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RICHARD RCustomer Reviews for U-Haul Moving & Storage of East Providence
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The automated pick up process is severely flawed. I had scheduled an early morning pickup (prior to the location opening). I went to the location the night before to confirm my truck would be ready and reviewed the instructions on how to complete the self-service pickup. I was shown the lock boxes where the keys would be located and was told I would receive a code the next morning. I showed up the following morning, and could not complete the self service pick up. I was told to contact customer service, and they notified me that a truck was not assigned and the keys were not in the lock box. I had to return to the store 2 hours later when it opened to retrieve my rental. I lost 2 hours of scheduled moving time AND I lost 2 of my movers due to the later start time. If you are going to offer a self-service option for pick up, you need to ensure that the process is easy and that your location employees follow through on their jobs. I will not be using this service again as there is no guarantee that the truck will be ready, even if you go the day before to verify everything. FIX your process and hold your employees accountable.
Andrew FThe truck fans/windsheild defrost didn’t work, and there’s no way to tell by visual inspection, the windshield fogs up in rainy weather and I couldn’t see. Had to pull over twice on the highway IN THE RAIN and hand wipe the windshield to avoid driving with an obstructed view. This is a safety issue that NEEDS to be fixed. And the truck smelled like B.O. and had a a ton of dirt on the driver side floor. I seriously want a refund for this trip but I’m not gonna waste my time, will just not rent here again.
Jack FThank you we appreciate everything you did in our time or need after the devastating tragic loss of my daughter
Michael M | First ImpressionsI arrived 15 minutes early and was helped by a friendly and efficient employee I left with the trailer in 15 minutes. I was helped in 15 minutes when I returned.
Arthur Trented serval times would not hesitate to rent again
RICHARD MI never talked to anyone. On the app.
Lee FPlenty of customer parking quick and professional service
JAMES TThey auctioned off my storage unit when they were supposed to call me before had my foot amputated my grandson, and my mother‘s things roll in there and my Christmas tree for years didn’t really care about anything else except my grandson mother’s things because they have deceased sentimental 💔😞😭😢
Natercia R | Overall ExperienceAny questions are answered by the team at the rental agency quickly and efficiently.
Richard V | Online Move InAttendant was friendly, extremely helpful, and efficient.
EVAN AVery friendly 💕
JOANN MVery disappointed in the follow up after my drop off. I drove a total of 5 miles for my rental and got billed for 3 gallons of gas. Makes absolutely no sense. The rental was perfect for what I needed but afterwards the customer service was sub par. I also received a text saying "where is your vehicle" on Monday 10/20 when I dropped it off on Sunday 10/19. Please explain this?
ZACHARY SThe folks there were nice, but the sign outside says to wait at the drop off location and someone will come out. but no one came out. There were people who'd been waiting 10 minutes when I arrived and then they started using the mobile app and checking themselves out. I just stuck my head in the door and the guy there said it was fine to just leave the keys and they would check me in. That worked fine for me, but the dissonance between the signage and reality was off-putting.
ANDREW PPassenger visor wouldn't stay locked in place. Other than that, nice clean comfortable drive! Thank you! Shaun G
Shaun GThe ratchets for the car tiedown straps were very difficult to operate. They should be lubricated or replaced. I told the representative about this upon return and he agreed completely and said he would try to get some non petroleum lubricant and take care of it
TIMOTHY SAn employee named Jonathan assisted my son and I with our rental and he was extremely helpful and courteous. Great individual.
Jared WThe folks behind the desk were friendly and helpful. Please ensure they get a raise soon.
Christopher HIt is hard to see where the customer service people are sitting when one enters the store. A sign or removing some of the products surrounding the pick up area would make it more apparent.
LOUISE HI was contacted for the equipment having already turned it in the previous day?? Curious ...
GARY WAll the young & older gentleman were great & Easy to work with Thank Carolyn Burgess
CAROLYN BEverything went good thank you
CHRISTOPHER NStaff was pleasant and efficient
JOEL HAll the employees are very knowledgeable
DEMETRIO AVery good customer service from picking up my vehicle to return it. Thank you.
