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Victor YCustomer Reviews for U-Haul Moving & Storage of Frisco Prosper
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people working there were helpful and professional.
Patrick MVehicle had check engine light on when I picked it up and air conditioner stopped working during use.
Chris TThis location used to be very good with friendly and competent employees. However, now the employees are not pleasant to work with. They carry on conversations among themselves which is extremely rude while you are supposed to be helping a customer. They also have a general lack of work ethic which is quite apparent.
Mike CI need to speak to a manger about my last truck rent I called left massage and called the customer service but no one responded at all
muwaffaq aGreat team
jorge a | Overall Experienceyour doing great, keep it up
raul SMake sure equipment is up to par when doing one way rentals.
REGINALD BTrash in trailer. 20 min wait while one person translated for another sitting down while others waited. Just a TERRIBLE experience!!! If I can EVER AVOID U Haul, I WILL!!!!! You need to step up!
Scott Hnothing! it was great!
Mark BNothing. Matthew was outstanding!
Keith WCustomer service was awesome. Truck was super clean
Xochilt MIt was an easy drop off location. An employee unhooked the rental trailer and processed my turn in request quickly.
Bill PYour technology often does not work. Tried to check in with the app but it didn't work. I have used it before just fine. Also, radio did not work in the truck and the windshield was badly cracked.
Steven FDo as you are doing!!!
Jerry PHighly recommend to friends and family
Jorge AAlways quick and easy. Thank you!
DAVID Ldespite uhauls system being down i was still able to rent a trailer for a few hours.
Joseph HWas charged twice for my trailer…Over 220 dollars!!!
Willie CI am being charged twice for the same reservstion close to a month ago
Rich BEverytime I come in here with a life crisis needing storage or a moving truck, this amazing group of wonderful customer service representatives always turn my worries into solutions 💯 without fail, no matter which representative I get. Shout-out to the manager who's leadership is reflecting through her staff. Definitely recommend this location to anyone who needs solutions🤩
Josvani VMy unit saw sold unlawfully due to lack of communication from regional manager Tiffany. I would like someone from corporate to contact me. 424-522-3558
KHALI S | Overall ExperienceVery simple drop off.
Paul WAfter I drive off the lot, the low fuel light came on. It was supposed to be at 1/4 tank, but it was not. I had to put $35 dollars of fuel in for my daily rental. I also was switched to this location that was further away from my house.
Bradley WComputer system worked very slowly.
Alesia JI am frustrated that I was charged a $30 fee on top of gasoline charge for being just a couple gallons under what they believed they provided me at the start of the rental. The gauge showed just under 1/4 of a tank and I returned it just under 1/4 of a tank, yet somehow it was decided I owed $66 for a perceived couple gallons difference. I generally like this uhaul station, but this gas charge was ridiculous and I am not satisfied.
Matthew CGreat folks, great parking area to leave trailer. Helped with unloading and couldn’t believe the other location had the trailer parked on a hill and didint have wheel stoppers.
Cole LThe employees were very helpful, courteous, and knowledgeable. They were very accommodating when our plans changed last minute. They have a great selection of equipment and the best hours in the area for our needs. We will use them in the future!
Sergio NTrailer came off while driving. They never tightened the screw around the hitch ball. 4 kids. Don’t know what they’re doing. Idiots.
Chris PClerks can do better Overcharging needs to stop
CYRILLE GEverything was good the workers were very pleasant so helpful
Annie H | First ImpressionsStaff was responsive and immediately helpful at both pickup and drop off.
Tim KHad issues with the truck brakes on first equipment second the tire
Federico GI have used u-haul many times and always had a great experience. This was a horrible experience. The truck I was rented was awful. It had over 100,000 miles on it and should be taken out of service or maintained better. The driver's side door had to be slammed for it to close. I was on the highway before I realized the door was not shut all the way. Second, you should not rent a vehicle in TX if the AC does not work. I had to drive with windows down because it was so hot the day I rented it. I wanted to share my experience with the manager but it was obvious he could care less as he was smoking his cigarette outside the door so I just gave them my keys and left. I will still probably rent trailers from UHaul but if I need a truck I will go to Pensky. I also would never rent from this location again.
Kelly OThe whole process of renting the trailer was super simple and quick, I was in and out in less than 20 minutes.
Ricardo NThe staff was incredibly helpful. I had some issues getting into my unit, and they were very accommodating in troubleshooting. I also had a great experience renting the truck.
Luke W | First ImpressionsThis location was very conveniently located on hwy 380.
Bruce PI have spent 1.5 decades at this storage facility within the same unit. It was sad to say goodbye as the service has been great, the lighting, CLEANLINESS and alarm systems were phenomenal and the location was easier to get to before the city put a divider in the center of 380, which was not the fault of uhaul. Moving out was bitter sweet. I'm extremely pleased with this location.
KIRA G | Overall ExperienceImprove communication with the customers especially when it inconvenience them to the point where they to reschedule appointments and adjust their whole day. $50 doesn’t fix it.
Derek MStaff is very attentive and prompt. Set everything up and had me on my way in 10 minutes. You have a great crew working there.
Edward VThe individual at the front desk was very unprofessional and sold me a hitch pin I didn’t need. The women was clearly high and the staff was talking bad about customers. The outside staff was great.
Jared JExcellent experience when I was stressed the most. Signed Donald Trump
MITCHELL JNothing. Matthew was friendly, efficient and a true professional.
Matthew MReserved a dolly. They ran out of dollies. Gave me a dolly for sale for use, but the dolly was broken with a flat tire. Other that this, everything was good.
Cheng LThe facility and management and staff is absolutely great and I would recommend this facility to anyone that's looking for a storage great job hiring such good people!!
TRI S | First ImpressionsGreat rental. They hooked it up and unhooked it for me when I was done. Could not ask for better than that.
Robert HNothing
Johnnie TThe truck had extra damage compared to photos, higher mileage than in the pre departure checklist, and the remaining fuel (1/16) was of a very low quality causing very loud engine operation and no power available. Empty Truck would rev to 4K just to reach 40 mph. I thought the hand break is engaged but it was the fuel. The truck returned to normal operation after refueling with 89 octane fuel.
Marcin RGreat Friendly helpful crew
Tia CI was assigned a certain trailer when we were out there hooking it up we found out that the driver blinker didn't work so the lady had me move over to the trailer beside it and take that one when I was supposed to get my $60 refund I only got $39 they charged me for the broken light on the other trailer that I did not use
justin fApp is great for mobile checkin and checkout but was a little glitchy
Kent PExcellent customer service! Thank you!
Kathleen BVan check out was smooth and he was knowledgeable. No issues with the 15ft vehicle and exactly what I needed to move!
