Very friendly and helpful!
Kristen SCustomer Reviews for U-Haul Moving & Storage of Fredericksburg South
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
As The people here are always so friendly and professional!!!
Kenneth PNothing to improve, everything was perfect that dispatching and receiving of my equipment Was Pleasant , the guy who received my equipment was very friendly and efficient I think his name is Jay. , Thank you Jay
Alexis M0pen a little bit earlier maybe at 7 am
JOHN TYes definitely recommend this location it was easy to find the staff was very friendly and helpful returning the van was easy and fast.
JERON RVery nice customer service
Deborah GBoth the customer service before and after the were superb.Thansk
edgar dVery helpful staff.
robert dLovely and helpful staff.
Uyi ANothing. Great customer service.
pam nTodo muy bien
gloria gJay and the other gentleman working on march 16th 2024 are amazing. They’re so helpful and nice. They answered all the questions I had and managed to help everyone who was there quickly and efficiently
abigail b | First ImpressionsNothing, keep up the good work.
Steve SFast , Friendly & Great customer service.
chante mMiss Wendy, I think DeAndre, and the red-headed white guy were absolutely fantastic. They worked with me and made my experience excellent. Thank you all for much. The moving in and out was amazing. Continue the awesome job 👍🏾👍🏾👍🏾👍🏾👍🏾
Stephanie C | Overall ExperienceThis location was understaffed when I picked up my rental, and I had to wait 30 minutes to return it later that evening. It was an otherwise great experience.
Kevin HGreat customer service and friendly.
Stephen AThe assistant manager Grayson was amazing. Very caring, very helpful. If I had a business I would definitely hire him 😁👍
Linda FCheck your invoice before leaving
KEVIN HThe personnel that were working were very courteous and professional. They were a pleasure to deal with for my rental.
THOMAS FThe after hours drop-off app billed me for a dolly I did not use, did not break the green seal, and indicated I did not use. Defeats the essence of the Yes/No option. And then their phone never goes through!
uyi aVery attentive and helpful, great customer service even though they were packed.
Glenda SThis location is absolutely huge! The service was timely and professional. I would recommend this location for any U-Haul need;)
Anne CI had a great experience, my first time. I will definitely return to this location. The customer service was excellent.
Sandra PNothing everything was great and the cashier she was very sweet considerate. Yes, keep her there.
cynthia cEmployees were great but I'm not sure about the accuracy of certain things. It's ok. You helped me move what I needed to move
john kStaff is always friendly
Brandan PCheck out trailer brake
Ronald MAll the workers were very professional.
RAYMONDJOSEPH SThe rental center was great; however, the app for returning the equipment has issues. I’d get halfway through taking pictures of the equipment and I the app would erase all of the pictures and I would have to start over. Then I wasn’t sure our out all went through until the next morning when u received the receipt by email.
Joseph KWendy was amazing. Very driven to make sure I felt heard and I understood how to access my storage unit, and how to arm the storage unit. The drop-off of the truck was super easy too! Definitely a happy customer!
Ascia B | First ImpressionsImprove the after hours return process. Difficult to complete 😕
LaTanya MExcellent customer service. Clean and organized.
Cindy KHonestly this is one of the best uhauls I’ve ever been to, very helpful and friendly staff, very will lit area, and always available when you need them. Thank you so much Wendy for staying with me and helping me get everything situated. I would highly recommend this U-Haul location to anyone who’s had a bad experience.
KHALIL L | Overall Experiencethe initial trailer offered was very dirty on exterior - obviously used through recent rain and snow conditions - but not cleaned before trying to rent it again hoping the customer would clean it ? not good customer service or professional operation
Ralph PThe staff was courteous and helpful
skylar sThis was a great experience. Miss Wendy Rodriguez was amazing. I will always come to this location. And I will let everyone know how wonderful this location was. They really care about their customers I give you a ten
Daisy gThis company is well stocked with various hauling equipment. They are very professional along with being very customer friendly. The delightful staff has made it easy for me to choose and recommend this U-Haul for all my and others needs.
David AWendy was extremely nice and very efficient.
Tracy HWell I think for now’s nothing to do. Continue doing your great job
Victor BGreat service and people. Thanks!
Charles PPhenomenal customer service from Manager Wendy Rodriquez!!! There was a small wait/line though, so hiring more staff would make it 100%. Definitely will be back again !
Abigail WWe felt so fortunate that Wendy was on duty as manager when we arrived with two truckloads of home items without a reservation about ten minutes before closing. She stayed late helping us secure two bins in close proximity to each other and the elevator, and took her time in showing us what to do and how UHAUL storage works. The facility was bright and clean, organized, and there were dollies to help us unload the home goods and get them to the lockers. Wendy NEVER showed any impatience and was sincerely interested in taking care of us. Thank you so much!
Mary A | Overall ExperienceThank you.
John C | Overall ExperienceI will NOT use uhaul ever again because you forced me to pay a stupid environmental fee that the company should cover if it so concerned, and because you force me to do the entire check in and check out porcess on my phone, even though there were 3 service agents at the store. Why should I choose this company if they can NOT provide in person service and force me to pay stupid fees. I will never use this company again
Sergio MAdd more staff please. Your staff at this location are spread very thin and are doing an amazing job even with the staffing shortage
John CStaff was very polite, professional and knowledgeable. Above and beyond to make sure I was comfortable with the equipment. Completed all safety checks completely and efficiently. No short cuts. Return was same experience. Top notch crew. New favorite U-Haul location. Thanks!
ARTHUR MNothing comes to mind.
