Fast and friendly
Enrique SCustomer Reviews for U-Haul Moving & Storage of Glenwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Top rate service by everyone there. Very impressed!
Robert NThe guys at the front desk were both courteous and professional.
Valencia Rall was right
John MVery helpful,, understanding and friendly
Wilma M | First ImpressionsWoman on duty very helpful and informative! Super easy rental!!
PETER W | First ImpressionsThey were extremely professional
wanda kKeep up the good work
LaDonna BVery Convenient
Graison P | Overall ExperienceFast service, friendly and professional agents.
CHRISTINE WMy experience was nice from the beginning to the end. Thank you Uhaul for everything ❤️
Deborah MBetter instructions for mobile pickup
Ashley MEverything was great. Customer service was awesome thanks Kelden for all of your help
Dianne DWe had an indoor space that was great.
Todd P | Overall ExperienceIt was great
Rocardo WThe people I dealt with were so friendly and helpful. It was a great overall experience.
Peter HMrs. Carter is AWESOME
marvin h | First ImpressionsDidn’t have any problems with the facility was able to get in and out when I wanted too…
kenneth g | Overall ExperienceThe location manager was very helpful and knowledgeable. Really appreciated her assistance.
Pamela GMy belongings got wet and damaged. I had to throw some stuff away
Cerita C | Overall ExperienceCustomer service was impeccable. Specifically Monday morning March 11th, 2024.
gellen wI would recommend that that guy they use your services
Debbie EAs far as I'm concerned everything was great customer service was awesome the truck ran good I'm 100%satisfied 👍
Moses JRepresentatives are very knowledgeable and courteous great customer service
Rotunda RNa
henry mPlease clean bathrooms, if it shouldn't be used take out of commission
Christel A | Overall ExperienceVery Professional experience and very helpful and very informative and friendly
Melvin EGood
Brian EGood customer service
jan cgreat service
Todd PMost communities have no idea how resourceful, essential and helpful U-Haul services are to the general public !
Rebecca LI Like the Glenwood I'll Location the rates higher, no Dolly was needed 💯💯💯
Patricia WIt should be more convenient for older people, closer storages.
Delores T | First ImpressionsNothing, John is great did a great job in promised time. Other workers were nice as well.
Nemanja VBeing in system helps
Gregory AKeep doing the fine work that you’re doing and you’ll always have my business. Thank you very much.
Mark SThe automatic doors weren’t working. The workers were super accommodating and helpful.
Valerie FWe had to do a trailer swap, as the original trailer we rented broke a spring. The staff was helpful and we were in and out in as little time as possible.
Isaac DMy Reservation was cancelled for no reason which delayed my move twice. The combination codes didn’t work and the over phone service was lost in shambles to relocate me. Which inconveniently cost me more than planned. They took my money twice! Which they didn’t refund me back yet! (I’m waiting!) plus when they finally after 5 hours of reserving me a truck they GAVE ME AN 30 minute expiration when I reserved 4 HOURS! Terrible!!
Clifford SThey made me put more gas in the truck than what I used. Didn’t reimbursement anything. I would absolutely not come back here ever again.
mia kEverything was done professionally.
terry gBe clear about the charges. If only except major credit cards then say it clearly online
Chalonda GPoor coustmer service
Joshua S | Overall ExperienceThes best experience possible feom begining to start.. great customer service, great support! Would recommend them 10x’s
Galicia BMrs. Vernita is a very good manager and is always willing to assist in any way. I would rate her a 12 out of 10 for managers
CLARENCE S | Overall ExperienceMy only issue is the fact that you can call Uhaul customer service from the security keypads but you are not able to select an option on the keypad to get to someone.
Troy F | First ImpressionsNothing- it was Great service!!
Judy EThere was a very difficult and rude customer dealing with another associate when I was checking in. She dealt with the customer so well and respectful.
Ashley RWe had a one way trip but the UHual at 215 S. Western was boarded up . When we called the number they told us to go to 3847 S Western Zurich furniture store which is not a safe location . Just wanted to make you aware
Kimberly RRegardless of the unsavory conversation with another consumer staff should not forget who actually paid for the rental and take their frustrations out on a customer who was not satisfied, misinformed and had to deal with staff who knew nothing about what they are allowing customers to rent. Improving customer satisfaction and service training should be first and learning how to have patience with customers would create a more positive experience when renting from this location.