Candace CExcellent customer service
Edward J"I had a terrible experience at U-Haul today. The store's machines were incredibly slow, making me wait for 30 minutes just to complete my transaction. To make matters worse, they didn't have a small truck available, forcing me to settle for a larger one. The truck I received was dirty, with muddy tires, and shockingly, the back of the truck wasn't even closed when I drove off the lot. This level of service is unacceptable, and I would not recommend U-Haul to anyone."
Zeeshan QThe first trailer’s left light didn’t work. The installer wanted me to take it anyway. I made him switch the trailer for another one. I spoke to the manager and he said he would take care of it.
Richard TThe moving team was amazing! They made me feel like they are a part of my family. Such customer service is hard to find. Thank you for making such a stressful day fun.
sherry jWe have requested the reimbursement for the days that we did not use and we called two times and the manager hang on on us
RAFAEL P | Overall ExperienceThe facility and service are friendly good. All is about the distance for every customer. For me my residence is far from this location. I want to say thank you.
Komi G | Overall ExperienceU-Haul, its app, and its employees are very customer driven. What a great company!
ERIGHT J | Overall ExperienceThe experience was perfect. Thank you guys for everything.
kenneth m | Overall ExperienceI must not fully understand the process because every time I open the door, an alarm goes off. Otherwise it's a really clean and well maintained operation.
Todd T | Online Move InThe customer service was very understanding toward my situation. The manager and assistant manager are a great access to your company.
Jerryl p | Overall ExperienceI'd like that place very easy access
JUAN C | First ImpressionsNever had any issues, which is awesome. Highly recommend.
Gabriel M | Overall ExperienceGreat customer service and great care
RAYMON R | First ImpressionsThe staff were extremely friendly and accommodating.
Alan F | Overall ExperienceThe customer rep who helped me cancel was amazing. Will def use yall again if needed. Thank you so much!
Jordan W | Overall ExperienceStaff was always friendly and willing to help. Facility was always clean including the restroom. The unit was clean at move in and move out was easy with no hassle. I would recommend to family and friends.
SHEILA P | Overall ExperienceStaff was extremely nice and helpful. A few employees were kind enough to help me move some of my belongings into my unit. Thank you so much gentlemen, you help and kindness was greatly appreciated!
Valerie L | First ImpressionsThe staff was extremely helpful and fast. Great experience.
KHALI S | First ImpressionsInitially I made a reservation several weeks in advance. Once the reservation was complete I walked up to the storage unit just to find that it was already occupied. The U-Haul member who assisted me then apologized and ran thru the facility to find out that the were no 10x10 units available for rent. He then called the nearest location “McKinney” after he confirmed that there was a unit available there I then drove down the road just to find out that they also had no units available. I was very disappointed. I will likely never rent from U-haul again.
SANDY G | Overall ExperienceI was so surprised by how helpful the employees were with checking me in and showing me my unit. By far the best service I've received in all my moves
jennifer l | First ImpressionsAfter sending us to our 10x10 only for it to have a lock on it...2x.....they upgraded us to a 10x15 at no charge....I let them know we needed it through February and he said he would honor our price...so we will see......as far as reservations calling us to pick up our equipment in Corpus Christi....that was horrible..the lady was rude and it was such an inconvenience to even get our equipment..I made my reservation 3 weeks in advance and was told it doesn't matter because they don't look at that until 24 hours before....and it is what it is....I don't think I would use uhaul again for transportation....I paid over $800 to be treated rude, nor get my desired location or time
Shane F | First ImpressionsGreat Staff now. Big improvements. Thanks Barry R Dallas, Texas
BARRY R | Overall ExperienceThe unit door came off the track every time i would open this unit, from the very first day i moved in. Any time i requested assistance from your staff they either never follow up or would make me feel like i was stupid/broke the door. It would take me an hour if not longer to get this unit closed or open, i have photos and video of this happening both when closing and opening the unit door. Ontop of that? Most of my stored belongings had to be discarded due to Rats eating my boxes/urine and fecal matter scattered all over my belongings. My rent was increased with no added accommodation or maintenance. The staff are inattentive and more worried about listening to music and checking their snapchats than they are about their job.
rebecca a | Overall ExperienceThe staff worked diligently to make sure my move in will be successful
Marna M | First ImpressionsTakes a long time to get through the line.
Danielle U | First ImpressionsGood storage, very clean and quite.
Gloria A | Overall ExperienceThis facility is in terrible condition with the exception of the storage units themselves. There was no keypad to control entry. Anyone can enter the storage building when the lot is open. There are individual alarms on each unit but hey only last a moment and there are no instructions on how to deactivate them or are there any responses to alarms. An individual with a simple bolt cutter could have a field day opening units and rifling the contents. There is trash and debris all over the entrance to the area. There was no one to receive return trucks. There was insufficient staff to service customers. The wait in line was well over 30 minutes and then the staff seemed to be more interested in seeing which of their coworkers they could palm off work to, many of the did little or nothing but spent the majority of the time trying to get someone else to do the work. In summary, the place is very busy but mainly due to poor management and worker performance. The facility is falling apart. Many things are in urgent need of repair. For the owners I am sure it is a license to print money, but they do not seem at all interested in the long haul value of their business or in providing any type of customer satisfaction. Deplorable.
Mark W | Online Move InCouldn’t have been happier with the experience. I used uhaul many times.
Al B | Overall ExperienceNo issues other than the garage door is off track. Hopefully my items aren't damaged. I will put in a request to have it checked out.
Shon D | First ImpressionsDominick was awesome who made our reservation.
francis d | First ImpressionsThank you for everything! It was a great experience and I will use you again in the future.
Michelle B | Overall ExperienceStaff was amazing thanks Lanet she was very helpful.
Sharnell T | Overall ExperienceGreat storage facility and very helpful staff.
Johnny O | Overall ExperienceI reserved a 10x10 unit online a couple weeks before my move in date. There was not a 10x10 unit available when I got there. Luke was a great employee and assisted me. He found us 2 5x10 units. I was disappointed though that your system would allow me to reserve something that was not available.
Rochelle B | First ImpressionsGreat service
TERRELL W | First ImpressionsVery clean facility. Nice staff.
Michael H | Overall ExperienceStaff is super service oriented. Have been here before and will come again when needed.
Robert B | Overall ExperienceGreat job team I hope you succeed more and more and I promise I will recommend you to everyone I know thank you again
MICHAEL S | First ImpressionsGreat facility and employees are helpful!
Katherine G | Overall ExperienceThe staff was amazing and extremely helpful!
Tara M | First ImpressionsMarc made moving in very easy, Irina and Luke made moving out fast and convenient as well
Sekeatha S | Overall ExperienceI’m having trouble closing out my ticket and was charged double for $89 rental. I need this fixed ASAP. Gwendolyn Johnson
Gwendolyn j | First ImpressionsAutomatic doors to storage facility not working.