ERIKA JOther than wierd access from the street, everything else was perfect.
VERNON RI’d rent from you guys again!!!
JEFFREY F | Overall ExperienceBest Uhaul I’ve ever rented from!! Thank you!!
KAREN LThey told me at the drop-off point in Washington DC I would be able to drop it off at any u-haul location! That was not true.. I had to drive from one location to another one.. They would not take it. They said location in East providence was supposed to make arrangements for me to drop it off in DC! I after traveling to 3 different locations..I practically had to beg one location to take it! They also said they charge a$250 drop of fee! I did all this in DC in congestive stand still traffic!!! The Rep In EP DIDN’t gave proper information! I WAS WERY FRUSTRATED!!
JULUIS DThey never checked the mileage, I used 10 miles and they charged me for 20 which was my estimate
JESSICA LWhen I tried to call to arrange a change in delivery, I was transferred five times and then when I finally got to the person that I should’ve been talking to they couldn’t do anything for me. It was on the phone for over 40 minutes being transferred from location to location. One person actually commented that my address was not a city in the United States.
Gary FDon't lie to the customer about costs...
CARL PThey are great and super friendly and knowledgeable. Highly recommended.
cheryl VThere was not a thing that I needed for improvement The young men were Great very Helpful. I will be back. Thank you U Haul Carolyn
CAROLYN BThe staff is excellent, and the units are clean and accessible. The only problem I had was that the renter of the unit above mine had something leaking oil into my unit, damaging my things. There was no way to correct this over a whole year, and I gave up and moved into another unit of the same floor, but without dripping oil.
Doug A | Online Move InThe people at check out were awesome, even though your computer systems crashed. They tried a number of work arounds until the system came back on line. Check in was equally awesome. The young men you have working here were great.
ARTHUR KThe chains were significantly too long, and dragged while I drove.
OSKAR SThe staff were extremely nice and helpful! This was my first time renting a uhaul and they made the experience a million times easier and less stressful.
Sarah LThis location was great, the young men working top notch, especially Johnathon.
JILL IOnly one guy doesn’t trust to give information about rent the truck.He was also rude.
ABDULAZIZ AThe reservation went smoothly and it is always better when you deal with professional service oriented employees, which is what I experienced. This was appreciated.
ROBERT Wthis is the second car I had them install a hitch in. I have not challenged it much -- it's for my Thule bike rack. But the work was done fast and done right. We purchased a pin they forgot to give us but we'll get that next time I refill my propane tank for way cheaper than the swap out dudes!
Philip SEasy to return trailer,,,......................
Terrell JGreat truck, great service
EDWARD DThe guy who checked me in was friendly, responsive and very helpful. Great work, thanks.
PAUL PI dropped off the equipment after business hours.
John MThe two people who have helped me here have both been great - friendly and competent and easy to work with. I really like this place!
MICAH LJust more clarity on return and drop off the unit
DUANE MThe East Providence location is under staffed. I felt bad for the one person at the counter. For a large U-Haul location they have limited equipment to reserve. The person at the counter was very helpful and managed the number of people waiting very well.
PETER PI only had 8 folding lid boxes
Maureen FThe desk attendant didn't explain anything. I had to ask if locks were included. Overall, it felt like he was uninterested in being helpful.
KIANA KThis place is clean and secure and the people who work here are professional and knowledgeable. I will return here for other services in the future. Highly recommend!,
Valli C | Overall ExperienceExcellent service!
THERESA MExcellent pick up service.
FRANK CVery accommodating and helpful staff!
LIAM HHelped address the issue and ease the stress of the situation
GERALD SThe furniture pad is a lot. And they are heavy too. And consumes a lot of space. Maybe an option for how much furniture pad to use would be avgreat deal. Overall fantastic experience!
Jerico SThe manager was AMAZING! So helpful, courteous and professional. We were very impressed, thank you!
DENISE Dstaff was very professional and friendly.
LORI GNone
David WGreat staff and collection of clean well maintained vehicles!
