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john pCustomer Reviews for U-Haul Moving & Storage of Florissant
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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LAKISHA LThe team at U-Haul was very friendly. I really appreciate that great service thank you.
walter pEverything was efficient and good customer service. Easy after hours return step by step process online. This location has always been pretty good and reliable.
Ollie Sgreat experience, very friendly. thank you
paul cThe gentleman that work that store deserve a raise. They are very hardworking and I appreciate them for accepting last minute reservations. This location always serves me well.
Toni CGreat response and helpful!!!
LESTER CAndy was working by himself which means it took a while for him to get through all of the customers at 7:30 on a Saturday morning. But he got through it.
Maurice BAndy was great to deal with!
Joseph EOur family has been using this location since 1994. Convenient having this location within 2 miles and in my neighborhood.
Diane PVehicle reliability in store wait times
TERELL BI was given the wrong drop off point but luckily, the final drop off was not far away. I was told by the one who told me my drop off location that I might get a refund for bringing the truck back early. But, no luck. The truck did have great features.
Ruth MImprove your computer system. Sometimes there are glitches and we have to wait longer than expected.
Phyllis WVan was dirty, tank was almost empty and there were fast food receipts along with a large mug indicating it had not been serviced before we took possession. My card was charged an extra $39 because they said it wasn’t returned the same day which was so not true! I’m waiting for my refund that they should not have taken in the first place.
Carolyn MEverything was excellent! Effortlessly and I am truly appreciative
Lisa oIf someone estimates the Miles and don't get past the estimated miles can your representatives pls let the customers know cause for that.
SOSPETER HThe workers was very personal ,very nice. Out of all the locations ill rented from this one is the best
CYNTHIA SMy reservation was for 10 am and I was on time. The lines were long and the system was horrible. I did not get out of there until after 11:30 am. The workers were excellent just the computer system was horrible and would not allow to check in online
Erika GImprove your computer servers speed . The computer system including the online and phone check in were running slow and stoping in the middle. It took me and other customers an hour to pickup the rental truck.
Phyllis WEverything was just great !
vera rAll went great
Margaret FI was very disappointed with my experience. I continue to call several days after but no one has been available at that location. I made sure to put more gas in the truck than it had when I received it, yet I was still charged extra for fuel. On top of that, there were additional charges added that were never clearly explained or discussed beforehand. I ended up paying about $60 more than I expected, which felt unfair and misleading. The whole situation did not seem ethical or customer-friendly, and I believe the billing practices need to be more transparent and accurate.
niema jI wasn’t told about the text to confirm things so they tried charging me for gas. I was charged for mileage that was not correct that I was not able to dispute.. when I picked up the vehicle the guy was not helpful
LaShonda SGreat!
Carolina GThe customer experience was very professional.
Charles LI appreciate that you always have equipment available for use, even at the last minute. You are also close by, which makes our experience convenient. In addition, you are affordable. Thank you! Lighthouse MCM
Vincent EThe lock box was hard to open
WILLIE JThe gentleman that gave me the truck was rude. He gave no instructions or gave a tour or look over of the truck with me
Denise GNothing the customer service was very good
RAY HKeep smiling
Daniel MStaff are outstanding.
CHARLES LWhen I first called there there was a sounds like a black guy answer the phone he was very helpful I didn't have all my information I said I will call back and when I did it was a white male that picked up oh my God he was the worst on the 6th of May this all occurred but they need to work on the customer service because some of the staff that answer the phone hate to answer questions don't there some of them I did not like some of their customer service I need training some of them not all.
Brian SNone
Ronardo MThe 2 gentlemen who assisted me were very friendly and this location seems to always have what I need.
Brenda HThis was a horrible return experience. It took me four almost 5 hours to find a U-Haul place that would take or exempt the U-Haul on a one-way. I’ve spoken with five different people I was on hold four times for over 30 minutes that would help assist me with finding on location to drop it off. They finally called when I was one minute away from the place. I found to drop it off at the other two places I went would not accept it. This was a horrible experience all the way around a refund should be given.