Scott V | Overall ExperienceReally hard to get ahold of someone on the phone for the actual locations other than that everything was excellent.
Tanya K | Overall ExperienceNone
BERTHA W | Overall ExperiencePretty disappointed that I moved out just a week or 2 after I paid rent and didn’t get a refund for the time not used. They’ll sure prorate the month when you move in but not refund you when you move out… that’s just poor business.
Gloria C | Overall ExperienceThe only thing that was a pain was the alarm system. Even if you put in your code it would still go off. Other than that it was very nice
Kimberly A | Overall ExperienceEmployees are very helpful and professional.
Thomas A | Overall ExperienceJuan was always helpful and the facility was always clean.
Amber M | Overall ExperienceFrom Day one the Staff was kind and transparent. I LOVED having space 017 near the office, and the restrooms were always clean!! Thank you!!!
Christina H | Overall ExperienceOnline move-in was super simple. It also did not take long to reach someone by phone to ask about other services available at this location. Couldn’t ask for more!
Aaron F | Online Move InThe main sliding doors to the storage units is broken & there was all kinds of trash by the inside door.
Kimberly A | First ImpressionsOther than having problems with the automatic door opening, everything was great.
Gloria C | First ImpressionsI would store here again.
Camille W | Overall ExperienceGreat experience. Second time i have used the storage.
Juan P | Overall ExperienceGreat service and friendly people have made our experience a good one.
Katherine G | Overall ExperienceI had to sweep out the unit
Lucreetia C | First ImpressionsUnable to contact u haul office without a 20 minute wait time! Assholes!
CARLOS G | Overall ExperienceHello, The establishment was above average overall. Unfortunately, I would not recommend this location to friends and family which is also the reason that I moved out due to the damage that the crickets and cicadas leave the storage units. I believe customers should be made aware of and given the choice or opportunity to decide if they want their items to be infested in the storage units. Thank you for allowing me the opportunity to inform you of the problem that customers are experiencing at this location.
Cassandra J | Overall ExperienceFriendly, helpful staff. Nice facility. Smooth process. Thank you all.
Devin L | Overall ExperienceThe building is very clean!! It was spotless inside and out.
Reynold V | First ImpressionsThe room is fulled with lot of insects and locusts
Kartheek P | Overall ExperienceVery nice and helpful staff!! Would use U-haul again!!
Terri M | First ImpressionsYou have issues at your store. Juan you are part of tge problem. you never returned calls when I had an issue when I was moving my storage unit out. I was there to puck up truck at 6:30 am was not able to get tge lock off. 2 employees that were moving trucks around tried. They said I would have to wait until 7 until someone opened the store . Well the person was late They did not arrive until 730 no it's been one hr after my pick up time. We were given a different truck never did a check in. We got one storage unit unloaded and went around to unload the one inside. Nope no place to back the truck up because umpty trailers were parked in the spots. Returned the truck at 1230 I asked to speak to tge manager about the mess of the day. Jaun was out somewhere getting a truck. So they said to call him in 45 minutes . I told the lady that my unit was now empty and told her about the situation of not being able to empty the otger unit due to empty trailers . My son left 2 messages and never got a return call. Never got the truck checked in either they said because it was raining. We never got a receipt. Later that day I called the general uhaul number and spoke to a lady. She informed me that if you do nit get the equipment promised you are suppose to get a $50 credit. Interesting that not one oerson working that day mentioned that. She gave me the credit ,sent me a receipt and I told her that my unit was empty. I also asked her to email Jaun that we would like a call back. Again NO RETURN CALL !!!. Then yesterday I got a message from your facility stating you noticed my unit was empty. So I called and spoke either Craig and let him know that he is now the 3rd person I have told my unit is empty. Your communication and customer service needs improvement. I will be expecting some money off when I empty our other unit since it was a HUGE INCONVENIENCE we were not able to do it that day !!! So Jaun you to get it together !!!
Kerry F | Overall ExperienceGloria is amazing. She keeps this facilities storage running beautifully. l wouldn’t change a thing about it except for the door to get into storage seems to lag. However like I said, overall amazing experience. Thank you!
KATELYN B | Overall ExperienceJuan did a great job helping me get a storage on the 3rd floor.
Michelle B | First ImpressionsThe only issue I had was at the removal of the trailer. The guy removing trailer took my safety pin out of my ball hitch and never put back. I had to drive 10 miles to retrieve. The manager defended his staff initially saying they wouldn't do that then I asked him if the Uhaul staff at the location I picked up from failed to check the pin, then a light came on, was friendly but young and needs experience dealing with customers!
CARLOS G | First ImpressionsYou all are awesome, thanks!
Sonya K | First ImpressionsThe general manager Katylin was awesome.
KATRINA C | First ImpressionsGreat customer service
ELIZABETH P | First Impressionslove this place so much
Thomas V | Online Move InEveryone and everything was a great experience. Very helpful and very friendly.
Johnny O | First ImpressionsStaff worked quickly and were an engaging group
Jonathan W | First ImpressionsThis location is very clean, the employees are okay, and it was easy to get in and out of the locker.
ROBERT C | Overall ExperienceThe front doors had to be forced opened thankfully I had strong men with me I could not have opened them
Michele S | Overall ExperienceVery helpful staff and clean facility
jorge a | First ImpressionsThank you for giving me the size storage that I needed!!
Donna G | First ImpressionsGreat storage facility. Clean, well lit, temperature controlled. Plenty of carts for carrying items in and out. Clean bathroom and water fountain.
NEIL P | Overall ExperienceGreat place
David D | Overall ExperienceThe person assisting me was very professional and helpful.
Larry J | First ImpressionsJustin the manager is awesome!! He is by far the best communicator between staff and customer I have seen in quite some time. He made everything smooth and less stressful when you are dealing with a stressful situation. I would give him a above excellent due to his attitude, communication, but most importantly he helps make your project much easier to deal with.👍🏾
Sharon A | First ImpressionsOnly ever had one problem. I put my card on file for automatic payments, and after 2 times running it on automatic, all of a sudden they just didn’t run it. They charged me a late fee and put a lock on my unit. They did of course correct their mistake and remove the lock and fee once I reminded them I am on auto pay. They also apologized and stated they didn’t know why it decided not to run the card. Other than that, they were excellent. Well lit. Plenty of space. Plenty of carts to transport. Staff was usually always at the front desk so there was little to no waiting to talk to someone.
Hannah W | Overall ExperienceSo helpful. Thanks so much!
ROBERT C | First ImpressionsThe actual storage unit could use a lot more light. Almost dark in them.
Bradford v | Overall ExperienceVery helpful staff and the facility is exceptionally clean.