Bridget GThe woman at front desk this morning was not gentle
alfonso dThe lady there that took the return was real rude not nice like the gentleman that rented it out during the night shift and those signs are very difficult to understand when you’re trying to return it they need to fix that to make it easier !!!!! They need to get organized
Dan FMake sure your customer service representatives are not talking on their smartphones while assisting a renter
Larry BThe said check in and out was very confusing and took but they said they could not help me. Once you start the process they can not allow you to check in at the desk, The online system kept kicking me out. longer than going to the front desk. I stood at the desk due to issues with getting kicked out of the system. The restrooms were filthy . Looked like they have never been cleaned.
Angela SNothing
Larry BPoliteness is not the issue, competency and speed are the issues. Wait times should be a concern of uhaul.
Arthur WThe lady in the office did not explain anything to me. I did not ever know where to put the truck or the key went, I return the truck. I called customer service & was on whole for 15min. She did even tell me to put gas in the truck This was my first time ever getting a U-Haul
CATHERINE LDirty food prints in backs and paper left in van from previous renter, but I'm for some reason being charged $25 for cleaning.
Deborah MVery nice n professional
TONY LThe mobile service is not friendly at all. It's very difficult to use. It never seems to work. Mobile service need to be more friendly to seniors. Other locations I have been too do not require the mobile app return . And then charge you if you can't figure it out.
Linda PStaff is very friendly and helpful
LINDA S | First ImpressionsThis was my first time using a storage facility and I was pleasantly surprised at how efficient the setup and systems were
Tiwana R | Overall ExperienceVernita took care of me very professional, very polite, very thorough. Very nice.
robert l | First ImpressionsThe manager and team do an excellent job.
Ida T | Overall ExperienceGood security system
DANIEL S | Overall ExperienceThank you
Christel A | Online Move InAll Staff That I dealt with Were Great, Except The Last Lady Who Had Zero Personality and Was Quite Rude at the Very End when I Moved Out after a Very Long and Physically Difficult Move...Her Name is Vernita
KATHRYN C | Overall ExperienceI wish we had a light and it’s so hard to get the lock on and off please help
TABITHA W | First ImpressionsOverall staffs assistance excellent!
adeboba p | First ImpressionsGreat place friendly people an very clean
terrance r | First ImpressionsThe inside storage unit so far into the unit with lots of turns it was not a pleasant experience. For the sake of time and easy of my move after an 8 hr drive. I ended up purchasing an outside you. I was told no more inside units closer to the door was a Available. Had I known this from the beginning I would have not canceled my reservation with public storage
EBONIE C | First ImpressionsEverything and everyone was great!
MELANIE P | Overall ExperiencePerfect move Thanks uhaul
Melanie H | Online Move InEver In need again will surely rent.
kelvin e | Overall ExperienceI simply let go of the unit because of financial hardship
Erik M | Overall ExperienceThank you all!
MALIK H | Overall ExperienceI had my balance go past due twice. Once was 3 weeks late, one was a few days late. The first time I went overdue, I received no warning, no email, no phone call, no letter, no information that my payment wasn't received. It wasn't until my emergency contact got a paper letter, less than one week away from the threatened lockdown date. This is insane. The second time, same thing. No call, no notice whatsoever that my NEW payment card didn't go through. My unit was locked within 5 days of being late. I won't be working with uhaul again on this.
JARON N | Overall ExperienceI had all type of bugs inside my boxes when I picked up my belongings
THERESA B | Overall ExperienceFirst time using storage for excess stuff while we had out house up for sale. Was pleasantly surprised by the experience. Ease of everything was great. Would pick uhaul again.
FRANCINE N | Overall ExperienceThe side door was never locked. You could just walk up to it and you could walk right into the storage building. That dismayed me since I wanted a secure location where no one could get in without having a unit there. The reason I left is because your prices went up twice in one year.
Andrea Z | Overall ExperienceGreat service. Well ran business
Aron M | Overall ExperienceMy storage needs were good. Customer Service was horrible and the the rep didn't bother to seek assistance for almost an hour with me standing and waiting simply for a receipt.
Aveece W | Overall ExperienceWas very good thanks
Eusebio H | Overall ExperienceThanks
RAMONA W | Overall ExperienceOnly one employee wasn’t nice. Everyone else were very nice.
