Customer Reviews for U-Haul Moving & Storage of East Madison

Rating:

5.0

Zachary did a great job. I felt well treated and got done what I needed to do with no problems.

Rating:

1.0

I rented a 6 ft by 12 ft open trailer with a tailgate to drive machinery onto the trailer. The staff was helpful and setting up the rental and hooking up the equipment. But when I got to my destination to load my equipment, it would not fit on the trailer. That equipment was 5 ft wide. It would not fit because you all has changed trailer types and the rear area on the left and right side of the rear opening has approximately 9 in on each side of that tailgate area where the metal goes in from the sides towards the middle of the back of the trailer. That 9 in on each side lost one and a half feet of the rear of the trailer. Making it a four and a half foot opening. At a minimum this should have been disclosed when renting the trailer. This is an extremely poor design. I paid the money drove to my destination and had to go back and return the trailer because it was not suitable. I asked for a refund and was told "No, once you leave the lot we cannot refund your money." I will not be using you all again. And I am sure that many people have already rented your trailers with the same issue. It should have been addressed way before I ever decided to run a trailer there. Done with u-haul!

Rating:

4.0

You changed both my pickup &drop off locations to press convenient ones.

Rating:

5.0

Good operation. No suggestions needed.

Rating:

4.0

An express line would be helpful. I had done the online check in and when I finally got to the counter, it took about 2 to 3 minutes however I had to wait almost 30 minutes for customers ahead of me that had not done what I had done so I believe express check up would be very helpful

Rating:

5.0

Nothing. This is my go to rental location.

Rating:

4.0

pretty good experience. wish the 2 young guys at the counter weren’t playing grabass for 15 min while i roasted in the sun waiting to return the truck. seems like that system is broken. if you want folks to stay in the truck when they return it, have someone ready to greet them.

Rating:

5.0

All OK. Guy came out & was very helpful & knowledgeable. Went quick & easy.

Rating:

5.0

Between pick-up and return I dealt with 3 people. All three were very friendly and helpful. I would recommend them to anyone. As far as the app. I had problems with it, Got frustrated and went inside for help. I would never try to use it again.

Rating:

5.0

UHaul has been in business for years and never had a bad experience with you guys thank you for your business.

Rating:

5.0

The customer service person was warm and friendly and helpful. He was working hard and quickly and he did a great job explaining things.

Rating:

5.0

Everything was perfect, quick, and easy. Really great service, thank you.

Rating:

5.0

Easy, efficient quick checking in and checking out trailer work perfectly for what we wanted it for

Rating:

5.0

Mahmutt as manger and mark as his second staff worker very helpful and knowledgeable

Rating:

5.0

Hire more people like Mark at the 22 Atlas Ct location, as he’s as personable and helpful as anyone we’ll find in customer service anywhere.

Rating:

1.0

Upon entering the building where my storage units were at it smelled? nasty and moldy a very strong, moldy smell. I was renting two storage units in a climate control units, but it still smelled rank and nasty right when you go into the door to the unit moldy nasty disgusting please find a way to take care of that as soon as possible, it can’t be healthy or good for you thank you. There was no lighting in the unit that I rented.

Rating:

5.0

these guys are terrific; i'm disabled and they jump to getting the job done!

Rating:

5.0

Employees at this location are awesome, from pickup to return.

Rating:

5.0

Quick checkout and return, auto hauler as expected and helped me get the job done.

Rating:

5.0

Unreal great service thank you so much i will be back again.

Rating:

5.0

It’s a 20 minute drive from my house. I traveled to UHaul for boxes several times in the past 1.5 months. Highly recommended

Rating:

5.0

very nice job! Easy in, easy out.

Rating:

4.0

Employee was friendly, knowledgeable and great attitude

Rating:

3.0

The location was fine. Understaffed, but fine. The process of renting is ridiculous. Uploading pictures? The site wasn’t working! It was faulty and time consuming. You can do better

Rating:

1.0

Truck requested not available at time of pickup it was a 4 hour delay. Then upgraded truck not available at new pickup time! Then able to pickup original truck reservation. This caused my loading help delay and extra $100 charge to load!

Rating:

4.0

IF U-haul corporation offers the app for self check-in then make sure it works properly. Location -straight forward systematic process eased the entire check in and check out process. Guys were very efficient and knowledgable.