ANDREW SI don't know the guys name who helped me with the 26ft rental but he got me the best deal at a very fair price wish I had gotten his name because he deserves credit for truly helping his customers
BRYAN KInstallation was quick and both men were very knowledgeable and friendly
Monique MMore help they do good but it's hard to stay ahead. I was satisfied.
DAVID CEverything was perfect, quick and easy!
ELIHU WEverything was great and easy to access. My only complaint with having a second floor unit and no elevator is having to haul the furniture up and down the stairs. Good thing I am strong enough and have a young son to help me.
Philip S | Overall ExperienceI have used this U-Haul office on a few occasions. The staff are consistently helpful, friendly, polite and professional. The equipment is well maintained.
CATHERINE P | First ImpressionsI have used U-Haul before
BETTY A | First ImpressionsThe people working on the morning of Wednesday, March 12th were professional, friendly, helpful, kind. I was impressed and would return here anytime.
samantha b | Overall ExperienceExcellent service
Joel B | Overall ExperienceJames and his staff have always been incredibly helpful during my time renting a storage unit. Highly recommend!
Allison L | Overall ExperienceIt's a storage unit. The desk is always busy with customers who seem to be outrageously demanding, and unaccepting of information they get from a very nice staff. (must be the location, the Cumberland facility ran more smoothly). The fact that the location is more difficult to travel to because of the recent bridge construction, I would not recommend that particular site. I could have emptied my unit a while back, but dreaded traveling through the RT195 mayhem.
donn a | Overall ExperienceJames was very helpful and informative. After meeting him, I feel very comfortable choosing this facility for my storage needs. He is a real professional.
Karen L | First ImpressionsThe Manager at the East Providence location was absolutely helpful and had my storage unit ready for me with minutes. Customer service was excellent and I would recommend this location to everyone who wants excellent customer service.
AMELIA F | First ImpressionsI closed my unit because of raising prices and mouse droppings covering my belongings. I also discarded a mattress and boxspring related to mouse droppings. The gentleman that helped me when I closed my unit reimbursed my last month. The staff was always friendly and courteous. The app was also convenient for payment.
Melissa M | Overall ExperienceYes I'm waiting to hear why your place advertised a 10×10 storage unit for 164.95 per month with climate control and I was charged 194.65 per month? I'm waiting to hear from the district manager. Thank you in advance for your time. Tanya Ney
Tanya N | First ImpressionsBoth workers super friendly / helpful
Natercia R | First ImpressionsJames was professional, personable, and knowledgeable, making working with him a quite enjoyable experience. Our storage space is clean and the right size, with the only downside being its second floor location, but that could not be helped. I also like the card check-in/check-out set-up.
IVOR H | First ImpressionsOverall the experience was very good. My only complaint would be having to climb stairs to get to our particular storage space. That is/was not ideal. For that reason I can't give my overall experience five stars.
Kerry O | Overall ExperienceGreat experience from start to finish
Margaret O | Overall ExperienceCould use more help behind the counter
Joseph A | Overall ExperienceVery clean and spacious,
troy p | Overall ExperienceBest storage service I’ve had over many years. Cleaned it out yesterday after several years of use. Was sad to see it go!!
Jeffrey S | Overall ExperienceNo prorated and limited access to the storage in this evening. 6 am to 9 pm access is best due to many of us work 8 to 5.
Debbie P | Overall ExperienceProrated is important because of people like me having financial hardships needs every cents if not used. I’m disappointed that I couldn’t use prorated money after using only few days out of 30 days. Access to storage sucks. Closing at 7 pm after all we get off at 5 pm from work. This is a no brainer!!!! Make it 9 or 10 pm make more sense than 7 pm.
Debbie P | Overall ExperienceLanded here on a one way trip from down south and James & Arez was cool, helpful and resourceful. No complaints
Shaun C | Overall ExperienceI have had my storage units for quite some time at this uhaul facility. I have known some of the staff for a long time. They are knowledgeable and kind. This uhaul bathroom is very clean.