MARILYN R | First ImpressionsNeed to lower the price or the storage for people that refer
jayden H | First ImpressionsDefinitely will use again!! It was very easy to unload and load with the tools they provided.
kizzie e | Overall ExperienceThe store Manager was amazing
Shawn S | Overall ExperienceThe only reason why I selected “no” about the clear communication regarding access to my unit, was that I completed everything online and I just wasn’t clear about the “arm and disarm” unit first and I set the alarm off the first time I tried to get into the unit. I then went over to the rental office and they were very helpful!
Kimberly F | Online Move InFront desk very helpful
Susan S | First ImpressionsThe staff at the uhaul in Glenwood are great!
JESSICA B | First ImpressionsEmployees there were very helpful and knowledgeable about the facility.
DIANE L | First ImpressionsTrailer lock did not fit, and the storage unit is set where HEAVY WATER SETTLES, therefore due to rain much of the front part of trailer was wet and some items were not able to be placed on surface but rather had to be elevated with no compensation in cost. Will be removing items before 30 days is up and will not use or recommend this facility.
Jason B | Online Move InN/A
Dawn C | Overall ExperienceI came to remove some items from my unit while there i received a phone call saying my unit was left unlocked noticed a few boxes missing small that contained pictures medical supplies and hygiene clothing and pictures i told them they said to make a police report all they had to do is check their camera some one there did it
Terence W | Overall ExperienceRepresentative of customer service friendly and knowledgeable of the product and service offer.
Aliene K | First ImpressionsYour closing staff need to be re tool in customer service. No one should lie to a customer simply because they want to go home
emmanuel t | Online Move InI was given the runaround on where to drop my truck at all and where to take my things to storage at. I went to one location they directed me to another. I went to that location to store my things and drop off the truck. They told me that they would be charging me double my travel fee that I charge for a one-way trip to work to where I am. I am now at this very moment going back to the first location because they told me I could not bring that truck there or they would charge me. I only am I headed to the first place. I am now been given a text message that says to take it back where I just came from so the service was Horrible.
Jamikkia W | Online Move InVernita, whom I am assuming is the manager at the Glenwood location, is very rude and gives bad customer service. I did not know I needed a major credit card to reserve vans and pickup trucks. And when asked how much the 10’ truck was she said $19.95 plus over-mileage and failed to tell me that the deposit was $100 dollars. My purpose for getting a van to move stuff was so I didn’t run out gas on my car but the equivalent of the gas was about the same as the truck/van. and she spoke at the sound of a whisper she talked SO quietly.
Nautica C | Online Move InThank you! I am satisfied with the faculty.
SHAQUITA P | Overall ExperienceGreat experience. I have seen plenty of U-Haul storage facilities and this one is well managed. Always a good experience there renting equipment and with storage.
Cianna A | Overall ExperienceI want To thank you all for the friendly, efficient service every time I came into the store. I would definitely continue to refer my friends, family to this store. Thanks,
alesia l | Overall ExperienceThe Manager was so very nice and helpful.
Monica L | First ImpressionsThe GLENWOOD location went fairly well, the Patk Forest location was a NIGHTMARE. The charges were confusing though.
Christine B | Online Move In24hr access would be a plus
roschelle h | First ImpressionsI would have given an excellent rating but my storage unit was not cleaned before moving in. I cleaned the unit myself before moving in. Other than that, the service was great and the staff was friendly.
Cheryl S | Overall ExperienceThe only problem I had was that it took me three months to find a controlled climate unit in my surrounding areas. The one I finally got it 25 minutes away from where I live.
lilla s | First ImpressionsLove manager such a friendly spirit as well as staff
THERESA B | Overall ExperienceVery friendly Staff... I would choose U-Haul service again. Thank You.
Aliene K | Overall ExperienceI work late so if access was granted until 9p.m I could get things done quickly
JACQUELINE J | First ImpressionsI really enjoyed my time at the storage unit. It was always convenient and clean. The only downside was sometimes the electric doors didn’t work. But that was rare. But other than that customer service was great. Always helpful. I would definitely store more with them when needed.
Victoria T | Overall ExperienceI enjoyed working with the team. Very knowledgeable and helpful
THERESA B | First ImpressionsLove it
Maurion L | Overall ExperienceSome staff were helpful and friendly. What I do disagree with is the refund policy in place , whereas if one of your clients decides to terminate 8 days into the month they will not be refunded for the remaining 22 days allowing uhaul to double dip on storage fees. Bad practice should have read the fine print in more detail.