Timothy E | First ImpressionsIs there 24 hour access?
William W | Online Move InJustin was extremely helpful. Great experience.
Tyler T | First ImpressionsOutstanding and professional personal. Threat everyone with respect and dignity. Thanks.
Rolando L | Overall ExperienceI will recommend to family and friends this facility is very clean we give thanks to Gloria and lane and the whole staff for making us feel like family thank you as again jorge and Carol
Wesley L | Overall ExperienceVery attentive and efficient staff! The trucks are always very clean. I appreciate the attention to detail this Uhaul location provides. Lane is amazing at recommending the correct trucks, storages, and accessories to keep our business running smoothly. Thank You!
Wesley L | Overall ExperienceVery polite and helpful staff took care of all my needs for multiple services!
Melissa W | Overall ExperienceVery friendly ,great people to do business with very happy with it or everything and the way I was treated
WILLIAM E | Overall ExperienceGreat staff - very helpful!
Katherine G | First ImpressionsWe’ve used UHAUL off and on for over 30 years. UHAUL and their Employees are great for ALL of your Moving Needs!
Karen H | Overall ExperienceRate is too high. Facility and storage spaces could be cleaner.
Mohsen K | Overall ExperienceAwesome customer service and impeccable facilities. Thank you.
Tabatha L | Overall ExperienceSmooth transaction!
Jerry L | First ImpressionsLove you all location. Anytime I'm in Texas I use you all! Excellent service!
Latoyah M | Overall ExperienceA little frustrated that the reservation online indicated it would be a first floor unit, but only third floor was available at check in. Other than that, a great experience so far!
Brent R | First ImpressionsAwsome staff recommend to family and friends
Wesley L | First ImpressionsThank you for keeping my belongings safe!!
DIANE O | Overall ExperienceGreat people!! Good prices. Thanks for safely storing my stuff for a year.
Lyndie L | Overall ExperienceGracias por su servicio! Solamente una cosa quiero pedirles, qué mantengan fumigando el edificio para que se mantenga libre de insectos y quiten los insectos muertos de los corredores y bodegas, gracias
Jose C | First ImpressionsThe elevator was not working on move in day. No sense of urgency to have it fixed. Was told would probably be 2-3 days before repaired. Not a good experience.
Steven P | First ImpressionsIt is difficult to turn into the facility. Impossible if going east on US 380 and dangerous going west.
GREGORY A | Overall ExperienceEasily accessed, clean and secure.
Karen H | First ImpressionsKey pad never worked properly. Had to go inside or just let alarm ⏰ sound off. No one ever came around to check on.
WILLIAM W | Overall ExperienceI rented a car dolly for some reason the truck had a short in the electrical system and would not carry a car dolly with the lights working this made it very inconvenient for me after loading the truck for 4 hours then having to drive all the way back and get my car they said they were going to give me a discount they didn't
KEVIN D | Overall ExperienceAwesome.. give raises
Marc J | Overall ExperienceDuring our short stay I have tried to reach someone in person multiple times. Phone calls impossible and numerous emails unanswered. Expect to have to go to the office, in person, to ask or resolve any issues. During my check-in process there were untrained staff running the front desk. The owner, in person, actually said he will process my free month but he never did. As I checked out the employee working the desk was wonderful and handled my free month, hopefully. Still waiting for verification. Make sure this facility also trains you on how to enter the storage facility. Tip. You must swipe your care on the left hand card reader. Do not use the one on the right. The staff knows the one on the right doesn't work. Also the sliding glass door will always be open making the facility unsecure.
Gregory P | Overall ExperienceVery friendly and helpful. Seemed short staffed for a Friday but the guys were very helpful
Scott S | First ImpressionsI had a unit there for close to 7 years. I was happy for the first 2-3 years. Then they did a fire inspection and update of the building that required our lock key left at the office until it was complete. It took forever and it was a pain to go to the office to key my key each time I needed to go into my unit. This June I was late on my payment for the 1st time in all these years because I was out of state at the time and payment was overlooked. I got charged $30 in late fees! They also locked my unit. I went to clean out my unit a couple of weeks after got back in town. I had already made the late payment and the lock was still on there. I had to go to the office to get it removed. The past few times I've been in the office it has been a long wait for assistance because there is only one person working the counter. Plus, I have been unable to get the location on the phone. Keep getting a main location automated system. Very frustrating experience the past 3 years. Glad I am all moved out as of July 15, 2021.
JILLIAN M | Overall ExperienceFirst class operation and Lane was the best… All the employees were awesome no complaints here… Excellent…!
James L | Overall ExperienceBrooke was my first contact person at this location and was very professional in dealing with my questions. Lane was great too and very helpful in his follow up.
David G | First ImpressionsU-Haul has the best customer service The best friendly employees I can recommend U-Haul 💯 % 👍🏻 Thank you so much U-Haul employees ⭐️⭐️⭐️⭐️⭐️
Maria R | First ImpressionsRecomiendo U-Haul Para todos y cada uno de los servicios ofrecidos por ellos. Y el personal con una excelente calidad en el servicio al cliente. ⭐️⭐️⭐️⭐️⭐️ Muchas gracias por su excelente servicio.
Maria R | Overall ExperienceAwesome experience, team was very helpful! Im happy to have a storage.
Daniel L | First ImpressionsI started my relationship in September of 2020 the Managemet was Courteous and friendly I’ve only been greeted one time in the front office since May 2021 Furthermore the entire storage unit that I thought was climate control the entire building smells of mildew therefore I will be submitting a claim because my sofa is ruined and damaged from the smell of mildew which the whole building smells like that it never smelt like that before as in when I started there up until around May of this year No I wouldn’t recommend to anyone that cares about the things they have worked hard for to be stored at this LOC!
JOANN M | Overall ExperienceAwesome
WESLEY R | Overall ExperienceThe storage facility was fine however, there are so many Uhaul trucks that it is difficult to get to it and the staff drives dangerously fast with the trucks when they move them.
Maria S | Overall ExperienceThe manager Lane was amazing to Work with. I’ll send everyone there.
Ted F | First ImpressionsIt was not lite but I only went in during the day.
PHILLIP T | Overall ExperienceI had my storage unit for 5 years. No issues.
RENEE F | Overall ExperienceGreat assistance from everyone. Professional and friendly.
Jan S | First ImpressionsThe parking situation was a little annoying. Employee was parked in the loading zone and we had to wait a while until they were available to move their vehicle
Maria S | First ImpressionsLane Cox was very polite courteous and super professional, and his staff who checked me in and out went above and beyond the services provided at Frisco Prosper uhaul. This was a great experience beings it was the first time I had rented from Uhaul. No doubt in my mind this is the place to go and will highly recommend Lane Cox and company to all in the future. Thx for all your help. Jim Lutz & family.