LAVEATTER R | First ImpressionsIt would have been more convenient to be able to pick the location of the storage unit on a map of the building. There is a musty smell inside. Please check for mold. One of the fans seems to be loose and makes a lot of noise. Last time I was there I didn't hear it, so maybe it was already fixed. A bathroom would be an amazing addition.
Natalia S | Overall ExperienceJames 💯
Shaun C | First ImpressionsThe young man working on Saturday March 25th, 2023 was a great help, he was nice and very respectful
Dawn O | Online Move InVery helpful and knowledgeable
Juana H | First ImpressionsI really like the workers at East Providence
Wanda T | Overall ExperienceA light in the storage would be great.
Ayrton L | First ImpressionsEntrance to unit to small for all furniture
Brian F | Overall ExperienceReally nice people. And, a great facility!! Will use again.
warren f | Overall ExperienceGood costumer service
Omar D | Overall ExperienceThe facility had promised to store my keys in it safe, as a document it in an email. The reason for this was that I was not present when my things were stored. Rather, movers moved my things into storage because I was out of town. The facility lost my keys, and I had to pay $100 for a locksmith to come while my movers waited to open the lock.
Luba S | Overall ExperienceStaff is super helpful and friendly.
Calieb B | First ImpressionsGreat customer service the most stress free part of my move experience
Ashley C | First ImpressionsI had spoken to someone twice that I could not afford to pay for the unit any longer and my information was ignored and now over one year after clearing out my unit and not paying. I am still receiving a bill for thousands of dollars and continuously harassed by one of the managers after I explained my situation. If I have a financial hardship and can't pay. How do you think that is suddenly going to change. And after I had already emptied out the unit and left my keys with your associates. They screwed up and I get blamed for it. It's bad enough that when you come into the office you can't get anyone to acknowledge your presence, nevermind help you. Your business is good but individual people are so incompetent and customers should not have to suffer for their lack of professionalism. Please do better.
MICHAEL C | Overall ExperienceStaff went above and beyond to assist ! Thanks !
STEVEN L | Overall ExperienceEverything was perfect!
KIMBERLY b | Overall ExperienceNice storage facility
Jordan M | Overall ExperienceVery accommodating !
STEVEN L | First ImpressionsMold issue
Craig M | Overall ExperienceI was very surprised I could get one in the time I needed and the size I wanted!!!
KIMBERLY b | First ImpressionsGreat Licatuon
lauren k | Overall ExperienceSo. First I go there and it takes over 15 minutes to get a checked in (there’s only one guy ahead of me). That’s not that big of deal, and then everything went down hill from there. I was expecting a bigger storage unit and I expressed that as I saw what I received. Didn’t really try ans help me find a bigger one. And THEN the doors wouldn’t open. The WHOLE time I was unloading my Uhaul full of stuff. The employee never came back to check on me and was like “idk I guess they’re broken”?? Like what?? How unsafe also it took so long to take all my stuff out since I had to wedge the emergency door open! Super unsafe and I highly do NOT recommend
Jasmine J | First ImpressionsI said the facility was well lit but, the storage it self is very poorly lite. Hard to see in storage area itself.
sandra p | Overall ExperienceConsistently great service. Thank yoU!
SARAH B | Overall ExperienceI want to give a huge shout out to Moragn Amador at this location. She was spectacular when assisting us with the move in and day prior to moving out. Very attentive to my needs and did not suffocate me with loads of products/services that would’ve costs lots of money. I had a bit of a weird experience with the issue in using the dumpsters at the property. I used the night I moved out and was charged $40 for it. At no point did someone from the company state that the dumpsters were off limits to renters. Mind you, someone came up to us at the trash and even wished us a good night. If that was the case, why weren’t we addressed then? We would’ve immediately went elsewhere had we known prior to emptying out the unit and throwing them there, we would’ve went elsewhere.
Martha O | Overall ExperienceJust exactly what you expect: good!
Elizabeth N | First ImpressionsTerrible customer service. Not helpful. Didn’t tell you that you don’t have 24 hours access or that their access isn’t working at this time. Looking for storage elsewhere
samantha t | First ImpressionsGo to h3!!