Catherine M | Overall ExperienceDuring the initial move-in I reserved 2 large units online and when I arrived there was only 1 available. I ended up having to rent two smaller units which costed me more money. The facility was clean and the staff were helpful. Other than the move-in day my visits were pleasant.
RODNEY H | Overall ExperienceStore mgr isn’t friendly or informative at all.
Shirley B | Overall ExperienceEs muy conveniente el servicio! Me gusta la ubicación y los horarios! Únicamente el precio subió!
Lennin M | Overall ExperienceGood customer service and clean storage…
BRIAN M | First ImpressionsGreat brothers and sisters working there!! Any questions I asked they are more than qualified and know their work.. I'm a truck driver owner Operator with 25 years all over the USA lower 48 states, so I know and they more than proved to me.. Very clean facility and everything is stocked and in good working order!!! I also, wanted to say, I appreciate them for helping me and the chat/ phone customer service reps!! Very happy, great experience!! Keep it up guys and gals...
Robert B | Online Move InA few of the staff didn’t want to work or even help. But majority is the staff were nice. It depends on the day you go. There were Mice droppings in my unit so please don’t store food or unseal boxes(my items were sealed and I had no food). The price was very reasonable.
mahogany j | Overall ExperienceThe young man was very polite and helpful
Moneek T | First ImpressionsMy Reservations What is the worst ever I never experience nothing like that before and I need someone to call me back about it 708-296-0948
Katrina s | First ImpressionsNo comments
debra m | Overall ExperienceExcellent customer service
Derrick G | First ImpressionsVery smooth experience.
Renee S | First ImpressionsI Love this storage space in Glenwood , I like the fact I can park my car inside the storage. It’s clean and convenient. I would definitely recommend this storage place!
Deborah M | Overall ExperienceI loved my things being stored inside and the safe feeling of the secured space. Always clean. Would definately come back if ever I need storage again!
mary c | Overall ExperienceThe staff are very friendly and helpful Customer service friendly
Aliene K | First ImpressionsThey removed my original locked and replaced it with one I had no access too. They had me in the system under a incorrect name Janet Barnes. They couldn’t find my storage info or items until FEBRUARY and told me that month month along with the first 2 months would be free since they couldn’t find it December or January! I moved in DECEMBER 3rd!!!! Come to find out they charged me for February even added a late fee. I called and spoke with someone and he advised my card had to be set up on auto pay to remove late fee. Go figure. All in all horrible experience, and uhaul still got paid for February with my card on autopay. What a joke!!!
Janee B | First ImpressionsGreat service and very knowledgeable.
Willie D | First ImpressionsSo it's a sign that says one month storage free with trailer rental... so I'm like OK.. but then the clerk explains... it's free one way.. like if I go out of state and bring my stuff using one way then I'm able to get storage.. heck... I'm already here so that is terrible advertising... I should get one month for telling y'all to fix this misleading posting. Maybe that can be online.. but you get my point of hope. In addition, as I was legally parked in the disabled parking area... the clerk asked me to move my vehicle so he can back up a truck. Many uhaul vehicles were parked obstructing the disabled parking and when I told the clerk that was illegal and not proper... he told me that theb u haul vehicles that are parked in the disabled parking was OK. Hmmmmm Hoping some one will become familiar with state and local laws on disabled parking laws.
Zarrod B | First ImpressionsThe associates were very helpful and knowledgeable.
Sharon M | First ImpressionsCustodian very helpful
Darlene J | First ImpressionsVery helpful
Quentin J | First ImpressionsThe person that helped was rude and was not trying to honor my reservation. The unit I requested was not available as they stated it was broken.
Marie J | Overall ExperienceStaff are porofessional, polite, and customer driven.
Tammy J | First ImpressionsI had a little trouble getting into the storage unit but everything is fine
Eloise J | First ImpressionsEveryone we talked to on the phone or at the facility was great. Very helpful, and courteous.
carol v | Overall ExperienceFacility was very clean and staff was friendly and professional at all times. Highly Recommended.
Sharon T | Overall ExperienceNice,clen place and wonderful staff
Ajay S | First ImpressionsThe staff was very courteous and helpful to my storage needs, I had drove a long way and the staff was Professional and Nice to me and my husband. Thank you again for your Great Customer Service!