Rating:

3.0

App checkin didn't work

Rating:

4.0

The printed contract had very small print that it was hard to read. I was not informed by UHaul staff that I had to bring the vehicle back with the same amount of gas. It caused extra hassle to take the vehicle back and then leave again to go get gas. At least let the client know that needs to be done. Sure, it was in the contract but you get that when you get the truck and the print was so small I couldn't read it. Other than that, it was a good experience.

Rating:

5.0

The guy who took my call the night before and the gentleman who helped me hook up the trailer was very nice and professional

Rating:

3.0

The staff were great, friendly and helpful. The cab of the truck smelled of smoke, but beyond that all was clean and functioned well.

Rating:

5.0

I just wanted to say thanks for alerting us to the fact that we forgot our sunglasses. We were able to come back and get them. Thanks for the call

Rating:

4.0

I was told that I had to return my rental by 9am 03/23 only to be charged a $59 late fee for doing so.

Rating:

5.0

I have been using the services of U-Haul for at least 30 years. I have always been satisfied with renting vehicles from your place as well as my recent need for storage space. I will continue to use U-Haul as those needs arise.

Rating:

4.0

You have very good trucks and vans that i can depend on when I do need them. One request I would have that I wish you would address is for the personnel to give a quick tutorial on the dash board of the rental. I seem to always be on the road when I find I need to know how to find something. I did not find out where the gas gauge was unti i turned the van back in, I had to guess at how much gas I used when refilling it. Thank you for this service.

Rating:

4.0

A cupholder was sticky and brown in the bottom. The thing with the cupholder in it (the console?) looked like it was coming off a bit or has in the past - we almost lost the keys in the wiggly gap. The driver's side weatherstripping was coming off, but in otherwise good condition. It made the driver's door hard to close sometimes. The truck cabin was very, extremely loud in the wind.

Rating:

5.0

Your guy there was very helpful!

Rating:

5.0

When you get new trucks, please make the instrument panel easier to read! Larger numbers, better lit! (I had a 26-footer.)

Rating:

5.0

Everything was perfect. Equipment was in good operating condition and staff was efficient.

Rating:

5.0

It was the pickup with the lost keys and was the only one left on the lot. It wasn't clean but ran well and worked well for the project I had. I would use it again just as it was. Staff was do helpful.

Rating:

2.0

It started out great, was able to schedule me in a reasonable time for hitch installation & wiring and staff was friendly. The problems came when I arrived to pick up my vehicle. My vehicle no longer started without *several* jumps and my check engine light was on. Vehicle is a 2017, 62,000 miles, and up to date on maintenance. Currently sitting in an autoshop to figure out exactly what the problem is, hoping to be reimbursed for whatever this will cost.

Rating:

5.0

No suggestions. The experience was excellent.

Rating:

5.0

Very friendly and knowledgeable staff

Rating:

4.0

Nothing, good customer service at this location.

Rating:

5.0

Great

Rating:

3.0

Maybe adding an additional person at check in.

Rating:

5.0

Awesome!!

Rating:

5.0

Very friendly staff members and very helpful

Rating:

3.0

I returned the unit 2.5 hours early but the unit was not checked in until after my 4 o’clock return time resulting in me being charged an extra day. I had to return to the location to straighten this out, but as of this writing my bank account has not been rectified.

Rating:

5.0

Both attendants at van pick-up and drop-off were friendly and helpful.

Rating:

4.0

The Man that helped me was great. It would be a good idea to have the truck ready the night before pickup. Expensive to rent up 50% just 12 months ago.

Rating:

4.0

The gentleman that came out to hook the trailer up was very helpful and made sure everything was right for me.

Rating:

5.0

Great experience using U Haul when moving is always stressful.

Rating:

4.0

It didn't affect me, but there was a lengthy period (20 minutes) for an earlier customer before they got a vehicle.

Rating:

5.0

Nothing. The whole experience was positive

Rating:

5.0

Could use mirrors on side of buildings almost got hit twice.

Rating:

5.0

The staff and management at this U-Haul location were top-notch. They were friendly and professional. They helped my family and me recycle all of our cardboard boxes from our move. I would highly recommend U-Haul to a friend or anyone else.