James L | First ImpressionsVery friendly and professional staff. Was shown my way to the unit, told where to park and where the restrooms are. Very clean facility, excellent facility! Easy access to load, free carts to help with moving the load. The best U Hall on Highway 380 in prosper, Frisco and Aubrey/little Elm.
CHRISTINE H | First ImpressionsDry helpful people at this location
TONY K | First ImpressionsI reserved and paid for a unit online that was supposed to be move in ready with a lock in the unit. When I arrived the door to access the facility was broken and no lock was inside my unit. I couldn’t secure my belongings and had to make other arrangements. I called the next day and was on hold for over 45 minutes. Had to go into the facility to cancel my order and they were severely understaffed. Too many other storage facilities around to risk your belongings at this place.
Gene S | Online Move InAwesome staff and facilities. Had three storage units there and felt like home
Chris G | Overall ExperienceJust having problem on the elevator keep on stop working
Jaypee m | Overall ExperienceStaff was very kind, informative and knowledgable. Whomever is managing this facility is doing an amazing job training staff, and running a top notch operation.
David S | First ImpressionsGreat customer service from both Nicks ...extremely friendly and over the top with there experience and customer service ... would recommend this site truly because of those guys.. 5 star if you ask me
Marc J | First ImpressionsAll very easy to get unit and move into the unit.
Mary E | Online Move InFor AC storage spaces- need to keep an eye on thermostat.
Sophia S | Overall ExperienceOverall. friendly people and great customer service . Storage building was always clean and accessible.
Alejandro R | Overall ExperienceI could never reach the facility by phine, I always had to drive to facility to get questions or concerns handled. Even calling Josh Snead, manager, on his cell brought NO response. He did not answer and never returned the calls. Only one outside keypad was operable and if there was an issue with it, call help button produced no results, so was hesitant to go after hours
ellen b | Overall ExperienceExcellent service, friendly staff. Very professional.
STEVEN T | First ImpressionsVery nice facility, friendly and helpful staff. Great experience.
David B | First ImpressionsGreat experience!!
Aikken L | Overall ExperienceGreat staff and outstanding customer service. They were extremely helpful.
Abubakarr C | Overall ExperienceGreat place to keep my possession stored.
BEAR S | Overall ExperienceJosh does a great job running this facility!!!
BILLY R | Overall ExperienceThank you
Melinda F | Overall ExperienceFriendly staff helpful. Good lighting safe place great location highly recommend to all
Naomi P | Overall ExperienceThe lady who helped me was great! I'm sorry that I don't remember her name.
Thomas A | First ImpressionsStaff were always friendly and helpful. The storage unit was clean and very useful for the time we needed it. Thank you!
Timothy H | Overall ExperienceThe staff has always been helpful and easy to work with.
Greg J | Overall ExperienceI have an average rating because I reserved a 10x15 storage unit online for $154. When I got there I was told they didn’t have that unit and I would have to go on the third floor for $179. That’s not good business.
Brian H | First ImpressionsProfessional and helpful staff.
Suhayb K | Overall ExperienceJosh is the best uhaul manager on planet Earth. Josh should swiftly be promoted to CEO. Everything was great. Especially Josh.
DARLENE W | First ImpressionsAmazing staff! The best customer service I’ve ever experienced at a U-haul!!
karina c | First ImpressionsPerfect thanjs
Grace H | Overall ExperienceMoved all my belongings out of my unit and closed my rental agreement in November 2020. A month later the manger left me a voicemail stating they found a lock on the unit I was renting so they reopened the unit under my name. The fact that this can even be done is just crazy. Several calls to them to correct the issue but the manger was never available and the help desk said they would leave a message for him to call me back. March 30th 2021 - I finally receive a call back from U-Haul but only because I haven’t paid my “rent”. I explained my situation for the 10th time. Never received an apology but it appears the unit is finally closed out of my name... for now.
Nicholas A | Overall ExperienceExtremely professional and exceptional staff. The entire truck and storage rental/usage experience was very positive. Outstanding!!!
Luis C | Overall ExperienceQuick in and out. Staff was helpful and amazing.
Suhayb K | First ImpressionsJosh Snead is what all UHAUL’s should have to compliment the Business, he goes above and beyond the expectations for us loyal customers. I will always use UHAUL because of employees like Joshua Snead
cristy w | First ImpressionsJosh, Tatum and team are fantastic at serving customers! I've gotten a trailer hitch here for my bike rack, rented a van for a few hours, and now have a storage unit. I highly recommend this U-Haul store.
Kelly B | First ImpressionsThe staff were very friendly and helpful, and took time to make sure that all of my questions were answered, and that I knew how to access the storage unit after business hours.
Timothy H | First ImpressionsI have been a loyal customer of Prosper Uhaul for almost two years..The staff have always gone above and beyond to ensure that I receive the best customer for each experience..Ive moved twice and had a storage during my time with Uhaul of Prosper and I recommend them highly
Latrisha L | Overall ExperienceGreat customer service, the lady was helpful and professional.
Abubakarr C | First ImpressionsMain doors to storage units don't open after offices hours close. That is a problem, when needing wide doorway.
BRIAN J | Online Move InManagement is a joke. Dont waste your time this location. Dont use uhaul period because they do nothing to assist you in complaint process other than to apologize
MONICA F | Overall Experiencegreatest service ever!!
erfan e | Overall ExperienceThe girl that checked us in was friendly and helpful.
Vanessa M | First ImpressionsThe woman who helped me move in could not have been more helpful! She was awesome! Helped me get into the building, find my unit, got my lock for me and brought it back to me all with a smile on her face. She was so kind and I was so grateful for the easy move in experience! 10/10 would recommend to friends this particular facility!
Kimberly S | Online Move InTatum was great not just the 1st time but the 2nd as well when my daughter needed a space. Great employee.
Steven R | Online Move InJosh and a few of the other male staff, were very helpful, in making sure that my needs were taken care of. I greatly appreciate their help, time and effort 😌 Thank you again for all of your help! Genia B.
Genia B | Overall ExperienceVery Clean and secure
Jason S | Online Move InThe Uhaul has been great. Unfortunately, with the changes to the road that it is on, it makes it difficult to get to and from for us. We would rather have convenient.
DENISE P | Overall ExperienceThe staff is extremely friendly and accommodating in the equipment is in excellent working order. Probably the best U-Haul facility I’ve been to.
Alan F | First ImpressionsGreat experience
Reggie B | First ImpressionsMy experience with this facility has been excellent. Very convenient and the staff very friendly. Extremely clean and well kept. I would recommend this facility to anyone I know and if I every need storage again I will come back. Great experience.