Deborah M | First ImpressionsThe website was not easy to access to pay my account in October 2021 on a Sunday after hours. November I paid for November, December they did not apply my payments correctly. The corporate office tried to call them on December 10 they failed to answer on a few attempts. This is unprofessional and these fees are excessive. I want my account reviewed and these horrible fees removed. Why did they change my due date? I couldn’t recommend them to anyone.
Cheryl L | First ImpressionsThe floor did had holes without being covered and I almost fell at the location in Glenwood IL by aisle 13, & 14. This should be attended to ASAP. Very hazardous.
Margaret C | First ImpressionsEmployees at the rental location were friendly and helpful
Ryan H | Online Move InEl sistema de seguridad que tienen y el tamaño es impresionante, y 4 portones para descargar! En mucho más de lo que buscaba! Estoy satisfecho
Lennin M | First ImpressionsIt’s not the date I’d requested I wanted 11/29 and it says 11/22 and called customer service and they’d stated that someone will call me back and change the date and didn’t get a call. I reserved it online
Jimmy B | Online Move InI had a very good experience and will and has told. Family friends. about this U-HAUL storage. Facility
PATRICIA C | Overall ExperienceI rate my overall experience with the service I received on all my visits as excellent. However, my unit sometimes leaks creating a damp and musty environment within the unit
Eleanor B | Overall ExperienceFriendly staff & VERY clean facilities
John F | Overall ExperienceUnfortunately, a staff member failed to give me my correct change until I requested a receipt. At which time he then provided the correct change which was $5.00 and not $0.05.
Oliver W | Overall ExperienceDisappointed that once I got to the facility I was told that I couldn't use the discount of first month free because they were at 97% capacity and they location wouldn't do it, but I could try using it at another location. There were also no key cards available for me receive to access building and deactivate/ activate alert for my unit, only pin code.
Michael M | First ImpressionsI found roaches crawling in my storage unit.
priscilla w | Overall ExperienceIn the end, the manager took over and made everything right!!
VANESSA M | Overall ExperienceThe wash room sink needs cleaning Or redone.It looks bad to the point you don't want to use it.
Pirsia A | Overall Experiencevery fast and friendly staff
Melissa C | Overall ExperienceI have had nothing but a great experience at your location. Can't say the same about another! Your personnel go above and beyond to make sure all customers are treated well. I have 4UBox and now a unit. Definitely recommend.
Tera W | First ImpressionsThis is one of the worst experiences I have ever had. I had a schedule pick up for 2 o’clock for a moving truck. I also wanted to establish a lease for a storage unit. What should have been a simple transaction was delayed by unprofessional and at times, in competent staff. When I first arrived, there were two patrons in front of me. When it was my turn, the 3 associates were talking and joking among themselves loudly. I had to redirect the gentleman who was cashing me out several times. They continued to be okay around and continue to use vulgar language. When the associate finally completed my order, I was shown to my unit. The associate instructed me to use the key card to access my unit. When I swiped my card, the associates name appeared on the screen. I informed the associate and he said he would fix it. We go back to the front desk and associate says he is working on it. He hands me the key card and we try again; access still denied and the associates name was still showing. At this point it is after 3 o’clock. My son was growing anxious so I left to get him something to eat. When I came back associates states issue was resolved. When I attempted to access key pad, a name “Sherise” appeared. I informed the associate that was not my name. At this point I was really upset and needed to leave to start moving. This whole experience delayed my move and was an extreme inconvenience! Lastly I never received a contract for my storage unit. I also was never informed of the hours and made a blank trip because I was denied access to my unit. Overall, one of the worst experiences ever!!!
SELECE D | First ImpressionsJust a couple of concerns it’s really difficult to lock your storage unit at a certain time at night That is knowing how to set the alarm correctly, unfortunately when we came back to unload our storage unit after 10 PM at night and we were locked out . The whole process is very confusing. And also another concern this doesn’t have anything to do with the storage but the lady that I spoke with on customer service just told us we needed one storage unit and that would’ve not been enough room for us but thankfully the staff had an extra one on hand that we could rent. I probably won’t do business with U-Haul overall because our moving experience was very stressful and the customer service was not too good there was a couple of representatives that were very unkind that I spoke to on the phone I’m definitely going to do business with another moving company. I will say the local staff at the storage unit they were very kind and helpful.