Rating:

1.0

According to your website, and the people at the rental office, tow dolly is compatible with 1 7/8" or 2" ball hitch. I arrived at the rental office with my 1 7/8" hitch ball and was then told the trailer only accepted 2" ball. Had I known this I would have put on my 2" ball at home. Going home to change the ball on my hitch would have added time to my schedule I couldn't add. At this point I was told I would have to buy a 2" ball from them, because of misinformation from your website, I was forced to buy extra equipment, or be very late. Not good business practices.

Rating:

5.0

none

Rating:

5.0

Very pleasant , knowledgeable and friendly staff!

Rating:

4.0

Staff was very helpful. Vehicle was old, smelled badly and very dirty on the outside. Exterior dirt expected in the winter in Wisconsin.

Rating:

5.0

I had a great experience at this u haul. Staff were kind and helpful. Generously lending me their time when necessary.

Rating:

1.0

They did not honor online reservations? and there was never any staff around, I went multiple times and had to wait at least 30 minutes each time and there was a line behind me as well.

Rating:

5.0

Price, assessability, and helpfulness were so wonderful. Every time I had to come in and get some boxes someone (without asking) carried them out to my car. I really appreciate this because I recently had back surgery. I have been a repeat customer of U-Haul for years. We have another rental truck and help coming up in a week, we will always come back. Thank you!

Rating:

1.0

I made a storage unit reservation in May of 2024. When I came for my reservation in July with my confirmation and reservation number they told me "this Uhaul does not honor online reservations" and my reservation was not reserved. NOWHERE on the website does it say that this Uhaul does not honor online reservations and the employee said it was simply general manager preference. The employee was able to look up and see online when and what storage unit i reserved, they simply just gave it away. I would highly recommend not using this storage unit and should have taken its 2 star review more seriously.

Rating:

5.0

Awesome employees, professional and very helpful..

Rating:

5.0

Great customer service!

Rating:

5.0

Great customer service!

Rating:

1.0

Definitely not a safe place to store anything. Mahmet was constantly spying on me, and talking to people who would call him inquiring about the private and personal contents of my luggage. And, he was quick to sell my personal items by the second month when I had to receive a new credit card from out of state. He lacked the courtesy and patience of a true professional. I had to wait for a new credit debit card because the original debit card had a breach on it. I contacted , Mahmet via telephone and email to explain this situation. Afterwards, he bugged me incessantly ! for up to 7 to 10 business days - alot of calls and emails every day all day! He obviously deals with a great deal of criminal minded people. He was horrible. I had to wait for a new card with a new account number. I never felt safe on his property. Get a better owner. Everything was paid in full for every month I had the storage unit. I reported via telephone to a staff person once I vacated on April 20, 2024. My last payment was for April 12th, 2024. I always paid my rental bill at least a week to two weeks in advance, even up to the last payment required made before the April also due on the 12th of each month. Thanks,Tracy. Storage unit #200. Also cleaned before I left.

Rating:

5.0

I want to thank U haul employees for accommodating me with my unexpected changes

Rating:

1.0

I was shocked by the way I was treated. The accusations the way things were taken from me like access to my own storage. They put a lock on my storage they gave me limited access for things that were made up and even part of what I did there saying that they would give me warning you for these things and nothing if there's no warning they just shut me off I had one worrying in the very beginning for having things left outside my unit and I cleaned that up immediately and it didn't happen again all the other accusations made against me we're fabricated and not true. I did not even finish a full month there I couldn't wait to get out

Rating:

2.0

The staff is not very helpful they just told me where the universe at to go look at it myself if I like it I could take it and that was it nothing was explained to me otherwise since then I've been harassed about things that I did wrong and my girlfriend was there helping me sort through a lot of my belongings because I have things that are need to throw away and things I'm trying to keep and the staff for raster probation there without me being there and that she was the one doing in the ground there and she was very uncomfortable. My access card does not work. Sometimes have to swipe it five or six times to get it to work. And it's not 24 hours like other people's are I know for a fact that there is 24-hour access cards and I don't have one when I asked one of the staff to take to get me that you took my card and did something to it handed it back and said it should be good now and it's not.