Tim R | Overall ExperienceFriendly staff, extensive U-Haul selection of products and services including climate controlled storage; a no brainer.
Al M | First ImpressionsTerrible staff, not willing to help or give information. Not friendly at all (probably did not want to work on Sundays). Love the facilities, but I don’t remember being attended like this before.
Vinicius P | First ImpressionsTwo primary issues with this location: 1. Only one elevator and the one elevator is the slowest every made 2. Sometimes the lines to get service in the store are insanely long. I once had to wait an hour to get service
Steve M | Overall ExperienceMr. Josh Sneed was extremely informative, helpful and professional. He made the entire rental process easy and convenient. His customer service approach and style is definitely five stars!!!
Luis C | First ImpressionsJosh and his team operate a smooth operation of this facility. Everyone is helpful, knowledgeable and willing to help. I’ve used U-Haul on the West and East coast multiple times and this by far has been the best experience. I highly recommend this team and the services they provide. Keep up the great work TEAM Josh.
Bobby S | Overall ExperienceJosh and his staff are always courteous and helpful. Josh always goes the extra mile to ensure my questions are answered and any issues are resolved.
Savvas L | First ImpressionsMy only problem is tat the rent is too high.
Randy B | Overall ExperienceThe young lady was very knowledgeable,and very nice
Richard P | Overall ExperienceTop notch facility. Clean, easing loading/unloading dock, free use of carts, and a clean restroom. Would highly recommend this place for your storage needs. I used the inside climate control storage.
Patrick H | Overall ExperienceI don't recommend the place because I had reserved a 10x15 but the staff never offered me a 10x15. everytime they offered me 10x10 and I ended up paying more in the long run because my stuff never fitted a 10x10.
Chandra A | First ImpressionsGreat Customer Service. Employees always willing to help.
Heather B | Overall ExperienceGOOD JOB OVER THE YEARS KEEP UP THE JOB
CRAIG M | Overall ExperienceThanks for all your help. Made my move to Texas easy
Omar G | Overall ExperienceThe staff was very friendly and helpful.
Bobby S | First ImpressionsI rented a storage unit there because you offered forklift services. I really needed that for my business and when I called on you to provide that service you gladly did. Thanks.
kent k | Overall ExperienceGreat location! Utilized them for a climate-controlled unit and rented several dollies's during our move. The GM Josh is awesome and very helpful! Will definatly use them again for future moving/storage needs.
Scott K | Overall ExperienceThe General Manager at Frisco Uhaul in Prosper Texas, Joshua Snead was excellent and provided me with service & help that made me feel like family or a very good friend! My 2014 Subaru Outback Needed major surgery to expand the holes to install the trailer hitch. Joshua broke his drill and borrowed a drill from another Uhaul facility which also broke! Mr. Sneed bought a new drill the next morning and personally completed the hitch installment by noon!! I was treated like his family and we became friends! *I am moving to Prosper soon and I will Return his kindness.. and reward him (somehow) with an appropriate action!! Thanks to Frisco Uhaul General Manager Joshua Sneed for being the BEST!! Sincerely, Phil Chapman
PHILIP C | First ImpressionsThis is the cleanest Uhaul I have ever visited, plus, the staff are knowledgeable and helpful
CAROL A | First ImpressionsJosh was excellent. He explained everything and his customer service was top notch. He genuinely care about his customer. I'll definitely use this facility for additional storage space.
Christopher M | First ImpressionsI was always well taken care .The staff responded friendly ,i don't see the same guys frm last year tho..they wer just amazing,not that have an issue with the new team on board,its just friendly faces and the smiles.
Sushma J | Overall ExperienceAnna Lewis was really kind, helpful, and provided a professional experience. She ensured that we had everything we needed and even walked us to our storage unit. Also the manager on-site also helped me fix some lighting issues that I could not figure out on my trailer. God Bless!
joshua m | Overall ExperienceOn Saturday morning when I came to get access to my new storage unit - there were at least 12 people in line, and took me an hour to get service at the register. Then on Sunday when I went to go unload into the units, employess had parked their cars at the unloading doc. Someone came ot move a car but I had unloaded so she just left at the doc. Employee attitudes except for one gentlemen Josh on his nametag. The other females had very negative attitudes and felt like I was bothering them to ask them to move cars
Steve M | First ImpressionsJosh Snead the GM at the Frisco/Prosper location is a tireless worker he’s a rock star!
Kendrick S | First ImpressionsMove in process was easier than in the past. However, we were not informed that there would be a lock on our unit that staff would have to remove. So after hauling stuff up to unit, we had to go back down to get a staff member to let us in our unit. Kind of annoying they didn’t do that in the first place. For about 6 people In the line in front of me, took about 30 minutes, all with online reservations.
Ashley S | Online Move InMy pin wouldn’t let me in and I called the after hours number. Josh the General Manager answered promptly and was happy to assist.
Creniques E | First ImpressionsThe office staff and the cleaning staff were all so friendly and helpful.
Robert H | Overall ExperienceBy looking at the reviews online I was worried that I wouldn't get good customer service at this location, BUT I WAS TOTALLY WRONG!!! Bryce was VERY helpful, patient, and courteous, if it wasn't for him I wouldn't rate 5 stars. THANK YOU BRYCE!
JENNIFER F | First ImpressionsJosh S. Is AMAZING! He went above and beyond to help us. This was the best customer service I have EVER experienced. He took his time to help us and found us the most convenient place to park the truck for an easy move in. He’s a wonderful asset to your team!
LEVI P | First ImpressionsThere was a long line and I was next so the kid working asked me what I wanted and when I told him I was closing my unit, he said just give me the number. I did and the auto payment hit anyone a few days later. I called but got someone who is not at that store and she took a message. I went into the store and was given a receipt that says it was reversed but it still hit my account. I should have gotten my refund plus a pro rated refund for the prior month of a few days, but you have many broken processes
Rich L | Overall ExperienceI closed my account in person on Feb 17, 2020. On Feb 23rd I was later charged for the unit I was no longer using. On Feb 24th, I emailed the branch manager notifying them that I had closed my account a week earlier and disputed the charge with my credit card company. I received no response. On March 23rd, I was charged again. I went to the U-haul website and closed my account again and disputed the charge with my credit card company again. On April 2nd, I received a late notice from the branch about my failure to pay for the storage unit and notification that I was being charged a $15.00 late fee. I again emailed the branch manager the above information and didn’t receive a response. I am extremely disappointed with the branch’s account management and will never use U-Haul Moving & Storage of Frisco Prosper again. They have lost me as a customer forever. Please feel free to use this feedback directly with the branch so they can learn from this incident.