Michael C | Overall ExperienceThey took my lock off of my unit and made me pay for it... Every time I come pay my bill they always taxing me. I can never get in contact with corporate and I don't understand why they took the whole latch and lock off of my unit and charged me for it like they was stealing out of my unit.... I feel used and messed over every time I go to my storage unit
sarita p | First ImpressionsEverything from the beginning to the end was perfect. The facility was clean and well maintained. The staff was courteous and professional at all times. Very helpful and knowledgeable when I asked questions. Overall if I had to use Uhal again I wouldn’t hesitate. Thank you so much for making my first experience the best!!!
winona r | Overall ExperienceThis is the best indoor storage unit I have ever used.
Alan G | Overall ExperienceStaff was helpful. I stopped in one day they told em they had no storage units. Went on line with my granddaughter and was able to reserve a unit. So I wonder if the person behind the counter knew anything on storage units that were available.
Marge S | First ImpressionsSarah was so amazing
ERICA E | First ImpressionsI would recommend this storage to anyone that need it,its more spacious/storage,much bigger than any other place i been,its unique,i love the access of the place,its like no other storage.The employees are so professional.
Lakeesha P | First ImpressionsThe reason I answered question #1 no is because this facility has a significant security issue that can be corrected quickly, easily, and at no cost to you. The overhead doors of the indoor loading bay are activated by motion detectors, when a vehicle approaches the overhead door it opens automatically which causes two problems. First, it allows customers into the facility without checking in by swiping their card. When they go to their lockers and open the alarms sound. This happens frequently. Secondly, and far more importantly, the automatic overhead door openers allows non-customers to enter the facility which poses a profound security issue. By simply turning off, or removing, the automatic door opener sensors it will require customers to check in with their swipe card to gain access to the facility and prevent non-customers' access. This is a HUGE opportunity to improve safety and security at your facility for the benefit of both your customers and for U-Haul.
Maureen G | Overall ExperienceI utilized the free month of storage after renting a UHaul truck. It provided me time to organize my new place and throw away items before bringing additional items into the space. Knowing I only had one month forced me to focus on the task.
PATRICE E | Overall ExperienceKeep up the professional teamwork! The Team was both respectful and knowledgeable.
ozzietta b | First ImpressionsShe was very very helpful
Rickey C | First Impressionsservice delays because of computer delas
Charlene P | First ImpressionsI didn't vet my free lock upon. Signing for my unit. I reserve ed a 10×10 unit , it wasn't available when I came to check in. Instead I had to purchase two 5×10 units at a higher rate than I had expected. An you do something about those concerns? Thank you, Joseph Allen
Joseph A | First ImpressionsSo far so good. Everyone working at this location has been very helpful and made this move/continuous move very easy. My dad might even get a storage unit here now. Keep up the good work :)
Meghan D | Online Move Ingreat service
Earl L | First ImpressionsThe facility was great and I’m very pleased with how things went while my items were stored. I was frustrated with the process I experienced AFTER I cleared my things out. Hold times on the phone were ridiculously long and I received a past due notice despite having closed out my account online as Uhaul offers and after receiving a confirmation email from Uhaul of my having done so.
David J | Overall ExperienceVerneice, I’m not sure how to spell her name. She was so polite, patient and professional, I love how she explained everything and made sure I was comfortable with my rental.
angela r | First ImpressionsNo small selection here. They have what you need..
Alan G | First ImpressionsI never received confirmation of my request to move out until I received this survey. I am wondering if I'm being charged for this unit. I upgraded to a larger unit May 27th closing this one out.
Leslie C | Overall ExperienceThe original reservation we made was deleted. No-one told us you needed to pick up the keys in 48 hours or it would be deleted when we made the reservation on-line. Then the very nice young man who helped us was working his first day at that store and could not find the reservation. Then we were forced to redo the entire reservation, and we were given a location at the back of the facility which is too far for us due to my being disabled, I asked for a unit at the front where we were able to find units which were empty and had no locks. The young man had no idea how to find and switch to those units. We came back and a different person told us the front section where we identified the open units was not officially opened yet, and he had no way to put us on a wait list for those units. He could not tell me when this section would open and I needed to call back every day until it did. Wow, This is inefficient and not customer focused. I called today to see if the section is open. The answering service says they will leave a message with the facility staff.