ROBERT CThe employee who helped me, was very professional, courteous, and efficiently quick.
Mark DWill stocked, competitively priced equipment, employee was friendly and responsive to my request
David ANothing you guys are amazing will rent again soon!!!!!!
diego wMason was very Respectful, Considerate and knowledgeable of my concerns and needs. Mason was always Professional and supplied Excellent customer service!!! unlike the others that was present...... this is why I chose average.
KAREN Y | Overall ExperienceMs Rodrigues (sp) sets the standard for customer service. She has the perfect blend of professionalism and friendliness. Her vast knowledge of the entire Uhaul process allows her to offer all the available services without being pushy. She gives usable information that helps you make informed decisions. I thought the days of great customer service was gone.I was wrong.Its just on the move at Ms Rodrigues Uhaul.
Robert EVery clean facility and great customer service!
Michelle P | First ImpressionsWendy was very helpful and friendly
Brian PKeep up the standard
Innocent MAbsolutely, the best experience I had overall, very experienced, friendly, professional and wealth of knowledge.
Yulanda TNa
Rodeaster RIt was great & clean , safe . Thank you all
Integra PStore manager was great to work with:)
Devontre YMilage rate
PRESTONT SEverything was good. We actually arrived a little before the store open and the fellow still took care of us and let us get on our way when we picked up the trailer..
Richard Keverything was great!!!
Tenara C | First ImpressionsVery Professional.
Deborah J | First ImpressionsThe Best it Gets , very Happy with Uhaul
James H | Overall ExperienceI only withdrew because my financial situation changed. But I was a very happy client and thank you for your excellent services. I will definitely return if my storage needs demand.
violet g | Overall ExperienceThis particular facility has several serious issues. 1) the elevators are the size of passenger elevators and are not big enough (deep or tall) to fit large items like couches or large furniture items. This is a deal breaker when planning what storage facility to use. 2) the units I rented were presented as a single 10 x 15 x 8 unit, as other Uhaul storage locations have. Instead there was one 10 x 10 x 8 and 10 x 5 x 8 unit sold together. Again, not ideal and misleading to those renting. 3) the enclosed truck unloading area was nice, especially in the hot weather....until 5pm came (closing time for the front office) when we were told that the doors would no longer open and our truck would be trapped. We had to load the rest of the truck outdoors under the canopy, which was less than ideal. You spent the money on the building the enclosed the truck area. It should be available all hours the facility is available to customers, not just office hours. At the very least there should be obvious and clear signage indicating the hours limit. There is none now. 4) There should be opening instructions for the truck loading area clearly posted, with operating hours, BOTH inside and outside. I had to go to the office to find out how to open the truck area doors. I should never have to ask a staff member what can clearly be posted on a sign.
James S | Online Move InThank you
donna p | First ImpressionsCustomer Service was A1
MICHELE W | First ImpressionsWendy Rodriguesz was most helpful and the staff was very attentive for the vehicle I rented.
John H | Online Move InWendy and her staff goes above and beyond the call of duty. We were pleased with the facility and Wendy’s customer service!
lorenzo t | First ImpressionsThere is a huge flaw in the truck access system that caused me to have my rental charged unnecessary fees and the way management handled it was not professional at all. Once my truck is allowed into the bay and unloading starts, if the facility closes during my unloading time, the doors should not lock my truck in. My truck was locked in the facility and I had no time to return the truck, properly. This is an obvious flaw in the system that needs to be addressed. I mean if I walk into Publix to shop 10mins before closing, I won't be locked in then charged overnight fees. This was just a ridiculous experience related to a flaw in the system that U-Haul refused to take responsibility for and I found that to be quite unprofessional.
rosalia t | First ImpressionsFriendly and helpful staff.
Shaun E | First ImpressionsExcellent service by the manager…..
DAVIDSCOTT M | First ImpressionsThanks Wendy!
Thomas P | First ImpressionsThanks Wendy!
Thomas P | First ImpressionsGreat manager
Nicholas R | First ImpressionsI love this facility .Wendy and Ja make you feel apart of the U Haul family. They both make you feel welcome.
Lacilia B | First ImpressionsNice place and nice people 👍
nelson v | First ImpressionsWendy and her team are phenomenal! So glad I found this storage facility!
Heather C | First ImpressionsWendy provided stellar customer service. I needed assistance with a storage unit. She solved my problem. She's a hard worker. Give her a raise 😊
Tanya F | First Impressions5 Star * Service Great Experience
darlene j | First ImpressionsYou should give bonuses to those who go above and beyond to help people the way your staff does.
William W | First ImpressionsWendy the manager is professional, knowledgeable & friendly. Wendy went above and beyond, she worked with me & gave me a few extra days to ensure I was able to get all my belongings out of my storage unit before I was charged for another month.... I would Highly Recommend this U-Haul Storage Company and Wendy the Manager to all my friends & family if they ever are in need of Storage or hauling services....
mari m | Overall ExperienceExcelente servicio.
MARIO P | First ImpressionsWendy and her team were wonderful, always kind and great to work with.
Kimberly C | Overall ExperienceWendy and her staff are the best and the storage hours were very convenient. The price was good for the large unit I had and I didn't want to leave. The only reason I left because I had a unit open up closer to my home and didn't have to do the 20 minute commute to get it. Thank you Wendy and your team for a great experience! will recommend to others!
Kevynn B | Overall ExperienceMs. Webdy was wonderful to me ,I thank you so so much for all your help,the three months I needed to used the storage there
Bettie W | Overall ExperienceThe owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.
Jennifer P | First ImpressionsGlad I came to this one
Bettie W | First Impressions