Kayla W | Overall ExperienceThe staff was extremely friendly and professional. The facility has exceptional cleanliness appearance.
jerry c | First ImpressionsAnna Lewis as well as every employee I interacted with at this store were very friendly, answered all of my questions promptly and recommended services that fit my needs. They all seemed eager and willing to help me and I was very comfortable there. Great job and I will be highly recommending this storage facility. Thank you!
Bailey D | First ImpressionsYour staff members were very helpful and accommodating the whole time I used your facility. I stored my items there for 2+ years so I have spoken with your staff on many occasions. I have spoken with Irene many times. She is an asset to your company. Great employee!!!
ZSANINE S | Overall ExperienceI would have given perfect experience had we received a proration for early exit. I was charged for a full month and a few days later was my move in day, so uhaul got a months rent for a few days of storage. There was nothing I could do because I couldn’t move two full storage lockers early so I was stuck paying for the full month. This left a sour taste in my mouth on a otherwise perfect experience.
Alex O | Overall ExperienceThe staff were professional, friendly, and helpful. When I meet the front desk staff, I make an immediate decision about whether I trust them or feel confident about using a location. The young woman at the front desk exhibited all of those qualities. I walked out of two other facilities when the staff were not meeting this important criteria.
Pamela H | First ImpressionsPhenomenal and awesome service. No issues at all. 👍🏾
Randall C | Overall ExperienceGreat experience! Such nice, personable and friendly people in the office. I felt very welcomed and shared some laughs with them as well. It was an excellent experience.
Candice R | First ImpressionsGreat customer service!
Lauren G | Overall ExperienceI felt safe leaving my things here while I was out of the country.
kelly F | Overall ExperienceThe cost for my 10X15 unit ($174.50) was in excess of the cost advertised in the office ($134.50 est.). I moved storage facilities for two reason, primarily cost and then location to my home...
RON C | Overall Experiencevery friendly and capable assistant manager (Josh Snead)
Darwin S | First ImpressionsI MOVED OUT ON 11-3-2019 NOT 12-27-2019
Dedorah W | Overall ExperienceThe facility was always clean and well lit.
Robert B | Overall ExperienceStaff was friendly. I purchased 3 storage units and while one person was helping with the trucks another person was getting the units set up for me to save time. Great service and easy to work with.
Jessica A | First ImpressionsGreat team at this location. Always helpful and efficient. Keep up the great work.
Gary T | Overall ExperienceRental experience went perfect, but haven’t actually moved anything in yet.
James M | First ImpressionsNice well trained staff. Seemed a bit understaffed for a busy Sunday morning. I am guessing your business is tough to predict. Nice facility clean and orderly.
Gary T | First ImpressionsEverything was explained throughly about how to access my unit. I got to look at my unit beforehand to make sure it was what I wanted. The staff was friendly.
Katelyn B | First ImpressionsLove this place! Staff is always friendly and smiling. Storage facilities are bright and clean.
David P | First ImpressionsThe truck and storage rental process was smooth. The staff was friendly and informative. The price was affordable and in budget. At times it seemed you were a bit understaffed for a Saturday.
john W | First ImpressionsCustomer service was awesome. Location of storage space ideal! Thanks for the help
ani'ya b | First ImpressionsImpossible to speak to anyone when you call. No one ever answers the phone as a result of this I could never speak to anyone about my storage and my account was charged and my things were moved out.
Valerie J | Overall ExperienceNice
Randall K | Overall Experiencei received great help
CLARENCE W | First ImpressionsVery friendly and there to help Customer Service there to help and serve
brenda s | Overall ExperienceGreat staff!
Thomas S | Overall ExperienceThe staff is rude especially when you call. One person in particular can't remember her name but she acts like she is mad at the world. Rude all the time. Be careful when calling in to make payments.
Stephanie R | Overall ExperienceVery prompt and courteous service
Glenda R | First ImpressionsWe have utilized this storage facility for over a year. It is conveniently located on the north side of US 380 in Prosper. The temperature controlled environment is a very nice feature.
Robert K | Overall ExperienceFast and easy
Christopher D | First ImpressionsThe reason why it wasn’t excellent because the truck was in bad shape. Need an alignment.
Tavarus T | Overall ExperienceGreat service.
will p | Overall ExperienceN
David M | Overall ExperienceJoshua was Awesome...😊🙏🏻
BEAR S | First ImpressionsNice people and convient location.
Jacquelyn H | First ImpressionsTerrible customer service. The Manager tried her best and I appreciate it - however she never apologized for her staff's condescending and rude behavior. I received 13.5X10 and not 15x10.
Christina P | First ImpressionsGreat customer services from all personal.
will p | First ImpressionsGreat service easy getting rental set up
Thomas S | First ImpressionsGreat customer service!
Tim A | First ImpressionsMy total experience was great.
John F | Overall ExperienceThe manager was very customer friendly. The young lady that did the reservation & paperwork was all smiles & ready to explain details. Later I saw her physically helping a man return a trailer. 👏👏
melvin j | First ImpressionsUnit I wanted wasn’t available due to repairs. The elevator was horrible. Was not pleased with that service. But the staff was great.
Valerie J | First ImpressionsThe clerk was nice and helpful.
KATHERINE H | First ImpressionsN/A
ERIC C | Overall ExperiencePaving the parking areas was a significant and much needed improvement.
Phil K | Overall ExperienceRequest a 20% discount on rental needed this weekend May 25th My past 15months 3 or 4 = 6x12 Box Trailers 2 = Open Rail Trailers 1 = 24" MovingTruck 1 = Small Moving Truck 1 = 10×15 Storage Unit
Denise s | Overall ExperienceI was treat.nice quick.
Joe L | First ImpressionsWe had storage for a year! This is the best location we have ever experienced! Always a friendly staff, clean and just overall a good experience
Cameron Y | Overall ExperienceYou guys are very professional and friendly. I can't say that about a lot of places i do business with. I will be a long time customer. Thank you very much.
pat s | Overall ExperienceClean area and friendly staff
Gerrit M | Overall ExperienceProfessional and friendly staff. Clean and well maintained vehicles.
LARRY M | Overall ExperienceI've been renting vehicles and using your storage since 1975 with excellent customer service. I wasn't able to pay my storage bill. UH let me remove my belongings FREE of charge. Customer for life TY
BERNARD B | Overall ExperienceVery happy with how Talia Dacosta found what I particularly needed.she was friendly and comfortable to speak with.Always had a smile.
Sushma J | First ImpressionsEverything was terrific! Easy access and everyone was so friendly and helpful!
Beth S | Overall ExperienceGreat staff and a awesome manager Brain,he is a knowlageble manager. I have used different U hales but this one is the best, and again the staff is awesome.
Ruben P | Overall ExperienceTransitioning frm Colorado to Texas, I had issues with my AT rental, that I was ready to give up. After, a day late & multiple phone calls, I got it squared away. We need MORE Brian & Tyler’s in Texas
Genia B | First ImpressionsGreat Service!