Sydney R | First ImpressionsCustomer service at this facility is EXCELLENT!!!!!!! Current customer, Alesia Lyles
alesia l | First ImpressionsMy experience was very good as far as the unit goes. But I was very dissatisfied that I paid the fee at the end of May thinking I may still need the unit a few weeks in to June (which I didn't need it since I secured an apartment) so I felt I should receive a credit because I did not have to use the unit for June. I moved my things out of the unit on May 31. No problem with the unit (it was great, thank you) but the practice of not refunding is not good. I'm a senior and did not have money to just give it away like that. I spoke to the manager who said there would be no refunds. Maybe you could help.
Anita J | Overall ExperienceThough I’m a repeat customer this location is a first time I’ve used it
Deirdre A | Online Move InThere whole staff is so nice and polite.
Ken G | First ImpressionsStaff friendly and helpful but you need more! Line developed because only one staff person.
Leslie C | First ImpressionsAfter visiting the landing store, Jessica who was very helpful and knew what I needed was not at her store she referred me to the Glenwood store. Ernie at the Glenwood store was very helpful.
SOFIA R | Overall ExperienceWhen I got to the store to claim my reserved unit, each guest took a half hour to complete their order with the cashier, we were there over an hour just trying to claim our reserved 10x20x10 storage unit. Another person was there, waiting because the employees misplaced his keys! He was there linger than we were waiting for them to find them. Instead of getting 1 10x20x10 they told us after we checked in that we would be receiving two 10x10 units. We were expecting 1 10x20x10 like my reservation states. We needed the longer space because we are moving and needed a temporary place to keep large furniture and boxes that would have fit better in a single unit than two completely different, side-by-side units. Overall we were disappointed in our experience but the employees were kind.
Amanda W | First ImpressionsCustomer service via telephone and at the store was excellent and thorough.
diondrea t | First ImpressionsThe only issue I have is this location needs more workers their only working with a 2 man crew. They definitely need more associates working for them.
Meghan H | First ImpressionsLowered rating because I was assigned two units (1035 & 1041) that were being used by u-haul with no notification in the system. This caused great frustration, as I was using hired movers.
bessie l | First ImpressionsVery impressive the Mr. Craig Wilson team was more then exceptional! His staff at Glenwood Il, location was very intuitive, professional, informative and accommodating. They made a very difficult task simple and stress-free. Everyone I encountered was pleasant and offered assistance. This was my very first experience with uhaul and it won’t be my last! Thank you again for an impressive great job Craig Wilson, Earnesto and the gentleman that took over Earnesto shift. Sorry I don’t remember his name.
KEESHA S | First ImpressionsUpon Arrival there was two people from another store in Indiana covering for someone else and they both were saying they can't do anything when it comes to storage. So they had a line of people waiting over 30 mins while they were trying to get a password for the system. Although the lady was trying and still got it done overall it was not professional but i understand things happen in storage all the time.
Ronisha S | First ImpressionsWaited in like foreal almost an hour. Worker doesn’t listen to anything you say.
Shamim B | First ImpressionsThis facility was great for my family and our belongings. Very clean, well lit, and friendly staff all make a huge difference.
Andrew J | Overall ExperienceI called to reserve a 10x10 unit , when I got there to move my stuff in, they didn't have any units that size available. I had to take 2 smaller units and wait until a 10x10 is available.
carl w | First ImpressionsGreat service; clean and better than other u-Haul locations!
WILLIAM P | First ImpressionsGreat experience with everything
james j | Overall ExperienceMy move out date was 3-5-2021. Please correct in the system as I should not be charged for any dates beyond 3-5-2021.
kayla b | Overall ExperienceThe guy at the desk who helped me was very professional caring and helpful you need more people like him I don't remember his name sorry
kimberly S | First Impressionsvery friendly staff, I came in one day to look and get pricing and I came back the next day to secure the unit.
Melissa C | First ImpressionsThe customer service was EXCELLENT. I truly appreciate Erik and Jwaun for their professionalism of going above and beyond to address my concerns and needs of my move, from beginning to end with the rental of a 15' truck to the rental of my 10'x10' storage unit, their service was flawless. Thank YOU So Much. Job Well Done!
LaWanna C | First ImpressionsI spoke with Mike on Friday and he told me all about the benefits of renting from U-Haul. I spoke with Erik and he showed me around the facility. I came back the next day and purchased the unit along with a lock. Erik was so professional and accommodating. I have to go back next Saturday to purchase a larger unit! Great, clean place, very satisfied.