Felicia J | Overall ExperienceBy far, the absolute cleanest and secure of anyplace I’ve ever seen. The people behind the desk where always awesome and helpful especially Ray.
MONICA S | Overall ExperienceDisappointed how long it took for my move out request to get processed especially because I got charged late fees and got sent an email saying I was late on my payment despite moving out and sending out request before rent date.
Isabella S | Overall ExperienceGreat facility- clean and easily accessible
Elizabeth H | Overall ExperienceVery nice helpful staff (met at least 5 members all great), clean new storage unit, contents same condition as when we put them in after one year, no signs of pests, would recommend. We had a small unit in same building as office.
Kathlene M | Overall ExperienceThere was an issue with the electronic entrance to my unit for the first 2 months of our experience, which meant I could not access the unit after 7pm, which did not adhere to the posted schedule I had signed up for. I brought it to the attention of management and they said they were working on fixing it & apologized for the inconvenience. But upon asking for some sort of bill reduction, I was told they’d have to ask the facility head. Ivory ever got back to me & I was given the runaround a few times. That’s not right. Not giving me access at times outside my personal work hours really resulted in a terrible experience. Additionally, I showed up 10 minutes before the office closed one night & asked the staff member in duty if he could help me get into my unit as my card wasn’t working. He said he couldn’t because he was closing up. Again, awful customer service & completely inappropriate foe the staff member to value their closing over a customers needs while they were still open. While the door issue was eventually fixed, it was too little too late. We’ve since moved to another facility in the area & are having a much better experience. Unfortunately, I don’t see myself ever using UHaul again.
Michael L | Overall ExperienceThe staff at the East Providence, RI location are excellent, providing excellent customer service. Dawn went above and beyond to help me when I arrived it was noted that the call and reservation center did not send my storage rental information to them so they could get my ubox out of storage so I could have it transferred to a storage unit. They also gave me wrong information about what a split level unit is; luckily once again Dawn at the site location saved me from climbing stairs to get to a unit. Very unprofessional of UHAUL Call Center! If not for Dawn who went out of her way to get my ubox out from being buried among other uboxes, I would have been out $200 for the movers I had arranged. Thank you Dawn!!! As for the UHAUL Call & Reservation Center HORRIBLE SERVICE!!! The storage facility at East Providence is clean but two things I didn't like: 1. street level storage units have very low ceilings, smell damp and there is no lights so the units are dark. 2. there is no elevator for above street level storage or split levels which is ridiculous!! don't know about lighting because I didn't look at those units.
janet t | Overall Experiencevery cordial and helpful.
Joe C | First ImpressionsThe lights in the second floor of the sstorage area are motion activated but do not seem to come on when needed.
Courtney M | Overall ExperienceOur agent was extremely friendly and helpful
James S | First ImpressionsSecond floor with no elevator! Are you people out of your minds. Never again. Never again.
bradford r | First ImpressionsThe lights in our hallway where our storage were off. Was told to walk all the way down for them to turn on. Didn’t happen and had to pack most of it in the dark. Every other hallway had lights but ours. Rang the assistance buzzer multiple times and no kne answered or came.
Anthony B | First Impressionsgreat people working at a tough time
michael K | Overall ExperienceVery easy to use and safe. Even though I was moving during the coronavirus outbreak the employees at this location helped me with my move by answering questions and giving information whenever possible, making my move and storage even easier. Thank you!
Whitney P | Overall ExperienceRay and Jordan where the best at customer service. They where the best give them a raise!!!!
dylan g | First ImpressionsThe guy at the counter was great. Thanks
bob t | First ImpressionsGreat service thanks rosa ceballos.
oclide l | Overall ExperienceService was good
oclide l | First ImpressionsThank you for a great experience.
SAVANNA G | Overall ExperienceAll went well. Thanks for your help.
MURAT A | Overall ExperienceThey were great!
lauren k | Overall ExperienceGood
gissette f | Overall Experiencethats great
Jeffrey H | Overall ExperienceI was in and out of my storage for 4 months. I find the staff very friendly and helpful. It was always clean and I had no problems. billing and payment was easy with the on line app.