Rating:

5.0

The guys at the store were very nice and accommodating. Units ver clean and well maintained

Rating:

2.0

Due to getting back reimbursed for what was paid in January! Staff was friendly but seem confused Everytime I was going in to take care of it ! Everytime I went here with this problem I would get the same answer to a manager will need t check it out but he's at another location every time! Sorry

Rating:

5.0

Everyone was very helpful and informative.

Rating:

4.0

The guy at the facility went out of his way to walk me through using the access card, heading to the unit and checking it out with me. Completely unnecessary, but good customer service.

Rating:

1.0

Please call me and I will explain my rating. Thank you. Btw, I’m not Angel.

Rating:

1.0

An incident occurred where I owed 3 months for a storage unit. I was sent an email saying my unit was going into auction. I was ok with that. Then I get a phone call saying we can work out and agreement and you can pick up your items. Next thing I know I get a receipt from U-Haul showing they charged my WIFES card the full amount over $330 without any notice or anything. That card was not on autopay ever so it shouldn’t have been charged at all. My wife and I are extremely upset. It feel like fraud. No one gave consent to charge the card at all. I will be pulling my items out of this unit and never coming back again. This had out my family in a tough place right before the holidays. This happened to me at the Madison East location 22 atlas ct. The GM was not very helpful In fact he said there’s nothing he can do to change this. I even offered to make a agreement but instead I was charged the full balance!

Rating:

4.0

There was a small leak in the middle of the ceiling that destroyed some of my LP covers and items but not enough to cause me a great deal of financial loss. Told the staff about the leak so it could be repaired before new tenants use the storage space.

Rating:

5.0

Mahmut was very helpful

Rating:

1.0

My mom died and I was tryingto clear out her unit. The manager was very rude unhelpful and difficultt to me during a already hard time.

Rating:

5.0

Amazing staff.

Rating:

4.0

When I arrived in the store there was no one in the store I yelled out hello several times and even walked back by break room and yelled hello but no response this was for a several minutes. I then went outside and yelled is anybody working here in this store? And went back in and then I went back out and the gentleman was coming in and said he finishing up something. When the agent was trying to move me to a bigger unit it the computer kept throwing him out of system 3 times so it took a while. Then another guy showed up and he took over and got me into a bigger unit. He also said it came with a lock. Then the other guy said since I had another key on my U-Haul I should have a lock on the door and should be able to lock as I was leaving it over night to unload on Saturday. I went to lock it and there was no lock on the U-Haul and the lock that I was given did not work. I went back in the store and told them this and was told the lock was for storage and then I would have to buy a lock. The gentleman that first helped me told the other guy shouldn’t she get a discount on the lock she is buying? And the other guy said she got the lock for the storage. So I paid full price for that lock but then I got to thinking the second guy originally said the storage came with the lock. So I should have gotten a discount or free because I had to wait and literally yell outside for someone to come in. But really I should get October rent for free now that I think about it. Thank god I am a patient person. Just imagine if I was someone who goes nuts over a few minutes they would have gone ballistic!!!!

Rating:

3.0

Facility was dirty. Lock was not in the unit as it was first advertised so had to find staff to get one. When attempting to cancel membership due to moving out took about 2 weeks for location to respond to a request made from corporate as they were the only ones to respond to attempts to cancel.

Rating:

3.0

The storage are had a pile of someone’s old belongings on the floor and there was a musy, stinky smell.

Rating:

5.0

Super good experience, just on the original move in there were a lot of dirt and leaves inside. Not a big deal just swept em out.

Rating:

5.0

Everything was easy from start to finish!

Rating:

1.0

I reserved a climate controlled storage unit as part of a truck rental. When I arrived to unload, my reserved and confirmed storage unit was not available. I was informed that units were given out on a first come first served basis. I was offered a non climate controlled unit that was insect infested, rusty, and damp. I would not pay any amount for that unit and only took it because the first month was free and had no other options. Apparently reservations are not honored by uhaul. I will be moving my possessions to a different facility that offers climate controlled units as soon as possible.

Rating:

4.0

I could not see where to put my vehicle as I unloaded it.

Rating:

4.0

I am very disappointed that I was asked when I got the locker that they needed one of my keys. Well now they don’t require that anymore but yet I was not told or contacted so that I was able to receive my spare key and now after all this time approximately 10 years I am told they don’t have it. I am extremely disappointed and very upset. I would like to be reimbursed for my lock. Or have U-Haul pay for another key to be made. Any questions feel free to contact me. Thank you 608-658-5635.