Karen M | First ImpressionsWish for access to my things a little longer
Shirley A | Overall ExperienceEverything Was Excellent & Secure
yvonne w | Overall ExperienceSecurity limitations prevented us from moving in after 7pm. As a result. I had to store belongings in a relatives garage given I had a move out deadline. So now, I haven’t been able to actually move into my storage space on the move in day I paid for.
Gabrielle V | First ImpressionsLonger access hours would be helpful, especially on Sundays.
james b | First ImpressionsThank you.
Cheryln R | First ImpressionsThe staff, including general mgr Penny were not wearing masks. it’s only a global pandemic. thanks uhaul
joe l | First ImpressionsThe two EMPLOYEES that worked yesterday were DEFINITELY very, very helpful to me! They had excellent customer service!
TEQUILLA W | First ImpressionsI waited over a week for a manger to call me and she never called. Then I think the policy for storages should be explained more. The employees there pay more attention to their cellphones than the customer when your moving in so they act like they don’t have time to explain anything. The guy that helped me on 6/23/20 was amazing. Great customer service on HIS BEHALF.
LaKrizzia H | Overall ExperienceThe gentleman helping me was knowledgeable and supportive. Quick and easy process.
Jeff P | First ImpressionsI would have preferred a storage closet to the main entrance. I would recommend showing customers options for open storage units so you can select.
tiffany b | First ImpressionsThere were 3 employees there. The two guys were really nice and patient but the young lady just assumed that I knew everything because I’ve used them before. The last time I had a storage was 5 years ago and I’m sure things could have changed. If she had paid more attention to her customer than her phone she probably would’ve told me about the insurance that I could’ve purchased. Also soon as you walk into the door it all the rain was in puddles on the floor which is a big safety hazard.
LaKrizzia H | First ImpressionsI rented a UHaul from this place, then rented storage for 6 month, then, due to loss of my job and concerns over this epidemic, I rented another UHaul and cleaned out my shed... one (1!) day after they hit my account for the monthly charge. I asked for a pro-rated refund OR the option to apply some of the $100 to the UHaul rental. I never asked for the full amount back. I didn't expect that. However, I spent over $1000 in rentals and the incredulous manner in which my requests were met with left a horrible taste in my mouth. Especially given current events. There are PLENTY of other UHaul or competitor locations out there. I'll be using and recommending other options for my next move and storage needs.
Brian M | Overall ExperienceImmaculate service. Perfect place for storage thank you VERY much. You do not know how much this means to me.
DeLisa B | Overall ExperienceI was pleased with the service. Thanks
glady b | Overall ExperienceThe people Assist me with everything I need
corey c | First ImpressionsCustomer service handled all my questions with out hesitancy. I found the storage space to be reasonably priced convincing me to rent compartment. The only negative I have possibly is the availability
Charles M | First ImpressionsPenny was amazing. She was very helpful and knowledgeable about all of products. She is truly a gem at Uhaul in glen wood,IL
Rebecca M | First ImpressionsGreat service
Leone P | First ImpressionsThe U Haul service team treated me very well!!!
Leonard J | First ImpressionsExcellent experience
Stacey H | First ImpressionsThe customer service is stellar! They were a pleasure to work with during this bump in the road in my journey of life.
lisa h | First ImpressionsThe truck had a greasy substance on the floor of the truck bed. It was dangerous and made our moving a little challenging, as we had to be very careful that we did not slip and fall.
Brenda M | First ImpressionsWhen I call to see if I qualify for the free month storage because I had rent the truck one way the person at the phone was very professional and polite and helpful to answer all my questions.
NEIDA V | Overall ExperienceGood customer service
Lenora f | First ImpressionsI used the U-Haul boxes. One was not secured. Bracket broken. Office staff via telephone was awesome. Penny was great. Above questions are not applicable. I did not go into the facility.
Catrina J | Overall ExperienceThank you!
Chris I | Overall ExperienceVery courteous and helpful staff
don b | Overall ExperienceVery helpful and friendly staff
don b | Overall ExperienceEmployees of this Uhaul location stepped in to get Uboxes delivered to my new address when other uhaul locations delivery truck failed. They were a huge help and their customer service was excellent.
Jared J | Overall Experience