining my storage unit. The store was very busy and he worked quickly to assist all of the customers while the General Manager stood outside doing nothing but watch the line of customers grow. When the General Manager decided to come inside to assist, her behavior displayed that she really was not too happy about working. Justice meanwhile went above and beyond and seem to really enjoy his job in helping others. Justice is definitely Managerial material and this was one of the most pleasant and fastest transactions I have received in customer service!
CHERI J | First ImpressionsI showed up before closing and got a unit. I was then given a code that didn’t work and then the office closed and refused to help me move in order to move my stuff in that night. I was incredibly disappointed and will not be using this location again after my free month is up.
Christopher T | First ImpressionsI reserved my unit online to find out the units I reserved/paid for were someone else’s units. They had to find an open one for me to use in which was beside a mechanical unit that was leaking into the unit the moved me to. I ended up spending 3 hours more than I needed to at this facility due to the poor maintenance and lack of organization. I will never recommend this place.
Alexa W | Online Move InThe guys in store were very helpful
Simon C | Online Move InRodnai is great, and made deciding on storage and which trailer to get very easy. Will recommend to anyone looking for great service.
Charles K | Overall ExperienceBooked a storage unit in person and the person working there gave me a storage unit that was already in use on the first floor. Since they did not have storage units of our size on the first floor, they then assigned us one on third floor. This unit was also in use by another customer. The staff was not super helpful throughout the process and had a slight attitude when issuing the refund for the lock I purchased. I was satisfied with the uhaul truck and the relates services but I was not satisfied with the storage unit offering and had to cancel my unit
Benjamin K | Overall ExperienceI had originally moved in back in December. I was a key card and allowed to move my stuff into the unit. However, when I tried my key card one night it didn’t work. When I came the next morning their was an extra lock on my unit. Come to find out, the employee who signed me in the day I moved in didn’t do anything other than open up to unit for me. Thankfully, the employees this time knew what they were doing and set up my account correctly this time.
Zach C | First ImpressionsI was very unhappy with my experience in storing my household items at the U-Haul down town Raleigh facility. Upon moving my items into my new home, I came to realize that I had a roach infestation that had occurred in my pack boxes I stored there for 5 months. I put in a complaint and it was not resolved successfully, after submitting a claim requesting to have my new home exterminated. The $125.00 estimate to have my home exterminated was denied by their RepWest insurance company that's supposed to help with U-haul customer complaints. Saying that no negligence was found on the behalf of U-Haul. This determination I disagree with, because they should maintain their property by having it treated for insects to avoid these type of occurrences. Before submitting this review I made one last effort to reach out to Management and got no response. So, since the company has emailed me asking about my U-haul experience, I'm left with no other choice but to be honest and say... It's been a very disappointing experience with storing my items at U-Haul downtown Raleigh on Capital Blvd and I will not ever be using U-haul services again in the future.
REMONA B | Overall ExperienceWorkers are rude with the exception of the guy who checked me out. Also there was flooding.
Branden V | Overall ExperienceStaying here only based on convenience. The storage area was completely trashed -- random things just piled up in the common area in the entrance. The bathroom was also destroyed and looked like it hadn't been touched in weeks. And the towel dispenser did not work. Total disarray.
James J | First ImpressionsI wasn’t happy you guys messed up my storage I drove from Rhode Island to North Carolina to get here to find out that you guys didn’t have my storage unit ready for me and which sent me back in my movies which I was paying helping me move items out of my truck it was longer than expected I thought it was gonna be easier but it wasn’t I should’ve went with moving pods
silvia f | First ImpressionsRuben was super helpful and friendly!
jeanine w | First ImpressionsThey cut lock off of locker after a fire and it was a nightmare getting replacement keys also tried to charge me for storage fees for 5 straight days 3 weeks after I cleaned out my unit.
Karl A | Overall ExperienceSmooth
tracy s | Online Move InTwo opposite comments: Ruben, your employee at the Raleigh location, was fantastic. Knowledgeable, patient, friendly, responsive, a stellar representative for your company. I cannot give him enough stars. Really took of us. The opposite issue is safety that has nothing to do with your team. Three young adults and I ended up moving stuff into the unit around 9:30 pm. There was a man there, he did not appear to be the security guard. He left the door propped open with wood slivers while. He stood with his back to the door on the phone with a cigarette. He also did not appear to be a customer nor work there. My biggest issue is that he propped the door for a good length of time (15 minutes??) after dark. It did not feel secure. I’m not sure why he was there but he was not moving anything. If he’s a security guard, my suggestion would be he does not prop the door open because that defeats the entire purpose of needing a key card to get in
Elizabeth P | First ImpressionsI only wanted to rent for one month and then was beguiled into the “one month free promotion” and was overcharged.
Ian G | Overall ExperienceI loved the place very easy to get to and very well lit , my only thing is the After hours Door , it was super hard to get in an out of if you have to use a rolling Cart!
Shane F | Overall ExperienceI will like to cancel my services
Tommy H | Overall ExperienceThe reservation time for my truck ended and I could not add additional time due to the next reservation. This cost me an additional $50.00. I would suggest allowing space between reservation scheduling to adjust for changes in plans. I had to reload the truck and it took extra time. Valerie Boyce
Chimur K | First ImpressionsVery well cleaned. The temperature, although controlled, could be a bit colder. The carts could get some extra care, one of them had a broken wheel that was annoying.