Rating:

5.0

Wonderful manager!! Helpful staff

Rating:

2.0

The facility and staff were great but I’m actually writing this review because they have sent me an email every hour for the past few days, feels like harassment and I won’t be using them anymore.

Rating:

5.0

Omar was very informative and took care of me quickly. This is my 2nd experience with Omar in about 12 months and I would rate it 5 stars/5.

Rating:

5.0

Dustin did a wonderful job and would definitely recommend using their storage facilities. The rest of the staff were also very helpful and will return for any of our moving needs.

Rating:

5.0

Pleasant staff is the key to a good experience. This U-Haul is the best in my book.

Rating:

5.0

Originally had a reservation at another storage place, but their manager was MIA & wasn’t responding to calls. So I made reservation at U Haul and it worked right away. The manager of the other place still hasn’t called me back, and I’ve already moved everything into the UHaul storage

Rating:

5.0

Good experience all the way around

Rating:

5.0

Great staff at Atlas Ct. very helpful and efficient

Rating:

5.0

Great service from Mahmut and Harold. Both were friendly and went out of their way to be helpful.

Rating:

3.0

I spent an extra 45 minutes because the staff checking me in couldn't get the gate to work. Turns out he didn't turn on the computer with the program opened. Seems kind of basic? Definitely frustrating. Then today, someone called my sister first asking about my storage unit and if I had moved out. I had literally moved in the day before. When I called back, they had the wrong unit number for me. People don't seem to know everything and aren't on the same page? There also didn't seem to be enough people to help, there were people waiting a long time when I was checking in. Friendly people and want to help, just don't seem to know how maybe.

Rating:

4.0

Had trouble locking up at times.

Rating:

5.0

Great customer service that were very enthusiastic to help!

Rating:

2.0

The place is loaded with uhaul trucks and make it difficult to drive to the unit easily.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Me gusta mucho sus cerbisios son maravilloso cómo me atendieron gracias por todo

Rating:

2.0

Would’ve been great had it not been for receiving a late notice a week after I had called to say my storage unit was cleared out.

Rating:

5.0

Everyone was helpful there. And it was easy to excess from 5am til 10pm

Rating:

5.0

Management is very responsive to my concerns. Situation corrected. All is good.

Rating:

5.0

Smooth experience.

Rating:

5.0

The owner is who I mostly interacted with and he was a stand up guy. Very friendly and knows how to talk to a customer. I will certainly be coming back to this uhaul location specifically if I ever need storage in the madison area ever again.

Rating:

5.0

Staff member was very very helpful and explain things very well.

Rating:

4.0

It would be nice if storage was pro-rated when moving out. If you are moving and go one day past, you are charged for entire month.

Rating:

5.0

All the way around 7 Gold Stars with Diamonds on top for Harold and Mamuth. They did an absolutely outstanding job every time when I rented.storages, all sizes of trucks and trailers on several occasions. Many thanks and and many blessings to them!

Rating:

5.0

Wayne has always been so helpful and accommodating

Rating:

4.0

All in all a good experience except the price seemed a little high for storage.

Rating:

5.0

While every single person I met at this location was very helpful and professional. Especially helpful, kind, knowledgeable & efficient was MAHMUT. MAHMUT went above & beyond to help me logistically with moving arrangements, Appropriate storage and cost. I am very grateful for his kindness & help!!

Rating:

5.0

Mahmut was extremely helpful, efficient & was so very helpful in helping me streamline storage, truck rental & best cost effective move options. Amazing help! Thank you! All the staff at this store go ABOVE & BEYOND TO HELP, each & every time I’ve come to the store.

Rating:

3.0

Customer service was awful. Very slow and unprofessional. Lazy employees

Rating:

5.0

There is a person named Wayne at this location. He’s fantastic and made my moving experience less stressful. Bog shoutout to Wayne!

Rating:

5.0

Awesome, amazing and outstanding storage facility! It was nice and easy to use as well as incredibly convenient. My belongings were in good hands for the time that I stored my belongings there. Thank you very much.

Rating:

5.0

Wayne is great guy. Thank you. Disappointed we still haven't received email with final bill for final moving truck charges.