James H | Overall ExperienceMy wife and I were shown the location of our unit at the facility. We were able to check out and made sure that it would serve our needs. Just waiting to start unloading materials.
Roy M | First ImpressionsThis is actually my second time st this location! Best one by far!
Laci A | Overall ExperienceThey were wonderful to work with! Highly recommend using this company.
Mary S | First ImpressionsI showed up Sunday with my planned rental. Staff accommodated me immediately when I realized the space I thought would be adequate wasn’t. This eased my mind greatly on how quick the staff responded.
kelly w | First ImpressionsGreat help and good customer service
anissa s | First ImpressionsThe young lady that helped me was absolutely professional and caring. She knew what she was doing and very efficient. I will recommend this storage facility to anyone in need of storage. Tim C.
Timithy C | First ImpressionsThe entire staff was professional, courteous, and very helpful.
Jorge S | First ImpressionsI honestly didn’t get anyone’s names because I came in with my kids, but everyone had so much patience with me, and with my kids. They really had amazing customer service skills.
Laci A | First ImpressionsExcellent customer service and clean place
Saleem P | Overall ExperienceGreT experience. Brian was an awesome representtive answered all our questions and concerns and made us feel welcome.
Jon L | First ImpressionsAll was as expected, excellent storage facility.
Mark E | Overall ExperienceThe manager is impossible to contact and does not return emails.
Sarah S | Overall ExperienceThere were a couple of evenings where uhaul trucks were parked at the section for pick up trucks which required me to park at the larger trucks section to pick up my stuff from my storage unit.
eric f | Overall ExperienceFacility is deliberately left unlocked because Uhaul is not willing to fix the door entry system. I reported a man hiding inside stairwell who was not homeless & dressed normal with backpack & cutters
HENRY S | First ImpressionsFacility is not secure & it is known by management. Key card & codes do not work so door is left unlocked. System had been down for a long time & Uhaul shouldn't be advertising this location as secur
HENRY S | Overall ExperienceThe service and facilities were great. Yes I will in the future and have in the past recommended this facility to friends and family. I hate that there is not a back road out. 380 is scary
CAROLYN W | Overall ExperienceThe whole process was easy and quick. I was pleasantly surprised.
michelle h | ReservationHelpful associates
Lavader S | Overall ExperienceWould recommend have a redundant elevator installed. One is not enough for a facility as big as this one especially when 2/3 of the storage lockers are on the 2nd and 3rd floor.
Richard T | Overall ExperienceN/A
gregg p | Overall ExperienceThe staff was more then friendly and helpful. They went above and beyond! Really enjoyable interactions.
Abbey P | Overall ExperienceNice facility but construction there made accessing units difficult. There are always cars and trucks blocking parking doc to access units.
Sonja S | Overall ExperienceTry to charge late fee when I was on direct pay,water damage,your a service not a nessesaty,be nice ,even your notes are unpleasant ,rules rules rules
Lucy C | Overall ExperienceI would have thought Uhaul would have giving me something more than just 1 month free storage. My husband and I have rented 7 different uhauls in the past 5.5 months. No coupons ,no discounts
Denise s | ReservationUhaul was awesome. We're rented the 26 foot truck in Michigan and drove it to Texas. The truck was clean and basically brand new with only 15,000 miles on it. Very accommodating on both ends.
Trini H | ReservationEverything was excellent except: Gravel driveway with potholes.
RONALD B | Overall ExperienceParking lot was a mess due to construction and heavy rain. But staff were friendly and helpful.
DIANE O | ReservationI have used this storage facility for several years. I have had up to 7 units at one time. So yes, I would say you are an excellent facility..
DEBORAH S | Overall ExperienceBrain and staff are great customer advocates and seek to provide excellent service and succeed.
Arnold M | ReservationVery professional even while under construction
kim p | Overall ExperienceI asked the Manager to call me and they never did. If you want to knownthe second reason I won’t refer please feel free to give me a call.
Jamer S | Overall ExperienceIn the four years that I rented a space, the parking lot and drive were never repaired. Huge holes and divots everywhere, and yet my rent increased several times. This limited access to building.
KRISTY R | Overall ExperienceOverall a great experience
Mike H | Overall ExperienceUhaul has always been a wonderful storage facility around the country. Prosper is no exception. Their staff are helpful, friendly, and knowledgeable and I will use again when I need storage.
Libby M | Overall ExperienceThe service was excellent and the staff was very helpful
Elischa B | Overall ExperienceVery courteous and efficient .
Lavader S | ReservationThe staff in this particular facility is very friendly.
Graciela S | Overall ExperienceGreat location!
Ursula S | Overall ExperienceAlthough I would use this storage facility again, there were a couple of leaks. Fortunately, nothing was destroyed.
NANCY G | Overall ExperienceThe woman who helped me was very helpful
Brenda A | ReservationThe staff are great, helpful,kind, patient with people that are very stressed with the whole moving process, but contacting by phone is a is a effort in futility. hard to get to the right location.
Dana W | Overall ExperienceThank you
tayna t | Overall ExperienceThe staff really helped me on the move out process. Thanks!
JEFF Y | Overall ExperienceConvenient and we will go back.
Larry M | Overall ExperienceGreat facility
Jerome S | Overall Experienceair conditioned facility means that the facility is actually cool. Not once that I went to the facility was the storage unit cool. In 98 degree weather the facility should not be at 83 degrees.
Antoinette R | Overall ExperienceWe had a great experience. Thanks. Tony
TONY A | Overall ExperiencePleasent experience , very helpful staff
DIAMOND S | Overall ExperienceThis is the second time I've stored with this Uhaul. Highly recommend it - professional staff ,clean facilities.
Mary H | Overall ExperienceVery convenient and great location.
Bill P | Overall ExperienceEverything was great doing my stay from Dec to June.
Georgetta M | Overall ExperienceI was dissapointed that the final month could not be prorated as I missed the date by two days, so I will end up paying for almost a whole month for an empty storage unit.
KAREN C | Overall ExperienceI think uhaul is one of the finest and well run companies for service I have encountered. The representatives are all very proficient...above what I would think their pay grade would merit.
John H | Overall ExperienceExcellent, no problems.
ANTHONY D | Overall ExperienceGreat location. Workers were always helpful and knowledgeable.
David T | Overall ExperienceThe staff at this location were very helpful
TATYANA G | Overall ExperienceN/A
Joshua G | Overall ExperienceThe staff here is very personable and helpful. Was never concerned about the belongings in my storage unit, and their prices are reasonable. Would definitely recommend them.
Dede M | Overall ExperienceExcellent
JODY E | Overall Experience