Jason CEverything was excellent
terri cretire the truck i rented . no shocks, the driver side door was hard to close, the 15' box was coming apart at the right front corner seam , the camp was hard to retrack and the seatbelts are hard to click. The truck was clean and gassed up, but you have much better trucks in that size on the lot. i think you are just trying to see what you can get away with.
Mark DI touched the mirror to adjust it outwards as it was too close to the cab blocking my view. When I did a defect in the glass cracked and I was charged for this. I explained it to the attendant but he still charged me. I felt this was ridiculous as this is obvious ware on the vehicles, with me having photos of that mirror being hit many times prior to it being in my care. I took very good care of your vehicle this was a wrong way to deal with a customer and I'll be recommending anyone I know not to use your services in the future.
Matthew FNothing
Scott LNothing everything was nice and clean great customer service. I would recommend my friends. Thank you
Ruby EValor was very helpful and all the way around thorough he has great customer service and makes the renting process a good experience all around!! I would definitely send people his way to rent through him.. thanks valor for the good experience of renting thought you as well as the company 😊
jessica wThe guy with the shaved head on the side hair on the top attitude is given prejudice no eye contact very rude
LASHONNA WNothing.
wayne nThe agent was very good athis job.
Ira INothing
LESLIE FThe guy who received the vehicle back was a little rude but the overall rental process was great
SHELICIA BWe use this location several times a year and they are always great to work with. I'm embarrassed to say I don't remember the name of the young woman who more often than not helps us but she is excellent.She recognizes us as soon as we walk in and makes every transaction effortless. We love her!!
TINA SEverything was great, up until return... To the white girl in the store that was seething about how a customer was "stupid" for not knowing how to return a truck, and ended the (speaker phone) call with "you're not welcome" after being thanked by said customer; not everyone works at u-haul, it is your job to assist. To then further the statement saying "this area is full of low IQ people" is EXTREMELY disrespectful, I am from "this area. Not only this, but as a white woman, to say something like that about a predominately black neighborhood is insane and extremely tone deaf. Everyone else was FANTASTIC! however, her attitude & statements at 9am were extremely offensive and abhorrent. I would not recommend & wont return to this location, as I do not want me or my neighbors to be called "stupid" for requesting an employee to do what they're paid to do. Again, everyone else was great & friendly service.
Chloe PThe guy that handled my reservation when I picked up the truck lacked friendliness. Becky was wonderful. She took the time to answer questions and and a very professional and friendly personality. Because of Becky, I will use this location again.
Rachel WThe service was very good and the workers was very respectful towards the customers. They were very knowledgeable about the company policies and operated to the letter. Thank you north florissant u-haul family.
WILLIE JRespect people time
Elizabeth HThe process was difficult and the one person working was overworked and not able to help us due to the fact I utilized the mobile app. Would not accept my debit card as he said it was a prepaid card and is not. The truck was in severe need of a wheel alignment. My hand position was at 7 and 12 o’clock on the wheel.
Alexis LMy representative was great i just dont remember her name.
STACY YNo improvement needed. The staff was extremely helpful. Answered all questions, very knowledgeable and show pride in their work.
NICKOLAS BThe truck i was using mom cab leaks and ruined a box of shirts please fix the truck
COREY HGreat customer service.
LATONYA NThe male customer service representative was extremely rude. The equipment I requested was not in the cargo van. I requested a dolly. There were no keys in the vehicle or proper communication where to update the vehicle. I checked in through the app at 8:20 but was not able to obtain the vehicle until 9:00am. This time created a delay in my schedule in which delayed me returning the U-Haul at 5:00pm sharp. This is not the first time I’ve experienced piss poor customer service from the representative and is an ongoing issue that makes me uncomfortable.
EMILIA RClear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.
Megan O | Overall Experience