Rating:

3.0

Hornet nests in outdoor storage area. Got stung. Had to buy hornet spray and knock down nests.

Rating:

5.0

I have always had great service at this U-Haul storage facility. Everyone knows me from previous storage stays and so it is great to work with people you know.

Rating:

5.0

Great place friendly staff. Thank You for outstanding service would highly recommend you.

Rating:

3.0

Had to wait a long time. Need more employees, Phone service is horrible, was on hold for 96 minutes and still no one answered the phone. had to make a unnecessary trip. Very disappointed with the situation. So had to go to the counter, Line was long so waited for 20 minutes again.

Rating:

1.0

I booked two weeks in advance. This review is for the Warner Park location. I show up exactly as planned and am told they have 0 units. Planning a move is difficult and stressful. If you are able to book a unit online it should be available. Or call me. You can’t even call the location. I was on hold for hours a couple of times, then you get routed to central booking, and they know nothing. It was horrible. Don’t ever bother.

Rating:

5.0

My visit could not have been better. After a long day of moving and organizing it was nice to sign up and be on my way. Both gentleman received my dry sense of humor and made my day with great customer service. 👌🏾

Rating:

5.0

Very nice and sweet

Rating:

2.0

Had rented a u haul and storage. Couldn't return truck because could access storage unit system down. Had to go to different location then planned. Higher prices man was rude. VERY DISAPPOINTED HAVE USED UHAUL MANY TIMES WORST EXPERIENCE EVER...

Rating:

5.0

Staff at U-Haul were friendly and professional. They took extra steps to help with concerns regarding covid. I really appreciated Alex's kindness and help getting the storage unit rental set up. Thank you!

Rating:

5.0

I have stored items here on and off for a few years since I moved to WIsconsin and every time the staff is friendly, professional and very helpful.

Rating:

5.0

Anne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).

Rating:

5.0

Best center that I have ever rented from

Rating:

5.0

The young lady at the desk Ann was always extremely helpful!!

Rating:

5.0

Anne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.

Rating:

5.0

Everyone was VERY helpful, prompt, and friendly!!

Rating:

3.0

Dirty unit, was told there would be a lock on the door when I got there and there wasn’t. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don’t think worth the price per month that the unit costs.

Rating:

5.0

I would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!

Rating:

5.0

Moving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.

Rating:

5.0

I was personally impressed by the manager's personal relationship. A+

Rating:

5.0

.

Rating:

5.0

This was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.

Rating:

5.0

The staff was very professional and courteous. The check out process was quick and seamless.

Rating:

5.0

Quick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!

Rating:

5.0

Overall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaul

Rating:

5.0

U-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.

Rating:

5.0

Great experience, very helpful

Rating:

5.0

Anne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.

Rating:

5.0

Thank you, for making everything painless ans stress free.

Rating:

4.0

The lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(

Rating:

1.0

Online reservation info was not accurate. Rat traps in unit. Boomer staff is inept.

Rating:

5.0

Very helpful staff

Rating:

5.0

I was very pleased with my storage.

Rating:

3.0

no need to comment

Rating:

5.0

The person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn’t force us to make a decision.

Rating:

5.0

RAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!

Rating:

5.0

I could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.

Rating:

5.0

I've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.

Rating:

5.0

I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.

Rating:

1.0

It took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.

Rating:

5.0

GREAT JOB ALL.One happy customer.

Rating:

4.0

Consider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.

Rating:

4.0

Seemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.

Rating:

5.0

Anne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.

Rating:

5.0

Great

Rating:

5.0

Everybody was very helpful when I called in to make monthly payments

Rating:

5.0

Very friendly and helpful. Will recommend to anyone who is moving from madison area

Rating:

4.0

Everything was great

Rating:

5.0

The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.

Rating:

3.0

I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank

Rating:

5.0

Everything was great!

Rating:

5.0

I was very happy with the safety and dryness of the unit.

Rating:

5.0

Great experience, helpful staff!

Rating:

1.0

Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents

Rating:

5.0

Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul

Rating:

1.0

I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.

Rating:

1.0

I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.

Rating:

5.0

Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.

Rating:

2.0

Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.

Rating:

1.0

This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.

Rating:

5.0

I have always been treated like a VIP at this location both by management and the great employees.