Rodrigo N | Overall ExperienceGood location
Stephen F | Overall ExperienceAdequate for storage. Had one problem after a major storm with water getting into building but it did not get into my unit. No other problems during the years I used it.
LOUISE D | Overall ExperienceClean, Friendly, easy access.
Leonard M | First ImpressionsFriendly staff. Easy access and providing the carts was really helpful.
Gaynor E | Overall ExperienceThe customer service rep was very helpful and polite
Lianna D | First ImpressionsThank you for everything in my time of grief. You all are awesome.
DelRosa W | Overall ExperienceMs Drew was efficient, helpful, and friendly! Facility is clean accessible and secure. I wish they would allow me to put a combination lock on my unit.
andy n | First ImpressionsU-Haul AC flooded our unit. U-Haul apologized, moved us to another unit then increased rent. U-Haul also had problems with processing monthly payments, and keeping information updated.
TANYA S | Overall ExperienceI have rented different spaces in this uhaul facility many times. It has been a wonderful experience each time!
stacy f | Overall ExperienceGreat facilities and friendly staff. Alarm seems to go off all the time and is really piercing. Wish that could be fixed.
Barton A | Overall ExperiencePoor Facility: 1. I was put on the third floor which is inconvenient. 2. The elevators give you 3 seconds before closing 3. The carts are old with wobbly wheels 4. Limited parking 5. Check in
Julian M | Overall ExperienceGood storage space
Jennifer S | Overall ExperienceExcellent customer service provided to us.
REGINA R | First ImpressionsExcellent customer service!
Samuel J | First ImpressionsAll employees were friendly and very helpful with this storage transaction
ROBERT T | First ImpressionsVery helpful! Busy location, they could probably use more weekend help.
William F | First ImpressionsOlder fellow named Dennis seem very racist and tried to keep my deposit .... he was very nasty. He did not have a welcoming attitude... I am very disappointed with his serivice.
Tommy D | First ImpressionsExcellent service
Rocio S | First ImpressionsN/A
TREVIS H | Overall ExperienceHands down the most responsive and accommodating service staff I’ve experienced in years. Bravo!
Barton A | First ImpressionsI WAS
George W | Overall ExperienceAll of the gentleman here is the best I've come across in a long time. My family and I was packing our unit it was hot outside and they were nice enough to give all 6 of us water.Which was appreciated
Roberta G | First ImpressionsI have rented a 10 x 20 storage unit in somehow they put a 10 x 5, however you did have a 10 x 20 available and we asked to take that one. However The employee stated that it was late and he had to g
Art B | First ImpressionsI had a great experience with Dennis and Danny, Maurice, Ruben and Jalon. They really made the whole experience so easy for me. easy truck return and rental. The truck drove smoothly. Thank you!
constance b | First ImpressionsThe staff on-site were always great! But, the back office is terrible. I could never get a response and they tried to charge me fees for past-due payments when I was enrolled in autopay!
Emma M | Overall ExperienceExcellent service, very friendly and helpful. I would highly recommend the guys at downtown for all your moving and storage needs.
joel s | First ImpressionsLocation became less convenient otherwise great facilities
BOB M | Overall ExperienceI am very satisfied with the level of customer service that the U-haul representative provided.
Tammy S | First ImpressionsEveryone was super helpful. To everyone around me
Alexandra H | First ImpressionsThe manager (name escapes me as I am writing this) and Danny were super helpful and made my move in and truck return very easy. I have done business with this location three times now. Very satisfied
Gregory F | First ImpressionsI would have like 24 access,, but other than that. This has been one of the best moving experience I've had with you all. 5***** rating. Thank you all.
Patricia M | Overall Experiencevery pleased with the service
DANIEL O | Overall ExperienceBy far the best experience. I was greeted immediately even though they were helping other customers. Everyone was polite and professional. Facility was spotless even with construction.
Elizabeth D | First ImpressionsNone
JACQUITA J | Overall ExperienceWe got in and out with our U BOX. Perfect!
Valerie C | Overall ExperienceThese guys are very professional. Sometimes the lines are long though.
Susan P | ReservationGood all around
Darryl R | ReservationThe worst.
Kent C | Overall ExperienceAlways very helpful at this location.
george c | ReservationWell run and dependable. A pleasure to use. Only recommendation is perhaps hiring more staff at busy times to prevent long waits in line. Thanks!
JOHN M | Overall ExperienceRenting storage at the Raleigh Downtown U-Haul for nearly 7 years was a great experience.
KEVIN K | Overall ExperienceI can't say enough about the staff. If we had a problem or question, They were always very helpful. The facility was very clean. Whenever we had to go to our unit, we would see someone cleaning.
BONNIE T | Overall Experiencetoo many late fees and no timely notice
Candace M | Overall ExperienceMy actual move out date was Friday 5/25/18, not 6/9/18. I am owed a refund for 1/2 of the rental, since I paid it in advance.
Tamia T | Overall ExperienceConvenient and friendly, helpful staff.
JACQUELINE S | Overall ExperienceGreat place for U-Haul trucks and trailers, Gave me a free lock for my storage unit rental A++
Greg F | Overall ExperiencePretty decent unit, though the building itself smells. The grounds are rough with lots of neighborhood construction, yet they've continued to raise rents. Rent raises were my biggest issue.
WILLIAM L | Overall Experience+1
CASSONDRA R | Overall ExperienceThe only feedback I have is the facility and anything stored there smells like mothballs. However, I never saw insects or evidence of rodents so I guess that's the trade-off.
Lori S | Overall Experience