Leslie B | Overall ExperienceFriendly staff and clean facilities. Use of storage facility was easy.
gissette f | First ImpressionsVery disappointed when I opened my storage liocker to find my items covered in mold. The queen mattress and box spring, a few tables, chair pads and linens are permanently damaged.
Lynn W | Overall Experiencexxx
LOUIS A | Overall Experiencethe card reader did not work for over a year. I informed the staff a number of times. and nothing was done.i had to keep swiping over and over and it worked a few times only.
PAUL D | Overall ExperienceI was told that automatic billing was set up at the time of rental start and when it came time for the second months rent we found out that it wasn't set up correctly and we had to pay a late charge
Barry G | Overall ExperienceVehicle was fine, but storage was disaster. 401-286-3267 cell. got there after hours. lock on unit. manager did come to unlock but was wrong size unit. now i have to pay for bigger unit than i want.
Daniel H | First ImpressionsI enjoy the staff members! Very accommodating !
LEONA S | Overall ExperienceI was quite pleased at how U Haul dealt with my request. My cousin had cleaned out the unit, received help and greatly appreciated the staff.
PAULA N | Overall ExperienceOur storage unit was indoors on a second floor. It was well-maintained, clean and never felt like our belongings were in jeopardy of damage or getting stolen. Very nice facility.
Bridget A | Overall ExperienceFine
Dorin S | Overall ExperienceThe storage rooms have no lights. But other than that great service.
Carina C | Overall ExperienceI want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.
MICHAEL C | First ImpressionsThe price went up way too fast... from 49.95- 74.95 in less then a year! I had to pull out!
margaret S | Overall ExperienceNo comment.
dennis t | Overall ExperienceThe staff are very helpful and explains everything step by step to make sure the client understand the process im very happy i choose u haul.
Carina C | First ImpressionsExcellent customer service, very friendly and helpful.
Melissa P | Overall ExperienceOnly wish it had an elevator or ramp..otherwise 👍
Ken T | Overall ExperienceI was surprised by the size of the unit. The website states it can fit three bedrooms. I believe this is true if you have small furniture. I had to purchase two units to fit a two room apartment.
maurice l | ReservationOverall a good experience. If I ever needed a storage container I would come here again.
Joshua M | Overall ExperienceI noticed mold on items that were in the storage space. The items were in there for less than two months. Otherwise, everything was great.
Derek R | Overall ExperienceIt is annoying to be forced to buy a special UHaul lock, but otherwise, can't complain, it's exactly what I needed.
Nick A | Overall ExperienceGreat
elmer t | ReservationWorst run company I have ever done business with.
Marlana G | Overall ExperienceI made a reservation months in advance. When I got to there,the size I had reserved was not available. The attendant said there was nothing he could do & he had to charge me for the larger one.
Eugene V | Overall ExperienceThanks Rey and Sam for great customer service during my rental move-in and move-out.
stuart b | Overall Experience.
KRIS S | Overall ExperienceWe will be using your facility again
Allan E | Overall ExperienceHelpful and friendly staff. I will definitely use again. Thanks for the great service!
john l | Overall ExperienceI arrived 1 hour after they opened, unit wasn't ready. Wouldn't let me do paper work to set it up, told me to just come back "later." Wasted my time. I canceled my reservation and used someone else.
Jessica B | Reservationthank you
Denise w | Overall ExperienceGreat guy at the front desk. Super helpful and so nice. Storarage spot is perfect
Jeffrey S | ReservationIt was a good experience.
marlana g | ReservationTerrible customer service. Reached out to management and never heard back. Would never return.
Michaela H | Overall ExperienceSome staff was rude
TONYA B | Overall ExperienceThe people at U-Haul were polite courteous and very helpful I had a very pleasant experience there and would recommend it to any of my friends hope to do business in the future with you thank you
geoffrey r | Overall ExperienceThe pod wasn’t ready the first time the movers got there so we had to reschedule and even then it wasn’t ready. I tried calling and was waiting for so long on the phone. It’s very upsetting ...
Sara L | Overall Experience